What, if any, issues/manufacturing faults did you experience with your Z3? - Xperia Z3 Q&A, Help & Troubleshooting

I wanted to create this topic because I am curious and because I see many people asking if this phone isn't too fragile or has QC issues. I believe that the people with problems are the vocal minority but the best way to find out is to have a poll.
So, have you found any faults or is your device right as a little (Xperia) ray of sunshine?
You can select more than one option.

1st phone: defective camera (purple noise)
2nd phone: USB flap misalign when closed
3rd and current phone: so far so good

My first phone's screen had an area in a line from top to bottom, right of centre that had no touch sensitivity. The area was about .5 cm wide.
I couldn't touch anything on the line or drag anything across it.
I contacted Amazon.co.uk and they sent me a new one right away. They also let me hang onto the defective one until the replacement arrived without charging me.

Awesome! thanks for the replies so far! Please keep them coming!
My phone is perfect. The USB flap is a teeny tiny bit, like a fraction of a milimeter, misaligned but the seal is intact, I do not intent to take my phone into the pool anyway and thought it was pointless to go through the hassle of returning an otherwise flawless phone for something half of my friends can't see when I point it out. My carpenters eye is ridiculously accurate so meh.

The back glass scratched a few hours after removing cover. Ive only has the phone for 2 days and Bell wont take it back with damages. The phone has only ever been in my otherwise empty pocket...
Anyone else experiencef this? I thought both were gorilla glass.

I don't think the back is as scratch resistant as the front, as I too have very minor scratches on the back, using front and back tempered glass protects now.

My unit only has a slight annoyance which is the headphone jack is wobbly. It has about less than 1mm of wiggle room. I can see a gap between the metal body and the Jack. The Jack works perfectly currently.
Don't know if it's worth bringing to the Sony store, or to just seal it with some super glue or something. :/

Took some underwater pictures at the aquarium, thought it'd be cool.
Sending my phone into Sony to get a warranty replacement today.

xxquicksh0txx said:
Took some underwater pictures at the aquarium, thought it'd be cool.
Sending my phone into Sony to get a warranty replacement today.
Click to expand...
Click to collapse
I assume water got in?

hanime said:
I assume water got in?
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Click to collapse
That's what I'm assuming. I could also hear air bubbles when squeezing my device... :/
It worked fine for a while, I even rinsed it off in the sink after exposing it to the water. (It was fresh water, but there were fish in it) No more than 6 inches submerged for like 30 seconds. Was going through the pictures and the touchscreen just stopped working.

xxquicksh0txx said:
That's what I'm assuming. I could also hear air bubbles when squeezing my device... :/
It worked fine for a while, I even rinsed it off in the sink after exposing it to the water. (It was fresh water, but there were fish in it) No more than 6 inches submerged for like 30 seconds. Was going through the pictures and the touchscreen just stopped working.
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Click to collapse
In reality, from what I have read, some are not waterproof out of the box. So sad to hear this when Sony advertised this phone as waterproof. Before submerging, did you try the water test via software (pressure sensor)?

hanime said:
In reality, from what I have read, some are not waterproof out of the box. So sad to hear this when Sony advertised this phone as waterproof. Before submerging, did you try the water test via software (pressure sensor)?
Click to expand...
Click to collapse
Yes(Although I don't really think the test proves the waterproofness), I had also had it completely submerged for 10 minutes when I bought the device.

xxquicksh0txx said:
Yes(Although I don't really think the test proves the waterproofness), I had also had it completely submerged for 10 minutes when I bought the device.
Click to expand...
Click to collapse
This really sucks because there is no way we can tell if it is waterproof until we really submerge it. I am going to avoid submerging mine at all cost.

Hi
I had some problems with this new phone.
1: no nfc working
2: horizontal section from 9 to 177 of the touchscreen doesnt work properly
So i get a third replacement by SFR (in France) and I think I get a fully working Z3.
I love the advertisement of Sony for ils Z3 in France : demand perfection (exigez la perfection)!

I've had 2 copper Z3's. First one, front glass shattered whilst in my front left pocket, nothing else in the same pocket. I've carried all my phones in the same manner and never had an issue. Also had the pink spot issue.
Second phone has 2 stuck pixels.
I really like the phone. They just don't like me

Got a replacement from T-Mobile, the camera button seems to be stuck.. Only works like 20% of the time. Instead of feeling like a dual stage button, it's just a single press with no tactile feel.
When in the camera app it either does nothing, or is stuck trying to focus repeatedly.
Has the same issue with the glass coming up on the back as well. Definitely feels and sounds as if adhesive it being "pulled apart" per se.
Also, the flaps seem to be a little mis-aligned.
My T-Mobile must have gotten a bad batch...

