Anyone else have their flash led always dimly lit? Even when the phone is off my camera flash is dimly lit.
This is most likely the heart rate monitor. There is currently an issue with Google Fit and the S6 which causes the heart rate monitor to stay on. The only solution st this point is to uninstall Google Fit until Google releases an update that fixes the app.
Sent from my SM-G900W8 using Tapatalk
msavic6 said:
This is most likely the heart rate monitor. There is currently an issue with Google Fit and the S6 which causes the heart rate monitor to stay on. The only solution st this point is to uninstall Google Fit until Google releases an update that fixes the app.
Sent from my SM-G900W8 using Tapatalk
Click to expand...
Click to collapse
I'm not sure Google Fit is the only possible source for this problem.
I have the same problem as OP. I got my S6 (non-edge, 32GB) about 24 hours ago and last night noticed the faint yellow glow on the back of the unit. I haven't been impressed by the battery life (admittedly a very limited time with it so far) - but this could explain the less than stellar battery life so far.
I don't have Google Fit installed (in fact if I go to the play store, I get a message saying that it's not compatible with this version"). S-Health is disabled too.
One other thing, when I use the flashlight feature, I notice that the light isn't nearly as bright as on the S3 - not sure if this is relevant, it is the same LED.
I rebooted the system, and even turned it off, the faint light stays on. If the unit wasn't sealed I'd pull out the battery just to confirm this light can go out :-/
I have this issue on mine as well. I first noticed it when I went to charge my phone over night next to my bed. I lay the phone on its face so the LED notification doesn't show. I noticed a slight glow from the flash diode. I thought at first it only happened when I was charging my phone. Today, while at work, I powered down my phone and again noticed the light. For me, its always on. I just got off the phone with T-Mobile and they are going to over night me a replacement. I mention this thread to the T-Mobile support rep and she looked it up while I was on the phone with her. My friend's S6 does not have this issue, so not all of them are having this. I encourage everyone to go into a dark room and check your flash diode.
verboten said:
I have this issue on mine as well. I first noticed it when I went to charge my phone over night next to my bed. I lay the phone on its face so the LED notification doesn't show. I noticed a slight glow from the flash diode. I thought at first it only happened when I was charging my phone. Today, while at work, I powered down my phone and again noticed the light. For me, its always on. I just got off the phone with T-Mobile and they are going to over night me a replacement. I mention this thread to the T-Mobile support rep and she looked it up while I was on the phone with her. My friend's S6 does not have this issue, so not all of them are having this. I encourage everyone to go into a dark room and check your flash diode.
Click to expand...
Click to collapse
Just dropping into say I also have the issue . 32GB, Standard S6, T-Mobile. I will call them and get a new one overnighted as well.
Sorry to mention this and I don't mean any disrespect but there is a small plastic cover over the camera fnt rhw rate monitor did u peal it off ?? It should be OK now
demmo81 said:
Sorry to mention this and I don't mean any disrespect but there is a small plastic cover over the camera fnt rhw rate monitor did u peal it off ?? It should be OK now
Click to expand...
Click to collapse
I know I've done that on both of my s6s and still occurs.
demmo81 said:
Sorry to mention this and I don't mean any disrespect but there is a small plastic cover over the camera fnt rhw rate monitor did u peal it off ?? It should be OK now
Click to expand...
Click to collapse
No disrespect taken, man those are hard to get off (thanks for confirming this, it looked like there were).
However, that might explain the flashlight function being a bit dimmer than on the S3, but it wouldn't explain the constant light source itself.
How can we possibly check this in store where there is substantial amount of light anywhere. I'd definitely check my S6 in store for this.
Mine doesn't have this dim light at all I checked and I closed all the lights to make sure nothing is coming out . I don't know I wish I can help
KristianKenneth said:
How can we possibly check this in store where there is substantial amount of light anywhere. I'd definitely check my S6 in store for this.
Click to expand...
Click to collapse
I think it would be difficult to see unless you ask them to let you into a dark storage room without windows That's how I can verify mine is still doing that during the day, though at night when I wake up with the phone next to me, the glow is comparatively quite substantial.
Plus, you'll have to wait about a week before you can see them in the store.
I have two S6's and can confirm both of mine has this dim lit light only noticeable in the very dark.
The problem with us getting the device early is we don't know if this is hardware or software problem., that might get noticed and fixed with an update. Many say after the actual launch Samsung/Tmobile pushes an update. We can assume they at least will to fix the cell standby draining battery with VOLTE issue. Plus how many will we have to get shipped to us before we get one that doesn't do this, very different than being able to have the associate check it in the back office with lights off.
Can anyone that did get a replacement comment on this.
tenxo said:
I have two S6's and can confirm both of mine has this dim lit light only noticeable in the very dark.
The problem with us getting the device early is we don't know if this is hardware or software problem., that might get noticed and fixed with an update. Many say after the actual launch Samsung/Tmobile pushes an update. We can assume they at least will to fix the cell standby draining battery with VOLTE issue. Plus how many will we have to get shipped to us before we get one that doesn't do this, very different than being able to have the associate check it in the back office with lights off.
Can anyone that did get a replacement comment on this.
Click to expand...
Click to collapse
Mine is doing it too. If it is indeed the case that not all GS6s are doing this, that does make me concerned that somehow my unit is defective. I'm wondering if I should just hold onto it hoping that Samsung will fix it with a software update or if I should try yo exchange it.
poweroutlet said:
Mine is doing it too. If it is indeed the case that not all GS6s are doing this, that does make me concerned that somehow my unit is defective. I'm wondering if I should just hold onto it hoping that Samsung will fix it with a software update or if I should try yo exchange it.
Click to expand...
Click to collapse
I spoke with a tmobile rep. He said online orders get 20 days return exchange from the day of delivery not purchase. He also said there should be an update on a day or two after the official April 10th launch. I told him to document my account that I called about this issue. He said I could get another (two) overnight to me, but there's no way to guarantee if the new ones won't have this.
