I recently dropped my (2 day old) Z3, cracked the screen - Sent it off to an independent repair shop. They claim they use only OEM parts - However on return it looked 100% but when I powered it up I noticed the colours looked washed out and dull - A side by side comparison with my z3 tablet showed a huge difference.
Does this sound like they used a non genuine part? How else could i tell?
try to compare with another z3 and if the display still looks like a fake part go to the shop with both phones and tell them that you think that your display is broken.
ask them to replace it.
if the solution is still same ask for your money back and try another shop.
I've compared against a compact and a tablet and the colours don't look right. Any other way of proving the point? They have agreed to take it back blaming their supplier of course, but all their advertising claims they use nothing but genuine parts
philip5660 said:
I've compared against a compact and a tablet and the colours don't look right. Any other way of proving the point? They have agreed to take it back blaming their supplier of course, but all their advertising claims they use nothing but genuine parts
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Click to collapse
Not entirely, i guess just show them the tablet colours and your Z3 Colours, if they provided a statement and it was false you're obligated for a refund/replacement, let them take it back and repair it.
Related
i've recently changed my lcd screen of cruise. The new screen has more brightness than the old one but lesser contrast. Is really dissapointing when you look at it from a small angle. (too bright). I sent back the cruise at HTC representative in Cyprus but they said that these are the new screens they install and can't do anything else. Anyone experienced any similar problem?
Is there a hidden service menu you can adjust the brightness?
Besides the included HTC Brightness application that is by default part of your apps in HTC Home, you can change brightness in Settings>>System Tab>>Brightness
You mean th backlight? it's not a problem with the backlight. the lcd has too much brightness and little contrast.
i've uploaded 2 photos of the cruise to see the screen
It looks like a bad screen. I would try to get them to replace it again.
I have exacatly the same problem!
where did you get your screen from?
I ordered mine from a chinese company on Ebay (please see my TC dismantling instructions here for details) and got the same results:
the viewing angle and contrast is not as it was, and I compared it to a new TC. It's hard to see something from the side, botton-angle view is blanked.
One lab's technician told me the LCD's probably not original or dropout, as "it should cost 100$ and more"...
I ask the supplier about that and they insist they checked it before delivery and may be "I'd fitted it wrong" (?!)
There is no 'special' fitting there, and only one ribbon connection, so it's either working or not - nothing to do with viewing angle and contrast.
Any help on this TC issue is welcomed
It's like Orbit II screen.. Poor viewing angle..
Screen quality is mainly difference of touch cruise and orbit II.. But it's like replacement parts of TC same as orbit II unfortunately...
Sorry for my English...
LCD Replacement
Hi also.
This is clearly a miserable story. My screen broke and I also obtained a replacement screen through Hong Kong (via a UK reseller) which suffers exactly the snags you have (dodgy screen contrast and very poor viewing angle). I think it's rubbish but what's the alternative apart from an OEM high cost fix? For info I think the poor performance in these screens is a standard feature as the first screen replacement had slightly different fixing/alignment lugs and was replaced by a different unit with the correct lugs. Both units however had identical poor screen performance. Has anyone replaced a screen with performance identical to the original??
Many thanks and great forum/very helpful thread.....
I have mine replaced 3 weeks ago due to a small accident with my phone, fortunately I have a insurance on it and I let it repair by official HTC dealer.
I donot have the issues as described here... Maybe this can help you in contacting the suppliers you used..
I have owned a TC since Feb 08. Earlier this month the top half of screen would not display. Returned to HTC USA for repair. They claimed TC out of warranty for several reasons, including breaking security seal. None of reasons were accurate, but agreed to pay approx USD200 for repair as I need my phone. Unit returned with poor quality "washed out" screen described above. Sent phone back and was told they did not see any problems. I called and directed them to HTC website so they could see pictures of what the TC display should look like. It seems repair was made with the "available" replacement screens. Requested replacement phone if they cannot repair to original quality. Called my vendor, Mobile Planet for assistance but they could/would not help. After discussing with "management" a HTC cust svc rep emailed an offer late last week to replace with a generic english phone. Email stated replacement phone would be the same model, but with different part number? HTC rep out of office to answer questions/resolve until next week. Will update post with outcome.
I had to replace my screen aswell.
I ordered the part trough an ebay seller. It cost me around 45 euro's incl. s&h.
The screen works but starts up in what's best described as "save mode" = 4 color low res.
