Moto G (3rd gen) problems - Moto G 2015 Q&A, Help & Troubleshooting

So this is the story...My friend bought a Moto G 3rd gen from America with warranty (she can turn it back if she wants).First it was going all great but after some months of using it she started having problems.I'm reminding you she has not rooted or unlocked bootloader or anything else (little bit noob about this things) anyway her phone slowed down in a way she couldn't do anything and she couldn't even charge the phone at 100%! It always charge about 80-90% no matter How long you leave it charging..She told me the problem so the first thing as she doesn't want root and other stuffs,I factory reset it as anybody in the world would think that it will solve most of the problems,as it did but only for a week or less(it still wouldn't charge to 100%).Now after a month it started having no sound problems!Sha hasn't dropped her phone but the next morning the speakers didnt work!
Please tell me a solution: should she turn back her phone because she has a warranty?
I'm trying to help her because she always give me her homeworks or she helps me in exams lol
Thanks in advance and sorry for my bad english!

Turn it in. A factory reset didn't help and it's still under warranty.
Sent from my SM-T530NU using XDA-Developers mobile app

Tel864 said:
Turn it in. A factory reset didn't help and it's still under warranty.
Click to expand...
Click to collapse
I'm more worried for the sound problem,is there a way to check if it's my problem (I broke it) or its the phone?And if it's mine,will they take the phone or will they say no?Thanks

If you haven't stuck anything in the speaker hole and there is no physical damage then you didn't cause it. Do another factory reset for the sound problem, make sure the charger and cord are ok by trying another charger and if it's still broken send it back.
Sent from my SM-T530NU using XDA-Developers mobile app

Related

SOLVED!!! [Q] Help! Nexus S won't turn on!!! :(

Hi everyone.
Last night I went to bed and as usual I check my Nexus S battery.
It indicated me very low battery, and turn it off.
So far, no problem, i thought, well there isn't enough battery to turn on the phone. I connected the cellphone to the wall charger and went to sleep.
Today i woke up and try it to turn it on, the screens just flashes and nothing happens.... Removed battery, try it again, the same.
Try 100 times that, and there was one time a Warning of Bootloader came up. Don't know what i did different thought, but now i can't get the same result.
Actually now the screen doesn't even flashes when i press the power button.
The battery seems to be charged, i tested with a LED. My wall charger is also working cause it's able to charge my old phone.
And now to get things even worse, as i bought it in asia, i don't have warranty, and the gran finale, Nexus S is not been sold in Brazil due to some regulatory issues, so Samsung said it they can't help me with an imported product.
The Cellphone is brand new, doesn't have not even ONE month of use.
It's not rotted, and it was in the latest android firm.
Does anyone have any idea what can i do????
The phone doesn't respond to anything .
Tnks a lot in advance.
PROBLEM SOLVED!!! SEE THE LAST THREAD. BR!
rafaelqds said:
Hi everyone.
Last night I went to bed and as usual I check my Nexus S battery.
It indicated me very low battery, and turn it off.
So far, no problem, i thought, well there isn't enough battery to turn on the phone. I connected the cellphone to the wall charger and went to sleep.
Today i woke up and try it to turn it on, the screens just flashes and nothing happens.... Removed battery, try it again, the same.
Try 100 times that, and there was one time a Warning of Bootloader came up. Don't know what i did different thought, but now i can't get the same result.
Actually now the screen doesn't even flashes when i press the power button.
The battery seems to be charged, i tested with a LED. My wall charger is also working cause it's able to charge my old phone.
And now to get things even worse, as i bought it in asia, i don't have warranty, and the gran finale, Nexus S is not been sold in Brazil due to some regulatory issues, so Samsung said it they can't help me with an imported product.
The Cellphone is brand new, doesn't have not even ONE month of use.
It's not rotted, and it was in the latest android firm.
Does anyone have any idea what can i do????
The phone doesn't respond to anything .
Tnks a lot in advance.
Click to expand...
Click to collapse
Is it showing full bars when you connect the charger and press the volume button?
dude, i think there is something wrong with our country. take a look at this thread: http://forum.xda-developers.com/showthread.php?t=1111761
i think you tried everything possible, can't see what else you could do. Looks like a hardware issue..
if i were you, i'd claim for warranty, even if you bought in hk, it has warranty, of course you will lose shipping cost, but, it's better than lose the phone! =o]
good luck!
GchildT: Nothing happens when i connect the charger to the cellphone.
Already tried the hard reset (volumn up + power button) nothing happens
thiagodark: Tell me about it, i read this thread ealier this morning, actually i send it a private message asking him if he solve his problem... samsung is really disappoint me.
The thing i found most said is that the phone is bran new! Not a month year old.
And i didn't do anything, not even rotted, dropped, anything!
PROBLEM SOOOOOOOOOOOLVED!!!
The problem was that there was a little tiny piece of plastic dirt in the usb male plug in the phone! And that piece was able to make a faulty contact with the charger, the phone battery was dead as hell.
Can you believe that?????
I almost sent my phone across the world in order to use the warranty.
Now I'm back with my cellphone up , happy as hell!
Tnks a lot, and remenber to always clean everything before use more drastic measures.
BR
rafaelqds said:
PROBLEM SOOOOOOOOOOOLVED!!!
The problem was that there was a little tiny piece of plastic dirt in the usb male plug in the phone! And that piece was able to make a faulty contact with the charger, the phone battery was dead as hell.
Can you believe that?????
I almost sent my phone across the world in order to use the warranty.
Now I'm back with my cellphone up , happy as hell!
Tnks a lot, and remenber to always clean everything before use more drastic measures.
BR
Click to expand...
Click to collapse
Wow... good for you man. Its rooted btw
Sent from my Nexus S 4G using XDA App
rafaelqds said:
PROBLEM SOOOOOOOOOOOLVED!!!
The problem was that there was a little tiny piece of plastic dirt in the usb male plug in the phone! And that piece was able to make a faulty contact with the charger, the phone battery was dead as hell.
Can you believe that?????
I almost sent my phone across the world in order to use the warranty.
Now I'm back with my cellphone up , happy as hell!
Tnks a lot, and remenber to always clean everything before use more drastic measures.
BR
Click to expand...
Click to collapse
Wow.... really good news, i always clean contacts before everything, my old desire hd was going in car mode, just because a short in this piece, and when i cleaned with isopropyl alcohol it was magically solved.
Well, nice to know that your issue was solved...
Sent from my Nexus S using XDA App