How come more people are not jumping in here to say theirs is doing it too. If its just us few maybe we do have a problem. But giving it's only noticeable in the dark maybe they haven't seen it on theirs?
Sent from my SM-G900T using AllianceR(●)m
tenxo said:
I spoke with a tmobile rep. He said online orders get 20 days return exchange from the day of delivery not purchase. He also said there should be an update on a day or two after the official April 10th launch. I told him to document my account that I called about this issue. He said I could get another (two) overnight to me, but there's no way to guarantee if the new ones won't have this.
How come more people are not jumping in here to say theirs is doing it too. If its just us few maybe we do have a problem. But giving it's only noticeable in the dark maybe they haven't seen it on theirs?
Sent from my SM-G900T using AllianceR(●)m
Click to expand...
Click to collapse
I think you are right, unless you have the phone next to you at night you probably won't notice it., still odd, I would have expected others to notice it too. And, even as dim it is, it can't help with battery life. I hope it's a software issue and can be easily patched that way.
Edit: just noticed tonight that my phone does in fact have the LED issue. It's odd because I spent some time yesterday in the dark looking for the problem and it was no where to be found. Been laying in bed messing with my phone while it's charging, decided to flip it over and low and behold, dimly lit flash on :/.
-Matt
Roflwafflez said:
Mine does not seem to be having this issue. I checked it out last night in a completely dark room and couldn't see anything. To see if I could get an idea of what it looked like though, I turned on the torch for about 20 seconds, then turned it off and looked again and it did replicate the faint glow that it seems most people are speaking of, however it faded away in about 30 seconds.
-Matt
Click to expand...
Click to collapse
This is making me think some S6s just have this defect where the LED never turns off and some don't. I think it might be best just to return my S6 and repurchase the phone after its official release date. I think these earlier phones might be more prone to defects. My gut feeling is that this is something that won't be fixed via software. I don't think exchanging the phone for a new one will help too much given that so many other S6s also have the issue, you have a good chance that the new phone you get will also be defective.
poweroutlet said:
This is making me think some S6s just have this defect where the LED never turns off and some don't..
Click to expand...
Click to collapse
My guess is it's a hardware issue (perhaps they used a different supplier/component for this part) since all of the phones are presumably running the same software (some with the OTA update that was waiting from T-Mobile - like myself, others perhaps without it). If it can be patched with software is another issue.
Actually, perhaps it would be useful to know if those experiencing the problem have applied the OTA update and those without haven't. My hunch is it won't be a factor, but curious, so people reporting should state their situation.
For my non-edge S6 (black 32 GB) I have the OTA and my flash stays on dimly all the time.
I noticed this last night and I thought it could have just been some sort of burn in from using the flashlight. (64gb regular tmo S6)
It's basically impossible to tell with any sort light around whether or not this is happening, even just with residual light, but mine does seem to be dimly lit in a pitch black room.
Could it have something to do with the selfie feature on the camera? Using the heart rate monitor as a picture button, that is.
I have a 64 GB T mobile regular GS6 with the OTA and I do have the issue.
Related
I've noticed, particularly on lower brightness (which I do often for battery life reasons) I get a wavy/rolling line that is very visible (see YouTube link below).
Anyone else seeing this or could it be a bad display? Unfortunately, it's very noticeable to me. I came from a Vibrant so I don't think its sensitivity to pentile.
https://www.youtube.com/watch?v=X7HrFRcVNVA&feature=youtube_gdata_player
Sent from my HTC One S using Tapatalk 2.
I think I have a better way to describe this. It seems like a refresh rate issue.
Sent from my HTC One S using Tapatalk 2.
I get this on my Vibrant occasionally, more often if I'm using a non-OEM battery (obviously not your problem), but I'm convinced it's the digitizer dying. Turn it in now for a replacement before you get stuck with a refurb later.
Swyped, not typed, from my Digital Brick
Thanks for the info. Was thinking I was just nuts after no one had replied for a while. Definitely noticeable enough it hurts my eyes after a while. I'll get it replaced tomorrow or Saturday and hopefully that resolves my issue. Otherwise, loving it!
Sent from my HTC One S using Tapatalk 2.
An update in case anyone ends up at this thread because they are having similar issues. It appears this was just a bad display on the phone as I got a replacement and thus far I haven't seen any display issues at all.
had someone exchange their phone with me today for the exact same issue.
unless that was you....ha.
I think that was me.
I came in around 4pm and you were talking to me about yours being a dev phone.
My S have the same problem
DigitalMonk said:
I think that was me.
I came in around 4pm and you were talking to me about yours being a dev phone.
Click to expand...
Click to collapse
I have the same issue with my phone, just unboxed it. I don't have a T-Mobile store in my town, just a stand at the mall, how do I get them to look at this long enough to notice it?
Well, suhailtheboss may be able to answer this better then I since he works at the T-Mobile store I bought mine from...
But, mine was most obvious on greys so I just brought up the grey battery usage graph full screen and they could all see what I was talking about as it was very obvious.
No issues getting it swapped out at all after showing them that and the replacement one has not yet displayed any issues like this.
J_Bot said:
I have the same issue with my phone, just unboxed it. I don't have a T-Mobile store in my town, just a stand at the mall, how do I get them to look at this long enough to notice it?
Click to expand...
Click to collapse
Your best bet is to be able to replicate the issue quickly for the rep, then they should have no issue exchanging it for you.
When I go to work on Thursday I will put a post on our internal site that states this issue, so that it's documented in our system for other all employees to be able to see. As of today this issue was not in the database.
DigitalMonk came in, was very articulate about the problem, and could easily replicate the issue. If he came in and vaguely described the issue without being able to replicate it, most likely we would have not exchanged the phone for him.
