Hi to all this morning,
I spoke to the local AT&T manager about my phone. The lock screen numbers and letters are "burned" on to my screen. Every time I go to a "light backround, I can see the month, time and "phone locked". The manager told me to call AT&T service. I called the 800 number and was told I have to do a "hard reset" on my phone for the warranty procedure. I have an "unlocked", "rooted" phone. Will a hard reset unroot and lock my phone?
Do I have to "unroot" and "lock" my phone before calling them back?
Any help would be greatly appreciated.
Kind Regards,
Jim
Before u return the phone to store, I would strongly recommend restoring to how it was when you got it (stock).
How do lock and unroot?
Sent from my SAMSUNG-SGH-I997 using xda premium
Google?
Or use the search button?
Its in the dev section......????
Sent from my SGH-I997 using XDA Premium App
JimJep said:
How do lock and unroot?
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
Look for gtg back to stock or h8's back to stock. They both utilize Odin. Just read the op and you should be fine. Let me know if I can help.
Sent from my SGH-I997 using xda premium
Trying to unroot and lock my phone using gtg
nelomen
I do need your help. I downloaded the app you suggested and tried several times to use it. Here is my problem.
My computer connects via usb for mass storage an media on com port 9
I have downloaded all the latest usb drivers for Windows Visa. When I use the procedure suggested by gtg, the com port does not show up in the Comm ID box. I have tried and re-tried several time with the same result.
Can you help??
My display is getting worse every day.
Thanks,
Jim
JimJep said:
nelomen
I do need your help. I downloaded the app you suggested and tried several times to use it. Here is my problem.
My computer connects via usb for mass storage an media on com port 9
I have downloaded all the latest usb drivers for Windows Visa. When I use the procedure suggested by gtg, the com port does not show up in the Comm ID box. I have tried and re-tried several time with the same result.
Can you help??
My display is getting worse every day.
Thanks,
Jim
Click to expand...
Click to collapse
I assume that you are using http://forum.xda-developers.com/showthread.php?t=1116251 one.
I had to use this a whole bunch of times when I just started flashing and though it worked really well the first time after that it started to not work as well. Switch your USB ports that you plug your phone into. This will make it show up in a different are other than just COMM 9. If you cannot get it to work in any USB try a different computer, leave it sitting there for a long time. I don't think that it really had anything to do with my eventual sucess but after just leaving the battery out and the cord plugged into nothing made it work. Just telling you my experience. I hope that you are able to figure out what is wrong and flash back to stock before your screen gets any worse!
So you tried to odin back to stock and it doesn't work?
Sent from my SAMSUNG-SGH-I997 using xda premium
Erik_T said:
I assume that you are using http://forum.xda-developers.com/showthread.php?t=1116251 one.
I had to use this a whole bunch of times when I just started flashing and though it worked really well the first time after that it started to not work as well. Switch your USB ports that you plug your phone into. This will make it show up in a different are other than just COMM 9. If you cannot get it to work in any USB try a different computer, leave it sitting there for a long time. I don't think that it really had anything to do with my eventual sucess but after just leaving the battery out and the cord plugged into nothing made it work. Just telling you my experience. I hope that you are able to figure out what is wrong and flash back to stock before your screen gets any worse!
Click to expand...
Click to collapse
More questions,
It did not seem like it wiped everything off. auto reboot was checked and fast reset was checked.
first block on top left is green and says passed time 4.49
Just wanted to says thanks. I plugged the phone into my laptop and it worked. Now I am fighting with AT&T to get it returned. They seem to think a display hardware issue is a software/virus issue. Thanks I got it to work with your help!!
Kind Regards,
Jim
JimJep said:
Just wanted to says thanks. I plugged the phone into my laptop and it worked. Now I am fighting with AT&T to get it returned. They seem to think a display hardware issue is a software/virus issue. Thanks I got it to work with your help!!
Kind Regards,
Jim
Click to expand...
Click to collapse
No problem. Glad that I could help. And do push the issue. Right to the manager if they still won't take it. Or you could try calling them and eventually you will find one rep who is willing to push it through. Either they will be dumb and don't know what they are doing or they will know where you are coming from and help get it returned. If not, and you are still under warranty you might be able to send it back to Samsung and see what they will do about it. Good luck!
i believe if its under 30 days they take it back on the spot and exchange it for you.. if not they might ask you if you have insurance on you phone and send it out to a authorized ATT repair store... just my expierience...
