I picked up one of these off of a lady for $20; it was missing the back cover and battery, but it was in pretty decent cosmetic condition, so I figured I could sell the
parts to break even at worst, haha.
Anyway, I finally got a new battery yesterday, and the phone is acting funny.
So far I've noticed:
1. Microphone doesn't work. Any apps that use the microphone won't work either.
2. No sound whatsoever. Headphones, speaker, back speaker not a squeak.
3. It can't use flash because of the "cold weather." That just sounds silly, haha.
4. Camcorder immediately shuts off when I try to record. (Camera works perfectly though)
5. Won't charge. It will charge for about 20 seconds before it stops charging. The LED will then alternate between orange and green blinks.
6. Won't connect to the computer. This might just be a problem with the drivers, but the computer doesn't even seem to recognize its existence. The phone will "charge" though. (until the LED starts blinking)
7. Will shut off randomly. I usually don't notice when though.
8. Power button is often unresponsive, when waking the device up or even when booting up.
9.Genius Button Useless, although that might just be the microphone.
I first suspected water damage, but what I think is the indicator, the water sticker above the SD card slot, is white. However, I noticed a VOID sticker on the bottom left screw of the battery compartment.
Does anybody have any idea as to what the problem could be? Is it perhaps
software-based? Any suggestions at this juncture would be greatly appreciated.
Cheers.
Hardware fault of some or many sorts.
For connecting to the computer, it may be set to charge only in settings, so then it wouldn't recognize it.
The white water indicator would turn pink or something if wet - so that's good.
The void sticker is good too - it's something HTC puts on a screw to tell if the device has been opened up.
If the void sticker isn't punched, and the water indicator is fine, then i'd suggest calling HTC and seeing about a warranty exhange.
Explain your problems, and that it's not wet and hasn't been taken apart, and they will tell you if the phone can be sent in based on the serial #.
It just might be in warranty period and they'll fix it for you.
Thanks for the suggestion, but I believe the warranty is not transferable. :-(
I think I'm just going to put it up on craigslist/ebay as-is. Seeing as
I paid so little, I'm sure to break even. 8 )
Thank you again!
enjoymoosic said:
Thanks for the suggestion, but I believe the warranty is not transferable. :-(
I think I'm just going to put it up on craigslist/ebay as-is. Seeing as
I paid so little, I'm sure to break even. 8 )
Thank you again!
Click to expand...
Click to collapse
The HTC warranty is by device.
I needed warranty service on a doubleshot that one of the LED lights died in. I was at least the third owner of the device for sure. I bought it from another developer who bought it secondhand from a person.
HTC fixed it and sent it back to me. All it cost me is shipping to get it there, they fixed the light for free, and sent it back to me at their expense.
The device is guaranteed against defects not your fault for a certain amount of time - doesn't matter who's hands it happens to be in when the problem occurs.
For the money you spent to get it, another couple of dollars in shipping to get a good, working phone, i'd at least call and see were I you.
Is that so? I actually read their warranty policy, and I must have
misunderstood the legal speak, haha.
Thank you again. I'll give them a ring right now..
enjoymoosic said:
Is that so? I actually read their warranty policy, and I must have
misunderstood the legal speak, haha.
Thank you again. I'll give them a ring right now..
Click to expand...
Click to collapse
OT, but it's of interest to me. Is that a panda trueno? or a panda painted s12? Either way, I approve! I own an S12 and I get asked all the time if it's a corolla...
If you can't get it fixed or sell it for any reason, I'd be happy to take it off your hands for more than you paid.
@silverton It's an AE86 yup. I don't actually own one though; they're money pits, haha. Drifter tax. My mother actually owned an S12 when she was pregnant with me. Apparently she was "accidentally" drifting and hit a wall. Must explain why I'm so messed up in the head. 8 )
It's a pity the S12 never got the aftermarket support the S13/S14 did/does. Beautiful car.
@IBTokin I actually managed to sell it on Ebay for nearly $140 yesterday,
but thank you anyway. (-:
Related
Hi guys, my phone dropped into the wash basin under running water. I immediately took everything apart and put the phone into a rice bag. after a few hours i tried on'ing it.
It shows the HTC Logo, but then it blanks out after that. I havent used my warranty so I think there still is warranty? Do you think they will fix my phone for me? Because its rooted with Android HD. Thank you.
