I am very disappointed with the quality of my S7 Edge screen, only 3 months of using and had 2 big problem. First it got black screen and could not turn in, i sent to warranty and they replace a new screen. Now the screen get burnin after a very little of using :
https://youtu.be/vlRevbEm_hs
Please change setting to HD and notice at the Viber icon that stay forever in my home screen. I wonder if i can have Samsung warranty with this problem ?
Regards,
JBN
Nope, can't see it.
Sent from my SM-G935F using XDA-Developers mobile app
^same
I can see it, it' one step down and one step left to the Current viber icon
How much time did you have your screen on with the image ?
I can see it, above camera icon. That's really weird
amr-213 said:
I can see it, it' one step down and one step left to the Current viber icon
How much time did you have your screen on with the image ?
Click to expand...
Click to collapse
Not much because i bought this phone only 3 months ago. But even i bought it a year ago, there are no reason to active a home screen for long time we can play game, read book, surf web , but no one just let home screen stay active to look at it in long time. That why this is realyy weird to me )
I just wonder will Samsung replace the screen for me under warranty ?
justbenice said:
Not much because i bought this phone only 3 months ago. But even i bought it a year ago, there are no reason to active a home screen for long time we can play game, read book, surf web , but no one just let home screen stay active to look at it in long time. That why this is really weird to me )
I just wonder will Samsung replace the screen for me under warranty ?
Click to expand...
Click to collapse
since i bought the phone and i'm really afraid of this, i agree with you have no way to open the homescreen all the time and even though other icons should burn in :/
i don't know about the warranty but i hope they replace for you
Keeping your screen at full brightness with longer screen time out is going to do this. Never keep a static image on any non LED screen for a long period of time.
Just got my replacement phone from AT&T and it already has some burn in where the status bar is. ugh
Sent from my SAMSUNG-SM-G935A using Tapatalk
dogredwing1 said:
Just got my replacement phone from AT&T and it already has some burn in where the status bar is. ugh
Sent from my SAMSUNG-SM-G935A using Tapatalk
Click to expand...
Click to collapse
Too bad.
dogredwing1 said:
Just got my replacement phone from AT&T and it already has some burn in where the status bar is. ugh
Sent from my SAMSUNG-SM-G935A using Tapatalk
Click to expand...
Click to collapse
Because they never send a new phones... also most likely the screen they replaced was not new one either and thus it was used for quite a long time, maybe in a bad ways that set it close to burn out(yep, it's called burn out = pixels fade). It's not fair to have warranty only to be send/replaced with used parts and phones... but yes, if you read the warranty - it's legal.
Have a replacement on the way, told Att I just wasn't happy with the display. So hopefully the replacement will be better.
Sent from my SAMSUNG-SM-G935A using Tapatalk
Just received my "like" new replacement and it is alot better .
Sent from my SAMSUNG-SM-G935A using Tapatalk
Related
Hey guy, so I'm gonna be returning my 3rd Inspire this coming week.
The 1st one had a few dead pixels and was returned within the initial 30 day grace period through at&t.
The 2nd time the actual screen started to seperate from the frame of the phone and would float near the corners and what I mean is you could lightly push down on the screen in certain spots and see it lift and rise.
When I got the second one, which I have now, it was fine then the GPS completely stopped working and I went to a warranty supper center where you would go after the original 30 day period.
I took it in there with the GPS issue and the guy wouldn't do anything for me and gave me the number for HTC and told me to call them myself and deal with them.
Now, the screen is floating again, and my phone has never been dropped or damaged.
I don't want to put up with this BS anymore and I want a new phone.
I got tired of my Inspire not correctly working and went and bought a Nexus S off contract. I'm happy with it.
What I'm asking is, should I just have it replaced and sell the new one to get some money back for the Nexus purchase or ***** and complain to at&t for a completely different phone?
Sent from my Nexus S using XDA App
I have till the 27th to return my Nexus to best buy, I'm sure they will give me hell for having it so long and wanting to return it..
