My original nexus incurred some water damage a few weeks ago, so I called up Google in hopes of receiving a replacement and sure enough they mailed me a shiny new factory refurbished Nexus 5. Since my warranty is nearly up and I would have to go through the process of backing up and transferring files anyway, I thought I would go ahead and unlock the new phone. I got to the point of signing into the new phone and enabling developer options and usb debugging. Here's where things got weird: I left the phone either turned off or in fastboot mode connected to the computer with no android development drivers on the computer. I left the room for about 2 hours to go out with friends to dinner. When I returned the new phone would not respond to being plugged into either the computer or a wall charger nor would it power on in any fashion. I have no idea what could have happened while I was gone but I know for a fact that there was no physical damage to the phone since it was in the same position that I left it.
Sounds like you need to get another new phone. Don't know what happened to it.
Sent from my Nexus 5 using XDA Free mobile app
Google warranty does not cover water damage
Sent from my Nexus 5
Maybe your battery just died? Was it fully charged when you left? Hold the power button for like 15 seconds or so and see if you can force a reboot
dicecuber said:
Google warranty does not cover water damage
Sent from my Nexus 5
Click to expand...
Click to collapse
If you bought from US play store, they now do one time replacements for thing such as cracked screens so it wouldn't surprise me they would do water damage one time too.
Sent from my Nexus 5 using Tapatalk
dicecuber said:
Google warranty does not cover water damage
Sent from my Nexus 5
Click to expand...
Click to collapse
Perhaps read the OP again..... ?
You may be encountering the original issue that the phone was returned for. I just had this happen to me and I'm pretty pissed at the whole situation. My GPS stopped working on my phone (it would get lost in a parking lot) and after speaking with Google, they agreed that a replacement was in order. They sent me a refurbished phone. Everything seemed ok at first, but within a couple days I started noticing issues with the speaker. Found a thread online with people experiencing similar issues and they found that pushing the back of the phone restored the speaker (likely loose connection). Called Google and they looked up the IMEI number and sure enough, that was the original reason it was returned to LG. So LG didn't actually fix it. I would call Google and ask them to look up the IMEI to see why it was returned in the first place.
FYI, I'm pissed at Google because they first offered to send me a new phone (not refurb) because of the trouble, then changed their mind after waiting a day, and yet won't expedite the shipping so I'm stuck with a phone that I can't make or receive calls on without Bluetooth for another week. In the span of 1 week they went from providing the best customer service I've seen to the worst. Sadly, this Nexus 5 will be my last Google device.
KJ said:
Perhaps read the OP again..... ?
Click to expand...
Click to collapse
They will charge him double when they find out hopefully
Sent from my Nexus 5
Related
So I think I have repaired my hardware until it is toast. A couple of weeks ago my screen cracked. I have repaired iPods and iPhones in the past so I felt confident ordering a new screen assembly (the whole deal, digitizer, LCD etc) and replacing it.
I put it all back together and it was running fine. I screwed up the front camera, but ordered another one.But I noticed that I hadn't totally closed the case and one of the clips wasn't closed. I pushed it shut and the connectivity on 3G (4G is spotty in my town) disappeared.
I opened it up and saw I had broken the 3G antenna. So I ordered another and replaced it. Still no signal most of the time. I talked to a guy at the Cell Phone repair shop and he suggested to get another antenna. So I did.
When it arrived yesterday I replaced the front camera and the antenna.
NOW
still no connectivity
AND
the unit will not stay on without external power. It powers up fine and says no power and shuts down. The battery icon shows no power and charging, but does not charge and shuts down the moment it is unplugged. The unit was running at about 50% power when I replaced the camera and antenna.
So any suggestions? I figure if I ship it to LG, they are going to laugh and say "No Warranty for You!" but I don't come up for a new subsidized phone for two months.
Sprint, Nexus 5, stock.
Maybe instead of talking to the guy at the cell phone repair shop, just give it to him. No one can advise without hands on...
Sent from my Nexus 5 using Tapatalk
rootSU said:
Maybe instead of talking to the guy at the cell phone repair shop, just give it to him. No one can advise without hands on...
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
He has never had his hands on a Nexus 5, and was hesitant to speak with any authority on either issue.
I just was seeing if either problem was one of those things people with experience breaking down the N5 would go "yeah it does that unless you do x and y."
