Random shutdowns after battery change - Nexus 5 Q&A, Help & Troubleshooting

Hey guys, I'm hoping someone can help me out here. 2 nights ago I opened up my sons Nexus 5 and changed the battery. I replaced it with a oem replacement that I found on Amazon. I put the phone back together and everything works fine, but he is suffering from random shutdowns. He says that he plays his phone throughout the day and every now and then when he pulls his phone out of his pocket it has powered off. He has to hold down the power button to restart the phone. Has anyone ever had this issue? Do I need to take the phone back apart? Help please!

Open the phone again to make sure everything inside is connected firm and correctly. Otherwise if you keep getting the issue after, you should probably send the battery back to the seller.
It is very difficult to find genuine batteries these days as this phone isn't manufactured anymore. Every battery being different in every phone these days. Planned obsolescence at it's best.
Sent from my Nexus 5 using Tapatalk

SAme happened to me recently, make sure all the connections are ok and if its still acting ****ty send it back for a replacement.

dkconor said:
Open the phone again to make sure everything inside is connected firm and correctly. Otherwise if you keep getting the issue after, you should probably send the battery back to the seller.
It is very difficult to find genuine batteries these days as this phone isn't manufactured anymore. Every battery being different in every phone these days. Planned obsolescence at it's best.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
Yes, recheck the connections, but I strongly suspect defective battery, too. I don't know if this one is any better: https://lg.encompass.com/item/10389517/LG/EAC62078701/Rechargeable_Battery,lithium_Polymer. Probably more $ but not unreasonable. I believe I read shipping is about $8.
Sent from my Nexus 9 using Tapatalk

Related

Nexus S won't power up?

I recently flashed CMRex with Kejar's 4.1.1 gapps and was going about setting up my device. I got everything set up how I like with all the apps I wanted downloaded and running how I wanted them. I then ran the v6 supercharger mod that I had used on my past two roms with no problem whatsoever. After finishing the set up of the script, I rebooted my device and all was well. I went to browse on craigslist's mobile app, then I saw something I wanted to google, so I opened my browser. My browser took an ungodly amount of time to load my homepage(google), and wouldn't respond hardly. I couldn't get the touchscreen to respond. My hardware buttons did respond and I got haptic feedback from them, but no response on the screen. Eventually, after numerously pressing the home button, I got a message saying the browser wasn't responding, selected ok to close it, then back to the non-responsiveness of the touch screen and hardware buttons. And then another eventually later, after another multitude of home button presses, I got to my homescreen but everything was laggy. The most lag I have ever encountered with my device since I obtained it, not to mention that my device was beginning to heat up. So, I decided I would power off the device, remove the battery, let it cool down, and then replace the battery before powering it back up. Well, lo and behold, I did just that, went to power back up my device, and there was no sign of life at all. Tried to get into the bootloader, no response. Tried a normal boot, no response. Tried to plug it into the charger to see if it would charge, no response. Well, my girlfriend told me to leave the battery out for a while and leave it alone for a while before trying it again. So, I played some MW3 for about 45 minutes to an hour, repeated all the above, and still no sign of life. Can anyone help me out? (I don't know if this is supposed to go into the Q&A or here, so I just post here.) I'm so distraught at the possibility of losing my phone, that I'm finding it hard to cope at the moment. Should be thinking of ways to gain some money in order to purchase a new device or is there still hope?
what a long message.do you have any point form here?
i hope you solve the problem .
Do you have access to a separate charger? You can try charging your battery there and see if that works. Did you try connecting it to the computer? Maybe that will show some sign of life. Also, how old is your phone and did you over clock?
Sent from my Nexus S using xda app-developers app
kwibis said:
Do you have access to a separate charger? You can try charging your battery there and see if that works. Did you try connecting it to the computer? Maybe that will show some sign of life. Also, how old is your phone and did you over clock?
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Click to collapse
I did not overclock, I do believe that my clock speeds were at the kernel default, either 100/1k, or 200/1k. Not sure which, but definitely one of those. The only other charger I would have access to would be my mother's HTC charger, but I will try that and connecting it to the computer as well. Well, I'm not exactly sure on the age of the phone because I purchased it off of craigslist, but it's in great condition. Only had a small scuff on the top left corner, but I know that has nothing to do with the age of the hardware. ): Could it possibly be that my battery decided to die for some reason? I've been having horribly battery life lately. Granted, I had horribly battery life when I got the phone, but it's gotten worse and worse since then.
My Nexus S wouldn't start but gave a flash on the screen when the battery was first inserted. Just got it back from repair and it was a motherboard problem. Was looking at a Huawei G300 as a cheap replacement if the repair wasn't covered by warranty (which it was). Good luck!
Thing about it is, I bought the phone off craigslist so I have no idea if its covered by the warranty still. Should I try calling samsung and find out?
Sent from my SGH-i997 using xda app-developers app
Sorry for my late reply! You could try, but u guess you can get a battery from Ebay and check if that solved the problem. Or if you have a friend who has one...
Sent from my Nexus S
I'm the only person I know that has this phone. And I guess the battery will have to wait till I get a job, but if im waiting that long, I'm just going to get a new phone all together.
Sent from my SGH-i997 using xda app-developers app
Testing the battery can be done differently, do you have a multimeter? Maybe your neighbours have one, it's a common thing. You can measure whether it has any power left. If you measure low voltage (below let's say 3400 mV), then it could be battery related.
Sent from my Nexus S
DefinitiveX said:
I recently flashed CMRex with Kejar's 4.1.1 gapps ... or is there still hope?
Click to expand...
Click to collapse
Many reports on dead Nexus S with 4.1.1. Mine included after flashing CM10. Sent for repair 10 days ago and still waiting...
If you've got no warranty, perhaps time to buy a new phone? Bought myself a new Galaxy Nexus.
I would like to get a new galaxy nexus, but I have no money to do so. I'm currently trying to get a job and i m going to save up for a new phone. Im either going to get an s3, a galaxy nexus. Either one of those two or the new nexus if it comes out.
Sent from my SGH-i997 using xda app-developers app

