Freeze/crash apps - Mate 8 Q&A, Help & Troubleshooting

I experience freeze and crash of apps randomly. More of them appear during game but it seems statiscly normal since i spend more time on them.
Anyone experience the same problem ?

I use my phone the whole day with power link connect to the phone, and no app crash appear. I disconnect the power cable, and 5 minutes later a crash appear. Can this be related ?

darian3 said:
I experience freeze and crash of apps randomly. More of them appear during game but it seems statiscly normal since i spend more time on them.
Anyone experience the same problem ?
Click to expand...
Click to collapse
I have the same problem after upgrading to international version b320. Freezing problems occurring with Firefox, total commander, camera and phone manager (crashing down when selecting security patch)

When I am on b320 it crash like hell but since updated to b321 everything go normal. I have l29 international version
Sent from my HUAWEI NXT-L29 using XDA-Developers mobile app

Hi all,
This is probably a stupid question. I'm on an L29 180 rooted rom & get constant App freezing.
How do I go back to stock or fix my issue? I've trawled through the forum but can't get any clear instructions for the L29..
Thanks in advance

Related

[Q] Applications Problem in Lollipop

hello all,
It has been 2 weeks since I have update my OS to version 5(Lollipop) and in the last days i have experienced problem with apps that are installed in my phone. Once i open an app after 30s it will go away in background without any action from me. Yesterday i got an update for chrome and it made it worse, now i do have problem with keyboard it doesn't show in some cases were i do have to insert password.
Is there any solution to such problems?
best regards,
drini_83 said:
hello all,
It has been 2 weeks since I have update my OS to version 5(Lollipop) and in the last days i have experienced problem with apps that are installed in my phone. Once i open an app after 30s it will go away in background without any action from me. Yesterday i got an update for chrome and it made it worse, now i do have problem with keyboard it doesn't show in some cases were i do have to insert password.
Is there any solution to such problems?
best regards,
Click to expand...
Click to collapse
Since updating to Lollipop I've also experienced a number of issues, including laggy home screen (it's blank for a second or two before the icons start loading, whereas before it was immediate) and huge number of Chrome crashes. Anyone know if there's anything we can do, or should we expect an update from Google?
daemonios said:
Since updating to Lollipop I've also experienced a number of issues, including laggy home screen (it's blank for a second or two before the icons start loading, whereas before it was immediate) and huge number of Chrome crashes. Anyone know if there's anything we can do, or should we expect an update from Google?
Click to expand...
Click to collapse
Hi,
as i was not able to get any info regarding how to solve the issue, i did Factory Reset.
at the moment problem seems to be solved, i have left not installed now only 3-4 apps which I had before when the problem started.
2 hours after the operation finish i got nearly 10 google apps aupdate, chrome was one of them. it doesn't crash any more, keaybord shows up and works.
Also menu button works perfectly, when i press it all the apps show immediately, its doesn't take like 10-15sec for the apps to show up.
I do recomand to perform factory reset.
regards,