If you have a misaligned usb flap, will replacing the flap with a spare one fix it or is it an issue with the frame?

First one I got in store, noticed the power and volume up buttons were stuck and wouldn't click, the next one's speakerphone didn't work, now this one's camera button is stuck and doesn't have the two stage shutter and can't take photos in the stock app. I still prefer the phone over any other currently out.
Edit: I got mine through t-mobile.
UPDATE: The camera button has come unstuck and works fine now, though it does get a little stuck still.

Two display/screen issues :
- Screen burn-in all the time : status bar and home button more particularly. I strongly suspect a defective screen : I send my Z3 back to Sony, and they did... a software update ! I'm kind of curious about what they did exactly because my phone was completely updated. Of course, it didn't solve anything...
- Strange parasite lines surrounding text lines. Probably a software issue. I'm waiting Lollipop to see what it gonna do on my phone.

Sent mine in for a screen repair in the USA. Its a d6603 international version that is rooted and an unlocked boot loader stock. They just informed me that they cannot fix due to it not having the correct software and it not being a US phone.

Related

Cuts my hand?

Hi all,
I got my Nexus one and ever since I am bugged with this "defect"?. I checked with one of my friends and his N1 got this defect too. Do you all have it?
The defect is that; Right above the volume control buttons, the back cover doesn't fit. Part of the front casing (being hard and all) cuts my fingers when i try to hold this thing in my right hand. And that's my hand I use for reading stuff..
My questions are:
- do you have the same problem?
- if not, how can I order a back cover that fits perfectly? since I am really really annoyed with this?
- if there's another way of fixing this issue, what would that be?
best,
kirpi
I am from Turkey and one of my friends brought this n1 to me by the way, so rma is not an option [and I actually unlocked the bootloader already anyways]
mine does not have this defect
http://www.htc.com/www/support/nexusone/
they might still get you a replacement part for a hardware defect that cut you.. id call or email them and ask
Mine is fine.
My first Nexus One did not have this defect. My replacement does.
Call HTC and have them send you a replacement battery cover. If the replacement doesn't fit, have them send you a new phone.
Yes, I noticed it too and looked all over the web to see if it was normal. Seeing as others have noticed it to and some have even had one that fits properly and one that doesn't I think I'll try to call HTC and have them send a free cover. Has anyone tried this and been successful?
well, apparently it is not normal. so I asked htc how can i replace the cover.
i actually wait for any vendor /chinese etc/ to produce spare parts so that i can buy one in case htc cannot provide the cover to turkey
The back cover is off for me as well, however, I would suggest manual labor to toughen up your hands.
kirpi said:
well, apparently it is not normal. so I asked htc how can i replace the cover.
i actually wait for any vendor /chinese etc/ to produce spare parts so that i can buy one in case htc cannot provide the cover to turkey
Click to expand...
Click to collapse
Did you speak to someone at HTC? Did they offer to send a replacement cover? The thing is I can't tell if it's the cover that is off or if the phone part is off.
The back case is a little off. And from all the pictures of nexus one... it seems to be the case for everyone. However, nothing that will cut finger. I rubbed my finger on it for 2-3 minutes..nothing.
Everyone else.. look closely.. the metal part between volume and power is slightly visible as compared to smooth side of left. It is very slight and looks like a design change HTC made for placing volume and power key.