[Q] No connectivity or battery?

So I think I have repaired my hardware until it is toast. A couple of weeks ago my screen cracked. I have repaired iPods and iPhones in the past so I felt confident ordering a new screen assembly (the whole deal, digitizer, LCD etc) and replacing it.
I put it all back together and it was running fine. I screwed up the front camera, but ordered another one.But I noticed that I hadn't totally closed the case and one of the clips wasn't closed. I pushed it shut and the connectivity on 3G (4G is spotty in my town) disappeared.
I opened it up and saw I had broken the 3G antenna. So I ordered another and replaced it. Still no signal most of the time. I talked to a guy at the Cell Phone repair shop and he suggested to get another antenna. So I did.
When it arrived yesterday I replaced the front camera and the antenna.
NOW
still no connectivity
AND
the unit will not stay on without external power. It powers up fine and says no power and shuts down. The battery icon shows no power and charging, but does not charge and shuts down the moment it is unplugged. The unit was running at about 50% power when I replaced the camera and antenna.
So any suggestions? I figure if I ship it to LG, they are going to laugh and say "No Warranty for You!" but I don't come up for a new subsidized phone for two months.
Sprint, Nexus 5, stock.
Maybe instead of talking to the guy at the cell phone repair shop, just give it to him. No one can advise without hands on...
Sent from my Nexus 5 using Tapatalk
rootSU said:
Maybe instead of talking to the guy at the cell phone repair shop, just give it to him. No one can advise without hands on...
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
He has never had his hands on a Nexus 5, and was hesitant to speak with any authority on either issue.
I just was seeing if either problem was one of those things people with experience breaking down the N5 would go "yeah it does that unless you do x and y."
OK well you need to give it to A professional. Any other mobile repair shop. "it could be x" just leads to you spending more money on stuff it isn't so my advice is get a professional assessment and don't take any "could be" from here
Sent from my Nexus 5 using Tapatalk
rootSU said:
OK well you need to give it to A professional. Any other mobile repair shop. "it could be x" just leads to you spending more money on stuff it isn't so my advice is get a professional assessment and don't take any "could be" from here
Sent from my Nexus 5 using Tapatalk
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Click to collapse
This post is part of the last ditch attempt to troubleshoot before I try and get Sprint to let me get a subsidized phone early. I figured that somehow it all went FUBAR.
Thanks for the advice.
Sure. Fair enough.
Sent from my Nexus 5 using Tapatalk
Apparently at least the battery issue is software related. I did a factory reset (couldn't hurt at this point) and the whole time during the reset and wipe (several minutes) the battery worked fine. The moment it booted into KitKat, I get the shutting down no power screen. After some experimenting, I notice it will stay on fine in recovery mode, into android and it shuts down.
I am googling, but open to suggestions.

