Bad customer support / glitches - ONE Q&A, Help & Troubleshooting

I am thinking about getting a oneplus one but saw very negative reviews on cnet http://www.cnet.com/products/oneplus-one/user-reviews/
However most of those reviewers seem to have registered just to leave a negative rating (oneplus 2 and x too). So are they all paid trolls? Have you experienced something like that?

From my personal experience, it can be very hard to make them pay heed to your words, but it all worked out for me. I bought a OnePlus one back when it needed to have an invite. I got the very infamous touchscreen bug. I reached out to them and there was some communication but nothing fruitful. Then I left a hate comment on their facebook page and they reached out to me. I got my phone replaced, which was fairly an easy process. I got the idea of the hate comment from a YouTube video by Android Darling.

If you are worried about warranty/ customer service by another phone

Related

Just got an invite.. Is this phone worth it still?

Wanted to know your thought in whether I should get this or the nexus 5... Or wait for the nexus 6.
Gorilla* said:
Wanted to know your thought in whether I should get this or the nexus 5... Or wait for the nexus 6.
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At the moment this is the best phone
Yep.
Transmitted via Bacon
undecided
Gorilla* said:
Wanted to know your thought in whether I should get this or the nexus 5... Or wait for the nexus 6.
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If you're not sure.can you share your invite with me..I'll share mine with you when your ready. Thanks
Think you can get a Galaxy Note3, LG G2, Nexus 5 or other 800/801 spec phone for 350 (US) dollars?
I got the Nexus 5 and the OPO is way better(faster, better camera, quality materials, great design)
It's still worth it now and will still be worth it in the next 6-9 months and beyond.
But be realistic: it might have a band to some degree or it might not. You might have to use the supposedly poor after-sales service or you might never need to.
I have a very slight yellow band at certain angles. Being in China, it would be much easier and cheaper to send it back than those overseas but I will not. It doesn't bother me.
Overall: it's a big phone. It's a high-spec phone. It's a (comparatively) low-cost phone.
Gorilla* said:
Wanted to know your thought in whether I should get this or the nexus 5... Or wait for the nexus 6.
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Click to collapse
OPO blows the Nexus 5 out of the water. But who knows what the Nexus 6 will bring. I suspect that, if you are a diehard Nexus/pure aosp fan, the Nexus 6 would be a better choice (if you can live with subpar battery life). But if you like CM, the OPO is the best phone available. I'd say get it, and if you don't like it, sell it and get something else. You won't have any problem selling it for what you paid, and you might actually make some profit.
Way worth it. Typing this message on it
Don't know, just got mine and the volume buttons do not work at all. Now gotta wait another few weeks I guess and hope they answer my replacement request. Really bummed. Seems like a nice phone, but I cannot even boot into recovery with the thing to check stuff out.
Sent from my SM-N900T using Tapatalk
Honestly, its worth it for $350. But I might sell it and get he Nexus 6 depending what is the specs and price. CyanogenMod is always buggy. By the time its stable, then there is already next version of Android. I would pay $100 more for 64 GB Nexus 6
People keep complaining about the small issues here and there, but the updates keep rolling in every week or two, so I can't complain!
People say other phones are better built or designed nicer, or will just plain be faster, being released in the next few months, and they may be right too.
The point is this, to me anyway: If you want something for a great value with good build quality, and are willing to deal with a couple kinks as they continue to be worked out, then this is your phone.