(Unfortunately most people who try to exchange phones do so because of user error, assuming that it's the phones fault and not their own. Because of this it is sometimes more difficult to filter the legit exchanges from the unnecessary ones)
Good Luck!
suhailtheboss said:
Your best bet is to be able to replicate the issue quickly for the rep, then they should have no issue exchanging it for you.
When I go to work on Thursday I will put a post on our internal site that states this issue, so that it's documented in our system for other all employees to be able to see. As of today this issue was not in the database.
DigitalMonk came in, was very articulate about the problem, and could easily replicate the issue. If he came in and vaguely described the issue without being able to replicate it, most likely we would have not exchanged the phone for him.
(Unfortunately most people who try to exchange phones do so because of user error, assuming that it's the phones fault and not their own. Because of this it is sometimes more difficult to filter the legit exchanges from the unnecessary ones)
Good Luck!
Click to expand...
Click to collapse
Thanks, I appreciate that. I "tested" my screen on my non-techy roommate and they can see the flicker also...so we will see.
Sounds exactly like what I encountered with my phone. It was obvious to a couple of non-techy co-workers. Zero problems so far with the replacement.
Sent from my HTC One S
suhailtheboss said:
Your best bet is to be able to replicate the issue quickly for the rep, then they should have no issue exchanging it for you.
When I go to work on Thursday I will put a post on our internal site that states this issue, so that it's documented in our system for other all employees to be able to see. As of today this issue was not in the database.
DigitalMonk came in, was very articulate about the problem, and could easily replicate the issue. If he came in and vaguely described the issue without being able to replicate it, most likely we would have not exchanged the phone for him.
(Unfortunately most people who try to exchange phones do so because of user error, assuming that it's the phones fault and not their own. Because of this it is sometimes more difficult to filter the legit exchanges from the unnecessary ones)
Good Luck!
Click to expand...
Click to collapse
Be on the look out... After unlocking / flashing / rooting (not exactly sure when, in the middle of this process, I noticed this), my phone began a flickering in a very different manner.
The entire screen would flicker into a variably brief, yellow tint. First noticed it when using the notification bar.
I hoped it was soft, and not hard, issue -- so I immediately rebooted after seeing it a handful of times in near rapid succession, and haven't seen it since. I'm curious to hear whether this has happened to anyone else, and if so, whether their phone has been modified in any way.
majalo said:
Be on the look out... After unlocking / flashing / rooting (not exactly sure when, in the middle of this process, I noticed this), my phone began a flickering in a very different manner.
The entire screen would flicker into a variably brief, yellow tint. First noticed it when using the notification bar.
I hoped it was soft, and not hard, issue -- so I immediately rebooted after seeing it a handful of times in near rapid succession, and haven't seen it since. I'm curious to hear whether this has happened to anyone else, and if so, whether their phone has been modified in any way.
Click to expand...
Click to collapse
Mine is not modified. I am sending back mine today to get it fixed/exchanged.
Just returned one for the blinking, now i am seeing this error! My local tmobile is going to hate me by the time im done. LOL
My first One S with wavy/rolling lines as described in first post was approved as DOA.
I have now a new One S and it don't have the same problem
I hardly use my phone. I have a Galaxy S3 bought at the end of July 2012. The last couple days I noticed the burning through of my Home Screen. Its obvious when I have a white screen over it. Its disgusting to think that is happening on a phone not 3 months old yet. I am taking it to the Sprint store on Saturday Oct 13, 2012 to see what bs they give me. When I saw this I thought it was normal so I took it over to a friends house who uses his new S3 15 hours a day and he was shocked to see this.
Hmm... this is pretty weird. Are you stock? If not what Rom and kernel are you using? I'm just wondering if there are any display tweaks or if you made any tweaks that could have caused this. Do you always run full brightness?
adoublearonn said:
Hmm... this is pretty weird. Are you stock? If not what Rom and kernel are you using? I'm just wondering if there are any display tweaks or if you made any tweaks that could have caused this. Do you always run full brightness?
Click to expand...
Click to collapse
Also, what is your screen timeout set to? Do you ever leave the screen on (knowing it will turn itself off in a few minutes)?
Sent from my SCH-I535 using xda premium
tmyc said:
I hardly use my phone. I have a Galaxy S3 bought at the end of July 2012. The last couple days I noticed the burning through of my Home Screen. Its obvious when I have a white screen over it. Its disgusting to think that is happening on a phone not 3 months old yet. I am taking it to the Sprint store on Saturday Oct 13, 2012 to see what bs they give me. When I saw this I thought it was normal so I took it over to a friends house who uses his new S3 15 hours a day and he was shocked to see this.
Click to expand...
Click to collapse
That's weird. Are you sure it's actually screen burn and not the system software keeping a ghost image?
Also, why would you bring your Verizon phone to the Sprint store? Since this is the Verizon forum I'm assuming that's your carrier.
Well image persistence is a well documented issue on AMOLED screens, so its not something that is unheard of. It is kinda strange to see it on a lightly used phone, however. I would also be curious to know your screen timeout settings. Also, can you think of any situation at all where your screen might have remained on for an extended period?
apacseven said:
Well image persistence is a well documented issue on AMOLED screens, so its not something that is unheard of. It is kinda strange to see it on a lightly used phone, however. I would also be curious to know your screen timeout settings. Also, can you think of any situation at all where your screen might have remained on for an extended period?
Click to expand...
Click to collapse
Ok... My timeout screen is set at two minutes. Yes it is at its brightest level automatic off. Now over the last couple weeks. I had it on for a long time on my desk/ overnight maybe 3 days. As someone said before, as a glamorous clock. No excuses there, but I wasn't aware of screen burn like this. Now those 3 days of overnight probably was more than 10x the amount the phone has ever been used. Since July 1 10 minutes of phone usage, and I've used it stream music from my pogo plug.
