I have 1st generation Moto G from Telus CA, Lollipop 5.1. I am using in on AT&T network. Phone works great but cannot access data. Under APN, ATT (Phone) was marked but data is not working whenever I turn off WiFi.
I tried to add new APN but the "add" function crash everytime when I tried.
Any suggestion to get data working ?
Thanks,
Ching-Ho Cheng
Related
hi everybody,
I am using Sprint MOTO G, in INDIA had Purchased from vendor in unlock state.
the SIM, Data, Messgae works fine..
But i am not able to use the Wifi Tethering option in it.
when tryng to check the "Check box" for 'Portable Wi-Fi hotspot' i get he Message pop up saying
"Unable to connect to data network; turning off tethering or Hotspot. You may not be subscribed the Tethering and Hotspot service; Please contact your phone company"
Please can anyone send his/'her carrier folder from the root of the device so that will be able to use the the said option...
as the Same Problem was in Sprint LG G2, 'the tethering was not enabled in the New LG G2, so i tricked to add the files from the Used Phone of Sprint LG G2 and it worked... the same Problem is here.'
If you have an alternate, Please share as i might be getting a short cut.
Thank you,
Hey guys recently (read: a month ago) my dad got me a moto g. I love the phone but there has been a problem with this device from day one. Neither my WhatsApp nor Google+ works properly.
WhatsApp tells me that service is operating normally, however I am unable to send/receive any messages at all. Google+ is the same as it just keeps refreshing and then tells me to check data connection.
This problem gets resolved for a few minutes when I switch my SIM card from SIM slot no.2 to slot no.1. WhatsApp works for a few minutes but then all of a sudden it just stops. My messages are never sent and I get nothing.
Apart from this problem the internet is working fine. Chrome works good, I can download stuff. Play store and Tapatalk works well too.
I have no idea why WhatsApp and G+ are the only apps not working on 3G. Could it be because of the Network operator? Or is it a defect my phone?
Some information about my device:
Name: Motorola moto g
Model: XT1033
16GB Dual Sim
Android version 4.4.4 (this issue was present on 4.4.2)
Carrier: CellOne BSNL (3G)
Country: India
Phone purchased from K.S.A.
I am more than happy provide screenshots or logs (if someone teaches me how to take them [emoji2]) if necessary. Any assistance on this matter will be greatly appreciated. Thanks everyone.
Check your apn setting if it contain any proxy?if it contain any proxy then it is the reason of your problem.
vikasb32 said:
Check your apn setting if it contain any proxy?if it contain any proxy then it is the reason of your problem.
Click to expand...
Click to collapse
The proxy is empty but so far I have had a little success in getting it to work by rebooting the phone and changing the SIM as well as switching Airplane Mode ON and OFF.
I think this is a problem with the network itself. I'll try changing to a different one. Hopefully that works! [emoji16]
Hi,
I am using Moto G (1st Gen) XT 1033 and running Paranoid 5.1 version.
Whenever i search for the network operators in mobile networks, there are some some icons which come up beside the service providers names. some have a sim like icon and some have a lock icon. and some are empty. Can some one tell me what these mean?
Thanks
Vijay
I jumped on the $250 eBay deal for this phone. Today, after installing my tmobile SIM card I can talk and text fine but the mobile data is not functioning. I've gone into the "Data Manager" menu and turned on the "mobile data"...airplane function is off....performed a factory reboot, and still nothing. What am I missing? Do I need to do an APN configuration? Being an unlocked phone, I thought it was a matter of plug and play. Data works fine in my moto g. Please help. Thanks
scrubsr1 said:
I jumped on the $250 eBay deal for this phone. Today, after installing my tmobile SIM card I can talk and text fine but the mobile data is not functioning. I've gone into the "Data Manager" menu and turned on the "mobile data"...airplane function is off....performed a factory reboot, and still nothing. What am I missing? Do I need to do an APN configuration? Being an unlocked phone, I thought it was a matter of plug and play. Data works fine in my moto g. Please help. Thanks
Click to expand...
Click to collapse
Yes, get your apn settings from Tmobile and enter inSettings, Networks,mobile networks, access point names. Create a new APN for t-mobile...save....choose the new apn. .... see if it works
Yes, sounds like you'd have to enter APN values, especially if voice and text are working. Not all phones auto populate APN values.
Not sure if these APN values are correct but it's a starting point: http://apn-settings.com/t-mobile-apn-settings-step-by-step-configuration/ . This is T-mobile's site for generic data settings for non T-Mobile phones: https://support.t-mobile.com/docs/DOC-2090
You guys were spot on...contacted tmobile and they had me up and running in less than 5 min with the proper APN config. Thanks for the help fellas.
Now if I could just get the latest software update without having to purchase the gophone SIM/plan...
Does Hotspot feature work for you?
scrubsr1 said:
You guys were spot on...contacted tmobile and they had me up and running in less than 5 min with the proper APN config. Thanks for the help fellas.
Now if I could just get the latest software update without having to purchase the gophone SIM/plan...
Click to expand...
Click to collapse
Sorry to revive such an old post, but I am thinking of doing the same thing right now ($200 for a new unlocked AT&T Flex2), and wondered if your WIFI Hotspot function on the phone works with TMobile?
I've tried other AT&T unlocked phones on TM, and when I turn on the hotspot feature, I get a network error.
Thanks.
ps. Can you post the APN settings that TM gave you?
Hi everyone,
After doing factory reset on Moto G 1st generation XT1032 with android 5.1 (stock french retail, system version 221.21.56.falcon_umts.Retail.en.FR ), I can not choose to use 2G network in
Settings -> More -> Cellular networks -> Preferred network type
Before there was possibility to choose between 2G and 3G, now there is only 3G
Can someone confirm Motorola removed this 2G option in "Preferred network type", or this is just a bug only on my phone?