[Defective Device] Screen is blur all of a sudden! - Samsung Galaxy S7 Edge Guides, News, & Discussion

I pre-ordered my S7 edge (SM-G935FD) and was using it moderately (as a normal user generally does). Everything was quite normal and I didn't tweak any of its settings. I didn't even try out any graphic intensive games on it. But on the 20th day of its usage, I noticed a slight tinge of discoloration on the screen, appearing as if screen burn-in had ocurred. I tried factory reset and the situation worsened after 22nd day. The whole screen went greenish! I don't know if it's related to "Always On" feature but I can presume that as the only reason for the sudden burn-in. Hopefully, I was able to replace it with a new one as it was under 30 days replacement guarantee.
Here are the images of that defect:
1. http://i.imgur.com/ZEHxYrK.jpg
2. http://i.imgur.com/P3Mi7v9.jpg
3. http://i.imgur.com/2Ycg1oB.jpg
4. http://i.imgur.com/fLJx1ko.jpg
5. http://i.imgur.com/Veqh7Ft.jpg
6. http://i.imgur.com/0cEkEkA.jpg
7. http://i.imgur.com/fLypn9J.jpg
8. http://i.imgur.com/V4JACXP.jpg
9. http://i.imgur.com/iOmtR2T.jpg
I want to know if anyone has any other reason for screen burn-in to happen. FYI, the phone was never dropped, pressed on screen, rooted nor tweaked any other display settings in developer options.

You just got a defective unit, doesn't have anything to do with AOD.

if it was, more people would say this, and the AOD jumps around the screen to prevent the burn-in

Nothing to do with AOD at all

lvnatic said:
You just got a defective unit, doesn't have anything to do with AOD.
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Liquid Li0n said:
if it was, more people would say this, and the AOD jumps around the screen to prevent the burn-in
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I agree with you, but why did it happen all of a sudden on 20th day of its usage?
All I can assume is that pre-order lots are quite low graded!

Definitely not AOD related.

That is definitely not related to AOD. This is a hardware fault. You'll need to return it for warranty repair.

the_scotsman said:
That is definitely not related to AOD. This is a hardware fault. You'll need to return it for warranty repair.
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I already got a replacement. But that thing was worring me in case it happens again!
Sent from my shiny new SM-G935FD using Xda-Developers mobile app

techsammy said:
I agree with you, but why did it happen all of a sudden on 20th day of its usage?
All I can assume is that pre-order lots are quite low graded!
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Every company has these issues, you have to realise this phone was manufactured in millions and accidents can happen. I got a black phone first and later switched to gold simply because I preferred the color, both phones were perfectly working. And AOD definitely is not causing this, you can use the feature without worrying.

like everybody else is saying. nothing to do with AOD. this can happen to everyone. don`t even think its a burn-in, seems like parts of the screen is dying(as for the curtin effect) you don`t need to worry, this prob won`t happen again

techsammy said:
I already got a replacement. But that thing was worring me in case it happens again!
Sent from my shiny new SM-G935FD using Xda-Developers mobile app
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This is not even screen burn in. If it's screen burn in you can see the aod clock every time. Not these discoloration issue. You just have a faulty unit. That's all.
Sent from My Galaxy S7 Edge

Thanks everyone. I'm relieved now. ?
Sent from my shiny new SM-G935FD using Xda-Developers mobile app

I also had problems with my first S7e. Had a dead pixel and was not able to fix it. Changed it and now everything is ok.
To generally say preorders had lower quality is wrong i would say. At the moment it seems to be obly a few devices and compared to the order volume its normal to have a few problems with some small amount of devices. So please change the header or let delete it as it might be confusing and fear some people without any reason.
Thanks

techsammy said:
I pre-ordered my S7 edge (SM-G935FD) and was using it moderately (as a normal user generally does). Everything was quite normal and I didn't tweak any of its settings. I didn't even try out any graphic intensive games on it. But on the 20th day of its usage, I noticed a slight tinge of discoloration on the screen, appearing as if screen burn-in had ocurred. I tried factory reset and the situation worsened after 22nd day. The whole screen went greenish! I don't know if it's related to "Always On" feature but I can presume that as the only reason for the sudden burn-in. Hopefully, I was able to replace it with a new one as it was under 30 days replacement guarantee.
Here are the images of that defect:
1. http://i.imgur.com/ZEHxYrK.jpg
2. http://i.imgur.com/P3Mi7v9.jpg
3. http://i.imgur.com/2Ycg1oB.jpg
4. http://i.imgur.com/fLJx1ko.jpg
5. http://i.imgur.com/Veqh7Ft.jpg
6. http://i.imgur.com/0cEkEkA.jpg
7. http://i.imgur.com/fLypn9J.jpg
8. http://i.imgur.com/V4JACXP.jpg
9. http://i.imgur.com/iOmtR2T.jpg
I want to know if anyone has any other reason for screen burn-in to happen. FYI, the phone was never dropped, pressed on screen, rooted nor tweaked any other display settings in developer options.
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Click to collapse
Exactly the same thing happened in my friend's Note5 and he got a replacement in india........it happened within 2-3 days of his purchase............criticize samsung india on their official twitter and facebook pages for deploying poor quality standards in their indian manufacturing unit,i had a terrible time finding a good black onyx device in india as two of them had dead(black) pixels in their resp display's and one had a terrible front cam ......................

