[Z5] Back Panel Bad Fit - Xperia Z5 Q&A, Help & Troubleshooting

Hello. My new Xperia Z5 seems to be working great so far.
I noticed that the back panel is slightly lifted on the top right corner to the point where you cannot feel where it meets the plastic side. If you push it down, you can feel where it meets the rim but after a while it returns to its normal position.
There also a noticeable gap on the left side and top left where dust seems to get in. The rest of the panel seems to fit fine.
Is anyone else having these problems? I'm mainly worried about it affecting the waterproofing.
Thanks.

i had that issue with my xperia Z2 but not with the Z5 that i own now...but i have a bright white spot on my screen and it appeared few days ago LOL going to sony service ASAP

cocagenda2 said:
i had that issue with my xperia Z2 but not with the Z5 that i own now...but i have a bright white spot on my screen and it appeared few days ago LOL going to sony service ASAP
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Did it cause any problems? Waterproofing etc.

well i went in the water for about 30 min and i can tell u it worked till 30 mins and then the screen started to flicker and went emediatly out of water cuz it would break of course. i had water inside the phone so i had to dry it on the sun... so i think it can cause problems if u ask me...but at the end i wouldnt recomend u submerging the phone or geting it wet cuz its not made for that...its made for sudden drops in the water and thats mostly it!!hope i cleared ur mind

Related

Can nylon corners be replaced?

Hi all,
Do you know if you can replace the nylon corners on the Z3? Dropped it on the corner and got a nasty ding, but rest of phone is perfect, just the corner is damaged. Don't mind paying Sony to do it, as long as it's not so expensive. Just not sure if it's possible.
Thanks!
cwk204 said:
Hi all,
Do you know if you can replace the nylon corners on the Z3? Dropped it on the corner and got a nasty ding, but rest of phone is perfect, just the corner is damaged. Don't mind paying Sony to do it, as long as it's not so expensive. Just not sure if it's possible.
Thanks!
Click to expand...
Click to collapse
I am imterested in this as well. If anyone has any info
Up
I dropped my phone and also would want to know where to have these replaced.
They can be replaced.
So... Is it Sony that can replace them? I have a small dent in one corner. Anyone know where the phone is sealed? I would guess it is behind the nyloncorner as it is ment to take off for the fall?
Also curious. I dropped my phone onto a hardwood floor from 3,5 meters. Phone is fine but one corner has a crack on it. It´s barely visible but dont think it will take many more drops so this subject might come important for me.
What are you guys doing to drop your phones?
stifferthanyou said:
Also curious. I dropped my phone onto a hardwood floor from 3,5 meters. Phone is fine but one corner has a crack on it. It´s barely visible but dont think it will take many more drops so this subject might come important for me.
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Other people write about droping the phone from 20cm and the screen cracked.
How in the world did your phone survive this?!?!?!
I guess the wooden floor was soft enough and rest was pure luck. Only the flaps opened and phone rebooted itself. I left the phone on a flat balcony railing and a minute later it dropped on its own because it is so slippery.
Btw it´s not the only time i dropped this phone on a wooden floor from hights more than 1 meter without any cases or covers. Durable phone.
Mine slid off a soft surface onto a tile counter top no more than 5cm, and the screen shattered. I can't say I agree that the phone is durable.
Id love to see some photos of drop damage. Do the nylon corners work as intended?
It is becoming clear that the Z3 is a phone you do not want to drop without a case on.
sunoryjim said:
It is becoming clear that the Z3 is a phone you do not want to drop without a case on.
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Isn't that true for all phones right now ?
Anyway, @op, could you provide pics of the affected area ? I'm curious to see how the nylon corners dealt with the damage, as Sony is advertising them as the saviour of Z3 in case you drop it.
Akiainavas said:
Isn't that true for all phones right now ?
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Basically.. Although the Z3 has two pieces of glass, so the chances of one of them shattering is higher.
It's all about how lucky, or un-lucky you are on how it lands.
The days of Nokia 3310 are gone, only flagship phone that can really take a beating is the HTC One because of the speaker frames buffering the glass, so even corner impacts don't damage the screen.
So, anyone who actually had the corners on the phone replaced? Roughly how much did you pay?
One of my corners cracked after a drop yesterday, and the phone looks hideous now...
I must say that unlike what seems like most people experienced, I find the phone to be very durable.
I've dropped it several times from roughly 1-1,5 meters height, and only this one time any damage appeared - and it did not spread anywhere else than the corner.
I've attached pictures of the damage if anyone is interested. (Sorry for the extremely poor quality, apart from my phone I only have a ****ty webcam as camera...)
Akiainavas said:
Isn't that true for all phones right now ?
Anyway, @op, could you provide pics of the affected area ? I'm curious to see how the nylon corners dealt with the damage, as Sony is advertising them as the saviour of Z3 in case you drop it.
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Where do you see Sony advertising the nylon corners for stopping damages? I would imagine rubber would help more than these hard nylon corners.
Did 1 of u manage to repair ? dent mine the same
Hello. Anyone has experience on the fix? A Taiwanese forum mentioned Sony replacement for NTD 5150 (about USD 165) as Sony representative said "the nylon caps are together with the screen/frame so everything has to be replaced". Ridiculous I would say.
Mine was more abrupt because it just slipped off the phone when I picked my phone up from sofa. Don't know if previous damage would have loosen it.
Does that affect waterproofing as well? My pressure test still positive though. Maybe I can just use super glue. Hmm. Update me please!
cheeyeen said:
Hello. Anyone has experience on the fix? A Taiwanese forum mentioned Sony replacement for NTD 5150 (about USD 165) as Sony representative said "the nylon caps are together with the screen/frame so everything has to be replaced". Ridiculous I would say.
Mine was more abrupt because it just slipped off the phone when I picked my phone up from sofa. Don't know if previous damage would have loosen it.
Does that affect waterproofing as well? My pressure test still positive though. Maybe I can just use super glue. Hmm. Update me please!
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Click to collapse
What previous damage?