Check out my experience http://www.howardforums.com/showthread.php/1748623-washed-sensation?p=14682171#post14682171
Dam, I think I didnt wait long enough for the water to be dried. Did I fry the components ><?!
It works perfectly except for the part where the screen doesnt turn on ><!!
I know there is a sticker that they place on them that i believe changes color when it gets wet to advise them of water
Damage.
HTC Sensation 4G with Beats Audio
You should have waited longer. Your reaction with the rice was perfect, but let it sit there for 24h or so! I screwed my previous phone this way.
So let it dry longer, try again. Everytime you're turning on your device, you're possibly damaging it.
Okay, Hopefully I havent damaged it fully. I saw a slight sign after i hair dryed it and the screen flashed again. Now I'm gonna put it in rice and leave it overnight. tomorrow morning if it doesnt work, Im gonna bring it to the shop. Hopefully no cost needed to repair this phone >< Im just a kid an i dont got money to spare haha. thanks guys, let u know the results soon
Are you serious? You dropped it in water, so you have no warranty. If you remove the battery you'll see a little sticker that is now pink, it used to be white. That's how they know it has been in water and there are indicators inside the phone too. Water damage voids all warranties. You'll be paying for this one.
I dont have any o.o maybe its remove or smth? wud that be a problem?
A missing indicator is usually looked at the same way as a tripped indicator, but, like i said before, there are other indicators hidden inside the phone as well, so they will be able to tell for sure that it has taken a dip.
Ah ic , oh well, doesnt hurt to try . I guess it would be better to spend some money on fixing it then spending extra and getting a new one
Well I'm guessing repairs would be around $100-150 USD depending on what needs replacing, so still cheaper than a new one in most cases, but not all. Never heard of repairs being less than $100.
As for the white indicators turning pink/red you can play that off as condensation from your pocket. For ex "i work in the heat and im guessing the condensation must have turned the indicators pink. You can always fool and or deny on insurance claims. Tmobile tried to call me out on a vibrant 4g that had water damage and i told them some BS and they tried to fight it. I was directed to cancel my contract and next thing i knew they removed the charge on my account. Just play dummy and if they dont bite throw a fit. Works everytime.
sent from my Sensation
Didn't go to htc service center yet. Today I woke up and it started working again, just that theres water under the screen. Immediately off it again and let it stay in the rice packet. Going overseas tomorrow, maybe tomorrow i'll check again. If theres still water I'm just gonna leave it there for two weeks while i'm away. I don't wanna be impatient and get it short circuited or anything.
fmedrano1977 said:
I know there is a sticker that they place on them that i believe changes color when it gets wet to advise them of water
Damage.
HTC Sensation 4G with Beats Audio
Click to expand...
Click to collapse
There is most definately a moisture notification thing. They can see that and know it got wet.. Not sure what provider you have but mine will replace if device gets wet.. TMOUS (if you have the insurance)
Guys, my phone's LCD is somewhat has water in it or underneath it, other then that, when start up, it doesnt show the HTC Logo part. Any idea how to remove the water? I put it inside the rice for around 2days straight now, still not going away
Alright, so this was my first post:
http://forum.xda-developers.com/showthread.php?t=1943667
And the exact same thing has just happened, again. But its worse this time.
Last time... I was watching a video and unplugged the charging cable (from the TF700 end) and it went black ...and that was IT. As described in the other thread, there was no way I could revive the unit at all, and I do believe something had shorted out - the charging light (which usually is orange while charging) wouldn't light at all. Tried all the usual tricks. No go. Returned to point of purchase and received a new unit.
10 minutes ago... same bloody thing, with the exception being, I wasn't watching a video. It was probably at about 50-60% charged if I were to guess, and it was just beside me. Took the charging cable out and walked away and of course, the screen wont turn on... COME ON! Yeah, same thing. Go back and plug it in. No orange light anymore. Reset pin: nothing. Hold down power button: nothing. No access from PC. DEAD AGAIN.
Here's why its worse this time:
1) I'm passed the 30-day return period with retail vendor.
2) I unlocked it (last weekend), and you guys know the story on this one (http://forum.xda-developers.com/showthread.php?t=1965214). I basically had to click a checkbox acknowledging me flushing my warranty down the toilet. I'm from Canada, so a squaretrade warranty (which I would have done), was not an option.
