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Is it just my pro? or are most like that? I just got my pro yesterday, and they ear piece sounds too distort. It sounds like a crappy earpiece, it vibrates and sounds way too fuzzy and buzzy and distorted. Is there any way to fix that? or should I take it back for another pro?
same problem here
My ear piece sounds distorted (muffled), no matter who i call, when i switch to the speaker or put on the headsets that came with the phone it sounds awesome.
i purchased mine through bestbuy and sprint.
i went to bestbuy today to try and exchange it because this is the only problem i have with this phone and the new phone that the CSR took out of a new box had the same problem.
I think this is with all of the sprint htc touch pros, i guess more people should reply to this thread and let us know if they have the same problem of not.
i emailed htc about this and they said to hard reset the phone......why would that fix the problem since i just bought it saturday and i havent put much of anything on it.
ANYONE THAT CAN POST THEIR EXPERIENCE, IT WOULD BE APPRECIATED.
I went to sprint and I tried out the Diamond, the speaker on it, sounded a bit better than mine. And yes its just the ear piece on the phone, on speaker it sounds normal, and as well with the headset. Unfortunately all best buys around my area are sold out...
Take the plastic cover off the front plate. It is covering the ear piece causing the sound to be muffled.
I purchased two Touch Pro's from best buy...two different stores, and can confirm that the audio is completely different between the two. One is perfect...audio is wayyy better than my previous mogul. My wife's touch pro however sounds aweful, totally distored at every volume level.
Called sprint last night, they said the phone was too new for them to comment and that they haven't recieved any complaints about the issue.
Unfortunately, there are no more touch pro's in denver to exchange with so...I'll have to hold on till the next batch arrives at best buy.
Mine sounds OK at medium volume, but with the volume up all of the way, it sounds terrible! I bought mine at Best Buy (St. Louis) on 10/27
same problem.. have not talked enough yet to really care. just got last night, so i will know in a day or two if i can stand it.
definitley the same experience here, muffled sound from the ear piece and, yes, I did remove the plastic. Almost sounds like a busted speaker sounds. It has been this way from straight out the box (Sunday monring at best buy in IL)
I did apply the audio patch to increase the volume... but it didn't help. It's really tinny at higher volumes. It is actually painful to listen to!
has anyone tried doing a hard reset after encountering this problem?
and if so, did it work or is it the same?
Hard reset has been performed twice, and I still have the problem. I don't think its software related, rather than the speaker itself. It sounds like a very crappy speaker, like a toy. At high pitch noises, it crackles and its horrible. it sounds tinny, like a tin can. Imagine 99 cent ear buds bought at a 99 cent store, and playing something like metallica on them. It sounds horrible.
Unfortunately, I am having the same problem. I removed the plastic cover and it helped a bit, but there is obviously still a problem.
On my old Samsung, I always had the volume level to the earpiece turned all the way down and I could hear all calls perfectly. On the Touch Pro, I have to crank the earpiece as loud as it will go and the voices are still very muffled and sound distant. I do not know if perhaps I got a bad unit, but if I was in a crowded room or driving with the windows down, I would not be able to have a conversation even with the volume at maximum.
This may be a deal breaker.
Can someone please post the info for the registry hack and how it has worked for others?
just went to bestbuy, exchanged my phone, and haleluya, it now sounds like my olg htc mogul and like every phone is suppose to sounds, CRYSTAL CLEAR....
thanks to everyone for the postings....if you have this problem, exchange, do not wait for a firmware upgrade, because this might be the hardware which a FW upgrade cannot fix.
After a week with my phone, they finally got more in stock, went to best buy and exchanged it, now it sounds crystal clear. Exchange it! Problem solved.
But what about the volume, has that been heightened on the two new phones purchased from bestbuy
oldfox said:
But what about the volume, has that been heightened on the two new phones purchased from bestbuy
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the volume has not been heightened, now it just sounds clear.
to me the phones earpiece never needed to be louder.
but thats just me
It's definately a hardware issue, I had this issue, exchanged it at BB, and now it's gone. I went from abuild date of 10/14 to 10/15
ruined,
how do you determine the build date? I have the same issue, so guess I will be exchanging mine too, but if there is a way to determine if the new one I get is from a bad batch before I activate it, that would be good.
