Hi guys!
I bought one of those LG G Flex 2 H950 @ US$249 on eBay from Qualitycellz. However, my unit seems to have some issues...
It does not matter what I am doing on my phone, does not matter whether I am using a SIM-card or not (I tried the phone with and without Sim-Card), my phone keeps rebooting on various situations, meaning that there is no pattern or logic on those restarts. Usually I am just casually using my LG G Flex 2 and bang, the phone restarts. I can't find any meaning at all. I have looked it up but I could not find anyone with a similar issue, nor a solution.
What makes it even more crazy is the fact that I have tried numerous factory resets, as well as installing a new ROM! (I have installed the H950PR 5.1.1 ROM over the 5.0.2 AT&T one), however the phone is still not working properly. I could swear the problem was the ROM, but it looks like it is not.
What can I do about it?! I live overseas so returning the phone to get a new one is not an option, and warranty for LG is not international :crying:
Thank you and best regards.
The phone has a hardware defect most likely. I had this problem with my G2 a few months after I purchased it. Regardless of temp or ROM the phone would reboot all the time.
http://forum.xda-developers.com/showthread.php?t=2663369
Sent from my LG-H950
Ace42 said:
The phone has a hardware defect most likely. I had this problem with my G2 a few months after I purchased it. Regardless of temp or ROM the phone would reboot all the time.
http://forum.xda-developers.com/showthread.php?t=2663369
Sent from my LG-H950
Click to expand...
Click to collapse
I see. And how did you solve the problem in the end?
If this is really a hardware problem, I am helpless, I guess...since I am not in the United States right now.
Rizera said:
I see. And how did you solve the problem in the end?
If this is really a hardware problem, I am helpless, I guess...since I am not in the United States right now.
Click to expand...
Click to collapse
It was never resolved, actually got worse ha-ha. Sometime in Aug or July it stopped going into the OS so I started disassembling it out of frustration. Also linked the wrong post.
http://forum.xda-developers.com/showthread.php?p=60328500
Sent from my LG-H950
Exact same issue
I also bought an lg g flex 2 from ebay user qualitycellz. I also do not live in the US. My phone started doing these resets and it got to the point at which it gave up and just wont start... (It tries and tries again until i plug it in or it runs out of charge). There seems to be something dodgy with the seller and I will be emailing him regarding the issue.
Chiming in here, same issue, same ebay seller. Any updates from you guys?
Sent from my LG-H950 using Tapatalk
Same issue here. To turn device back on I have to hit the power and the volume down. If I upgrade to marshmallow will it fix the issue?
My phone reboots when i use 4G, i now only use 3G to avoid any problem, but that's annoying
To bump my previous post, I talked to LG, they claimed a motherboard problem and will be replacing it under warranty.
Same problem here
Thehamster576 said:
I also bought an lg g flex 2 from ebay user qualitycellz. I also do not live in the US. My phone started doing these resets and it got to the point at which it gave up and just wont start... (It tries and tries again until i plug it in or it runs out of charge). There seems to be something dodgy with the seller and I will be emailing him regarding the issue.
Click to expand...
Click to collapse
I too had this same problem for past 2 month's.It all started with the mobile restarting randomly ..2 days ago it stopped to boot up at all.:crying:
It just keeps bootlopping on the LG screen .turns off and again LG.
When I try to use it plugged in ,it works a but slower than normal.
I think it is a hardware issue.maybe with the battery?Guess only ?
Anyone here has a solution ?I am currently outside us .:crying:
I have the same issue with my Flex -2 purchased from same seller last year August.
I also bought an lg g flex 2 from ebay user qualitycellz. I also do not live in the US. My phone started doing these resets for last 4 days. It tries and tries again until i plug it in and press power button. If I disconnect from the wall, it stopped working. But since yesterday it got to the point at which it gave up and just wont start. I see only the LG screen flashing. If I press the power buton
smatamaari said:
I have the same issue with my Flex -2 purchased from same seller last year August.
I also bought an lg g flex 2 from ebay user qualitycellz. I also do not live in the US. My phone started doing these resets for last 4 days. It tries and tries again until i plug it in and press power button. If I disconnect from the wall, it stopped working. But since yesterday it got to the point at which it gave up and just wont start. I see only the LG screen flashing. If I press the power buton
Click to expand...
