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Coating problem

My day old Raphael is showing some coating problems. This morning I thought I saw a speck of dust. Tried to wipe it clean and the coating came off. Think what you like, but if you look at the two left circles you can see for yourself. No way a key or chain or whatever can do that. No damage just coating that isn/t there anymore at the size of <1mm. Send HTC an email, wondering what their reaction will be. Keep you posted!
Bigger picture: http://bhattoe.net/color1.jpg
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Sorry to hear the bad luck, Good luck with HTC but I would not hold my breath

I would (for a one day device).

it is the anodize on the brushed aluminum... anodize is an electrochemical plating that is used to keep aluminum from oxidizing. either the aluminum wasn't prepped properly or the plating process was seriously flawed...or both. Anodize should hold up better but can easily be scratched by another metal...in aerospace, anodize is always followed up with a MIL spec primer and an optional top-coat of enamel.

Die Bruine said:
My day old Raphael is showing some coating problems. This morning I thought I saw a speck of dust. Tried to wipe it clean and the coating came off. Think what you like, but if you look at the two left circles you can see for yourself. No way a key or chain or whatever can do that. No damage just coating that isn/t there anymore at the size of <1mm. Send HTC an email, wondering what their reaction will be. Keep you posted!
Bigger picture: http://bhattoe.net/color1.jpg
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I have got so this problem.Already have you got answer from HTC?

same problem here
I have the same problem.
Black coating comes off at different spots without any contact to sharp items (especially as my Touch PRO never goes into my pocket without it's case).
My phone is only 10 days old, and I asked 2call.nl to take it back and replace it.
They said I have to go to HTC directly, but HTC sais that the retailer is responsible for replacement for devices not older than 14days.
I feel like a ping pong ball, but agree to HTC and will put more preasure on 2call.nl.
They have to take it back by law, and I will not accept "go and try at HTC".
Will keep you posted.

I've found two other users experiencing same problems. One of them also bought it from 2call if I'm not mistaken. He got his replaced. Mine is from a different store. Bummer, I really don't feel for some pingpong. Keep you posted... Mail response: Give us a call. Yeah right so they can say its not our problem because its not 14 days old...

I have noticed that HTC has used factory "touch-up" which is basically a black sharpie marker to spot-cover some of the damaged finish where the anodize is damaged for whatever reason. You can really see this if you slide the keyboard out and look under the aluminum trim (edge that gets covered when the keyboard is closed). In the right light, the "touched-up" areas will have a distinct purple tint instead of black. Take a look, most units I have looked at have some degree of repair. Problem is, black marker comes off pretty quick and you are left with silver spots everywhere. Someone, in HTC manufacturing made a huge mistake and the build quality suffered tremendously... I love the hardware and the features of the TouchPro but the build quality is the worst I have seen... I am an aerospace engineer and I see this all the time. Just my 2 cents...

As long as the screen is okay, I wouldn't sweat it. Kinda like bumpers on cars, made for bumping

I was going to recommend a light touch with a permanent overhead marker pen, good thing about being black - didn't realise the manufacturers basically do the same thing...!
Remember back to when I was young and put a scratch on the front of my brand new Spectrum 48K - black marker to the rescue. I've even used them on the edge of book bindings that sometimes get scuffed...
From the photo though the long one seems more like a scratch, perhaps done at manufacture, and now the cover up has worn off. The points are what I would associate with non take up of the anodize.

[Q] Screen abrasion or something?

Guys,
This is really bothering me. It's something very minimal but I like nothing but a perfect screen.
These are not scratches. They seem to be abrasions, a chemical reaction or something under the screen.
I want to return the phone for this defect (its been one weekend).
Should I exchange or just get a full refund, let me hear your feedback.
Thanks
I can't post pictures to show you guys...(xda doesnt let me)

rontej0226 said:
Guys,
This is really bothering me. It's something very minimal but I like nothing but a perfect screen.
These are not scratches. They seem to be abrasions, a chemical reaction or something under the screen.
I want to return the phone for this defect (its been one weekend).
Should I exchange or just get a full refund, let me hear your feedback.
Thanks
I can't post pictures to show you guys...(xda doesnt let me)
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Without pictures its a little difficult to diagnose the problem so I would suggest you either upload the pictures to tinypic.com and post the links here as text and not links or pm them to someone (like myself) who can post them for you.
That said, this sounds like an issue I was reading about a few days ago and from my memory wiping the screen with a paper towel helped. I can't remember whether it was supposed to be wet or dry but I would try wet first.

Here are the pictures for others benefit:
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As I said, try wiping it down with a wet paper towel.

I had that too. Didn't seem to come off. When I received my clairevue screen protector it came with a special wipe, that magically removed the defect. I couldn't believe it.
Sent from my Nexus S using XDA App

One idea I had was that this may have been caused by the oils in my hands

I think it may be the oleophobic coating wearing off... perhaps it rubbed quite hard against something to create that pattern. Cleaning it (with an alcoholic wipe) or something will make the screen look perfect, once you get oil on the screen the pattern will come back... exchange it.
They really half-assed the oleophobic coating on this phone... screen protector is a must, which defeats the purpose of having the coating in the first place.