If you want 100% cutting edge latest phone with 99% bug free, then wait and pay $800 for the next phone that comes out from someone else. But don't buy this expecting perfection, and then be pissy and complain about it like 25% of the people on here do
Just my opinion
Sent via quantum entanglement, focused through my OnePlus One.
beastlykings said:
People keep complaining about the small issues here and there, but the updates keep rolling in every week or two, so I can't complain!
People say other phones are better built or designed nicer, or will just plain be faster, being released in the next few months, and they may be right too.
The point is this, to me anyway: If you want something for a great value with good build quality, and are willing to deal with a couple kinks as they continue to be worked out, then this is your phone.
If you want 100% cutting edge latest phone with 99% bug free, then wait and pay $800 for the next phone that comes out from someone else. But don't buy this expecting perfection, and then be pissy and complain about it like 25% of the people on here do
Just my opinion
Sent via quantum entanglement, focused through my OnePlus One.
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This guys opinion is pretty damn spot on I might add. Also asking in a forum is this worth it is really not a great thing to do. You cant get a definitive answer in a place like this. Also if you are on the fence then leave it alone and pass on your invite to others. Some will love some will hate it but its an electronic device which can be sold easily. No real risk factor at all.
Do what you like and feel comfortable with. I personally have little yellow banding which is not a big deal and everything else works as it should...
Worth it. My Notes 1/2/3 and Nexus 5 are all collecting dust now. The OPO is a superb phone.
It's absolutely worth it. Especially for that price.
Sent from my A0001 using Tapatalk
Be aware that it does have several hardware issues including the yellow stain/tint/hue in the bottom of the screen. Here are some reviews. If you think you can live with those issues the go ahead:
juanPlusPiss said:
I wouldn't be surprised if another article comes out about OnePlus. Several articles have already been written based on customer experiences via direct mail or tip boxes. If you are confident about the OPO and the company you purchased it from, you wouldn't/shouldn't be worried
Code:
phandroid .com/2014/07/14/oneplus-one-yellow-screen-hardware-defect/
Code:
phonearena .com/news/OneP...oring-warranty-on-yellow-screen-issue_id58139
Code:
idigitaltimes .com/articl...a-warranty-process-outrageously-expensive.htm
Code:
thedroideffect .com/yellow-band-is-normal-says-oneplus/
Code:
techradar .com/news/phone-and-communications/mobile-phones/has-your-oneplus-one-display-got-yellow-fever-you-re-not-alone-1257343
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wbs3333 said:
Be aware that it does have several hardware issues including the yellow stain/tint/hue in the bottom of the screen. Here are some reviews. If you think you can live with those issues the go ahead:
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Not all devices are affected by the yellow banding. And what are the other issues you're talking about? Not a single problem with mine or my fiance's.
Transmitted via Bacon
drmacrofish said:
Don't know, just got mine and the volume buttons do not work at all. Now gotta wait another few weeks I guess and hope they answer my replacement request. Really bummed. Seems like a nice phone, but I cannot even boot into recovery with the thing to check stuff out.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Root the phone,install Quick boot and you can boot in recovery.
timmaaa said:
Not all devices are affected by the yellow banding. And what are the other issues you're talking about? Not a single problem with mine or my fiance's.
Transmitted via Bacon
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Agree, but if the one you get is affected Oneplus will not replace it. They will only give you a refund if the RMA is within 14 days and you have to pay return shipping.