Why did I unlock it? Because since upgrading to JB, the I/O issues have been ridiculous, making it quite unusable... and I wanted to give CleanRom a try, and I did, and it was just great. It was running so freaking well at this point. I literally had just got everything the way wanted it after making the exchange not too long ago and was so happy with it.
So, yeah, why would this happen to me again? We're talking a different unit, a different charging cable /power adapter, hell... a different wall socket. Same scenario though... remove cable and BAM. I'm so frustrated at this, especially since it seems I may be out a hard earned $500 if Asus says no warranty you unlocked it. My only speculation is this. The charging port in these units has been a bit "loose". By that I mean... there's a bit of a wiggle factor when he cable is connected. I recall thinking that that's not good for long term reliability. I believe when I pulled it out, it was not a completely straight-out pull (ie: a bit of one side first). Could this possibly have anything to do with it? Could there be some design flaw to allow a short in this instance? I've not heard of any similar stories though.
Seriously pissed.
EDIT: for clarity... had the 1st one for 21 days, and the second one for 17 days.
Don't suppose you remember the exact serial numbers of both units? There could be a fault in the production line.
It sounds suspiciously like a power spike issue from the electricity net. Even if you shorted out the adapter plug, it shouldn't kill the whole device. However a power surge could fry the entire unit.
Couple of years ago we had issues with the power company, they were sending unstable voltage through the net. Ever so often it would spike, frying anything connected that wasn't behind or included a power equalizer.
You can still send it back to Asus when it's unlocked, they'll just charge you for it. I don't know how it is in other parts of the world, but here in Europe the store has to offer you a mandatory 2 year warranty that means they have to take the device back when the hardware mysteriously dies. (with the exclusion of things such as water damage, drop damage and other user-induced damages.)
Yes, I would have the serial numbers... I believe they are noted on my receipts.
I don't think it's a power spike issue. The reason why is that the issue happened right after unplugging for some reason, and both times were protected by (two different) high quality surge protectors, and also I have a lot of other electronics in my place... Nothing else effected (not have it had any similar problems).
Well I guess it goes back to Asus. We don't have that mandated in store warranty here. To tell you the truth, now I'd rather just not have it now, as this has been frustrating.
ShadowLea said:
Don't suppose you remember the exact serial numbers of both units? There could be a fault in the production line.
It sounds suspiciously like a power spike issue from the electricity net. Even if you shorted out the adapter plug, it shouldn't kill the whole device. However a power surge could fry the entire unit.
Couple of years ago we had issues with the power company, they were sending unstable voltage through the net. Ever so often it would spike, frying anything connected that wasn't behind or included a power equalizer.
You can still send it back to Asus when it's unlocked, they'll just charge you for it. I don't know how it is in other parts of the world, but here in Europe the store has to offer you a mandatory 2 year warranty that means they have to take the device back when the hardware mysteriously dies. (with the exclusion of things such as water damage, drop damage and other user-induced damages.)
Click to expand...
Click to collapse
Sent from my SGH-I747M using Tapatalk 2
Does it make any noise if you plug in the power/usb cord back into the unit? Every once in a while, too often to my liking, my unit's display won't wake. Sometimes after hitting power button and touching the screen it does. Half the time, I have to just hold the power button till it reboots, which is something like sixty seconds.
nearlydigital said:
EDIT: for clarity... had the 1st one for 21 days, and the second one for 17 days.
Click to expand...
Click to collapse
I thought you passed the 30 day window on the second one? But if your unlocked and they know then your screwed. Knowing Asus quality control issue, I would not do anything to break warranty unless I had an aftermarket Accidental warranty such as squaretrade or something similar. But then again, you should have known all of these risks before unlocking and accepted all the consequences good or bad. Now your options are:
1. Play dumb and go back to the store and say that Im on day 17 and my tablet suddenly stopped working and pray they dont tell you to send it to asus for a warranty fix and just give you a new one or even better your money back
2. Send it to Asus, pray they forgive you and fix it for free and make your tablet unlockable or give you the estimate on the damage since they know your tablet is out of warranty.
I worked in electronics\electrical repair for around 34 years...
This sure sounds like an ESD spike problem.