Click to collapse
Have you got any idea about the solution ?:crying::crying:
same issue here same seller
seems a hardware issue.
dear guys
i have had this problem but it got worst and now it restarts a fast as it can
it restarts when logo comes up
this g flex 2 is making me crazy
please help me if you know anything.
thanks
amiralizadeh said:
dear guys
i have had this problem but it got worst and now it restarts a fast as it can
it restarts when logo comes up
this g flex 2 is making me crazy
please help me if you know anything.
thanks
Click to expand...
Click to collapse
You'll have to send it in. It's a hardware bootloop problem. Only LG can fix it unfortunately.
Sent from my SM-N910T using Tapatalk
Solved
I have changed battery. No more problem with randomly reboot.
Lg flex 2 restarting problem
I tried a lot of things but now i am sure this is a battery problem ,i noticed that when i charge my phone to 100 percent it started normally so every time i charge it all the way to 100 percent it works and when i dont it just restarts so you have 2 options to replace the battery or charge your phone fully every time
Hope this one helped
My G flex 2 also started doing the same. Seller was also the same qualitycellz from ebay.
My flex2 also started random reboots. Once mainboard was changed because there was bootloop issue, but now its a bit different. Also a bit over one year with a new board.. Maybe the reason of it is battery because its quite old. well, I need to wipe it clean just in case.
le grande magnetto said:
My flex2 also started random reboots. Once mainboard was changed because there was bootloop issue, but now its a bit different. Also a bit over one year with a new board.. Maybe the reason of it is battery because its quite old. well, I need to wipe it clean just in case.
Click to expand...
Click to collapse
Haha... Your story is exactly as mine. The random rebooting got worse for me over the span of a week and now it reboots after a second of staring up. So it's basically bricked.:crying:
Related
Hi, I have been looking all over the internet and search the xda thread but I couldn't find anything related to my problem.
So this morning when I wake up, I turned on my phone and after I used it for awhile suddenly my phone stopped working (freeze/hang) and started to reboot itself. After it reboots my phone's screen as per attached below.
The problem lasted for a day and started to driving me nuts!
Anyone experienced same problem?
I am running KK4.4.2 fyki.
Thank you very much for your kind help!
are you unlocked, rooted, custom recovery, rom, kernel, anything? can you access the bootloader?
xBeerdroiDx said:
are you unlocked, rooted, custom recovery, rom, kernel, anything? can you access the bootloader?
Click to expand...
Click to collapse
Nope, I am all stock without any modification nor and fancy stuffs.
Just pure android 4.4.2
I am thinking that the hardware might be faulty..
hellyeahdykk said:
Nope, I am all stock without any modification nor and fancy stuffs.
Just pure android 4.4.2
I am thinking that the hardware might be faulty..
Click to expand...
Click to collapse
If you're stock, it could be hardware. Though have you ever attempted to root?
Is it just randomly happening?
Definitely hardware
teh roxxorz said:
If you're stock, it could be hardware. Though have you ever attempted to root?
Is it just randomly happening?
Click to expand...
Click to collapse
Yes, it just randomly happening. It started yesterday morning until now..
The phone started to not responding at all and then my screen goes broken (same screen as broken TV I might say).
If I let it cool for 15-20 minutes the phone is usable, but then after 1 hour of normal usage the phone started to freeze again.
Just curious, none of you experienced the same?
this kinda looks like the static i was getting on screen on my n7 2012 when i let the battery get too low. charging it up and a few reboots fixed it. but im not sure if that's what is going on with yours
hellyeahdykk said:
Yes, it just randomly happening. It started yesterday morning until now..
The phone started to not responding at all and then my screen goes broken (same screen as broken TV I might say).
If I let it cool for 15-20 minutes the phone is usable, but then after 1 hour of normal usage the phone started to freeze again.
Just curious, none of you experienced the same?
Click to expand...
Click to collapse
I just got mine, 32gb from the playstore, a few days ago, and nothing like that.
If it's happening when your device is hot | overheating, you may wana see if you get it replaced.
