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ive had a Fuze for almoist a year now and i really like the phone. the other day something went wrong on the phone and the screen just simply wont work. its black no matter what. the phone actually does come on because it vibrates when i turn it on after taking battery in/out. i can even answer phone calls and adjust volume with side buttons and everything. its just the screen that does not work.
i called the warranty place and they send me a new Fuze which is good, but im a bit scared sending this one back to them (which i have to do within the next 5 days). will they find out the original Hard SPL and ROM is not loaded onto the phone? i had a custom ROM on there and im afraid they might discover this and charge me a ridiculous amount of money for my new phone. does anyone have any insight about this or what i should do?
warranty laws change from country to country
Hi guys, my phone dropped into the wash basin under running water. I immediately took everything apart and put the phone into a rice bag. after a few hours i tried on'ing it.
It shows the HTC Logo, but then it blanks out after that. I havent used my warranty so I think there still is warranty? Do you think they will fix my phone for me? Because its rooted with Android HD. Thank you.
Check out my experience http://www.howardforums.com/showthread.php/1748623-washed-sensation?p=14682171#post14682171
Dam, I think I didnt wait long enough for the water to be dried. Did I fry the components ><?!
It works perfectly except for the part where the screen doesnt turn on ><!!
I know there is a sticker that they place on them that i believe changes color when it gets wet to advise them of water
Damage.
HTC Sensation 4G with Beats Audio
You should have waited longer. Your reaction with the rice was perfect, but let it sit there for 24h or so! I screwed my previous phone this way.
So let it dry longer, try again. Everytime you're turning on your device, you're possibly damaging it.
Okay, Hopefully I havent damaged it fully. I saw a slight sign after i hair dryed it and the screen flashed again. Now I'm gonna put it in rice and leave it overnight. tomorrow morning if it doesnt work, Im gonna bring it to the shop. Hopefully no cost needed to repair this phone >< Im just a kid an i dont got money to spare haha. thanks guys, let u know the results soon
Are you serious? You dropped it in water, so you have no warranty. If you remove the battery you'll see a little sticker that is now pink, it used to be white. That's how they know it has been in water and there are indicators inside the phone too. Water damage voids all warranties. You'll be paying for this one.
I dont have any o.o maybe its remove or smth? wud that be a problem?
A missing indicator is usually looked at the same way as a tripped indicator, but, like i said before, there are other indicators hidden inside the phone as well, so they will be able to tell for sure that it has taken a dip.
Ah ic , oh well, doesnt hurt to try . I guess it would be better to spend some money on fixing it then spending extra and getting a new one
Well I'm guessing repairs would be around $100-150 USD depending on what needs replacing, so still cheaper than a new one in most cases, but not all. Never heard of repairs being less than $100.
As for the white indicators turning pink/red you can play that off as condensation from your pocket. For ex "i work in the heat and im guessing the condensation must have turned the indicators pink. You can always fool and or deny on insurance claims. Tmobile tried to call me out on a vibrant 4g that had water damage and i told them some BS and they tried to fight it. I was directed to cancel my contract and next thing i knew they removed the charge on my account. Just play dummy and if they dont bite throw a fit. Works everytime.
sent from my Sensation
Didn't go to htc service center yet. Today I woke up and it started working again, just that theres water under the screen. Immediately off it again and let it stay in the rice packet. Going overseas tomorrow, maybe tomorrow i'll check again. If theres still water I'm just gonna leave it there for two weeks while i'm away. I don't wanna be impatient and get it short circuited or anything.
fmedrano1977 said:
I know there is a sticker that they place on them that i believe changes color when it gets wet to advise them of water
Damage.
HTC Sensation 4G with Beats Audio
Click to expand...
Click to collapse
There is most definately a moisture notification thing. They can see that and know it got wet.. Not sure what provider you have but mine will replace if device gets wet.. TMOUS (if you have the insurance)
Guys, my phone's LCD is somewhat has water in it or underneath it, other then that, when start up, it doesnt show the HTC Logo part. Any idea how to remove the water? I put it inside the rice for around 2days straight now, still not going away
I picked up one of these off of a lady for $20; it was missing the back cover and battery, but it was in pretty decent cosmetic condition, so I figured I could sell the
parts to break even at worst, haha.
Anyway, I finally got a new battery yesterday, and the phone is acting funny.
So far I've noticed:
1. Microphone doesn't work. Any apps that use the microphone won't work either.
2. No sound whatsoever. Headphones, speaker, back speaker not a squeak.
3. It can't use flash because of the "cold weather." That just sounds silly, haha.
4. Camcorder immediately shuts off when I try to record. (Camera works perfectly though)
5. Won't charge. It will charge for about 20 seconds before it stops charging. The LED will then alternate between orange and green blinks.
