Database Info

Advice on exchage/return

So...I've had my Mytouch 4G rooted and running CM7 Preview for a little bit.
Last night I decided to put the Eng Boot 'cause I read is the only way to change the splash screen. All seemed fine, no error message. After I rebooted I was graced with a black screen. Now the phone won't turn on.
I am still under my remorse period, but I have no insurance. If I send this back to T-mo will they be able to figure out I messed around with it? Am I SOL?
What if I add the insurance and call saying I lost it, thus paying the premium instead of buying new?
Any advice from people who had to deal with this before?

A very similar thing happened to me, but I was not under the remorse period even. I sent my phone back rooted and unable to be turned on without problem.

toby4059 said:
A very similar thing happened to me, but I was not under the remorse period even. I sent my phone back rooted and unable to be turned on without problem.
Click to expand...
Click to collapse
you did a warranty exchange and they never charge you the full price for the phone? good to know.

toby4059 said:
A very similar thing happened to me, but I was not under the remorse period even. I sent my phone back rooted and unable to be turned on without problem.
Click to expand...
Click to collapse
Can you get back in the bootloader? Power and Volume down together. This is a likely problem where the clockwork recovery never flashed properly. I always test the recovery first before flashing any ROMS or other stuff. Sometimes the clockwork recovery does not take and you have to do it a second time.

bobsbbq said:
Can you get back in the bootloader? Power and Volume down together. This is a likely problem where the clockwork recovery never flashed properly. I always test the recovery first before flashing any ROMS or other stuff. Sometimes the clockwork recovery does not take and you have to do it a second time.
Click to expand...
Click to collapse
na, I won't even turn on. The only sign of life is a solid led light when I plug the charger, nothing else.

toby4059 said:
A very similar thing happened to me, but I was not under the remorse period even. I sent my phone back rooted and unable to be turned on without problem.
Click to expand...
Click to collapse
By the way, what did you tell the company? and what company was it?

I have a dead one too, and I discovered that holding both volume buttons while connecting to USB results in 5 vibe pulses and a device being detected: "Qualcomm CDMA Technologies MSM" in Windows.
Any ideas what this can be used for?
I am gonna have to send it back soon since I finally got a good screen, but I can mess around with it until then.

Honestly I wouldn't send it back rooted the oow fee have went up and something u may not see on ur bill for up to 60 - 90 days granted some ppl get lucky and not charged but not all
Sent from my HTC Glacier

lisap006 said:
Honestly I wouldn't send it back rooted the oow fee have went up and something u may not see on ur bill for up to 60 - 90 days granted some ppl get lucky and not charged but not all
Sent from my HTC Glacier
Click to expand...
Click to collapse
Not the same as sending it back, but I returned a phone with S=OFF and they didn't look even look at the store.
I doubt that they would come back to you after the phone made it to the recertification center. It would be a good 2-3 weeks before a person even touches the phone to inspect it. It would be easier for them just to reflash over it with whatever serial connection they have.

lisap006 said:
Honestly I wouldn't send it back rooted the oow fee have went up and something u may not see on ur bill for up to 60 - 90 days granted some ppl get lucky and not charged but not all
Sent from my HTC Glacier
Click to expand...
Click to collapse
Right, I would have to make sure s-off at least. I can't find stock rom though. I have no clue how I'll send mine back.
Sent from my HTC Glacier using XDA App

EmceeGeek said:
Right, I would have to make sure s-off at least. I can't find stock rom though. I have no clue how I'll send mine back.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Search the dev section threads - there is a stock recovery in one of the threads.
For those of you that cannot get into bootloader and absolutely nothing happens when you press volume down/power button (try several times and be real sure...) - TMo probably will not be able to tell what happened if the device is totally dead - so go ahead and return it

[Q] Restarting

So I've had the phone for about 3 weeks now and never had the restarting problem but now it's done it twice in the past 24 hours. Anyone know why it's doing it and how to fix it?