OK well you need to give it to A professional. Any other mobile repair shop. "it could be x" just leads to you spending more money on stuff it isn't so my advice is get a professional assessment and don't take any "could be" from here
Sent from my Nexus 5 using Tapatalk
rootSU said:
OK well you need to give it to A professional. Any other mobile repair shop. "it could be x" just leads to you spending more money on stuff it isn't so my advice is get a professional assessment and don't take any "could be" from here
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
This post is part of the last ditch attempt to troubleshoot before I try and get Sprint to let me get a subsidized phone early. I figured that somehow it all went FUBAR.
Thanks for the advice.
Sure. Fair enough.
Sent from my Nexus 5 using Tapatalk
Apparently at least the battery issue is software related. I did a factory reset (couldn't hurt at this point) and the whole time during the reset and wipe (several minutes) the battery worked fine. The moment it booted into KitKat, I get the shutting down no power screen. After some experimenting, I notice it will stay on fine in recovery mode, into android and it shuts down.
I am googling, but open to suggestions.
Hey guys, I'm hoping someone can help me out here. 2 nights ago I opened up my sons Nexus 5 and changed the battery. I replaced it with a oem replacement that I found on Amazon. I put the phone back together and everything works fine, but he is suffering from random shutdowns. He says that he plays his phone throughout the day and every now and then when he pulls his phone out of his pocket it has powered off. He has to hold down the power button to restart the phone. Has anyone ever had this issue? Do I need to take the phone back apart? Help please!
Open the phone again to make sure everything inside is connected firm and correctly. Otherwise if you keep getting the issue after, you should probably send the battery back to the seller.
It is very difficult to find genuine batteries these days as this phone isn't manufactured anymore. Every battery being different in every phone these days. Planned obsolescence at it's best.
Sent from my Nexus 5 using Tapatalk
SAme happened to me recently, make sure all the connections are ok and if its still acting ****ty send it back for a replacement.
dkconor said:
Open the phone again to make sure everything inside is connected firm and correctly. Otherwise if you keep getting the issue after, you should probably send the battery back to the seller.
It is very difficult to find genuine batteries these days as this phone isn't manufactured anymore. Every battery being different in every phone these days. Planned obsolescence at it's best.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yes, recheck the connections, but I strongly suspect defective battery, too. I don't know if this one is any better: https://lg.encompass.com/item/10389517/LG/EAC62078701/Rechargeable_Battery,lithium_Polymer. Probably more $ but not unreasonable. I believe I read shipping is about $8.
Sent from my Nexus 9 using Tapatalk
My wife's phone randomly turned off yesterday and we just ignored it. Today, it would randomly restart and/or turn off at least 3 times the whole day. When we have it plugged in to charger, it would randomly turn off and restart. Then we have to pull the battery out to turn the phone on. But now, the phone won't even turn on anymore. I have a G5 (w/ Verizon) and we tried swapping the battery packs and her phone won't turn on. Just to be sure, I plugged her battery to my phone and it started, though it displayed a "Module not compatible with Verizon"
Anyone else running into similar issues?
Yes. Today I had about 30 app updates to do in Google Play. I set it to update all while here at work, put it in my pocket, and went to take care of some tasks here in the building. The next time I pulled it out about an hour after that, I noticed the phone was off. It wasn't hot or overheating, and the power button doesn't respond regardless of how long I hold it in. Recovery mode also doesn't start up. I removed/reinserted the battery multiple times to no avail.
My phone did the same thing! It just froze one day and I had to battery pull to get it working again. Then later on it froze and started resetting over and over again. Finally it froze, shut off, and never worked again no matter what I did. It might be a bad batch of these phones. I am now on my fifth phone. The other three had dead pixels. I hope my fifth phone won't have any of the previous phones issues.
DarkMage619 said:
My phone did the same thing! It just froze one day and I had to battery pull to get it working again. Then later on it froze and started resetting over and over again. Finally it froze, shut off, and never worked again no matter what I did. It might be a bad batch of these phones. I am now on my fifth phone. The other three had dead pixels. I hope my fifth phone won't have any of the previous phones issues.
Click to expand...
Click to collapse
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
I'm in the UK on EE and I've also had this problem with both my original LG G5 and the replacement. The phone display would randomly disappear then it would be impossible to switch it back on using the power button and recovery mode didn't work either. The only way to make it work again was to plug it into the charger.
Luckily I was within the 14 days and have returned them both. The second is awaiting assessment by their engineers but I've lost faith and am going with the Samsung Galaxy S7 instead.
woodie said:
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
Click to expand...
