For the last couple of weeks I was unable to restart my phone without a yellowish little box with white stripes (5mmx5mm) appearing in the center of the screen I can't even reset it to factory settings because of this. If I want to turn my phone back on I need to let it stay like that for 10-15 minutes than restart it again and it turns on. If I try to restart it right away it comes back. My phone is an Alcatel One Touch Idol 3 5.5 (6045Y) with android 6.0.1.
Are you trying to let the phone boot normally by only pressing the power button or trying to enter recovery mode by pressing volume and power?
audit13 said:
Are you trying to let the phone boot normally by only pressing the power button or trying to enter recovery mode by pressing volume and power?
Click to expand...
Click to collapse
I'm trying both. But the same thing is happening. When the phone turns on the little box appears and I can't do anything.
This was happening for the last couple of weeks but after 15 minutes I could turn my phone back on but today I couldn't turn my mobile data on so I restarted the phone couple of hours ago and since then I can't turn it back on.
Sounds like a possible hardware problem. Any way to get it resolved under the manufacturer's warranty?
audit13 said:
Sounds like a possible hardware problem. Any way to get it resolved under the manufacturer's warranty?
Click to expand...
Click to collapse
Yeah I begin to think that is a hardware problem because I had to change the screen couple of months ago but the problem appeared couple of weeks ago.
The warranty has expired in december so I will have to deal with this phone for now.
Thank you anyway for your replies.
Good luck with the repair.
Since the problem appears before the ROM loads, it's probably hardware-related. Was the phone recently dropped?
audit13 said:
Good luck with the repair.
Since the problem appears before the ROM loads, it's probably hardware-related. Was the phone recently dropped?
Click to expand...
Click to collapse
No first it started having random inputs on the screen. It would fix by locking and unlocking the phone but then I would get really laggy so after rebooting the phone the little box appeared.
MrBuk said:
No first it started having random inputs on the screen. It would fix by locking and unlocking the phone but then I would get really laggy so after rebooting the phone the little box appeared.
Click to expand...
Click to collapse
Not for this phone in particular, but from my past experience with replacing screens on different phones (at least half a dozen times)...
Since you had your screen replaced, and you are having a couple of different symptoms that seem to be hardware-related, I would suggest checking the connectors first. It's possible that a connector got dirty or oxidized, or was not attached properly. If you did the job yourself, it shouldn't be a problem for you to check this. If you had a repair shop do it, see if you can get them to look into it.
Another possibility is that the replacement screen assembly might be defective...
MrBuk said:
Yeah I begin to think that is a hardware problem because I had to change the screen couple of months ago but the problem appeared couple of weeks ago.
The warranty has expired in december so I will have to deal with this phone for now.
Thank you anyway for your replies.
Click to expand...
Click to collapse
If the screen was changed by Alcatel services you still in warranty, tell them that you a few times that issue after the reparing but it fix it by him selfe but now he doens´t fix it.
Let´s see what appens!
persona78 said:
If the screen was changed by Alcatel services you still in warranty, tell them that you a few times that issue after the reparing but it fix it by him selfe but now he doens´t fix it.
Let´s see what appens!
Click to expand...
Click to collapse
The screen was not changed by Alcatel services. It broke 2 days after the warranty expired.
MrBuk said:
The screen was not changed by Alcatel services. It broke 2 days after the warranty expired.
Click to expand...
Click to collapse
...**** ...
Was it fall? Maybe this was what damaged the phone
persona78 said:
...**** ...
Was it fall? Maybe this was what damaged the phone
Click to expand...
Click to collapse
Yes it was a fall but I don't think that was the cause for the recent problems I have. Actually in the last couple of days I think I found the real cause. The power button is not working properly so I have to press it really hard in order to unlock my phone. This however was very annoying so I started using an external battery in order to unlock the phone ( When I plug in the phone it unlocks). And since I stopped using the power button almost all problems stopped. ( I said almost because the phone has still random inputs but not as severe as before)
Related
Hi, I have been looking all over the internet and search the xda thread but I couldn't find anything related to my problem.
So this morning when I wake up, I turned on my phone and after I used it for awhile suddenly my phone stopped working (freeze/hang) and started to reboot itself. After it reboots my phone's screen as per attached below.
The problem lasted for a day and started to driving me nuts!
Anyone experienced same problem?
I am running KK4.4.2 fyki.