Called HTC and they agreed to send out a replacement battery cover so we'll see if that changes anything.
My first phone did not have this. My second did. I am now on my third and it has the slightest of a lip. You couldn't even notice it unless it was up to your eye. However my issue is with the screen. The right side of the screen is not flush with the phone, and there is a jagged lip that is horrid. I've been waiting for them to close my current ticket ( It's been 2 weeks, and have my money back in my back, but it still says testing phone ( yes , it was unlocked =) )). My old phone had massive dust under the screen.
Anyone else have this screen to phone edge problem? I almost regret selling my iPhone as the quality control seemed better. But I love my openess
I have no edge issues on the back cover...
muncheese said:
The back cover is off for me as well, however, I would suggest manual labor to toughen up your hands.
Click to expand...
Click to collapse
yeah if that cut him WOW!!! hahahaha
What kind of moisturizer do you use? Your hands must be silky smooth! Like buttah!
I just noticed this defect today! I only noticed it after dropping it though (while sitting on the toilet it fell out of my pocket) so no damage of course but didn't notice before hand
well i am not that silky smooth but my skin may be a little too sensitive, i admit (allergetic person here)
However, the off part is not that much small in my casing.
Also it might be related to how I handle the phone. I use my right hand to hold it and my index finger and middle finger hovers around that problematic edge all the time while using it. I changed my handling (since i cannot change jobs for a manual labor that easily )
anyways, HTC has agreed to send me a back cover without even asking too many questions (obviously to a friend of mine in america) It made me think that, this is a well known issue. If that defect is with the chassis than I'll just wait for HTC desire sell mine after that
I received my replacement battery cover today and unfortunately it also does not fit. I called HTC and they are escalating the issue to the accessories department to have them investigate the battery covers not fitting the recently built Nexus Ones.
cekle
it is saddening to hear that.. the rma life cycle is like hell for me (since i reside in turkey) well, please let us know if ever a fitting cover is sent to you and i will re apply.
I think all the N1s have this defect. Mine is about a quarter of a millimeter off just above the battery. It is actually common in electronics for covers to not fit perfectly.
Do I really care about something being .25 mm off? No.
The better question is, should that be enough to cut your hand or even scratch it?
In any manufactoring there is a "tolarence" that defects have to be under in order to be shipped out. In reality, everything has a defect.
The amount this cover is off is certiantly within most manufactoring tolarences. The N1 isn't going on a space shuttle so there is no need to have a tolarence of .001 mm.
There, you learned somethhing amount engineering and manufactoring.
In all honesty, do I think the tolarence for the cover was a big too high? Yes, but you are building something that costs $175 to make and then turning around and selling it $179 already, some corners must be cut.
arkavat said:
The back case is a little off. And from all the pictures of nexus one... it seems to be the case for everyone. However, nothing that will cut finger. I rubbed my finger on it for 2-3 minutes..nothing.
Everyone else.. look closely.. the metal part between volume and power is slightly visible as compared to smooth side of left. It is very slight and looks like a design change HTC made for placing volume and power key.
Click to expand...
Click to collapse
Mine does not have a gap.
It looks the same on both sides for me.