Click to collapse
I called T-Mobile and told them my phone was dead. Saying it was dead allowed me to avoid all the tech support questions and they sent me a new phone with 2 day shipping. I was surprised how quickly they sent the new phone to me. I don't think there is any way they will give you a full refund if you are outside of the 14 day window but you are still well within the warranty period so I would keep bugging them till you get a phone you are fully satisfied with.
In addition you can use the LG backup app to save all apps and the associated data. After everything is backed up wipe the phone that way you keep your data with you on an SD card. I couldn't wipe the data off my dead phone but I doubt it could be retrieved anyway.
woodie said:
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
Click to expand...
Click to collapse
if you call t mobile and tell them about yiur problem they will send you a new one try it
Sent from my SM-G935T using XDA-Developers mobile app
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Same phone here. I thought mine was dead too. Phone just instantly shuts off. Need to long hold power button restart. Happened to me numerous times in the past 12 hours. I am unlocked and rooted. I wonder what's going on.
Sent from my Pixel XL using Tapatalk
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
Are you using newest february security patch?
Maybe unrelated but I just had similar problem on my old Moto X '14. I'm using it as a backup device on Fi and I accidentally let it run out of power (no idea how much battery was left when it shut down). The phone is running a Nougat rom and it appeared completely dead until a found the suggestion to plug it into "the strongest charger I owned". Did this and let it sit for a while and it came back to life and charged normally. Just thought I'd mention this as it seems to be a problem with Nougat itself (had the same thing happen to my tablet also running Nougat). I'm now scared to let my Pixel run out of juice.
moeREM said:
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
Click to expand...
Click to collapse
3 devices is nothing. If they sold 3 million Pixels, that means that 99.999999% are okay so far. That's a good amount. ?
Edit: Double post - please disregard.
moeREM said:
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
Click to expand...
Click to collapse
Same here, I bought from a retailer. My headphone jack was making some serious noise when plugging in the headphones, I called up Google and they sent me an RMA. Three days later they had my phone and shipped the new (not refurbished) phone to me. Got it three business days later. So yes, in short they will support warranty on pixels not purchased thru Google play.
I just finished a long useless chat with Google support. I have to go to the retailer for warranty support. If they won't help then I can go back to google. I'm in Australia if that makes any difference
k.s.deviate said:
Same here, I bought from a retailer. My headphone jack was making some serious noise when plugging in the headphones, I called up Google and they sent me an RMA. Three days later they had my phone and shipped the new (not refurbished) phone to me. Got it three business days later. So yes, in short they will support warranty on pixels not purchased thru Google play.
Click to expand...
Click to collapse
This was my experience too (including the same hardware problem!).
Similar thing happened to me. The phone started rebooting about once a day over the last week. I woke up and it was stuck on the bootloader. It wouldn't load the OS or the recovery.
Bought mine through project Fi but unfortunately its already almost 3 months old and they would only send me a refurbished device.
Pixel also died...no apparent reason
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
I felt like I could have written that exact post. Had phone for less than a year, phone also died for no apparent reason. Google support was useless. Had to pay for a refurbished pixel (which costs more than buying new Pixel $800 refurbished, $500 new?)...and now am on a week long waiting game for the replacement. I'm not sure why Google doesn't replace with a new phone vs a refurbished phone. Also disappointed that it takes almost a full week to get replacement. I asked about expedited shipping, they told me it was not an option. Overall disappointed. I may sell my new refurbished phone and buy something more reliable.
googledisappoints2 said:
I felt like I could have written that exact post. Had phone for less than a year, phone also died for no apparent reason. Google support was useless. Had to pay for a refurbished pixel (which costs more than buying new Pixel $800 refurbished, $500 new?)...and now am on a week long waiting game for the replacement. I'm not sure why Google doesn't replace with a new phone vs a refurbished phone. Also disappointed that it takes almost a full week to get replacement. I asked about expedited shipping, they told me it was not an option. Overall disappointed. I may sell my new refurbished phone and buy something more reliable.
Click to expand...
Click to collapse
I had the same thing happen. I RMA'd the first one and received a brand new one as a replacement. After about three months, the new one died the same exact way. I RMA'd that one and received a refurbished one. So far, it's been fine... but I don't trust it.
Same here
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
My pixel died jan 2, i think its a problem with these phone. I've been searching and its a widespread problem, im also in the process of starting a class action about it.