Sent from my Nexus S using XDA App
Of all the forums I am on for the desire HD/inspire I can't recall one person complaining about their screen coming loose. I would say you are a little hard on your phones. Goodluck with your samsung product.
Very easy on my phone and always handle it with care, it cost a lot of money. Lol
I'm very anal which could also be my problem, but with cost of the phone, contract, insurance and everything else included, I should not have to deal with such issues.
Sent from my Nexus S using XDA App
Lots of us have had the loose screen issue. Lower right corner on my phone had it. Att covered it for me after the grace period.
Sent from my Desire HD using Tapatalk
Current is lower left also, the other one was lower left and right and top right
Sent from my Nexus S using XDA App
Its hard for me to imagine such a solidly built device having so many problems, but yet all i hear is constant complaints from my wife about hers. Lagging or freezing, battery drains etc. it doesnt make any sense to me because I don't have any of theose problems with mine.
Hers was one of the first run as she got it on the day they came out. I wonder if that makes a difference?
I work at one of those device support centers you went to.
That screen issue is a manufacturers defect we've seen a couple of times.
I wouldn't bother calling ATT for a different model phone. They won't do it for you. I'm not saying it to be mean, but just so you don't waste your time. To warranty policy, that first exchange you did within the first 30 days doesn't count towards a warranty exchange. That guy at the device support center should have exchange it though.
If you don't mind, in a private message I would love your phone number so I can look up who handled your ticket in Opus and the date you went there. I know it's asking a lot, but a customer being handled like that needs to be reported to my bosses. Delgreco, and whatever the girls name that took his place at the moment while he's on leave, will not like that.
I would go back to the DSC and see if they will replace it. If they don't, get their ATUID and the managers name, as well as the location, and ask for their store code and shoot me a private message. If worse comes to worse I can do an XBM for you, but I would need pictures of your LDI and the screen stuff sent to me.
Anyway, PM me and keep your personal information, if you choose to go that route, of the forums.
Pm'd
Sent from my Nexus S using XDA App
Should you choose to send your phone number so I can look up the account notes in Opus (I can understand the hesitation to some stranger on a forum) send it to me via PM and not in this thread.
Mepis thank you for stepping up. Good on you!
Sent from my Desire HD using Tapatalk
Guess there are a lot of bad ones. My first inspire had a problem where if you lightly pressed the center of the screen, it would turn off. On my second inspire (one I'm currently using) haven't had any problem with it. And I got it early March or whatever
Sent from my HTC Desire HD A9191 using XDA Premium App
bdpyo said:
Current is lower left also, the other one was lower left and right and top right
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
My lower left hand corner keeps popping up too, really annoying.
gunnyman said:
Mepis thank you for stepping up. Good on you!
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
I thank you for that thank you. As I was explaining partially to the OP in PM, the way this rep handled him makes me and the rest of the company that handles the DSCs look bad. At the DSCs, we understand dealing with anyone over the phone is a very big hassle. In fact, we try and keep customers off the phone at our location. Sorry to them, but the script monkeys aren't that helpful. The idea of the DSC is to put the customer in a face to face position with some one both helpful and knowledgeable.
With that said, I will happily extend an open invitation to any XDA member to PM me with questions or concerns. I'm not going to lie and say I can help everyone, but I will try my best.
At this point I would like to help the OP get his situation resolved. If there is no liquid or physical damage to his Inspire, then he has every right to a working device and should no be treated with such disregard.
gadget069 said:
My lower left hand corner keeps popping up too, really annoying.
Click to expand...
Click to collapse
Look at getting it replaced, especially if the camera lens is not aligned close to center in the back of the phone. We have been seeing a trend with the first run of the Inspires with issues like the screen popping up, the bottom volume button becoming jammed, camera not working, and phone not turning on.
If you're willing to wait until tuesday I can send you a list of where the DSCs are in your area if there are any, if not the WSC line would, *hopefully* be able to give it to you quicker.
I'd like to know if there is a DSC in my area. Greenville sc.
