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A700 Touch Stops Responding

So, I just got my A700-32GB and it started out great but for some reason it started not responding to any touch after a few minutes. If I hit the power button to let it sleep and hit it again to power it up, it responds again for about a minute and then stops again. I did a factory reset and it works but after about 5 mins of use it does it again. Anyone else run into that prob? Well, needless to say, Acer wants me to send it in so I will be back to my A500 for a week...That sucks, but I'd rather have a working unit. I didn't have any problem with my A500, hope I didn't get a lemon.

They fixed it...So they say.
So, I sent the device back and monitored the status on the support site. Took 2 days to get there. 1 day later the status changed to resolved. I was supposed to get a follow up email with a tracking number but no dice. I looked it up and it listed resolved but no tracking number so I called. The guy was a tool from an India call center. He was hard to understand and it seemed like he didn't understand what I was asking. I got the tracking number after asking about 5 times. Then I asked if they found what was the matter with it. His response was, "It was a problem with the digitizer so they reset the software." So I asked if it a hardware problem and he said, "No" I asked to clarify if it was a problem with the digitizer hardware and or the OS and he said, "no, we reset the software." So, I hope I get back a working device that isn't going to crap out. It is scheduled to get here on Monday.
Wish me luck. I'll post my findings... Things were SOLID with the A500, I hope they didn't just screw this product up. I like my A500
cipmd said:
So, I just got my A700-32GB and it started out great but for some reason it started not responding to any touch after a few minutes. If I hit the power button to let it sleep and hit it again to power it up, it responds again for about a minute and then stops again. I did a factory reset and it works but after about 5 mins of use it does it again. Anyone else run into that prob? Well, needless to say, Acer wants me to send it in so I will be back to my A500 for a week...That sucks, but I'd rather have a working unit. I didn't have any problem with my A500, hope I didn't get a lemon.
Click to expand...
Click to collapse

Got an update for you all. So, I got the device back and the " Diagnosis/Repair" said that they reseated the digitizer cable and it fixed the problem. Well, it didn't!. It worked for about 5 mins and after that it started crapping out again. I called them and REAMED them a new one and they had to discuss it with a supervisor and they escalated me to the next level. Which means, my call got transfered from India to Texas.
After about 30 mins of walking the technician through my frustation, he sent me another Fedex Ground label (7days) and told me that he would ship it back Express (2 Days) after they repair it.
The "Diagnosis/Repair" this time says "Replaced mainboard and LCD module. All systems tested good." So, I turn it on and it is asking me if I want to updated the device. I canceled it for now to test it out and it seems to work fine.
So, does anyone think it might be the update that caused the issue? Should I try running the update? Anyone hear about the update causing a system hang?

cipmd said:
Got an update for you all. So, I got the device back and the " Diagnosis/Repair" said that they reseated the digitizer cable and it fixed the problem. Well, it didn't!. It worked for about 5 mins and after that it started crapping out again. I called them and REAMED them a new one and they had to discuss it with a supervisor and they escalated me to the next level. Which means, my call got transfered from India to Texas.
After about 30 mins of walking the technician through my frustation, he sent me another Fedex Ground label (7days) and told me that he would ship it back Express (2 Days) after they repair it.
The "Diagnosis/Repair" this time says "Replaced mainboard and LCD module. All systems tested good." So, I turn it on and it is asking me if I want to updated the device. I canceled it for now to test it out and it seems to work fine.
So, does anyone think it might be the update that caused the issue? Should I try running the update? Anyone hear about the update causing a system hang?
Click to expand...
Click to collapse
Holy cr*p, why doesn't Acer just send you a new device? It's a lot faster, easier, customer-friendly and probably much cheaper.
The update is probably JB, which changes (fixes) the touch response. But since Acer replaced the whole motherboard and LCD (why not the friggin' touchscreen itself?), it should be nothing to worry about updating. Some people (US peeps mainly) are having trouble with the update yeah, but it should go well and if it doesn't, the tablet will (or should ) revert to the state before updating.
Good luck.

