please help get the pictures of my son off my broken phone! - Galaxy S6 Q&A, Help & Troubleshooting

hi i dropped my phone and the screen broke and i have no access to the screen whatso ever. i have thousands of pics of my son i would like to get back but ive been searching online and cant find anyone who can help. i never set up the samsung mobile app (findmymobile) this was the only solution i found seems like the fingerprint scan works but kies, smartswitch says cant connect when i plug in usb. maybe some way to put it in download mode ? PLEASE HELP supposed to send back tomorrow
-kevin

Sounds like you need to have the screen replaced. In UK it's about £60 so probably cheaper elsewhere and then backup all your Photos to Google Photos for free. My S6 just bricked and all my pics are available through my laptop

galaxy100222 said:
hi i dropped my phone and the screen broke and i have no access to the screen whatso ever. i have thousands of pics of my son i would like to get back but ive been searching online and cant find anyone who can help. i never set up the samsung mobile app (findmymobile) this was the only solution i found seems like the fingerprint scan works but kies, smartswitch says cant connect when i plug in usb. maybe some way to put it in download mode ? PLEASE HELP supposed to send back tomorrow
-kevin
Click to expand...
Click to collapse
Is your phone rooted? or do you have custom recovery?

Not rooted and no custom recovery sadly
silent_freak said:
Is your phone rooted? or do you have custom recovery?
Click to expand...
Click to collapse

Connect your phone to the computer using USB and try copying all of your data
Sent from my GT-I8262 using XDA-Developers mobile app

Related

AT&T Apps

So I deleted the AT&T apps and thinking I need to try to get a replacement from AT&T for my captivate because my GPS rarely ever gets a lock and sometimes shuts off by itself. Do you think they will refuse to replace it w/o the AT&T apps? Can someone provide me with the .apk files?
I would flash the stock rom... Use the one click odin program that's available here on xda.
Sent from my SAMSUNG-SGH-I897 using XDA App
Try loading a Stock Rom.
Will re-loading a stock rom mean I can return without problems even though I've rooted before?
it will undo your previous root and all.
tyc0;8961296because my GPS rarely ever gets a lock and sometimes shuts off by itself.[/QUOTE said:
Getting a new one probably won't fix either.
Click to expand...
Click to collapse
My logic is since I already paid a full retail price for this, I might as well try and get another one to see...
Can someone help me with using Odin? I downloaded the program, hit start but it doesn't do anything on the phone while in download mode...sorry for bein a newbie. Haven't owned a droid phone since the good ol G1 days. Thx in advance!
it has to be done in a very specific order. turn your phone off. then open odin, while holding down the volume up and down keys at the same time plug your phone into the computer with the usb cable. the trick is to already have odin opened before you go into recovery.
also on a side note, i was one of the lucky few that got a working gps, mine worked stock, and i live in a small town, it has never failed me with any rom whatsoever, i would agree with most in that probably 75% or more have non-working gps's but if you can take yours back and trade for another then maybe you will be lucky too
Thanks for the tip bro. I am stuck on File Analysis in Odin...you available on PM?
tyc0 said:
Thanks for the tip bro. I am stuck on File Analysis in Odin...you available on PM?
Click to expand...
Click to collapse
yes.
10chars