no one???? it's done it more again

hockeybpr25 said:
no one???? it's done it more again
Click to expand...
Click to collapse
need details what rom/kernel are you using? or is it completely stock? whats running when it restarts if anything? check new apps maybe one is being screwy
blazing through on my VZ Droid Charge

Completely stock, haven't rooted my phone yet. The phone every time has just been sitting on my desk or I'll be holding it doing nothing. I always close everything after I use it using the task manager. Let me know if you need any other info, and thanks.

hockeybpr25 said:
Completely stock, haven't rooted my phone yet. The phone every time has just been sitting on my desk or I'll be holding it doing nothing. I always close everything after I use it using the task manager. Let me know if you need any other info, and thanks.
Click to expand...
Click to collapse
hmm if its completely stock I couldn't say why, but maybe someone with more experience than me could chime in... as for a fix, perhaps if you backed everything up first, then a factory reset might do the trick
blazing through on my VZ Droid Charge

hockeybpr25 said:
Completely stock, haven't rooted my phone yet. The phone every time has just been sitting on my desk or I'll be holding it doing nothing. I always close everything after I use it using the task manager. Let me know if you need any other info, and thanks.
Click to expand...
Click to collapse
I'd look at any apps you recently installed. My Fascinate would reboot quite a bit at times for no reason, it could be a Samsung glitch.

What I tell my customers to do is;
-check that there isn't any software updates
-pull the battery and wait 30 sec. I know it is the generic answer but it fixes most problems, it just like a computer if it not working right, restart. (Laptops mainly in pulling the battery.)
-or factory/data reset. It often will fix the issue but there are the few cases where it will not solve the problem. (and you will lose all of your stuff on your phone, contacts are backed up by Google or backup asst.)
-lastly, root it!!! no problems on my GummyCharged, v1.5, 2.3.4 (I don't tell my customer this choice)

Yeah I'm going to root soon. I just keep on reading these forums everyday so I can hopefully prepare for rooting with no issues.
Sent from my SCH-I510 using XDA Premium App

[Q] Display going bad on my Infuse 4G

Hi to all this morning,
I spoke to the local AT&T manager about my phone. The lock screen numbers and letters are "burned" on to my screen. Every time I go to a "light backround, I can see the month, time and "phone locked". The manager told me to call AT&T service. I called the 800 number and was told I have to do a "hard reset" on my phone for the warranty procedure. I have an "unlocked", "rooted" phone. Will a hard reset unroot and lock my phone?
Do I have to "unroot" and "lock" my phone before calling them back?
Any help would be greatly appreciated.
Kind Regards,
Jim

Before u return the phone to store, I would strongly recommend restoring to how it was when you got it (stock).

How do lock and unroot?
Sent from my SAMSUNG-SGH-I997 using xda premium

Google?
Or use the search button?
Its in the dev section......????
Sent from my SGH-I997 using XDA Premium App

JimJep said:
How do lock and unroot?
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
Look for gtg back to stock or h8's back to stock. They both utilize Odin. Just read the op and you should be fine. Let me know if I can help.
Sent from my SGH-I997 using xda premium

Trying to unroot and lock my phone using gtg
nelomen
I do need your help. I downloaded the app you suggested and tried several times to use it. Here is my problem.
My computer connects via usb for mass storage an media on com port 9
I have downloaded all the latest usb drivers for Windows Visa. When I use the procedure suggested by gtg, the com port does not show up in the Comm ID box. I have tried and re-tried several time with the same result.
Can you help??
My display is getting worse every day.
Thanks,
Jim

JimJep said:
nelomen
I do need your help. I downloaded the app you suggested and tried several times to use it. Here is my problem.
My computer connects via usb for mass storage an media on com port 9
I have downloaded all the latest usb drivers for Windows Visa. When I use the procedure suggested by gtg, the com port does not show up in the Comm ID box. I have tried and re-tried several time with the same result.
Can you help??
My display is getting worse every day.
Thanks,
Jim
Click to expand...
Click to collapse
I assume that you are using http://forum.xda-developers.com/showthread.php?t=1116251 one.
I had to use this a whole bunch of times when I just started flashing and though it worked really well the first time after that it started to not work as well. Switch your USB ports that you plug your phone into. This will make it show up in a different are other than just COMM 9. If you cannot get it to work in any USB try a different computer, leave it sitting there for a long time. I don't think that it really had anything to do with my eventual sucess but after just leaving the battery out and the cord plugged into nothing made it work. Just telling you my experience. I hope that you are able to figure out what is wrong and flash back to stock before your screen gets any worse!

