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Email sync/slowness issue

Email sync/slowness issue
I have my Captivate to automatically retieve emails every 15 mins but it does not, I have to go into email account and select refresh.
Also it is very slow when retieving/deleting email.
is anyone else having any issues?

Im definitely having the same issue. My email will also sometimes tel
l me i have email when i don't. Its a little aggravating.
Sent from my SAMSUNG-SGH-I897 using XDA App

Try a factory reset. It was taking SO long to push some emails from an account that is relatively empty so I just had about enough of that and decided to do a reset and everything is peachy. Instantly the emails started to load up into the inbox and 5 seconds later it was done.. Amazing!

heygrl said:
Try a factory reset. It was taking SO long to push some emails from an account that is relatively empty so I just had about enough of that and decided to do a reset and everything is peachy. Instantly the emails started to load up into the inbox and 5 seconds later it was done.. Amazing!
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I have the same problem. Any other than a factory reset? because reinstalling everyting and reconfigure all my phone that's a bummer.

floppy__ said:
I have the same problem. Any other than a factory reset? because reinstalling everyting and reconfigure all my phone that's a bummer.
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I agree. Got a weeks worth of time invested in getting this thing set up and programs installed (and paid for).

Mine too doesnt do anything until I go into the mail program. It wont even save my changes I make in the email settings. I set mine to automatic, so they arrive as soon as i get an email, but it keeps going back to the 15 and 30 minute settings. This is my only issue with the phone.
Can someone who has done a hard reset try saving their settings to automatic, go into task killer , kill the email program and go back into email and see if it saved??

Instead of using the "email" program I use the "gmail" built in program and I get instant emails. But then again, I use gmail.

Same here. I use gmail for my personal account but for work I use the regular mail app on the phone. I also set up gmail on that app as well. The actual gmail app works great but my gmail account in the regular mail app doesn't--it will tell me I have gmail mail a couple hours after I have already looked at it in the gmail app and marked as read. Same thing with the work mail, things show up much later then they should.
Haven't found a way to fix it yet.

Are you guys using a task killer? If so and the email program is not ignored, the task killer will close the email app...which at that point is running services to retrieve your email.

In the same boat. I have both GMail and the Email program. Gmail is of course instant, however the built in email is horrible (at least with Exchange). I'm not killing it with taskkiller, and I've deleted and reset it up multiple times. I installed Touchdown and gave it a try, however it really didn't seem to make a huge difference. Unfortunately I think it's something we are going to have to endure until 2.2, which supposedly has Active Synch improvements.

I don't have experience with Exchange but really, a reset will speed up a lot of the loading screen "lag". That's the only thing that will.

heygrl said:
I don't have experience with Exchange but really, a reset will speed up a lot of the loading screen "lag". That's the only thing that will.
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Click to collapse
And after the reset do you use a restore of titanium backup or do you have to do all resinstall manually and re-configure everything (like home screeens and apps)

The issue isn't so much loading screen lag, it's a long period of waiting to do anything (open, reply, delete) when navigation in the program. I'm assuming (more like guessing) that other phones simply make everything appear to happen instantly, and then perform the tasks in the background unlike on Android where everything is done real time.
For instance on my Blackberry and iPhone when I selected 5 emails and chose delete, all 5 would disappear and I could continue working. In Email I select the 5 messages, the program says Messages Deleted then I watch for 5 to 10 seconds as the messages are deleted one at a time, preventing any meaningful use of the program until the process completes. I've checked the Exchange logs, no errors or anything out of the ordinary. It works, just very slowly.

