Hi
In the last month my S6 restarts or freezes randomly.
I tried clearing the system cache through recovery and some apps cache.
removed all unnecessary apps and reset configuration to the very basic.
It happens randomly and there is days where it would work perfectly.
when it does begin with the restarting and freezing loop, I notice that it gets hot, not extremely hot but noticeably.
(when its getting stuck its not that the phone is hot, but after it gets into these restart loops it does get hot)
Besides factory reset I've done everything, I am trying to avoid the factory reset since I can't re-activate WhatsApp after the factory reset since I am in a different country than where my sim card is registered, and don't have SMS/CALL access.
Is there any way to diagnose whats going on? log files? apps to diagnose problems?
any tips for me before I send it in to the lab?
Thanks
T
Related
Hi
I am having a problem that just cropped up on a Xoom 3g running unrooted, Motorola Jelly Bean 4.2.1. I am using it on wi-fi only, no Verizon account. The unit will get past the M screen and then ususally hangs up when it gets to the screen with the expanding colored rectangles. Sometimes the home screen will flash up for a split second, sometimes with enough time to log in. In either case it is back to the colored rectangles shortly, even if I get it to log in. I can get to the factory reset screen during the boot and do a full factory reset reload the apps and settings. I have done this twice. It works for about 20 or 30 boots and then colored rectangles show up in the middle of a session and its back to the boot problem.
Questions:
Does anyone have a quick answer?
Will rooting and reloading Android help or it is a hardware issue?
Thanks for any help
John
Have tried a full factory reset without restoring your apps and settings to see if the issue persist?
Strange boot
Domunus said:
Have tried a full factory reset without restoring your apps and settings to see if the issue persist?
Click to expand...
Click to collapse
It seemed to work ok with the apps installed for a while. There were a couple which were suspect and I did not reinstall after the factor reset. It could be a problem though. Maybe I will try the reset again with only a couple of apps. I am still undescided on the root and updating the OS.
OldTacoman said:
It seemed to work ok with the apps installed for a while. There were a couple which were suspect and I did not reinstall after the factor reset. It could be a problem though. Maybe I will try the reset again with only a couple of apps. I am still undescided on the root and updating the OS.
Click to expand...
Click to collapse
Hi again.
I did some thinking and now I suspect the Bluetooth connection. I had enabled an app that required BT (Logitech Harmony Hub). I also enabled the BT but not the app after the second factory reset. I did another factory reset and did not enable Bluethooth. The unit has been running flawless as before. I did a little searching on the web and found a guy with an identicle problem but it was not clear if it was resolved.. Does anyone know know if this is a common problem and if there is a solution. I could not find anything elso on the web or in the formum that helped. If this is a persistant problem, I am wondering if a custom rom would help.
Thanks
John
I was sitting with some friends and was using snapchat with a friend, all of a sudden the device decided to restart itself
and I found myself seeing the factory reset menu when you start a fresh device.
Is this curable? I would really hate to lose all my stuff on the phone.
Hi, I'm quite stucked in very inconvenient situation. But shortly - I have run Flaki System Cleaner 2 to clean some space on the phone, but it crashed during the process. I was not able to run the program again, so I restarted the phone. It showed message, that it is updating one app and then it starts the system. The problem is, that I cannot run almost any app (including phone or messaging) - it opens and immediately crashes. I thought the problem can be in the caches, so I rebooted to recovery and clean all caches. Unfortunately the problem persist. Does anybody knows how to repair it before I do the factory reset? I'm not much into the factory reset, as I'm only on the hotel wifi, which is slow and has data limits and I need to download maps of the countries I'm going to visit in two days...
Well, I finally ended up with factory reset, which unfortunately didn't solve the problem. So I had to reload factory firmware and redo the rooting and repartitioning process again (and obvioiusly all the app reinstall stuff). It took more than 10 hours (two tries - the first did not finish due to some unspecified reason; maybe it was because of bad resuming process after the internet connection was interrupted in the night), but finally I have my phone working again. So I have a "little" lesson learned and advice for others - never try new things with your phone (even though they worked perfect on other machines), when you are not at home )
I recently did a factory reset on my S5. After doing so the ph dialer app has been crashing randomly when akin or receiving calls. The really irritant thing is that the only way to stop the notification from showing is restart the phone.
A Samsung employee recently told me to delete the old acct. I tried this and it helped a bit. The other strange thing is that one of my old apps started crashing. Clearing the apps crash has partially solved the issue. By the problemis is in resolved. Next step is try and clear phone cache and then do factory reset.
Anyone else ever experience this? I thought it could be bad database info, actually wrote HTC. Factory reset, cache partition wipe and even RUU did not fix the issue. Anyone have ideas? Will post back if I find a fix.
To produce - Dial any number even voicemail it gets stuck at "Dialing" ending the call, or letting it sit for too long will cause System to crash after the phone hangs.
This also occurs when receiving a call (not fun.)
I have found that it is in fact not anything to do with cell but a complete shutdown of the sound subsystem even after multiple factory resets and a RUU (going to try this again.) Another user with an 11 life seems to have had this same issue with no replies. https://forum.xda-developers.com/u11-life/help/audio-able-to-make-calls-t3898060