So you tried to odin back to stock and it doesn't work?
Sent from my SAMSUNG-SGH-I997 using xda premium

Erik_T said:
I assume that you are using http://forum.xda-developers.com/showthread.php?t=1116251 one.
I had to use this a whole bunch of times when I just started flashing and though it worked really well the first time after that it started to not work as well. Switch your USB ports that you plug your phone into. This will make it show up in a different are other than just COMM 9. If you cannot get it to work in any USB try a different computer, leave it sitting there for a long time. I don't think that it really had anything to do with my eventual sucess but after just leaving the battery out and the cord plugged into nothing made it work. Just telling you my experience. I hope that you are able to figure out what is wrong and flash back to stock before your screen gets any worse!
Click to expand...
Click to collapse
More questions,
It did not seem like it wiped everything off. auto reboot was checked and fast reset was checked.
first block on top left is green and says passed time 4.49

Just wanted to says thanks. I plugged the phone into my laptop and it worked. Now I am fighting with AT&T to get it returned. They seem to think a display hardware issue is a software/virus issue. Thanks I got it to work with your help!!
Kind Regards,
Jim

JimJep said:
Just wanted to says thanks. I plugged the phone into my laptop and it worked. Now I am fighting with AT&T to get it returned. They seem to think a display hardware issue is a software/virus issue. Thanks I got it to work with your help!!
Kind Regards,
Jim
Click to expand...
Click to collapse
No problem. Glad that I could help. And do push the issue. Right to the manager if they still won't take it. Or you could try calling them and eventually you will find one rep who is willing to push it through. Either they will be dumb and don't know what they are doing or they will know where you are coming from and help get it returned. If not, and you are still under warranty you might be able to send it back to Samsung and see what they will do about it. Good luck!

i believe if its under 30 days they take it back on the spot and exchange it for you.. if not they might ask you if you have insurance on you phone and send it out to a authorized ATT repair store... just my expierience...

Sim card not allowing connections? [Help]

Flashed a few roms on my phone and never bricked it whats so ever. It shows the IMEI, how ever it doesnt match the IMEI it have on on the back of the phone. The phone came with 2.2.1 Froyo and i upgraded it with ODIN using KJ6 2.3.6 GB rom. I can connect to wifi and such. It's not the sim card cause it works with all my friends tmobile phones. I get bars on the phone with the sim card in it. But when i attempt to make a call it says "Not registered to Network" i went to Settings>Wireless and network>Mobile Networks>Access Point Names, i went there to do the APN Manually i tried setting it to Default and it didnt help either.
Anyone know's how to fix this?

Raziel Loctus said:
Flashed a few roms on my phone and never bricked it whats so ever. It shows the IMEI, how ever it doesnt match the IMEI it have on on the back of the phone. The phone came with 2.2.1 Froyo and i upgraded it with ODIN using KJ6 2.3.6 GB rom. I can connect to wifi and such. It's not the sim card cause it works with all my friends tmobile phones. I get bars on the phone with the sim card in it. But when i attempt to make a call it says "Not registered to Network" i went to Settings>Wireless and network>Mobile Networks>Access Point Names, i went there to do the APN Manually i tried setting it to Default and it didnt help either.
Anyone know's how to fix this?
Click to expand...
Click to collapse
Disconnect (remove) battery, leave for ten minutes, reinsert battery and sim.

htaak said:
Disconnect (remove) battery, leave for ten minutes, reinsert battery and sim.
Click to expand...
Click to collapse
Thanks for the quick reply, Does it have to be exactly 10mins? Not to sound like an idiot.