There are quite a few of other issues like ghost touch detection, multi touch issues due to bad grounding, battery draining too fast, random WiFi connection drops, etc. Take a trip around their technical support forum.
Some of these do not affect all devices and some are supposedly going to be fixed by software ipdates . But still buying this phone right now is like playing lottery and it turns out you lose with a bad device then good luck with their customer support.
Again, I'm not saying you shouldn't buy it, I'm just saying do your research before buying and know what you are getting into and what to expect.
Oneplus had a real winner in their hands but the way they have been handling things look very shady.
Here are some links:
This guy just gave up because Oneplus never had the decency to reply back to him. To my knowledge all phones have this issue including mine which really doesn't bother me but it those how the company handled the problem.
forums.oneplus net/threads/touch-sensitivity-issues-a-letter-to-oneplus.73423/
WiFi issues, I myself don't have that issue but I have seen several post popping up about wifi disconnects:
forums.oneplus net/threads/wifi-issues-with-my-oneplus.95359/
I posted already links about the yellow band but here is another one explaining why it is not glue and in fact a hardware issue as state Oneplus:
forums.oneplus net/threads/i-found-what-causes-yellow-spot-on-my-phone.90949/
Battery issues:
forums.oneplus net/threads/battery-improvement-after-33r.95885/
wbs3333 said:
Agree, but if the one you get is affected Oneplus will not replace it. They will only give you a refund if the RMA is within 14 days and you have to pay return shipping.
There are quite a few of other issues like ghost touch detection, multi touch issues due to bad grounding, battery draining too fast, random WiFi connection drops, etc. Take a trip around their technical support forum.
Some of these do not affect all devices and some are supposedly going to be fixed by software ipdates . But still buying this phone right now is like playing lottery and it turns out you lose with a bad device then good luck with their customer support.
Again, I'm not saying you shouldn't buy it, I'm just saying do your research before buying and know what you are getting into and what to expect.
Oneplus had a real winner in their hands but the way they have been handling things look very shady.
Here are some links:
This guy just gave up because Oneplus never had the decency to reply back to him. To my knowledge all phones have this issue including mine which really doesn't bother me but it those how the company handled the problem.
forums.oneplus net/threads/touch-sensitivity-issues-a-letter-to-oneplus.73423/
WiFi issues, I myself don't have that issue but I have seen several post popping up about wifi disconnects:
forums.oneplus net/threads/wifi-issues-with-my-oneplus.95359/
I posted already links about the yellow band but here is another one explaining why it is not glue and in fact a hardware issue as state Oneplus:
forums.oneplus net/threads/i-found-what-causes-yellow-spot-on-my-phone.90949/
Battery issues:
forums.oneplus net/threads/battery-improvement-after-33r.95885/
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Click to collapse
Honestly, a lot of the 'issues' I've seen talked about are just people not knowing how to use their device, or something that is out of the control of OnePlus (Google Play Services battery drain problem).
Where are you getting this information about OnePlus not replacing devices? It simply isn't true. I've seen multiple people report that upon opening a ticket for a valid fault they've been given the option of a replacement or a refund.
Don't get me wrong, I've also seen people complain about pretty crap customer support from the company, but that isn't the only kind of experience that people are having. Talking in absolutes like that is just wrong, and isn't really very smart.
Transmitted via Bacon