cipmd said:
Got an update for you all. So, I got the device back and the " Diagnosis/Repair" said that they reseated the digitizer cable and it fixed the problem. Well, it didn't!. It worked for about 5 mins and after that it started crapping out again. I called them and REAMED them a new one and they had to discuss it with a supervisor and they escalated me to the next level. Which means, my call got transfered from India to Texas.
After about 30 mins of walking the technician through my frustation, he sent me another Fedex Ground label (7days) and told me that he would ship it back Express (2 Days) after they repair it.
The "Diagnosis/Repair" this time says "Replaced mainboard and LCD module. All systems tested good." So, I turn it on and it is asking me if I want to updated the device. I canceled it for now to test it out and it seems to work fine.
So, does anyone think it might be the update that caused the issue? Should I try running the update? Anyone hear about the update causing a system hang?
Click to expand...
Click to collapse
Well Mate, I have a 701. Long story, but it's my second 701. First was bricked due to a faulty CWM recovery.
As with all reported issues with ICS (initial build) touch screen will "lag" at certain times. Not totally unresponsive, but required 2 or 3 times selecting an icon for example. This I saw myself on occasion. So you were not seeing things
With the JB update, it seems these issues have mostly been fixed. I was prompted as soon as I started (my second tab), but waited till I filled out the Wizard. And checked to make sure things were normal. Then I did the update to JB.
Also know this, some icons in apps, require you to touch the point, in a slightly "offcenter manner". Like the refresh button on the Acer weather widget. Not sure if this is a widget/app programming error in the widget itself, or is caused by the 70x digitizer. Doesn't do it with all apps though.
Go for the update.
MD

I can't factory reset my phone

For the last couple of weeks I was unable to restart my phone without a yellowish little box with white stripes (5mmx5mm) appearing in the center of the screen I can't even reset it to factory settings because of this. If I want to turn my phone back on I need to let it stay like that for 10-15 minutes than restart it again and it turns on. If I try to restart it right away it comes back. My phone is an Alcatel One Touch Idol 3 5.5 (6045Y) with android 6.0.1.

Are you trying to let the phone boot normally by only pressing the power button or trying to enter recovery mode by pressing volume and power?

audit13 said:
Are you trying to let the phone boot normally by only pressing the power button or trying to enter recovery mode by pressing volume and power?
Click to expand...
Click to collapse
I'm trying both. But the same thing is happening. When the phone turns on the little box appears and I can't do anything.
This was happening for the last couple of weeks but after 15 minutes I could turn my phone back on but today I couldn't turn my mobile data on so I restarted the phone couple of hours ago and since then I can't turn it back on.

Sounds like a possible hardware problem. Any way to get it resolved under the manufacturer's warranty?

audit13 said:
Sounds like a possible hardware problem. Any way to get it resolved under the manufacturer's warranty?
Click to expand...
Click to collapse
Yeah I begin to think that is a hardware problem because I had to change the screen couple of months ago but the problem appeared couple of weeks ago.
The warranty has expired in december so I will have to deal with this phone for now.
Thank you anyway for your replies.

Good luck with the repair.
Since the problem appears before the ROM loads, it's probably hardware-related. Was the phone recently dropped?

audit13 said:
Good luck with the repair.
Since the problem appears before the ROM loads, it's probably hardware-related. Was the phone recently dropped?
Click to expand...
Click to collapse
No first it started having random inputs on the screen. It would fix by locking and unlocking the phone but then I would get really laggy so after rebooting the phone the little box appeared.

MrBuk said:
No first it started having random inputs on the screen. It would fix by locking and unlocking the phone but then I would get really laggy so after rebooting the phone the little box appeared.
Click to expand...
Click to collapse
Not for this phone in particular, but from my past experience with replacing screens on different phones (at least half a dozen times)...
Since you had your screen replaced, and you are having a couple of different symptoms that seem to be hardware-related, I would suggest checking the connectors first. It's possible that a connector got dirty or oxidized, or was not attached properly. If you did the job yourself, it shouldn't be a problem for you to check this. If you had a repair shop do it, see if you can get them to look into it.
Another possibility is that the replacement screen assembly might be defective...

MrBuk said:
Yeah I begin to think that is a hardware problem because I had to change the screen couple of months ago but the problem appeared couple of weeks ago.
The warranty has expired in december so I will have to deal with this phone for now.
Thank you anyway for your replies.
Click to expand...
Click to collapse
If the screen was changed by Alcatel services you still in warranty, tell them that you a few times that issue after the reparing but it fix it by him selfe but now he doens´t fix it.
Let´s see what appens!

persona78 said:
If the screen was changed by Alcatel services you still in warranty, tell them that you a few times that issue after the reparing but it fix it by him selfe but now he doens´t fix it.
Let´s see what appens!
Click to expand...
Click to collapse
The screen was not changed by Alcatel services. It broke 2 days after the warranty expired.