I'd say at least 10 minutes, going longer won't hurt.

htaak said:
I'd say at least 10 minutes, going longer won't hurt.
Click to expand...
Click to collapse
Alright , Im giving it 20mins. Hopefully it works. It's been too long and i'm starting to give up on this phone.

Still having a problem, You know any other solutions? I don't wanna have to pay for a new phone lol. If you do can you have it in FULL DETAILS. Cause i want to make sure i have have every thing correct.

I got all day to try to fix this. I don't want to try reflashing things cause i don't know if i can mess it up or cause more problems.

So.... you have flashed a few ROMs..... meaning you have at least ONE nandroid back up from when the phone worked?
If you do... you are good to go. If you don't..... good luck to you. You have what sounds like a generic IMEI.
Sent from my SGH-T959V using xda premium

lumin30 said:
So.... you have flashed a few ROMs..... meaning you have at least ONE nandroid back up from when the phone worked?
If you do... you are good to go. If you don't..... good luck to you. You have what sounds like a generic IMEI.
Sent from my SGH-T959V using xda premium
Click to expand...
Click to collapse
Well i don't, didn't know i have to. So in other words it's impossible to get this phone back on?

I had the same issue with my phone, it just wouldn't stay on Network, and the SIM would go back and forth from being recognized or not. I flashed back to stock and it still didn't work. The ten minute battery pull was suggested in another thread and a few people swear it works. Mine played up before this was suggested so I never tried it.
I had the same thing happen with my wifes phone and all I could link it to was the Kj6 modem...see link below. I reflashed the whole ROM and it came back.
With my phone I just called T-Mo and told them that since I upgraded to 2.3.6 via Kies that my phone wasn't working properly (Technically true, but a little stretch). I flashed Bhundvens 1click to stock, factory reset, etc...etc... then paid $20 and got a replacement phone via UPS in about 4 days.
I not saying you are having the same problem as I did, but it sounds very similar.
As a side note, the replacement SGS4G (refurb) they sent me absolutely blows my original handset out of the water when it comes to signal strength. I get solid 4G speeds of 5MB+ in my house, where before I only got patchy edge. I was amazed at the huge difference in performance between two supposedly identical handsets.
I hope you can get this remedied without an exchange, but you should be able to get a new one for $20 as a last resort.
Some links on the subject...
http://forum.xda-developers.com/showthread.php?t=1338929
http://forum.xda-developers.com/showthread.php?t=1147705

Raziel Loctus said:
Well i don't, didn't know i have to. So in other words it's impossible to get this phone back on?
Click to expand...
Click to collapse
Back ups are suggested all over this forum. Now you know. It is not impossible... google 'generic imei' and look at the dozens of ways people have had success and failure trying to remedy it. There are a ton of threads in the SGS 4G forum alone.
And whether you fix it or get a new phone... make a back up of your efs folder FIRST thing along with a nandroid back up. It will save your ass if this ever happens again.

htaak said:
I had the same issue with my phone, it just wouldn't stay on Network, and the SIM would go back and forth from being recognized or not. I flashed back to stock and it still didn't work. The ten minute battery pull was suggested in another thread and a few people swear it works. Mine played up before this was suggested so I never tried it.
I had the same thing happen with my wifes phone and all I could link it to was the Kj6 modem...see link below. I reflashed the whole ROM and it came back.
With my phone I just called T-Mo and told them that since I upgraded to 2.3.6 via Kies that my phone wasn't working properly (Technically true, but a little stretch). I flashed Bhundvens 1click to stock, factory reset, etc...etc... then paid $20 and got a replacement phone via UPS in about 4 days.
I not saying you are having the same problem as I did, but it sounds very similar.
As a side note, the replacement SGS4G (refurb) they sent me absolutely blows my original handset out of the water when it comes to signal strength. I get solid 4G speeds of 5MB+ in my house, where before I only got patchy edge. I was amazed at the huge difference in performance between two supposedly identical handsets.
I hope you can get this remedied without an exchange, but you should be able to get a new one for $20 as a last resort.
Some links on the subject...
http://forum.xda-developers.com/showthread.php?t=1338929
http://forum.xda-developers.com/showthread.php?t=1147705
Click to expand...
Click to collapse
Thank you again Hopfully it works. If it doesn't i'll just give the phone away lol. I didn't pay for it. My friend didn't want it so he just gave it to me.