Screen almost falling off? [SW2]

Hi there,
I have the Sony Smartwatch 2 since it was just released.
I ordered it via the Sony website, so it was delivered from Czech.
Anwyays... the Smartwatch 2 worked pretty fine for me so far.
Unfortunately, I experienced something strange yesterday.
Yesterday I noticed that the on/off button wasn't working properly anymore.
I wondered how this was possible, and then I noticed that the screen was a little bit lifted out of the case.
I could push the screen back in place, and the on/off button worked fine again too, although it seems it comes back up a little bit after a while.
I have seen this before in a video where they showed the watch at a conference, so it seems to be a common issue.
Does anyone have this too? and what did you do to solve it? Because I would hate to send it back.
Right now I'm actually waiting till it comes off a bit more, so I can place a little tip of glue beneath the screen (if there is a safe place for that beneath the screen), so it won't lift up again.
I had it too.
I put a little pinch of glue in the rear of the watch and all is good now.
its not the screen lifting. The actual watch hardware is glued into a frame of the wrist band. The glue is simply coming undone.
Yep, I've been able to completely push the watch out of it's frame.
Used some glue on the frame, and pulled it back in.
Let's hope it stays there now.
The glue that was on it already propably became loose when I took the watch under the shower?
Although... it should not do that, because it's waterproof.
Them problem as with mine, I got the watch off my arm and the clock pops out off the holding
Gesendet von meinem Nexus 4 mit Tapatalk
Be warned. Mine was destroyed when it got wet.
They aren't very waterproof.
worwig said:
Be warned. Mine was destroyed when it got wet.
They aren't very waterproof.
Click to expand...
Click to collapse
I've been under the shower for a few times with it, so it's definitely waterproof.
Although, that the glue came loose might be the result of that.
worwig said:
Be warned. Mine was destroyed when it got wet.
They aren't very waterproof.
Click to expand...
Click to collapse
This is definitely BS. I shower with it every single day and didn't have any problem at all.
joshoon said:
I've been under the shower for a few times with it, so it's definitely waterproof.
Although, that the glue came loose might be the result of that.
Click to expand...
Click to collapse
Maybe if you shower 50 minutes with boiling water... I repeat, I think I had like 60 showers with the watch on (and even pressing the power button or tinkering with the screen to change song etc.) and zero problems.
Sent from my C6833 using Tapatalk 2
fastest83 said:
This is definitely BS. I shower with it every single day and didn't have any problem at all.
Click to expand...
Click to collapse
Not BS. I just received my replacement watch. I felt the original vibrate, looked down, and watched the screen fade out. Never to come back after 4 days of drying it out with a small fan on it.
I am rubbing silicone grease in the cracks and charge plug on the replacement. I ride a motorcycle year round. I need some water resistance and my first one had very little.
It's SONY.. What do you expect?
Sent from my XT926 using Tapatalk
abuttino said:
It's SONY.. What do you expect?
Sent from my XT926 using Tapatalk
Click to expand...
Click to collapse
It's my first Sony device, so it's not a good device to impress people who are new to Sony hahaha.
But I love the Smartwatch though
SONY is for target practice. You spend about $750 on their latest technology and then have it work for about 2 years at the most, then put it up on a pedestal to play target practice with your new .9mm. You get to vent the frustrations of buying such an expensive and overpriced device and promise yourself you won't do it again.
When they talk about cheaply designed, overpriced, Chinese assembled items on Black Friday, they are talking about SONY.
I saw posts before about screens popping out, but thought it was just that and hoped it wouldn't happen to mine
wish I had read this topic before, I have the exact same thing, this build quality is REALLY poor
seems this is happening to quite a few people, I think they used the wrong glue
would certainly explain why the watch isn't waterproof for everyone
I have a problem with my watch, I broke the screen and I cant find the replacement, if you have a unusable sw2 maybe you can sell me the part that I need, please PM with any response, thanks