Thank you very much for your kind help!
are you unlocked, rooted, custom recovery, rom, kernel, anything? can you access the bootloader?
xBeerdroiDx said:
are you unlocked, rooted, custom recovery, rom, kernel, anything? can you access the bootloader?
Click to expand...
Click to collapse
Nope, I am all stock without any modification nor and fancy stuffs.
Just pure android 4.4.2
I am thinking that the hardware might be faulty..
hellyeahdykk said:
Nope, I am all stock without any modification nor and fancy stuffs.
Just pure android 4.4.2
I am thinking that the hardware might be faulty..
Click to expand...
Click to collapse
If you're stock, it could be hardware. Though have you ever attempted to root?
Is it just randomly happening?
Definitely hardware
teh roxxorz said:
If you're stock, it could be hardware. Though have you ever attempted to root?
Is it just randomly happening?
Click to expand...
Click to collapse
Yes, it just randomly happening. It started yesterday morning until now..
The phone started to not responding at all and then my screen goes broken (same screen as broken TV I might say).
If I let it cool for 15-20 minutes the phone is usable, but then after 1 hour of normal usage the phone started to freeze again.
Just curious, none of you experienced the same?
this kinda looks like the static i was getting on screen on my n7 2012 when i let the battery get too low. charging it up and a few reboots fixed it. but im not sure if that's what is going on with yours
hellyeahdykk said:
Yes, it just randomly happening. It started yesterday morning until now..
The phone started to not responding at all and then my screen goes broken (same screen as broken TV I might say).
If I let it cool for 15-20 minutes the phone is usable, but then after 1 hour of normal usage the phone started to freeze again.
Just curious, none of you experienced the same?
Click to expand...
Click to collapse
I just got mine, 32gb from the playstore, a few days ago, and nothing like that.
If it's happening when your device is hot | overheating, you may wana see if you get it replaced.
It happened to me once. The phone was with his screen off and when I try to turn it on that exact same screen came. But it just happened once, also I experienced random poweroffs and reboots. I did a factory reset and power off issues and freeze stops, but had one reboot once I start installing my apps. I think its a software issue but I'm not sure.
Sent from my Nexus 5 using Tapatalk
I'm glad (and kinda of sad) to know that I'm not the only one with this issue.
The problem started about two weeks after I bought mine(Telus). It's done this about 5 or 6 times,randomly.
I found that having someone call me will "unfreeze" the device and the screen gets back to normal.
The first couple times it happened, I was running stock 4.4.2. I since rooted it and installed Xpposed/GravityBox and I'm still getting the problem...
I think that I'll have to return it...
Idk if i need RMA the phone. Its a great phone and the reboot issues has stopped. What should i do?
Sent from my Nexus 5 using Tapatalk
Edited: Nevermind my phone have defective gpu. i will RMA it
Same problem
jakov.90 said:
Idk if i need RMA the phone. Its a great phone and the reboot issues has stopped. What should i do?
Sent from my Nexus 5 using Tapatalk
Edited: Nevermind my phone have defective gpu. i will RMA it
Click to expand...
Click to collapse
Hi, I have the exact same problem, I posted a video on youtube /watch?v=m0EkC_ak01g but I got to the same conclusion that it might be a GPU issue. So there is nothing I can do right?, the worst thing is Im in Argentina and LG dont take my warranty because I bought it in Germany. So there is absolutely nothing I can do?, I know how to avoid the flickering a little bit, when I hit "Ok Google" button it seems responsive and as long as I touch the screen it works (you can see it in the video) but as soon as I stop touching it, after 2-3 seconds it becomes unresponsive again, and when I say unresponsive Im saying the screen doesnt reflect what Im doing, I can still push the buttons and all. So Im not 100% sure its a GPU issue, but a software too. Thanks.
My nexus 5's power button became unresponsive and when pressed, wouldn't lock the screen but instead bring up the power down menu. It then turned off and when i tried to turn it back on, it would go into the boot animation, then turn off again, then turn back on and do the boot animation then turn off. I am able to get to recovery but as soon as i get there, it selects the first action. I'm assuming this could be a hardware problem associated with the power button.
The phone is currently connected to the charger, but the Google screen just flashes on and then off. Any advice is appreciated greatly, as i would like my phone to be usable soon.