[Q] broken xoom

i have a rooted unlocked wi-fi xoom
i unlocked it about 4 months ago and it worked flawlessly for 4 more months
two weeks ago the xoom suddenly shut off and dindn't woke up isent it to motorola service center in israel and they said:"you unloked the xoom and you installed a app that locked the board so you can pay(700$!!!) or wait a month and we install a new firmware that wil fix the problem for free." my question is how software can fix a broken board ?, idid everything iknow and the device still didn't power, and how they know i have unlocked xoom (the board is broken),and the finally question what should i do now?
and sorry for my bad english.
roytev said:
i have a rooted unlocked wi-fi xoom
i unlocked it about 4 months ago and it worked flawlessly for 4 more months
two weeks ago the xoom suddenly shut off and dindn't woke up isent it to motorola service center in israel and they said:"you unloked the xoom and you installed a app that locked the board so you can pay(700$!!!) or wait a month and we install a new firmware that wil fix the problem for free." my question is how software can fix a broken board ?, idid everything iknow and the device still didn't power, and how they know i have unlocked xoom (the board is broken),and the finally question what should i do now?
and sorry for my bad english.
Click to expand...
Click to collapse
First of all, it sounds as if your board isn't broken, if they say there is a software fix. Could it have run out of battery at a critical point when you were doing something, like flashing a ROM, or something else?
What were you doing or what had you done before it wouldn't wake up?
There's a Motorola Factory Cable that you can buy (or make if you are really enterprising) that can bring the Xoom back from a bricked state (at least most bricked states). Maybe that's what they're planning to use.
Here is the link to the Motorola Factory cable:
http://shop.teamblackhat.info/Factory-style-programming-cable-for-Motorola-FactCable.htm
Good luck!
okantomi said:
First of all, it sounds as if your board isn't broken, if they say there is a software fix. Could it have run out of battery at a critical point when you were doing something, like flashing a ROM, or something else?
What were you doing or what had you done before it wouldn't wake up?
There's a Motorola Factory Cable that you can buy (or make if you are really enterprising) that can bring the Xoom back from a bricked state (at least most bricked states). Maybe that's what they're planning to use.
Here is the link to the Motorola Factory cable:
http://shop.teamblackhat.info/Factory-style-programming-cable-for-Motorola-FactCable.htm
Good luck!
Click to expand...
Click to collapse
before it died i plugged in usb speakers with orginal otg cable and the xoom shut down,
i unlocked it 4 months ago without any problem, icharged the battery to 60 precent iwas able to charge it after that happen (the charging led worked and after few houres it changed to green)
roytev said:
before it died i plugged in usb speakers with orginal otg cable and the xoom shut down,
i unlocked it 4 months ago without any problem, icharged the battery to 60 precent iwas able to charge it after that happen (the charging led worked and after few houres it changed to green)
Click to expand...
Click to collapse
You said you used the original OTG cable---was this something you bought after getting the Xoom?
yes a day before it died
Sent from my HTC Sensation Z710e using XDA Premium App
roytev said:
yes a day before it died
Sent from my HTC Sensation Z710e using XDA Premium App
Click to expand...
Click to collapse
So you can't get the Motorola logo screen at all...it's fully charged but nothing happens no matter what buttons you press? If you know how to get to recovery, I'm just trying to confirm that you have tried all of that. And if that's the case, and it just won't do anything, are you interested in trying the factory cable? Or else I guess you can wait and get the firmware fix. That's better than nothing, but it's hard to understand what happened. One more question, did you encrypt the Xoom? I hear that sometimes that adds complexity to a recovery operation.
thanks for your helping i tried anything that you menioned i think they thinking that i bricked my xoom during the unlock process i'm the first one that came to repair this device although this is authorized motorola repair center now i want to send the device to us for the repair,yesterday i talked with motorola israel they want me to pay for the check a 30$$$ !!!! what should i do
roytev said:
thanks for your helping i tried anything that you menioned i think they thinking that i bricked my xoom during the unlock process i'm the first one that came to repair this device although this is authorized motorola repair center now i want to send the device to us for the repair,yesterday i talked with motorola israel they want me to pay for the check a 30$$$ !!!! what should i do
Click to expand...
Click to collapse
I think you should get it repaired. If they will do it in Israel for a reasonable price, do it there but if US Motorola will fix it under warranty, that would be good too. You need to have your Xoom fixed so you can use it.
open your xoom and down at the bottom there is a small connector.. (red and black wires) next to it..there's two screws on two gold plated ribbons just remove one screw for about 10 seconds and then put it back in...reassemble and hold your power button..worked for me