But when the device turns into standby mode and awakes again the screen shows normal res and colors and is very much the same Q as the one that was replaced.
No contrast or view issues though....
im happy to see im not the only one with this problem.
I gave back my touch cruise to HTC because i broke my LCD.
same problem, the display has a lot of brightness but not a lot of contrast, and the view angle is poor!
i called my htc vendor and he tolds me that's the new LCD from htc.
PLUS:
My htc came back with a hole, like if he fall.... im very angry.
Wow, I am totally freaked now...
I just droopeed, ehm ok I confess, I did a Hulk slam with my HTC cruise just yesterday (personal issue...love sucks) anyways, I am about to get my lcd replaced for $130 I hope I dont suffer.
I do however need one help, it seems that my HTC is still functional, I could recieve calls, although I cant be sure of anything else since my screen doesnt display anything. The casing is all cracked and partially open .
But Windows Sync still works perfectly, my only question is: Is there any way I can save my smses? Perhaps it is filed under a certain folder?
I really need my sms it contains some data that I have not saved into notes, unfortunately I have not installed anyback up programs. I have looked around the folders on the internal memory but cant find it, Is there hope for me still?
My Mobiler
Well, here is a really nice helper to LCD-less units:
Download the free My Mobiler and use it's on-desktop-screen simulator to manage your phone.
Otherwise you can go Explore the unit with ActiveSync for any data you may need.
Just to report. I got my LCD screen replaced by Pocketpctechs.com, has the wash out screen problem.
HTC LCD Repair follow up
epxguy said:
I have owned a TC since Feb 08. Earlier this month the top half of screen would not display. Returned to HTC USA for repair. They claimed TC out of warranty for several reasons, including breaking security seal. None of reasons were accurate, but agreed to pay approx USD200 for repair as I need my phone. Unit returned with poor quality "washed out" screen described above. Sent phone back and was told they did not see any problems. I called and directed them to HTC website so they could see pictures of what the TC display should look like. It seems repair was made with the "available" replacement screens. Requested replacement phone if they cannot repair to original quality. Called my vendor, Mobile Planet for assistance but they could/would not help. After discussing with "management" a HTC cust svc rep emailed an offer late last week to replace with a generic english phone. Email stated replacement phone would be the same model, but with different part number? HTC rep out of office to answer questions/resolve until next week. Will update post with outcome.
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Click to collapse
HTC screen repair issue may be a big problem since they could not replace with screen of original quality. To solve my complaint, HTC provided a replacement phone. HTC stated it was a refurbished unit, but I think it was a brand new phone. It is my guess that for some odd reason, HTC is not able to provide OEM screens.
I do appreciate that despite all the costs and time I spent to get a solution, in the end, they did solve my problem.
Hello all,
So my first Z3 broke the day I got it after getting wet. Was slightly annoyed. Spent two days finding an EE store that had one in stock to replace it. Finally, today I got my replacement Z3.
However, my joy was quickly shadowed by what appears to be faulty graphics, though hopefully one of you folks can shine some light on this issue.
Image: http://imgur.com/XmTsNNy
Video: https://www.youtube.com/watch?v=PuMhRA5dmtk
I'm getting black lines and glitches while scrolling in any app like Facebook, Reddit or even the phone's settings menu. The lines seem to actually replace entire letters, as you can see in the image above. I'm also getting some odd behaviour with live wallpapers, though games and benchmarks seem to run fine.
Anyone have any ideas? I've tried resetting it. I really don't want to have to go through the pain of finding a third replacement...
Edit: The actual problem seems constrained to one line of pixels, and flickers as text scrolls through that line.
kaineshutler said:
Hello all,
So my first Z3 broke the day I got it after getting wet. Was slightly annoyed. Spent two days finding an EE store that had one in stock to replace it. Finally, today I got my replacement Z3.
However, my joy was quickly shadowed by what appears to be faulty graphics, though hopefully one of you folks can shine some light on this issue.
Image: http://imgur.com/XmTsNNy
Video: https://www.youtube.com/watch?v=PuMhRA5dmtk
I'm getting black lines and glitches while scrolling in any app like Facebook, Reddit or even the phone's settings menu. The lines seem to actually replace entire letters, as you can see in the image above. I'm also getting some odd behaviour with live wallpapers, though games and benchmarks seem to run fine.
Anyone have any ideas? I've tried resetting it. I really don't want to have to go through the pain of finding a third replacement...
