Hello to everyone!
I got my Huawei Mate 9 from Europe 2016-11-27, and set my fingerprint and the password, but when I rebooted the phone, it kept saying that the password is incorrect and fingerprint is unrecognized.
I tried to enter the password and possible combinations (in order I made some horrible typo in the beginning), but it all was useless.
I tried to wipe my data and start over again (hard reset), but wipe didn't work, the password is still there.
Moreover, I tried to use my gmail account that was linked to the Mate 9 and the android device manager (by google) to reset the password on the screen, but it didn't work either.
I also asked for help from the official service center of my country, but they refused to help me (even for money), because the device was made in Europe.
Considering the inability to perform an erecovery (because of the european version), there is no way but to send the device back in europe and wait another 1-1,5 months until it returns..
:crying:
Could anyone, please, give me any tips on how to reset the password and unlock the phone?
I would greatly appreciate your help
Same problem, did you solve it? Did you try to update firmware via three buttons?
Even if erecovery worked it would not erase the password unfortunately. I could get erecovery working for you but I don't think it will provide any solutions.
domestik said:
Same problem, did you solve it? Did you try to update firmware via three buttons?
Click to expand...
Click to collapse
Unfortunately, no.
I gave my mate back to the store where i bought it (in my country), and they asked their technical specialist to help me, so I'm just waiting and making a list of possible passwords that include 1 typo in any number.
What is important, that this specialist told me that it is not the first time when the device is permanently locked, he's already seen the chinese mate 9 with the same bug.
I tried to report this bug to the support center and wrote them 2 letters over these days, but they just do not respond..
duraaraa said:
Even if erecovery worked it would not erase the password unfortunately. I could get erecovery working for you but I don't think it will provide any solutions.
Click to expand...
Click to collapse
Thank you for your reply!
Could you, please, explain why mate 9 acts like some kind of terminator and does not allow me to reset the password in any way?
So there's basically no other solution but to completely format the internal memory at the factory?
103 views and still no solution...
Any ideas, please?
DemonRen said:
103 views and still no solution...
Any ideas, please?
Click to expand...
Click to collapse
Try search solution in Mate8's topics. May be it is same.
5[Strogino] said:
Try search solution in Mate8's topics. May be it is same.
Click to expand...
Click to collapse
Unfortunately, none of the methods that used to work with Mate 8 help with my Mate 9
The bootloader is locked and I wasn't able to enable the developer's mode or root the device before I rebooted it and it locked permanently.
And I don't have any Huawei id..
What is more, the store where I bought the device doesn't even know from which country it came, so they can not send it back for a factory formatting.
Soul crushing despair :crying:
Why haven't you contacted Huawei customer support (international) directly? They have more than one place to call. Did you try calling Europe's division? I know long distance can be annoying, but when you're out of options, it's best to deal with the manufacturer directly. Refusing you seems a bit odd.
Either way, all the best.
Even DC-unlocker (3-rd party tool special for Huawei) still not support out phone. Only way to wait when they will complete researching.
I'm glad it's not so easy to bypass Huawei's security. I'm about to receive my phone, and I would be unnerved if it was stolen and that easy for anyone to access my security login. I'm sure Huawei would help you provided you can show proof of purchase, it doesn't make sense?
Sent from my SM-N910F using XDA-Developers mobile app
opasha said:
Why haven't you contacted Huawei customer support (international) directly? They have more than one place to call. Did you try calling Europe's division? I know long distance can be annoying, but when you're out of options, it's best to deal with the manufacturer directly. Refusing you seems a bit odd.
Either way, all the best.
Click to expand...
Click to collapse
Thank you for your advice!
Yes, of course I tried to ask for help from the support senters of other countries.
United Kingdom Hotline: 08000 886 700, I had to find the international code to dial that number: +44 8000 886 700
A nice woman told me that if the device does not reset the password after the hard reset it means that there is something wrong with it and I need to get it checked. She also said that it was ment to be sold in the western Europe, so I should try and call to any countries from that region. She named Italy, Netherland,
France and Germany.
The only foreign language that I know is English, so I had to find a country where I could freel explain the problem to the support team..
Netherland Hotline: 0800 9188. The international code number didn't help: +31 0800 9188, the number is too short dial (mechanical voice tells me that the number is not in use).
Italy Hotline: 800 191 435 With code number: +39 800 191 435. I've also found this number on some forum where people said that they understand english, but I also wasn't able to dial it (the number is not in use).
France and Germany is out of my range because I don't know the language...