Music bug since the update of 5.1.1

Everytime when I turn off my screen while listening with headphones on or off, my music disrupts after a period of 6 seconds.
Now I have tried a various things to fix it, and strangely enough disabling the lock screen (any type of security ) fixes this issue)
Might any of you know a better alternative to make my life easier? I don't want to leave my phone insecured for the sake of listening to music.
Thank you.
Sent from my SM-G920F using XDA Free mobile app
Reflash with stock 5.1.1 ROM via odin.
Have you (TS) tried the solution provided above? I'm experiencing the bug as well. It's really irritating.
I managed to fix the problem by clearing the system cache. Just boot into odin, clear the cache and restart the phone.
(I didn't reflash the stock rom)
Sent from my SM-G920F using XDA Free mobile app
Thanks for the reply. When you mean boot into odin, did you mean recovery? I have done that as well, but it seems that it didn't fix the problem for me.
To add another solution to this bug, I downloaded and flashed the stock ROM for my phone. Apparently, it fixed the bug.
Yes that's what I meant, sorry for the confusion. I might as well do the same. Thanks for the heads up !
Sent from my SM-G920F using XDA Free mobile app
Heya, sorry to bring this topic back again to life. Apparently, the fix was only temporary. The bug reappeared after a few hours. I might try a clean install just to see if this gets fixed.
Edit: My device model number is SM-G920F
Makxx said:
Thanks for the reply. When you mean boot into odin, did you mean recovery? I have done that as well, but it seems that it didn't fix the problem for me.
To add another solution to this bug, I downloaded and flashed the stock ROM for my phone. Apparently, it fixed the bug.
Click to expand...
Click to collapse
Do you have greenify installed and have the music app set to greenify? Also are you using the built in close app feature? The one found in battery stats. If so do you have the app set to auto kill? This feature kills all selected apps after a certain time of the screen being turned off.
drock212 said:
Do you have greenify installed and have the music app set to greenify? Also are you using the built in close app feature? The one found in battery stats. If so do you have the app set to auto kill? This feature kills all selected apps after a certain time of the screen being turned off.
Click to expand...
Click to collapse
I haven't installed Greenify yet on my S6. I had it on my S4, but it wasn't causing any problems at all. I checked the close app feature, and Music app wasn't placed there. The Music app crashes, it doesn't just close; without any warning message or whatever.
Update: I did a factory reset/data wipe via recovery mode, and used Odin to install a fresh 5.1.1. I tried the Music app, and it doesn't crash. I hope it wouldn't crash anymore.
Makxx said:
I haven't installed Greenify yet on my S6. I had it on my S4, but it wasn't causing any problems at all. I checked the close app feature, and Music app wasn't placed there. The Music app crashes, it doesn't just close; without any warning message or whatever.
Update: I did a factory reset/data wipe via recovery mode, and used Odin to install a fresh 5.1.1. I tried the Music app, and it doesn't crash. I hope it wouldn't crash anymore.
Click to expand...
Click to collapse
Did the fresh install fixed the problem completely? I have it as well and it's super annoying, it will be super annoying to have to download my apps again but i will if it fixes the problem.
DJ_Jedi said:
Did the fresh install fixed the problem completely? I have it as well and it's super annoying, it will be super annoying to have to download my apps again but i will if it fixes the problem.
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Click to collapse
Unfortunately, it did not. To be exact, it fixed the problem for about a week, but the problem appeared again. Try using Power Amp music player, it's working well for me. I'm tempted to buy the full version after this trail version expires. Spending 1$ would be way better than getting annoyed all the time by the default music player.
Makxx said:
Unfortunately, it did not. To be exact, it fixed the problem for about a week, but the problem appeared again. Try using Power Amp music player, it's working well for me. I'm tempted to buy the full version after this trail version expires. Spending 1$ would be way better than getting annoyed all the time by the default music player.
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Click to collapse
The problems is i use play music because of the cloud feature, let's hope the Edge+ update fixes the problem, otherwise I'm going back to 5.0.2

Phone sleeps while watching Youtube App, since last app update

My chinese Mate 9 with stock ROM running EMUI 9 (which I got through OTA) now sleeps on new Youtube app.
It doesn't matter if the video is playing fullscreen or not, first the screen dims and then shuts off, like when no app is opened and you don't interact with it.
Youtube app version: 14.25.57
Battery optimization disabled for youtube app
All permissions granted for the app
Application start settings manually set to all-enabled (background start, boot time start, secondary startup)
Has anyone encountered the same problem? Any ideas on how to fix it?
Nothing? Nobody has faced this?
Since Pie i encountered that i no longer can use any gestures, maybe it is some other bug...
Zikabg said:
Since Pie i encountered that i no longer can use any gestures, maybe it is some other bug...
Click to expand...
Click to collapse
Hi Zikabg, many people is having problems with EMUI 9:
https://www.reddit.com/r/Huawei/comments/b026t8/help_emui_9_youtube_sleeping/
https://forum.xda-developers.com/emui-discussion/emui-bugs-and-issues
People report having no answers from Official Huawei, through HiCare or any other means.
I think they rushed Android 9 out because of USA's ban, to show customers we shouldn't worry... but they hadn't polished it yet.
Anyway I want to be able to watch youtube on my phone without having to set screen off time to 30 mins or so
Last YouTube update released yesterday solved the problem. Couldn't find how to mark this thread as solved