It happened to me once. The phone was with his screen off and when I try to turn it on that exact same screen came. But it just happened once, also I experienced random poweroffs and reboots. I did a factory reset and power off issues and freeze stops, but had one reboot once I start installing my apps. I think its a software issue but I'm not sure.
Sent from my Nexus 5 using Tapatalk
I'm glad (and kinda of sad) to know that I'm not the only one with this issue.
The problem started about two weeks after I bought mine(Telus). It's done this about 5 or 6 times,randomly.
I found that having someone call me will "unfreeze" the device and the screen gets back to normal.
The first couple times it happened, I was running stock 4.4.2. I since rooted it and installed Xpposed/GravityBox and I'm still getting the problem...
I think that I'll have to return it...
Idk if i need RMA the phone. Its a great phone and the reboot issues has stopped. What should i do?
Sent from my Nexus 5 using Tapatalk
Edited: Nevermind my phone have defective gpu. i will RMA it
Same problem
jakov.90 said:
Idk if i need RMA the phone. Its a great phone and the reboot issues has stopped. What should i do?
Sent from my Nexus 5 using Tapatalk
Edited: Nevermind my phone have defective gpu. i will RMA it
Click to expand...
Click to collapse
Hi, I have the exact same problem, I posted a video on youtube /watch?v=m0EkC_ak01g but I got to the same conclusion that it might be a GPU issue. So there is nothing I can do right?, the worst thing is Im in Argentina and LG dont take my warranty because I bought it in Germany. So there is absolutely nothing I can do?, I know how to avoid the flickering a little bit, when I hit "Ok Google" button it seems responsive and as long as I touch the screen it works (you can see it in the video) but as soon as I stop touching it, after 2-3 seconds it becomes unresponsive again, and when I say unresponsive Im saying the screen doesnt reflect what Im doing, I can still push the buttons and all. So Im not 100% sure its a GPU issue, but a software too. Thanks.
My Nexus 5 died on me.
A few days ago, I woke up and connected my phone to the charger and went on with my daily routines. And when I checked the phone after half an hour, the phone was completely off. I tried to turn it on and tried all the key combinations, the phone showed no response at all; no Google logo, no bootloader, no TWRP, the screen was just completely off. I thought that it was the battery's fault as the phone was almost 2 years old and had been showing signs of depreciation. It doesn't even show anything even when I connect it to the charger, instead it heats up a lot during charging. So I took it to the service centre and the guys at the service centre told me that the motherboard had got fried and the only solution is to get a new mobo which costs 13,500 INR (200$). But, I don't want to spend that much fixing this device, I think its better to buy a new phone. I am planning to get something cheaper than the Nexus 5 with a not bad specification and good dev support (thinking about Moto G 3 and OPX).
Three of my friends also had bad experience with the Nexus 5.
One friend had the same issue, the phone died one day without any apparent reason. He is now using a YU Yuphoria.
The other two friends' phones just started bootlooping one day. Both those phones were not even rooted ( not the power button issue, they also had to replace the motherboards, but luckily their devices were under warranty back then, so they got it replaced for free). I think LG used cheap low quality components to make the Nexus 5.
What do you guys think could have caused this problem?
I had the same issue. I received a Nexus Device from a friend with a faulty wireless card. I know it was faulty because when I could get it turned on, it would never turn the WiFi adapter on.
What I did to fix it was, I ordered a broken Nexus off ebay. The screen was cracked and the guy tried replacing it but he f'd up the internals somehow. I swapped out the mother board which was easy and flashes stock Marshmallow and haven't had any problems since.
goku14238 said:
I had the same issue. I received a Nexus Device from a friend with a faulty wireless card. I know it was faulty because when I could get it turned on, it would never turn the WiFi adapter on.
What I did to fix it was, I ordered a broken Nexus off ebay. The screen was cracked and the guy tried replacing it but he f'd up the internals somehow. I swapped out the mother board which was easy and flashes stock Marshmallow and haven't had any problems since.
Click to expand...
Click to collapse
But that's just a small issue compared to mine :/.
Still a sign of cheap components.
yzak58 said:
But that's just a small issue compared to mine :/.
Still a sign of cheap components.
Click to expand...
