My LG G4 AT&T switched itself off yesterday suddenly , after that it turned back on normally. But after some time it happened again and when I try to switch it back on it tries to boot but after LG logo , sometimes at LG logo it gets heated up and gets turned off. It gets heated up near camera area, I reset my phone . Last night I left my phone charging and today it turned back on for some time. When I turned it off to insert sim and memory card , it didn't get turned on. As it is an emergency and currently I cant get my phone to any shop , can anyone suggest me a way to fix this , given my zero experience with hardware and some with software. Sorry if my english is bad . Thanks .
Satyam171 said:
My LG G4 AT&T switched itself off yesterday suddenly , after that it turned back on normally. But after some time it happened again and when I try to switch it back on it tries to boot but after LG logo , sometimes at LG logo it gets heated up and gets turned off. It gets heated up near camera area, I reset my phone . Last night I left my phone charging and today it turned back on for some time. When I turned it off to insert sim and memory card , it didn't get turned on. As it is an emergency and currently I cant get my phone to any shop , can anyone suggest me a way to fix this , given my zero experience with hardware and some with software. Sorry if my english is bad . Thanks .
Click to expand...
Click to collapse
It's either battery or hardware failure. Hate to give bad news but hardware failure with the G4 is extremely common. Only fix is a board replacement. Others have been able to temp revive them by placing them in an oven etc but that's not recommended.
Sent from my iPhone using Tapatalk
hyelton said:
It's either battery or hardware failure. Hate to give bad news but hardware failure with the G4 is extremely common. Only fix is a board replacement. Others have been able to temp revive them by placing them in an oven etc but that's not recommended.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
First of all thanks , I was freaking out . So what would have you done if it would have happened to you? Given I can't take this phone to a repair shop , as I fried up my second LG G4 , first one was Verizon ( Leave that part ) and my parents are gonna kill me when they find out . So should I even bother buying another battery and try inserting it into my phone and check ? or it will not be helpful ? What should I do ?
Did I say thanks ?
Satyam171 said:
First of all thanks , I was freaking out . So what would have you done if it would have happened to you? Given I can't take this phone to a repair shop , as I fried up my second LG G4 , first one was Verizon ( Leave that part ) and my parents are gonna kill me when they find out . So should I even bother buying another battery and try inserting it into my phone and check ? or it will not be helpful ? What should I do ?
Did I say thanks ?
Click to expand...
Click to collapse
Your very welcome. You could try another battery. But if you just Google LG G4 bootloop you'll see it's a huge issue LG will warranty it as long as there's no damage.
Sent from my Z981 using Tapatalk
hyelton said:
Your very welcome. You could try another battery. But if you just Google LG G4 bootloop you'll see it's a huge issue LG will warranty it as long as there's no damage.
Sent from my Z981 using Tapatalk
Click to expand...
Click to collapse
I bought it off some ebay seller , so I guess there's no warranty for it . I live in India and its an imported version and there's no AT&T service centers here and neither LG Service centers will lay their hands on it . So if its the case with hardware failure , I guess I should buy a board and get it replaced . I think first I am going to try replacing battery , if it works out then great else I guess I will be in huge problem . Appreciate the help.!
Related
Hi everyone.
Last night I went to bed and as usual I check my Nexus S battery.
It indicated me very low battery, and turn it off.
So far, no problem, i thought, well there isn't enough battery to turn on the phone. I connected the cellphone to the wall charger and went to sleep.
Today i woke up and try it to turn it on, the screens just flashes and nothing happens.... Removed battery, try it again, the same.
Try 100 times that, and there was one time a Warning of Bootloader came up. Don't know what i did different thought, but now i can't get the same result.
Actually now the screen doesn't even flashes when i press the power button.
The battery seems to be charged, i tested with a LED. My wall charger is also working cause it's able to charge my old phone.
And now to get things even worse, as i bought it in asia, i don't have warranty, and the gran finale, Nexus S is not been sold in Brazil due to some regulatory issues, so Samsung said it they can't help me with an imported product.
The Cellphone is brand new, doesn't have not even ONE month of use.
It's not rotted, and it was in the latest android firm.
Does anyone have any idea what can i do????
The phone doesn't respond to anything .
Tnks a lot in advance.
PROBLEM SOLVED!!! SEE THE LAST THREAD. BR!
rafaelqds said:
Hi everyone.