EDIT: Forgot to mention my phone is unlocked and rooted, but running stock AOSP with Xposed Framework
harryblatch said:
My nexus 5's power button became unresponsive and when pressed, wouldn't lock the screen but instead bring up the power down menu. It then turned off and when i tried to turn it back on, it would go into the boot animation, then turn off again, then turn back on and do the boot animation then turn off. I am able to get to recovery but as soon as i get there, it selects the first action. I'm assuming this could be a hardware problem associated with the power button.
The phone is currently connected to the charger, but the Google screen just flashes on and then off. Any advice is appreciated greatly, as i would like my phone to be usable soon.
Click to expand...
Click to collapse
Remove your case (if any). Press and move the button which is probably blocked.
I doubt you can do something with a power button always pressed so if it's still the same you need a RMA...
Primokorn said:
Remove your case (if any). Press and move the button which is probably blocked.
I doubt you can do something with a power button always pressed so if it's still the same you need a RMA...
Click to expand...
Click to collapse
I have tried removing the case, but still have the same issue. It seems to be that the power button is faulty and is constantly being pressed, although when i press it i can here the click sound, so the button isnt jammed in. I've had the phone for 6+ months now, and havent had the phone in a situation where it could be in contact with water or small debris for a few days, so I don't really have any idea what could have caused the issue.
harryblatch said:
I have tried removing the case, but still have the same issue. It seems to be that the power button is faulty and is constantly being pressed, although when i press it i can here the click sound, so the button isnt jammed in. I've had the phone for 6+ months now, and havent had the phone in a situation where it could be in contact with water or small debris for a few days, so I don't really have any idea what could have caused the issue.
Click to expand...
Click to collapse
Sometimes the root cause is less important than the resolution. Contact Google / LG for repair
rootSU said:
Sometimes the root cause is less important than the resolution. Contact Google / LG for repair
Click to expand...
Click to collapse
I have sent LG an email regarding the issue. I'm hoping that this can be easily fixed, and with the unlocked bootloader i'm not sure that the warranty is still void.
harryblatch said:
I have sent LG an email regarding the issue. I'm hoping that this can be easily fixed, and with the unlocked bootloader i'm not sure that the warranty is still void.
Click to expand...
Click to collapse
If they cannot prove unlocking the bootloader caused the fault, I see no reason for them to void the warranty.
rootSU said:
If they cannot prove unlocking the bootloader caused the fault, I see no reason for them to void the warranty.
Click to expand...
Click to collapse
Good point. I was thinking that this would be a hardware issue rather than a software issue.
Mine decided to start doing this last night. I have the battery cover off, and am trying to figure it out, but no luck just yet. I'm rooted and unlocked with a flashed kernel and rom. This.... could suck.
I'm experiencing the same problem.
http://forum.xda-developers.com/google-nexus-5/help/nexus-5-boot-loop-google-logo-t2797162
its very closely related to power button failure.
I hope the hardware faults are due to manufacturing defects and will be covered by your warranty.
unlocked and rooted doesn't matter.
from where did you bought the device, Play store?
Hi,
My OPO is having some strange behaviors when it comes to the touchscreen. Not only I'm having the ghost touches (still no fix out, right?), but I'm also having a strange bug that makes the center portion of the screen unusable all the freaking time.
I made a video (sorry for the bad quality, the glitch about 25 seconds in and the general noobness ) showing the bug in action (sometimes it happens on the lock screen, which is infuriating cause I have to way of unlocking and have to wait until good guy OPO gets his **** together).
Anyway, is there anyone with a similar problem? any fix on the mind of an illuminated soul? or to the warranty (or lack of it) with it?
Thanks.
mromariz said:
Hi,
My OPO is having some strange behaviors when it comes to the touchscreen. Not only I'm having the ghost touches (still no fix out, right?), but I'm also having a strange bug that makes the center portion of the screen unusable all the freaking time.
I made a video (sorry for the bad quality, the glitch about 25 seconds in and the general noobness ) showing the bug in action (sometimes it happens on the lock screen, which is infuriating cause I have to way of unlocking and have to wait until good guy OPO gets his **** together).
Anyway, is there anyone with a similar problem? any fix on the mind of an illuminated soul? or to the warranty (or lack of it) with it?
Thanks.
Click to expand...
Click to collapse
i am with the same problem..the scrren freezes randomly for a few minutes and then working fine..i don't understand how is possibile..every boot from two days
iker_92 said:
i am with the same problem..the scrren freezes randomly for a few minutes and then working fine..i don't understand how is possibile..every boot from two days
Click to expand...
