Huawei Mate 8 OS Services - Mate 8 Q&A, Help & Troubleshooting

I recently upgraded to a Huawei Mate 8, and it's a brilliant device. But I've found I hit my data cap way too often, I checked in the settings. services is consuming half my data, the whole time!
I checked forums and read posts about it being backup services or device updates or so forth but im at a loss. still happening. Even after disabling everything its still a data hog.
Could I turn to you for advice? I really don't want to do a factory reset on this device and lose all my settings.
(Btw anyone who owns this phone, how do you turn off in the huawei keyboard, its really starting to annoy me.)

hm do u have google keyboard installed? ive seen some users reporting that it has an insane data usage until u clear the app data

jbmc83 said:
hm do u have google keyboard installed? ive seen some users reporting that it has an insane data usage until u clear the app data
Click to expand...
Click to collapse
I actually do have it, but Huawei let's you turn off data usage on individual apps and I've literally turned off everything except things like WhatsApp and its still happening.

Clear the app data for Google Keyboard anyway. It is a known issue.

Related

G2x uses data on it own?

I just noticed a weird thing. I just checked T-mobile for data usage and found out it used data at time periods I did't even use the phone (working hours). Anyone having the same issue?
Got any apps or widgets set to auto-sync? That would be my first thought but 60mb seems like a lot for that to be the case.
I would call and ask...no way auto sync uses that much...
rukawa2k said:
I just noticed a weird thing. I just checked T-mobile for data usage and found out it used data at time periods I did't even use the phone (working hours). Anyone having the same issue?
Click to expand...
Click to collapse
some app like email or facebook is syncing? If you don't want them to sync, turn off in options.
Also, did you check your wifi sleep policy? By default it is set to turn off when screen is not active. Change it to never option, to prevent cellular data usage.
Sent from my LG-P999 using XDA App
Something like SugarSync could be uploading photos. Do you have apps set to auto-update through the market?
This is the problem with the Android phones and data plans that have caps. One app can suck up memory fast. It's so lame that we have to manipulate the phone so that we dont get ripped off especially when the culprit is the same apps that come with the phone. I shut off all syncing and updating plus I run Bloat Freeze and stop un-needed apps from running since I cant uninstall them...thx T-Mobile! I called T-Mobile on that also and they have no clue, they just told me to uninstall any apps I put on my phone and see what happens. So whats the use of over 100,000 apps if we cant even run a couple with out sucking the cap dry?
ashton4life said:
This is the problem with the Android phones and data plans that have caps. One app can suck up memory fast. It's so lame that we have to manipulate the phone so that we dont get ripped off especially when the culprit is the same apps that come with the phone. I shut off all syncing and updating plus I run Bloat Freeze and stop un-needed apps from running since I cant uninstall them...thx T-Mobile! I called T-Mobile on that also and they have no clue, they just told me to uninstall any apps I put on my phone and see what happens. So whats the use of over 100,000 apps if we cant even run a couple with out sucking the cap dry?
Click to expand...
Click to collapse
I have no mystery data use on my account. I have never had any kind of usage like this in the past year. I never shut off sync or updates.I run almost 100 apps and have never had this type of issue.
Try something like OSmonitor to see what is using network services....and don't blame Android . Guns don't kill people. People kill people....blah, blah
=(
Thanks for bringing to my attention the concern I should have ofr viewing my data usage more closely...
I checked my data usage and something startled me that added to a issue/concern I had earlier tonight. I did a factory reset on my G2x as I intended to exchange it tomorrow and when I booted it back my market app automatically started downloading all the apps I had installed (yes, I logged into my Google account in the setup screens)... I did a little research on the matter of turning this function off but it didn't turn up much of a solution. Is this really something that can't simply be toggled off?...
I don't want another 154MB download on my data connection (without my permission plus I would've opted to use my wifi to download such a payload) Though I will admit I did all this at work earlier. I thought I could disable it by doing another factory reset and then quickly kill the sync feature via the power widget after logging into my Google Account on start up. It seemed to work for a bit but when things at work picked up again I left my phone idle in my pocket and it started downloading the apps from the market eventually anyway!