What, if any, issues/manufacturing faults did you experience with your Z3?

I wanted to create this topic because I am curious and because I see many people asking if this phone isn't too fragile or has QC issues. I believe that the people with problems are the vocal minority but the best way to find out is to have a poll.
So, have you found any faults or is your device right as a little (Xperia) ray of sunshine?
You can select more than one option.
1st phone: defective camera (purple noise)
2nd phone: USB flap misalign when closed
3rd and current phone: so far so good
My first phone's screen had an area in a line from top to bottom, right of centre that had no touch sensitivity. The area was about .5 cm wide.
I couldn't touch anything on the line or drag anything across it.
I contacted Amazon.co.uk and they sent me a new one right away. They also let me hang onto the defective one until the replacement arrived without charging me.
Awesome! thanks for the replies so far! Please keep them coming!
My phone is perfect. The USB flap is a teeny tiny bit, like a fraction of a milimeter, misaligned but the seal is intact, I do not intent to take my phone into the pool anyway and thought it was pointless to go through the hassle of returning an otherwise flawless phone for something half of my friends can't see when I point it out. My carpenters eye is ridiculously accurate so meh.
The back glass scratched a few hours after removing cover. Ive only has the phone for 2 days and Bell wont take it back with damages. The phone has only ever been in my otherwise empty pocket...
Anyone else experiencef this? I thought both were gorilla glass.
I don't think the back is as scratch resistant as the front, as I too have very minor scratches on the back, using front and back tempered glass protects now.
My unit only has a slight annoyance which is the headphone jack is wobbly. It has about less than 1mm of wiggle room. I can see a gap between the metal body and the Jack. The Jack works perfectly currently.
Don't know if it's worth bringing to the Sony store, or to just seal it with some super glue or something. :/
Took some underwater pictures at the aquarium, thought it'd be cool.
Sending my phone into Sony to get a warranty replacement today.
xxquicksh0txx said:
Took some underwater pictures at the aquarium, thought it'd be cool.
Sending my phone into Sony to get a warranty replacement today.
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I assume water got in?
hanime said:
I assume water got in?
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That's what I'm assuming. I could also hear air bubbles when squeezing my device... :/
It worked fine for a while, I even rinsed it off in the sink after exposing it to the water. (It was fresh water, but there were fish in it) No more than 6 inches submerged for like 30 seconds. Was going through the pictures and the touchscreen just stopped working.
xxquicksh0txx said:
That's what I'm assuming. I could also hear air bubbles when squeezing my device... :/
It worked fine for a while, I even rinsed it off in the sink after exposing it to the water. (It was fresh water, but there were fish in it) No more than 6 inches submerged for like 30 seconds. Was going through the pictures and the touchscreen just stopped working.
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In reality, from what I have read, some are not waterproof out of the box. So sad to hear this when Sony advertised this phone as waterproof. Before submerging, did you try the water test via software (pressure sensor)?
hanime said:
In reality, from what I have read, some are not waterproof out of the box. So sad to hear this when Sony advertised this phone as waterproof. Before submerging, did you try the water test via software (pressure sensor)?