Sent from my Desire HD using Tapatalk
My first inspire had dust under the screen and pinholes in the black around the capacitative buttons. At night you could see a few spots where the backlight shined through. The warranty guy looked at me like I was crazy, but hey I'm anal and it needs to be perfect.
Sent from my Inspire 4G using Tapatalk
Wow scratch what I said earlier. My inspire keeps randomly rebooting
Sent from my HTC Desire HD A9191 using xda premium
Sorry to hear about all of these Inspire problems you guys are having.
I haven't had a single problem with mine, and I've had it since the week they came out.
Sent from my MIUInspire!
trell959 said:
Wow scratch what I said earlier. My inspire keeps randomly rebooting
Sent from my HTC Desire HD A9191 using xda premium
Click to expand...
Click to collapse
Oh no, you get it fixed yet trell?
Sent from my Inspire 4G using Tapatalk
Hey guys, I got my phone yesterday, and there were no problems with the screen. This was the last phone they had in stock of the white version.
Today I just noticed a dead pixel on my screen in the middle of the google search bar at the top.
It's very annoying, and its only the second day having this phone! If I go into another AT&T when they have the phone in stock, is it possible to replace it for free for a new one?
I mean a dead pixel is a defect, not my fault.
I dialed the *#0*# and when I click green, you can clearly see one red dot.
Any att store should warranty it, but hurry, time is ticking
Sent from my SAMSUNG-SGH-I727 using xda premium
Well ill be coming in tomorrow to a store that has the white version. What do you mean by hurry the time is ticking?
I don't know the exact specifics but they will exchange it in the store for a certain amount of time after you bought it. Any longer and they will mail the device. Not that big of deal really. I just hate waiting for phones in the mail. No need to be alarmed
Sent from my SAMSUNG-SGH-I727 using xda premium
Ok, thank you. Ill post back tomorrow and update on the status of the phone. I really hope the new one wont have any dead pixels. I will check before leaving.
Good news, i was able to come in and they gave me a new one. I checked for dead pixels in the store, and its good.
When I see this i guess either mine is fine or I dont know what they are looking at . Some one could let me know what the lag is so I can check mine.
I get no lag at all
Sent from my SAMSUNG-SGH-I337 using xda premium
Yay!!!! Another lag/no lag thread!!!!!!!!!!!
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Bigtjmc said:
When I see this i guess either mine is fine or I dont know what they are looking at . Some one could let me know what the lag is so I can check mine.
Click to expand...
Click to collapse
Its everywhere.... Where do I start? there is a delay unlocking the phone once your finger swipes, opening apps is slow, pressing home button to return to home screen is delayed (after disabling the home button in svoice), pulling the notification window down randomly stutters. Most of these are random and inconsistant, but 1 that I have found is ALWAYS an issue is in the Samsung Browser. Do this to see the lag. at the top there is the window notification in the broswer that shows how many open windows there are. Press it and see how long it takes to display the other windows.
The lag is everywhere... Had I not returned my HTC One to get this I would return it in a second, but they wont accept a second return now, so im stuck with a crap phone....
Im sorry that everyone is having these issues but mine seems fine and if it is lagging then maybe im not a super user and to me it dont seem to be a problem , my only issue is the keypad I keep hitting the numbers when typing and letters when spacing . And the windows tab opens pretty quick to me bout .9 of a second and it opens.
Bigtjmc said:
Im sorry that everyone is having these issues but mine seems fine and if it is lagging then maybe im not a super user and to me it dont seem to be a problem , my only issue is the keypad I keep hitting the numbers when typing and letters when spacing . And the windows tab opens pretty quick to me bout .9 of a second and it opens.
Click to expand...
Click to collapse
use a different browser and see how fast it is. Thats the problem .9 seconds is lag, I guess were use to different speeds. If you are coming from a craptastic phone that had alot of lag you wont notice it as much as someone who is use to a fast phone like a Nexus 4 or HTC One. Those phones are blazing, and honestly my old Note 2 was faster than this S4.
tdesbien31 said:
Its everywhere.... Where do I start? there is a delay unlocking the phone once your finger swipes, opening apps is slow, pressing home button to return to home screen is delayed (after disabling the home button in svoice), pulling the notification window down randomly stutters. Most of these are random and inconsistant, but 1 that I have found is ALWAYS an issue is in the Samsung Browser. Do this to see the lag. at the top there is the window notification in the broswer that shows how many open windows there are. Press it and see how long it takes to display the other windows.