[Q] Display going bad on my Infuse 4G

Hi to all this morning,
I spoke to the local AT&T manager about my phone. The lock screen numbers and letters are "burned" on to my screen. Every time I go to a "light backround, I can see the month, time and "phone locked". The manager told me to call AT&T service. I called the 800 number and was told I have to do a "hard reset" on my phone for the warranty procedure. I have an "unlocked", "rooted" phone. Will a hard reset unroot and lock my phone?
Do I have to "unroot" and "lock" my phone before calling them back?
Any help would be greatly appreciated.
Kind Regards,
Jim
Before u return the phone to store, I would strongly recommend restoring to how it was when you got it (stock).
How do lock and unroot?
Sent from my SAMSUNG-SGH-I997 using xda premium
Google?
Or use the search button?
Its in the dev section......????
Sent from my SGH-I997 using XDA Premium App
JimJep said:
How do lock and unroot?
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
Look for gtg back to stock or h8's back to stock. They both utilize Odin. Just read the op and you should be fine. Let me know if I can help.
Sent from my SGH-I997 using xda premium
Trying to unroot and lock my phone using gtg
nelomen
I do need your help. I downloaded the app you suggested and tried several times to use it. Here is my problem.
My computer connects via usb for mass storage an media on com port 9
I have downloaded all the latest usb drivers for Windows Visa. When I use the procedure suggested by gtg, the com port does not show up in the Comm ID box. I have tried and re-tried several time with the same result.
Can you help??
My display is getting worse every day.
Thanks,
Jim
JimJep said:
nelomen
I do need your help. I downloaded the app you suggested and tried several times to use it. Here is my problem.
My computer connects via usb for mass storage an media on com port 9
I have downloaded all the latest usb drivers for Windows Visa. When I use the procedure suggested by gtg, the com port does not show up in the Comm ID box. I have tried and re-tried several time with the same result.
Can you help??
My display is getting worse every day.
Thanks,
Jim
Click to expand...
Click to collapse
I assume that you are using http://forum.xda-developers.com/showthread.php?t=1116251 one.
I had to use this a whole bunch of times when I just started flashing and though it worked really well the first time after that it started to not work as well. Switch your USB ports that you plug your phone into. This will make it show up in a different are other than just COMM 9. If you cannot get it to work in any USB try a different computer, leave it sitting there for a long time. I don't think that it really had anything to do with my eventual sucess but after just leaving the battery out and the cord plugged into nothing made it work. Just telling you my experience. I hope that you are able to figure out what is wrong and flash back to stock before your screen gets any worse!
So you tried to odin back to stock and it doesn't work?
Sent from my SAMSUNG-SGH-I997 using xda premium
Erik_T said:
I assume that you are using http://forum.xda-developers.com/showthread.php?t=1116251 one.
I had to use this a whole bunch of times when I just started flashing and though it worked really well the first time after that it started to not work as well. Switch your USB ports that you plug your phone into. This will make it show up in a different are other than just COMM 9. If you cannot get it to work in any USB try a different computer, leave it sitting there for a long time. I don't think that it really had anything to do with my eventual sucess but after just leaving the battery out and the cord plugged into nothing made it work. Just telling you my experience. I hope that you are able to figure out what is wrong and flash back to stock before your screen gets any worse!
Click to expand...
Click to collapse
More questions,
It did not seem like it wiped everything off. auto reboot was checked and fast reset was checked.
first block on top left is green and says passed time 4.49
Just wanted to says thanks. I plugged the phone into my laptop and it worked. Now I am fighting with AT&T to get it returned. They seem to think a display hardware issue is a software/virus issue. Thanks I got it to work with your help!!
Kind Regards,
Jim
JimJep said:
Just wanted to says thanks. I plugged the phone into my laptop and it worked. Now I am fighting with AT&T to get it returned. They seem to think a display hardware issue is a software/virus issue. Thanks I got it to work with your help!!
Kind Regards,
Jim
Click to expand...
Click to collapse
No problem. Glad that I could help. And do push the issue. Right to the manager if they still won't take it. Or you could try calling them and eventually you will find one rep who is willing to push it through. Either they will be dumb and don't know what they are doing or they will know where you are coming from and help get it returned. If not, and you are still under warranty you might be able to send it back to Samsung and see what they will do about it. Good luck!
i believe if its under 30 days they take it back on the spot and exchange it for you.. if not they might ask you if you have insurance on you phone and send it out to a authorized ATT repair store... just my expierience...

Samsung Galaxy S 4G totally dead !!!