You just got a lemon screen, just unlucky really. Doesn't really happen often and when it does, only a minority units (yourself etc)

Like most are saying. That doesn't look like burn in. Just a bad display. Bound to be a few. Sorry for your bad luck.
Sent from my SM-G935T using XDA-Developers mobile app

techsammy said:
I agree with you, but why did it happen all of a sudden on 20th day of its usage?
All I can assume is that pre-order lots are quite low graded!
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Click to collapse
Because sometimes things fail. Get it repaired under warranty.

Related

Obvious Screen Burn S3

I hardly use my phone. I have a Galaxy S3 bought at the end of July 2012. The last couple days I noticed the burning through of my Home Screen. Its obvious when I have a white screen over it. Its disgusting to think that is happening on a phone not 3 months old yet. I am taking it to the Sprint store on Saturday Oct 13, 2012 to see what bs they give me. When I saw this I thought it was normal so I took it over to a friends house who uses his new S3 15 hours a day and he was shocked to see this.
Hmm... this is pretty weird. Are you stock? If not what Rom and kernel are you using? I'm just wondering if there are any display tweaks or if you made any tweaks that could have caused this. Do you always run full brightness?
adoublearonn said:
Hmm... this is pretty weird. Are you stock? If not what Rom and kernel are you using? I'm just wondering if there are any display tweaks or if you made any tweaks that could have caused this. Do you always run full brightness?
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Also, what is your screen timeout set to? Do you ever leave the screen on (knowing it will turn itself off in a few minutes)?
Sent from my SCH-I535 using xda premium
tmyc said:
I hardly use my phone. I have a Galaxy S3 bought at the end of July 2012. The last couple days I noticed the burning through of my Home Screen. Its obvious when I have a white screen over it. Its disgusting to think that is happening on a phone not 3 months old yet. I am taking it to the Sprint store on Saturday Oct 13, 2012 to see what bs they give me. When I saw this I thought it was normal so I took it over to a friends house who uses his new S3 15 hours a day and he was shocked to see this.
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That's weird. Are you sure it's actually screen burn and not the system software keeping a ghost image?
Also, why would you bring your Verizon phone to the Sprint store? Since this is the Verizon forum I'm assuming that's your carrier.
Well image persistence is a well documented issue on AMOLED screens, so its not something that is unheard of. It is kinda strange to see it on a lightly used phone, however. I would also be curious to know your screen timeout settings. Also, can you think of any situation at all where your screen might have remained on for an extended period?
apacseven said:
Well image persistence is a well documented issue on AMOLED screens, so its not something that is unheard of. It is kinda strange to see it on a lightly used phone, however. I would also be curious to know your screen timeout settings. Also, can you think of any situation at all where your screen might have remained on for an extended period?
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Ok... My timeout screen is set at two minutes. Yes it is at its brightest level automatic off. Now over the last couple weeks. I had it on for a long time on my desk/ overnight maybe 3 days. As someone said before, as a glamorous clock. No excuses there, but I wasn't aware of screen burn like this. Now those 3 days of overnight probably was more than 10x the amount the phone has ever been used. Since July 1 10 minutes of phone usage, and I've used it stream music from my pogo plug.
Sorry about the Verizon Forum... I didn't notice that until I posted this, and I don't know how to move it to the Sprint Forum. If mod wants to move thats perfect.
Sprints' answer today, was that they wanted to charge me $35 to hard reset because I don't have service plan. I did not feel I should have to pay to check out the phone. I've been a customer of Sprint since the very beginning. A CUSTOMER, Who never uses the two phones it subscribes to. If they were to look at my records for the last 20 years, they would be amazed at the non usage. I think I started with a $5 a month plan back in the day. Now $125, they have made plenty of money on my account for all those years. I told the sprint store rep that Samsung has a 1 year warranty on this... His answer, "then deal directly with Samsung. We will charge $35 to diagnose the problem." It was a hard stance by this store. I've dealt with them when I got this phone with a scratched screen, and also a hard stance with replacing it in 20 days. Its my fault because I don't use the phone, but when I looked I saw the scratch. By replacing the phone then, I used up my 90 day warranty to replace the phone I think. So now of course I have nothing to work with. I will be connecting with Executive Offices in Virginia on Monday Morning, hopefully I can get a decent response from them. All this over $35 and Screen Burn.
Ah yes leaving the screen on overnight several times is definitely enough to permanently damage the screen. Full brightness also didnt help. I can't say its your fault, because this type of issue isnt very well reported on (or disclosed). I love the beautiful brilliance of AMOLED, but its unfortunate that they cant handle long periods of use. Sorry for your luck, wish there was something more I could say.
I'd your phone the blue one?
I've seen very bad burn in on the store demos.
Sent from my SCH-I535 using Tapatalk 2