Related
So I deleted the AT&T apps and thinking I need to try to get a replacement from AT&T for my captivate because my GPS rarely ever gets a lock and sometimes shuts off by itself. Do you think they will refuse to replace it w/o the AT&T apps? Can someone provide me with the .apk files?
I would flash the stock rom... Use the one click odin program that's available here on xda.
Sent from my SAMSUNG-SGH-I897 using XDA App
Try loading a Stock Rom.
Will re-loading a stock rom mean I can return without problems even though I've rooted before?
it will undo your previous root and all.
tyc0;8961296because my GPS rarely ever gets a lock and sometimes shuts off by itself.[/QUOTE said:
Getting a new one probably won't fix either.
Click to expand...
Click to collapse
My logic is since I already paid a full retail price for this, I might as well try and get another one to see...
Can someone help me with using Odin? I downloaded the program, hit start but it doesn't do anything on the phone while in download mode...sorry for bein a newbie. Haven't owned a droid phone since the good ol G1 days. Thx in advance!
it has to be done in a very specific order. turn your phone off. then open odin, while holding down the volume up and down keys at the same time plug your phone into the computer with the usb cable. the trick is to already have odin opened before you go into recovery.
also on a side note, i was one of the lucky few that got a working gps, mine worked stock, and i live in a small town, it has never failed me with any rom whatsoever, i would agree with most in that probably 75% or more have non-working gps's but if you can take yours back and trade for another then maybe you will be lucky too
Thanks for the tip bro. I am stuck on File Analysis in Odin...you available on PM?
tyc0 said:
Thanks for the tip bro. I am stuck on File Analysis in Odin...you available on PM?
Click to expand...
Click to collapse
yes.
10chars
The USB cable pop out when I'm update on Kies. Now my phone totally dead. I can't turn on, can't do anything. I tried so many many way in forum, but the screen still black, nothing happen. What can I do now? need some serious advice from pros. Thanks a lot.
Try this:
http://forum.xda-developers.com/wiki/Samsung_Galaxy_S_4G#Download_Mode
Then flash the sms kj6 heimdall one click rom
alvinvnguyen said:
The USB cable pop out when I'm update on Kies. Now my phone totally dead. I can't turn on, can't do anything. I tried so many many way in forum, but the screen still black, nothing happen. What can I do now? need some serious advice from pros. Thanks a lot.
Click to expand...
Click to collapse
Do what FB says, sometimes download mode stays on black screen as long as the computer recognizes ur good.
alvinvnguyen said:
The USB cable pop out when I'm update on Kies. Now my phone totally dead. I can't turn on, can't do anything. I tried so many many way in forum, but the screen still black, nothing happen. What can I do now? need some serious advice from pros. Thanks a lot.
Click to expand...
Click to collapse
Lol this happened the first odin flash i ever did... My dog jumped in my lap and stepped on the cord and it came unplugged. Phone was softbricked for 2 days... I thought i killed it lol.
Sent from my SGH-T959V using Tapatalk
Thanks for reply me. I understand what u guy said. But the point is my phone totally black. Can't connect to PC, can't use the 3 buttons combo. only can charge the battery. That's it. Have u guy seen that before? Is it can be fix by regular way or I have to send the phone to Mobile Shop?
Aww crap dude, i know your pain, i hard bricked my first sgs4g two days after i got it. Go to a t-mobile store or call them and ask for a replacement ask for a NEW phone, the refurbished ones are crap. Before you send it to tmobile, reformat the phones sd card so they cant see you did anything.(rooted it or whatever) If you used kies for an offical update you dont have to lie, i had to since i used odin.
You could also send to a guy who owns a riff jtag box, do a google search for that.
Sent from my SGH-T959V using xda premium
If you can charge the battery it is not dead or hard bricked.
Bassmanjames said:
If you can charge the battery it is not dead or hard bricked.
Click to expand...
Click to collapse
He's right. If your charging you can recover it. It's happened to me and I recovered. Click the link FB posted to the wiki.