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Yes(Although I don't really think the test proves the waterproofness), I had also had it completely submerged for 10 minutes when I bought the device.
xxquicksh0txx said:
Yes(Although I don't really think the test proves the waterproofness), I had also had it completely submerged for 10 minutes when I bought the device.
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This really sucks because there is no way we can tell if it is waterproof until we really submerge it. I am going to avoid submerging mine at all cost.
Hi
I had some problems with this new phone.
1: no nfc working
2: horizontal section from 9 to 177 of the touchscreen doesnt work properly
So i get a third replacement by SFR (in France) and I think I get a fully working Z3.
I love the advertisement of Sony for ils Z3 in France : demand perfection (exigez la perfection)!
I've had 2 copper Z3's. First one, front glass shattered whilst in my front left pocket, nothing else in the same pocket. I've carried all my phones in the same manner and never had an issue. Also had the pink spot issue.
Second phone has 2 stuck pixels.
I really like the phone. They just don't like me
Got a replacement from T-Mobile, the camera button seems to be stuck.. Only works like 20% of the time. Instead of feeling like a dual stage button, it's just a single press with no tactile feel.
When in the camera app it either does nothing, or is stuck trying to focus repeatedly.
Has the same issue with the glass coming up on the back as well. Definitely feels and sounds as if adhesive it being "pulled apart" per se.
Also, the flaps seem to be a little mis-aligned.
My T-Mobile must have gotten a bad batch...
If you have a misaligned usb flap, will replacing the flap with a spare one fix it or is it an issue with the frame?
First one I got in store, noticed the power and volume up buttons were stuck and wouldn't click, the next one's speakerphone didn't work, now this one's camera button is stuck and doesn't have the two stage shutter and can't take photos in the stock app. I still prefer the phone over any other currently out.
Edit: I got mine through t-mobile.
UPDATE: The camera button has come unstuck and works fine now, though it does get a little stuck still.
Two display/screen issues :
- Screen burn-in all the time : status bar and home button more particularly. I strongly suspect a defective screen : I send my Z3 back to Sony, and they did... a software update ! I'm kind of curious about what they did exactly because my phone was completely updated. Of course, it didn't solve anything...
- Strange parasite lines surrounding text lines. Probably a software issue. I'm waiting Lollipop to see what it gonna do on my phone.
Sent mine in for a screen repair in the USA. Its a d6603 international version that is rooted and an unlocked boot loader stock. They just informed me that they cannot fix due to it not having the correct software and it not being a US phone.

[Q] xperia z3 yellow tint at the bottom screen

Hi...i was wondering what happened to my xperia z3...after 2 weeks of using my device fixed by sony service center due to broken screen which i paid for almost half of the price...i thought i was stress free because it was already fixed...but i was so dissapointed when i found out there are yellow tint color at the bottom of my screen especially when viewing white and gray color...this is so unreasonable...does anyone happened to experience this...?
I do, don't know when it happened but I just realized the yellow tint at the bottom of my screen.
Just a thought. Don't let this phone stand too much in the sun and over heat him. Glass becomes quickly hot.
Now, in the case of a repaired phone, it is understandable, maybe they could have done a better job since you paid for the repair.
And another thing, keep the screen away from magnetic fields.
Its a yellow glue, they should replace your screen for free of charge. Xperia S had this problem very common.

