[Q] New Nexus 5 Rattle - Nexus 5 Q&A, Help & Troubleshooting

I have the newer updated version of the Nexus 5, and I have now noticed a rattle.
My dad has the Nexus 4, and he found a rattle, which made my more conscious about mine. So I've found that I now have a rattle too. I love the phone, and I know it's only a small problem, but should I RMA it? It's only about a month old now.
Would Google let me RMA it for this? I also think the vibration motor may have a slight problem as it does make an almost tweet sound when I type, and I have read that, that is a fairly common problem too.
Does anyone else's new model Nexus 5 rattle still?
I have tried holding the power button etc. but it still happens, so it must be internal.

7ewis said:
I have the newer updated version of the Nexus 5, and I have now noticed a rattle.
My dad has the Nexus 4, and he found a rattle, which made my more conscious about mine. So I've found that I now have a rattle too. I love the phone, and I know it's only a small problem, but should I RMA it? It's only about a month old now.
Would Google let me RMA it for this? I also think the vibration motor may have a slight problem as it does make an almost tweet sound when I type, and I have read that, that is a fairly common problem too.
Does anyone else's new model Nexus 5 rattle still?
I have tried holding the power button etc. but it still happens, so it must be internal.
Click to expand...
Click to collapse
If your holding the power button and it rattled than its probably the ois of the camera which is normal. Or it could be volume buttons. The vibration is it really loud? Or just a tiny noise. If it's really loud and annoying RMA it but if not then you don't need to and shouldn't bother. Also there's an RMA thread. Check that out.
Sent from my Nexus 5 using xda app-developers app

7ewis said:
I have the newer updated version of the Nexus 5, and I have now noticed a rattle.
My dad has the Nexus 4, and he found a rattle, which made my more conscious about mine. So I've found that I now have a rattle too. I love the phone, and I know it's only a small problem, but should I RMA it? It's only about a month old now.
Would Google let me RMA it for this? I also think the vibration motor may have a slight problem as it does make an almost tweet sound when I type, and I have read that, that is a fairly common problem too.
Does anyone else's new model Nexus 5 rattle still?
I have tried holding the power button etc. but it still happens, so it must be internal.
Click to expand...
Click to collapse
OIS camera module is supposed to move but you really have to shake the phone to hear it from what I can tell. Does anyone actually ever do that to their phone?

You can try to RMA it, but remember there's always a chance that you might get a phone with more rattle or a different issue. Although this shouldn't happen it could so if it's not bad I would just keep it. I RMA'd my original one for the rattle issue because it really was loud. Whenever I would slide down the notification bar I would hear it rattle or if I tapped any of the toggles in the top corner. It's really upto you though. From your OP it doesn't seem like it's that bad.

Related

Xoom rattling noise

Hi folks,
I've had my Xoom for around a three weeks now, I've rooted it and so far so good, loving it!
However yesterday it developed a rattling sound at the bottom of the device, I've not dropped the device and I haven't done anything that would cause it to have internal damage.
I'm thinking I should return it in case this issue progresses further in the future and I have more issues with it.
If anyone has experienced this issues please could you advise me on what you did?
Hi there, it could be anything from something in your cpu, camera or power button...
Does it still rattle when you gently tap your tablet?
Have you overclocked it? Maybe too much?
If you still have warranty just ask for replacement...
That is right. Get it replaced thru warranty but first you need to unroot it and lock your bootloader.
Sent from my MZ601 using Tapatalk 2
I got it replaced, the only thing I did with it was root and put the TeamEOS Wingray ROM on it. So I doubt that could have been the cause. This tablet has a similar issue too, it's no really loud. It does take a fair bit of shaking to produce the sound, but I will be using it in my car every so often so I'm not sure if it would interfere.
I'm dead please the the XOOM in general, it's spot on. I think I'll get it in the car through the week and see if it is a problem, if not I'll leave it be.
That rattle is the power button. Its not really the most solid button ever, but compared to the rest of the tablet its the only not-so-well made piece.
Sent from my SGH-I717R using xda premium
Eun-Hjzjined said:
That rattle is the power button. Its not really the most solid button ever, but compared to the rest of the tablet its the only not-so-well made piece.
Click to expand...
Click to collapse
That would be the noise!
I'll get something to cushion it whilst using it in the car, it seems applying the smallest amount of pressure stops it!
I'm still glad I got it swapped, the previous one did originally looked like it had been opened and returned, this one did look new.
Thanks for all the help!