Is the coating that thin? I believe that you are right. It does suck because I have oily hands.
I will try and exchange it tomorrow. Maybe this is a bad apple.

Oh and dinan, the trouble with me is that I like a completely naked phone.

Me too, but I fear I have no choice with this one. My first phone I had exchanged due to some weird black banding on the screen, but it also had some "splotch" like areas where the coating had worn off, not sure how... since I don't touch those areas much and I never dropped it. The 2nd phone is perfect, but I fear it'll develop the same thing unless I protect it somehow.
rontej0226 said:
Oh and dinan, the trouble with me is that I like a completely naked phone.
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Spots in pictures

Just this afternoon I discovered that my Z3 has spots in its pictures. What do you guys make of this? I think it is dust or some other sort of particles. Not sure what I should do..
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Had 1 big spot on my pictures too ,it showed up one week after i bought the device at the top of the screen. Then it moved to the middle and now it's gone.
I think that it's dust.

Had the same problem.
I tried everything including blasting the phone from every possible hole with compressed air. Nothing worked so I contacted the local authorized repair center. After a week. the called me and told me that the phone is fixed. When I asked them what was the issue, they told me that the camera module was replaced. I'm taking this information with a grain of salt,because I have had a similar problem with my CybersShot - the problem was a spec of dust on the sensor.
I was a little spectral about the waterproofing so when I got the phone i tried the pressure test and it was OK. Since then I have tried it in a pool and it's OK.
Here you can see my photos with the spot - http://forum.xda-developers.com/z3/help/dark-spot-photos-t2986834
Let me know if you have any questions and hope you get it fixed soon.

Same problem here!

shtepsel said:
Had the same problem.
<shortened>
Let me know if you have any questions and hope you get it fixed soon.
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Looks near identical. I'll bring it to the store soon to get it fixed, but that has to wait a couple of weeks.
Cannot imagine that they will refuse to fix it under warranty, the thing is supposed to be dustproof after all. Hopefully they can fix my rattle as well at the same time..

The strange thing for me was that the camera module is covered by an additional foam, meaning that dust particles should not enter the camera lens and it's surroundings . That's the reason why I was not able to blast the dust with air.
You can see what I'm talking about on the right pic -

Well, mine has been open for repairs. Maybe that's part of the cause..

same here
Palava said:
Well, mine has been open for repairs. Maybe that's part of the cause..
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Just saw the exact same spots on my phone, which led me here.
Hmm hope the store does something good. Mine has also been through a replace because of a broken front screen.

HarborgT said:
Just saw the exact same spots on my phone, which led me here.
Hmm hope the store does something good. Mine has also been through a replace because of a broken front screen.
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Perhaps you have a different sensor, or motherboard, now. But that's definiately dust on the sensor.

Well sort of good news, mine got repaired. It took 6 weeks and two attempts. Allthough the first camera module swap was succesfull, I received my phone damaged and making a rattle sound.
I'm hoping this time the rattle won't return, because they did a beautiful job fixing the phone. The tolerances are better than when I got it new..

One thing to look out for is the Camera Lens manages to get marks on the camera just from being in my pocket.

My lens still looks sharp. No furthers issues to report after my repairs.

Salaminator said:
One thing to look out for is the Camera Lens manages to get marks on the camera just from being in my pocket.
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Tell me about it, mine is less than a month old and is scratched.

OnePlus One dynamic screen glitch after screen replacement. Bad replacement?

Hi guys,
I recently broke my screen so I got a replacement like this
http://www.ebay.com/itm/Full-LCD-Sc...165549?hash=item2ca5611aed:g:UPoAAOSwwE5WYkjD
I made an explanation video of the problem on youtube here https://www.youtube.com/embed/9b11bPAFkho
After replacing, I have this glitch appear every time something higher resolution needs to be processed with display. E.g. when using camera, looking at photos, scrolling news feed on facebook.
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I would like to know, if you think that the problem is in the module that I received from ebay, or if I broke something else with the fall INSIDE the phone, that will not be fixed with getting another replacement of the same thing. Cause the seller is willing to send me another piece. However, I am not sure, if the piece will fix it - first because it might not be the problem in the item and second, he might send me another faulty one, so I would buy elsewhere then.
Have you seen such an issue? Do you know which part might be causing it?
Thank you!

I have the same exact problem/situation except mine was fine for the first week

Flareside88 said:
I have the same exact problem/situation except mine was fine for the first week
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Did it also occur after replacing the screen? Did the previous broken screen have the same problem before you replaced it? If not, than it must be the module. Did you too buy it from ebay? Who was the seller?