Alon
My earpiece was great till last week!! Now it sounds like it was busted. Vibrates a lot. As HTC doesn't support my country, does anyone knows how to remove the earpiece?
nickba said:
My earpiece was great till last week!! Now it sounds like it was busted. Vibrates a lot. As HTC doesn't support my country, does anyone knows how to remove the earpiece?
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I had the same problem: till last week my earpiece was working but last week was dead, I can not hear anything. If you find how to remove and exchange the earpiece please send also to me on a PM.
Thanks a lot!
For some reason when I talk over the Phone without a head peice everyone tells me it sounds muffled or like if I had my mouth full of food. Could this be results of me still having the plastic the phone came with? Or its the phone its self?
+1 i have the same problem !
Yes, Me too
And it's my second phone.
I came from an HD2 and I'm not liking this phone.
The second phone is 10 times better all round but still not good.
Do they all have bad call quality?
I.e should I keep getting it replaced or repaired or accept it as it is?
When I've had bad call quality or reception previously O2 have sent me a new SIM Card. Why? Can the Sim affect these problems?
I exchanged the phone and SIM card but it's the same !
EDIT: I have a sound robotic after 50% of volume !
Have you tried recording to see if it's still there? I recorded myself right now and everything seems normal to me
Swyped from my HTC Sensation
My problem is that I hear bad in my phone speaker in call !
hey i guys i think i have a solution i was reading another thread where they were stating how you can get another battery cover by calling htc and complaining about the screen making a cracking noise. so i went ahead and did it and the battery cover i received in the mail gives me better reception and no drop calls which i was experiencing alot with the old battery cover. also i haven't been told that i sound muffled over the phone. i don't know if this is the solution but its worth you guys giving it a try
Thanks for that Info.
Certainly sounds like HTC in the US have acknowledged the problem.
I will call HTC Uk in the morning (and just hope they are aware of the problems and the new back cover)
I've had several converations with O2 and they acknowledged the problem as they kept asking me to repeat myself before it started going crackly and finally dropped the call.
After several attempt at a decent conversation I gave up and called them on the Landline
Called HTC today and seems like the back cover isn't a fix for this problem.
However Google is supposed to be working on a fix to give to HTC, and for me to keep an eye on the HTC website or HTC on Facebook.
I will probably have given up with the phone by then!
ariel123 said:
hey i guys i think i have a solution i was reading another thread where they were stating how you can get another battery cover by calling htc and complaining about the screen making a cracking noise. so i went ahead and did it and the battery cover i received in the mail gives me better reception and no drop calls which i was experiencing alot with the old battery cover. also i haven't been told that i sound muffled over the phone. i don't know if this is the solution but its worth you guys giving it a try
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HTC USA sent me a new back cover because mine was awful. I also have crappy phone call quality both through the speaker and bluetooth. When I got the new back cover it fit much, although not perfectly. That being said, call quality is still crap so for me it has nothing to do with the cover. Called HTC back and they said they were aware and working on a fix. No timeframe for an update
I can confirm that certain sensations just have bad mics. I know 2 other friends with them and one of them has a bad mic like me. People often say that it sounds like I'm underwater at times. If I put a mic on, the problem goes away.
Hi guys, so far love the phone, came from a GSII.
My concern is that people are complaining that the voice quality on the call recipient's end is robotic and muddy sounding. They often complain that they can barely hear me or make out what i am saying. I am not calling them from a noisey environment, it is from a quiet room.
Anyone else??
after 174 views, no one can confirm or deny the same issue? Can anyone please comment on call quality?
Nobody's mentioned it to me yet, and I've made quite a few calls. I'd use the land line and call myself, but that's one of those psychological things where I'd be biased that my own voice either A) sounds like **** or B)sounds perfectly normal.
No issues here, I've only made a handful of calls but so far no one has complained.
mikea3000 said:
Hi guys, so far love the phone, came from a GSII.
My concern is that people are complaining that the voice quality on the call recipient's end is robotic and muddy sounding. They often complain that they can barely hear me or make out what i am saying. I am not calling them from a noisey environment, it is from a quiet room.