Last night I went to bed and as usual I check my Nexus S battery.
It indicated me very low battery, and turn it off.
So far, no problem, i thought, well there isn't enough battery to turn on the phone. I connected the cellphone to the wall charger and went to sleep.
Today i woke up and try it to turn it on, the screens just flashes and nothing happens.... Removed battery, try it again, the same.
Try 100 times that, and there was one time a Warning of Bootloader came up. Don't know what i did different thought, but now i can't get the same result.
Actually now the screen doesn't even flashes when i press the power button.
The battery seems to be charged, i tested with a LED. My wall charger is also working cause it's able to charge my old phone.
And now to get things even worse, as i bought it in asia, i don't have warranty, and the gran finale, Nexus S is not been sold in Brazil due to some regulatory issues, so Samsung said it they can't help me with an imported product.
The Cellphone is brand new, doesn't have not even ONE month of use.
It's not rotted, and it was in the latest android firm.
Does anyone have any idea what can i do????
The phone doesn't respond to anything .
Tnks a lot in advance.
Click to expand...
Click to collapse
Is it showing full bars when you connect the charger and press the volume button?
dude, i think there is something wrong with our country. take a look at this thread: http://forum.xda-developers.com/showthread.php?t=1111761
i think you tried everything possible, can't see what else you could do. Looks like a hardware issue..
if i were you, i'd claim for warranty, even if you bought in hk, it has warranty, of course you will lose shipping cost, but, it's better than lose the phone! =o]
good luck!
GchildT: Nothing happens when i connect the charger to the cellphone.
Already tried the hard reset (volumn up + power button) nothing happens
thiagodark: Tell me about it, i read this thread ealier this morning, actually i send it a private message asking him if he solve his problem... samsung is really disappoint me.
The thing i found most said is that the phone is bran new! Not a month year old.
And i didn't do anything, not even rotted, dropped, anything!
PROBLEM SOOOOOOOOOOOLVED!!!
The problem was that there was a little tiny piece of plastic dirt in the usb male plug in the phone! And that piece was able to make a faulty contact with the charger, the phone battery was dead as hell.
Can you believe that?????
I almost sent my phone across the world in order to use the warranty.
Now I'm back with my cellphone up , happy as hell!
Tnks a lot, and remenber to always clean everything before use more drastic measures.
BR
rafaelqds said:
PROBLEM SOOOOOOOOOOOLVED!!!
The problem was that there was a little tiny piece of plastic dirt in the usb male plug in the phone! And that piece was able to make a faulty contact with the charger, the phone battery was dead as hell.
Can you believe that?????
I almost sent my phone across the world in order to use the warranty.
Now I'm back with my cellphone up , happy as hell!
Tnks a lot, and remenber to always clean everything before use more drastic measures.
BR
Click to expand...
Click to collapse
Wow... good for you man. Its rooted btw
Sent from my Nexus S 4G using XDA App
rafaelqds said:
PROBLEM SOOOOOOOOOOOLVED!!!
The problem was that there was a little tiny piece of plastic dirt in the usb male plug in the phone! And that piece was able to make a faulty contact with the charger, the phone battery was dead as hell.
Can you believe that?????
I almost sent my phone across the world in order to use the warranty.
Now I'm back with my cellphone up , happy as hell!
Tnks a lot, and remenber to always clean everything before use more drastic measures.
BR
Click to expand...
Click to collapse
Wow.... really good news, i always clean contacts before everything, my old desire hd was going in car mode, just because a short in this piece, and when i cleaned with isopropyl alcohol it was magically solved.
Well, nice to know that your issue was solved...
Sent from my Nexus S using XDA App
Ok guys i have helped a lot of you out there but i need help this time.
Few days ago i accidently dropped my phone down but nothing happened that time.
Next day everything was fine until the day after when my phone suddenly switched off.i switched it on but after few minutes it became off again.then i tried to switch it on but nothing happened.
i tried removing battery and charging again but nothing happened.
but one strange thing was my battery was getting hot even when the phone was off.
i thought smth is wrong with battery and i bought a new one but nothing happened.
no download mode no recovery nothing....i mean nothing..........