I get the lesson that I shouldn't be doing that sort of **** while at work but this really shouldn't even be an issue to begin with. Especially with a carrier that throttles your connection after certain amounts of usage...
And perhaps for some clarification on my part, can someone explain to me real quick that if my T-Mobile account has Unlimited Web, what amount of MBs do they throttle your connection at?..
It depends on how recent you might have changed your web connect plan for the phone. If you have been an on going customer then it should be 5gb, me being a new tmobile convert its only 2gb. but while having problems with my original cell plan 2 cs agents have told me that I have the 5gb plan. Made no sense but not trying to push it lol.
That extra data you see is your phone backing itself up to the Google servers. You opted for that option during the setup. So.... yea.. not the phone's fault.
Sent from my LG-P999 using XDA App
Yes. I have auto sync on all the time, but reviewing the past couple days, those two were the two that uses massive data. I'm not a massive data user, but this had me concerned. I only have Facebook, gmail, twtter, and lotus notes sync..
Sent from my LG-P999 using XDA App
Just check T-Mobile again regarding the data usage. Weird activities again. It showed I started to use the date starting at 07:56 (I was sleeping!!) and on 9:40, 12:30 and 1:22, all have the same data usage.
Yahoo mail...
If you are using yahoo mail, you will see phantom data usage.
It effects iphone, WP7, and Android. Yahoo swears that it's the "other company's fault."
diablos991 said:
Yahoo mail...
If you are using yahoo mail, you will see phantom data usage.
It effects iphone, WP7, and Android. Yahoo swears that it's the "other company's fault."
Click to expand...
Click to collapse
I don't have other email setup other than Gmail and company's Lotus Notes traveler. But I do have yahoo messenger installed....
Be aware if you use regular mail (not gmail) as it can poll automatically every few hours. If some of the emails have pics or audio file (or presentation), it can eat a good amount of data without notice. I setup all regular emails to poll manually to avoid this problem (and you have more juice for battery).
Some weather app and news widget can poll data for update too.
mingkee said:
Be aware if you use regular mail (not gmail) as it can poll automatically every few hours. If some of the emails have pics or audio file (or presentation), it can eat a good amount of data without notice. I setup all regular emails to poll manually to avoid this problem (and you have more juice for battery).
Some weather app and news widget can poll data for update too.
Click to expand...
Click to collapse
I have my company's lotus notes limited to 2kb each email, so the chances of getting over 10mb is really small. Besides, I had the same setup since Vibrant and didn't see usage like this before.
ScooterG said:
I have no mystery data use on my account. I have never had any kind of usage like this in the past year. I never shut off sync or updates.I run almost 100 apps and have never had this type of issue.
Try something like OSmonitor to see what is using network services....and don't blame Android . Guns don't kill people. People kill people....blah, blah
Click to expand...
Click to collapse
Well good for you man. You're just a smart android user aren't you? Just because you mastered the Android OS doesn't mean everyone can. Leaving everything on as you do does pull small amounts of data and this is what he is talking about. Android is still a buggy OS and problems will happen for some. I myself have seen data used during the night when I'm not even using the phone. What Android should do is ask you everytime it decides to do something that requires a significant amount of data this way we know where the data is going. There's probably an app I bet. This should be built into Android just as it is in Windows so yes Android is at fault.
rukawa2k said:
I just noticed a weird thing. I just checked T-mobile for data usage and found out it used data at time periods I did't even use the phone (working hours). Anyone having the same issue?
Click to expand...
Click to collapse
I am having this exact problem! I have multiple phantom downloads of 80Mb, 145Mb etc. It's really pissing me off. I called Tmobile, but since my cell is the only number I have, I have to find a land line to call them from. They said they couldn't really help me while I was using my cellphone.
My email accounts are set to never sync. I use gmail and hotmail. I unchecked the "back up my data on google's server" when I set up my phone. I've always uncheck auto updates from the market. The only app that I have that auto syncs is tweetdeck and it's set to update every 30 minutes. On my Inc., it was set to update every 15. In 4 days, it says I've used over 1gig of data. I've never used that much in such a short time. With my Inc. I've had to try hard to go over 2gigs of data.
Anyhoo, I guess I'm off to a Tmobile store to use their phone to call back tech support.

[Q] Google sync wakelocks occurring often!