Sorry about the Verizon Forum... I didn't notice that until I posted this, and I don't know how to move it to the Sprint Forum. If mod wants to move thats perfect.
Sprints' answer today, was that they wanted to charge me $35 to hard reset because I don't have service plan. I did not feel I should have to pay to check out the phone. I've been a customer of Sprint since the very beginning. A CUSTOMER, Who never uses the two phones it subscribes to. If they were to look at my records for the last 20 years, they would be amazed at the non usage. I think I started with a $5 a month plan back in the day. Now $125, they have made plenty of money on my account for all those years. I told the sprint store rep that Samsung has a 1 year warranty on this... His answer, "then deal directly with Samsung. We will charge $35 to diagnose the problem." It was a hard stance by this store. I've dealt with them when I got this phone with a scratched screen, and also a hard stance with replacing it in 20 days. Its my fault because I don't use the phone, but when I looked I saw the scratch. By replacing the phone then, I used up my 90 day warranty to replace the phone I think. So now of course I have nothing to work with. I will be connecting with Executive Offices in Virginia on Monday Morning, hopefully I can get a decent response from them. All this over $35 and Screen Burn.
Ah yes leaving the screen on overnight several times is definitely enough to permanently damage the screen. Full brightness also didnt help. I can't say its your fault, because this type of issue isnt very well reported on (or disclosed). I love the beautiful brilliance of AMOLED, but its unfortunate that they cant handle long periods of use. Sorry for your luck, wish there was something more I could say.
I'd your phone the blue one?
I've seen very bad burn in on the store demos.
Sent from my SCH-I535 using Tapatalk 2
Forgetfull said:
I'd your phone the blue one?
I've seen very bad burn in on the store demos.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
No its a white phone, now with SCREEN BURN ! You'd think they would warn people of this, but I guess not. We'll have to see what sprint says next week. If nothing from them I'll just send it to Samsung for year warranty period. I Don't use the phone that much anyway. Its a glorified MP3 player for me.
tmyc said:
No its a white phone, now with SCREEN BURN ! You'd think they would warn people of this, but I guess not. We'll have to see what sprint says next week. If nothing from them I'll just send it to Samsung for year warranty period. I Don't use the phone that much anyway. Its a glorified MP3 player for me.
Click to expand...
Click to collapse
Screen burn in general is a very OLD concept... if you've used computers at all while growing up and are older than 10, you should have an idea about screen burn and make sure you take steps to prevent it if you are not sure of your device or know your device is susceptible to it. :-/
There are two types of burn, screen burn and image retention. This could just be image retention and can be fixed with a rotating pattern of static images. At least that is what you do with plasma tvs but it wouldn't hurt to see if you can do the same with a phone.
Update. Talked to sprint exe offices. I will have to pay the $35 up front, but then scan receipt and send back to Sprint to get it refunded. Sprint store verified screen burn and ordered new phone.
Ok... I like the phone bright. If doing this puts my phone at risk for screen burn... what do I have to do to my settings to stop this from happening again? I do prefer the phone to stay on for more than a couple minutes when I'm using it and of course the brightness.
It is the nature of Amoleds. If you do any reading on them it explains why they burn in so bad. So far every Samsung I've seen with an Amoled has burn in. Moment, Epic, Epic touch, Galaxy Nexus, and even the GSIII.
As mentioned earlier, you just have to take precautions.
Just don't leave the screen on overnight and you shouldnt have a problem.
I have two G3's, the one I use as my DD shows the exact same thing.
tmyc said:
Update. Talked to sprint exe offices. I will have to pay the $35 up front, but then scan receipt and send back to Sprint to get it refunded. Sprint store verified screen burn and ordered new phone.
Ok... I like the phone bright. If doing this puts my phone at risk for screen burn... what do I have to do to my settings to stop this from happening again? I do prefer the phone to stay on for more than a couple minutes when I'm using it and of course the brightness.
Click to expand...
Click to collapse
notch the brightness down a smidgon and have the screen off set at something shorter, you just have to tap your phone every now and then to keep it on while you're actively using it and when you're not it will turn off quicker. And like the guy said, don't leave the freakin thing on all night like that. SMH
To be honest, I'm surprised Sprint even entertained the idea of looking at your phone if it wasn't currently activated. Unless it just wasn't currently activated for some type of service issue. Unless you meant insurance (TEP) when you said service plan. Which, in that case, would be BS imo.
I would have thought you would have had to deal with Samsung directly.
Well, I've had my GS3 since July and I'm experiencing the exact same issue with image burn-in. This is going to be a widespread problem as more people realize they have their home screen icons permanently ghosted into their screen... especially against a white background.
If you google the GS3 burn-in, you will already find that Samsung in Korea first denied a problem, but then backed off and is now replacing the screens.
Unfortunately, my screen does not turn off while it's charging, and even if I manually turn it off, it will turn back on and stay on once it hits 100%. I'm sure other people are aware of that bug once the notification of full charge pops up. Google "GS3 turns on after charge", or something similar, and there are a slew of folks complaining about their phones lighting up their bedrooms in the middle of the night. This happens to my phone every night and I'm sure it's the reason I have the burn-in.
My next steps are similar to the OP. I have sprint and will be marching down to a full service center store to get a replacement ordered.
I don't even know how Samsung would replace just the screen... wouldn't that comprimise the whole sealed unit and allow for dust to get between the outside glass and the actual AMOLED?!? Who knows, but I'm going through Sprint first.
This is extremely disappointing.
Burn In "Fix"
Can't allready burned in screens be alleviated with simple full screen images of RBG full screen? THis idea doesn't actually "fix" dying pixels and whatnot, but its a quick and dirty fix for some burn in.
Play store link if you wanna try it:
http://full.sc/Qsjg5H
Of course, an ounce of prevention is worth a pound of cure.