So know i dont know whats wrong and its not even in warranty as i dont have bill and other things.
i went to a local shop but they said give it to us a we will find the problem but i am scared that there may be only minute problem for which they will charge like rs.500 to rs.1500 and may still not fix it.so i dont trust them.
so pls. help by telling me what could have happened and has this happened to anyone else??
and yeah i have not flashed clockwork mod.....i had chocobread 3.2........
maybe the battery leaked inside the phone and thats why it wouldnt on
thats why the battery was hot due to the chemical reactions taking place inside the battery.
try putting the new battery in and charging it for like 10 min and then on and see if it works.
try shaking the phone also to see if any part inside the phone is lose or broken
last option is give it for repair
PS: if u do know a lot about ur phone hardware try opening it and see whats wrong inside even though i got no idea what will happen coz ive never tried
best of luck
may be the screens cable broken..
It looks something that samsung care can fix...be ready to shell out some cash...
I would advise against unofficial service, atleast for smartphones...
Sent from my GT S5670 using xda free, (coz the premium keeps force closing :banghead: )
Well its really f***in trouble man...
I'm guessing that your phones hardware are down, because of the impact... maybe the display flexible or the power supply that's going bad and that's why you're phone can't turned on again..
Battery shouldn't be problem, coz it charge and getting hot...
My advise is just go and repair it to the Samsung Service Center..
Just my little opinion..
Sent from my Galaxy Fit
Thanks guys but how much expense can I expect like from just damaged power supply to damaged chips?
I don't want to spend much as I am looking to buy s3 very soon.
-HellRaiser- said:
Thanks guys but how much expense can I expect like from just damaged power supply to damaged chips?
I don't want to spend much as I am looking to buy s3 very soon.
Click to expand...
Click to collapse
My friend which is a phone technician told me that your problem is the IC Power (power supply)..
Just replace it with the new one ...
I'll guest its about 5 to 10 USD..
Sent from my Galaxy Fit
It should not cost too much. While i doubt that it would have anything to do with the battery (as ive dropped my phone several times over the past one yr ) id agree that you take it to the samsung service ctr. It may cost a little, but the fit is worth every penny
Sent from my GT-S5670 using XDA
It seems the Power IC, however check the pins that connect battery with motherboard.
I have a nexus 5 rooted with stock rom and kernel and stock recovery+ xposed+GravityBox and some other xposed modules.
this happened sunday and again today.
I unlocked the screen and then the screen looked like that:
even on reboot the screen still was with the pixel snow
and after a few minutes of locking and unlocking repeatedly the screen turned OK again.
couldn't find a lot of information online.
does anyone knows why has this happened?
has someone experienced this kind of failure?
any advice?
thanks.
It's a hardware failure. Most probably the screen or the Flex cable went bad. It can only be solved by replacing it.
Definitely a hardware fault.... Had exactly the same screen on my n86 when the repair guyz told me that flex cable was damaged...
thanks..
the problem is I bought the phone on ebay and had it sent to my uncle who was in the states for a business trip and then he brought it to me when he finished his trip.
I'm not from the US so I don't know who should I complain to :\
sending it back to the US and **** will take a lot of time and probably money
rozin said:
thanks..
the problem is I bought the phone on ebay and had it sent to my uncle who was in the states for a business trip and then he brought it to me when he finished his trip.
I'm not from the US so I don't know who should I complain to :\
sending it back to the US and **** will take a lot of time and probably money
Click to expand...
Click to collapse
Totally depends on the device's IMEI. If the IMEI if not of the country you're residing in, warranty goes out of the window. In any case, you need to send it in to get it fixed whether it's under warranty or not.
Good Luck :good:
vin4yak said:
Totally depends on the device's IMEI. If the IMEI if not of the country you're residing in, warranty goes out of the window. In any case, you need to send it in to get it fixed whether it's under warranty or not.
Good Luck :good:
Click to expand...
Click to collapse
Changing the flex cable won't cost alot...
If the screen is damaged (i hope its not) it will hurt...
So best is to get it done from local lg service center ..as u have no warranty by any means
Wrong post quoted
Hi guys!
I bought one of those LG G Flex 2 H950 @ US$249 on eBay from Qualitycellz. However, my unit seems to have some issues...
It does not matter what I am doing on my phone, does not matter whether I am using a SIM-card or not (I tried the phone with and without Sim-Card), my phone keeps rebooting on various situations, meaning that there is no pattern or logic on those restarts. Usually I am just casually using my LG G Flex 2 and bang, the phone restarts. I can't find any meaning at all. I have looked it up but I could not find anyone with a similar issue, nor a solution.