Hi guys,
I've searched for this problem all over, but can't find anything about it.
I have had this problem for some time now, and occurs again and again.
Gmail, Drive and sometimes calendar get stuck while syncing on my device. Doesn't matter if I'm on data or WiFi. With Google Drive it often happens after I've updated a Google Sheet. Even though I don't exit the document before it says that it is saved, it somehow keeps on syncing in the background. I just found out when I got home from work after a 20 min drive, and when I went into settings and Google, the wheel next to Drive was spinning. The phone had been awake all the way home. The only way to stop it temporarily is by disabling and enabling sync for that specific app or generally.
I have absolutely no clue, what could cause these situations. I have tried clearing data and cache for those apps, but it hasn't helped.
Anyone had this happen as well?
Cheers
cawith said:
Hi guys,
I've searched for this problem all over, but can't find anything about it.
I have had this problem for some time now, and occurs again and again.
Gmail, Drive and sometimes calendar get stuck while syncing on my device. Doesn't matter if I'm on data or WiFi. With Google Drive it often happens after I've updated a Google Sheet. Even though I don't exit the document before it says that it is saved, it somehow keeps on syncing in the background. I just found out when I got home from work after a 20 min drive, and when I went into settings and Google, the wheel next to Drive was spinning. The phone had been awake all the way home. The only way to stop it temporarily is by disabling and enabling sync for that specific app or generally.
I have absolutely no clue, what could cause these situations. I have tried clearing data and cache for those apps, but it hasn't helped.
Anyone had this happen as well?
Cheers
Click to expand...
Click to collapse
Have you tried removing your google accounts? Followed by clearing data for all the troubling apps, clearing data for google play services, and google system frameworks? I would suggest you do all those things, restart your phone, and add your google accounts back. You are not by any chance dropping data connections are you?
bestmvno.com said:
Have you tried removing your google accounts? Followed by clearing data for all the troubling apps, clearing data for google play services, and google system frameworks? I would suggest you do all those things, restart your phone, and add your google accounts back. You are not by any chance dropping data connections are you?
Click to expand...
Click to collapse
Haven't tried removing the google account, but tried the other things you suggested.
Yesterday I also cleared dalvik cache. Will see if that makes any difference before removing the google account.
I don't think that my phone has dropped the data connection at any time, at least it doesn't look like it. Why would that have an impact? Wouldn't it just continue syncing when the connection was reestablished?
cawith said:
Haven't tried removing the google account, but tried the other things you suggested.
Yesterday I also cleared dalvik cache. Will see if that makes any difference before removing the google account.
I don't think that my phone has dropped the data connection at any time, at least it doesn't look like it. Why would that have an impact? Wouldn't it just continue syncing when the connection was reestablished?
Click to expand...
Click to collapse
If you do drop data connection I BELIEVE the offending apps will keep trying to reconnect and resync thus holding wakelocks. You can check and see if you dropped data by looking at the battery stats built into the os. Where it says mobile network data, if you see red, it means you lost signal. I doubt this is your problem, but it is something that can sometimes cause a problem. I'm willing to bet clearing data for the offending apps AND removing your google account, restarting and adding back will fix the problem. Quite sometime ago, back in the gingerbread days, I used to have a similar problem. With gmail, sometimes I would try and send a message, and it would just get "stuck" and never send and drain the battery, where in hours it would go from full charge to 0. This is why I believe you may have some bad files and they just won't sync on the phone and or they are creating a conflict somehow with what's on google's servers
bestmvno.com said:
If you do drop data connection I BELIEVE the offending apps will keep trying to reconnect and resync thus holding wakelocks. You can check and see if you dropped data by looking at the battery stats built into the os. Where it says mobile network data, if you see red, it means you lost signal. I doubt this is your problem, but it is something that can sometimes cause a problem. I'm willing to bet clearing data for the offending apps AND removing your google account, restarting and adding back will fix the problem. Quite sometime ago, back in the gingerbread days, I used to have a similar problem. With gmail, sometimes I would try and send a message, and it would just get "stuck" and never send and drain the battery, where in hours it would go from full charge to 0. This is why I believe you may have some bad files and they just won't sync on the phone and or they are creating a conflict somehow with what's on google's servers
Click to expand...
Click to collapse
In that case, I'm sure that my connection wasn't dropped. Well at least not for more than a second, because the last time the wake lock occurred, I was actively using my phone to browse the web after the wake lock started but before I realized it was there...
I will let you know, if this keeps it from happening :fingers-crossed:
bestmvno.com said:
Have you tried removing your google accounts? Followed by clearing data for all the troubling apps, clearing data for google play services, and google system frameworks? I would suggest you do all those things, restart your phone, and add your google accounts back. You are not by any chance dropping data connections are you?
Click to expand...
Click to collapse
Clearing dalvik cache didn't help. Gmail just tried syncing for almost 2 hours with no success.
How will removing the Google account and clearing data for Google Play Services and Google System Frameworks influence my phone? Will it reset my home screen or do anything else?
cawith said:
Clearing dalvik cache didn't help. Gmail just tried syncing for almost 2 hours with no success.
How will removing the Google account and clearing data for Google Play Services and Google System Frameworks influence my phone? Will it reset my home screen or do anything else?
Click to expand...
Click to collapse
Also clear data for gmail and all the google apps you are having issue with.
Google play services and Google system frameworks also contain some information about your account, and you want to completely wipe any remnants of your account from your system, so that's why I say remove your google account and also delete data for these apps. Your homescreen, widgets etc will not be touched. Your apps will all still be there.
bestmvno.com said:
Also clear data for gmail and all the google apps you are having issue with.
Google play services and Google system frameworks also contain some information about your account, and you want to completely wipe any remnants of your account from your system, so that's why I say remove your google account and also delete data for these apps. Your homescreen, widgets etc will not be touched. Your apps will all still be there.
Click to expand...
Click to collapse
Okay, thanks. I hope it works :good:

Why is Google stalking me?

Since upgrading to lollipop I'd noticed a couple of small niggles with me Galaxy S5. As I've not had to rebuild my phone since purchasing it, I decided a factory reset wouldn't do any harm. Since resetting, Google play services keeps waking my GPS and searching for my location, this happens every few minutes unless I turn the GPS off. I've got all the usual Google stalking features turned off (Google now, location history, location reporting) but I've still got the same issue. I've even reset again and unticked the box to restore my user data... But still Google want to know where I am.
Any ideas how to resolve this one? It's a pain if I have to keep turning my GPS off when I'm not using it, especially when I had no issue prior to factory resetting.
clattewell said:
Since upgrading to lollipop I'd noticed a couple of small niggles with me Galaxy S5. As I've not had to rebuild my phone since purchasing it, I decided a factory reset wouldn't do any harm. Since resetting, Google play services keeps waking my GPS and searching for my location, this happens every few minutes unless I turn the GPS off. I've got all the usual Google stalking features turned off (Google now, location history, location reporting) but I've still got the same issue. I've even reset again and unticked the box to restore my user data... But still Google want to know where I am.
Any ideas how to resolve this one? It's a pain if I have to keep turning my GPS off when I'm not using it, especially when I had no issue prior to factory resetting.
Click to expand...
Click to collapse
It's more likely one or several of the myriad of apps/services on your phone. Do you have a weather app on your phone? Well, how's it going to know how the weather is, if it doesn't know where you are? Facebook by default wants to know where you are so when you post or send a message, it tells everybody where you are. Even apps like music streamers want to know where you are so they can tell you where you were when you heard something. Lots of apps that you wouldn't expect to use GPS in fact do. The vast majority of this data collection is completely innocuous and harmless, but you always have the option to disallow it. Or not use the app(s) as well; remember, it was you that granted the app GPS permissions when you installed it.
Planterz said:
It's more likely one or several of the myriad of apps/services on your phone. Do you have a weather app on your phone? Well, how's it going to know how the weather is, if it doesn't know where you are? Facebook by default wants to know where you are so when you post or send a message, it tells everybody where you are. Even apps like music streamers want to know where you are so they can tell you where you were when you heard something. Lots of apps that you wouldn't expect to use GPS in fact do. The vast majority of this data collection is completely innocuous and harmless, but you always have the option to disallow it. Or not use the app(s) as well; remember, it was you that granted the app GPS permissions when you installed it.
Click to expand...
Click to collapse
Thanks for your suggestion, I don't think it is another app though. Prior to resetting my phone the 2nd and 3rd time I uninstalled any suspect apps one by one to see which one was the culprit. In the end I just went through the entire apps list and uninstalled/disabled everything I could, it made the phone really unstable and practically unusable but still didn't stop Google Play Services using my GPS every few minutes.
Any other ideas?
clattewell said:
Thanks for your suggestion, I don't think it is another app though. Prior to resetting my phone the 2nd and 3rd time I uninstalled any suspect apps one by one to see which one was the culprit. In the end I just went through the entire apps list and uninstalled/disabled everything I could, it made the phone really unstable and practically unusable but still didn't stop Google Play Services using my GPS every few minutes.
Any other ideas?
Click to expand...
Click to collapse
Try this:
http://androidforums.com/threads/is-there-an-app-to-track-which-app-uses-gps.732746/
how about "Android Device Manager " .. is that disabled?
There are a lot of guides about how to fix this. It isn't always the same service that is an issue...but you can try and disable some of the ones that are known to be problematic. For example see post #3 in this thread: http://forum.xda-developers.com/showthread.php?t=2785128
Sent from my Nexus 5 using XDA Premium 4 mobile app