- If you must have a theme, use low intensity colors (the bright blue battery in a status bar is kind of burn in candy)
- As mentioned before, lower your brightness levels
- Also as mentioned before, turn off your screen when you aren't looking at it, and set your screen timeout to the shortest time bearable.
-- One thing that can help with a short screen timeout, is to set your screen to not lock immediately on timeout (have it wait a tick to actually lock after going black), that way you can easily get your screen back on with the application you were using without having to swipe or pin or faceunlock.
Ta,
ALQI
I pre-ordered my S7 edge (SM-G935FD) and was using it moderately (as a normal user generally does). Everything was quite normal and I didn't tweak any of its settings. I didn't even try out any graphic intensive games on it. But on the 20th day of its usage, I noticed a slight tinge of discoloration on the screen, appearing as if screen burn-in had ocurred. I tried factory reset and the situation worsened after 22nd day. The whole screen went greenish! I don't know if it's related to "Always On" feature but I can presume that as the only reason for the sudden burn-in. Hopefully, I was able to replace it with a new one as it was under 30 days replacement guarantee.
Here are the images of that defect:
1. http://i.imgur.com/ZEHxYrK.jpg
2. http://i.imgur.com/P3Mi7v9.jpg
3. http://i.imgur.com/2Ycg1oB.jpg
4. http://i.imgur.com/fLJx1ko.jpg
5. http://i.imgur.com/Veqh7Ft.jpg
6. http://i.imgur.com/0cEkEkA.jpg
7. http://i.imgur.com/fLypn9J.jpg
8. http://i.imgur.com/V4JACXP.jpg
9. http://i.imgur.com/iOmtR2T.jpg
I want to know if anyone has any other reason for screen burn-in to happen. FYI, the phone was never dropped, pressed on screen, rooted nor tweaked any other display settings in developer options.
You just got a defective unit, doesn't have anything to do with AOD.
if it was, more people would say this, and the AOD jumps around the screen to prevent the burn-in
Nothing to do with AOD at all
lvnatic said:
You just got a defective unit, doesn't have anything to do with AOD.
Click to expand...
Click to collapse
Liquid Li0n said:
if it was, more people would say this, and the AOD jumps around the screen to prevent the burn-in
Click to expand...
Click to collapse
I agree with you, but why did it happen all of a sudden on 20th day of its usage?
All I can assume is that pre-order lots are quite low graded!
Definitely not AOD related.
That is definitely not related to AOD. This is a hardware fault. You'll need to return it for warranty repair.
the_scotsman said:
That is definitely not related to AOD. This is a hardware fault. You'll need to return it for warranty repair.
Click to expand...
Click to collapse
I already got a replacement. But that thing was worring me in case it happens again!
Sent from my shiny new SM-G935FD using Xda-Developers mobile app
techsammy said:
I agree with you, but why did it happen all of a sudden on 20th day of its usage?
All I can assume is that pre-order lots are quite low graded!
Click to expand...
Click to collapse
Every company has these issues, you have to realise this phone was manufactured in millions and accidents can happen. I got a black phone first and later switched to gold simply because I preferred the color, both phones were perfectly working. And AOD definitely is not causing this, you can use the feature without worrying.
like everybody else is saying. nothing to do with AOD. this can happen to everyone. don`t even think its a burn-in, seems like parts of the screen is dying(as for the curtin effect) you don`t need to worry, this prob won`t happen again
techsammy said:
I already got a replacement. But that thing was worring me in case it happens again!
Sent from my shiny new SM-G935FD using Xda-Developers mobile app
Click to expand...
Click to collapse
This is not even screen burn in. If it's screen burn in you can see the aod clock every time. Not these discoloration issue. You just have a faulty unit. That's all.
Sent from My Galaxy S7 Edge
Thanks everyone. I'm relieved now. ?
Sent from my shiny new SM-G935FD using Xda-Developers mobile app
I also had problems with my first S7e. Had a dead pixel and was not able to fix it. Changed it and now everything is ok.
To generally say preorders had lower quality is wrong i would say. At the moment it seems to be obly a few devices and compared to the order volume its normal to have a few problems with some small amount of devices. So please change the header or let delete it as it might be confusing and fear some people without any reason.
Thanks
techsammy said:
I pre-ordered my S7 edge (SM-G935FD) and was using it moderately (as a normal user generally does). Everything was quite normal and I didn't tweak any of its settings. I didn't even try out any graphic intensive games on it. But on the 20th day of its usage, I noticed a slight tinge of discoloration on the screen, appearing as if screen burn-in had ocurred. I tried factory reset and the situation worsened after 22nd day. The whole screen went greenish! I don't know if it's related to "Always On" feature but I can presume that as the only reason for the sudden burn-in. Hopefully, I was able to replace it with a new one as it was under 30 days replacement guarantee.
Here are the images of that defect:
1. http://i.imgur.com/ZEHxYrK.jpg
2. http://i.imgur.com/P3Mi7v9.jpg
3. http://i.imgur.com/2Ycg1oB.jpg
4. http://i.imgur.com/fLJx1ko.jpg
5. http://i.imgur.com/Veqh7Ft.jpg
6. http://i.imgur.com/0cEkEkA.jpg
7. http://i.imgur.com/fLypn9J.jpg
8. http://i.imgur.com/V4JACXP.jpg
9. http://i.imgur.com/iOmtR2T.jpg
I want to know if anyone has any other reason for screen burn-in to happen. FYI, the phone was never dropped, pressed on screen, rooted nor tweaked any other display settings in developer options.
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Exactly the same thing happened in my friend's Note5 and he got a replacement in india........it happened within 2-3 days of his purchase............criticize samsung india on their official twitter and facebook pages for deploying poor quality standards in their indian manufacturing unit,i had a terrible time finding a good black onyx device in india as two of them had dead(black) pixels in their resp display's and one had a terrible front cam ......................