I had the same problem, but K9 instead. After a _lot_ of testing, gnashing of teeth, and pulling of hair, I think I've found the cause.
Email and K9 both appear to store stuff in the /data dir. This is the exact same location that others online have found to be drag-ass slow and the general cause for black screens and/or lag in general. Which pretty much describes exactly what was happening to me with Email and K9. Search here or at MoDaCo for more info on the lag issue.
The solution is to either hope Samsung can somehow fix the speed of the internal SD card or store data elsewhere. I'd be amazed if Samsung ever fixes the speed issue. And storing data elsewhere isn't an option build into either application. K9 might eventually have that feature added, but I doubt Email ever will. There's a potential fix shown at MoDaCo, but it involves rooting, updating the kernel, and partitioning an external SD card. Nothing difficult, but not for everybody.
Touchdown has an option to store data on the external SD card, so it shouldn't suffer the same problem. I haven't played with it yet to see if it does or not.
As for why Gmail seems to work ok, that's a little trickier. It stores under the same path as the others, but it appears to work in an asynchronus mode, relying more on what you have on the server and only checking the local copy if it can't hit the network. At least that's the best explanation I can come up with for why it seems to work much better than Email or K9.

I was using the Nexus One 2.2, with 2 different Exchange syncs and gmail... NO Problem at all.
Different story with the Captivate... Not rooted, with ATT bloat... hardly any other apps loaded, tried both popular loaders. The email is all most unbearable (and unacceptable), reminds me of the iPhone 3g, if not worse.
Hopefully we'll see a straight 2.2 build soon, or I'm really considering returning the phone (already sold my N1 for a chunk of change).. I have 27 days remaining for a return.
Stock 2.2 is the only way to go.

I'd love a stock 2.2 build! But... unless we get lucky with a major change in the driver for the internal (non-sd) filesystem, I don't think it's going to help with the e-mail issue (or the general lag/blackscreen issue) at all.

It's definately not the at&t bloat, I have mine rooted and all of the at&t apps removed. I definately think the data parition fx is the best route to persue.
Sent from my SAMSUNG-SGH-I897 using XDA App

You haven't tried a reset? The Email app syncs my GMail account quickly for me, however before I did a reset it was loading in my emails one at a time and was noticeably poor.

Push email is really bad on the HTC One X

Almost every message I get with the built in email app using Microsoft ActiveSync with my office Exchange server comes 5-10 minutes after the message's time-stamp. Coming from the iPhone 4S & Galaxy Nexus where every message was delivered within seconds, this is becoming a major concern. The GMail app is better (though not perfect) as messages usually arrive within a minute. I tried playing with the settings in the Email app and made sure that push was activated for both peak and off peak hours but the issues remains. Does anyone else have these issues and if so, is there any way to fix it? Thanks in advance.

NextNexus said:
Almost every message I get with the built in email app using Microsoft ActiveSync with my office Exchange server comes 5-10 minutes after the message's time-stamp. Coming from the iPhone 4S & Galaxy Nexus where every message was delivered within seconds, this is becoming a major concern. The GMail app is better (though not perfect) as messages usually arrive within a minute. I tried playing with the settings in the Email app and made sure that push was activated for both peak and off peak hours but the issues remains. Does anyone else have these issues and if so, is there any way to fix it? Thanks in advance.
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I've struggled to fix this as well. The only advice i've gotten was to try a 3rd party app. I still have my e-mail setup on my old iPhone and my iPad, both get the e-mails pushed within a second of each other. My HOX can vary between 5-45 mins before it gets delivered. I have several exchange e-mails, all of them exhibit the same thing. I have a similar experience on my HP tablet that is running CM9. Judging by the number of threads that have complained about this, it seems that iOS simply handles Activesync better than Android. I'm still enjoying everything else about the HOX.

ergela said:
I've struggled to fix this as well. The only advice i've gotten was to try a 3rd party app. I still have my e-mail setup on my old iPhone and my iPad, both get the e-mails pushed within a second of each other. My HOX can vary between 5-45 mins before it gets delivered. I have several exchange e-mails, all of them exhibit the same thing. I have a similar experience on my HP tablet that is running CM9. Judging by the number of threads that have complained about this, it seems that iOS simply handles Activesync better than Android. I'm still enjoying everything else about the HOX.
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Can't be an Android thing being as my Galaxy Nexus was just as good as, if not better than, my iPhone.