Anyone else??
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Some more people commented/complained today saying it sounds like my mouth is directly on the microphone and thus makes my voice sound unclear. never had this complaint with my gsII
No complaints here I think the quality's really good
Sent from my HTC One S using XDA Premium App
mikea3000 said:
Some more people commented/complained today saying it sounds like my mouth is directly on the microphone and thus makes my voice sound unclear. never had this complaint with my gsII
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I received my replacement one s due to call quality issues and the new one is even worse. everyone says i sound like im in a tin can as my voice is SUPER muffled. they can hear when i start and stop talking but the words just arent sharp enough to hear anything. wtf is going on with this phone?
I'm actually experiencing this with mine on Telus. It's especially noticable when it's on speakerphone. Never had any issues with my previous phones, but with this one I have to repeat myself a whole lot.
No issues on Tmob us.
I have issues sometimes hearing the caller on the end - the audio is distorted and robotic even when I have full bars. Did not have any issues on my old phone.
If I turn down the volume it helps with the distortion so it definitely seems to be from the device itself.
Are you using a case? I had a few complaints when I was using D3 case. Mic was so deep in little hole in case. Since I have switched to a Cruzerlite case( best and slimmest One S case of all!) all is well and have had zero complaints.
Sent from my HTC One S using Xparent Cyan Tapatalk 2
Case or no case, makes no difference. It's quite infuriating. I'm on my second phone and it exhibits the same problems.
My fiancee just got this phone a few days ago and I've noticed her voice sounds scratchy and robotic when I talk to her. Her previous 3 phones never did this. Sometimes her One-S even drops the call when she has 2 and 3 bars of signal which is really odd. We are taking the phone back Monday to see if we can either exchange it for another one or get another phone.
I thought I read somewhere that this phone uses some new technology that reduces background noise and I'm wondering if perhaps the sound quality is a software issue.
I have the same issue, but only if i am holding the phone on my left ear with my shoulder. No issues on right side.
The only issue I have is the voice on the other end is more quiet and I have to ask to repeat (even though the volume is turned up high to hear the other party).
Sent from my HTC One S using xda app-developers app
I've had this issue with most of the T-Mobile phones(G1,HD2,MT3GS,MT4G,MT4GS,One S) I have had. I always assumed that it was an issue with the network.
My issue is when I squeeze the phone between my cheek and shoulder, people cant even understand me. I've never had an issue like this with another phone.
Noise while calling
Are you on Wifi only calling mode? It can happen when the Wifi speed is low!
How about the EU radio? Anyone on tmous using that and still having probs?
Sent from my HTC One S using Tapatalk 2
mikea3000
try to switch in network/network mode from auto or wcdma to gsm only and try...I have same problem in low reception wcdma and when I switch to gsm its all fine. Try this and if its halp report back that oather people see that maybe work for some one else.
Petty sure the leaked manual showed dual speakers for the N5 whereas the official spec on Google just states "built in speaker".
So, single speaker with dual grills like the iPhone or dual / stereo speakers?
Anyone know for sure? Really hoping the audio is better this time around.
Edit: it's mono
It seems the left grill is the speaker and the right is the microphone.
Sucks ass I was so hoping for stereo, was one of the main reasons of upgrading from N4 .
It also doesnt sound that good! seems very echoey and I have no idea why >.<. Any clues whats wrong with it? at the moment mine actually sounds worse than the N4 lol.
they did the same thing with the g2....
looks like there is 2 speakers as there are 2 grills but actually only one speaker and the other hides the mic
---------- Post added at 06:43 PM ---------- Previous post was at 06:40 PM ----------
poor quality also it seems
Lets hope 'viper' can be used on this as this made a great improvement on my g2
hicks12 said:
Sucks ass I was so hoping for stereo, was one of the main reasons of upgrading from N4 .
It also doesnt sound that good! seems very echoey and I have no idea why >.<. Any clues whats wrong with it? at the moment mine actually sounds worse than the N4 lol.
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You have the phone already?