[Q] Replacement Nexus 5 will not power on

My original nexus incurred some water damage a few weeks ago, so I called up Google in hopes of receiving a replacement and sure enough they mailed me a shiny new factory refurbished Nexus 5. Since my warranty is nearly up and I would have to go through the process of backing up and transferring files anyway, I thought I would go ahead and unlock the new phone. I got to the point of signing into the new phone and enabling developer options and usb debugging. Here's where things got weird: I left the phone either turned off or in fastboot mode connected to the computer with no android development drivers on the computer. I left the room for about 2 hours to go out with friends to dinner. When I returned the new phone would not respond to being plugged into either the computer or a wall charger nor would it power on in any fashion. I have no idea what could have happened while I was gone but I know for a fact that there was no physical damage to the phone since it was in the same position that I left it.
Sounds like you need to get another new phone. Don't know what happened to it.
Sent from my Nexus 5 using XDA Free mobile app
Google warranty does not cover water damage
Sent from my Nexus 5
Maybe your battery just died? Was it fully charged when you left? Hold the power button for like 15 seconds or so and see if you can force a reboot
dicecuber said:
Google warranty does not cover water damage
Sent from my Nexus 5
Click to expand...
Click to collapse
If you bought from US play store, they now do one time replacements for thing such as cracked screens so it wouldn't surprise me they would do water damage one time too.
Sent from my Nexus 5 using Tapatalk
dicecuber said:
Google warranty does not cover water damage
Sent from my Nexus 5
Click to expand...
Click to collapse
Perhaps read the OP again..... ?
You may be encountering the original issue that the phone was returned for. I just had this happen to me and I'm pretty pissed at the whole situation. My GPS stopped working on my phone (it would get lost in a parking lot) and after speaking with Google, they agreed that a replacement was in order. They sent me a refurbished phone. Everything seemed ok at first, but within a couple days I started noticing issues with the speaker. Found a thread online with people experiencing similar issues and they found that pushing the back of the phone restored the speaker (likely loose connection). Called Google and they looked up the IMEI number and sure enough, that was the original reason it was returned to LG. So LG didn't actually fix it. I would call Google and ask them to look up the IMEI to see why it was returned in the first place.
FYI, I'm pissed at Google because they first offered to send me a new phone (not refurb) because of the trouble, then changed their mind after waiting a day, and yet won't expedite the shipping so I'm stuck with a phone that I can't make or receive calls on without Bluetooth for another week. In the span of 1 week they went from providing the best customer service I've seen to the worst. Sadly, this Nexus 5 will be my last Google device.
KJ said:
Perhaps read the OP again..... ?
Click to expand...
Click to collapse
They will charge him double when they find out hopefully
Sent from my Nexus 5

