Hey guys I just wanted to share my experience so here it goes.
I just bought an AT&T Unlocked Veer. I've been with AT&T for two years. I got on the support chat on AT&T's website and asked the lady for unlock codes for two phones, my veer and my Atrix 4G. The Atrix went without a hitch she had it in like two mins but the Hp Veer was a different story but in no way was it a hassle. This is what happened...After I got the code for the Atrix I asked her for the code to the Veer, so I gave her my IMEI and she said one moment and then she messaged back saying that the phone is able to be unlocked but that the code wasn't in her system. I've read online all about AT&T not having the codes so I expected this. But then the lady said I'm gonna start a case for you so someone with more access can possible retrieve the code for you. I'm like awesome. So she sets up the case and thats pretty much it. In four days (today) I received an email with all the info and the unlock code. =] (They ask for a number to contact but just ask if they can do it by email.)
I don't know if this is common knowledge but I thought I would post about it so people can find out.
Im attaching a text document to show you guys what the email consisted of.
I have removed all personal information.
I didn't get one reply lol
Sent from my MB860 using Tapatalk
do you think that the codes that are sold on ebay for the veer are working fine?
cuz i bought one on ebay and had it shipped to brazil, only to realize days later that it was locked to att....
rpadula said:
do you think that the codes that are sold on ebay for the veer are working fine?
cuz i bought one on ebay and had it shipped to brazil, only to realize days later that it was locked to att....
Click to expand...
Click to collapse
I sent you a pm
Sent from my MB860 using Tapatalk
My friend just got a HP Veer and i think its locked to AT&T.
how can she get this unlocked to use ity with India SIM?
salim1001 said:
My friend just got a HP Veer and i think its locked to AT&T.
how can she get this unlocked to use ity with India SIM?
Click to expand...
Click to collapse
Not quite sure I'm in the USA
Sent from my MB860 using Tapatalk
well i just got my at&t htc one x and wasa trying to unlock thru cellunlocker i got an email saying that database has returned the results as negative , i need my phone ,how's htcsimunlock.com
nevermind i finally got the code
I did it with 2 Canadian Rogers Htc One X
Took me around 3 hours each time to receive the code from cellunlocker ...
i have a Canadian Rogers HTC and was able to successfully unlock it using a cellunlocker code. i received my code within a few hours of paying.
i'm not familiar with any other online unlocking services. have you double checked to see whether you entered the IMEI correctly? i only got it correct after the 2nd try
I just bought an unlock code from Ebay for $6.89, received the code in 7 minutes. AWESOME!!!!!
Sent from my HTC One X using XDA
bgaccord said:
well i just got my at&t htc one x and wasa trying to unlock thru cellunlocker i got an email saying that database has returned the results as negative , i need my phone ,how's htcsimunlock.com
nevermind i finally got the code
Click to expand...
Click to collapse
I got my samsung code from Cellunlocker in a few hours pretty happy with that
Did you get a code from htcsimunlock and immediately typed "nevermind i finally got the code" to try to advertise?
Hi,
I have a moto G XT1032 since December 2013.
I changed this month of network provider, but my phone is locked.
I tried to have the unlock sim code from my former provider (SFR Vodaphone french company), but they sent me a code which is not working. They told me I had to wait several days / weeks to have a new code !!!
I contacted three sellers on ebay : one sent me the same wrong code, and the two others said me that my IMEI was not found.
Yesterday, I contacted Motorola directly, and they are not able to give me a code (cause the phone is locked by SFR)
I don't know what really to do... and I can't use my phone no more.
Someone would have a miraculous idea !?
Thanks per advance.
I unlocked mine XT1032 locked to AT&T here: https://www.unlockbase.com/unlock-phone/ 2 weeks ago - it was 10$ and the code arrive in 15 minutes.
rexxxxx said:
I unlocked mine XT1032 locked to AT&T here: https://www.unlockbase.com/unlock-phone/ 2 weeks ago - it was 10$ and the code arrive in 15 minutes.
Click to expand...
Click to collapse
Unfortunately, they don t accept customer from France
Hard to live in Europe
Sent from my Moto G using XDA Free mobile app
guys a friend from germany send me this device (im in greece) and i put sim but not happens..say's "no sim"
any idea?
So I bought my phone in the middle east today. I plan to use it overseas.
The guy at the store told me I need to put in a middle east Sim and talk for 10 minutes to unlock it.
Looking this up online, I found that this is the case also if you buy the phone from Europe etc.
I talked for 15 minutes just to be sure.
So now how can I tell that it is unlocked? Because once I go overseas I won't be able to come back and try again until months later.
So is there any way I can confirm right now that it is indeed unlocked? Or do I just trust the system?
Thank you
Sent from my SM-G920F using XDA-Developers mobile app
Same is the case for India. You did the right thing. Now your phone will accept any sim. By adopting this method they want to curb selling phones via the unofficial channel.