6. Won't connect to the computer. This might just be a problem with the drivers, but the computer doesn't even seem to recognize its existence. The phone will "charge" though. (until the LED starts blinking)
7. Will shut off randomly. I usually don't notice when though.
8. Power button is often unresponsive, when waking the device up or even when booting up.
9.Genius Button Useless, although that might just be the microphone.
I first suspected water damage, but what I think is the indicator, the water sticker above the SD card slot, is white. However, I noticed a VOID sticker on the bottom left screw of the battery compartment.
Does anybody have any idea as to what the problem could be? Is it perhaps
software-based? Any suggestions at this juncture would be greatly appreciated.
Cheers.
Hardware fault of some or many sorts.
For connecting to the computer, it may be set to charge only in settings, so then it wouldn't recognize it.
The white water indicator would turn pink or something if wet - so that's good.
The void sticker is good too - it's something HTC puts on a screw to tell if the device has been opened up.
If the void sticker isn't punched, and the water indicator is fine, then i'd suggest calling HTC and seeing about a warranty exhange.
Explain your problems, and that it's not wet and hasn't been taken apart, and they will tell you if the phone can be sent in based on the serial #.
It just might be in warranty period and they'll fix it for you.
Thanks for the suggestion, but I believe the warranty is not transferable. :-(
I think I'm just going to put it up on craigslist/ebay as-is. Seeing as
I paid so little, I'm sure to break even. 8 )
Thank you again!
enjoymoosic said:
Thanks for the suggestion, but I believe the warranty is not transferable. :-(
I think I'm just going to put it up on craigslist/ebay as-is. Seeing as
I paid so little, I'm sure to break even. 8 )
Thank you again!
Click to expand...
Click to collapse
The HTC warranty is by device.
I needed warranty service on a doubleshot that one of the LED lights died in. I was at least the third owner of the device for sure. I bought it from another developer who bought it secondhand from a person.
HTC fixed it and sent it back to me. All it cost me is shipping to get it there, they fixed the light for free, and sent it back to me at their expense.
The device is guaranteed against defects not your fault for a certain amount of time - doesn't matter who's hands it happens to be in when the problem occurs.
For the money you spent to get it, another couple of dollars in shipping to get a good, working phone, i'd at least call and see were I you.
Is that so? I actually read their warranty policy, and I must have
misunderstood the legal speak, haha.
Thank you again. I'll give them a ring right now..
enjoymoosic said:
Is that so? I actually read their warranty policy, and I must have
misunderstood the legal speak, haha.
Thank you again. I'll give them a ring right now..
Click to expand...
Click to collapse
OT, but it's of interest to me. Is that a panda trueno? or a panda painted s12? Either way, I approve! I own an S12 and I get asked all the time if it's a corolla...
If you can't get it fixed or sell it for any reason, I'd be happy to take it off your hands for more than you paid.
@silverton It's an AE86 yup. I don't actually own one though; they're money pits, haha. Drifter tax. My mother actually owned an S12 when she was pregnant with me. Apparently she was "accidentally" drifting and hit a wall. Must explain why I'm so messed up in the head. 8 )
It's a pity the S12 never got the aftermarket support the S13/S14 did/does. Beautiful car.
@IBTokin I actually managed to sell it on Ebay for nearly $140 yesterday,
but thank you anyway. (-:
ok so today a kid my mom babysits got ahold of my HOS and dunked it in the toilet... i caught him in the act and immediately grabbed it and dried it off best i could. it was in the water maybe for 1 second. when i pulled it out it was still on. lock button worked but screen was completely unresponsive. kept trying to unlock the screen but as i said it wasn't responding to me touching it. then it just turned off by itself and wouldn't turn back on at all. the notification light turned on (randomly, not from response to me trying to turn it off or on) and it was yellow and red. not completely one or the other. put it in a bowl of rice for a good 8 or 9 hours. pulled it out and now the notification light is off and still not responding to my attempts to turn it on. plugged it in to charger and no charging light. is there any hope for repairing it? or do i need to just buy a new phone...
not sure if it matters but details never hurt anyone.
s4
liquidsmooth jb rom
s-off
If you dont have any insurance or warranty that covers such damages, I would take it apart and clean/dry each part individually with some tissues and those things you use to clean your ears (no idea what theyre called in english lol).
The odds are the screen is busted though, and will need a replacement.
The first thing you should do is getting the battery unplugged, so the device is completely powerless and let it be powerless for a day or 2.