What makes it even more crazy is the fact that I have tried numerous factory resets, as well as installing a new ROM! (I have installed the H950PR 5.1.1 ROM over the 5.0.2 AT&T one), however the phone is still not working properly. I could swear the problem was the ROM, but it looks like it is not.
What can I do about it?! I live overseas so returning the phone to get a new one is not an option, and warranty for LG is not international :crying:
Thank you and best regards.
The phone has a hardware defect most likely. I had this problem with my G2 a few months after I purchased it. Regardless of temp or ROM the phone would reboot all the time.
http://forum.xda-developers.com/showthread.php?t=2663369
Sent from my LG-H950
Ace42 said:
The phone has a hardware defect most likely. I had this problem with my G2 a few months after I purchased it. Regardless of temp or ROM the phone would reboot all the time.
http://forum.xda-developers.com/showthread.php?t=2663369
Sent from my LG-H950
Click to expand...
Click to collapse
I see. And how did you solve the problem in the end?
If this is really a hardware problem, I am helpless, I guess...since I am not in the United States right now.
Rizera said:
I see. And how did you solve the problem in the end?
If this is really a hardware problem, I am helpless, I guess...since I am not in the United States right now.
Click to expand...
Click to collapse
It was never resolved, actually got worse ha-ha. Sometime in Aug or July it stopped going into the OS so I started disassembling it out of frustration. Also linked the wrong post.
http://forum.xda-developers.com/showthread.php?p=60328500
Sent from my LG-H950
Exact same issue
I also bought an lg g flex 2 from ebay user qualitycellz. I also do not live in the US. My phone started doing these resets and it got to the point at which it gave up and just wont start... (It tries and tries again until i plug it in or it runs out of charge). There seems to be something dodgy with the seller and I will be emailing him regarding the issue.
Chiming in here, same issue, same ebay seller. Any updates from you guys?
Sent from my LG-H950 using Tapatalk
Same issue here. To turn device back on I have to hit the power and the volume down. If I upgrade to marshmallow will it fix the issue?
My phone reboots when i use 4G, i now only use 3G to avoid any problem, but that's annoying
To bump my previous post, I talked to LG, they claimed a motherboard problem and will be replacing it under warranty.
Same problem here
Thehamster576 said:
I also bought an lg g flex 2 from ebay user qualitycellz. I also do not live in the US. My phone started doing these resets and it got to the point at which it gave up and just wont start... (It tries and tries again until i plug it in or it runs out of charge). There seems to be something dodgy with the seller and I will be emailing him regarding the issue.
Click to expand...
Click to collapse
I too had this same problem for past 2 month's.It all started with the mobile restarting randomly ..2 days ago it stopped to boot up at all.:crying:
It just keeps bootlopping on the LG screen .turns off and again LG.
When I try to use it plugged in ,it works a but slower than normal.
I think it is a hardware issue.maybe with the battery?Guess only ?
Anyone here has a solution ?I am currently outside us .:crying:
I have the same issue with my Flex -2 purchased from same seller last year August.
I also bought an lg g flex 2 from ebay user qualitycellz. I also do not live in the US. My phone started doing these resets for last 4 days. It tries and tries again until i plug it in and press power button. If I disconnect from the wall, it stopped working. But since yesterday it got to the point at which it gave up and just wont start. I see only the LG screen flashing. If I press the power buton
smatamaari said:
I have the same issue with my Flex -2 purchased from same seller last year August.
I also bought an lg g flex 2 from ebay user qualitycellz. I also do not live in the US. My phone started doing these resets for last 4 days. It tries and tries again until i plug it in and press power button. If I disconnect from the wall, it stopped working. But since yesterday it got to the point at which it gave up and just wont start. I see only the LG screen flashing. If I press the power buton
Click to expand...
Click to collapse
Have you got any idea about the solution ?:crying::crying:
same issue here same seller
seems a hardware issue.
dear guys
i have had this problem but it got worst and now it restarts a fast as it can
it restarts when logo comes up
this g flex 2 is making me crazy
please help me if you know anything.
thanks
amiralizadeh said:
dear guys
i have had this problem but it got worst and now it restarts a fast as it can
it restarts when logo comes up
this g flex 2 is making me crazy
please help me if you know anything.
thanks
Click to expand...