Edit: The actual problem seems constrained to one line of pixels, and flickers as text scrolls through that line.
Click to expand...
Click to collapse
you should've taken it to sony repair center earlier maybe it's because of that replacement you did? why not try taking it to repair center now?
I'd take it back again. They should give you a brand new one if its within 28 days.
Sony repair centres I believe are hard to find in England, at least i've never seen one.
Your gpu or software relating to gpu is nackered. Take it back to EE, there are no sony centres in most UK now and they will repair not replace. Be reasonable with EE and they'll swap it out again but when they do, you sit in store and check everything, I did in o2 and found a fault but because I was in store they just immediately swapped. Better than any more trips and you know you've got a solid phone.
Sent from my D6603 using Tapatalk
corallus said:
Your gpu or software relating to gpu is nackered. Take it back to EE, there are no sony centres in most UK now and they will repair not replace. Be reasonable with EE and they'll swap it out again but when they do, you sit in store and check everything, I did in o2 and found a fault but because I was in store they just immediately swapped. Better than any more trips and you know you've got a solid phone.
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
Completely agree with tihs. always open it in front of them and the fact you got a picture/ video as evidence will help your case.
corallus said:
Your gpu or software relating to gpu is nackered. Take it back to EE, there are no sony centres in most UK now and they will repair not replace. Be reasonable with EE and they'll swap it out again but when they do, you sit in store and check everything, I did in o2 and found a fault but because I was in store they just immediately swapped. Better than any more trips and you know you've got a solid phone.
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
Thanks! I took it back and they tried telling me it was just because of a faulty sim card... -_- The same EE advisor also told me that the processor and RAM is inside the sim card, so I just needed to get a new sim and the issue would be fixed.
I'm not even joking.
Anyway, I was adamant that he replaced the phone and he did. The new unit is a beaut.
Thanks guys!
My beloved z3 cracked itself, let in water and died at 8 months old. I decided to claim on my insurance as I couldn't face the ordeal of trying to convince Sony that i hadn't damaged (or dropped/twisted/ hit/taken to below 1.5m of water etc) my phone and being told that I had damaged it myself and am either a liar or an idiot. My insurance company took nearly 3 weeks to return the repaired phone which was still very faulty, no Bluetooth, no wifi, no calls and no MAC address. I re-returned it, got it back again with the same faults and eventually got a new Z3 only to find screen faults of overall flickering and intermittent screen blurring like an old tv set.
I'll have to send this one back too, another week without a phone and another installation.
It is so sad that the Z3 which was by far my favourite phone so far and was hailed by Sony as robust and waterproof is so disappointing and fragile in real life. BTW my phone had always been in a case with screen protectors.
Bought a sony xperia z3 but after 16 days i looked in the back and the inside of the lens was all covered in dust.
It seems my unit had the back case a little loose, can't imagine what would happen if i had put the phone in the water. The phone is in Sony repair service and i and waiting for news.
Anyone else had this kind of problems?
Sounds like you got a manufacturer defect due to bad quality assurance on the phone. It happens with these phones (any phone really). From reading the forums, there are lots of bad quality assurance with this phone, including but not limited to gap issues, camera defect, corner pieces bulging out, light leak, etc. Good thing we have the warranty--hope either Sony fixes it, or give you a new one.
hanime said:
Sounds like you got a manufacturer defect due to bad quality assurance on the phone. It happens with these phones (any phone really). From reading the forums, there are lots of bad quality assurance with this phone, including but not limited to gap issues, camera defect, corner pieces bulging out, light leak, etc. Good thing we have the warranty--hope either Sony fixes it, or give you a new one.
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Click to collapse
Called the repair service and they said they were waiting for a new part, i suppose they are going to Exchange the back cover... still sucks i have this phone for about 16 days and this happens... oh well like you sair the warranty is more than valid.
quick question, does sony cover cracked screens? because i dropped my phone and the screen has a small crack but the touchscreen is completely not working now, its still under warranty so will they cover this normally? also, if not , how much does it cost to fix and will it lose its waterproofing if i replace it myself?? been looking on their site but they make it so awkward to find any useful info
kellykozakoza said:
quick question, does sony cover cracked screens? because i dropped my phone and the screen has a small crack but the touchscreen is completely not working now, its still under warranty so will they cover this normally? also, if not , how much does it cost to fix and will it lose its waterproofing if i replace it myself?? been looking on their site but they make it so awkward to find any useful info
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Click to collapse
Take it to a Sony store /centre if there's one you can get to and see what they say. It can totally depend on the person you see and the individual centre. If they feel bad for you they might do it, plus Z3 is "old" now so they will be looking (I expect) to get rid of the parts if they have a surplus so it's down to luck.