Do any Nexus 5s NOT have the loose button issue?

Hi all. Just got my Nexus 5 in the mail. It mostly looks great, but the volume and power buttons are loose and rattly, as many have complained about here. I had this problem with an old HTC phone, and it eventually drove me nuts. Not sure I can hang with it in this case either. Question is, is it worth going through the whole replacement process to try to get a better unit, or are they pretty much all like this?
I got mine today, buttons are secure and make no noise whatsoever. Give it a shot
Sent from my Nexus 5 using XDA Premium 4 mobile app
Out of all the problems this would be the least worrying for me. There's a good chance certain cases even would fix this and I would hate to receive a replacement with worse problems.
My power button wiggles but no audible sounds are heard with heavy tapping.
Mine is just fine.
My buttons are solid, no rattle or noises :good:
loose buttons?
all is fine here.
Didn't know there was a loose button issue
-----------------------
Sent via tapatalk.
I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
Fine here also.
Sent from my Nexus 5 using Tapatalk
My buttons were solid as a rock initially. They loosened up a little bit after about a week. Yesterday you could hear/feel the rattle whenever you were typing or pressing anywhere near the volume rocker or power button. They would also rattle and shake when you jiggled the phone.
I thought about exchanging it, but other than the rattling the phone was perfect. I didn't want to switch and end up with a worse problem, dead pixels, speaker issues, or whatever else people have been mentioning.
I ended up doing the fix that I saw on youtube, may have originated from someone here. Popped the case off and put tiny pieces of paper between the power button/switch and volume rockers/switches to eliminate the gap between the switch and the the floating buttons (they're not physically attached). The only difference was I used sticky notes with the tacky side facing out towards the buttons so the paper will never have a chance to shift out of place.
Buttons are rock solid again, even more firm than before.
*Last resort of course. Tinkering with the inside voids your warranty.
My first N5 had loose power button and loose volume rocker that rattled quite a bit so i replaced it. The buttons on my new one are perfect, no rattling at all
I wonder if anyone has tried picking up a PS4 and shook that to see if anything rattles?
Its not a £600 CNC machined statement to the world, its a 300 quid phone and how anyone can make a mountain of this particular mole hill is way beyond me. The mass of the buttons is so small the noise generated is hardly the equivalent of shoving your head in the speakers at a Prodigy gig.
FWIW my power button rattles if i shake the phone however i very rarely shake the phone in such a fashion that i would hear it and thankfully i am one of the few that owns a Nexus 5 and doesn't seem to live in an anechoic chamber
MrBelter said:
I wonder if anyone has tried picking up a PS4 and shook that to see if anything rattles?
Its not a £600 CNC machined statement to the world, its a 300 quid phone and how anyone can make a mountain of this particular mole hill is way beyond me. The mass of the buttons is so small the noise generated is hardly the equivalent of shoving your head in the speakers at a Prodigy gig.
FWIW my power button rattles if i shake the phone however i very rarely shake the phone in such a fashion that i would hear it and thankfully i am one of the few that owns a Nexus 5 and doesn't seem to live in an anechoic chamber
Click to expand...
Click to collapse
While I understand your analogy, your comparison is kind of ridiculous as the PS4 is not a device that's primarily meant to be used and abused, or handled in situations like a mobile device is. A smartphone is meant to be taken everywhere, tossed in bags/pockets, have fingers beating on it for hours a day... A PS4 on the other hand is primarily meant to be stationary with minimal movement. It's built to a different standard.
I can throw in an extraneous irrelevant comparison like yours. I've got a $90 Canon SD1100 IS from 5 years ago with a camera button that's meant to be pressed over and over again, it is also a floating button, and it doesn't rattle. It clicks as it's supposed to and remains solid otherwise. It was also dirt cheap but still built solidly. I've taken thousands of pictures with that thing and the button is still exactly the same as the day I bought it.
My Nexus 5 buttons were initially solid, but to have them degrade and become wobbly and flimsy after only a few weeks was a little disheartening. Sending text messages, or tapping the screen anywhere near the volume/power caused them to rattle. Yeah it was $400, and several hundred cheaper than other flagships, but it's still a button, designed to be pressed over and over again. To have it become loose and jiggly so quickly (or for some people, ship like that) is unacceptable to me. It was an easy fix for me, but for others I can totally understand them wanting to exchange it for a better built unit. The button rattle was even brought up in the Anandtech Nexus 5 review.
If you don't care about the rattle, or accept it because the cost of the unit is less than other phones, that's fine. But don't tell other people to disregard it because it's cheap. Like my cheap $90 5 year old camera, something can be cheap and still be built to a good standard. The Nexus 5 is a fantastic device, but a flaw is a flaw, and I understand people not ignoring it.
Had my n5 since launch on sprint on November 8th and all my buttons do not rattle.
Sent from my SPH-L900 using xda premium
2 nexus 5s (1 had a defective microphone) and neither had loose buttons.
I guess I was lucky, no rattle at all. Doesn't matter anyway since I use a case.
Sent from my Nexus 7 using Tapatalk 4
My first nexus 5 (which I returned for a different issue) had loose volume and power buttons that wiggled. The second one, only the power button wiggles. Seems like they may still be figuring out exactly how to fit the button's in right.
bblzd said:
Out of all the problems this would be the least worrying for me. There's a good chance certain cases even would fix this and I would hate to receive a replacement with worse problems.
My power button wiggles but no audible sounds are heard with heavy tapping.
Click to expand...
Click to collapse
mine is the same. i use a spigen slim armor case and one other case and both fix any button "looseness"
My volume rocker rattles pretty badly. I hear it when I have haptic feedback on and am texting. It's almost gotten to the point where I think I just might get a replacement but the only problem is I would not have a phone while I am waiting for a replacement
There apparently has already been a new revision of Nexus 5 hardware out that fixes the rattle problems (and speaker).
http://forum.xda-developers.com/showthread.php?t=2557699
You can see the housing around the buttons is much thinner/tighter now to prevent the lateral jiggling. The speaker grill holes are also larger.
My volume and power buttons are fine, although there's a slight rattle when I shake it due to the internal components (i.e. if I hold both rockers firm to the casing and give it a slight shake, I hear it).
However, out of curiosity I did the same thing with my N4 and it rattled too, which I noticed for the first time just then. Honestly, I don't even notice it. Like many have said, it's the very least of the problems and I wouldn't risk receiving a replacement with something worse like dead pixels.