Click to collapse
Same thing would fix yours. If you buy one with a broken screen then just swap motherboard it would be cheaper than buying a mb replacement. I have the opposite issue with my wife's G2, motherboard is ok, but everything else, screen, battery, toast.
Hello guys,
So yesterday night, I connected my phone to my charger before going to bed. Then I saw the phone restart itself (showing the logo animation). Was tired so I just decided to ignore it.
This morning, the phone is not working. When trying to turn the phone on using the power button, it doesn't work. So holding the power button + Volume down button for 10 seconds worked, and the phone showed the boot animation. However, after a while the phone would crash and just turn off during the LG animation. Sometimes the phone would manage to go through the boot animation and saw Optimising apps 1 of 200, but it will never go through the process before shutting itself off.
After leaving it for 8 hours, it doesn't even respond to anything. Holding the power button, with or without the volume down key, connecting it to a PC. Nothing works. Tried charging for an hour but no response as well.
So just some information about this phone:
H959
Running v15e (5.0.1)
Not rooted
Oh another H959 down
내 LG G Flex 2 H959 사용 tapatalk에서 전송
Install the USB drivers from LG site as well as LG Mobile Support Tool. Turn it off, hold volume up button and plug USB cable, the phone will now go into download mode. In LGMST use recovery mode or something like that, u will find it in upper right corner.
Avantu said:
Install the USB drivers from LG site as well as LG Mobile Support Tool. Turn it off, hold volume up button and plug USB cable, the phone will now go into download mode. In LGMST use recovery mode or something like that, u will find it in upper right corner.
Click to expand...
Click to collapse
Still not working D: The phone didn't respond and the computer didn't detect the device.
Could it be a battery issue?
I had very similar issue with 955. Main board was replaced.
mainboard costs like 100+$ what the ****... its just 7 months old
in some country, like in France, warranty is 2 years. How long last your warranty?
z.coniglietti said:
mainboard costs like 100+$ what the ****... its just 7 months old
Click to expand...
Click to collapse
Yeah, mine was also used for about 6 months. Good thing it was replaced by warranty service.
z.coniglietti said:
mainboard costs like 100+$ what the ****... its just 7 months old
Click to expand...
Click to collapse
What the site that sell the mainboard?
The H950 new is about US$200
내 LG G Flex 2 H959 사용 tapatalk에서 전송
http://www.ebay.com/itm/OEM-SPRINT-...NT-32GB-LOGIC-BOARD-MOTHERBOARD-/131689778770
for example
i'm gonna order the battery from aliexpress to see if it fixes anything. a guy in the shop said if it were the processor for charging it wouldnt turn on. he is also thinking its the battery. the battery will come then in 2-3 weeks. i already bought a g3. my wife has i and on 6.0 its a beast plus the screen is beautiful.
as for the warranty, the problem is i bought my phone in the us and now i am in serbia and after that in canada. it's not worth sending it and waiting for it.
z.coniglietti said:
http://www.ebay.com/itm/OEM-SPRINT-...NT-32GB-LOGIC-BOARD-MOTHERBOARD-/131689778770
for example
i'm gonna order the battery from aliexpress to see if it fixes anything. a guy in the shop said if it were the processor for charging it wouldnt turn on. he is also thinking its the battery. the battery will come then in 2-3 weeks. i already bought a g3. my wife has i and on 6.0 its a beast plus the screen is beautiful.
as for the warranty, the problem is i bought my phone in the us and now i am in serbia and after that in canada. it's not worth sending it and waiting for it.
Click to expand...
Click to collapse
I just ordered the battery should be getting it in a few days. I got a feeling it the battery.
내 LG G Flex 2 H959 사용 tapatalk에서 전송
rogconnect said:
I just ordered the battery should be getting it in a few days. I got a feeling it the battery.
내 LG G Flex 2 H959 사용 tapatalk에서 전송
Click to expand...
Click to collapse
was it the battery?
Im having the same issue with my g flex 2
alanzoparris said:
was it the battery?
Im having the same issue with my g flex 2
Click to expand...
Click to collapse
Yes, it's the battery for my case.