[Q] Replacement Nexus 5 will not power on

My original nexus incurred some water damage a few weeks ago, so I called up Google in hopes of receiving a replacement and sure enough they mailed me a shiny new factory refurbished Nexus 5. Since my warranty is nearly up and I would have to go through the process of backing up and transferring files anyway, I thought I would go ahead and unlock the new phone. I got to the point of signing into the new phone and enabling developer options and usb debugging. Here's where things got weird: I left the phone either turned off or in fastboot mode connected to the computer with no android development drivers on the computer. I left the room for about 2 hours to go out with friends to dinner. When I returned the new phone would not respond to being plugged into either the computer or a wall charger nor would it power on in any fashion. I have no idea what could have happened while I was gone but I know for a fact that there was no physical damage to the phone since it was in the same position that I left it.
Sounds like you need to get another new phone. Don't know what happened to it.
Sent from my Nexus 5 using XDA Free mobile app
Google warranty does not cover water damage
Sent from my Nexus 5
Maybe your battery just died? Was it fully charged when you left? Hold the power button for like 15 seconds or so and see if you can force a reboot
dicecuber said:
Google warranty does not cover water damage
Sent from my Nexus 5
Click to expand...
Click to collapse
If you bought from US play store, they now do one time replacements for thing such as cracked screens so it wouldn't surprise me they would do water damage one time too.
Sent from my Nexus 5 using Tapatalk
dicecuber said:
Google warranty does not cover water damage
Sent from my Nexus 5
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Perhaps read the OP again..... ?
You may be encountering the original issue that the phone was returned for. I just had this happen to me and I'm pretty pissed at the whole situation. My GPS stopped working on my phone (it would get lost in a parking lot) and after speaking with Google, they agreed that a replacement was in order. They sent me a refurbished phone. Everything seemed ok at first, but within a couple days I started noticing issues with the speaker. Found a thread online with people experiencing similar issues and they found that pushing the back of the phone restored the speaker (likely loose connection). Called Google and they looked up the IMEI number and sure enough, that was the original reason it was returned to LG. So LG didn't actually fix it. I would call Google and ask them to look up the IMEI to see why it was returned in the first place.
FYI, I'm pissed at Google because they first offered to send me a new phone (not refurb) because of the trouble, then changed their mind after waiting a day, and yet won't expedite the shipping so I'm stuck with a phone that I can't make or receive calls on without Bluetooth for another week. In the span of 1 week they went from providing the best customer service I've seen to the worst. Sadly, this Nexus 5 will be my last Google device.
KJ said:
Perhaps read the OP again..... ?
Click to expand...
Click to collapse
They will charge him double when they find out hopefully
Sent from my Nexus 5