Obviously, unplugging the battery on the HOS means disassembling the whole device...
j tag is the solution for ur problem..
Sent from my GT-I8150 using XDA Premium HD app
Well, Listen to me, ive had experience.
If you have the know how to break everything apart and clean the corrosion, then you might be lucky. If not, repairmen could do it for you, but with each option you lose warranty. And it is not guaranteed it will work 100%. If it does, then you just have to live with no warranty, if not, the repair centre will change your motherboard, for me that cost 190€.
So you pick.
If i would have known better on my case, i would have let repairmen try and clean it all up for a mere 30€ (if they could have repaired it) and THEN sent the device to offical repair centre when their efforts would have been in vain, cause you know, nevertheless the repairs are not under warranty for water damage.
Goatshocker said:
clean/dry each part individually with some tissues and those things you use to clean your ears (no idea what theyre called in english lol).
Click to expand...
Click to collapse
This will never work since you probably already have corrosion on the motherboard.
hunabku said:
This will never work since you probably already have corrosion on the motherboard.
Click to expand...
Click to collapse
Ive saved 3 laptops by doing that, so it does work. Corrosion doesnt appear THAT fast.
Although reading OPs post again I see it was quite a while ago it happened, so there might be some minor corrosion.
Running a hairdryer across the board can save some bad connections in some cases as well- obviously not heating the board to sh*t, just a quicky.
I left my Nexus 5 in for repair a week ago to a local phone shop, it had the faulty power button problem which was causing a bootloop.
Fast forward, they tried replacing the button with another but said the new button did not work,
They now say that its likely the motherboard and have ordered one for the phone ?
Does this sound like a genuine explanation or have they possibly damaged the motherboard by a botched job at soldering ?
Cheers
I would suggest getting it back and doing a visual inspection because a new motherboard is expensive.
9 days later , I Phone the repair shop today and they said my phone cannot be fixed , worse still they don't have it but its "on the way" from a courier someplace.
Very poor service that they took it in the first place saying "no problem , we can fix that in a few hours"
The phone was still working when i left it in but now im afraid when it comes that it will be totally unusable , my suspicion is that they may have messed up the soldering.
The guy has apologized over the phone but said i need a new phone and offered me another phone (they dont carry nexus) at a discount. but I'm still fuming.
Not sure what to do.
Not sure if they did screw it up or whether there is a problem in addition to the power button.
You may as well wait until you get the phone back Definitely check the imei if possible to make sure the company returns the correct phone. Examine it closely for any other potential damage/changes from the original.
audit13 said:
Not sure if they did screw it up or whether there is a problem in addition to the power button.
You may as well wait until you get the phone back Definitely check the imei if possible to make sure the company returns the correct phone. Examine it closely for any other potential damage/changes from the original.
Click to expand...
Click to collapse
Thanks for that, any particular things i should look for ? Im thinking of taking it into another place for a second opinion, the phone was working intermittently before i left it in , meaning i was getting a few days of good use than maybe an hour or 2 of constant rebooting that was definitely the power button .
Also do you think i should ask for any compensation from the company ? its hard to know.
I would definitely look for stray solder, damaged ribbon cables, damaged motherboard connectors, and broken clips. If the repair shop did something to brick it, there may be no signs of physical damage.
Rather than send it out again, you could look for a used N5 with a smashed screen and working motherboard. This way, you could just swap out the motherboards and you'll have a few spare internal parts.
audit13 said:
I would definitely look for stray solder, damaged ribbon cables, damaged motherboard connectors, and broken clips. If the repair shop did something to brick it, there may be no signs of physical damage.
Rather than send it out again, you could look for a used N5 with a smashed screen and working motherboard. This way, you could just swap out the motherboards and you'll have a few spare internal parts.
Click to expand...
Click to collapse
Thanks again, I had a look online at the teardown video and it seems fairly straightforward to swap out parts (i previously had changed the battery myself) .
I just don't understand why they could not fix it, especially when he said they will put a new motherboard in it. surely that would have sorted it . just dosent make sense, perhaps they just cant be bothered ordering a new part.
A new motherboard? That should completely solve any problems since nothing on the motherboard can be replaced by a cell shop, even lg, unless the shop damaged something on the lcd.
Yes he mentioned changing the motherboard for a new one, you dont think even the power button can be replaced on it ?
Sorry about my confusing post.
Yes, the button can be replaced, but that is about it. There are only three solder points for the power button I believe. The wifi chip, emmc, and sim reader cannot be replaced.
Hopefully, it will not cost too much for the replacement motherboard.