The USB cable pop out when I'm update on Kies. Now my phone totally dead. I can't turn on, can't do anything. I tried so many many way in forum, but the screen still black, nothing happen. What can I do now? need some serious advice from pros. Thanks a lot.
Try this:
http://forum.xda-developers.com/wiki/Samsung_Galaxy_S_4G#Download_Mode
Then flash the sms kj6 heimdall one click rom
alvinvnguyen said:
The USB cable pop out when I'm update on Kies. Now my phone totally dead. I can't turn on, can't do anything. I tried so many many way in forum, but the screen still black, nothing happen. What can I do now? need some serious advice from pros. Thanks a lot.
Click to expand...
Click to collapse
Do what FB says, sometimes download mode stays on black screen as long as the computer recognizes ur good.
alvinvnguyen said:
The USB cable pop out when I'm update on Kies. Now my phone totally dead. I can't turn on, can't do anything. I tried so many many way in forum, but the screen still black, nothing happen. What can I do now? need some serious advice from pros. Thanks a lot.
Click to expand...
Click to collapse
Lol this happened the first odin flash i ever did... My dog jumped in my lap and stepped on the cord and it came unplugged. Phone was softbricked for 2 days... I thought i killed it lol.
Sent from my SGH-T959V using Tapatalk
Thanks for reply me. I understand what u guy said. But the point is my phone totally black. Can't connect to PC, can't use the 3 buttons combo. only can charge the battery. That's it. Have u guy seen that before? Is it can be fix by regular way or I have to send the phone to Mobile Shop?
Aww crap dude, i know your pain, i hard bricked my first sgs4g two days after i got it. Go to a t-mobile store or call them and ask for a replacement ask for a NEW phone, the refurbished ones are crap. Before you send it to tmobile, reformat the phones sd card so they cant see you did anything.(rooted it or whatever) If you used kies for an offical update you dont have to lie, i had to since i used odin.
You could also send to a guy who owns a riff jtag box, do a google search for that.
Sent from my SGH-T959V using xda premium
If you can charge the battery it is not dead or hard bricked.
Bassmanjames said:
If you can charge the battery it is not dead or hard bricked.
Click to expand...
Click to collapse
He's right. If your charging you can recover it. It's happened to me and I recovered. Click the link FB posted to the wiki.
Also, if you try download mode and you see a black screen, look for any white pixels. That is an issue with SBL, where after a bad flash, it will be in download mode, but it will show nothing or some pixelated garbage. If you see any light coming from the screen ( check in a dark room or closet, then your fine, just attempt ODIN or Heimdall. Not Kies
Removed
Sent from my HTC Vision using XDA App

