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WTF is wrong with this phone?

Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.

Could be your phone mate. I've had this phone maybe about three months and haven't experienced those issues. Just might be a lemon you have. Where did you purchase the phone?
Sent from my Inspire 4G using XDA Premium App

I bought the phone at an authorized AT&T retailer store. The kind you find in common shopping strips.

Try to see if they will give you a replacement
Sent from my Inspire 4G using XDA Premium App

GTIVRon said:
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Click to expand...
Click to collapse
Back up your stuff and factory reset. If that doesn't work then either Root it and try a different ROM or get a replacement phone.

You might want to look at the thread in here about random shutdowns. It looks like the batteries on these phones can be the culprit. My phone randomly shutdown, sometimes restarted. I thought it was a ROM I had loaded at first. The problem got progressively worse no matter what ROM I used. It would do it maybe once a day & then within less than 3 weeks I have to keep it plugged in all the time. It happened when I opened a power-intensive app like navigation or a game. The battery is covered under warranty.

This issue seems to be rather uncommon, but it does exist.
Nothing compared to what Captivate owners went through.
Lemons do happen, but as suggested, I'd try another battery first. If that doesn't solve the problem, there shouldn't be any issue with getting a warranty replacement.
And that warranty replacement will, with near certainty, be a good one. Again, unlike the Captivate.

I've had mine for about 3 months with none of these issues. HTC phones for me have been great. Even their customer service and support if their products. And I have had Samsung,motorolla, and LG none at the same level of build quality. If you continue having problems get in touch with the HTC support they will help if not let u know if you can get a replacement.
Sent from my Inspire 4g running ClearDroid 1.1.2

I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.

At&t is usually good about replacing defective phones and will be faster than dealing with htc. You obviously have experience with at&t warranty having owned a captivate.

GTIVRon said:
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
Click to expand...
Click to collapse
Those stickers are intact right? As long as their intact and not "punched in," which would indicate a screwdriver has penetrated in order to get the phone open, you should be good, as far as that's concerned.

Uhh well bad luck for you... I dont think this is a common problem...
Im guessing the iphone is on top of your list xD
Sent from my Inspire 4G using XDA Premium App

[Q] Does rooting void the insurance?

tl,dr: dropped my rooted phone- it's dead. It's insured, but will the fact that it's rooted be a problem? Also tmo has a larger deductible- any advice for me on that?
I rooted my T-Mobile G2x and installed CM7 (and of course CWM) about 6 months ago. I've had insurance on it since I got it in April. I just dropped it from about 3 feet (fell off of my lap as I was exiting a coupe) and cracked the screen pretty significantly. It does not power on off of the battery. When I plug it in, the LG logo pops up, stays for about 3 seconds, and then the screen goes blank- the notification lights flash on and off, and then the process repeats. If I try to go into the bootloader, I hold down power + volume down, and the LG logo stays on for longer (maybe 9 seconds or so) and then it ultimately repeats the whole cycle. Interestingly, if I just have the phone plugged in with no battery, it doesn't do anything. It's as if it was just on the battery, or as if I wasn't mashing the power button.
So I have 2 questions:
A) Is there any problem with making an insurance claim on a rooted phone? If so, are there any steps that I can take to fix that? Is there any way to power it up enough to unroot it? I'd also like to get some pictures and the like off of it.
B) The deductible for this particular phone is $130. To me, that seems kind of obscene, since the phone goes for 199 normally. With 8 months of insurance at 6 bucks per month, that's $48 in insurance. That, plus $130 = $178, almost as much as the phone is with a new contract. I actually got my G2x for free because we left AT&T to come to T-Mobile, so- in my head, anyway- I have a hard time paying more for the replacement than I do for the phone initially. Does anyone have any advice for me on this? Is this fee negotiable or anything? Can the $130 be offset by $48?
What really gets me is that the same phone: the Optimus 2X, has a replacement fee of $40! It's the same phone, except that it has the keyboard gestures that I was hoping would be in the G2x. There's no way to get one of those instead, right?
I'm on vacation right now, and so I won't be home for 3 more days- I'll take it into T-Mo then. But is there anything else that I can try in the meantime? I've tried booting into recovery, but that didn't work, and I can't think of anything else to try. I might just try to leave the battery out overnight. For some reason that sort of thing has worked for me in the past with other phones.
EDIT: Never mind- I got it turned back on! Apparently when I dropped it, somehow one of the contact points for the battery was compressed. With a pencil I pulled it back out and it works. Now I just have to make an insurance claim on the screen =D (Which, apparently, I can do without un-rooting)