Forgetfull said:
I'd your phone the blue one?
I've seen very bad burn in on the store demos.
Sent from my SCH-I535 using Tapatalk 2
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No its a white phone, now with SCREEN BURN ! You'd think they would warn people of this, but I guess not. We'll have to see what sprint says next week. If nothing from them I'll just send it to Samsung for year warranty period. I Don't use the phone that much anyway. Its a glorified MP3 player for me.
tmyc said:
No its a white phone, now with SCREEN BURN ! You'd think they would warn people of this, but I guess not. We'll have to see what sprint says next week. If nothing from them I'll just send it to Samsung for year warranty period. I Don't use the phone that much anyway. Its a glorified MP3 player for me.
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Screen burn in general is a very OLD concept... if you've used computers at all while growing up and are older than 10, you should have an idea about screen burn and make sure you take steps to prevent it if you are not sure of your device or know your device is susceptible to it. :-/
There are two types of burn, screen burn and image retention. This could just be image retention and can be fixed with a rotating pattern of static images. At least that is what you do with plasma tvs but it wouldn't hurt to see if you can do the same with a phone.
Update. Talked to sprint exe offices. I will have to pay the $35 up front, but then scan receipt and send back to Sprint to get it refunded. Sprint store verified screen burn and ordered new phone.
Ok... I like the phone bright. If doing this puts my phone at risk for screen burn... what do I have to do to my settings to stop this from happening again? I do prefer the phone to stay on for more than a couple minutes when I'm using it and of course the brightness.
It is the nature of Amoleds. If you do any reading on them it explains why they burn in so bad. So far every Samsung I've seen with an Amoled has burn in. Moment, Epic, Epic touch, Galaxy Nexus, and even the GSIII.
As mentioned earlier, you just have to take precautions.
Just don't leave the screen on overnight and you shouldnt have a problem.
I have two G3's, the one I use as my DD shows the exact same thing.
tmyc said:
Update. Talked to sprint exe offices. I will have to pay the $35 up front, but then scan receipt and send back to Sprint to get it refunded. Sprint store verified screen burn and ordered new phone.
Ok... I like the phone bright. If doing this puts my phone at risk for screen burn... what do I have to do to my settings to stop this from happening again? I do prefer the phone to stay on for more than a couple minutes when I'm using it and of course the brightness.
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notch the brightness down a smidgon and have the screen off set at something shorter, you just have to tap your phone every now and then to keep it on while you're actively using it and when you're not it will turn off quicker. And like the guy said, don't leave the freakin thing on all night like that. SMH
To be honest, I'm surprised Sprint even entertained the idea of looking at your phone if it wasn't currently activated. Unless it just wasn't currently activated for some type of service issue. Unless you meant insurance (TEP) when you said service plan. Which, in that case, would be BS imo.
I would have thought you would have had to deal with Samsung directly.
Well, I've had my GS3 since July and I'm experiencing the exact same issue with image burn-in. This is going to be a widespread problem as more people realize they have their home screen icons permanently ghosted into their screen... especially against a white background.
If you google the GS3 burn-in, you will already find that Samsung in Korea first denied a problem, but then backed off and is now replacing the screens.
Unfortunately, my screen does not turn off while it's charging, and even if I manually turn it off, it will turn back on and stay on once it hits 100%. I'm sure other people are aware of that bug once the notification of full charge pops up. Google "GS3 turns on after charge", or something similar, and there are a slew of folks complaining about their phones lighting up their bedrooms in the middle of the night. This happens to my phone every night and I'm sure it's the reason I have the burn-in.
My next steps are similar to the OP. I have sprint and will be marching down to a full service center store to get a replacement ordered.
I don't even know how Samsung would replace just the screen... wouldn't that comprimise the whole sealed unit and allow for dust to get between the outside glass and the actual AMOLED?!? Who knows, but I'm going through Sprint first.
This is extremely disappointing.
Burn In "Fix"
Can't allready burned in screens be alleviated with simple full screen images of RBG full screen? THis idea doesn't actually "fix" dying pixels and whatnot, but its a quick and dirty fix for some burn in.
Play store link if you wanna try it:
http://full.sc/Qsjg5H
Of course, an ounce of prevention is worth a pound of cure.
- If you must have a theme, use low intensity colors (the bright blue battery in a status bar is kind of burn in candy)
- As mentioned before, lower your brightness levels
- Also as mentioned before, turn off your screen when you aren't looking at it, and set your screen timeout to the shortest time bearable.
-- One thing that can help with a short screen timeout, is to set your screen to not lock immediately on timeout (have it wait a tick to actually lock after going black), that way you can easily get your screen back on with the application you were using without having to swipe or pin or faceunlock.
Ta,
ALQI