Let's talk about Xperia Drop Resistance / Waterproof

Hi everyone,
Today I'm back with a question without answer (to me)
Let's talk about the drop resistance!
Since I have my z5 it didn't fall "yet", but I'm asking myself, what if the z5 fall off my hand, if the back panel or the display are broken, is my z5 still waterproof?
If it fall, nothing is broke but there are some scratches on some corner/side ect.. Is it still waterproof?
Does the z5 was studied to resist in those cases?
Ect...
So let's talk about this, because I want to protect mine to maximum (given the price of the phone) and i want to order a case. BTW if you have some good case and you want to share your experience, feel or feedback, go ahead, the more we are the better it will be
OMG this thread was posted at the same hour i broke my xperia's back anyway when i tested the preasure test, my phobe passed it altought it is heavly damaged at the back and at the corner, it was dropped in a close distance 0_o i am disappointed with sony that the back crack so easly at the same time i am amased that my phone still waterproof)( altought i used a back screen protector, the back did cracked but the screenprotector is undamaged lol)
If you brake your front glass, the screen won't detect your touches. So it doesn't matter if it is waterproof or not after that
Well I guess this thread bring bad luck, because mine fell too . I dropped it up my hand, he is baptized now :laugh:!
Fortunately it has only a scratch at the upper left corner, for my peace of mind I tried to put it on water, this is how i've proceed:
I have submerged the first half of the z5, dry it, and tried to use it, it works pretty fine!
Now the second half same method and still works great!
I'm pretty impressed by Sony here, I didn't tried to submerge it completely but still, it's good for the time being :good:
Guess it's time to buy a case
Baradoura said:
Well I guess this thread bring bad luck, because mine fell too . I dropped it up my hand, he is baptized now :laugh:!
Fortunately it has only a scratch at the upper left corner, for my peace of mind I tried to put it on water, this is how i've proceed:
I have submerged the first half of the z5, dry it, and tried to use it, it works pretty fine!
Now the second half same method and still works great!
I'm pretty impressed by Sony here, I didn't tried to submerge it completely but still, it's good for the time being :good:
Guess it's time to buy a case
Click to expand...
Click to collapse
You can try the preasure test instead or download from the playstore waterproof test app
How does the pressure test works?
I've tried 2 waterproof apps and it's fully Watertight one again good news! But can someone tells me how to test using the pressure test menu and how the app abd the sensors works? Is it sure and safe? Thank again
Baradoura said:
I've tried 2 waterproof apps and it's fully Watertight one again good news! But can someone tells me how to test using the pressure test menu and how the app abd the sensors works? Is it sure and safe? Thank again
Click to expand...
Click to collapse
If the preasure rise when you put force on your phone then your device is good to go underwater of it is stable then no
Anyway it isnt recommande to trust apps but just for making sure
Yeah thank you
Actually it's, like I've said before, just for my peace of mind, anyways I'm reassured

Is the phone completely flat?