Or ungrounded-improperly grounded house wiring.
lovekeiiy said:
Does it make any noise if you plug in the power/usb cord back into the unit? Every once in a while, too often to my liking, my unit's display won't wake. Sometimes after hitting power button and touching the screen it does. Half the time, I have to just hold the power button till it reboots, which is something like sixty seconds.
Click to expand...
Click to collapse
No, it is dead dead.
junrider said:
I thought you passed the 30 day window on the second one? But if your unlocked and they know then your screwed. Knowing Asus quality control issue, I would not do anything to break warranty unless I had an aftermarket Accidental warranty such as squaretrade or something similar. But then again, you should have known all of these risks before unlocking and accepted all the consequences good or bad. Now your options are:
1. Play dumb and go back to the store and say that Im on day 17 and my tablet suddenly stopped working and pray they dont tell you to send it to asus for a warranty fix and just give you a new one or even better your money back
2. Send it to Asus, pray they forgive you and fix it for free and make your tablet unlockable or give you the estimate on the damage since they know your tablet is out of warranty.
Click to expand...
Click to collapse
No, not past the 30 day window on the second one, but the vendor is not very forgiving on warranty related stuff like this. I think they will follow procedure to the letter. It will have to back to asus, or in the garbage. I have no idea how much it will cost to fix. PS - I definately did look at the squaretrade warranty before doing this but they would NOT offer me coverage (in Canada) on a unit I had already purchased (only from select vendors on their list that you purchase through with their warranty).
Thats OK said:
I worked in electronics\electrical repair for around 34 years...
This sure sounds like an ESD spike problem.
Or ungrounded-improperly grounded house wiring.
Click to expand...
Click to collapse
Well I'm in pretty modern loft and I think the electrical is probably fine (and I've had no other problems with my electronics, and was using surge protector -- not that that's a failsafe solution), but yeah, I'm very quite certain that it has to do with a shorting in the or ESD in the charge connector socket... and I specifically noticed the connector came out a bit sideways both times it happened (ie: not straight out - one side out a bit first). I'm pretty sure there's a design flaw here and that there's some way that he pins are shorting?? Interestingly, I found this guy's post here that has seemed to have experienced the same thing as me - TODAY, it seems:
http://forum.xda-developers.com/showpost.php?p=33857988&postcount=2071
Where did you buy it from?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
---------- Post added at 09:08 AM ---------- Previous post was at 09:03 AM ----------
mike216 said:
Where did you buy it from?
I like my tablet but have read to many of these post. This will be my last experience with Asus for a couple years until the put far more priority on stability respect.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Click to expand...
Click to collapse
Sent from my SCH-I535 using xda premium
nearlydigital said:
Alright, so this was my first post:
http://forum.xda-developers.com/showthread.php?t=1943667
...unplugged the charging cable (from the TF700 end) and it went black ...and that was IT.
Click to expand...
Click to collapse
I read your post two days ago and thought 'unlucky', and went about my life. Then it happened to me last night! Took it off the charger, boom, that was it. This my fourth tablet in 2012 (two Primes, two Infinities), and if I manage to get a refund on this (past my 30 days) then I'll never be going back to Asus. I've tried and tried, and gave them another chance after I got a refund for my always-half-broken Prime, but that's it. Experiment over. Either Nexus 10 or Chromebook for me next.
Yeah, I agree, unfortunately. Call it bad luck perhaps but with this round of failures and my Asus U36JC notebook that lasted 4-days (the replacement has lasted me a 1.5 yrs)... I just don't think I can do it again, as much as I like the brand. These have been my first and only two Asus purchases. Comparatively speaking, I've simply just not had this rate of failure with other [supposedly lesser quality] manufacturers...
Nothijngrad said:
I read your post two days ago and thought 'unlucky', and went about my life. Then it happened to me last night! Took it off the charger, boom, that was it. This my fourth tablet in 2012 (two Primes, two Infinities), and if I manage to get a refund on this (past my 30 days) then I'll never be going back to Asus. I've tried and tried, and gave them another chance after I got a refund for my always-half-broken Prime, but that's it. Experiment over. Either Nexus 10 or Chromebook for me next.
Click to expand...