Can nylon corners be replaced?

Hi all,
Do you know if you can replace the nylon corners on the Z3? Dropped it on the corner and got a nasty ding, but rest of phone is perfect, just the corner is damaged. Don't mind paying Sony to do it, as long as it's not so expensive. Just not sure if it's possible.
Thanks!
cwk204 said:
Hi all,
Do you know if you can replace the nylon corners on the Z3? Dropped it on the corner and got a nasty ding, but rest of phone is perfect, just the corner is damaged. Don't mind paying Sony to do it, as long as it's not so expensive. Just not sure if it's possible.
Thanks!
Click to expand...
Click to collapse
I am imterested in this as well. If anyone has any info
Up
I dropped my phone and also would want to know where to have these replaced.
They can be replaced.
So... Is it Sony that can replace them? I have a small dent in one corner. Anyone know where the phone is sealed? I would guess it is behind the nyloncorner as it is ment to take off for the fall?
Also curious. I dropped my phone onto a hardwood floor from 3,5 meters. Phone is fine but one corner has a crack on it. It´s barely visible but dont think it will take many more drops so this subject might come important for me.
What are you guys doing to drop your phones?
stifferthanyou said:
Also curious. I dropped my phone onto a hardwood floor from 3,5 meters. Phone is fine but one corner has a crack on it. It´s barely visible but dont think it will take many more drops so this subject might come important for me.
Click to expand...
Click to collapse
Other people write about droping the phone from 20cm and the screen cracked.
How in the world did your phone survive this?!?!?!
I guess the wooden floor was soft enough and rest was pure luck. Only the flaps opened and phone rebooted itself. I left the phone on a flat balcony railing and a minute later it dropped on its own because it is so slippery.
Btw it´s not the only time i dropped this phone on a wooden floor from hights more than 1 meter without any cases or covers. Durable phone.
Mine slid off a soft surface onto a tile counter top no more than 5cm, and the screen shattered. I can't say I agree that the phone is durable.
Id love to see some photos of drop damage. Do the nylon corners work as intended?
It is becoming clear that the Z3 is a phone you do not want to drop without a case on.
sunoryjim said:
It is becoming clear that the Z3 is a phone you do not want to drop without a case on.
Click to expand...
Click to collapse
Isn't that true for all phones right now ?
Anyway, @op, could you provide pics of the affected area ? I'm curious to see how the nylon corners dealt with the damage, as Sony is advertising them as the saviour of Z3 in case you drop it.
Akiainavas said:
Isn't that true for all phones right now ?
Click to expand...
Click to collapse
Basically.. Although the Z3 has two pieces of glass, so the chances of one of them shattering is higher.
It's all about how lucky, or un-lucky you are on how it lands.
The days of Nokia 3310 are gone, only flagship phone that can really take a beating is the HTC One because of the speaker frames buffering the glass, so even corner impacts don't damage the screen.
So, anyone who actually had the corners on the phone replaced? Roughly how much did you pay?
One of my corners cracked after a drop yesterday, and the phone looks hideous now...
I must say that unlike what seems like most people experienced, I find the phone to be very durable.
I've dropped it several times from roughly 1-1,5 meters height, and only this one time any damage appeared - and it did not spread anywhere else than the corner.
I've attached pictures of the damage if anyone is interested. (Sorry for the extremely poor quality, apart from my phone I only have a ****ty webcam as camera...)
Akiainavas said:
Isn't that true for all phones right now ?
Anyway, @op, could you provide pics of the affected area ? I'm curious to see how the nylon corners dealt with the damage, as Sony is advertising them as the saviour of Z3 in case you drop it.
Click to expand...
Click to collapse
Where do you see Sony advertising the nylon corners for stopping damages? I would imagine rubber would help more than these hard nylon corners.
Did 1 of u manage to repair ? dent mine the same
Hello. Anyone has experience on the fix? A Taiwanese forum mentioned Sony replacement for NTD 5150 (about USD 165) as Sony representative said "the nylon caps are together with the screen/frame so everything has to be replaced". Ridiculous I would say.
Mine was more abrupt because it just slipped off the phone when I picked my phone up from sofa. Don't know if previous damage would have loosen it.
Does that affect waterproofing as well? My pressure test still positive though. Maybe I can just use super glue. Hmm. Update me please!
cheeyeen said:
Hello. Anyone has experience on the fix? A Taiwanese forum mentioned Sony replacement for NTD 5150 (about USD 165) as Sony representative said "the nylon caps are together with the screen/frame so everything has to be replaced". Ridiculous I would say.
Mine was more abrupt because it just slipped off the phone when I picked my phone up from sofa. Don't know if previous damage would have loosen it.
Does that affect waterproofing as well? My pressure test still positive though. Maybe I can just use super glue. Hmm. Update me please!
Click to expand...
Click to collapse
What previous damage?