You just got a lemon screen, just unlucky really. Doesn't really happen often and when it does, only a minority units (yourself etc)
Like most are saying. That doesn't look like burn in. Just a bad display. Bound to be a few. Sorry for your bad luck.
Sent from my SM-G935T using XDA-Developers mobile app
techsammy said:
I agree with you, but why did it happen all of a sudden on 20th day of its usage?
All I can assume is that pre-order lots are quite low graded!
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Because sometimes things fail. Get it repaired under warranty.
Has anyone had the screen flash and updated to dp2 and then it was gone? I'm on the April update and the phone just went nuts. Had to turn it off let it flash for like 10 min then it went away for now. Oops it just came back. Unusable
edit: After a night's rest it seems back to normal. What happened was I was minding my own business, reading some forums, news, etc. before bed. Swiped left and I saw a flash. Hmm.. interesting, right? Then all of a sudden the bottom of the screen started flashing and then the whole phone. And I mean multiple flashes / second and very bright. I even saw the light when I closed my eyes later it was that bright and steady. So I turned off AOD, no help. Rebooted, no help. Turned the phone off for a few minutes and it came right back on restart. Put the phone on my night table face down and watched the light show for a while illuminating the room from out the sides of the phone. Then it stopped. Woke up and it seems to be gone at least for a while. I'll call G for a replacement this morning but seriously! This device is simply flawed. Obviously April update did nothing corrective for this phone. I wonder what happened with the displays on these phones since the XL doesn't have this issue. I might just see if they'll comp me an XL upgrade even though it's really too large for my tastes. Anyway, that's my story for the day.
I'm curious, as asked above, if anyone with a similar situation has joined Q beta and the issue is resolved. It's hard to determine I get that due to the intermittent nature of the flaw but I would install DP2 if it indeed fixed it. TIA
I’ve got the exact same problem/question....
GoreD said:
I’ve got the exact same problem/question....
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I installed Q and it did nothing. Still went buggy so I returned the device. Bought a new one which has been ok for about 4 days so far. I'm not holding out much hope since many have experienced the flashing a few days after the return window closes, I think it's 15 days. The only solution so far is to either get an XL with a different display or an iPhone XS for $1000. Google is not acknowledging the design flaw as of yet.
bobby janow said:
Has anyone had the screen flash and updated to dp2 and then it was gone? I'm on the April update and the phone just went nuts. Had to turn it off let it flash for like 10 min then it went away for now. Oops it just came back. Unusable
edit: After a night's rest it seems back to normal. What happened was I was minding my own business, reading some forums, news, etc. before bed. Swiped left and I saw a flash. Hmm.. interesting, right? Then all of a sudden the bottom of the screen started flashing and then the whole phone. And I mean multiple flashes / second and very bright. I even saw the light when I closed my eyes later it was that bright and steady. So I turned off AOD, no help. Rebooted, no help. Turned the phone off for a few minutes and it came right back on restart. Put the phone on my night table face down and watched the light show for a while illuminating the room from out the sides of the phone. Then it stopped. Woke up and it seems to be gone at least for a while. I'll call G for a replacement this morning but seriously! This device is simply flawed. Obviously April update did nothing corrective for this phone. I wonder what happened with the displays on these phones since the XL doesn't have this issue. I might just see if they'll comp me an XL upgrade even though it's really too large for my tastes. Anyway, that's my story for the day.
I'm curious, as asked above, if anyone with a similar situation has joined Q beta and the issue is resolved. It's hard to determine I get that due to the intermittent nature of the flaw but I would install DP2 if it indeed fixed it. TIA
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I used to get it regularly (a few x a week) on Pie but havent gotten it since the first Q Beta.
bobby janow said:
I installed Q and it did nothing. Still went buggy so I returned the device. Bought a new one which has been ok for about 4 days so far. I'm not holding out much hope since many have experienced the flashing a few days after the return window closes, I think it's 15 days. The only solution so far is to either get an XL with a different display or an iPhone XS for $1000. Google is not acknowledging the design flaw as of yet.
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Just ordered this phone on a new contract, wondering if i've made a big mistake. This screen flashing saga seems quite widespread ?
decker39 said:
Just ordered this phone on a new contract, wondering if i've made a big mistake. This screen flashing saga seems quite widespread
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It is widespread but not guaranteed to flash. My wife has one bought in November and not once did it flash. I'm on my 4th new one now. The problem now is that it doesn't happen right away so you're kind of behind the 8 ball. When it does happen it's usually after about 3 weeks at which point there is nothing you can do about it other than get a refurb replacement that someone else has sent back due to flashing. I really don't know what I would do if I had to pay full price. Just curious, what did you pay on a new contract? If this one starts flashing after my return window I'm trading it in or getting a refurb and selling it unopened. If I can get $500 I'd splurge for the extra 5 and get an XS. The 3XL is just too big for me as is the XR. I want something 5.8 or smaller. I mean it's a great device if it just didn't flash. The fact that it flashes in safe mode and through the entire reboot pretty much says this is not a software bug but hardware. Read it and weep... https://issuetracker.google.com/issues/119210591
bobby janow said:
It is widespread but not guaranteed to flash. My wife has one bought in November and not once did it flash. I'm on my 4th new one now. The problem now is that it doesn't happen right away so you're kind of behind the 8 ball. When it does happen it's usually after about 3 weeks at which point there is nothing you can do about it other than get a refurb replacement that someone else has sent back due to flashing. I really don't know what I would do if I had to pay full price. Just curious, what did you pay on a new contract? If this one starts flashing after my return window I'm trading it in or getting a refurb and selling it unopened. If I can get $500 I'd splurge for the extra 5 and get an XS. The 3XL is just too big for me as is the XR. I want something 5.8 or smaller. I mean it's a great device if it just didn't flash. The fact that it flashes in safe mode and through the entire reboot pretty much says this is not a software bug but hardware. Read it and weep... https://issuetracker.google.com/issues/119210591
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£20 upfront cost for the phone then £26 a month on a 2 year contract. After reading multiple stories regarding the flashing issue, seems the majority of users are having problems after AOD is turned on. That link leads to depressing reading ?