Anyone whose Moto G doesn't rattle cheaply when vibrating?

This thread is just to determine if it's more common for the Moto G to have the cheap-sounding rattle for a vibration (especially noticeable when vibrate-on-touch is enabled) haptic feedback is on), or if that is a less common but not rare exception. Sound off on how your haptic feedback sounds. Recordings welcome!
Mine: http://www.youtube.com/watch?v=MT8ehijOn_g
(EDIT) I've read elsewhere of someone saying their Moto X all of a sudden started sounding like this rather than a smooth, quiet vibration. Almost as if this is a result of a poorly attached vibration motor or one that has become slightly detached.
My vibration sounds nothing like that. Mine vibrates nicely, a lot better than the other phone's I've had.
SeannyM said:
My vibration sounds nothing like that. Mine vibrates nicely, a lot better than the other phone's I've had.
Click to expand...
Click to collapse
Is yours the US verison? Mine is US 16gb
Hi. I have the US version and i have this issue !
Yeah that doesn't sound normal.
Mines sounds cheap but not like a rattle.
Sent from my MOTO G!!!
Mine rattles slightly. But it seems to only be for short vibrations like haptic feedback on the keyboard. Longer vibrations like for notifications, it sounds completely normal. The biggest issue I'm having with the G is some light bleed on the LCD screen. But even that is barely noticeable.
Sent from my XT1034 using Tapatalk
Jooosty said:
Yeah that doesn't sound normal.
Mines sounds cheap but not like a rattle.
Sent from my MOTO G!!!
Click to expand...
Click to collapse
That recording was with the microphone right up against the phone.I made a new recording (I've replaced the original with it) that is maybe a better representation, from a couple inches away instead. It's just so loud. I guess you get what you pay for, and that's one of the cheap components. Although I've read elsewhere of someone saying their Moto X all of a sudden started sounding like this rather than a smooth, quiet vibration. Almost as if this is a result of a poorly attached vibration motor or one that has become slightly detached.
Mine is ok. I have the Brazil version 16G (dual sim).
LudicrousPeed said:
That recording was with the microphone right up against the phone.I made a new recording (I've replaced the original with it) that is maybe a better representation, from a couple inches away instead. It's just so loud. I guess you get what you pay for, and that's one of the cheap components. Although I've read elsewhere of someone saying their Moto X all of a sudden started sounding like this rather than a smooth, quiet vibration. Almost as if this is a result of a poorly attached vibration motor or one that has become slightly detached.
Click to expand...
Click to collapse
I took a phone apart (and then returned it's sorry self to Tesco lol)...
The vibration motor is not loose to the board - it is soldered firmly.
The weight is fixed to the shaft of the motor correctly. I attached bits of blutack to the weight - no difference.
The shaft of the motor to which the weight is attached can move up / down a little.
The motor is located right next to the camera, which has moving parts in it (you can hear this on exiting a camera app - an audible click). I wonder if the motor is making something in the camera rattle.
The rattle still happens with the back of the phone and PCB cover removed - so it is something contained in the front part of the phone. To me it sounds more like the vibrate is making the earpiece speaker click.
jfinnie said:
I took a phone apart (and then returned it's sorry self to Tesco lol)...
The vibration motor is not loose to the board - it is soldered firmly.
The weight is fixed to the shaft of the motor correctly. I attached bits of blutack to the weight - no difference.
The shaft of the motor to which the weight is attached can move up / down a little.