Screen Flickering

I've read a few threads on the screen Flickering and there doesn't seem to be any resolution .
I'm on my 3rd tablet now (thanks best buy accident damage warranty!) And this one is flickering worse lately than ever. I updated to the latest firmware, yesterday only to boot up to horrible bouts of flickering during the setup screens.
The odd thing is, there seem to be no consistency to it. Some days it's so had I can't even use the thing, other days it doesn't happen at all. I use the tablet every day for notes or PDF viewing. I've used it with no magnetic cover (totally naked) and with the cover.. doesn't seem to change the occurrences.
I've turned overlays on/off force gpu render on/off.. nothing seems to fix it. Sometimes changing the overlay will reduce the flickering other times it doesn't affect it at all.
I hate to say it, but if I can't resolve it, I'm going to be forced to move to the surface 3.
I'm an electrical engineer and I've done as much trouble shooting as I can think to do.. but I've come up empty handed.
Anyone else have these problems? Has anyone found a definitive fix?
I sent mine back 3 times. The first was a reset. Thanks for wasting my time. The second was a motherboard and that didn’t do it. The third time they did a motherboard, digitizer, and usb port. It's finally stable and back to normal. After 5 trips back, the BB warranty triggers a new unit. Check if it triggers a refund.
I get it occasionally, so far I'm able to resolve it by booting into custom recovery (TWRP) and clearing dalvic to allow all apps to rebuild. Sometimes this resolves it for a few days, sometimes a couple of weeks. Its a repeatable "fix" that makes me question if the issue is related to memory or trim or something like that. Kind of reminds me of how with the first generation nexus 7s one would see slow downs after a while and filing storage with fake data then deleting it would improve performance for a while.
I'm definitely not a tender user of the device. I go back and forth between multiple ROM's and kernels on a daily basis testing what is testable, and unfortunately also what is not. Anyway, even though mine was bought as refurbished on eBay, I have never had any issues like the ones you describe. More specifically, I have never had any issues what-so-ever, that was not created due to my own ignorance. To me the device seems indestructible.
Besides, I would hate to be in the place of my device, or I would definitely have turned schizophrenic. Should I feel bad about pushing it through all this?
Because we're trying to figure out if it's related to a specific device type, which one do you have? P900, 905, 907A or another?
ShadowLea said:
Because we're trying to figure out if it's related to a specific device type, which one do you have? P900, 905, 907A or another?
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P900 wifi. Us version bought at best buy.
Today the tablet has been rock solid, I have literally done nothing between when it was flickering like mad and now.
I wonder if it might be related to some kid of data transfer. either over wifi, or when data is written or read from storage or SD card. I've take then SD card out to eliminate that as the problem.
Mine was P900 from BB
Issue lies with the screen.
This happened with me I sent it back to Samsung, 3 times. They seem to have finally got it right. They replaced the battery and then the display screen. Now it appears to be working I will let you know after a month if it is still good. They also told me that they will not replace the device even though I bought it and the issue was right from the start. Not even 6 months old. When working the device is excellent.
Ah, so now we know for sure the battery is replaceable. That's good news. Maybe someday our batteries will no longer hold a charge and we can replace it. Now for a good video on tear down and what tools to use to do that and where to get a replacement battery. I know it's early for most of us but someday......we will have to replace that battery. I'm one of those that keep my toys (computers/laptops/tablets/phones,) for many years.
Mine is running like new since last service. Getting the BB Geek Squad warranty has paid for itself already. I get 2 years on anything over $500.
Mine is a p900. I purchased from samsung website. Mine has been doing it fresh out of box. So bummed.
Ive had my 12.2 since march and it recently started flickering. It seems to tuen of the screen for a millisecond especially when lots of refreshes happen. Like scrolling a pdf. A few days back it was bad. Now it has gotten better and I havent noticed anything.
{Diemex} said:
Ive had my 12.2 since march and it recently started flickering. It seems to tuen of the screen for a millisecond especially when lots of refreshes happen. Like scrolling a pdf. A few days back it was bad. Now it has gotten better and I havent noticed anything.
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My P900 has just begun flickering exactly as you describe. So I should just be patient and hope it goes away by itself?
I'm flickering again. Turning the screen brighter is what triggers it for me. Returning to stock just to get it back and have it flicker again to hit the magic 5 returns may be what I have to do.
https://youtu.be/CvxbVft69Kg
I just followed this guide. Its been a week now, not had any flickering since I did it.
Manya3084 said:
I just followed this guide. Its been a week now, not had any flickering since I did it.
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Click to collapse
Lifting the motherboard only temporary close the gaps of cracked battery connector. The permanent fix need to do: re solder the battery connector.
Look closely under magnified glass or microscope , you'll see the cracked solders. You can test by pushing the connector slightly, a bad one will move easily or lift off from its solder joints.
This video was removed from the poster after I pointed out his guessing solution. Flickering screen has nothing to do with LCD connector on the motherboard.
Lifting mother board actually you're applying pressure on the battery connector from rear cover.
I have had my P900 sent to Samsung service twice without having the screen flicker fixed. I thought this was a known problem and that Samsung themselves should be aware of it? Maybe I should supply some XDA links next time...
Skickat från min SM-P900 via Tapatalk
bluebirch said:
I have had my P900 sent to Samsung service twice without having the screen flicker fixed. I thought this was a known problem and that Samsung themselves should be aware of it? Maybe I should supply some XDA links next time...
Skickat från min SM-P900 via Tapatalk
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Depend on where you send for service, they know how to fix it now. Service Centers actually are contractors provide services for Samsung and others, the fact that most people don't know.
http://forum.xda-developers.com/showpost.php?p=59573206&postcount=100
It Works. Battery connector replaced. Smoooooth
After 2 visits to Samsung , my unit finally works fine.
Motherboard and LCD were changed first time. But issue persisted.
Second time, battery connector was replaced. Since then it has worked very very smoothly.
Beut said:
Depend on where you send for service, they know how to fix it now. Service Centers actually are contractors provide services for Samsung and others, the fact that most people don't know.
http://forum.xda-developers.com/showpost.php?p=59573206&postcount=100
It Works. Battery connector replaced. Smoooooth
After 2 visits to Samsung , my unit finally works fine.
Motherboard and LCD were changed first time. But issue persisted.
Second time, battery connector was replaced. Since then it has worked very very smoothly.
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Thanks, missed that other thread. Next time, I'll send them an en explicit request to replace the battery comnector, and refer to those two threads.
Stefan
Tapatalked on some kind of Samsung tablet