Yeah its odd how they're both identical in terms of looks but only 1 is speaker
just tried an mp3 from Amazon which plays at full bit rate, quality of speaker is reasonably loud but very tinny sadly
Yeah I have the phone already, have had it since 12pm . Must admit that's the only thing really that I can fault on it but I still love it oh and the yellow tinge present however I believe either calibrating the display myself or its something that will go on its own I hope
Sent from my Nexus 4 using Tapatalk
edit: Yellow tinge is simply the display being warmer, I should have checked against my main desktop displays but instead compared it side by side to the Nexus 4 on 4.3 calibrations which the more I look at looks very cool i.e too much blue hence the white looks whiter but a bit too much, the N5 is just slightly warmer than the perfect display however it is actually really damn good and I would only reduce the temp by a very small percent to just get that hint of warmth down.
Display is better than the Nexus 4 calibrated, period.
hicks12 said:
Yeah I have the phone already, have had it since 12pm . Must admit that's the only thing really that I can fault on it but I still love it oh and the yellow tinge present however I believe either calibrating the display myself or its something that will go on its own I hope
Sent from my Nexus 4 using Tapatalk
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Wow :0 I got my tracking code at midnight but its still not active just yet. Where you live? Where it ship from, Kentucky?
Sad to hear about the crappy speaker quality. One of the main reason I returned my G2, looks like the Nexus 5 might be using the same speaker setup.
It was literally the worst sounding (tinny, low volume) speaker I've ever heard on a smartphone. My Note 3 is equally tinny, but at least it's loud. =)
Oh well...
Dan37tz said:
Sad to hear about the crappy speaker quality. One of the main reason I returned my G2, looks like the Nexus 5 might be using the same speaker setup.
It was literally the worst sounding (tinny, low volume) speaker I've ever heard on a smartphone. My Note 3 is equally tinny, but at least it's loud. =)
Oh well...
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iphone 5s does the same thing. I think nokia or HTC are the only ones who actually care about sound
It is louder than the n4 at least . I'm in England and I got it through car phone warehouse it was quicker and cheaper to get via cpw they even shipped it via DPD next day
Sent from my Nexus 4 using Tapatalk
Collected mine from cpw store at 9.30 this morning
Only thing I'm not liking at the moment is the poor speaker and the sharp edges to the volume buttons.
Sent from my Nexus 5 using XDA Premium 4 mobile app
sound levels seem very low to me off the loudspeaker, especially for movies that i have downloaded and put on it
hicks12 said:
Yeah I have the phone already, have had it since 12pm . Must admit that's the only thing really that I can fault on it but I still love it oh and the yellow tinge present however I believe either calibrating the display myself or its something that will go on its own I hope
Sent from my Nexus 4 using Tapatalk
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Your phone has a yellow tint on the screen? thats the ONE PROBLEM i pray my phone dosent have. How bad is it? =/
I am disappointed with speaker sound quality also. However sound quality using headphones is very good.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Not liking that the speaker is poor. Really hoped they would have learned from the N4 as that and the poor camera were the reasons I passed.
Seems the only thing they have learned is that placing the speaker on the rear is a bad move. No thought seems to have gone into the quality of the sound produced.
Wish it had surround sound like my n7.2 but oh well
Sent from my Nexus 4 using Tapatalk
Just something as good as the N95 / 5800 (hard to beat) and even the iPhone which also has only one speaker would be sufficient. I can understand the need to keep costs down but surely the speaker components can't be that dear.
A crappy speaker spoils the user experience for me as I rarely use headphones.
Sent from my iPhone using Tapatalk
Hi,
how is the loudspeaker quality for people who already own the phone?
For me the speakers are not that great. Especially the top one in the earpiece. Calls aren't that great and listening to voice messages or even videos and music is just ok.
I get scratching in the top one pretty early. It depends on the audio quality/source but sometimes it already scratches around 60% of max volume. Especially in calls and voice messages.
It sound very good. Less bass then my s21U, but still ok. Calls are very ok too.
So no scratching for you?
I have got an S20 here and it definitely has a better sound quality with less distortion/scratching...
I was quite impressed. Especially in flex mode when both speakers face forward. Definitely one of the highlights of this phone if you ask me.
So no scratching when listening to voice mails on higher volumes? Just tried video and there the quality is fine. It is voices where my speaker struggles.