Click to collapse
I just want to understand if there's or will be any software fix for this problem, or if I just have to give up and start thinking about warranty.(happened again has I write this message ).
i hope is software related..i wait the next ota with hope for the fix..otherwise i will send it in assistance..
iker_92 said:
i hope is software related..i wait the next ota with hope for the fix..otherwise i will send it in assistance..
Click to expand...
Click to collapse
I have it too...When i wake up my phone sometimes i have to wait a few sec before the screen becomes responsive...It must be something related to touchscreen software or drivers, theyre really bugged as now.
Yea I also have it, I had it yesterday when i had to call cardstop when my wallet was stolen and my screen wasn't working.
Powered off for 5 min then only the bottom of the screen was was working.
hey guys Abhisek Devkota of CM says that is a firmware related issue caused by partnbers that gave drivers to cm..they now are working hard for it and in this month should be two updates..the firts with the workaround on the ota in the next days and the second with kernel patch
iker_92 said:
hey guys Abhisek Devkota of CM says that is a firmware related issue caused by partnbers that gave drivers to cm..they now are working hard for it and in this month should be two updates..the firts with the workaround on the ota in the next days and the second with kernel patch
Click to expand...
Click to collapse
I hope so, its happening almost every time I unlock/try to unlock the phone now. its really annoying, specially during calls, yesterday I called a friend and he didn't pick up so the call went to the voicemail, since I didn't want to leave any message I tried to end the call, but because of this bug I had to put the phone to sleep and wake it up to end the call making me pay for a dam voicemail.
Any news on a fix for this ?
I am having this issue as well but it just started today and I have had the phone for about 3 weeks. After a few minutes of use my touch screen except for the navigation buttons and the status bar become unresponsive and I have to power cycle my device to get the screen working again.
It happened to me today as well. I sure it will be fixed but still glad I have my Nexus 5 till then.
I have found a temporary fix (at least for me). After trying out many different kernels I ended up with the XNPH22R Kernel (http://forum.xda-developers.com/showthread.php?t=2780725). After a reboot the screen frooze but then recoverey without reboot. Now I had no freeze for around 30 hours without reboot. Still running the XNPH25R CM11s Rom.
Phone is rooted and unlocked.
There are also speculations that the freezes could be temperature related or at least partially.
keileruno said:
I have found a temporary fix (at least for me). After trying out many different kernels I ended up with the XNPH22R Kernel (http://forum.xda-developers.com/showthread.php?t=2780725). After a reboot the screen frooze but then recoverey without reboot. Now I had no freeze for around 30 hours without reboot. Still running the XNPH25R CM11s Rom.
Phone is rooted and unlocked.
There are also speculations that the freezes could be temperature related or at least partially.
Click to expand...
Click to collapse
Yeh I also get that feeling (about the temperature) . I'm gonna try that kernel once I get home thanks.
http://forum.xda-developers.com/one...-30o-ota-slowly-rolling-t2844689/post54755925
It's a known issue.. Vote it on jira! https://jira.cyanogenmod.org/plugins/servlet/mobile#issue/BACON-145
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Didn't you mess with anything in Developer options?
_jis_ said:
Didn't you mess with anything in Developer options?
Click to expand...
Click to collapse
No. Infact i haven't even unlocked the developer options.
bhavik_kk said:
No. Infact i haven't even unlocked the developer options.
Click to expand...
Click to collapse
Did you activated some gestures? Settings / Advanced / Gestures...
If not then do factory reset, if it doesn't help then RMA.
Double tap to wake up and finger print gesture are the only 2 things which are turned on.
Then do factory reset, if it doesn't help then RMA.
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
After my last post in this thread, i had uninstall a gallery app by SB studios(available on play store) and since then the problem has stopped. I have a replacement date till 7th July....will wait till 6th and in case the problem occurs even once, ill put up a replacement request.
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
Just chiming in, I don't see how a loose battery will cause the phone to hang up and reboot. A loose battery will be a fire hazard. A loose battery connector could short circuit the phone and/or make the phone loose power instantly.
I suggest you reset your phone again and if the problem persists get a replacement. Don't wait for the last day, you'll have to convince the CSR to accept the RMA.
Already place a replacement request. I received a call from flipkart today noon, asking me to start the phone in safe mode and see if the problem persist, do a factory reset. Wierd part was the phone even hung when i was in safe mode. I have informed flipkart abt the current state of the phone and they are sending some technician to my residential place check the phone.