[Q] Can't get replacement battery to work

So the original battery in my Nexus 5 is swelling at the bottom and has popped my case off, it still works fine and doesn't even get warm but I know it's dangerous so I ordered an OEM replacement off eBay. Yes yes I know eBay is risky but this is the first time I've ever had an issue with any battery or anything off of eBay and when I order batteries off eBay I make sure they're from the US only to lessen the risk.
Anyways I got my replacement battery and put it in but nothing happens. I tried charging overnight, holding the power button 10+ seconds, holding power + volume down 10+ seconds, turning the phone on with the old battery then putting the new battery in as fast as I could (I was out of ideas) but no luck. When the replacement is in I can't get it to turn on, not even the power off-battery charging screen. I told the guy my issues and he sent out a replacement and told me to not worry about returning the old one but... it's the same deal with this replacement. My charger is fine, my USB cord is fine, my houses power outlets are fine, there is nothing I can do on that end to fix things, my phone just seems like it either doesn't see the battery or refuses to accept the battery. I've examined both the replacement batteries and they are identical to my old battery with exception of some numbers, no spelling errors or knock off brand symbols. The biggest difference is on the back my old battery it says Sony but on the two replacements it says LG.
So can anyone give me a suggestion before I ask this guy for a refund and have to deal with returning these batteries?
Pictures are of the two replacements next to each other.
It's just a dud, sellers are usually cool and resend easily because of that. They usually ship about 25 - 40% so once you connect the proper components and hit that power button you should automagically profit.
Sent from my Nexus 5 using XDA Free mobile app
christopherrrg said:
It's just a dud, sellers are usually cool and resend easily because of that. They usually ship about 25 - 40% so once you connect the proper components and hit that power button you should automagically profit.
Sent from my Nexus 5 using XDA Free mobile app
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Click to collapse
Looks like I'm going for the refund then... you'd think if you sell batteries you'd keep them taken care of or at least test them before shipping. I can understand one bad one but not two in a row.
Agreed, some sellers just leave stuff in bins until ordered. If your third one doesn't work, I'd check your connections. Obviously your logic board worked before you replaced battery right?
Sent from my Nexus 5 using XDA Free mobile app
christopherrrg said:
Agreed, some sellers just leave stuff in bins until ordered. If your third one doesn't work, I'd check your connections. Obviously your logic board worked before you replaced battery right?
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Well, seeing as his old battery works fine, except for it having bulged - I'd say these batteries were stored in harsh conditions or something that rendered them useless...
Your only other resort, sadly, is to order one from a different seller... hopefully you get your issue fixed!
christopherrrg said:
Agreed, some sellers just leave stuff in bins until ordered. If your third one doesn't work, I'd check your connections. Obviously your logic board worked before you replaced battery right?
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Yeah the phone is fine, I'm typing on it now with my old battery installed back in it. I was just hoping I wasn't doing something right and these batteries are good cause I really shouldn't be using this bulging one but it's hard to live without a phone these days. So it looks like I'm just going to ask for a refund and buy from another seller asap.
So just to give an update to everyone I ordered from another USA seller on eBay and now it's working. I have a feeling it may be a knock off battery though because the battery life is horrible, there's no info printed on the back like my original battery, and every once and awhile taking a picture will make my phone shut off and not turn on without plugging it into a charger. But this will hold me off for now, sadly I may be looking for a newer phone since I already want a bigger screen and newer phones seem to have better battery time (though the Nexus 5 was never known for awesome battery life).
Just an FYI for anyone that reads this while shopping for a battery, do NOT buy from "xcentrikgroup" on eBay. He sells duds and will take weeks to refund your money.
Sent from my Nexus 5 using XDA Free mobile app

The dreaded battery gate on my Pixel 4 XL

I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.
i42o said:
I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.
Click to expand...
Click to collapse
I would push for in advanced RMA. Be civil and respectful but also set boundaries, like the fact that a 60 mi trip is absolutely insane for a product that is under warranty and is experiencing a manufacturing defect. If you're getting nowhere with the current rep, ask to escalate the case to a manager and proceed to plead your case. They should do it, I don't see why they wouldn't under your scenario as you tell it. Good luck.
I've had my Oh So Orange Pixel 4 XL since probably the same time as yours and no battery charge and usage issues here. You're within the one year warranty so I would go for a replacement.
Sent from my Pixel 4 XL using Tapatalk
I've had this problem. I took it to ubreakifix to have it repaired. No problems since.
The service I received at ubreakifix was subpart today the least.
Google will also let you send the phone in for repair. You would just have to wait.
Fyi I had to take my phone in to ubreakifix they didn't have parts, then wait for parts to come in. Then their online tracking said the phone was done and when I came in had to wait an hour for it to actually be repaired.
If they are that far away save yourself a headache and just send it in to Google.
Sent from my Pixel 4 XL using Tapatalk
speeddemon1891 said:
Google will also let you send the phone in for repair. You would just have to wait.
Click to expand...
Click to collapse
I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk
Here is what happens. See the picture of the Pixel I just had fixed. And why pressing on the G on the back glass helps.
Look at the new battery on the ground under the phone. Notice the gold connector. Then look at the used battery in the air. The connector comes off the battery.
In my case, the connector was stuck in the board, and the main board needed replacing. Thankfully google approved it.
I honestly feel like that with time this will start beginning to happen on a lot of pixel 4 xls
EeZeEpEe said:
I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk
Click to expand...
Click to collapse
I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.
bobby janow said:
I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.
Click to expand...
Click to collapse
You could be right. My last 3 Google phones were all through Google Store so wouldn't know how replacements are through retail stores.
Sent from my Pixel 4 XL using Tapatalk
WeBreakUpay sucks. They changed a battery in my 2XL and the camera stopped working a few days later. They said it wasn't their fault. They charged me for it. So I bought a 4XL and vowed never to set foot in there. Send it back to Google. Hopefully you have a backup.

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