Click to collapse
nearlydigital said:
Yeah, I agree, unfortunately. Call it bad luck perhaps but with this round of failures and my Asus U36JC notebook that lasted 4-days (the replacement has lasted me a 1.5 yrs)... I just don't think I can do it again, as much as I like the brand. These have been my first and only two Asus purchases. Comparatively speaking, I've simply just not had this rate of failure with other [supposedly lesser quality] manufacturers...
Click to expand...
Click to collapse
Ah - I've been told RMA is the only way. They must be cracking down on philanthropy after so many people got refunds on their Primes. As my Infinity is bricked AND the buttons barely work, there's a good chance I'll get a new device one hopes.
Sorry about your situation, but yeah, there are so many device manufacturers out there, would be silly not to 'punish' Asus by sticking with them. Mind you, when it comes to 10 inch Android tablets, there's no a lot to choose from.
I had the exact same thing, within 30 days and simply called my seller Amazon and they said and it back for a refund. I THINK I remember seeing the unlocking only voiding warranty fit software issues, not compete hardware failure... maybe with a check?
Sent from my Xperia S using XDA Premium HD app
ok so today a kid my mom babysits got ahold of my HOS and dunked it in the toilet... i caught him in the act and immediately grabbed it and dried it off best i could. it was in the water maybe for 1 second. when i pulled it out it was still on. lock button worked but screen was completely unresponsive. kept trying to unlock the screen but as i said it wasn't responding to me touching it. then it just turned off by itself and wouldn't turn back on at all. the notification light turned on (randomly, not from response to me trying to turn it off or on) and it was yellow and red. not completely one or the other. put it in a bowl of rice for a good 8 or 9 hours. pulled it out and now the notification light is off and still not responding to my attempts to turn it on. plugged it in to charger and no charging light. is there any hope for repairing it? or do i need to just buy a new phone...
not sure if it matters but details never hurt anyone.
s4
liquidsmooth jb rom
s-off
If you dont have any insurance or warranty that covers such damages, I would take it apart and clean/dry each part individually with some tissues and those things you use to clean your ears (no idea what theyre called in english lol).
The odds are the screen is busted though, and will need a replacement.
The first thing you should do is getting the battery unplugged, so the device is completely powerless and let it be powerless for a day or 2.
Obviously, unplugging the battery on the HOS means disassembling the whole device...
j tag is the solution for ur problem..
Sent from my GT-I8150 using XDA Premium HD app
Well, Listen to me, ive had experience.
If you have the know how to break everything apart and clean the corrosion, then you might be lucky. If not, repairmen could do it for you, but with each option you lose warranty. And it is not guaranteed it will work 100%. If it does, then you just have to live with no warranty, if not, the repair centre will change your motherboard, for me that cost 190€.
So you pick.
If i would have known better on my case, i would have let repairmen try and clean it all up for a mere 30€ (if they could have repaired it) and THEN sent the device to offical repair centre when their efforts would have been in vain, cause you know, nevertheless the repairs are not under warranty for water damage.
Goatshocker said:
clean/dry each part individually with some tissues and those things you use to clean your ears (no idea what theyre called in english lol).
Click to expand...
Click to collapse
This will never work since you probably already have corrosion on the motherboard.
hunabku said:
This will never work since you probably already have corrosion on the motherboard.
Click to expand...
Click to collapse
Ive saved 3 laptops by doing that, so it does work. Corrosion doesnt appear THAT fast.
Although reading OPs post again I see it was quite a while ago it happened, so there might be some minor corrosion.
Running a hairdryer across the board can save some bad connections in some cases as well- obviously not heating the board to sh*t, just a quicky.
Well, it's been fun. My Q was sitting on my lap instead of the seat next to me, and decided to go flying into a glass of water.
I was using it for navigation, and the damned thing worked - got me back to the hotel. I shut it off, threw it in a box of rice... But it seems like a lost cause.
The phone turns on, most of it even works - I can see the screen, it connects to data, accelerometer works, vibe works, alarms, notifications... all work. But the touchscreen critically does not.
I was thinking, just replace the touch screen... well the USB port doesn't seem to work anymore either. It charges, but only occasionally does the computer detect anything is plugged in... and it doesn't know what the heck to do with it.
So I'm going to try and find a Q for sale... although somehow I doubt I'll be able to. Swappa has 0 lol.