Still, I haven't got any solution
domestik said:
Even DC-unlocker (3-rd party tool special for Huawei) still not support out phone. Only way to wait when they will complete researching.
Click to expand...
Click to collapse
Thank you for your response!
I wrote to the DC-unlocker support team and they couldn't give me any information on how long it would take to complete their research and testing, which is sad..
Today I tried to initiate the system update by pressing volume up+down+power buttons while my phone was connected to the PC, aaaand now it's stuck on "Installing update 5%" for more than 1,5-2 hours. If I try to press the power button to switch it off it writes on the screen something like "Please release the power key to prevent the system from crash". Am I doomed? Is it realy stuck on the update and the phone will be bricked is I swith it off?
I suppose that my firmware is MHA-L29C432B109SP02
Tuffcheez said:
I'm glad it's not so easy to bypass Huawei's security. I'm about to receive my phone, and I would be unnerved if it was stolen and that easy for anyone to access my security login. I'm sure Huawei would help you provided you can show proof of purchase, it doesn't make sense?
Sent from my SM-N910F using XDA-Developers mobile app
Click to expand...
Click to collapse
Of course, I have a full package and a receipt of the store in my country, where I purchased my mate, but that does not help.
Officials in my country refuse to help me, because the device is Euro tested..
I contacted a legal expert and he explained to me that Huawei has no worldwide guarantee and support, that is why in my case I'm left out without help.
If you would really prefer your device to act like an alive brick in any situation just do not unlock your bootloader, do not enable developer's mode and never turn on usb debugging.
Hi DemonRen,
After rebooting fingertip recognition is not accepted, you have to fill up the required Password, but if you have Sim with Pin code before asking for Password it asks for this Pin code.
lionpeloche said:
Hi DemonRen,
After rebooting fingertip recognition is not accepted, you have to fill up the required Password, but if you have Sim with Pin code before asking for Password it asks for this Pin code.
Click to expand...
Click to collapse
Thank you for the advice!
I've read on the official site after the device locked itself that the fingerprint recognition is not allowed after the reboot, which seems extremely strange to me..
You see, the phone has no Sim card inside (I took it off when I was trying to do the factory reset) and my sim has no activated PIN anyway, so I don't think that's the problem..
It keeps asking for a password
DemonRen said:
Thank you for the advice!
I've read on the official site after the device locked itself that the fingerprint recognition is not allowed after the reboot, which seems extremely strange to me..
You see, the phone has no Sim card inside (I took it off when I was trying to do the factory reset) and my sim has no activated PIN anyway, so I don't think that's the problem..
It keeps asking for a password
Click to expand...
Click to collapse
You're welcome, did you try 1234 or 123456 ?
lionpeloche said:
You're welcome, did you try 1234 or 123456 ?
Click to expand...
Click to collapse
Not a bad idea. He should also try 0000.
lionpeloche said:
You're welcome, did you try 1234 or 123456 ?
Click to expand...
Click to collapse
opasha said:
Not a bad idea. He should also try 0000.
Click to expand...
Click to collapse
Thank you for the ideas
Actually, I tried around 70 variations of my password, including possible typos (the pass is long).
And of course 0000, 000000, 1234 and 123456, even though I was pretty sure that it wouldn't help..
I just wish that Huawei had some service where I could provide all the codes (imed,meid,s/n), pictures of the phone, package and receipt (cheque) and that it would be good enough for them to restore my password instead of refusing to help me
I could even send them my fingerprint, if they need to
Why don't you try to call France or Germany ? Most of the guys now are speaking English at least they can connect you to the one who does.
Related
I have a problem after factory reset, after chosing the language/region it takes me to the Phone activation page (MANDATORY, can't skip) and asks me to log in with my Huawei user IUD & Password.
Since the morning it's giving me activation timed out, please try again
How can I skip this? or at least delink the account to the phone, tried through cloud.huawei.com but dind't find any links there.
Can anyone help please?
Thanks,
Saif...
Phone is Mate 8
Have you contacted Huawei Support, that would be the best course of action.
ItsMunday said:
Have you contacted Huawei Support, that would be the best course of action.
Click to expand...
Click to collapse
Thanks, yes i did but unfortunatly without avail.
Was able to fix it though....
In cloud.huawei.com under find my phone, wait until it times out then delete it.
In the setting of the password request (not the change password part under profile) activate it.
Apply a factory reset, your phone will not ask your for phone activation after language/region setting.
Now i need to be clear, been told that sometimes the clould does not word. Nevertheless don't buy it lol
Good luck for everyone, this is THE machine! love everything it provides (especially speed & battery life!!!!!)