MrBuk said:
The screen was not changed by Alcatel services. It broke 2 days after the warranty expired.
Click to expand...
Click to collapse
...**** ...
Was it fall? Maybe this was what damaged the phone

persona78 said:
...**** ...
Was it fall? Maybe this was what damaged the phone
Click to expand...
Click to collapse
Yes it was a fall but I don't think that was the cause for the recent problems I have. Actually in the last couple of days I think I found the real cause. The power button is not working properly so I have to press it really hard in order to unlock my phone. This however was very annoying so I started using an external battery in order to unlock the phone ( When I plug in the phone it unlocks). And since I stopped using the power button almost all problems stopped. ( I said almost because the phone has still random inputs but not as severe as before)

Google pixel keeps crashing and restarting. What should I do?

I was watching a video on my pixel when suddenly the display freezed and turned off. Since then it has been restarting and crashing again and again. I have already done factory reset. I am unable to attach image here which would have given a better idea of the problem ibb. co/ jDdU6b . Remove the spaces in the link to see the photo.

Instead of a factory reset have you tried flashing the factory image via fastboot? I would attempt to backup what is important and run the flash_all.bat with the file unaltered. This will allow the image to be flashed and all user data would be wiped giving a clean install.
Sent from my Pixel using Tapatalk

chaitan123 said:
I was watching a video on my pixel when suddenly the display freezed and turned off. Since then it has been restarting and crashing again and again. I have already done factory reset. I am unable to attach image here which would have given a better idea of the problem ibb. co/ jDdU6b . Remove the spaces in the link to see the photo.
Click to expand...
Click to collapse
Just for humor, it is the same concept!! https://youtu.be/kKAjay0iWwI

Bro, let me know what you find out because this ****ing phone has got me sick and tired of these reboots. It just ****ing reboots at random times and even when it boots up after a reboot it will freeze and reboot again. Honestly, I have never said this to anyone because I am a hardcore nexus user but **** this phone, google really ****ed this one up.

I been having this issue, and preformed a factory reset on Jan 1. I cant say I have seen it re-appear. I am 7.1.2 by the way. If it is across the board with 8 and 7.1.2, then it may be some wonky google app that is common to both. It was not any specific application that it happened on either.

I just did an RMA, my warranty ended in dec 27 and they still sent me a new one. I hope the new one doesn't have problems, it probably is a google app.

Return it before your warranty runs out. This happened to me on december 15th. My warranty expired nov 17th and google refused to do anything and ubreakitifixit cannot fix it. This is a known issue, but google won’t stand behind their product. Eventually your phone will shut down and never turn back on.

carm01 said:
I been having this issue, and preformed a factory reset on Jan 1. I cant say I have seen it re-appear. I am 7.1.2 by the way. If it is across the board with 8 and 7.1.2, then it may be some wonky google app that is common to both. It was not any specific application that it happened on either.
Click to expand...
Click to collapse
I wanted to update this as it is possible I might have stumbled across something.
After wiping it and restoring some apps, I had no issues with it until the week of the 22nd of January. I installed one app and it started to reboot randomly. That app was Android Pay. Once it started to happen I uninstalled it, and have not had any re-boots since again.
Best Regards

This just started happening to my girlfriend's pixel. Bone stock, never rooted. If you even have a HINT that your phone is rebooting for no reason, I suggest you send it in for repair as soon as possible. Her phone now just bootloops, and you can't boot recovery mode either.
Google support said that the warranty expired in October, and so they told me I can go pound sand.
Well I can call UbreakiFix... I got a quote of ~$500 to replace the motherboard + screen, and no one else sells it that I can find.
A flagship phone lasting barely more than a year is not acceptable to me. Google should be offering me a replacement device, and I'm rather pissed that they aren't.

xdraconis said:
This just started happening to my girlfriend's pixel. Bone stock, never rooted. If you even have a HINT that your phone is rebooting for no reason, I suggest you send it in for repair as soon as possible. Her phone now just bootloops, and you can't boot recovery mode either.
Google support said that the warranty expired in October, and so they told me I can go pound sand.
Well I can call UbreakiFix... I got a quote of ~$500 to replace the motherboard + screen, and no one else sells it that I can find.
A flagship phone lasting barely more than a year is not acceptable to me. Google should be offering me a replacement device, and I'm rather pissed that they aren't.
Click to expand...
Click to collapse
Yeah man same thing just happened to me, like wtf

Same here. Just bootlooping... Thanks google

This is what I get for updating my damn phone, Same problem here.

Now happening yet again to my Pixel and this is the 3rd handset I've had in 18 months. Now need to send this back to Google so that'll make 4 Pixels I'll have had before my contract ends and I can escape to a handset that works.