Not sure what I'll get, but I am going to miss this small but tight nit community. Cheers!
arrrghhh said:
Well, it's been fun. My Q was sitting on my lap instead of the seat next to me, and decided to go flying into a glass of water.
I was using it for navigation, and the damned thing worked - got me back to the hotel. I shut it off, threw it in a box of rice... But it seems like a lost cause.
The phone turns on, most of it even works - I can see the screen, it connects to data, accelerometer works, vibe works, alarms, notifications... all work. But the touchscreen critically does not.
I was thinking, just replace the touch screen... well the USB port doesn't seem to work anymore either. It charges, but only occasionally does the computer detect anything is plugged in... and it doesn't know what the heck to do with it.
So I'm going to try and find a Q for sale... although somehow I doubt I'll be able to. Swappa has 0 lol.
Not sure what I'll get, but I am going to miss this small but tight nit community. Cheers!
Click to expand...
Click to collapse
Oh no, not good! How long did u "dry" it before u turned it back on? Maybe u should've waited more??
Anyhow, there are lots on amazon and ebay if ur in the states, very cheap prices.
But of course, there are lots of other nice phones out there! Thanks for all you have done for the community!
Sent from my XT897 using xda app-developers app
arrrghhh said:
Well, it's been fun. My Q was sitting on my lap instead of the seat next to me, and decided to go flying into a glass of water.
I was using it for navigation, and the damned thing worked - got me back to the hotel. I shut it off, threw it in a box of rice... But it seems like a lost cause.
The phone turns on, most of it even works - I can see the screen, it connects to data, accelerometer works, vibe works, alarms, notifications... all work. But the touchscreen critically does not.
I was thinking, just replace the touch screen... well the USB port doesn't seem to work anymore either. It charges, but only occasionally does the computer detect anything is plugged in... and it doesn't know what the heck to do with it.
So I'm going to try and find a Q for sale... although somehow I doubt I'll be able to. Swappa has 0 lol.
Not sure what I'll get, but I am going to miss this small but tight nit community. Cheers!
Click to expand...
Click to collapse
Do you not have TEP? I actually just got a replacement due to my touchscreen crapping out (it would work sometimes after a reboot--or several reboots more accurately, but even then sliding the keyboard out always instantly made it stop working).
PythonFanTN said:
Do you not have TEP? I actually just got a replacement due to my touchscreen crapping out (it would work sometimes after a reboot--or several reboots more accurately, but even then sliding the keyboard out always instantly made it stop working).
Click to expand...
Click to collapse
No, I had TEP a while ago but let's just say they always managed to find a way to screw me. Got sick of it, and my last phone didn't even qualify for it...
That, and the whole voided warranty thing made me think it's really not worth it. Although in this case they would probably treat it as if the device was stolen, and make me pay the $100 deductible, or whatever it is now.
Looking at what it is going to cost to get another phone, I might just end up grabbing a Q on ebay. I really do like the physical kb, and there's really not a whole lot of choice out there (like I didn't know that already, lol).
We'll see. Since the thing still turns on and functions, I'm going to completely tear it apart when I get home and see if there's something obvious.
Wow it has been a long time XDA, how is everyone?!
Anyways...last night as I was reading a text message my screen suddenly turned off and won't turn back on. Before this the screen showed no signs of damage, no artifacts and no tinting issues. The phone has never been wet and never been dropped. It is an unlocked Snapdragon model purchased directly from Samsung the day it was released.
The screen seems to still respond to certain things:
-Battery charge sound plays when plugging the phone in
-Holding power down seems to lightly vibrate the phone
-Putting S pen back into place vibrates the phone
-Calling my phone works (ringtone plays) but nothing appears on the screen
-Randomly tapping the screen like a mad man will make the texting noise
I've tried every button combo (felt like I was playing a **** flute) and I have tried plugging it into my PC but it does not recognize it.
Anyone else hear of issues like this?
Any recommendations before it goes back to Samsung?
Thank you for your time
Try a hard reboot with the control keys.
blackhawk said:
Try a hard reboot with the control keys.
Click to expand...
Click to collapse
Unfortunately nothing seems to work
Sounds DOA, sorry to hear that
Try a full charge. Pull the SD and Sim cards too.
Don't think it will help but nothing to lose.