The lag is everywhere... Had I not returned my HTC One to get this I would return it in a second, but they wont accept a second return now, so im stuck with a crap phone....
Click to expand...
Click to collapse
After playing a bit with the one I do agree that it is quite a bit snappier however something about it just seemed boring. As for the lock screen I do agree and I was able to help the issue a bit by switching to the ripple effect apposed to light under lockscreen effect. Also switching to thumb keyboard greatly improved speed there. However after using it for a few days the little bit of lag either gotten better or I just notice less.
Might be just that , ive been on a htc vivid since November 2011 and it got to be a pain in the arse to use. Hopefully they will have something that will fix it soon.
No lag here, but I've said that already.
Sent from my SAMSUNG-SGH-I337 using xda premium
I just came from an iPhone 5 and the GS4 is already back in the box. I used it for one day and it was pretty bad. I guess if I had used it longer I might have gotten used to the slowness of it but the fact that SVoice and Google Voice search didn't work over bluetooth in my car like Siri and Google do on my iPhone made me return it.
bothfly said:
I just came from an iPhone 5 and the GS4 is already back in the box. I used it for one day and it was pretty bad. I guess if I had used it longer I might have gotten used to the slowness of it but the fact that SVoice and Google Voice search didn't work over bluetooth in my car like Siri and Google do on my iPhone made me return it.
Click to expand...
Click to collapse
Blue tooth voice search works for me flawlessly
Sent from my SGH-M919 using xda app-developers app
All this talk about lag is kinda chasing me away, of my dream of getting gs4, you guys think I'd be better off with the note 2?
Sent from my PC36100 using Xparent Skyblue Tapatalk 2
jrollercoasters said:
All this talk about lag is kinda chasing me away, of my dream of getting gs4, you guys think I'd be better off with the note 2?
Sent from my PC36100 using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
Yes the Note 2 is MUCH and I mean MUCH smoother right out of the box...
I am seriously considering trading my S4 for a Nexus 4 or a Note 2...
This phone may get better in time but that time is NOT now..
Give Samsung time to address it....geez, guys!
EVOme said:
Give Samsung time to address it....geez, guys!
Click to expand...
Click to collapse
Samsung and AT&T have a long track record of taking months upon months to address issues via a software fix..
Its just the trolls with the "lag". Guess they need something to post about.
raqball said:
Samsung and AT&T have a long track record of taking months upon months to address issues via a software fix..
Click to expand...
Click to collapse
Root it in the mean time, install tibackup and start removing crap. Clearly the phone is loaded with only 8 or 9gb free on a 16gb device.
raqball said:
Yes the Note 2 is MUCH and I mean MUCH smoother right out of the box...
I am seriously considering trading my S4 for a Nexus 4 or a Note 2...
This phone may get better in time but that time is NOT now..
Click to expand...
Click to collapse
with already having root, and the bootloader unlock already verified to be coming soon, i think you would be doing yourself wrong to get rid of your gs4. since we now know that custom roms will be on their way. and since we know that custom roms do perform better than stock roms.
Anyone who says their S 4 doesn't lag is either lying, blind, or seriously has never used a lag free phone. I don't see how its going to be fixed either since its mostly due the the extraordinary amount of bloat in this version of Touchwiz with a tone of useless "features" that are also responsible for taking up so much memory space. I have an iPhone 5 which is lag free like all iPhones ever and a Note 2 which has a minor amount of lag in a few places. The shoddy cheap plastic construction, bloat, and minimal memory space is an insult to Samsung customers. At least the buttons are better but Samsung is out of control everywhere else. Ugh. They msut really think their customers will put up with anything they deign to slop down to them.