I dropped my phone and cracked the screen. Display worked properly but touch wasn't working so I ordered screen/chassis from eBay seller "gadgetfix". I installed it myself and it worked fine for about a week. Although I did notice a very miniscule flicker here and there, it was acceptable. But 2 days ago it started going crazy. I purchased another screen that will be coming in the mail.
Update: took the phone partially apart. With the phone on and the battery separated but still connected, I used a paperclip to pull up on the display ribbon cable(far right) where it bends down into the chassis, connecting to the display. By straightening it out, my display is now operating properly. Must have bent and pinched it while trying to get the back cover to snap on?

Flareside88 said:
I dropped my phone and cracked the screen. Display worked properly but touch wasn't working so I ordered screen/chassis from eBay seller "gadgetfix". I installed it myself and it worked fine for about a week. Although I did notice a very miniscule flicker here and there, it was acceptable. But 2 days ago it started going crazy. I purchased another screen that will be coming in the mail.
Update: took the phone partially apart. With the phone on and the battery separated but still connected, I used a paperclip to pull up on the display ribbon cable(far right) where it bends down into the chassis, connecting to the display. By straightening it out, my display is now operating properly. Must have bent and pinched it while trying to get the back cover to snap on?
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Okay, from what you said that means that the problem is in one of the flex cables. Do you mean the one that is very close to the 3.5mm audio jack or the one closer to the volume buttons? Because if it is the one at the volume buttons, maybe I could replace the flex cable from the former display to the other one. But for that I would have to peel off the screen from the back, right? I am afraid I would not be able to replace the screen due to the fact that you have to use the paste as far as I understand and I tried that once with another phone and I f*ed up. Hopefully some phone center here could do it. So if I buy one here http://vifocal.com/lcd-display-with...-oneplus-one-a0001-64gb-16gb-replacement.html that will probably be less likely faulty due to the fact that its not just some ebay person, but an actual shop, right?

(UPDATE: Google Replaced my Pixel) Pixel 2 Frame Cracking

I bought a Pixel 2 recently, and does anyone else have the frame cracking for them? On the left side of the device, below the sim tray, where there is a plastic notch. For me, the crack starts at the plastic and runs for the entire depth of the device. This is strange because my phone has always been in a case, never been exerted with lots of pressure or dropped and I would imagine that Google's R&D would try and avoid this issue. Does anyone else have this issue? Do you think Google would be able to send me a replacement device?
Pictures attached.
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Pretty sure that's the part of the phone that almost instantly snapped in jerryrig's torture test. You should watch it if you haven't already, and definitely try for a replacement if you can

I have a case on mine but I thought the body was made out of metal...that is what it felt like and what reviews have said. The primary complaint I read about anything "plastic" was that the white/gray version had a colored plastic power button while the black was metal.
Edit: Looked up the durability tests and it appears this is a known issue if enough pressure is applied. That area is where the antenna is located. I would try to get a replacement...under warranty. You'll just need to convince them that this was normal use...i.e. you weren't bending it on purpose, or sitting on it in your back pocket or something. Thanks for sharing....I don't ever abuse my electronics but obviously I'll need to take care of this phone.

mikeynavy1 said:
I have a case on mine but I thought the body was made out of metal...that is what it felt like and what reviews have said. The primary complaint I read about anything "plastic" was that the white/gray version had a colored plastic power button while the black was metal.
Edit: Looked up the durability tests and it appears this is a known issue if enough pressure is applied. That area is where the antenna is located. I would try to get a replacement...under warranty. You'll just need to convince them that this was normal use...i.e. you weren't bending it on purpose, or sitting on it in your back pocket or something. Thanks for sharing....I don't ever abuse my electronics but obviously I'll need to take care of this phone.
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Yeah, I'm currently under the process of trying to get a replacement through Google, I'll update when I get a response back, so others can know if they are covered. :good:

I admit it puzzles me why there is an antenna band there, given that there's a bloody big glass window just above it. I'm sure there's an engineering reason, but it's not what I'd have done.

Large Hadron said:
I admit it puzzles me why there is an antenna band there, given that there's a bloody big glass window just above it. I'm sure there's an engineering reason, but it's not what I'd have done.
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Aesthetics maybe? I've seen older phones where you could see it on the back of the phone and it was noticeable. Not sure. Regardless, I'd rather have durability and performance over aesthetics. Regardless of how "beautiful" a phone is, for me the cost alone means a case and screen protector (which is also still an issue for this phone...all the tempered glass ones I've looked at show a halo around the edges). I would gladly trade aesthetics for a little more durability or performance. That is why I bought the phone...I knew I would put it in a case so I had no interest in "glass back" or other features like that. As an engineer I actually like the minimalist design...although I do wish the bezel areas were made more functional by increasing screen size I guess, there's always a tradeoff in performance (the primary reason I selected the Pixel 2 over S8 or V30), looks, battery life, and durability...although there probably doesn't have to be.

Update! (After a long a** time)
It took them so long to get back to me, they said only 5 days but it took weeks, but my device was approved to get replaced. It's being picked up tomorrow. Although Google took so long, I'm glad that their customer service (not response time) was helpful. I did have to escalate the claim but it went through nontheless. I'm certain that if your device is cracked, if you pester them enough, they'll get a replacement for you a lot quicker than I did.