Saif...
yt
Thanks, yes i did but unfortunatly without avail.
Was able to fix it though....
In cloud.huawei.com under find my phone, wait until it times out then delete it.
In the setting of the password request (not the change password part under profile) activate it.
Apply a factory reset, your phone will not ask your for phone activation after language/region setting.
Now i need to be clear, been told that sometimes the clould does not word. Nevertheless don't buy it lol
Good luck for everyone, this is THE machine! love everything it provides (especially speed & battery life!!!!!)
Saif..
Solved
this should help.
Bypass and remove huawei phone activation
https://www.youtube.com/watch?v=JeZSXX1_z6Y
Hello guys, I'll begin by saying that I'm not english so if i make mistakes u have to forgive me. Yesterday, a friend of mine came to me by saying that he "found" a phone, which actually is a Huawei Mate 9 MHA-L29.
Now, he told me that he tried to return the phone to the police but it didn't have any SIM card in it and they just told him to keep it because they couldn't do anything. I was actually searching a good and cheap phone to buy and he told me that he can sell it to me at a nice price if i manage to unlock it, now the problems start. So when i turn it on, it hasn't any wallpaper and it wants the unlock Pin, which obviously is unknown.
Something like this happened to me a month ago with a P8 Lite which i factory resetted even if it had a pin and everything went fine.
With this phone tho, if i go to eRecovery (both buttons and start button) and press "Download lastest version and recovery" it makes me choose a wifi and then gives me "getting package info failed".
If i try Vol Down and start button, it takes me to the EMUI update i guess (I'm kinda new to these things so please understand my ignorance.) and tells me "System install failed".
Also tried to link it via USB to my PC and tried Recovery from HiSuite but i guess since the device is in "only charge" and i don't have the pin to change that, it doesn't work either.
Do you guys think is it possible to unlock it someway? I would really appreciate your help.
It could be the original owner who had lost the phone had contacted Huawei and had them disable phone, (making it useless).
debugging seems to be not enabled
password isn’t known
pin isn’t known
factory reset without removing pin/password before will not be successful!!!
as i know, this phone is fully useless for you.
BTW: bad for you, but good for all the people which have lost her phone.
If you would have the original box and bill, the HUAWEI service center can help.
Without this, you will get no help!
and at last...
How often do you think, people have "lost" her phone without sim card installed into it? Not often i think!!!
If it has the original software and recovery on it, chances are that FRP lock is still enabled so unfortunately, it's worth nothing. Maybe you guys can post it on some public ad sites and the owner will be found and give a reward.
I bought a Honor 6X online and now i can't reach the seller anymore. I'm hoping one of you can help me.
My problem: I have no mobile data and can't make phone calls if i have one sim card inserted.
If i insert another sim card i can make phone calls, but only from the sim that is not selected as the "primary mobile data".
The card that i select as the primary mobile data card gets the "only emergency calls" text. The secondary shows signals.
I have tried resetting everything called the operator and e-maild honor, but nothing.
Is there a way to flash or root or reconfig the phone in a way that it uses both data services as the same time?
Or does somebody know how to fix this?
imgur. com/59MzwCZ
imgur. com/OYHuPON
BLN-L21C432B382
Emui 5.0.3
Android 7.0
Cheers
MaceZu said:
I bought a Honor 6X online and now i can't reach the seller anymore. I'm hoping one of you can help me.
My problem: I have no mobile data and can't make phone calls if i have one sim card inserted.
If i insert another sim card i can make phone calls, but only from the sim that is not selected as the "primary mobile data".
The card that i select as the primary mobile data card gets the "only emergency calls" text. The secondary shows signals.
I have tried resetting everything called the operator and e-maild honor, but nothing.
Is there a way to flash or root or reconfig the phone in a way that it uses both data services as the same time?
Or does somebody know how to fix this?
imgur. com/59MzwCZ
imgur. com/OYHuPON
BLN-L21C432B382
Emui 5.0.3
Android 7.0
Cheers
Click to expand...
Click to collapse
Do you have the bootloader code or any possibility of getting it with some paid services?
You can root, debrand to different region and make these working as last resort.
Unfortunately i don't have the code, i googled it and i found that you can pay for the code. Since im going to give this phone to my nephew and i already paid too much for it, im hoping to find a way of getting the code for free or atleast paying less than 50$.
Out of curiosity how is debranding it going to fix this, im a rookie with these things.