Rerolling to Android 6 cause lost data ?

Hi guys,
Due to the VR spinning problem I'm thinking to rerolling to Marshsmallow.
However my phone has tons of authentication things on it, especially for work, and it would be a pain in the neck to relogin everything.
Will rerolling to Android 6 cause lose of data or it only change the firmware?
Thanks.
katpaw said:
Hi guys,
Due to the VR spinning problem I'm thinking to rerolling to Marshsmallow.
However my phone has tons of authentication things on it, especially for work, and it would be a pain in the neck to relogin everything.
Will rerolling to Android 6 cause lose of data or it only change the firmware?
Thanks.
Click to expand...
Click to collapse
It will wipe your data if I remember correctly.
Although I think the EMUI backup app should successfully restore the app data for those apps. It restores my RSA 2FA token without any issues.

is your nokia 6 slow too??

Hi, I have a nokia 6 TA-1025 (first version) with android 8.1 and almost always it is so slow, so laggy, many often when wifi is enabled or when wifi loses signal or when bluetooth is active, when I want to make a call, the phone app takes too long starting or opening an app takes too long too (whatsapp), I have not so much apps, I have "lite versions" of the apps (facebook, fb messenger, skype) some other bank apps. The camera app also takes too long opening (any app that uses the camera takes too long opening it), I have a lot of free space, no sd card, only one sim, and so on... as I said, it is too slow almost always (most when it is charging). I had a moto g4plus and I had never issues with it.
Whan can you suggest me? a factory reset? buy a new phone
Thanks
Are you sure that that phone is legit?
Mine is pretty responsive all the time. Also, my battery lasts pretty long, sometimes 2 days but mostly 1,5.
I suggest you to look into the battery settings and check out the background blacklist. I have observed that sometimes some apps are removing themselves from that list.
Android shows which apps are draining the battery in the accu settings too, so be sure to check that out and maybe remove misbehaving apps.
Edit:
If you upgraded to Oreo without wiping data, this COULD be the reason too. In this case, you should backup your data and wipe cache + do a factory reset. Although I cannot tell for sure that is is the reason.
You can also try wiping the cache from recovery without doing a factory reset. This will not erase any userdata.
RAcilo said:
Are you sure that that phone is legit?
Click to expand...
Click to collapse
Sure it is, I bought it at walmart with warranty... a common buy
ZeroPointMax said:
Edit:
If you upgraded to Oreo without wiping data, this COULD be the reason too. In this case, you should backup your data and wipe cache + do a factory reset. Although I cannot tell for sure that is is the reason.
You can also try wiping the cache from recovery without doing a factory reset. This will not erase any userdata.
Click to expand...
Click to collapse
I updated to 8 without wiping, I will try the cache wiping first, if it does not work, I will try the factory reset
I did a cache partition wipe and it looks like it solved the problem, I will keep testing, thanks
if you have rooted your cell then use swap torpedo module for magisk
you will feel the difference.
sargodian2 said:
if you have rooted your cell then use swap torpedo module for magisk
you will feel the difference.
Click to expand...
Click to collapse
I'm afraid to brick it, do you have a good tutorial for rooting it?
No. My device TA-1021 is not slow, but when i talking in Skype call, the app becomes laggy.
My TA-1025 slows down most noticeably when it auto launches Android Auto on Bluetooth connection in stand-alone mode. Especially when switching to maps. The only way to make it more responsive is to clear all running apps before launching AA. It is quite frustrating.
Sent from my MI 8 using Tapatalk
I have the TA-1025 variant and it's not slow at all nor do I have connectivity issues. In fact, I'm rather impressed with this device, given it's price-point.
I have noticed that every time I install an android update, the system slows down, I have to wipe cache from bootloader and then it becomes fluid again.

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