Flash always lit?

Anyone else have their flash led always dimly lit? Even when the phone is off my camera flash is dimly lit.
This is most likely the heart rate monitor. There is currently an issue with Google Fit and the S6 which causes the heart rate monitor to stay on. The only solution st this point is to uninstall Google Fit until Google releases an update that fixes the app.
Sent from my SM-G900W8 using Tapatalk
msavic6 said:
This is most likely the heart rate monitor. There is currently an issue with Google Fit and the S6 which causes the heart rate monitor to stay on. The only solution st this point is to uninstall Google Fit until Google releases an update that fixes the app.
Sent from my SM-G900W8 using Tapatalk
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I'm not sure Google Fit is the only possible source for this problem.
I have the same problem as OP. I got my S6 (non-edge, 32GB) about 24 hours ago and last night noticed the faint yellow glow on the back of the unit. I haven't been impressed by the battery life (admittedly a very limited time with it so far) - but this could explain the less than stellar battery life so far.
I don't have Google Fit installed (in fact if I go to the play store, I get a message saying that it's not compatible with this version"). S-Health is disabled too.
One other thing, when I use the flashlight feature, I notice that the light isn't nearly as bright as on the S3 - not sure if this is relevant, it is the same LED.
I rebooted the system, and even turned it off, the faint light stays on. If the unit wasn't sealed I'd pull out the battery just to confirm this light can go out :-/
I have this issue on mine as well. I first noticed it when I went to charge my phone over night next to my bed. I lay the phone on its face so the LED notification doesn't show. I noticed a slight glow from the flash diode. I thought at first it only happened when I was charging my phone. Today, while at work, I powered down my phone and again noticed the light. For me, its always on. I just got off the phone with T-Mobile and they are going to over night me a replacement. I mention this thread to the T-Mobile support rep and she looked it up while I was on the phone with her. My friend's S6 does not have this issue, so not all of them are having this. I encourage everyone to go into a dark room and check your flash diode.
verboten said:
I have this issue on mine as well. I first noticed it when I went to charge my phone over night next to my bed. I lay the phone on its face so the LED notification doesn't show. I noticed a slight glow from the flash diode. I thought at first it only happened when I was charging my phone. Today, while at work, I powered down my phone and again noticed the light. For me, its always on. I just got off the phone with T-Mobile and they are going to over night me a replacement. I mention this thread to the T-Mobile support rep and she looked it up while I was on the phone with her. My friend's S6 does not have this issue, so not all of them are having this. I encourage everyone to go into a dark room and check your flash diode.
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Just dropping into say I also have the issue . 32GB, Standard S6, T-Mobile. I will call them and get a new one overnighted as well.
Sorry to mention this and I don't mean any disrespect but there is a small plastic cover over the camera fnt rhw rate monitor did u peal it off ?? It should be OK now
demmo81 said:
Sorry to mention this and I don't mean any disrespect but there is a small plastic cover over the camera fnt rhw rate monitor did u peal it off ?? It should be OK now
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I know I've done that on both of my s6s and still occurs.
demmo81 said:
Sorry to mention this and I don't mean any disrespect but there is a small plastic cover over the camera fnt rhw rate monitor did u peal it off ?? It should be OK now
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Click to collapse
No disrespect taken, man those are hard to get off (thanks for confirming this, it looked like there were).
However, that might explain the flashlight function being a bit dimmer than on the S3, but it wouldn't explain the constant light source itself.
How can we possibly check this in store where there is substantial amount of light anywhere. I'd definitely check my S6 in store for this.
Mine doesn't have this dim light at all I checked and I closed all the lights to make sure nothing is coming out . I don't know I wish I can help
KristianKenneth said:
How can we possibly check this in store where there is substantial amount of light anywhere. I'd definitely check my S6 in store for this.
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I think it would be difficult to see unless you ask them to let you into a dark storage room without windows That's how I can verify mine is still doing that during the day, though at night when I wake up with the phone next to me, the glow is comparatively quite substantial.
Plus, you'll have to wait about a week before you can see them in the store.
I have two S6's and can confirm both of mine has this dim lit light only noticeable in the very dark.
The problem with us getting the device early is we don't know if this is hardware or software problem., that might get noticed and fixed with an update. Many say after the actual launch Samsung/Tmobile pushes an update. We can assume they at least will to fix the cell standby draining battery with VOLTE issue. Plus how many will we have to get shipped to us before we get one that doesn't do this, very different than being able to have the associate check it in the back office with lights off.