Err guess I should have read the whole post
Unfortunately tmobile/asurion's deductible is non negotiable. I know what they will say, since you prolly aren't due for upgrade, the cost of the phone to you right now is 499.
As for not powering on, not sure, but if the issue was just with the screen, I'd replace the screen myself, but not all sure what your situation is
Also, yes, you absolutely can process insurance on a rooted device
Sent from my GT-P7500 using Tapatalk

kronickhigh said:
Err guess I should have read the whole post
Unfortunately tmobile/asurion's deductible is non negotiable. I know what they will say, since you prolly aren't due for upgrade, the cost of the phone to you right now is 499.
As for not powering on, not sure, but if the issue was just with the screen, I'd replace the screen myself, but not all sure what your situation is
Also, yes, you absolutely can process insurance on a rooted device
Sent from my GT-P7500 using Tapatalk
Click to expand...
Click to collapse
Ah good, that's very comforting. At the very worst, I pay 130 bucks and everything is back to normal (minus the pictures!)
I understand, from a business perspective, that they can say that the full price would be 499. That makes sense- I just don't like it! I should have been more careful, I suppose. It just broke so easily! Gorilla glass, indeed...
Thanks for the reply- I'm glad that I can get it replaced for sure!
I'd really like to be able to use the phone, even with a broken screen, for the remainder of the trip- you can't think of anything else I should try to get it to turn on?
EDIT: nvm, I got it (editing first post)

Robanada said:
Ah good, that's very comforting. At the very worst, I pay 130 bucks and everything is back to normal (minus the pictures!)
I understand, from a business perspective, that they can say that the full price would be 499. That makes sense- I just don't like it! I should have been more careful, I suppose. It just broke so easily! Gorilla glass, indeed...
Thanks for the reply- I'm glad that I can get it replaced for sure!
I'd really like to be able to use the phone, even with a broken screen, for the remainder of the trip- you can't think of anything else I should try to get it to turn on?
EDIT: nvm, I got it (editing first post)
Click to expand...
Click to collapse
what if rooting caused you to lose your imei?

nateap87 said:
what if rooting caused you to lose your imei?
Click to expand...
Click to collapse
then you would have a paperweight

yes.....

[Q] Replacement Nexus 5 will not power on

My original nexus incurred some water damage a few weeks ago, so I called up Google in hopes of receiving a replacement and sure enough they mailed me a shiny new factory refurbished Nexus 5. Since my warranty is nearly up and I would have to go through the process of backing up and transferring files anyway, I thought I would go ahead and unlock the new phone. I got to the point of signing into the new phone and enabling developer options and usb debugging. Here's where things got weird: I left the phone either turned off or in fastboot mode connected to the computer with no android development drivers on the computer. I left the room for about 2 hours to go out with friends to dinner. When I returned the new phone would not respond to being plugged into either the computer or a wall charger nor would it power on in any fashion. I have no idea what could have happened while I was gone but I know for a fact that there was no physical damage to the phone since it was in the same position that I left it.

Sounds like you need to get another new phone. Don't know what happened to it.
Sent from my Nexus 5 using XDA Free mobile app

Google warranty does not cover water damage
Sent from my Nexus 5

Maybe your battery just died? Was it fully charged when you left? Hold the power button for like 15 seconds or so and see if you can force a reboot

dicecuber said:
Google warranty does not cover water damage
Sent from my Nexus 5
Click to expand...
Click to collapse
If you bought from US play store, they now do one time replacements for thing such as cracked screens so it wouldn't surprise me they would do water damage one time too.
Sent from my Nexus 5 using Tapatalk

dicecuber said:
Google warranty does not cover water damage
Sent from my Nexus 5
Click to expand...
Click to collapse
Perhaps read the OP again..... ?

You may be encountering the original issue that the phone was returned for. I just had this happen to me and I'm pretty pissed at the whole situation. My GPS stopped working on my phone (it would get lost in a parking lot) and after speaking with Google, they agreed that a replacement was in order. They sent me a refurbished phone. Everything seemed ok at first, but within a couple days I started noticing issues with the speaker. Found a thread online with people experiencing similar issues and they found that pushing the back of the phone restored the speaker (likely loose connection). Called Google and they looked up the IMEI number and sure enough, that was the original reason it was returned to LG. So LG didn't actually fix it. I would call Google and ask them to look up the IMEI to see why it was returned in the first place.
FYI, I'm pissed at Google because they first offered to send me a new phone (not refurb) because of the trouble, then changed their mind after waiting a day, and yet won't expedite the shipping so I'm stuck with a phone that I can't make or receive calls on without Bluetooth for another week. In the span of 1 week they went from providing the best customer service I've seen to the worst. Sadly, this Nexus 5 will be my last Google device.