lumin30 said:
Back ups are suggested all over this forum. Now you know. It is not impossible... google 'generic imei' and look at the dozens of ways people have had success and failure trying to remedy it. There are a ton of threads in the SGS 4G forum alone.
And whether you fix it or get a new phone... make a back up of your efs folder FIRST thing along with a nandroid back up. It will save your ass if this ever happens again.
Click to expand...
Click to collapse
Atleast i managed to Flash and root the phone with out failing nor bricking the phone. Even though it was my 1st time. Majority of new comers get there things bricked. But anywho yes, ill always make back ups for now on.

Still having a problem, anymore ideas anyone??
Sent from my SGH-T959V using XDA App

Maybe download GPS aids from the market. It has a "hard reset" option. Not sure it will help but worth a try
Sent from my SGH-T959V using xda premium

i'll give this a try hopefully it works

well it's was fun, but i give up..

i've tried to re-flash the rom with the T699UVBMC5_T699TMBBMC5_T699UVBMC5_HOME.tar.md5 and although it seemed to working fine, (internet access etc.) i just can't dial with it anymore (while i can do that with another phone with the same sim) , add to that, the strange wifi connectivity issue i've been getting (as in hopping back and forth between roaming data and my access point) , the sluggish behavior i keep getting along with the extended battery reaching 45 deg Celsius (might be all the bloatware i couldn't remove), and now i can't even find another one (unlocked) in ebay.
just too much, the glide i have still works well sort of..

emaayan said:
i've tried to re-flash the rom with the T699UVBMC5_T699TMBBMC5_T699UVBMC5_HOME.tar.md5 and although it seemed to working fine, (internet access etc.) i just can't dial with it anymore (while i can do that with another phone with the same sim) , add to that, the strange wifi connectivity issue i've been getting (as in hopping back and forth between roaming data and my access point) , the sluggish behavior i keep getting along with the extended battery reaching 45 deg Celsius (might be all the bloatware i couldn't remove), and now i can't even find another one (unlocked) in ebay.
just too much, the glide i have still works well sort of..
Click to expand...
Click to collapse
Try to go back to OTA from T-mobile.

how can i got back to ota?
didn't what went dead as soon as i flashed?
mazak23 said:
Try to go back to OTA from T-mobile.
Click to expand...
Click to collapse

Through Kies, do a firmware upgrade and initialization.

But it's already version 4.1.2
Sent from my SGH-I927 using Tapatalk 2

emaayan said:
But it's already version 4.1.2
Sent from my SGH-I927 using Tapatalk 2
Click to expand...
Click to collapse
So it is huge chance it is hardware problem.
If I were you, i would again do flash with T-mobile firmware, but before clean everything.

you mean stock rom? how can i do that?
well i found the stock rom here, http://samsung-updates.com/device/?id=SGH-T699 flashed it, and the phone works, but now, the wi-fi doesn't, i mean when i turn it on, it simply turns itself off again.

emaayan said:
well i found the stock rom here, http://samsung-updates.com/device/?id=SGH-T699 flashed it, and the phone works, but now, the wi-fi doesn't, i mean when i turn it on, it simply turns itself off again.
Click to expand...
Click to collapse
Firstly it is not official Samsung site.
Try to do hard reset and then update over the air.

well something must have worked.
mazak23 said:
Firstly it is not official Samsung site.
Try to do hard reset and then update over the air.
Click to expand...
Click to collapse
eventually i ended up upgrading use kies, that solved the issue with wi-fi (well sort of, i noticed that at least at home, i somtimes see BOTH wifi and 4g icon, like it can't decide which network to use) ,and still able to dial .
so now i have an operational phone, and back to square 2, meaning how can i root with a CWM that blocks all files with signature verification failure.