Can anyone that did get a replacement comment on this.
tenxo said:
I have two S6's and can confirm both of mine has this dim lit light only noticeable in the very dark.
The problem with us getting the device early is we don't know if this is hardware or software problem., that might get noticed and fixed with an update. Many say after the actual launch Samsung/Tmobile pushes an update. We can assume they at least will to fix the cell standby draining battery with VOLTE issue. Plus how many will we have to get shipped to us before we get one that doesn't do this, very different than being able to have the associate check it in the back office with lights off.
Can anyone that did get a replacement comment on this.
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Mine is doing it too. If it is indeed the case that not all GS6s are doing this, that does make me concerned that somehow my unit is defective. I'm wondering if I should just hold onto it hoping that Samsung will fix it with a software update or if I should try yo exchange it.
poweroutlet said:
Mine is doing it too. If it is indeed the case that not all GS6s are doing this, that does make me concerned that somehow my unit is defective. I'm wondering if I should just hold onto it hoping that Samsung will fix it with a software update or if I should try yo exchange it.
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I spoke with a tmobile rep. He said online orders get 20 days return exchange from the day of delivery not purchase. He also said there should be an update on a day or two after the official April 10th launch. I told him to document my account that I called about this issue. He said I could get another (two) overnight to me, but there's no way to guarantee if the new ones won't have this.
How come more people are not jumping in here to say theirs is doing it too. If its just us few maybe we do have a problem. But giving it's only noticeable in the dark maybe they haven't seen it on theirs?
Sent from my SM-G900T using AllianceR(●)m
tenxo said:
I spoke with a tmobile rep. He said online orders get 20 days return exchange from the day of delivery not purchase. He also said there should be an update on a day or two after the official April 10th launch. I told him to document my account that I called about this issue. He said I could get another (two) overnight to me, but there's no way to guarantee if the new ones won't have this.
How come more people are not jumping in here to say theirs is doing it too. If its just us few maybe we do have a problem. But giving it's only noticeable in the dark maybe they haven't seen it on theirs?
Sent from my SM-G900T using AllianceR(●)m
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I think you are right, unless you have the phone next to you at night you probably won't notice it., still odd, I would have expected others to notice it too. And, even as dim it is, it can't help with battery life. I hope it's a software issue and can be easily patched that way.
Edit: just noticed tonight that my phone does in fact have the LED issue. It's odd because I spent some time yesterday in the dark looking for the problem and it was no where to be found. Been laying in bed messing with my phone while it's charging, decided to flip it over and low and behold, dimly lit flash on :/.
-Matt
Roflwafflez said:
Mine does not seem to be having this issue. I checked it out last night in a completely dark room and couldn't see anything. To see if I could get an idea of what it looked like though, I turned on the torch for about 20 seconds, then turned it off and looked again and it did replicate the faint glow that it seems most people are speaking of, however it faded away in about 30 seconds.
-Matt
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This is making me think some S6s just have this defect where the LED never turns off and some don't. I think it might be best just to return my S6 and repurchase the phone after its official release date. I think these earlier phones might be more prone to defects. My gut feeling is that this is something that won't be fixed via software. I don't think exchanging the phone for a new one will help too much given that so many other S6s also have the issue, you have a good chance that the new phone you get will also be defective.
poweroutlet said:
This is making me think some S6s just have this defect where the LED never turns off and some don't..
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My guess is it's a hardware issue (perhaps they used a different supplier/component for this part) since all of the phones are presumably running the same software (some with the OTA update that was waiting from T-Mobile - like myself, others perhaps without it). If it can be patched with software is another issue.
Actually, perhaps it would be useful to know if those experiencing the problem have applied the OTA update and those without haven't. My hunch is it won't be a factor, but curious, so people reporting should state their situation.
For my non-edge S6 (black 32 GB) I have the OTA and my flash stays on dimly all the time.
I noticed this last night and I thought it could have just been some sort of burn in from using the flashlight. (64gb regular tmo S6)
It's basically impossible to tell with any sort light around whether or not this is happening, even just with residual light, but mine does seem to be dimly lit in a pitch black room.
Could it have something to do with the selfie feature on the camera? Using the heart rate monitor as a picture button, that is.
I have a 64 GB T mobile regular GS6 with the OTA and I do have the issue.