1199c said:
My pixel died jan 2, i think its a problem with these phone. I've been searching and its a widespread problem, im also in the process of starting a class action about it.
Click to expand...
Click to collapse
It's a minor hw/sw defect in a very extremely small portion of the phones and isn't permanent and they painlessly replace the phones with brand new ones in a few short days after the request is processed. Good luck filing and winning a class action suit against Google over this.
You guys are lucky. This happened to me, but my warranty expired by three weeks. Google refuses to help me. I took it to their authorized repair and they cannot do anything to get it working.
Phonelessgoogleuser said:
You guys are lucky. This happened to me, but my warranty expired by three weeks. Google refuses to help me. I took it to their authorized repair and they cannot do anything to get it working.
Click to expand...
Click to collapse
"update" i called google several times and they finally agreed to replace my phone, for free!. I told them that there were a lot of pixel phones suffering the same issues. I even offered to pay to have it repaired/replaced, and i was 5 weeks out of warranty
Same thing happened to me. Was out of the 1 year warranty and the google extended warranty i had to pay $90. This was the third phone it happened to also.
Sent from my LG-H830 using Tapatalk
Just happened to me too! Pixel XL died over night, went through google hardware chat support on my pc... to find my phone was out of warranty by 1 day. Looks like they are processing an exception though for me and replacing it (kind of vague though about what they are going to do on their end, so not actually sure what they implied). I also took it to their authorized repair store ubreakifix as well. The technician put in a new battery, screen and charge port with no luck, phone came back as not repairable. Said there was a tiny amount of water damage but nothing was fried so he ruled that out (my phone got a tiny amount of rain on it about 3 weeks ago is only thing I can recall). He believed there is a larger problem with the power mgmt system, another person behind me in line had the same exact issue and outcome.
My phone is also basically dead microphone won't work headphone jack won't work can't record at times have to restart the phone multiple times to get it to work again then craps out again when headphones plugged in straight static then other times you plug it an there's no sound at all also getting restarts
---------- Post added at 12:16 AM ---------- Previous post was at 12:15 AM ----------
Is there anywhere I can trade in my phone get money gonna buy a OnePlus 5T
I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.
i42o said:
I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.
Click to expand...
Click to collapse
I would push for in advanced RMA. Be civil and respectful but also set boundaries, like the fact that a 60 mi trip is absolutely insane for a product that is under warranty and is experiencing a manufacturing defect. If you're getting nowhere with the current rep, ask to escalate the case to a manager and proceed to plead your case. They should do it, I don't see why they wouldn't under your scenario as you tell it. Good luck.
I've had my Oh So Orange Pixel 4 XL since probably the same time as yours and no battery charge and usage issues here. You're within the one year warranty so I would go for a replacement.
Sent from my Pixel 4 XL using Tapatalk
I've had this problem. I took it to ubreakifix to have it repaired. No problems since.
The service I received at ubreakifix was subpart today the least.
Google will also let you send the phone in for repair. You would just have to wait.
Fyi I had to take my phone in to ubreakifix they didn't have parts, then wait for parts to come in. Then their online tracking said the phone was done and when I came in had to wait an hour for it to actually be repaired.
If they are that far away save yourself a headache and just send it in to Google.
Sent from my Pixel 4 XL using Tapatalk
speeddemon1891 said:
Google will also let you send the phone in for repair. You would just have to wait.
Click to expand...
Click to collapse
I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk
Here is what happens. See the picture of the Pixel I just had fixed. And why pressing on the G on the back glass helps.
Look at the new battery on the ground under the phone. Notice the gold connector. Then look at the used battery in the air. The connector comes off the battery.
In my case, the connector was stuck in the board, and the main board needed replacing. Thankfully google approved it.
I honestly feel like that with time this will start beginning to happen on a lot of pixel 4 xls
EeZeEpEe said:
I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk
Click to expand...
Click to collapse
I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.
bobby janow said:
I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.
Click to expand...
Click to collapse
You could be right. My last 3 Google phones were all through Google Store so wouldn't know how replacements are through retail stores.
Sent from my Pixel 4 XL using Tapatalk
WeBreakUpay sucks. They changed a battery in my 2XL and the camera stopped working a few days later. They said it wasn't their fault. They charged me for it. So I bought a 4XL and vowed never to set foot in there. Send it back to Google. Hopefully you have a backup.