@bhavik_kk That's good to hear, keep us apprised!
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
This phone is a joke! It is starting to look as bad as the Samsung Galaxy Fold. Way too many issues need to be resolved. Asus rushed it out in an attempt to compete and they are falling on their faces hard. Don't believe me...just do the research on the many, many issues.
bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
kwongwt said:
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
Click to expand...
Click to collapse
mohitgarg7 said:
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
Click to expand...
Click to collapse
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
bhavik_kk said:
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
Click to expand...
Click to collapse
Just call the customer service again (take the number from the website). You'll again get frustrated while explaining a new person the whole problem all over again. They'll send the technician again (hopefully the same one). Just tell him that the reset didn't work (or record a video of the bootloop) and he'll approve the replacement. It worked for me (got the replacement) and hopefully will work for you too.
_jis_ said:
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
Click to expand...
Click to collapse
I am from Hobg Kong. My phone was functioning well before the latest update last week.
Its funny when I took my phone to the service center it has rebooted by itself (I tried for an hour earlier but the phone has refused to boot no matter how I tried) and everything seens to be fine. Luckily I have recorded a video of the malfunction earlier at home to prove my case !
kwongwt said:
I am from Hobg Kong. My phone was functioning well before the latest update last week.
Click to expand...
Click to collapse
What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
_jis_ said:
What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
Click to expand...
Click to collapse
My phone is not with me so I cannot tell you exactly which version it was. As I said, it was Ok before the latest upgrade a few days ago. I have been using volte since day one. I doubt it caused the problem because when reboot happened, I was at home using WiFi.
Hello, yesterday I received my phone. For the first hour it was working fine. But later, when I locked the phone I couldn't enter my password or shut down because phone started touching random things by itself. Did a factory reset but after that I can't even setup the phone because it doing random things by itself. Tried to discharge the phone and leave it overnight. But the next day it was the same story. I even peeled of screen protector but no luck. I think it's not system related issue, might be that I got the faulty one with bad touchscreen? Has anyone had this issue?
Mine doesn't has any touch issues. Seems a manufacturing defect, better off exchanging/returning it.
Return it asap, it was a problem on my mi9se and it only becomes worse
VyktorJonas said:
Return it asap, it was a problem on my mi9se and it only becomes worse
Click to expand...
Click to collapse
The problem is that I bought it overseas and returning it back would take very long because of the corona I"m wondering what's the problem could be, touchscreen or something more serious like motherboard. If it only screen I might change it by myself
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
ultramag69 said:
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
Click to expand...
Click to collapse
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
dovis838 said:
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
Click to expand...
Click to collapse
since it's a brand new phoen and you just bought it, I;m sure the store in which you bought it from has to accept the phone back, I can't stress this enough, please return your phone for your own good
Try use 60hz screen setting
Also, how did the problem start?
Alvian_P said:
Try use 60hz screen setting
Click to expand...
Click to collapse
I can't even setup my phone now. I'm at miui startup after factory reset.
VyktorJonas said:
Also, how did the problem start?
Click to expand...
Click to collapse
Idk, just randomly. I was using it for about an hour. Locked the phone for about 5min. And after that I couldn't enter my pin and read fingerprint because phone started randomly touching screen. I can't even shut down the phone screen is always on until battery discharges.
dovis838 said:
I can't even setup my phone now. I'm at miui startup after factory reset.
Click to expand...
Click to collapse
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
Alvian_P said:
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
Click to expand...
Click to collapse
Tried this. Still impossible to press anything because phone keep doing random things
dovis838 said:
Tried this. Still impossible to press anything because phone keep doing random things
Click to expand...
Click to collapse
from where is your phone region? it can happen from many possibilities. maybe from the kernel. You can try to flash using miflash according to the firmware region.
or try to enter stock recovery, is it random touch or not. (vol + & power)
new phone is still a warranty, it's good to go to a xiaomi service center
My case was, when the phone was brand new power button was stucked . But after using it few times, everything was fine. It didn't happen again
Sent from my M2007J20CG using Tapatalk
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
lorinet3 said:
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
Click to expand...
Click to collapse
In my case it was faulty digitizer, after replacament everything is fine. I bought it overseas so no international warranty, but seller refunded me half the price. I went for the screen replacment and after that everything works fine.