Display Issue on two Note 20 Ultra

I bought myself a Note 20 Ultra Snapdragon Version (Hong Kong Version). After around 2 weeks right we’re the proximity sensor is, a dark discoloration started to appear. It’s not super good visible, but still it was there. I tried to overlook it but couldn’t. So i started a repair/exchange process. After a huge war to get a perfect device the shop where i bought the mobile exchanged it with a new one. But again after 1 week this weird dark spot started to appear. Sometimes the splotch is faintly visible, sometimes he is very visible. Now i have payed 1300 Dollars but can’t have a perfect display. Anyone having the same issue?
From0toHero said:
I bought myself a Note 20 Ultra Snapdragon Version (Hong Kong Version). After around 2 weeks right we’re the proximity sensor is, a dark discoloration started to appear. It’s not super good visible, but still it was there. I tried to overlook it but couldn’t. So i started a repair/exchange process. After a huge war to get a perfect device the shop where i bought the mobile exchanged it with a new one. But again after 1 week this weird dark spot started to appear. Sometimes the splotch is faintly visible, sometimes he is very visible. Now i have payed 1300 Dollars but can’t have a perfect display. Anyone having the same issue?
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Ask yourself , what rogue apps are you heavily using that cause this issue. These things normally occur during using VoIP apps on high brightness with screen left ON for long durations. Heat , bright screen and VoIP apps that use the proximity sensor continuously degrade it.
User KURDking posted about similar issues on this forum a month or so back.
Limeybastard said:
Ask yourself , what rogue apps are you heavily using that cause this issue. These things normally occur during using VoIP apps on high brightness with screen left ON for long durations. Heat , bright screen and VoIP apps that use the proximity sensor continuously degrade it.
User KURDking posted about similar issues on this forum a month or so back.
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First i use the mobile on very low brightness since i got it. Secondly i used nothing like the apps you described. So i can’t see how i caused this. And I’m not the only one. There are other cases with exactly the same issue. It’s a design flaw.
I forgot to mention that i carefully checked the battery temperature and cpu temperature all the time to avoid unnecessary strain on the display and the internals. But still after a short time on both mobiles the same issue.
From0toHero said:
I forgot to mention that i carefully checked the battery temperature and cpu temperature all the time to avoid unnecessary strain on the display and the internals. But still after a short time on both mobiles the same issue.
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So what app are you using that is using the sensor all the time with display on? Let me guess none.
Limeybastard said:
So what app are you using that is using the sensor all the time with display on? Let me guess none.
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Lol i own the mobile max 2 weeks. In this two weeks i watched videos. I used whatsapp for texting (maybe 2-3 phone calls). I used a video player to watch download videos, but i used nothing that would have left the display on for a long time with the proximity sensor working. I used the phone more for media, because i still own my iPhone 11 pro max for phone calls and alike. Hence i can’t explain why this is happening. I’m the first one who would say yeah i used the apps you mentioned on high brightness all the time, but that’s not the case.
Limeybastard said:
So what app are you using that is using the sensor all the time with display on? Let me guess none.
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Btw your sarcastic questions are unnecessary. If you think your clever and everyone else is a moron, nice for you. But the Note 20 Ultra is not my first mobile, and i know what to avoid, and what to do in most cases. But when i get the same issue two times in less than 2 weeks without doing anything maybe causing this, i think it’s ok to ask if anyone else is having the same issue.
From0toHero said:
Btw your sarcastic questions are unnecessary. If you think your clever and everyone else is a moron, nice for you. But the Note 20 Ultra is not my first mobile, and i know what to avoid, and what to do in most cases. But when i get the same issue two times in less than 2 weeks without doing anything maybe causing this, i think it’s ok to ask if anyone else is having the same issue.
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I can respond however I wish.
Now going back to your question, is the attached what you are talking about ?
Limeybastard said:
I can respond however I wish.
Now going back to your question, is the attached what you are talking about ?
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Oh gosh it’s not that severe. It’s much more faint. But still its there
From0toHero said:
Oh gosh it’s not that severe. It’s much more faint. But still its there
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Here's the thread I was referring to from KURDking. Not sure it will help or not.
Screen Issue!
So the other day i got a call on viber (a calling app) and when you get a call the status bars not transparent so it was still black anyway after the phone call i noticed a black dark pixel on my status bar and it annoyed me it was on my home...
forum.xda-developers.com
Limeybastard said:
Here's the thread I was referring to from KURDking. Not sure it will help or not.
Screen Issue!
So the other day i got a call on viber (a calling app) and when you get a call the status bars not transparent so it was still black anyway after the phone call i noticed a black dark pixel on my status bar and it annoyed me it was on my home...
forum.xda-developers.com
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Exactly this thread i found before. It’s exactly the same issue. And i was in contact with a other guy over Reddit who also exchanged 3 mobiles with the very sane issue.
Limeybastard said:
Here's the thread I was referring to from KURDking. Not sure it will help or not.
Screen Issue!
So the other day i got a call on viber (a calling app) and when you get a call the status bars not transparent so it was still black anyway after the phone call i noticed a black dark pixel on my status bar and it annoyed me it was on my home...
forum.xda-developers.com
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Thank you for your constructive help
From0toHero said:
Thank you for your constructive help
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No worries bubba. I hope you find an amicable solution soon.
Yeah every n20u has it. Some people just don't have the eyes to see it or choose not to / conditioned to ignore it.
I can see it on demand but I forgot it was even there till this thread. No way around it, it's a design flaw of this generation.
My n10+ isn't visible unless it's being used but what can we do, Nothing.
My US Note 20 Ultra has that as well. I didn't notice it for 3 months, then there it was. It is from the proximity sensor, and it's only visible in dark environments, and on days when I've had long calls. Other times, it's not visible at all and I'm guessing the sensor is under the screen and that the visible flashing causes it to slightly offset the AMOLED pixels. Every Note 20 Ultra I've seen also has image retention issue (not to the point of burn in) but high contrast images fade off the screen for about 5-10 seconds and this is only visible on gray backgrounds. Looking for a "perfect" one may be a waste of time.