[Q] One Plus - To Many Bugs?

Hello Everyone,
2 days ago there was a announcement that the one plus one would be available for 1 hour only to buy online. I was so hyped I went straight to the website and got my pre-Order ready and accessories sorted. However I am coming to a point where everything I read about the One plus is a Bug or a issue with it not booting ect. I would describe myself as a geeky teenager, I know my way around phones and computers but I still like to have a phone that will do its job without any/many issues. To any owners of a One plus please help me, Is the one plus one in a place where it is usable and can be used daily for all of my daily tasks (Browsing, Games, Calls, Lots of screen time) Or would you say at this current time there are to many bugs for the phone to be enjoyable?
I would really like to pre order this phone as It still has place in my heart however if there are a people thinking there are to many bugs id rather know and pick an alternative? Maybe a G3 for now.
Thanks all,
David
I have 2oneplus one and I know 4 other frds has oneplus one..not a single problem on any one of them. I also have note3 too. I like my oneplus one a lot more then my note3(its in my closet ever since I got my oneplus).
Sometimes I think people are having problems with the phone its because user error. And you gotta remember 97% of people who has the phone that are satisfy. Won't come online and post on forums telling you abt it. Usually its the people who has problems with there phone would post on forums trying to find a fix.
Sent from my A0001 using XDA Free mobile app
chak29 said:
Usually its the people who has problems with there phone would post on forums trying to find a fix.
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Exactly... No issues here whatsoever...
no issues (except with the yellowish bottom of the screen).
Sent from OPO.
Nah you right too many bugs if I were you I would not buy one either.... **snickering** gives me a better chance to get another one **evil laugh**
Man listen if you making up a thread for this you have already given up... Best phone I have ever had to date... No issues at all nor my half dozen friends with the phone.. Yellow tint - fix for that :good:
Hey David
If you are geeky and know your way around androids and Cyanogen Mod in particular you will have few if any problems with this phone as most of the errors that come up should be resolvable with flashes. That said unlock and root it upon receiving and get a custom recovery on the phone asap.
Those who do have hardware problems well... you can't blame them and though my own oneplus works great I don't knock the fact other people had problems. They got unlucky and oneplus self admittedly is swamped and hasn't handled the issue in a speedy way. It looks like they are dragging their feet compared to other companies when they are swamped. They should make a public announcement and put a pause on marketing. They haven't done that and I feel they justifiably received a lot of ire from unhappy customers.
In short, if you want to gamble the 1%-2% or greater chance you got a lemon you can try. There was a census on the forum that 7-8% who bought the phone need an rma. (forum census here https://forums.oneplus.net/threads/for-those-who-have-the-one-how-is-the-quality.95588/) I am being really critical and assuming more than half of the people who bought it had a software issue.
So perhaps that guesstimate is not correct but the majority IS happy with their phone.
And a warning that recently there was a spate of people who had random reboots and one plus has not made any announcements on the matter, also requiring people to send in videos of the random reboot.
So if you want to chance you will be out of shipping and handling at worst. At best you'll have a real kick ass phone myself and others really enjoy.
Hope that clarifies
brumkid said:
Hello Everyone,
2 days ago there was a announcement that the one plus one would be available for 1 hour only to buy online. I was so hyped I went straight to the website and got my pre-Order ready and accessories sorted. However I am coming to a point where everything I read about the One plus is a Bug or a issue with it not booting ect. I would describe myself as a geeky teenager, I know my way around phones and computers but I still like to have a phone that will do its job without any/many issues. To any owners of a One plus please help me, Is the one plus one in a place where it is usable and can be used daily for all of my daily tasks (Browsing, Games, Calls, Lots of screen time) Or would you say at this current time there are to many bugs for the phone to be enjoyable?
I would really like to pre order this phone as It still has place in my heart however if there are a people thinking there are to many bugs id rather know and pick an alternative? Maybe a G3 for now.
Thanks all,
David
Click to expand...
Click to collapse
In my family alone there are 4 OnePlus One's:
1.) Me (64GB International CyanogenMod version)
2.) Brother-in-law (64GB International CyanogenMod version)
3. Brother-in-law's brother (16GB Chinese version with CM11s)
4.) My sister (16GB Chinese version with CM11s)
Non of us have any of the serious issues reported such as random rebooting, bootlooping, multi-touch or ghost touch issues. We do have the yellow band at the bottom (all of us) but its barely noticable.
tl:dr : Yes you can very well use it as a reliable daily driver AND should you have any issues thats what XDA is for.
Got my OPO a few weeks ago and have no issues at all. If I did I would of sold it day 1. I still have my N5 running the dev Lollipop, its fast and smooth, i could roll right back to it, but really like the OPO. Buy it, if you don't like it, sell it. Maybe you lose 20$, if you do, but in my book its worth it.
No issues at all on two of these things.
Transmitted via Bacon
I have had 4 in total, bought my first used and the guy gave me his two invites so I bought them as well. All three had a small amount of yellow at the bottom of the screen but no other problems. The forth one I got used and is has no yellow tint but it did have a small touch problem where I would sometimes have to tap the phone twice to get it to register a tap but after the 38R update it has gone away completely so I have no problems at all with the phone. Best part of it was that I got this one for £160 and it was only a few weeks old.
I thought that the yellow tint on the other phones didn't bother me too much until I got my G3 and seen the difference between them so I sold the last one of the first three I got but after getting this one I can see that the yellow tint really did bother me because even though I can see a difference between the screen on the this one and the G3 is not that great and I have been using it most of the time over my G3