Also, if you try download mode and you see a black screen, look for any white pixels. That is an issue with SBL, where after a bad flash, it will be in download mode, but it will show nothing or some pixelated garbage. If you see any light coming from the screen ( check in a dark room or closet, then your fine, just attempt ODIN or Heimdall. Not Kies
Removed
Sent from my HTC Vision using XDA App
OK so i just came back from a deployment and heard there was an update to gingerbread software from the stock froyo. I read up a little on it and decided to give it a try. I do not do a lot of builds, custom roms, or things like that on my device, so my knowledge level isnt that great. I downloaded Kies Mini and was performing the upgrade and my computer just shut off in the middle of it. My phone is now jacked. All it will do when i turn it on is display a ton of dots. My phone looks like a christmas tree. I tried holding down the volume buttons and plugging it into the USB cord, and still nothing but dots. I tried the hard reset by holding the volume buttons, turning it off, and releasing the power button and still nothing. Is there anyway to fix this?? Any help is greatly appreciated!!!!
Does the computer recognize the phone when you have it plugged in? If not, the simplest things to try are different USB ports, different cords or different computers.
Beyond that, it gets more complex. If the computer does recognize the phone, did you try this way - unplug the usb, turn off the phone, hold down the volume keys and plug the phone back in? If so and you still had the dots, it is possible you're still in download mode and can still try to finish the download.
Otherwise, you may have to go to GTG Unbrick, Heimdall or Odin.
Yes as long as your screen can display something, there's a chance to fix it.
OK, so now when i turn it on, the screen is just white. It is not pixelated anymore. Im not sure if my computer recognizes it or not. It does not show up on my computer anywhere but when i connect my phone to it with the usb cord my computer makes the sound like something was just connected. I opened Odin 3 v1.7 and in the ID:COM box it says 0:[COM15]. Now what do i do?? Thanks for the help. Sorry i am not android saavy!!!
I use this method to get the latest stock....are planning to put custom ROM?
http://forum.xda-developers.com/showthread.php?t=1524081
Btw welcome back...thank you for your Service....
Sent from my SGH-I997 using Tapatalk 2
bigjoe- Thank you. I am going to try putting a custom rom in it. Im not sure how to do it yet. i found some info on MIUI or something. It looks pretty cool. I am going to try the heimdall one click to restore it. Hopefully it works.
Just follow the instructions to the letter on any custom rom you decide to try and you should be ok. And you can always find helpful folks here. Welcome back, thank you and have fun flashing - it gets addictive.
Sent from my SGH-I997 using xda premium
fire1382fighter said:
bigjoe- Thank you. I am going to try putting a custom rom in it. Im not sure how to do it yet. i found some info on MIUI or something. It looks pretty cool. I am going to try the heimdall one click to restore it. Hopefully it works.
Click to expand...
Click to collapse
Yerp like stated follow the op of your ROMs choice...but use the methods I provided to get there and you will be fine....just pop a flare if you get into trouble....
Thank you guys so much for the help. I finally got my phone back. And the new gingerbread on top of it. I thought i was going to have to send it to samsung to get them to fix it. Yall saved me a lot of trouble. Thanks again.
fire1382fighter said:
Thank you guys so much for the help. I finally got my phone back. And the new gingerbread on top of it. I thought i was going to have to send it to samsung to get them to fix it. Yall saved me a lot of trouble. Thanks again.
Click to expand...
Click to collapse
no prob, glad it worked out for you...dont forget to thank the dev that provided you the method you use to get it working...odin or one click...kk
Glad to hear it!
Sent from my SGH-I997 using xda premium
So, while I'm no expert I'm not new to rooting and flashing. Did it quite a bit on my older Droid Inc 1, and have performed a few on my new SG3.
I have 3 backed up ROMs on my SD, Synergy, Beans and CM10. I was running Synergy and decided to give CM10 another shot to see if I could figure out what was killing NFC. So, flashed it up with ROM Manager (Used Odin previously) and everything went swimmingly. ROM was running, NFC was working, all my apps were reinstalled, no problems.....
Decided to see if I could get Wallet working on this install, so flashed it in, made the changes to build.prop and rebooted.
Heeerreeee's where the trouble started. Part way through the reboot the phone just shut down. Completely. 100%. Dead.
I had 87% battery when I started so it 'shouldn't be a battery problem. No power, no LED when I plug in the charger, no vol-up, home, power to get into recovery.