Thank you
MaceZu said:
Unfortunately i don't have the code, i googled it and i found that you can pay for the code. Since im going to give this phone to my nephew and i already paid too much for it, im hoping to find a way of getting the code for free or atleast paying less than 50$.
Out of curiosity how is debranding it going to fix this, im a rookie with these things.
Thank you
Click to expand...
Click to collapse
€4 to get unlock code using DC Unlocker.
I don't speak English, I hope you can understand me.
My mom uses a huawei y3 II LUA-L21. The touch stopped working. The cell phone starts normally.
I buy a new cell phone. however she does not remember the password of facebook, google etc.
could take the cell phone to a technician to repair the touch, which would lose the sense of having bought a new one.
Any solution?
Note.
They know a custom rom for Samsung Galaxy A01 Core. I didn't find one here.
Setup a new phone should do the trick for you, as for your touch problem you can just buy an OTG cable and use the mouse on it.
XDHx86 said:
Setup a new phone should do the trick for you, as for your touch problem you can just buy an OTG cable and use the mouse on it.
Click to expand...
Click to collapse
When connecting the otg + mouse cable, does the cell phone detect it automatically or am I going to need something else?
KamiOh said:
When connecting the otg + mouse cable, does the cell phone detect it automatically or am I going to need something else?
Click to expand...
Click to collapse
It's automatically detected.
XDHx86 said:
It's automatically detected.
Click to expand...
Click to collapse
not working T_T
any other idea?
KamiOh said:
not working T_T
any other idea?
Click to expand...
Click to collapse
Can you further elaborate? What exactly isn't working? Is the screen displaying the content properly?
XDHx86 said:
Can you further elaborate? What exactly isn't working? Is the screen displaying the content properly?
Click to expand...
Click to collapse
buy an otg cable. connect a mouse to the cell phone and it does not detect it.
Unfortunately that's all that can be actually helpful to you.
You only have two choices now:
Try data recovery softwares like dr.fone.
Take it to a service center.
XDHx86 said:
Unfortunately that's all that can be actually helpful to you.
You only have two choices now:
Try data recovery softwares like dr.fone.
Take it to a service center.
Click to expand...
Click to collapse
what I want to recover is the google mail.
my mom doesn't remember the password.
she didn't link her number to the google account,
so I can't get it back with that method.
I want to recover the password.
because I have not been able to recover the google account,
with the methods that google offers you.
KamiOh said:
what I want to recover is the google mail.
my mom doesn't remember the password.
she didn't link her number to the google account,
so I can't get it back with that method.
I want to recover the password.
because I have not been able to recover the google account,
with the methods that google offers you.
Click to expand...
Click to collapse
Well you can figure that out here, I can't help you on that.
KamiOh said:
I don't speak English, I hope you can understand me.
My mom uses a huawei y3 II LUA-L21. The touch stopped working. The cell phone starts normally.
I buy a new cell phone. however she does not remember the password of facebook, google etc.
could take the cell phone to a technician to repair the touch, which would lose the sense of having bought a new one.
Any solution?
Note.
They know a custom rom for Samsung Galaxy A01 Core. I didn't find one here.
Click to expand...
Click to collapse
Look inside here:
How to Retrieve Website and Account Passwords from Android Devices
There are scenarios where you may forget a password to a website or other user-account, yet you desperately need to get back into it. Sometimes we’ve lost
appuals.com
jwoegerbauer said:
Look inside here:
How to Retrieve Website and Account Passwords from Android Devices
There are scenarios where you may forget a password to a website or other user-account, yet you desperately need to get back into it. Sometimes we’ve lost
appuals.com
Click to expand...
Click to collapse
I was late for your answer.
I sent to repair the cell phone touch and solve my problem.
Thanks for answering.
hi
i have duqoin f22 pro (on the backpanel it says Qin ai life), and one day i set a long PIN code - 9 digits long, and when i locked it, the lockscreen asked for a 4 digit pin code - it stops afte the fourth digit. so i thought maybe it only got shortened from the original 9 digit i choose, so i tried first four digits, than last four, than middel, etc. but with no use.
any suggestions? it says enter pass code so it seems that its not the sim pin code.
i know i can factory reset but i dont want to do it because it has some valuable data that i want to extract.
if theres another way to extract the data via usb i would be glad to hear.
the rom is original, i think. cant get to see the details as its locked.
recovery screen in chinese
Take phone to authorized service center and let them try to fix it.
xXx yYy said:
Take phone to authorized service center and let them try to fix it.
Click to expand...
Click to collapse
they offered only factory reset, which i like to avoid
It's your decision what to do.