This problem seems to be pretty widespread. Mine Pixel’s been doing this for a while now - sometimes it’ll go days without me at least noticing a reboot, other times it will happen so often as to make the phone useless. I just tried a factory reset - anyone know if there’s a permanent fix to this? It sucks when I’m in the middle of a call and then all of a sudden the phone shuts down and starts rebooting.

Ghost touching (phone doing random things by itself)

Hello, yesterday I received my phone. For the first hour it was working fine. But later, when I locked the phone I couldn't enter my password or shut down because phone started touching random things by itself. Did a factory reset but after that I can't even setup the phone because it doing random things by itself. Tried to discharge the phone and leave it overnight. But the next day it was the same story. I even peeled of screen protector but no luck. I think it's not system related issue, might be that I got the faulty one with bad touchscreen? Has anyone had this issue?

Mine doesn't has any touch issues. Seems a manufacturing defect, better off exchanging/returning it.

Return it asap, it was a problem on my mi9se and it only becomes worse

VyktorJonas said:
Return it asap, it was a problem on my mi9se and it only becomes worse
Click to expand...
Click to collapse
The problem is that I bought it overseas and returning it back would take very long because of the corona I"m wondering what's the problem could be, touchscreen or something more serious like motherboard. If it only screen I might change it by myself

Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...

ultramag69 said:
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
Click to expand...
Click to collapse
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?

dovis838 said:
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
Click to expand...
Click to collapse
since it's a brand new phoen and you just bought it, I;m sure the store in which you bought it from has to accept the phone back, I can't stress this enough, please return your phone for your own good

Try use 60hz screen setting

Also, how did the problem start?

Alvian_P said:
Try use 60hz screen setting
Click to expand...
Click to collapse
I can't even setup my phone now. I'm at miui startup after factory reset.

VyktorJonas said:
Also, how did the problem start?
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Click to collapse
Idk, just randomly. I was using it for about an hour. Locked the phone for about 5min. And after that I couldn't enter my pin and read fingerprint because phone started randomly touching screen. I can't even shut down the phone screen is always on until battery discharges.

dovis838 said:
I can't even setup my phone now. I'm at miui startup after factory reset.
Click to expand...
Click to collapse
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.

Alvian_P said:
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
Click to expand...
Click to collapse
Tried this. Still impossible to press anything because phone keep doing random things

dovis838 said:
Tried this. Still impossible to press anything because phone keep doing random things
Click to expand...
Click to collapse
from where is your phone region? it can happen from many possibilities. maybe from the kernel. You can try to flash using miflash according to the firmware region.
or try to enter stock recovery, is it random touch or not. (vol + & power)
new phone is still a warranty, it's good to go to a xiaomi service center

My case was, when the phone was brand new power button was stucked . But after using it few times, everything was fine. It didn't happen again
Sent from my M2007J20CG using Tapatalk

My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?

lorinet3 said:
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
Click to expand...
Click to collapse
In my case it was faulty digitizer, after replacament everything is fine. I bought it overseas so no international warranty, but seller refunded me half the price. I went for the screen replacment and after that everything works fine.

Question 7Pro - Screen locked up 2 times now.

I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.

This happened to my wife's Pixel 7 the first morning she had an alarm set with it.
Did you by any chance snooze it half a dozen times? It was only after she refused to get up that it locked. I think maybe it's a feature, not a bug.

That sounds familiar as if it might've happened once on my OG Pixel years ago, but I can't say for sure.
rczrider said:
It was only after she refused to get up that it locked. I think maybe it's a feature, not a bug.
Click to expand...
Click to collapse
LOL! Good point.

No snoozing and it just locked up for the second time just now. The time is displayed but stuck at 8:16 and it currently 9:57, never had this issue on the 6. I'm wondering if I have bad RAM or something that is causing random lockups.
I do see that it vibrates when I press and hold the power button but I can't see what it's doing with the screen locked up.

Talking to support, they wanted the IMEI number and a picture of the screen? The screen looks normal but is locked up. ???
They have to put me on hold to talk to someone else for each part of the questions. I called Google support but it sounds like someone overseas.
I don't see what they can do, other than replace it. I copied everything from the old phone that was working fine.
They want me to back it up and do a factory reset. I just did that when I got the phone a few weeks ago.
Then they asked that I run the phone in safe mode for a few weeks to see if its a bad app that was installed.
I asked to speak with someone more knowledgeable and they needed to put me on hold again saying I could get an email from someone or wait to talk with someone. They then said I had to give consent for them to look at all my data. ??? After the long hold I was told that I'd be getting an email. Total waste of time.