One interesting thing did happen while I was trying to get the phone up, I removed the battery for a bit, and plugged the USB cable in and got a red charging light. Put the battery back in, light still there. 1 minute later, light goes off and still nothing happening with the phone at all.
Anyone have any ideas beyond all the stuff I've given a shot to?
Will it show up when plugged in on your CPU?
Sent from my Nexus S 4G using xda app-developers app
nexus995743 said:
Will it show up when plugged in on your CPU?
Sent from my Nexus S 4G using xda app-developers app
Click to expand...
Click to collapse
Unfortunately not. Only thing that seems to show up is in the device manager, a QHSUSB_DLOAD device that's banged.
Hmmmm
Sent from my Nexus S 4G using xda app-developers app
nexus995743 said:
Hmmmm
Sent from my Nexus S 4G using xda app-developers app
Click to expand...
Click to collapse
Well, I called Verizon and they've shipped me a replacement. I guess throwing all my bit and pieces into a new main body should work fine...
Oh no. Another one sending a phone back because of rooting. That's why they lock bootloaders.
Sent from my Galaxy Nexus using xda app-developers app
+1
Have you tried borrowing someone's battery to see if you can also least boot? I have four samsung batteries for the S3 and would consider sending it to you before getting a replacement. I think the cost of a battery is $3 on Amazon.
Sent from my SCH-I535 using xda premium
The reasons were different but i had the same thing happen to me, my phone wouldn't boot, wouldn't show up in the computer. Nothing, i tried my wife's battery, no change there either. I left it on the charger overnight and tried turning it on in the morning and after messing with it it came back on. Haven't had an issue since. Don't know what caused it, the phone just freaked out, turned off and wouldn't turn back on.
You can also try the resistor trick to see if that will bring your phone back. Here is a cheap way to do it.
http://hackaday.com/2012/09/03/saving-a-bricked-phone-with-a-pencil-lead/ Otherwise you can go to radio shack and pick up a resistor.
If Verizon sends you your phone back cause you messed with it, there is a brick repair service for like $60 bucks PM for the link if it comes to that.
Congrats on the new phone
Sent from my Nexus S 4G using xda app-developers app
nexus995743 said:
Congrats on the new phone
Sent from my Nexus S 4G using xda app-developers app
Click to expand...
Click to collapse
hehe.. I can't say I was pleased with having to go that route, (can't stand being defeated by electronics) but all in all I can't imagine a simple software change causing the entire unit to just go dead. Not booting properly, or locking up and such, sure... but not just dead.
By this morning I had tried another battery (a friend has an SG3 also) to no effect, but I didn't try leaving it plugged in overnight. I did check the battery with an external charger I have and it was showing fully charged....
So, I'll get a replacement and stay away from CM10 at the very least.
**ihavenewnike - Not sure why you're on an android developers forum really...
Ok, so the new phone got here at about 12:30. Plugged all my stuff into it and it fired right up.
Rooted and unlocked it, put my latest Synergy backup (1 day old) on the SD card and restored it.
Ahhhh... It's just like it never left. :victory:
keno1964 said:
Ok, so the new phone got here at about 12:30. Plugged all my stuff into it and it fired right up.
Rooted and unlocked it, put my latest Synergy backup (1 day old) on the SD card and restored it. . .
Click to expand...
Click to collapse
. . . and then the display went black and it wouldn't power on! What the heck?!
. . .
Oh, sorry: I was just imagining a funny ending to this topic.
- ooofest
ooofest said:
. . . and then the display went black and it wouldn't power on! What the heck?!
. . .
Oh, sorry: I was just imagining a funny ending to this topic.
- ooofest
Click to expand...
Click to collapse
Don't like you.......
Same thing happened to me when I tried to mess with the NFC hack on my SGS III.
What saved me was a USB Jig I happened to have handy when I...accidentally... soft bricked a friend's Samsung Captivate a few months back. The USB Jig is used to put the SGS III into download mode when all else fails that tiny little gadget saves the day.
tekrhino said:
Same thing happened to me when I tried to mess with the NFC hack on my SGS III.
What saved me was a USB Jig I happened to have handy when I...accidentally... soft bricked a friend's Samsung Captivate a few months back. The USB Jig is used to put the SGS III into download mode when all else fails that tiny little gadget saves the day.
Click to expand...