decker39 said:
£20 upfront cost for the phone then £26 a month on a 2 year contract. After reading multiple stories regarding the flashing issue, seems the majority of users are having problems after AOD is turned on. That link leads to depressing reading
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Pretty much the current US prices, not bad. Yes, AOD caused it initially but as I said, my wife has had it on since day one and never a flash. Turning off AOD or perhaps never turning it on might help but that is really not the issue. Why can't you turn it on without a blinding flash searing your eyeballs? I like having it on, flip the phone over to disable it and not much extra battery use. I wish you luck on yours. As I said the phone is great, quick, good size, decent battery life and great camera. The google issue tracker is indeed depressing to read but those are the facts on the ground. I think at some point they will have to address the issue and perhaps we will get a great trade in for the Pixel 4. We shall see.
The pixel 3 xl is now on sale. Might be time to pull the trigger on it if you can. No flashing on that device. 200 off retail.
bobby janow said:
The pixel 3 xl is now on sale. Might be time to pull the trigger on it if you can. No flashing on that device. 200 off retail.
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Pixel xl is too big for my liking, but thanks for the thought. Mine should be with me tomorrow, so i'll turn AOD on and see if it causes any issues, if does, it's going straight back and the contract cancelled, i have 30 days to do this. Or.........save causing me any headaches, send it straight back, cancel the contract and go for something else.... Galaxy S10e ??
decker39 said:
Pixel xl is too big for my liking, but thanks for the thought. Mine should be with me tomorrow, so i'll turn AOD on and see if it causes any issues, if does, it's going straight back and the contract cancelled, i have 30 days to do this. Or.........save causing me any headaches, send it straight back, cancel the contract and go for something else.... Galaxy S10e ??
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I have Google Fi on one of my lines and they have a 1/2 price sale today only on all Pixel 3s. So I went over to Best Buy to check out the size of the 3XL and it's not horrible. A little too big for my preference but it doesn't flash and I won't have to return it. So I'm on the fence right about now. The price for the 3XL 64GB is $449 if you have Fi. That is a ridiculous price but alas, they're out of stock across the board so I'm back to hoping this doesn't start flashing. 30 day return window is amazing. I think you'll know by then.
bobby janow said:
I have Google Fi on one of my lines and they have a 1/2 price sale today only on all Pixel 3s. So I went over to Best Buy to check out the size of the 3XL and it's not horrible. A little too big for my preference but it doesn't flash and I won't have to return it. So I'm on the fence right about now. The price for the 3XL 64GB is $449 if you have Fi. That is a ridiculous price but alas, they're out of stock across the board so I'm back to hoping this doesn't start flashing. 30 day return window is amazing. I think you'll know by then.
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I'll keep you updated ?
decker39 said:
I'll keep you updated ?
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Thanks. You talked me out of the xl lol. I got a return window of 4 weeks due to the problems I've been having. If it starts on day 29 I'm going to freak..
The screen flash issue was fixed in latest monthly security update (android P) so the change will probably be merged right now in android Q.
bobby janow said:
Thanks. You talked me out of the xl lol. I got a return window of 4 weeks due to the problems I've been having. If it starts on day 29 I'm going to freak..
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Ahhh, sorry man, didn't mean to disuade you from the XL, it's just too big for my liking. Keep me posted ?
---------- Post added at 08:20 AM ---------- Previous post was at 08:18 AM ----------
crispi7 said:
The screen flash issue was fixed in latest monthly security update (android P) so the change will probably be merged right now in android Q.
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Yeah i read that the latest security update should have fixed the flashing problem, but still plenty of users reporting issues after the patch.
crispi7 said:
The screen flash issue was fixed in latest monthly security update (android P) so the change will probably be merged right now in android Q.
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The screen flash issue was not fixed in the April update as noted above. Perhaps for some with minor display disturbances it was but for a large part of those with hardware defective devices it was not.
decker39 said:
Ahhh, sorry man, didn't mean to disuade you from the XL, it's just too big for my liking. Keep me posted
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Nah it's ok. You just talked me off the ledge because seeing an XL for $449 was tempting. Then my wife asked, are you going to be happy with that large device? That was it. I removed it from my cart and they sold out shortly afterwards. Day 5 and no flashing yet.
Well guys, my Pixel 3 arrived this morning, and 5 updates later aswell as phone restarts, i was able to actually spend a bit of time navigating different features and finish setting it up. I decided to set it up from new instead of data transferring from my Sony. All good so far. Anybody got any advice on Pixel Pulse, apparently this replicates led notifications ?
Yeah, the XL is quite large. I like the size of blueline, fits in the hand comfortably. It is strange how this screen flash issue is going. Given the number of people reporting it vs the number of devices out there is seems like it might have been a bad batch of devices somewhere. I wonder what else could be causing it other than some devices with faulty hardware. Wonder if it would help if people with the issue started posting their serial number.
@decker39 I used to work at a Staffordshire University collaborative program here in China. Ten years working with that program.
This seems to be the later batch. My wife has and I had a Verizon original bought in November. I never had a flash and neither does she. I traded mine in because I couldn't use the esim on vzw. The Google new ones flashed. Let's see with the one I have now. I think it might flash but I'm trying to think positive. What would the serial number show?