Screen goes black, buttons don't respond, can get calls from other phones to me

Hi all, I have been facing a really weird problem for the past few weeks. Sometimes all of a sudden, my phone screen completely turns black, and the buttons (as well as the alert slider) stop responding. There is no indication whatsoever that it is NOT switched off. However when I try calling it from another phone, ring can be heard as if my phone is working fine. I don't understand where the problem lies. Any suggestions are welcome.
I am rooted with Magisk 19.3, Riru-EdXposed 0.4.5.1 Sandhook, Riru-Core v19.5.
Edit: Android Pie. OOS 9.5.10.GM21AA
I had this problem recently when accessing certain apks. Reflashing the firmware sorted it for me.
no root same problem to me after I update from Android 9 to Android 10
hallo dare said:
I had this problem recently when accessing certain apks. Reflashing the firmware sorted it for me.
Click to expand...
Click to collapse
Thanks I will try doing that.
Same problem here when opening quite a few apps. Issue didn't start until I updated to Android 10 (and rooted), on a converted T-Mobile variant. Wonder if that is the source of our problem. I'm sorely tempted to use the MSM tool and go back on TMO's Android 9 (and pray for a official update to 10). Unless someone can find a solution to this, rebooting the phone every time I want to open certain apps is a real pain.
NighthawkXL said:
Same problem here when opening quite a few apps. Issue didn't start until I updated to Android 10 (and rooted), on a converted T-Mobile variant. Wonder if that is the source of our problem. I'm sorely tempted to use the MSM tool and go back on TMO's Android 9 (and pray for a official update to 10). Unless someone can find a solution to this, rebooting the phone every time I want to open certain apps is a real pain.
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Click to collapse
It definitely is a A10 issue as I too have started to have this issue when opening games and ram extensive apps. A workaround is to open the game or app in split screen mode and once the app has started you can switch back to fullscreen mode or start the app from recents. That has worked for me 100% of the time. The 10.0.1 update seemed to make it worse because you have to reboot the phone to escape the black screen were as at first you could use gestures to escape the app.
mookiexl said:
It definitely is a A10 issue as I too have started to have this issue when opening games and ram extensive apps. A workaround is to open the game or app in split screen mode and once the app has started you can switch back to fullscreen mode or start the app from recents. That has worked for me 100% of the time. The 10.0.1 update seemed to make it worse because you have to reboot the phone to escape the black screen were as at first you could use gestures to escape the app.
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Click to collapse
Good idea using split screen, I'll have to start doing that for the time being. I moved over to Open Beta 3 and the issue is still there and worst as with 10.0.1. Hopefully OnePlus can nail this bug soon. It's turning a otherwise amazing phone into a headache.
I have the same problem. Running 10.0 rooted. For me, this has only happened when opening Youtube Vanced. One clever solution is to enable "Quickly turn on camera" and doublepress power if this happens. This launches camera and returns the screen to normal.
hallo dare said:
I had this problem recently when accessing certain apks. Re-flashing the firmware sorted it for me.
Click to expand...
Click to collapse
Experiencing this too, it does seem to be related to certain .apks, how bizarre is that? Really don't want to re-flash as I am encrypted... Can you dirty-flash with an encrypted system and not loose any data?
cantenna said:
Experiencing this too, it does seem to be related to certain .apks, how bizarre is that? Really don't want to re-flash as I am encrypted... Can you dirty-flash with an encrypted system and not loose any data?
Click to expand...
Click to collapse
I reflashed through TWRP and all data was fine. I'm encrypted too.
But it goes without saying, make sure you do a backup before flashing anything

Force closing apps

Hi, I have a problem with my new P40 Pro (2 weeks old). All in all everyrhing seems very stable and well balanced software wise, but there is one very annoying thing happening.
Since the very start I have had apps randomly force closing, without any kind of error or crash message. Some even crash again and again when I start them. I open them, crash, open them, crash. Some apps like reddit (boost for reddit and baconreader) crash after a few minutes of usage. My app store (apkpure) crashes a couple of times at start up before I can even use it.
I really hope someone can help me out, does anyone else have this problem?
My phone is running on EMUI 10.1.0.147, don't have any mods besides a Huawei theme (which I only have been using sfor two days now). Also the P30 lite (new edition) of my mother has the same problem (but not as often), and it's running EMUI 10.0.0.250.

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