Sent from Nexus 5X NDP5 on RingPlus
Exact the same issue with my LGH955. First could be turned on by PB+VD buttons, but crashed after some time. Now, 8 hours later it's not starting anymore. I'm thinking about a new battery (something about 25$ on ebay), but if it's not battery caused, i'will kill my warranty, puh... Or just send it to seller / lg service for an repair...
Same random crashes problem solved
My h955 also had problem with bootloop after 6 months off buying the phone.Tryed with soft and hard reset with no result.Lucky phone was in waranty and it turned up to bi morherboard which was replaced.Now using it for few months with no problems.It seams the problem accurs after 6-7 months of using and it look like the same problem LG g4 has.Fingers crosed that is not a so much common problem with the Lg g flex 2.
Mine - H959 - exhibited the same symptoms after a year of being used. It completely died after 6-7 minutes of running the StabilityTest app.
The charging flex was changed under warranty and the phone seems to run fine now. However, I am reluctant in running the StabilityTest app again, but would kill it again to somehow get rid of it if it's a design flaw that's causing these problems and the warranty accepts it's exchange for something else.
jaxx88 said:
Mine - H959 - exhibited the same symptoms after a year of being used. It completely died after 6-7 minutes of running the StabilityTest app.
The charging flex was changed under warranty and the phone seems to run fine now. However, I am reluctant in running the StabilityTest app again, but would kill it again to somehow get rid of it if it's a design flaw that's causing these problems and the warranty accepts it's exchange for something else.
Click to expand...
Click to collapse
My girlfriends H955 died the same way and got lg g4 in exchange from waranty. So pretty good deal... Now i hope my phone will die soon because the phone restarts randomly from over 2 months.
Battery was not even dead,,,,,it just turned off, will not do anything at all what do indo
critdmg said:
Exact the same issue with my LGH955. First could be turned on by PB+VD buttons, but crashed after some time. Now, 8 hours later it's not starting anymore. I'm thinking about a new battery (something about 25$ on ebay), but if it's not battery caused, i'will kill my warranty, puh... Or just send it to seller / lg service for an repair...
Click to expand...
Click to collapse
got my phone back today from LG support. reason was defect mainboard - was replaced. now it works fine again. funny surprise: before deadly crashes i was only able to install the 5.1.1 version of android. now it's back with 6.0.1 preinstalled (V20c-EUR-XX)...
I had the same problem, replacing the battery didn't fix it, so I took the mainboard out and used a high power air dryer and blew super hot air on it (both sides) for a good 3 or 4 minutes. Now it's working again. Too bad I already bought a new phone.
My LG G4 AT&T switched itself off yesterday suddenly , after that it turned back on normally. But after some time it happened again and when I try to switch it back on it tries to boot but after LG logo , sometimes at LG logo it gets heated up and gets turned off. It gets heated up near camera area, I reset my phone . Last night I left my phone charging and today it turned back on for some time. When I turned it off to insert sim and memory card , it didn't get turned on. As it is an emergency and currently I cant get my phone to any shop , can anyone suggest me a way to fix this , given my zero experience with hardware and some with software. Sorry if my english is bad . Thanks .
Satyam171 said:
My LG G4 AT&T switched itself off yesterday suddenly , after that it turned back on normally. But after some time it happened again and when I try to switch it back on it tries to boot but after LG logo , sometimes at LG logo it gets heated up and gets turned off. It gets heated up near camera area, I reset my phone . Last night I left my phone charging and today it turned back on for some time. When I turned it off to insert sim and memory card , it didn't get turned on. As it is an emergency and currently I cant get my phone to any shop , can anyone suggest me a way to fix this , given my zero experience with hardware and some with software. Sorry if my english is bad . Thanks .
Click to expand...
Click to collapse
It's either battery or hardware failure. Hate to give bad news but hardware failure with the G4 is extremely common. Only fix is a board replacement. Others have been able to temp revive them by placing them in an oven etc but that's not recommended.
Sent from my iPhone using Tapatalk
hyelton said:
It's either battery or hardware failure. Hate to give bad news but hardware failure with the G4 is extremely common. Only fix is a board replacement. Others have been able to temp revive them by placing them in an oven etc but that's not recommended.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
First of all thanks , I was freaking out . So what would have you done if it would have happened to you? Given I can't take this phone to a repair shop , as I fried up my second LG G4 , first one was Verizon ( Leave that part ) and my parents are gonna kill me when they find out . So should I even bother buying another battery and try inserting it into my phone and check ? or it will not be helpful ? What should I do ?