I would love to buy the OnePlus One...but there is one thing stopping me

And no, it isnt a invite
Customer support; I read threads about it being horrible. Recently it has gotten SLIGHTLY better, but nothing to throw a party about.
Thats really what is stopping me from a Tuesday, pulling out my CC, and buying the phone (well besides deciding protection for it but that is neither here nor there).
Also, the "community forums" are HORRIBLE. Owners have terrible attitudes and the level of fanboys on there is just AMAZING. They might be worst than Apple fans. It is a awesome phone but like every single phone ever released, it has flaws (which one and many people can live with)
So anyways, back to customer support; How do you guys think they are doing recently?
OP has pretty much no customer service which makes sense for a startup company that sells devices barely above it's manufacturing cost. If you browse one plus forums frequently, you'll notice there are a few stories of opo owners who got their devices fixed after a long wait. There are also a few devices that have been defective but this is rare.
In regards to OS- They have issued several updates for CM11S which have fixed a few bugs and introduced some new ones. CM12S is supposed to come out sometime this month but there have been no updates from OP or CM. Either due to their legal issues between the two companies or because of OxygenOS coming out soon, they are tight lipped about all this which has left members asking for ETA.
I am currently running CM12 nightlies and am overall, very pleased with the OPO. I don't have any of the ghost touch, battery drain, or cell signal issues.
It's pretty safe to say that the OnePlus customer support is almost non-existent. I've seen a few people claiming they had a wonderful experience when dealing with them, but the overwhelming majority of people have had the opposite experience. But, I think everyone that bought this phone should have known that they were taking a risk, I certainly did. Their forums are awful, full of people who have absolutely no idea what they're talking about and it's completely out of control. My favourite way to describe it is that it's a circus of stupidity. But you won't find that here on XDA, this is a tight ship, so if you do buy one this is the place to be (it's the place to be if you have any Android device actually).
cssacropolis said:
OP has pretty much no customer service which makes sense for a startup company that sells devices barely above it's manufacturing cost. If you browse one plus forums frequently, you'll notice there are a few stories of opo owners who got their devices fixed after a long wait. There are also a few devices that have been defective but this is rare.
In regards to OS- They have issued several updates for CM11S which have fixed a few bugs and introduced some new ones. CM12S is supposed to come out sometime this month but there have been no updates from OP or CM. Either due to their legal issues between the two companies or because of OxygenOS coming out soon, they are tight lipped about all this which has left members asking for ETA.
I am currently running CM12 nightlies and am overall, very pleased with the OPO. I don't have any of the ghost touch, battery drain, or cell signal issues.
Click to expand...
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You might want to write OnePlus as OP = Original Poster (Original Post)

How has the OnePlus One experience been?

I was waiting and hoping for something intresting to come out at MWC but nothing...
Im on the 50/50 boat on getting the OnePlus One
On one side, great hardware, good price, there is a decent amount of development on XDA, etc.
But just their forums are HORRIBLE (its like going back to kindergarden) but more important than that I still hear horrible stories about their customer support (or lack of). I thought it was getting better but I read somone had to wait 17 days from when they started a issue to get their phone repaired. He wasted 2-3 days convincing OnePlus that his hardware had a problem!
Also there is the issue of the "OnePlus Two" coming out. Obviously, even if it is more expensive, If I knew the OnePlus Two was coming shortly, I would wait it out and get that phone instead of this one. You can expect at least a tease from Sony/Samsung/Microsoft/HTC/etc. with their next phone but no idea from OnePlus.
I wanted to know good/bad/misc stories about the company and the product.
I have till Tuesday to decide which is when they sell their phone again.
If I didn't have 1+1 already, I'd buy it right now. One plus two is rumored to come out in Q2/Q3 of 2015 with oxygen os preinstalled (most likely). If one plus manages to resolve this new OS bugs and if the phone is phenomenal, then I'd sell 1+1 and go for one plus two.
The oneplus forum is a mess, but I feel like all the development is mostly happening on XDA/google+ community groups and most people repost these developments to the one plus forum.
The big headache is if you shatter/drop the phone screen or water damage etc. Their customer service is terrible and it will take a long long time before you get a response from them. Same thing goes for a defective unit and if you try to RMA it.
I received my 1+1 last year in November and am very happy with it. I don't have any of the above mentioned issues and have been running CM12 nightlies since the past two months with great battery life.
There's a review thread here, have a read:
http://forum.xda-developers.com/showthread.php?t=2685348
Stay away from the OnePlus forums, you're right, it's like kindergarten, it's a circus of stupidity. My experience with this phone has been overwhelmingly positive, I have two (one for my partner). You'll see people complaining about things going wrong but most of the time it's their own fault because they did something to the phone without actually knowing what they were doing.
The phone is great. The hardware is fantastic, it's a real beast. The CM software is much freer than any other OEM software but it's not without the occasional bug. That shouldn't really matter too much though because this dev community is really active and we have some great ROMs available.
The OnePlus Two might be coming out, or it might not be. One thing is for sure though, it won't be anywhere near as cheap as the One.
Transmitted via Bacon
For the price it is still the best thing you can get. CM12 right away and you will be fine.