1 drop = completely dead touchscreen

One of my clients just informed me that a crack on the top left of the touchscreen of his S7 Edge caused the entire touchscreen to be completely inoperable. The entire screen was flickering like crazy. BE WARNED. I have not heard of anything like this before. Touchscreens are usually usable even if the entire screen is cracked.
Sent from my iPhone using Tapatalk
Duh...
It all depends onthe way the phone falls. There are no proven examples that screen A will always survive because iti s only cracked a little and screen B will go dead at whatever conditions. Only probability and nothing else.
Lol sent from iphone.
Mines dropped and cracked on the back and a slight crack in the corner. touchscreen still works fine ... no worries tho my insurance phone will be here tomorrow yay ???
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
wtf hahah .
oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
It's possible on any device. Like mentioned above, chances are that the way it dropped (force, speed, angle, etc) damaged the hardware and that the screen crack as nothing to do with it.
All in all, be careful gents, devices aren't indestructible
oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
So I guess the moral of the story is, don't drop the phone, Of course nobody ever plans on dropping their phone. But if you are trying to say that if you drop the phone then the screen may break, and if the screen breaks then the touchscreen may fail, that's not news to anyone.
mine drop, still got case on...still work fine....lol
Should be more careful.
I once dropped my s7 edge and only once and it stopped working completely. I'll remember next time I'm 30ft up to secure my phone better. Can't believe 1 drop and my phone won't power on geeez Samsung must be making low quality phones now.I BLAME SAMSUNG
Sent from my SM-G935F using XDA-Developers mobile app
Lol, not every single phone will be exactly the same, and the goes for any and all manufacturers of anything. My first S7 Edge I dropped like 5 times at waist height, a few lower, only a few cracks on the back glass and a few dents on metal edges. Not once did the front glass get scratched or dented thankfully. I ended up exchanging it for a new one since I had GSP and the MFG warranty. Granted I preordered mine and the way Best Buy had to do the GSP plans on those pre orders meant no matter what was wrong with my phone I didn't have to pay for a new one. Got an Otterbox Commuter case and my new ones been flawless I love Samsung. I've already swam with it in a 9 ft pool and no problems since. Granted like I said above, any company who makes anything, even electronics will unfortunately have some that can't take as much abuse since these things are mass produced.
what?
-_-
gotta be carefull than using this phone and don't forget to have an insurance for your phone.
i will be getting mine back from samsung tomorrow sent it in for mic not working when trying to talk on the phone but works ok on speaker phone or blue tooth
the report states they replace the lcd. to fix the mic not working here is a copy of it. also when the back cover was remove some how there was a crack on the back glass and camera glass they wrote it as abuse.WTF new back cover$70.00
Your product was shipped on 7/29/2016 at 5:55 PM EST.
Service Ticket Number: 4136883135
Ship Company: UPS
Tracking Number: 1ZE30
Serial number: 356164072690302
Please view additional information below for more details.
Original Problem:
CALL QUALITY /SOUND - SOUND PROBLEMS - MICROPHONE NOT WORKING
Problem found:
BACK COVER CRACKED - ABUSE - COSMETICS DAMAGE
Solution:
REPLACED COSMETIC - REPLACED LCD
oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
My phone slid off a table that was maybe 4 ft high and caught one of the stabilizing bars (that connect table legs) on the way down. Entire screen cracked, mad flickering.
This is a very delicate phone. I have dropped smartphones before (without a case) and this is the first one in my history (starting with the original iPhone!) that got any serious damage from a fall. The other three people I know who own an S7e all cracked theirs in the first 3-4 months too. A case is a definite must.
As someone that works in this field, I lol'd. Its usable if you didnt crack the LCD or Digitizer. For simplicity sake lets say there are three layers, the glass your finger touch, the digitizer right under it, then the LCD. You crack either of the bottom 2 layers, you got a non-working phone. You crack the top glass, put something like tape or tempered glass over it, it'll work just fine.
me 2.. I will pay around 300 euro.
Your phone drop dead,?
You guys are also talking about dropping glass phones. Sure it's technically a plastic glass composite material, but they will crack with enough force. Like I said above, I dropped my first one like 5 times without a case and only got a few cracks on the back glass, the front has hit the ground at waist height several times and it never cracked which really surprised me that the back cracked but not the front. I definitely would get a case. The Otterbox Commuter case is really nice because it's tough but still slim enough for easy entry and removal of your pocket. And yes insurance plans like Best Buy's GSP is definitely a must for this price point.
Same happened to mine, a couple of low drops (1 bounce) with no external damage.
The display turned green and eventually died.
From the way the support centre answered, it seems that they have high numbers of this problem.

Phone doesnt unfold flat, or completely.