Did I say thanks ?
Satyam171 said:
First of all thanks , I was freaking out . So what would have you done if it would have happened to you? Given I can't take this phone to a repair shop , as I fried up my second LG G4 , first one was Verizon ( Leave that part ) and my parents are gonna kill me when they find out . So should I even bother buying another battery and try inserting it into my phone and check ? or it will not be helpful ? What should I do ?
Did I say thanks ?
Click to expand...
Click to collapse
Your very welcome. You could try another battery. But if you just Google LG G4 bootloop you'll see it's a huge issue LG will warranty it as long as there's no damage.
Sent from my Z981 using Tapatalk
hyelton said:
Your very welcome. You could try another battery. But if you just Google LG G4 bootloop you'll see it's a huge issue LG will warranty it as long as there's no damage.
Sent from my Z981 using Tapatalk
Click to expand...
Click to collapse
I bought it off some ebay seller , so I guess there's no warranty for it . I live in India and its an imported version and there's no AT&T service centers here and neither LG Service centers will lay their hands on it . So if its the case with hardware failure , I guess I should buy a board and get it replaced . I think first I am going to try replacing battery , if it works out then great else I guess I will be in huge problem . Appreciate the help.!
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Didn't you mess with anything in Developer options?
_jis_ said:
Didn't you mess with anything in Developer options?
Click to expand...
Click to collapse
No. Infact i haven't even unlocked the developer options.
bhavik_kk said:
No. Infact i haven't even unlocked the developer options.
Click to expand...
Click to collapse
Did you activated some gestures? Settings / Advanced / Gestures...
If not then do factory reset, if it doesn't help then RMA.
Double tap to wake up and finger print gesture are the only 2 things which are turned on.
Then do factory reset, if it doesn't help then RMA.
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
After my last post in this thread, i had uninstall a gallery app by SB studios(available on play store) and since then the problem has stopped. I have a replacement date till 7th July....will wait till 6th and in case the problem occurs even once, ill put up a replacement request.
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
Just chiming in, I don't see how a loose battery will cause the phone to hang up and reboot. A loose battery will be a fire hazard. A loose battery connector could short circuit the phone and/or make the phone loose power instantly.
I suggest you reset your phone again and if the problem persists get a replacement. Don't wait for the last day, you'll have to convince the CSR to accept the RMA.
Already place a replacement request. I received a call from flipkart today noon, asking me to start the phone in safe mode and see if the problem persist, do a factory reset. Wierd part was the phone even hung when i was in safe mode. I have informed flipkart abt the current state of the phone and they are sending some technician to my residential place check the phone.
@bhavik_kk That's good to hear, keep us apprised!
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
This phone is a joke! It is starting to look as bad as the Samsung Galaxy Fold. Way too many issues need to be resolved. Asus rushed it out in an attempt to compete and they are falling on their faces hard. Don't believe me...just do the research on the many, many issues.
bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
kwongwt said:
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
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mohitgarg7 said:
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
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Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
bhavik_kk said:
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
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Just call the customer service again (take the number from the website). You'll again get frustrated while explaining a new person the whole problem all over again. They'll send the technician again (hopefully the same one). Just tell him that the reset didn't work (or record a video of the bootloop) and he'll approve the replacement. It worked for me (got the replacement) and hopefully will work for you too.
_jis_ said:
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
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I am from Hobg Kong. My phone was functioning well before the latest update last week.
Its funny when I took my phone to the service center it has rebooted by itself (I tried for an hour earlier but the phone has refused to boot no matter how I tried) and everything seens to be fine. Luckily I have recorded a video of the malfunction earlier at home to prove my case !
kwongwt said:
I am from Hobg Kong. My phone was functioning well before the latest update last week.
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What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
_jis_ said:
What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
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My phone is not with me so I cannot tell you exactly which version it was. As I said, it was Ok before the latest upgrade a few days ago. I have been using volte since day one. I doubt it caused the problem because when reboot happened, I was at home using WiFi.