The motor is located right next to the camera, which has moving parts in it (you can hear this on exiting a camera app - an audible click). I wonder if the motor is making something in the camera rattle.
The rattle still happens with the back of the phone and PCB cover removed - so it is something contained in the front part of the phone. To me it sounds more like the vibrate is making the earpiece speaker click.
Click to expand...
Click to collapse
Nicely done! I think you've narrowed it down as far as possible. The answer then is that on at least most devices (since some owners say theirs is perfectly quiet) either the vibration motor is just of poor, toy quality, or there are loose somethings in the camera or elsewhere that get rattled. Thanks for figuring out that it's not the motor itself.
Yea just checked my 16gb us vibrates just fine.
Sent from my XT1034 using XDA Premium 4 mobile app
903tex said:
Yea just checked my 16gb us vibrates just fine.
Sent from my XT1034 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I have the same problem. I've had a previous moto g that had a more solid vibration tone, but on the down side the back case was a bit loose on the corner right above the buttons making an annoying noise when pressed. Anyway i sold that one because it was the 8gb version and got a new one with 16gb from amazon.uk. Everything is fine with it with this little exception which i noticed as soon as i was setting it up.
Thing is, is it worth it to bother and try speak with amazon to try and get a new one? It seems likes it's a probability game and chances are there is always gonna be some small detail that won't be perfect. Do you think amazon will even swap it considering the type of fault?
Count me as one of the people with a rattling Moto X. Using the 16GB AT&T version and the rattle is fairly annoying for me. Perhaps I'll open it up this weekend and see if we can locate the problem spot...
I have been experiencing exactly same issue with newly delivered moto g from UK. I feel like it is about something shaking inside the camera. But I'm still not brave enough to tear that down and find what is wrong
Ok, so i asked amazon for a replacement giving this problem as a reason and they sent it right away, no questions asked! The new one arrived a few days later, i packed the old one in the same box and left it at the local post office free of charge.
The new one does not have the vibration problem, so that i got rid of! The buttons of the old one were a bit better though. The volume on this is a bit looser but i can live with that.
Sent from my XT1032 using xda app-developers app
I was able to get inside of the phone (which was actually a pretty simple task). And it is clear that this rattle comes out from bad vibration module. There is nothing inside of the phone what is badly fixed or shaky -- the phone is rock solid, The problem looks to be just in that bad vibration rotor.
I've also asked Moto support about any advise and they said to send phone to them. So i really think that there is no other way than just replace this little noisy thing inside of your phone.
Mine sounds fine
Sent from my Moto G XT1028
I have the 16 GB US version and mine is pretty noisy. Doesnt bother me too much and I already rooted so I probably won't be asking for a new one.
Button Problem
LudicrousPeed said:
This thread is just to determine if it's more common for the Moto G to have the cheap-sounding rattle for a vibration (especially noticeable when vibrate-on-touch is enabled) haptic feedback is on), or if that is a less common but not rare exception. Sound off on how your haptic feedback sounds. Recordings welcome!
(EDIT) I've read elsewhere of someone saying their Moto X all of a sudden started sounding like this rather than a smooth, quiet vibration. Almost as if this is a result of a poorly attached vibration motor or one that has become slightly detached.
Click to expand...
Click to collapse
I think the problem is with the buttons man. The power button is somewhat lose on my phone. That should be causing the rattling noise. Check the power button.