NextNexus said:
Can't be an Android thing being as my Galaxy Nexus was just as good as, if not better than, my iPhone.
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I really hope so, hopefully a fix can be found soon.

there is nothing to fix, it's a feature called SmartSync.
Go to Email setting, sync schedule change it Push, default is SmartSync.
More frequent you open email app, the more frequent the sync.

Check your sync settings. HTC uses a couple different things with Sync to improve battery life. One of them is peak hours. It'll push during "peak hours" and then switch to every 2 hours outside of them. They also have a smart-sync setting that I believe will sync more frequently in relation to how often you open and close the actual Mail app.
Check those settings first.

Thanks, i double checked everything and both peak and off peak are both set to Push. The phone isn't throwing any errors nor is exchange management console. I'll see how it performs today and give an update. So far this morning it has been pushing pretty consistently.

As I said in my OP, both peak and off-peak are set to push and NOT smartsync. That's not the issue.

I've gotten it to recieve @ about 5 minutes but that's as good as it gets for now...
side note I've gotten some really good LTE numbers in ATL... 42mbps

Go and get Touchdown in the market.
Problem solved.

I had to disable the Gmail app completely for my Gmail account to work with Microsoft exchange through the email app.
It was giving me errors with my syncing but I had to use google due to the play store etc.
Sent from my HTC One X using Tapatalk 2

Yeah I'm having problems with my gmail account as well. When I check to see if its synced it shows a red circle and apparently the sync isn't working so it's not just about push email its the syncing to google account. Not sure what the problem is. Im thinking it has something to do with the WiFi connection. It might break and its causing interruption in the sync
Sent from my HTC One X using XDA

I'm going to try leaving it on LTE for a little while...I have a feeling it might be an issue with the Wifi connection when the screen is off.

I'm experiencing a delay, as well. It's almost like Smartsync is still on even when it's off. My delays have been in the realm of a minute in most cases, but it's frustrating to hear new e-mails come in on my iPad and other phones and have this one get them last. It's such a great phone and this is such an important feature.

Quick update...If you go to your advanced wifi settings there is an option for Best Wifi Performance that is off by default. Since I enabled that, my push notifications seem to be coming in more quickly. I need to give it some more time to know for sure but so far so good!

karan1203 said:
Yeah I'm having problems with my gmail account as well. When I check to see if its synced it shows a red circle and apparently the sync isn't working so it's not just about push email its the syncing to google account. Not sure what the problem is. Im thinking it has something to do with the WiFi connection. It might break and its causing interruption in the sync
Sent from my HTC One X using XDA
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This is what I did. So far, it's working 100%.
Please know, this will only work if you DON'T use the Gmail app.
1. Factory wiped the phone. Once started up, do not add your Google account yet.
2. Go into Settings and Apps and disable all your bloatware while you're here and make sure you disable the Gmail app. When you get out of it, it'll reload Sense. After this, go ahead and reboot your phone to be safe.
3. Now go ahead and go to Settings and Accounts and add your Google account. With Gmail disabled, it will not sync your email. Your choice if you want to sync Contacts.
4. Next, setup your Gmail via Microsoft Exchange via server method. Email and Username is your full email address. Leave Domain blank. The server address is m.google.com
5. When finished, set it up Push Email and not Smart Sync. If you did not sync your Contacts via Google, you can do it here also. Same with Calendar and Tasks.
Done!
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With this method, I haven't had any issues...YET

NextNexus said:
Quick update...If you go to your advanced wifi settings there is an option for Best Wifi Performance that is off by default. Since I enabled that, my push notifications seem to be coming in more quickly. I need to give it some more time to know for sure but so far so good!
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Click to collapse
I think you might actually be onto something. So far, I have been getting e-mails pretty consistently after modifying this setting. It will be interesting to see how much it impacts battery life.

Anyone try K-9 Mail? I've been using that for a long time through several Android devices, push mail always works perfectly.

BoostedSR20 said:
Anyone try K-9 Mail? I've been using that for a long time through several Android devices, push mail always works perfectly.
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Click to collapse
K-9 is not working for me, but Gmail is. haven't tried changing anything yet, just hopped on to see.
Really need some reliable push email. Might ditch K-9 and see if the native client works, but k-9 worked so great on the SGS2, I went to it straight away.