[Q] Need help recovering from QPST -URGENT-

Hey guys I need some help asap! I have had my Nexus 5 for about 2 weeks now. I had rooted it and put in cwm recovery. The other day I had switched over art from Dalvik. Later in the day I was using linux deploy from the app store. About an hour after when i was browsing the web the device returned an error stating that the devices memory was full..... I knew there was no way. I powered off the device and that was the last of it. It does not power on in the traditional sense it does not go into recovery it does not go into fastboot and it certainly not the OS. Just a black screen. However it does get recognized as a QHUSB device when connected to a PC after fussing with the drivers adb or fastboot drivers no matter the version do not work the device will appear in device manager as though it is there but running adb devices or fastboot devices returns no devices. After extensive driver version attempts and toold nexus rootkit etc i have found that the slightly responsive driver for anything is the LG AndroidNet Diagnostic driver. Although QPST hangs when trying to download via Sahara and CDMA workshop will connect but it does it fails when trying to read from phone. I know there are tools for devices in the same situation. Is there one for the nexus 5? Or can someone help me recover this bad boy? This version is the google play version and not the t-mobile or sprint variant. HEEELP!!!!!!!!!! Thanks.
Try to turn off your phone. I know it looks like it is turned off but it's not. Press power button about 10secs then release it and then press and hold it with the two volume keys. You should find yourself in the bootloader and there you could flash stock rom back.
If that not works. Connect the phone to the pc. Open up device manager. Press and hols power button and when the qhusb dissapears press and hold both volume keys while you still pressing the power key. You may end up again in qhsusb, try to wait a little bit more with the pressing both volume keys after each try.
I hope it will work, but I know a guy who bricked his device like you with cwm, his phone also appears as qhusb device on the pc and he could not recover.
Tha last thing you can do is send it back to google to recive a replacement device.
Sent from my Nexus 5 using xda app-developers app
Tried it
bitdomo said:
Try to turn off your phone. I know it looks like it is turned off but it's not. Press power button about 10secs then release it and then press and hold it with the two volume keys. You should find yourself in the bootloader and there you could flash stock rom back.
If that not works. Connect the phone to the pc. Open up device manager. Press and hols power button and when the qhusb dissapears press and hold both volume keys while you still pressing the power key. You may end up again in qhsusb, try to wait a little bit more with the pressing both volume keys after each try.
I hope it will work, but I know a guy who bricked his device like you with cwm, his phone also appears as qhusb device on the pc and he could not recover.
Tha last thing you can do is send it back to google to recive a replacement device.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Thank you, I have tried that and it does not work. My fear is that I will not be able to return as I have pulled the battery and have custom software.
I was hoping there was some way to recover when the device is in the LG Android diagnostic mode.
joutcast said:
Thank you, I have tried that and it does not work. My fear is that I will not be able to return as I have pulled the battery and have custom software.
I was hoping there was some way to recover when the device is in the LG Android diagnostic mode.
Click to expand...
Click to collapse
Why did you pull the battery? You could have rma'd it.
jd1639 said:
Why did you pull the battery? You could have rma'd it.
Click to expand...
Click to collapse
Thank you your comment is of help right now....
joutcast said:
Thank you, I have tried that and it does not work. My fear is that I will not be able to return as I have pulled the battery and have custom software.
I was hoping there was some way to recover when the device is in the LG Android diagnostic mode.
Click to expand...
Click to collapse
If there is no traces or signs you removed the battery (like finger prints or damaged back cover) then google will never find out you have custom rom on your device, because they cant turn it on. It does not worth the effort to google to somehow hack the data out from the broken flash chip. What they will do is that they try to turn it on, then they see it is not possible so they flas stock rom through qhusb ans that wipes all the data of your phone and reformat everything. Or maybe unbricking the device does not wort the effort too and google just send you a replacement device.
Sent from my Nexus 5 using xda app-developers app
bitdomo said:
If there is no traces or signs you removed the battery (like finger prints or damaged back cover) then google will never find out you have custom rom on your device, because they cant turn it on. It does not worth the effort to google to somehow hack the data out from the broken flash chip. What they will do is that they try to turn it on, then they see it is not possible so they flas stock rom through qhusb ans that wipes all the data of your phone and reformat everything. Or maybe unbricking the device does not wort the effort too and google just send you a replacement device.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
OK, GREAT that first option they do....DOES ANYONE KNOW HOW TO DO THAT???? I know it can be done on other devices as shown in the link below
http://forum.legija.net/showthread....g-galaxy-S4-(i9505-and-similar)-via-USB-Cable
joutcast said:
OK, GREAT that first option they do....DOES ANYONE KNOW HOW TO DO THAT????
Click to expand...
Click to collapse
You are asking for help with it. To answer your question. It's called jtag and lots of people know how to do it. I'd look for "mobile tech videos". QHUSB is a true brick.
EDIT: Or you could just RMA it. I think that might have been what you where asking to begin with. lol
@joutcast dude it sounds bricked. I'm sure Google will give you another device if you RMA it.
I'm very serious. Im Not being smart about it. I highly doubt Google will do anything to check unless you left obvious traces of it being tampered.
Sent from my Nexus 5 using Tapatalk
You need to JTAG it. It'll cost you about $65 and you'll have a working phone again. I'd check craigslist for JTAG in your area, a lot of people are doing it now.
And stop being so sensitive.
Work the problem and not each other.
Thread Cleaned
_MetalHead_ said:
You need to JTAG it. It'll cost you about $65 and you'll have a working phone again. I'd check craigslist for JTAG in your area, a lot of people are doing it now.
And stop being so sensitive.
Click to expand...
Click to collapse
Sensitivity is what I do best LOL. I went ahead with the RMA route and have been with out a phone for over 15 days. The reason being I am unemployed and could not afford the $450 for an advanced replacement. I still have not heard a peep out of Google as to when I can even think about getting a tracking number from them..... What cracks me up is the fact that if I had done an advanced RMA the hold on my card would of fallen off a long time ago and at that point they still would not have any security on the device. Not only that they have had my phone since Tuesday of this week.

Need help fast

Hello guys, sorry if i didnt do my best but coulnd find it fast.
Samsung picks up my phone tommorow because my usb port is broken.
However my phone is filled with videos and pictures and save games.
(i got the 128gb version so you know how much i talk about. Its 97% full!)
How can i back up everything quick without the usb??
They litterly say they must have the phone in factory reset or they will return it without fixing.
I fix my phones normally but this one is glass and under warranty...
I never ever heard you need factory reset before swapping a usb port.
thanks in advance!
Xender or ShareIt will let you back up over Wi-Fi to a pc.
Sent from my SM-G920W8 using Tapatalk
Any joy?
Sent from my SM-G920F using Tapatalk
Yes thanks guys.
Lost my password before making the topic, and coulnd find the email back haha.
But everything is fixed and my phone will be back in a day or 2.
I used shareit since it was twice as fast, and way easier to use!

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