no MKBHD or Unbox Therapy

Correct if I'm wrong but I don't see V10 review videos from the top two YouTube reviewers with well over one million subscribers each. I know they reviewed LG's previous phones like the G4. You would think with the aggresive LG promotional offer that these two reviewers would have had an interest in informing the public that LG were throwing everything and the kitchen sink behind their first V series phone, both in terms of features that touch on many of their favorite topics like audio (32 bit DAC) and photo (full manual controls on video) and the unique second screen feature as well as the marketing. Was there ever another flagship phone that gave away $250+ in accessories? I can't think of one. This phone and it's launch has more than enough to distinguish it from most other phones in the flagship category. It sounds like there is either some politics or payola going on. There's no way they aren't aware of this phone and it's unique position as the last combination of SD card and removable battery.
Again apologies if I missed their reviews of the V10 but I subscribe to both and didn't notice a notification for the V10.
porscheoscar said:
Correct if I'm wrong but I don't see V10 review videos from the top two YouTube reviewers with well over one million subscribers each. I know they reviewed LG's previous phones like the G4. You would think with the aggresive LG promotional offer that these two reviewers would have had an interest in informing the public that LG were throwing everything and the kitchen sink behind their first V series phone, both in terms of features that touch on many of their favorite topics like audio (32 bit DAC) and photo (full manual controls on video) and the unique second screen feature as well as the marketing. Was there ever another flagship phone that gave away $250+ in accessories? I can't think of one. This phone and it's launch has more than enough to distinguish it from most other phones in the flagship category. It sounds like there is either some politics or payola going on. There's no way they aren't aware of this phone and it's unique position as the last combination of SD card and removable battery.
Again apologies if I missed their reviews of the V10 but I subscribe to both and didn't notice a notification for the V10.
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I don't have anything particularly noteworthy to add, other than the fact that my impression is also that the V10 has been a little (oddly) overlooked in the press and media. At least compared to other phones like the Note 5 and S6 models that pretty much every site and reviewer covered ad nauseam. I also noticed Mobile Tech Review didn't touch the V10, that's usually the first Youtube review I hit.
It's strange considering not only the promotion, but the fact that the phone has no glaring flaws, excellent specs with a lower than average price (with T-Mobile at least) and includes 2 things many are still demanding in a phone - a removable battery and SD expansion. LG deserves extra respect and acknowledgement for not trying to nickle & dime the customer with ridiculous storage upcharges. Not sure about conspiracies, but considering that most "reviewers" are beholden to manufacturers for review units, it wouldn't surprise me. The only reviewers I really trust anymore anyway are MTR, Erica Griffin, and Max Lee. I noticed Erica posted some video taken with the V10, so I would assume she has a review coming soon.
Pocketnow just posted their review for the v10.. Seemed like they do not like the v10 too.. Its a shame that reviers are butt licking Samsung and Apple phones these days.. You are absolutely right on Erica Griffin and max Lee being the most informative goutebers.. Max Lee already released like 5 videos on the v10!
Sent from my LG-H961N using Tapatalk
I guess this begs the question are the bigger reviewers paid to do their reviews? Even if they have to pay for their own review phones wouldn't it be penny wise but pound foolish to pass up all the views and new subscribers by doing another flafship? As a top reviewer your subscribers expect you to weigh in on all the flagships phones. I even recall MKBHD doing an Amazon Fire phone video even though he didn't have the phone and He told everyone not to buy it! I guess he was mad they didn't include him on the list of people to demo the phone pre-release. It seems the same thing has happened here.
I'm actually dumbfounded that MKBHD hasn't given any LG V10 love he seemed to live the G4 iirc. I've been waiting for his video on it then bam Black Berry Priv... Okay... Awkward...