The sound Quality if better (subjectively) than my S21+, which I traded in. Less tinny and no distortion so far on loudspeaker call in flex mode.
So in my experience the speakers especially the one on the top is worst than the ones of the S20 which is sad.
One thing I noticed in addition to the bad sound quality is that the speaker grill of the earpiece doesn't cover the 3 holes completely. I am able to look through the holes. The grill only covers a part of the holes. Haven't seen this before. Can anybody confirm this or do I indeed have a faulty product?
I will try to describe this as best I can and you can decide if this is the same thing or if yours appears to be missing parts.
I have the three holes. Inside them, there is what looks like plastic coming from the top that covers about half of the opening. If I angle the phone to see into the gap, there is another cover under it.
twistedumbrella said:
I will try to describe this as best I can and you can decide if this is the same thing or if yours appears to be missing parts.
I have the three holes. Inside them, there is what looks like plastic coming from the top that covers about half of the opening. If I angle the phone to see into the gap, there is another cover under it.
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Ok, I guess than it's supposed to be like that. Looks a bit weird to me.
How is the sound quality on your end? The quality itself is ok for me, what annoys me is the distortion I get pretty early around 60-70% of max volume depending on the audio. Especially calls, video calls and voice messages get distorted really quickly. Video and music mostly seem to be fine.
Cris7ianO said:
Ok, I guess than it's supposed to be like that. Looks a bit weird to me.
How is the sound quality on your end? The quality itself is ok for me, what annoys me is the distortion I get pretty early around 60-70% of max volume depending on the audio. Especially calls, video calls and voice messages get distorted really quickly. Video and music mostly seem to be fine.
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Haven't made any real calls yet, but everything else seemed normal. I should probably test that before the return period runs out. I'll let you know.
twistedumbrella said:
Haven't made any real calls yet, but everything else seemed normal. I should probably test that before the return period runs out. I'll let you know.
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Feedback is appreciated . Voice messages in Whatsapp for example, same for Whatsapp and Duo video calls and phone calls as well... Distortion and scratching in the upper range coming out of the earpiece/upper speaker.
I have to decide if I keep the device until Saturday. It would be great if a few more people who own the phone could give some feedback regarding the loudspeaker of the phone during voice and video calls and voice messages
Sounds defective. Just finished testing and it was not only clear, but loud. I know with previous phones, I couldn't hear a thing at any less than one step below the max volume. I had this one at half and it was just as loud. If you happened to start at max, it's possible a speaker blew out. The thing they never tell you is that they aren't truly meant to run at that volume for anything more than a minute or two.
twistedumbrella said:
Sounds defective. Just finished testing and it was not only clear, but loud. I know with previous phones, I couldn't hear a thing at any less than one step below the max volume. I had this one at half and it was just as loud. If you happened to start at max, it's possible a speaker blew out. The thing they never tell you is that they aren't truly meant to run at that volume for anything more than a minute or two.
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Thanks for the feedback. What confuses me is that I get the distortion only in calls or voice messages. No problems when listening to music or videos.
Cris7ianO said:
Thanks for the feedback. What confuses me is that I get the distortion only in calls or voice messages. No problems when listening to music or videos.
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I have heard rumors the speakers are separate between the two, but I'm not sure.
I know Samsung tends to send phones to be repaired over replaced, even when it just released last week. Hopefully they don't give you any trouble if you decide to flat out return it, though.
twistedumbrella said:
I have heard rumors the speakers are separate between the two, but I'm not sure.
I know Samsung tends to send phones to be repaired over replaced, even when it just released last week. Hopefully they don't give you any trouble if you decide to flat out return it, though.
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Yeah the service is ridiculous. I love Android and use it for years for various reasons. But these encounters with bad service drag my mind towards apple. I already contacted Samsung. They offered an exchange. But I have to send in my flip first. As this is currently my only phone due to sending my S20 in for the trade-in I will not be able to do that. I am using the phone with dual sim for private and business purposes. I will try to force Samsung to send me a new one prior to sending mine back. If they don't accept I will withdraw my order and get something else. The trade-in might get me into trouble as it seems. Will never purchase over Samsung directly again. Never had issues with Amazon or apple...