Sent from my SM-G930F using Tapatalk
Hello,
I bought a T-Mobile Galaxy S7 on samsung.com and i haven't been able to SIM unlock it.
After many calls and chats, T-Mobile support told me this: "... because the device was purchased directly from the manufacturer our system doesn't recognize the device as being a T-Mobile device. Even though it is a T-Mobile model and has T-Mobile software, a T-Mobile device is considered to be one bought or sold by T-Mobile directly. We have a database of the IMEI's of the devices we carry and sell, and this lets us unlock eligible devices upon a customer's request."
Samsung support is useless.
I tried a 3rd party unlock service two weeks ago and I'm still waiting. They asked me to please be patient because the T-Mobile server has been down.
T-Mobile unlock app did more damage than good.
I'm also still trying to return the cellphone but Samsung hasn't sent any prepaid labels yet, I've called 3 times on 3 different weeks and they said they're about to send it. , that I should wait a couple of days.
So, in the mean time, is there any other option to unlock this thing? like a brute force unlock.
Thanks.
Let me know if you find an answer. I have an s6 edge that till date after it being active on T-Mobile for over 8 months (Samsung purchase phone - T-Mobile variant) the application from T-Mobile tells me the device is not eligible". Samsung care says they don't unlock that my carrier does lol
Sent from my iPhone using Tapatalk
Would it be possible to flash the MetroPCS ROM and use a SIM unlock service for MetroPCS? Or do the same with AT&T?
yeah everyone i have tried for unlocking says the service is down...more like the inside person they use is not available...have asked a couple of sites and ebay sellers...same thing...they must all use the same person or exploit.
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
Sent from my iPhone using Tapatalk
nktwister said:
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
jazzdglass said:
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
Click to expand...
Click to collapse
That was a bummer.. the stupid Samsung technical support just reflashed the same software and sent back the phone in a generic box (did not get original box back) .. the same problem still exists.. the device unlock app doesn't work and T-Mobile doesn't have the unlock code for this imei..
I got T-Mobile to fix mine.
Sent from my iPhone using Tapatalk
Febby said:
I got T-Mobile to fix mine.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
Sent from my iPhone using Tapatalk
nktwister said:
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
Sent from my iPhone using Tapatalk
Febby said:
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
Sent from my iPhone using Tapatalk
nktwister said:
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
Febby said:
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
Click to expand...
Click to collapse
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
nktwister said:
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
Click to expand...
Click to collapse
I've had T-Mobile service for around 2 years almost and I did use the T-Mobile s6 edge for almost 11 months.
I believe what the rep that helped me meant is that when you buy a T-Mobile variant phone from Samsung or any oem that you should run the Device unlock app asap otherwise once you leave a SIM card inserted for 5 days or more it will lock the device to that carrier that the sim belongs to.
Sent from my iPhone using Tapatalk
I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
Thanks for the replies.. I wasn't able to check last solution as my rep agreed to replace it with T-Mobile sold device.. so got an s7 edge which is cheaper now than s7
Sent from my iPhone using Tapatalk
entropism said:
I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
Click to expand...
Click to collapse
I registered in this forum just to say thanks to you. I wasted more than two weeks speaking to tech support. Their attitude was great but they did nothing effective. I read your post and spoke to business support, the unlock issue got resolved quickly over the weekend.
This really saves my ass because I am going overseas soon. T-mobile really need to have better communication between different departments.
A small update for anyone who ends up here via google:
T-Mobile is now aware of the issue, and if you contact them on Twitter (@tmobilehelp), their specialised customer service division, T-Force, can get you unlocked and out the door almost immediately. The process takes a few days, but they know the steps to take to get the ball rolling.
Wow, I can't believe it took 3 months to solve this.
I don't know how much time I lost calling T-Mobile and Samsung. BTW, Samsung support is the worst ever.
Since I heard the about the unlock problem, I started trying to return my phone in parallel while trying to unlock it. Samsung people didn't want to provide prepaid shipping labels, first I never got them after I was told to wait a couple of days. I called many times and got the same response. Then the 30 days passed and they started saying it was to late to return, that I had to pay restocking fee. It took me another month explaining it was their fault the 30 days passed and that I needed prepaid shipping label and a full refund. I received the shipping labels the 2nd week on May and returned the phone. I still haven't received my refund. I called today, and the representative told me the refund was posted just today, and told me to wait 3 to 5 business days.
I'm happy some of you were able to unlock it. I got tired of waiting and talking with the support guys. And I don't even have a T-Mobile line. That's why I wanted to unlock it in the first place.
The easiest way to unlock this is changing the IMEI number, i recently paid $80 to get it changed but it now shows up as unlocked & clean on the T-MOBILE network. Sorry i didn't read this post before maybe this information could have helped.