[Q] Nexus 5 high pitched noise when screen is on

I got this nexus 5 about 5 days ago and I recently noticed that when the screen is on there is a very quiet but definitely present noise coming from the bottom of the phone. At first I was worried that there was something very wrong but it's so unnoticeable that I'm actually starting to think its normal. I can't even hear it if the phone is in my hand, I have to bring the bottom right to my ear to make it out. Another reason I think it could be normal is because everything else on the phone works fine. I know there are some other threads about this but none of them seem the have a real conclusion. So can anyone tell me if they experience this too, and is it normal or should I be worried? It really doesn't affect my experience that much because I can't even hear it unless I really try.
The video of the problem doesn't work.
@atnb27
Bump
Ttt
Maybe you just have really good ears? Mine doesn't do it.
Mine doesn't either
dicecuber said:
The video of the problem doesn't work.
Click to expand...
Click to collapse
Sorry what does that mean?
There's no video bruh

Loose vibration motor [Pixel]

Hey guys,
since a week i am having quite a big problem with my preordered Pixel. One week ago I had it on the table when I suddenly heard the vibration of incoming messages going from the normal deeptone buzzing of the vibration (my phone is mute all the time) to a loud and clear rattling. at first i thought maybe it was because it "jumped" around on the table, but it was in fact lying on my mousepad. When i picked up the phone i could clearly hear that the rattling was coming from the inside of the device, especially from the lower part. Since this moment, my pixel rattles whenever the vibration motor is running and the vibration of the device itself is much more slender.
I contacted the Google Support, saying that i am quite disappointed with my device, which after 3 weeks of usage looses its vibration motor. After now a week of not hearing from them they wanted a video of the problem, which i also have linked for you guys to check: https://goo.gl/photos/w5v1eg2qnkrZGKkD6
You hear me saying "One more time, please" on german to a friend who then sends me a message. After this you can clearly hear the loud rattling (compare the volume of the rattle to my voice!) when the message is received.
After this video, google tells me, that everything is fine with my device. Which is clearly not, because it was not like this the first three weeks. I have now a broken 750€ device where Google says, that everything is fine.
Disclaimer: This is my 5th Google Device (Nexus 4, Nexus 5 [3x, all broke within warranty due to software errors with stock rom], Nexus 7, Pixel C). It was not dropped or something else, it looks brand spanking new. I know how to handle devices. All my Devices use Stock ROM without root.
What do you think about it? It is also not the common "rattle" from the autofocus mechanism, like the Nexus 5X had it, back then you could hear the noise directly coming from the camera, which it isn't here...
Same here
My Pixel XL is doing the exact same thing and I have seen a few YouTube videos of other phones with this problem. I have had it since release and it started doing this sound 4 days ago. I have a replacement coming from Verizon today for this, and I'm crossing my fingers this one doesn't have the problem! It's very loud and essentially ruins the whole point of having your phone on vibrate-only if you can hear the vibration from across the room! I haven't dropped or damaged it, but something is clearly very wrong all of the sudden.
Good luck and I hope you can get yours replaced!
Device was purchased through Google store?
Did you use a custom kernel and crank the haptic feedback up?
Just curious........
Sent from my Pixel using Tapatalk
maulich said:
Device was purchased through Google store?
Click to expand...
Click to collapse
Yes i did. Thus my frustration with the google customer service.
maulich said:
Did you use a custom kernel and crank the haptic feedback up?
Just curious........
Click to expand...
Click to collapse
Nope, as i said, device is unrooted, unflashed and untouched in this manner.
Regards
Well after watching that vid I don't see how Google can say it's normal.......I think you need to file a complaint with BBB
Sent from my Pixel using Tapatalk
maulich said:
Well after watching that vid I don't see how Google can say it's normal.......I think you need to file a complaint with BBB
Click to expand...
Click to collapse
Thanks, i also thought about that. Google says it is a totally normal noise when the vibration motor is placed externally in the unibody, without being on the logic board. Which is obviously a lie, because the noise wasn't like this in the beginning

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