Question Is pixel dead or glitch

Hey guys i have an problem on my s22 ultra from today morning. I don't hard use or haven't dropped my phone till now from the day i bought. So the pixels on display are malfunctioning itself like only two pixel. I have attached the picture of it. Please help me with it guys thank you in advance.
Use Screen Test to see what you got.
Send it in for warranty repair. It will likely get worse. A lot of failures and issues with the Samsung variable refresh rate displays. Completely unacceptable for flagship devices.
This is an older version, may or may not work with Android 12.
blackhawk said:
Use Screen Test to see what you got.
Send it in for warranty repair. It will likely get worse. A lot of failures and issues with the Samsung variable refresh rate displays. Completely unacceptable for flagship devices.
This is an older version, may or may not work with Android 12.
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Thanks for letting me know. I tried the app you attached still the problem remains same i will get in touch with an samsung store
shafique ali said:
Thanks for letting me know. I tried the app you attached still the problem remains same i will get in touch with an samsung store
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Sorry to hear that. It likely is the display.
At least it happened under warranty. Too many of these premium displays are failing out of warranty. It started with the N20U... and it seems to be an ongoing issue.
blackhawk said:
Sorry to hear that. It likely is the display.
At least it happened under warranty. Too many of these premium displays are failing out of warranty. It started with the N20U... and it seems to be an ongoing issue.
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Displays failing plus phone is heating too much in basic tasks which they stated its been resolved on this s22 model
shafique ali said:
Displays failing plus phone is heating too much in basic tasks which they stated its been resolved on this s22 model
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High temperatures don't help anything but the issues seemed tied to the design, materials and/or manufacturing process. It spans multiple generations and models. Samsung isn't advertising this issue... other manufacturers are also seeing higher failure rates with the variable refresh rate displays as well. OP's track record appears to be good in this regard and for color accuracy/calibration which is almost impossible to do with variable rate displays. A dirty little secret.
Another problem is the increased brightness levels. All organic leds have a rather short finite lifespan. Use manual brightness control and keep it 50% or less whenever possible. I limit use outside at near 100% to seconds, not minutes because of this. I avoid use in direct sunlight.
Use dark mode and limit the white and blues especially. Low energy red pixels generally out lived the blue pixels. This heavily used N10+ display has >8k hours on it and is still perfect.
Its prob a screen connection issue (most likely NOT though), try fixing it yourself with the help of ifixit (or if you dont want your device demolished), send it to a repair centre & tell them to replace your screen

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