I'm also having push problems using the native gmail app. I posted in the other thread so won't repeat here but just wanted to check in in case somebody from HTC or att is reading these threads.
Sent from my HTC One X using XDA

Warning for Go SMS users: Check your data usage!

Background: I've been using go sms for about 2 years now (free version) on my Note 2 and now the Note 4. Used it over the stock sms app for the group text capability. I'm on AT&T's shared data program of 20GB with my family members under my account. I use the majority of the data for the group, but we use about 10GB per month on average. I always hop onto wifi at home and so does everyone else. While I'm on data, I mostly surf the internet, check emails, facebook, and watch youtube videos.
Issue: Being in the Army, I was out in the field for training for a little over 2 weeks. During this time, I used more data than usual. At the end of the exercise, I noticed that I used up 13GB of data on my own, which was odd since I didn't really use THAT much data. I watched youtube videos, listen to pandora, and browse the web on my freetime so I figured it might have added up.
Last night at 1:34AM, I get a message from AT&T saying that I'm at 90% of my 20GB data. Then after a heavy night of drinking at my friend's house, I passed out. While I was asleep, the phone went off a couple of times. I figured it was just my ex-girlfriends drunk texting me, so I ignored them.... haha
As I finally got up and checked my phone, AT&T was blowing my phone up about overage data usage. It warned me at 5:45AM that I used up 100% of my 20GB. Then starting at 7:14AM, I received multiple messages saying that I used up 100% of 1GB and that I was charged $15. This happened 4 times! I immediately checked my at&t usage and I was almost about to pass 5GB of overage data ($75 extra charge!).
I went to my phone's data usage and behold... GoSMS used 10.60GB of data (calculated from my phone so probably more on the AT&T side)! I thought it was continuing to use my data, so I deleted it right away and took a screenshot. Now that I think about it, I wish I would have taking the screenshot before I deleted go sms pro, since now it says "removed apps and users," not "go sms pro." I am not lying here and I can tell you that I saw go sms pro before I deleted it of having used 10.60GB of data. I check other family member's data usage and they used about 1.5GB each (3 people) so they did not cause this spike of data.
Conclusion: I am not sure why go sms pro has been using up all that data. The ads? I know that there was an update recently and maybe there was a bug that they weren't unaware of. I didn't send a crazy amount of pictures or anything so I shouldn't have used that much data. You can clearly see how much of data was used for other things like web browsing and youtube in the screenshot above. I posted this on reddit and other android forums to get the word out. It appears that another user experienced a similar issue.
I am continuing to rack up overage data as I use it for work and my family members use it as well (as of now 7GB of overage, which equates to $105). I left a message on Go SMS Pro's facebook. Also emailed them as well.
All I ask from Go SMS Pro is to pay for the overage data cost that resulted from their app. I was asleep, the phone not being used, and it used up over 6GB of data! Has anyone encountered this issue before?

Hi there,
Can you tell me how SMS sending can decrease your data plan ?
Or maybe you're just hit by a crapware using your default SMS app...
How about your battery life ?
Concerning me, i'm using xprivacy (xposed module) in order to let go SMS using network only to send or receive mms (via my operator [email protected])

Go sms is banned on the site due to security issues. It is well known that all go apps call home and upload info to a server in China.

Why is Google stalking me?

Since upgrading to lollipop I'd noticed a couple of small niggles with me Galaxy S5. As I've not had to rebuild my phone since purchasing it, I decided a factory reset wouldn't do any harm. Since resetting, Google play services keeps waking my GPS and searching for my location, this happens every few minutes unless I turn the GPS off. I've got all the usual Google stalking features turned off (Google now, location history, location reporting) but I've still got the same issue. I've even reset again and unticked the box to restore my user data... But still Google want to know where I am.
Any ideas how to resolve this one? It's a pain if I have to keep turning my GPS off when I'm not using it, especially when I had no issue prior to factory resetting.