Probably a failed soldier joint, connector or a solid state component that wasn't that solid.
blackhawk said:
Sounds DOA, sorry to hear that
Try a full charge. Pull the SD and Sim cards too.
Don't think it will help but nothing to lose.
Probably a failed soldier joint, connector or a solid state component that wasn't that solid.
Click to expand...
Click to collapse
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
WangLung said:
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
Click to expand...
Click to collapse
Send it back to Samsung they'll either fully replace it or just replace the screen, one or the other but it won't make any difference the phone will still be fine after it's fixed. As long as you didn't do anything to cause it then it'll be taken care of free of charge.
MrMike2182 said:
Send it back to Samsung they'll either fully replace it or just replace the screen, one or the other but it won't make any difference the phone will still be fine after it's fixed. As long as you didn't do anything to cause it then it'll be taken care of free of charge.
Click to expand...
Click to collapse
Thank you, I'll be sending it out today.
WangLung said:
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
Click to expand...
Click to collapse
You're welcome, wish I could of helped. Sounds like you tried all that could be done.
If you're stateside see if you can get it done here.
Talk to Samsung US tech support. Philippines and SK tech support suck so keep trying until you get US if stateside.
No idea what they will do... lean on them if need be.
They'll first want to inspect it most likely.
Maybe they own up to it... that's the right thing to do.
If not, teach them some lessons. The screechy wheel gets the grease. Don't settle for anything less than that phone repaired or a new one.
Let us know what happens...
blackhawk said:
You're welcome, wish I could of helped. Sounds like you tried all that could be done.
If you're stateside see if you can get it done here.
Talk to Samsung US tech support. Philippines and SK tech support suck so keep trying until you get US if stateside.
No idea what they will do... lean on them if need be.
They'll first want to inspect it most likely.
Maybe they own up to it... that's the right thing to do.
If not, teach them some lessons. The screechy wheel gets the grease. Don't settle for anything less than that phone repaired or a new one.
Let us know what happens...
Click to expand...
Click to collapse
Quick update
Sending the phone in was not too bad, just log in to Samsung and go to your list of products and select warranty (My 2 factor authentication was enabled and it was texting the code to my broken phone, Luckily I had a backup phone)
It will give you the option of scheduling a timeslot with a Samsung Experience store if you have one near you or mailing it in (I'm in Hawaii and there are no Samsung Experience stores here so I had to mail it)
They pay for postage just make sure to follow the instructions (They ask you to disable some sort of Google security thing before sending it in and to include the power cable and charging brick)
Print out the label they provide to you then pack up your items nicely and drop it off to UPS
I'll continue to update for those who may have the same issue or for those who need to send their phone in.
WangLung said:
Quick update
Sending the phone in was not too bad, just log in to Samsung and go to your list of products and select warranty (My 2 factor authentication was enabled and it was texting the code to my broken phone, Luckily I had a backup phone)
It will give you the option of scheduling a timeslot with a Samsung Experience store if you have one near you or mailing it in (I'm in Hawaii and there are no Samsung Experience stores here so I had to mail it)
They pay for postage just make sure to follow the instructions (They ask you to disable some sort of Google security thing before sending it in and to include the power cable and charging brick)
Print out the label they provide to you then pack up your items nicely and drop it off to UPS
I'll continue to update for those who may have the same issue or for those who need to send their phone in.
Click to expand...
Click to collapse
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
TheMadScientist said:
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
Click to expand...
Click to collapse
I don't think that is helping the OP.
Let's wait and let him tell what happens...
blackhawk said:
I don't think that is helping the OP.
Let's wait and let him tell what happens...
Click to expand...
Click to collapse
Just my experience. But it happened. It sucks majorly.
Just a quick update.
I sent the phone out on the 16th, it took 3 days to get from Hawaii to Texas.
On the 20th it was inspected and repaired (LCD issue) I am expecting the phone to be back in my hands on Friday the 23rd.
Samsung didn't ask me anything nor did they give me any issues.
When the phone returns I will take a closer look and let you guys know.
TheMadScientist said:
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
Click to expand...
Click to collapse
I'm sorry that happened to you.
I just received my phone in the mail. Everything seems to be working fine.
Apparently they had to switch out the screen and the bottom firing speaker.
I'll post some pictures the next chance I get, now I just need to reapply a screen protector and I'll be good to go.
Yay
Awesome mate