I did notice a tad bit of lag here and there and to me the 3 main contributions to lag in any s4 are this
1- stock browser ie. Keyboard lag
2-stock launcher, I use go ex
3-att crap bloat, I've deleted not disabled it all
My s4 is f'in fast as hell with no lag after addressing those three items
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Hey all,
So I haven't had my nexus very long, probably around a month or so. But the past few days I have noticed the bottom right hand corner of my phone is brighter than the rest of the phone even at the lowest brightness. (Cannot notice at full brightness) however it is starting to bug me. Just wondering if there is something g that could have caused this and how it could be fixed or should I just contact lg/ Google and see what they have to say.
Thanks in advance,
TryHard
Warranty issue
Sent from my HTC6500LVW using Tapatalk
Maduro78 said:
Warranty issue
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Thanks mate,
I'll give them a call tomorrow when I find there contact details just another quick question do you think it would be likely for them to send out the new phone first before having to send this back or would I have to send it back for them to inspect. As I don't have another phone to use at this point in time + I need it for university.
EDIT: So i went to the google support page wrote a little bit of a spiel, and they contacted me right away. Got to say 10/10 for customer service. Getting a RMA on my device. New device being shipped to me and then i send my old device back. So stoked! haha
Thanks again,
TryHard
Hi all....
I purchased a note edge from amazon Germany for £540 which I thought was a pretty good deal.
Anyway it arrived this morning and shock horror. ... There is bleeding along the top edge of the screen!!!!
I am loathed to send it back to Germany as that's a minimum 2 week turnaround time....
Do u think samsung uk will replace it at their service centre if I take it there?
I am feeling so bad right now as I was really looking forward to this phone !!!
MSK1 said:
Hi all....
I purchased a note edge from amazon Germany for £540 which I thought was a pretty good deal.
Anyway it arrived this morning and shock horror. ... There is bleeding along the top edge of the screen!!!!
I am loathed to send it back to Germany as that's a minimum 2 week turnaround time....
Do u think samsung uk will replace it at their service centre if I take it there?
I am feeling so bad right now as I was really looking forward to this phone !!!
Click to expand...
Click to collapse
What do you mean by bleeding? Is it real blood. You can sue samsung for that.
Sent from my GT-I9100 using XDA Free mobile app
Neelkanth said:
What do you mean by bleeding? Is it real blood. You can sue samsung for that.
Sent from my GT-I9100 using XDA Free mobile app
Click to expand...
Click to collapse
Lol...
It's a greenish colour that looks like it's seeping down onto the display from the top of the screen.
I think samsung will just replace the screen.
Is it better to get screen replaced under warranty or wait 2 weeks by sending the phone back to amazon Germany
MSK1 said:
I think samsung will just replace the screen.
Is it better to get screen replaced under warranty or wait 2 weeks by sending the phone back to amazon Germany
Click to expand...
Click to collapse
I think it's due to some heat or you got a used device. Anyways send it back and see if they can Chad change it for you
Sent from my GT-I9100 using XDA Free mobile app
Neelkanth said:
I think it's due to some heat or you got a used device. Anyways send it back and see if they can Chad change it for you
Sent from my GT-I9100 using XDA Free mobile app
Click to expand...
Click to collapse
Or better yet, see if they can exchange THEN send back....
It could've been due to some pressure along the top as it sounds like the LCD is cracked. Happened to my sister laptop when her 3 year old decided that stomping on the closed screen was more fun than actually using it, it was stored in a cupboard but still within said 3 YO's reach, 'nuff said...
ultramag69 said:
Or better yet, see if they can exchange THEN send back....
It could've been due to some pressure along the top as it sounds like the LCD is cracked. Happened to my sister laptop when her 3 year old decided that stomping on the closed screen was more fun than actually using it, it was stored in a cupboard but still within said 3 YO's reach, 'nuff said...
Click to expand...
Click to collapse
Lcd isn't cracked but could be pressure as packaging didn't have bubble wrap.
They have already shipped another one and I have 30 days to send this back....
Very efficient.