clattewell said:
Since upgrading to lollipop I'd noticed a couple of small niggles with me Galaxy S5. As I've not had to rebuild my phone since purchasing it, I decided a factory reset wouldn't do any harm. Since resetting, Google play services keeps waking my GPS and searching for my location, this happens every few minutes unless I turn the GPS off. I've got all the usual Google stalking features turned off (Google now, location history, location reporting) but I've still got the same issue. I've even reset again and unticked the box to restore my user data... But still Google want to know where I am.
Any ideas how to resolve this one? It's a pain if I have to keep turning my GPS off when I'm not using it, especially when I had no issue prior to factory resetting.
Click to expand...
Click to collapse
It's more likely one or several of the myriad of apps/services on your phone. Do you have a weather app on your phone? Well, how's it going to know how the weather is, if it doesn't know where you are? Facebook by default wants to know where you are so when you post or send a message, it tells everybody where you are. Even apps like music streamers want to know where you are so they can tell you where you were when you heard something. Lots of apps that you wouldn't expect to use GPS in fact do. The vast majority of this data collection is completely innocuous and harmless, but you always have the option to disallow it. Or not use the app(s) as well; remember, it was you that granted the app GPS permissions when you installed it.

Planterz said:
It's more likely one or several of the myriad of apps/services on your phone. Do you have a weather app on your phone? Well, how's it going to know how the weather is, if it doesn't know where you are? Facebook by default wants to know where you are so when you post or send a message, it tells everybody where you are. Even apps like music streamers want to know where you are so they can tell you where you were when you heard something. Lots of apps that you wouldn't expect to use GPS in fact do. The vast majority of this data collection is completely innocuous and harmless, but you always have the option to disallow it. Or not use the app(s) as well; remember, it was you that granted the app GPS permissions when you installed it.
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Click to collapse
Thanks for your suggestion, I don't think it is another app though. Prior to resetting my phone the 2nd and 3rd time I uninstalled any suspect apps one by one to see which one was the culprit. In the end I just went through the entire apps list and uninstalled/disabled everything I could, it made the phone really unstable and practically unusable but still didn't stop Google Play Services using my GPS every few minutes.
Any other ideas?

clattewell said:
Thanks for your suggestion, I don't think it is another app though. Prior to resetting my phone the 2nd and 3rd time I uninstalled any suspect apps one by one to see which one was the culprit. In the end I just went through the entire apps list and uninstalled/disabled everything I could, it made the phone really unstable and practically unusable but still didn't stop Google Play Services using my GPS every few minutes.
Any other ideas?
Click to expand...
Click to collapse
Try this:
http://androidforums.com/threads/is-there-an-app-to-track-which-app-uses-gps.732746/

how about "Android Device Manager " .. is that disabled?

There are a lot of guides about how to fix this. It isn't always the same service that is an issue...but you can try and disable some of the ones that are known to be problematic. For example see post #3 in this thread: http://forum.xda-developers.com/showthread.php?t=2785128
Sent from my Nexus 5 using XDA Premium 4 mobile app

Detailed data use for "Removed Apps"

The short version of this story is that today I logged into my Sprint account to discover I have somehow gone over my data use, exceeding my family share plan of 40gb by almost 5gb. Shocked (apparently on a brand new account, Sprints data use notifications don't work properly...?!?), I determined it was my phone (of the four lines) that used a ridiculously high amount of data (37GB). I'm a long time Android user, but I've never bothered using the Android data management alerts because I trust the carriers more than Android (I occasionally do a full wipe, so...).
Here's the frustrating part - apparently in the course of about 2 days, some app used 30gb~ of data as "background data". Unfortunately - it's listed as "Removed Apps" data - meaning I've removed the app. I probably uninstalled five or six applications in the past few days, so I have no idea which one was the culprit. I tried reinstalling most of the apps I uninstalled, but I suspect Android won't suddenly remember which app used that data.
Does anyone know of a way to see detailed app usage data after the app has been uninstalled? NOTHING I installed should have used 30gb of data in a year, much less in two days, so I'd really like to know what did it so I can avoid that app developer like the plague (and notify them that their app is beyond broken).