My father and I both have the XZ dual, and i noticed when placing it on a flat surface it does not lie completely flat. The top left corner near the led notification light moves a bit and isn't flat on the surface.
It's worse on my phone than my dads, but i do notice that it got worse with time. I also bend it to the other side every once in a while and it becomes flat again only to bend the other way again in a few days.
I do not usually put it in tight places other than my front pocket, and I'm a thin guy so don't have much force on the phone.
Well, that's a relief. I thought I was only me. Same here. Tried some times to bend it to be flat, was ok for a couple of days, then the same thing, top left corner, no flat.
We 're talking like 0,1 mm so not really a problem, does not bother me, it's an amazing phone, can't wait for XZ Premium though.
Papanik said:
Well, that's a relief. I thought I was only me. Same here. Tried some times to bend it to be flat, was ok for a couple of days, then the same thing, top left corner, no flat.
We 're talking like 0,1 mm so not really a problem, does not bother me, it's an amazing phone, can't wait for XZ Premium though.
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Click to collapse
So its not just me! It's driving me crazy, when i type with the phone on a flat surface it makes some sounds and is really annoying!
I thought it was supposed to be a flat phone ?
Got mine a month ago. It is completely flat.
Bad side - camera lens are also flat and prone to scratches...
Wysłane z mojego F8331 przy użyciu Tapatalka
this phone is totaly twistable and i noticed that after 10 days from when i bought it .i have put the phone on flat table and emediatly noticed its like a banana LMAO... it bends like no other phone for sure but the good side is it can go back to flat aswell ..phone is made mostly from plastic so we should expect that. i would recommend not carrying it in tight pockets it bends quickly... for a flagship device this should not happen but anyway if they continue this way i wont be buying Sony phones for sure.
cocagenda2 said:
this phone is totaly twistable and i noticed that after 10 days from when i bought it .i have put the phone on flat table and emediatly noticed its like a banana LMAO... it bends like no other phone for sure but the good side is it can go back to flat aswell ..phone is made mostly from plastic so we should expect that. i would recommend not carrying it in tight pockets it bends quickly... for a flagship device this should not happen but anyway if they continue this way i wont be buying Sony phones for sure.
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Click to collapse
I've had a lot of plastic phones, non bent this way and stayed bent!
The XZ premium is made of glass and metal, which is better in my opinion, even for heat issues. This phone heats up in my pocket while im carrying it, reaching body temperature 37c, after that it doesnt take much to heat it up to around 40 in which case it starts to throttle and stutter. The metal on the back looks reaaaalllyy thin, you can hear it when you tap the phone on the back.
I think my phone is also diagonally bent. Damn. This make me sad.
could u please take pic and send it here
thanks
Geeks Empire said:
could u please take pic and send it here
thanks
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even if we put some pictures to prove it u wont be able to notice cuz it cant be seen by an eye u must put on the flat table and then ull notice.
Papanik said:
Well, that's a relief. I thought I was only me. Same here. Tried some times to bend it to be flat, was ok for a couple of days, then the same thing, top left corner, no flat.
We 're talking like 0,1 mm so not really a problem, does not bother me, it's an amazing phone, can't wait for XZ Premium though.
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Click to collapse
A 10th of a mm is well within the manufacturing tolerances, it is quite hard to produce 100% flat surfaces unless you go full metal and even then it is not guaranteed. Try checking the flatness against a glass surface though. No issues here.
Aaromtaar said:
A 10th of a mm is well within the manufacturing tolerances, it is quite hard to produce 100% flat surfaces unless you go full metal and even then it is not guaranteed. Try checking the flatness against a glass surface though. No issues here.
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On my phone it's way more than 1 mm, the phone moves while on a flat surface like glass.
This is my phone bent/twisted
https://www.youtube.com/watch?v=2TWqkMP7yZc
MrRojano97 said:
This is my phone bent/twisted
https://www.youtube.com/watch?v=2TWqkMP7yZc
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That's indeed quite severe, definitely out of spec. Was it like this since you bought it or just a recent discovery ?
---------- Post added at 07:31 AM ---------- Previous post was at 07:24 AM ----------
omarfarrah said:
I've had a lot of plastic phones, non bent this way and stayed bent!
The XZ premium is made of glass and metal, which is better in my opinion, even for heat issues. This phone heats up in my pocket while im carrying it, reaching body temperature 37c, after that it doesnt take much to heat it up to around 40 in which case it starts to throttle and stutter. The metal on the back looks reaaaalllyy thin, you can hear it when you tap the phone on the back.
Click to expand...
Click to collapse
Weird... Probably that's why yours got bent, overheating. Have you determined the cause ?
Bought on launch day in September, still perfectly flat.
Aaromtaar said:
That's indeed quite severe, definitely out of spec. Was it like this since you bought it or just a recent discovery ?
---------- Post added at 07:31 AM ---------- Previous post was at 07:24 AM ----------
Weird... Probably that's why yours got bent, overheating. Have you determined the cause ?
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I actually haven't. Have no idea why it happened but it does seem to go back into bent position after adjusting, seems to me as a manufacturing fault or maybe I permanently bent it before without noticing (i dont think its that easy though). I don't remember how it was when I first bought it, but I started noticing it in January and my phone is about 7 months old right now.
I meant the overheating issue ( you mentioned in a previous post that it reaches 40 centigrades ), usually polymers are susceptible to dimensional changes as they are exposed to constant heat, hence the frame warping. Mine is as flat as it was the day I bought it (early Oct. 2016)
Aaromtaar said:
I meant the overheating issue ( you mentioned in a previous post that it reaches 40 centigrades ), usually polymers are susceptible to dimensional changes as they are exposed to constant heat, hence the frame warping. Mine is as flat as it was the day I bought it (early Oct. 2016)
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Click to collapse
I thought 40 c was normal, it always reaches that especially when doing some heavy tasks or when the weather is hot (I travel in the Middle East where its usually hot). But as from the video posted in an above reply, i think there's a weakness in the phone structure since mine is bent in exactly the same way, and other users also reported the same area.

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