LG G Flex 2 H950 Random rebooting

Hi guys!
I bought one of those LG G Flex 2 H950 @ US$249 on eBay from Qualitycellz. However, my unit seems to have some issues...
It does not matter what I am doing on my phone, does not matter whether I am using a SIM-card or not (I tried the phone with and without Sim-Card), my phone keeps rebooting on various situations, meaning that there is no pattern or logic on those restarts. Usually I am just casually using my LG G Flex 2 and bang, the phone restarts. I can't find any meaning at all. I have looked it up but I could not find anyone with a similar issue, nor a solution.
What makes it even more crazy is the fact that I have tried numerous factory resets, as well as installing a new ROM! (I have installed the H950PR 5.1.1 ROM over the 5.0.2 AT&T one), however the phone is still not working properly. I could swear the problem was the ROM, but it looks like it is not.
What can I do about it?! I live overseas so returning the phone to get a new one is not an option, and warranty for LG is not international :crying:
Thank you and best regards.
The phone has a hardware defect most likely. I had this problem with my G2 a few months after I purchased it. Regardless of temp or ROM the phone would reboot all the time.
http://forum.xda-developers.com/showthread.php?t=2663369
Sent from my LG-H950
Ace42 said:
The phone has a hardware defect most likely. I had this problem with my G2 a few months after I purchased it. Regardless of temp or ROM the phone would reboot all the time.
http://forum.xda-developers.com/showthread.php?t=2663369
Sent from my LG-H950
Click to expand...
Click to collapse
I see. And how did you solve the problem in the end?
If this is really a hardware problem, I am helpless, I guess...since I am not in the United States right now.
Rizera said:
I see. And how did you solve the problem in the end?
If this is really a hardware problem, I am helpless, I guess...since I am not in the United States right now.
Click to expand...
Click to collapse
It was never resolved, actually got worse ha-ha. Sometime in Aug or July it stopped going into the OS so I started disassembling it out of frustration. Also linked the wrong post.
http://forum.xda-developers.com/showthread.php?p=60328500
Sent from my LG-H950
Exact same issue
I also bought an lg g flex 2 from ebay user qualitycellz. I also do not live in the US. My phone started doing these resets and it got to the point at which it gave up and just wont start... (It tries and tries again until i plug it in or it runs out of charge). There seems to be something dodgy with the seller and I will be emailing him regarding the issue.
Chiming in here, same issue, same ebay seller. Any updates from you guys?
Sent from my LG-H950 using Tapatalk
Same issue here. To turn device back on I have to hit the power and the volume down. If I upgrade to marshmallow will it fix the issue?
My phone reboots when i use 4G, i now only use 3G to avoid any problem, but that's annoying
To bump my previous post, I talked to LG, they claimed a motherboard problem and will be replacing it under warranty.
Same problem here
Thehamster576 said:
I also bought an lg g flex 2 from ebay user qualitycellz. I also do not live in the US. My phone started doing these resets and it got to the point at which it gave up and just wont start... (It tries and tries again until i plug it in or it runs out of charge). There seems to be something dodgy with the seller and I will be emailing him regarding the issue.
Click to expand...
Click to collapse
I too had this same problem for past 2 month's.It all started with the mobile restarting randomly ..2 days ago it stopped to boot up at all.:crying:
It just keeps bootlopping on the LG screen .turns off and again LG.
When I try to use it plugged in ,it works a but slower than normal.
I think it is a hardware issue.maybe with the battery?Guess only ?
Anyone here has a solution ?I am currently outside us .:crying:
I have the same issue with my Flex -2 purchased from same seller last year August.
I also bought an lg g flex 2 from ebay user qualitycellz. I also do not live in the US. My phone started doing these resets for last 4 days. It tries and tries again until i plug it in and press power button. If I disconnect from the wall, it stopped working. But since yesterday it got to the point at which it gave up and just wont start. I see only the LG screen flashing. If I press the power buton
smatamaari said:
I have the same issue with my Flex -2 purchased from same seller last year August.
I also bought an lg g flex 2 from ebay user qualitycellz. I also do not live in the US. My phone started doing these resets for last 4 days. It tries and tries again until i plug it in and press power button. If I disconnect from the wall, it stopped working. But since yesterday it got to the point at which it gave up and just wont start. I see only the LG screen flashing. If I press the power buton
Click to expand...
Click to collapse
Have you got any idea about the solution ?:crying::crying:
same issue here same seller
seems a hardware issue.
dear guys
i have had this problem but it got worst and now it restarts a fast as it can
it restarts when logo comes up
this g flex 2 is making me crazy
please help me if you know anything.
thanks
amiralizadeh said:
dear guys
i have had this problem but it got worst and now it restarts a fast as it can
it restarts when logo comes up
this g flex 2 is making me crazy
please help me if you know anything.
thanks
Click to expand...
Click to collapse
You'll have to send it in. It's a hardware bootloop problem. Only LG can fix it unfortunately.
Sent from my SM-N910T using Tapatalk
Solved
I have changed battery. No more problem with randomly reboot.
Lg flex 2 restarting problem
I tried a lot of things but now i am sure this is a battery problem ,i noticed that when i charge my phone to 100 percent it started normally so every time i charge it all the way to 100 percent it works and when i dont it just restarts so you have 2 options to replace the battery or charge your phone fully every time
Hope this one helped
My G flex 2 also started doing the same. Seller was also the same qualitycellz from ebay.
My flex2 also started random reboots. Once mainboard was changed because there was bootloop issue, but now its a bit different. Also a bit over one year with a new board.. Maybe the reason of it is battery because its quite old. well, I need to wipe it clean just in case.
le grande magnetto said:
My flex2 also started random reboots. Once mainboard was changed because there was bootloop issue, but now its a bit different. Also a bit over one year with a new board.. Maybe the reason of it is battery because its quite old. well, I need to wipe it clean just in case.
Click to expand...
Click to collapse
Haha... Your story is exactly as mine. The random rebooting got worse for me over the span of a week and now it reboots after a second of staring up. So it's basically bricked.:crying:

LG G4 AT&T gets heated up , crashes and switches off. [EMERGENCY]

My LG G4 AT&T switched itself off yesterday suddenly , after that it turned back on normally. But after some time it happened again and when I try to switch it back on it tries to boot but after LG logo , sometimes at LG logo it gets heated up and gets turned off. It gets heated up near camera area, I reset my phone . Last night I left my phone charging and today it turned back on for some time. When I turned it off to insert sim and memory card , it didn't get turned on. As it is an emergency and currently I cant get my phone to any shop , can anyone suggest me a way to fix this , given my zero experience with hardware and some with software. Sorry if my english is bad . Thanks .
Satyam171 said:
My LG G4 AT&T switched itself off yesterday suddenly , after that it turned back on normally. But after some time it happened again and when I try to switch it back on it tries to boot but after LG logo , sometimes at LG logo it gets heated up and gets turned off. It gets heated up near camera area, I reset my phone . Last night I left my phone charging and today it turned back on for some time. When I turned it off to insert sim and memory card , it didn't get turned on. As it is an emergency and currently I cant get my phone to any shop , can anyone suggest me a way to fix this , given my zero experience with hardware and some with software. Sorry if my english is bad . Thanks .
Click to expand...
Click to collapse
It's either battery or hardware failure. Hate to give bad news but hardware failure with the G4 is extremely common. Only fix is a board replacement. Others have been able to temp revive them by placing them in an oven etc but that's not recommended.
Sent from my iPhone using Tapatalk
hyelton said:
It's either battery or hardware failure. Hate to give bad news but hardware failure with the G4 is extremely common. Only fix is a board replacement. Others have been able to temp revive them by placing them in an oven etc but that's not recommended.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
First of all thanks , I was freaking out . So what would have you done if it would have happened to you? Given I can't take this phone to a repair shop , as I fried up my second LG G4 , first one was Verizon ( Leave that part ) and my parents are gonna kill me when they find out . So should I even bother buying another battery and try inserting it into my phone and check ? or it will not be helpful ? What should I do ?
Did I say thanks ?
Satyam171 said:
First of all thanks , I was freaking out . So what would have you done if it would have happened to you? Given I can't take this phone to a repair shop , as I fried up my second LG G4 , first one was Verizon ( Leave that part ) and my parents are gonna kill me when they find out . So should I even bother buying another battery and try inserting it into my phone and check ? or it will not be helpful ? What should I do ?
Did I say thanks ?
Click to expand...
Click to collapse
Your very welcome. You could try another battery. But if you just Google LG G4 bootloop you'll see it's a huge issue LG will warranty it as long as there's no damage.
Sent from my Z981 using Tapatalk
hyelton said:
Your very welcome. You could try another battery. But if you just Google LG G4 bootloop you'll see it's a huge issue LG will warranty it as long as there's no damage.
Sent from my Z981 using Tapatalk
Click to expand...
Click to collapse
I bought it off some ebay seller , so I guess there's no warranty for it . I live in India and its an imported version and there's no AT&T service centers here and neither LG Service centers will lay their hands on it . So if its the case with hardware failure , I guess I should buy a board and get it replaced . I think first I am going to try replacing battery , if it works out then great else I guess I will be in huge problem . Appreciate the help.!

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