The phone just came out what, a few weeks ago right? Marques usually takes at least 2 weeks to get around to a new device and when he does he'll take several days of using it as a daily runner before putting together a video. Yes, I'll admit I checked earlier myself to see if he'd done one yet on the V10 and I know he will, it's just going to take some time.
I figure within another 2 weeks we'll see a review on his YouTube channel and I look forward to it.
Realize that he made a video recently that gets the point across that we don't compare new smartphones on what's new anymore or what's better - the comparisons are pretty much "Ok, thanks for tuning in and viewing, here's what's wrong with this device..." and that's about it.
While I do like his videos for the information they provide, I also find the video reviews by Lisa at MobileTechReview to be very well done too. Those are pretty my go-to channels on YouTube when I'm interested in getting opinions of hands on usage overall.
br0adband said:
The phone just came out what, a few weeks ago right? Marques usually takes at least 2 weeks to get around to a new device and when he does he'll take several days of using it as a daily runner before putting together a video. Yes, I'll admit I checked earlier myself to see if he'd done one yet on the V10 and I know he will, it's just going to take some time.
I figure within another 2 weeks we'll see a review on his YouTube channel and I look forward to it.
Realize that he made a video recently that gets the point across that we don't compare new smartphones on what's new anymore or what's better - the comparisons are pretty much "Ok, thanks for tuning in and viewing, here's what's wrong with this device..." and that's about it.
While I do like his videos for the information they provide, I also find the video reviews by Lisa at MobileTechReview to be very well done too. Those are pretty my go-to channels on YouTube when I'm interested in getting opinions of hands on usage overall.
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MKBHD usually does a quick preview video and then a longer full review. He's done neither.
The more I think about it, the more I think LG decided to carefully select which reviewers they wanted to get first crack a preview model. I think they picked Max Lee because he's a big advocate of consumers being able to use SD cards and change their own batteries. We all know that blocking those two things is just a transparent attempt by Samsung, Apple, etc. to shorten the shelf life of phones so that you're buying a new phone every year and half. And to fleece us out money by marking up the price for storage even when its gotten to be really inexpensive. Apple are the most flagrant abusers of this, $650 only get you 16GB in the year 2015. Ridiculous!
Max was very critical about Samsung dropping these deal-breaker features for many former Samsung, and now LG V10, customers. LG must have picked up on that and made sure he received a demo unit. He's become my #1 reviewer. I like to Erica Griffin as well, she does a great job of checking for color accuracy on displays. Jaime from Pocket Now and Armando Ferreira are my two other favorites.
Speaking of reviews, which independent reviewers do you guys recommend, or trust the most? By "independent" I mean review products using their own money, not getting anything from the manufactures. I feel like using a device provided by the manufactures could more or less affect their opinions toward the product.
debugger919 said:
Speaking of reviews, which independent reviewers do you guys recommend, or trust the most? By "independent" I mean review products using their own money, not getting anything from the manufactures. I feel like using a device provided by the manufactures could more or less affect their opinions toward the product.
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My top 3 are - Flossy carter,Max Lee and Erica Griffin.. Flossy Carter already did a 50 minutes review on the v 10..check it out
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yeah ^^ i usually like to see what Erica Griffin has to say about a device. she's very thorough! hope she gets her hands on a V10
YrrchSebor said:
yeah ^^ i usually like to see what Erica Griffin has to say about a device. she's very thorough! hope she gets her hands on a V10
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https://plus.google.com/+EricaGriffin/posts/DimkJLER19X
That's ericas newest post on g+. Its safe to say she is very fond of the phone.
I tend to buy phones on my impressions and desires. I was unimpressed by the G4 and I'm glad the V10 came out of nowhere. My only complaint is that they could have came up with LED style app for the second screen, but I'm sure with time a Xposed module will come out for it similar to the ones that have been made for Samsung phones.