Click to collapse
You'll have to send it in. It's a hardware bootloop problem. Only LG can fix it unfortunately.
Sent from my SM-N910T using Tapatalk
Solved
I have changed battery. No more problem with randomly reboot.
Lg flex 2 restarting problem
I tried a lot of things but now i am sure this is a battery problem ,i noticed that when i charge my phone to 100 percent it started normally so every time i charge it all the way to 100 percent it works and when i dont it just restarts so you have 2 options to replace the battery or charge your phone fully every time
Hope this one helped
My G flex 2 also started doing the same. Seller was also the same qualitycellz from ebay.
My flex2 also started random reboots. Once mainboard was changed because there was bootloop issue, but now its a bit different. Also a bit over one year with a new board.. Maybe the reason of it is battery because its quite old. well, I need to wipe it clean just in case.
le grande magnetto said:
My flex2 also started random reboots. Once mainboard was changed because there was bootloop issue, but now its a bit different. Also a bit over one year with a new board.. Maybe the reason of it is battery because its quite old. well, I need to wipe it clean just in case.
Click to expand...
Click to collapse
Haha... Your story is exactly as mine. The random rebooting got worse for me over the span of a week and now it reboots after a second of staring up. So it's basically bricked.:crying:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Didn't you mess with anything in Developer options?
_jis_ said:
Didn't you mess with anything in Developer options?
Click to expand...
Click to collapse
No. Infact i haven't even unlocked the developer options.
bhavik_kk said:
No. Infact i haven't even unlocked the developer options.
Click to expand...
Click to collapse
Did you activated some gestures? Settings / Advanced / Gestures...
If not then do factory reset, if it doesn't help then RMA.
Double tap to wake up and finger print gesture are the only 2 things which are turned on.
Then do factory reset, if it doesn't help then RMA.
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
After my last post in this thread, i had uninstall a gallery app by SB studios(available on play store) and since then the problem has stopped. I have a replacement date till 7th July....will wait till 6th and in case the problem occurs even once, ill put up a replacement request.
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
Just chiming in, I don't see how a loose battery will cause the phone to hang up and reboot. A loose battery will be a fire hazard. A loose battery connector could short circuit the phone and/or make the phone loose power instantly.
I suggest you reset your phone again and if the problem persists get a replacement. Don't wait for the last day, you'll have to convince the CSR to accept the RMA.
Already place a replacement request. I received a call from flipkart today noon, asking me to start the phone in safe mode and see if the problem persist, do a factory reset. Wierd part was the phone even hung when i was in safe mode. I have informed flipkart abt the current state of the phone and they are sending some technician to my residential place check the phone.
@bhavik_kk That's good to hear, keep us apprised!
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
This phone is a joke! It is starting to look as bad as the Samsung Galaxy Fold. Way too many issues need to be resolved. Asus rushed it out in an attempt to compete and they are falling on their faces hard. Don't believe me...just do the research on the many, many issues.
bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
kwongwt said:
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
Click to expand...
Click to collapse
mohitgarg7 said:
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
Click to expand...
Click to collapse
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
bhavik_kk said:
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
Click to expand...
Click to collapse
Just call the customer service again (take the number from the website). You'll again get frustrated while explaining a new person the whole problem all over again. They'll send the technician again (hopefully the same one). Just tell him that the reset didn't work (or record a video of the bootloop) and he'll approve the replacement. It worked for me (got the replacement) and hopefully will work for you too.
_jis_ said:
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
Click to expand...
Click to collapse
I am from Hobg Kong. My phone was functioning well before the latest update last week.
Its funny when I took my phone to the service center it has rebooted by itself (I tried for an hour earlier but the phone has refused to boot no matter how I tried) and everything seens to be fine. Luckily I have recorded a video of the malfunction earlier at home to prove my case !
kwongwt said:
I am from Hobg Kong. My phone was functioning well before the latest update last week.
Click to expand...
Click to collapse
What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
_jis_ said:
What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
Click to expand...
Click to collapse
My phone is not with me so I cannot tell you exactly which version it was. As I said, it was Ok before the latest upgrade a few days ago. I have been using volte since day one. I doubt it caused the problem because when reboot happened, I was at home using WiFi.