I bought myself a Note 20 Ultra Snapdragon Version (Hong Kong Version). After around 2 weeks right we’re the proximity sensor is, a dark discoloration started to appear. It’s not super good visible, but still it was there. I tried to overlook it but couldn’t. So i started a repair/exchange process. After a huge war to get a perfect device the shop where i bought the mobile exchanged it with a new one. But again after 1 week this weird dark spot started to appear. Sometimes the splotch is faintly visible, sometimes he is very visible. Now i have payed 1300 Dollars but can’t have a perfect display. Anyone having the same issue?
From0toHero said:
I bought myself a Note 20 Ultra Snapdragon Version (Hong Kong Version). After around 2 weeks right we’re the proximity sensor is, a dark discoloration started to appear. It’s not super good visible, but still it was there. I tried to overlook it but couldn’t. So i started a repair/exchange process. After a huge war to get a perfect device the shop where i bought the mobile exchanged it with a new one. But again after 1 week this weird dark spot started to appear. Sometimes the splotch is faintly visible, sometimes he is very visible. Now i have payed 1300 Dollars but can’t have a perfect display. Anyone having the same issue?
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Click to collapse
Ask yourself , what rogue apps are you heavily using that cause this issue. These things normally occur during using VoIP apps on high brightness with screen left ON for long durations. Heat , bright screen and VoIP apps that use the proximity sensor continuously degrade it.
User KURDking posted about similar issues on this forum a month or so back.
Limeybastard said:
Ask yourself , what rogue apps are you heavily using that cause this issue. These things normally occur during using VoIP apps on high brightness with screen left ON for long durations. Heat , bright screen and VoIP apps that use the proximity sensor continuously degrade it.
User KURDking posted about similar issues on this forum a month or so back.
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First i use the mobile on very low brightness since i got it. Secondly i used nothing like the apps you described. So i can’t see how i caused this. And I’m not the only one. There are other cases with exactly the same issue. It’s a design flaw.
I forgot to mention that i carefully checked the battery temperature and cpu temperature all the time to avoid unnecessary strain on the display and the internals. But still after a short time on both mobiles the same issue.
From0toHero said:
I forgot to mention that i carefully checked the battery temperature and cpu temperature all the time to avoid unnecessary strain on the display and the internals. But still after a short time on both mobiles the same issue.
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So what app are you using that is using the sensor all the time with display on? Let me guess none.
Limeybastard said:
So what app are you using that is using the sensor all the time with display on? Let me guess none.
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Lol i own the mobile max 2 weeks. In this two weeks i watched videos. I used whatsapp for texting (maybe 2-3 phone calls). I used a video player to watch download videos, but i used nothing that would have left the display on for a long time with the proximity sensor working. I used the phone more for media, because i still own my iPhone 11 pro max for phone calls and alike. Hence i can’t explain why this is happening. I’m the first one who would say yeah i used the apps you mentioned on high brightness all the time, but that’s not the case.
Limeybastard said:
So what app are you using that is using the sensor all the time with display on? Let me guess none.
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Btw your sarcastic questions are unnecessary. If you think your clever and everyone else is a moron, nice for you. But the Note 20 Ultra is not my first mobile, and i know what to avoid, and what to do in most cases. But when i get the same issue two times in less than 2 weeks without doing anything maybe causing this, i think it’s ok to ask if anyone else is having the same issue.
From0toHero said:
Btw your sarcastic questions are unnecessary. If you think your clever and everyone else is a moron, nice for you. But the Note 20 Ultra is not my first mobile, and i know what to avoid, and what to do in most cases. But when i get the same issue two times in less than 2 weeks without doing anything maybe causing this, i think it’s ok to ask if anyone else is having the same issue.
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I can respond however I wish.
Now going back to your question, is the attached what you are talking about ?
Limeybastard said:
I can respond however I wish.
Now going back to your question, is the attached what you are talking about ?
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Oh gosh it’s not that severe. It’s much more faint. But still its there
From0toHero said:
Oh gosh it’s not that severe. It’s much more faint. But still its there
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Here's the thread I was referring to from KURDking. Not sure it will help or not.
Screen Issue!
So the other day i got a call on viber (a calling app) and when you get a call the status bars not transparent so it was still black anyway after the phone call i noticed a black dark pixel on my status bar and it annoyed me it was on my home...
forum.xda-developers.com
Limeybastard said:
Here's the thread I was referring to from KURDking. Not sure it will help or not.
Screen Issue!
So the other day i got a call on viber (a calling app) and when you get a call the status bars not transparent so it was still black anyway after the phone call i noticed a black dark pixel on my status bar and it annoyed me it was on my home...
forum.xda-developers.com
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Click to collapse
Exactly this thread i found before. It’s exactly the same issue. And i was in contact with a other guy over Reddit who also exchanged 3 mobiles with the very sane issue.
Limeybastard said:
Here's the thread I was referring to from KURDking. Not sure it will help or not.
Screen Issue!
So the other day i got a call on viber (a calling app) and when you get a call the status bars not transparent so it was still black anyway after the phone call i noticed a black dark pixel on my status bar and it annoyed me it was on my home...
forum.xda-developers.com
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Thank you for your constructive help
From0toHero said:
Thank you for your constructive help
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No worries bubba. I hope you find an amicable solution soon.
Yeah every n20u has it. Some people just don't have the eyes to see it or choose not to / conditioned to ignore it.
I can see it on demand but I forgot it was even there till this thread. No way around it, it's a design flaw of this generation.
My n10+ isn't visible unless it's being used but what can we do, Nothing.
My US Note 20 Ultra has that as well. I didn't notice it for 3 months, then there it was. It is from the proximity sensor, and it's only visible in dark environments, and on days when I've had long calls. Other times, it's not visible at all and I'm guessing the sensor is under the screen and that the visible flashing causes it to slightly offset the AMOLED pixels. Every Note 20 Ultra I've seen also has image retention issue (not to the point of burn in) but high contrast images fade off the screen for about 5-10 seconds and this is only visible on gray backgrounds. Looking for a "perfect" one may be a waste of time.