" [https://youtu.be/9TWB32376QAURL]
...”-mkbhd
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EnIXmA said:
" [https://youtu.be/9TWB32376QAURL]
...er rated.
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MO3iusONE said:
Yeah but it would of been nice if he did an actual review for a phone that's unique and under rated.
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It did feel slightly like a pity review as many are probably asking him about the phone.
I bet you MKBHD did his review a little later because dbrand didn't send him a phone. Probably the same reason why UnboxTherapy hasn't done one yet too.
dbrand even tweeted this out: Can people stop saying the LG V10 has a "second screen"? That pathetic bar at the top is not a "second screen".
Obviously, they got something against the V10... So maybe they didn't send MKHBD or UT the phones.
*edit*
Also how could Marques not mention the DAC?!
chaitea said:
I bet you MKBHD did his review a little later because dbrand didn't send him a phone. Probably the same reason why UnboxTherapy hasn't done one yet too.
dbrand even tweeted this out: Can people stop saying the LG V10 has a "second screen"? That pathetic bar at the top is not a "second screen".
Obviously, they got something against the V10... So maybe they didn't send MKHBD or UT the phones.
*edit*
Also how could Marques not mention the DAC?!
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That was part of the reason it felt a little forced quick style review. A lot of factors could come to play though.
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chaitea said:
I bet you MKBHD did his review a little later because dbrand didn't send him a phone. Probably the same reason why UnboxTherapy hasn't done one yet too.
dbrand even tweeted this out: Can people stop saying the LG V10 has a "second screen"? That pathetic bar at the top is not a "second screen".
Obviously, they got something against the V10... So maybe they didn't send MKHBD or UT the phones.
*edit*
Also how could Marques not mention the DAC?!
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Sounds like this 'dbrand' person is a bit of a boob considering that yes, the second screen is "a second screen" with dedicated circuitry which is discrete from the main display situated below it. It ain't much in terms of size but it is indeed a second screen in the device itself.
As for someone sending phones, from my understanding MKBHD buys his phones directly and never gets them for free just to do a review - he's always maintained that stance so that people won't have issues with the reviews whether they're favorable or not, and considering how many views he gets on his YouTube channel, he's most certainly making some income from it. That Red Dragon camera he uses to film his videos didn't come cheap and it sure as hell wasn't free either, so I have no reason to doubt that he does indeed purchase all the devices he does reviews on or even mentions.
If he doesn't well, that would just make him a scumbucket human being then wouldn't it?
I find it very unusual that he MKBHD calls the V10 underrated. I think you have to even know it exists in the first place to call it underrated. I have yet to meet a single person in my daily life who knew what the V10 was or had any idea it was coming out. But overall, I think that his reason for not doing a full review by now was flat out weird. "Better late than never?". That's not a really high standard for a guy with 3 million subscribers. I absolutely mystified why he hasn't done one of his 30 minute reviews given what he a fan he is of audio and video, the ability to customize the skin making Nova Launcher unnecessary, just so many features that are packed into one device for 64GB standard.
Oddly enough I was driving my car Sunday evening and a radio commercial came on for the V10 announcing the 64GB free SD card and free battery/cradle. That has to be the first time I have ever heard a radio commercial for a tablet or phone. It seems pretty clear to me that LG are not on Apple or Samsung's level yet on being able to mount a flagship phone marketing campaign. But who cares we should support them simply because they gave us SD card and removable battery. And giving us all a 200GB card, that's about the complete opposite of what Apple and Samsung do for their customers, which is basically to nickel and dime them.
dbrand aka douche brand can be childish and annoying sometimes.
lol @ the second screen not being a "second screen". is an extended display better?

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