Hey guys so I bought my z fold 2 about a month ago on ebay. I got a pretty good deal on a Verizon variant because they unlock after 60 days. Well today I was playing with my phone and I realized that mine doesn't open up completely flat. There's a slight angle to it. I'm too scared to try trying to give it a little force to open all the way because I dont want to break something. I guess I can take it in to get repaired but it doesn't really affect it functionally. It just messes with my ocd bad that it's not completely flat when opened. It's just a slight angle you wouldnt even notice it unless you looked for it but I know it does indeed not open all the way because my mother in law and father in law both have the z fold 2 and theirs opens flat unlike mine.
Also I've had the most expensive spigen case on it since day 1 and I've been extremely careful to keep it clean and free of dirt and stuff so I'm not sure exactly what it is going on. My main concern is since I bought it on ebay I won't be able to use the warranty to get it fixed right? Or will I be able to. And if anyone has any ideas maybe I can fix it I'm open to suggestions. Thanks guys.
yacopsae said:
Hey guys so I bought my z fold 2 about a month ago on ebay. I got a pretty good deal on a Verizon variant because they unlock after 60 days. Well today I was playing with my phone and I realized that mine doesn't open up completely flat. There's a slight angle to it. I'm too scared to try trying to give it a little force to open all the way because I dont want to break something. I guess I can take it in to get repaired but it doesn't really affect it functionally. It just messes with my ocd bad that it's not completely flat when opened. It's just a slight angle you wouldnt even notice it unless you looked for it but I know it does indeed not open all the way because my mother in law and father in law both have the z fold 2 and theirs opens flat unlike mine.
Also I've had the most expensive spigen case on it since day 1 and I've been extremely careful to keep it clean and free of dirt and stuff so I'm not sure exactly what it is going on. My main concern is since I bought it on ebay I won't be able to use the warranty to get it fixed right? Or will I be able to. And if anyone has any ideas maybe I can fix it I'm open to suggestions. Thanks guys.
Click to expand...
Click to collapse
The angle you are mentioning is from the inside or outside after unfolding?
Mine is flat from the inside but when u put it on a desk both sides will not touch the table.
My screen isn't flat. It has a slight angle to it. Like say if the left half is flat. The right half curves upwards just slightly. Like I said it doesnt affect it functionaly but it kills my ocd knowing it should be straight.
So I was messing with my phone right now and I go to unfold it and it like snapped open completely. There's no angle anymore. It's flat. Idk what happened or what was wrong with it or what fixed it or if the problem will come back but I thought I'd let you guys know.
yacopsae said:
Hey guys so I bought my z fold 2 about a month ago on ebay. I got a pretty good deal on a Verizon variant because they unlock after 60 days. Well today I was playing with my phone and I realized that mine doesn't open up completely flat. There's a slight angle to it. I'm too scared to try trying to give it a little force to open all the way because I dont want to break something. I guess I can take it in to get repaired but it doesn't really affect it functionally. It just messes with my ocd bad that it's not completely flat when opened. It's just a slight angle you wouldnt even notice it unless you looked for it but I know it does indeed not open all the way because my mother in law and father in law both have the z fold 2 and theirs opens flat unlike mine.
Also I've had the most expensive spigen case on it since day 1 and I've been extremely careful to keep it clean and free of dirt and stuff so I'm not sure exactly what it is going on. My main concern is since I bought it on ebay I won't be able to use the warranty to get it fixed right? Or will I be able to. And if anyone has any ideas maybe I can fix it I'm open to suggestions. Thanks guys.
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I've never heard of that. Are you sure it's not the case? If you remove case does it still not open all the way flat?
brazcub said:
I've never heard of that. Are you sure it's not the case? If you remove case does it still not open all the way flat?
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It doesn't do it anymore but yes when it was doing it even without the case it would not open all the way
Did you ever resolve this? I've had the same issue with my fold 3. I believe it opened 180 degrees when I first got it a fee weeks ago. Then I noticed one day that it only opens to about 175 now. Everything works, but it is annoying
I'm getting the same issue not sure what it is but I have a theory. I just came from outside where it is cold(Winter) then when I come into my home to unfold my zfold2, It wouldn't open all the way. By any chance was it winter in your area when this occurred?
Gotta replace your whole folding screen
Hi there! A guy on Reddit said that he managed to fix it using his vacuum cleaner. He kept on vacuuming the hinge several times a day for a week, and he finally managed to make it open 180º flat again. My wife has this same issue. I'm gonna try this.
Anyway, I feel like this foldable smartphones are still in "beta". There are too many issues with the screen (bubbles, vivid pixels, strange lines, dust inside the hinge mechanism...). And Samsung's service is absolutely poor. Would never recommend the Z Flip, even though it's a fast phone with nice cameras.
Fold the phone, then carefully slide a piece of a sticky note in the gap between the hinge and the front/rear Cover an move slowly towards the top of the phone. You may have to repeat this process several times until all dust, hair and other unwanted stuff comes out. Tested working on Z Fold2, where it is slightly easier due to the bigger gap and the Fold3. Both phones fully unfold again.
I keep doing this once in a while to keep the phones in this condition
i have the same issue as well, if you google it ... it seems to be quite a common issue .. I tried to use those can air blowers .. which didn't really help and my inner screen starts flicking after a few days
Sent the phone back to samsung and requested for them to clean the hinge, but was told I need to replace the entire hinge for about 550 USD.
tigergl said:
Fold the phone, then carefully slide a piece of a sticky note in the gap between the hinge and the front/rear Cover an move slowly towards the top of the phone. You may have to repeat this process several times until all dust, hair and other unwanted stuff comes out. Tested working on Z Fold2, where it is slightly easier due to the bigger gap and the Fold3. Both phones fully unfold again.
I keep doing this once in a while to keep the phones in this condition
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i have the same problem.could you please make a video of that process please? been doing it for the last 1 days still not fully unfold. i dont know if i doing it wrong
I should have left mine alone cuz I made it worse paper is too weak and tears inside so I guess I made an expensive paperweight.

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