Don't act like you're willing to pay for it yourself as they get to bill Sony Warranty if it's covered anyway. Sony's market share is meh, so the last thing they need is more unhappy customers and losing repeat sales.
Then if its a serious no, and that's after a lot of fighting (if you're brave making a big fuss can break them ;p) then ask how much. Probably will be extortionate so if you can follow a guide to replace it yourself this will be better.
Water resistance is temperamental at best on these phones so you will likely lose it by replacing yourself, but how often do you really need it? Phones were fine before water proofing so it's just a niche feature not a necessity. Plus there are loads of people saying they lost their's after using warranty anyway.
Mine had the screen replaced for dead pixels (and they actually did a full refurbishment ports and all) in Russia (bought phone there as was cheap) and the pressure test for water proofing still works, but I haven't tested it since and don't really want to get it wet on purpose. So again depends on the service centre.
Hope my essay helps. Could all be useless. Just my experience with Sony
Hey everyone,
It's been a while since I last posted on here, and in attempting to avoid a pessimistic undertone, the G7 Power is actually a really good phone: the battery really does last for ages (I charge it once every two days, and it has never been below 40%), and it is surprisingly loud (everywhere). I am a pretty casual user now, rarely playing games or other media, but I am impressed with the difference compared to upgrading from a Moto G4. Some apps which appear as though they were designed for more premium screens - logos, icons, widgets - definitely lose some fidelity around the edges and these can look a bit poor on the 720p screen, but I have become oblivious (or distracted from) a lot of the finer details already.
And now the question: where, and how, would I be able to repair a cracked screen?
It feels like a pretty silly question; but the screen has 'developed' a crack from the bottom-right corner of the new notch, to about 2cm underneath the power button.
I say develop, as the phone is always within eyesight or kept in a pocket. It has never been dropped onto a surface harder than a pillow, and the case/screen protectors are still yet to arrive. It has been in my possession for about 12 days, and it lasted for 6/7 of those. I still have no clue when or why the crack appeared.
The question is a combination of where/when/how, I have contacted Motorola Technical Support, and explained the situation leading up to the cracked screen. The response was (exactly): "we do not process repair of the screen, what we offer is replacement of the whole device", they also said that this service will cost a fee (shipping + device) depending on the IMEI information. A single crack on the screen resulting in the replacement of a whole device seems pretty excessive, and the support member did not acknowledge that it is a brand new phone, or that it is* under warranty.
This is the first cracked screen from all previous handsets, so I am not sure what to do: is there any way to avoid replacing the whole device? How does this effect any warranty? What if I/whomever repairs the device creates other issues? When would services and replacement parts become available? XDA always has a someone whom is knowledgeable in these areas, and it would be great to hear some helpful advice from the community on how to proceed,
Thanks all,
MrSpuddy
(Also - the phone was bought directly from the Lenovo website - and I was hopeful that the "one free screen replacement" still worked)
mrSpuddy said:
Hey everyone,
[ quote edited to save space]
And now the question: where, and how, would I be able to repair a cracked screen?
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Click to collapse
Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...
zerogun said:
Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...
Click to expand...
Click to collapse
The solution provided by the company was just to buy a new phone; which was not very helpful at all. My collection of screen protectors arrived, and the one on the phone is a lot more robust than the original screen.
Thank you for providing the video.
These screens are very easy to replace... Multiple times...
I have the moto g7 and I have replaced the screen four times, and I'm getting another screen in the mail this weekend, because this *[email protected]_-HJN' SUCKS DONKEY WHATEVER. I like the phone, but for some reason, the screen doesn't like to stay in one piece. All you need is a hair dryer and a new screen. Amazon has them. But you have to watch out; there are counterfeits out there. Buy from two different vendors, and return the counterfeit. Here's how to tell: make sure the printing on the ribbon cable is the same as the one you're replacing. Make sure that the printing on the back plate is the same as the original. You won't know until you take the screen off, which replacement is legit. But it's just one connector and some glue. Way easy, or mail it to me and I'll fix it.