KJ said:
Perhaps read the OP again..... ?
Click to expand...
Click to collapse
They will charge him double when they find out hopefully
Sent from my Nexus 5

Random shutdowns after battery change

Hey guys, I'm hoping someone can help me out here. 2 nights ago I opened up my sons Nexus 5 and changed the battery. I replaced it with a oem replacement that I found on Amazon. I put the phone back together and everything works fine, but he is suffering from random shutdowns. He says that he plays his phone throughout the day and every now and then when he pulls his phone out of his pocket it has powered off. He has to hold down the power button to restart the phone. Has anyone ever had this issue? Do I need to take the phone back apart? Help please!

Open the phone again to make sure everything inside is connected firm and correctly. Otherwise if you keep getting the issue after, you should probably send the battery back to the seller.
It is very difficult to find genuine batteries these days as this phone isn't manufactured anymore. Every battery being different in every phone these days. Planned obsolescence at it's best.
Sent from my Nexus 5 using Tapatalk

SAme happened to me recently, make sure all the connections are ok and if its still acting ****ty send it back for a replacement.

dkconor said:
Open the phone again to make sure everything inside is connected firm and correctly. Otherwise if you keep getting the issue after, you should probably send the battery back to the seller.
It is very difficult to find genuine batteries these days as this phone isn't manufactured anymore. Every battery being different in every phone these days. Planned obsolescence at it's best.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yes, recheck the connections, but I strongly suspect defective battery, too. I don't know if this one is any better: https://lg.encompass.com/item/10389517/LG/EAC62078701/Rechargeable_Battery,lithium_Polymer. Probably more $ but not unreasonable. I believe I read shipping is about $8.
Sent from my Nexus 9 using Tapatalk

The dreaded battery gate on my Pixel 4 XL

I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.

i42o said:
I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.
Click to expand...
Click to collapse
I would push for in advanced RMA. Be civil and respectful but also set boundaries, like the fact that a 60 mi trip is absolutely insane for a product that is under warranty and is experiencing a manufacturing defect. If you're getting nowhere with the current rep, ask to escalate the case to a manager and proceed to plead your case. They should do it, I don't see why they wouldn't under your scenario as you tell it. Good luck.

I've had my Oh So Orange Pixel 4 XL since probably the same time as yours and no battery charge and usage issues here. You're within the one year warranty so I would go for a replacement.
Sent from my Pixel 4 XL using Tapatalk

I've had this problem. I took it to ubreakifix to have it repaired. No problems since.
The service I received at ubreakifix was subpart today the least.
Google will also let you send the phone in for repair. You would just have to wait.
Fyi I had to take my phone in to ubreakifix they didn't have parts, then wait for parts to come in. Then their online tracking said the phone was done and when I came in had to wait an hour for it to actually be repaired.
If they are that far away save yourself a headache and just send it in to Google.
Sent from my Pixel 4 XL using Tapatalk

speeddemon1891 said:
Google will also let you send the phone in for repair. You would just have to wait.
Click to expand...
Click to collapse
I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk

Here is what happens. See the picture of the Pixel I just had fixed. And why pressing on the G on the back glass helps.
Look at the new battery on the ground under the phone. Notice the gold connector. Then look at the used battery in the air. The connector comes off the battery.
In my case, the connector was stuck in the board, and the main board needed replacing. Thankfully google approved it.

I honestly feel like that with time this will start beginning to happen on a lot of pixel 4 xls

EeZeEpEe said:
I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk
Click to expand...
Click to collapse
I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.

bobby janow said:
I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.
Click to expand...
Click to collapse
You could be right. My last 3 Google phones were all through Google Store so wouldn't know how replacements are through retail stores.
Sent from my Pixel 4 XL using Tapatalk

WeBreakUpay sucks. They changed a battery in my 2XL and the camera stopped working a few days later. They said it wasn't their fault. They charged me for it. So I bought a 4XL and vowed never to set foot in there. Send it back to Google. Hopefully you have a backup.