My screen froze and became unresponsive when I swiped down for notifications while watching non-fullscreen video on Youtube TV. The audio continued to play. I recovered by holding down the power button for 60 seconds to force a reboot. I can't duplicate it though.

I have had these screen freezings too. By pressing power button for 30 sec it boots the phone back up. Then after a minute or an hour it happens again. Had to do factory reset two times already. That's the only thing that helps.
I have no idea of what is causing that.

Mine has done it three times now, had to power cycle it as mentioned above, and each time it was a different app

Here is their suggested fix:
Here are some additional steps to take to try to resolve the issue with your Pixel phone:
Troubleshoot your apps
Perform a factory reset
After each step, check to see if your issue is resolved. If not, continue to the next section.

Tanquen said:
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
Click to expand...
Click to collapse
SystemUI has crashed a few times on mine, which causes a lockup. Rebooting seems to fix it, for the most part.

Tanquen said:
Here is their suggested fix:
Here are some additional steps to take to try to resolve the issue with your Pixel phone:
Troubleshoot your apps
Perform a factory reset
After each step, check to see if your issue is resolved. If not, continue to the next section.
Click to expand...
Click to collapse
You can report back that the factory reset fixes the bug for a while. But if I have to do a factory reset every week, I'm going crazy.

miimaa said:
You can report back that the factory reset fixes the bug for a while. But if I have to do a factory reset every week, I'm going crazy.
Click to expand...
Click to collapse
Just rebooting the phone fixes it for a little while. That's the trouble with random inconsistent issues. It could take a week or two or more for it to do it again. With a number of others having similar issues I don't think a factory reset again is going to do anything. I just got the phone a month or so ago and it was at factory default. What good would it do to put it back to factory again? Sounds just as unreasonable as using my phone for several weeks in safe mode to see if it's another program causing the problem.

Woke up this morning and the phone had rebooted.

RMA your device keep trying until you get someone that understands your issue. Google support is absolute rubbish and if the rep doesn't understand that you're losing all touch input just hang up and try again. It's frustrating but it's sadly the only way you'll be able to get your phone swapped out. I had this problem on my P6P and only a RMA solved my problem.

They offered to let me send it in and let their techs look at it for 2-3 weeks or take it to a local shop. I was surprised that there was an authorized shop in my city but what are they going to do with a phone that reboots every 5 or 6 days? I've not even had it 30 days but they said it was too long just be able to return it. You have 15 days. I pushed back and they set up a replacement but not before telling me about the option to mail it in a wait a few weeks. Who can be without their phone for a few weeks. I have to buy a new one and then have 30 days to return this one.
I do wonder if it's a software issue that Google will fix at some point but don't think so. There is a thread on their support forum that has not been locked yet with a number of folks with what sounds like the same issue.

Oh wait it's 21 days to return it.
"Remember that if we don’t receive your old item 21 days after your replacement ships, you will be charged $968.67, which is the full value of your replacement item."

Tanquen said:
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
Click to expand...
Click to collapse
I would attribute it to buggy software. My 7 pro locked up about a week into ownership. The last time I had a phone lock up was my last pixel phone (the 3). Not sure what it is but it always clears up after a couple updates. Maybe the same will happen for you.

Tanquen said:
They offered to let me send it in and let their techs look at it for 2-3 weeks or take it to a local shop. I was surprised that there was an authorized shop in my city but what are they going to do with a phone that reboots every 5 or 6 days? I've not even had it 30 days but they said it was too long just be able to return it. You have 15 days. I pushed back and they set up a replacement but not before telling me about the option to mail it in a wait a few weeks. Who can be without their phone for a few weeks. I have to buy a new one and then have 30 days to return this one.
I do wonder if it's a software issue that Google will fix at some point but don't think so. There is a thread on their support forum that has not been locked yet with a number of folks with what sounds like the same issue.
Click to expand...
Click to collapse
I believe it's part of their call flow offering the repair shop or mail in option. There's always the advanced RMA option where they put a hold on a card you provide and the temp charge is removed once they receive the defective device. If you don't want the chance at getting a refurbished replacement do the advanced RMA sooner rather than later.

The phone froze on me 3 times already - 2 times using Samsung browser, 1 time on Chrome.
Android 13 QPR1 Beta 3.1 introduces a GPU fix, which will hopefully resolve this issue:
Fixed issues where a device's GPU drivers sometimes caused the system UI to freeze during normal device use.

I'm swapping it out for a new(?) one. Hopefully all goes well.