Click to collapse
I have looked into those and will most likely make one very soon. (I think I have everything I'd need, just may need to cobble some resistors together).
Couple of things I noticed throughout this 'process', regarding the CM10 (9-15 nightly) ROM, NFC and google wallet....
At first install of CM10 I noticed that NFC was active and working normally. It could read my tags without issue. After Wallet was installed though, NFC disappeared. It wasn't just disabled, it simply wasn't there any more. It was after noticing this that I decided to reboot, at which point my original problem started.
The reboot never came close to completing though, it shut down before it actually made it to the 'boot' phase, as in, while it was shutting down.
The actual cause of the power off is still a mystery to me, as I can't see a simple app change causing hardware failure.
So you bricked your phone, just like a few of us did yesterday.
What did you call Verizon saying in order for them to send you a new phone?
AB_ said:
So you bricked your phone, just like a few of us did yesterday.
What did you call Verizon saying in order for them to send you a new phone?
Click to expand...
Click to collapse
I told them what happened, just left out a few bits of info.
"I rebooted it, and it never came back on." and that was that.
Nice.
I should have gone that method, but ended up paying for the repair service from MobileTechVideos
A friend has the qhsusb-dload showing up as well.. phone won't turn on.. flashed a bad kernel or rom I forget which.. red light comes on.. that's it.. its a Verizon i535 .. tried the resistor jig and nothing happens.. any ideas to fix?
---------- Post added at 12:03 PM ---------- Previous post was at 11:59 AM ----------
Guess he had aokp rom then flashed neak kernel and that's when it died..
Title is pretty self explanatory.
In short, I've tried using ODIN to go back to stock, complete user data wipe. And it occurs all the time when USB debugging is on and at random times with it off. Trying to avoid having to buy a different phone(because I never buy the same phone twice).
EDIT: After getting frustrated, I downloaded the first usb app I saw on Google Play, USB Host Controller. I went through and pressed refresh on each window and unplugged my phone. Apparently it did the trick until I rebooted the phone. Amazing what can happen when you lose your cool.
Did you select repartition while using Odin? I always do that even though it says not to do so....it saved my neck when I first bricked it when I flashed a non-Sidekick rom way back in my noob days.
I am still somewhat of noob sometimes...guilty of the occasional brain fart.
Sent from my SGH-T839 using xda app-developers app
SammaelAkuma said:
Title is pretty self explanatory.
In short, I've tried using ODIN to go back to stock, complete user data wipe. And it occurs all the time when USB debugging is on and at random times with it off. Trying to avoid having to buy a different phone(because I never buy the same phone twice).
EDIT: After getting frustrated, I downloaded the first usb app I saw on Google Play, USB Host Controller. I went through and pressed refresh on each window and unplugged my phone. Apparently it did the trick until I rebooted the phone. Amazing what can happen when you lose your cool.
Click to expand...
Click to collapse
Did you try using the Heimall rather than ODIN? Not sure of the difference but I wonder if it could fix it.
Well, my thinking is it's my hardware getting ready to die(Idk how, I've only had it 9 months) because it does it randomly on any firmware. Even stock unrooted.
Gonna try the Heimdall anyways. Won't hurt to try.
Sent from my SGH-T839 using xda app-developers app
Have you tried taking a toothpick or similar and running it around the USB port to make sure there's nothing stuck in it?
RicAndroid said:
Did you select repartition while using Odin? I always do that even though it says not to do so....it saved my neck when I first bricked it when I flashed a non-Sidekick rom way back in my noob days.
I am still somewhat of noob sometimes...guilty of the occasional brain fart.
Sent from my SGH-T839 using xda app-developers app
Click to expand...
Click to collapse
It's auto-selected when I add the .pit file
Jax184 said:
Have you tried taking a toothpick or similar and running it around the USB port to make sure there's nothing stuck in it?
Click to expand...
Click to collapse
I'll try that if the Heimdall doesn't do the trick. If not, I'll have to get a new phone(I can still use the SK4G...but not as a daily driver because SD slot is beginning to go as well.[And I know it's the SD Slot because the SD card I use with it works on my PC but doesn't wanna work in my SK4G])
EDIT: Looks like Heimdall and the toothpick trick did the job so far. Might get another phone anyways, just to have more than one type of android phone.
EDIT #2: After flashing a custom rom, the usb notification issue returns.