Related
I know that I am not the only one looking at this phone as a way to get a great Dual Core, 4G, vanilla Android phone (unmolested by AT&T) but able to be used on the AT&T network. I have had great luck and a lot of fun with the AT&T Nexus One and I think this phone will be just a successful with the help of XDA DEV's
I wanted to start a thread here in the G2X section for people to share with other users how to's and what works with regards to using this phone on the AT&T network.
It may be to soon to get all the answers, but maybe someone is working the same answers.
Questions:
How easy will it be to obtain the SIM Unlock code from T-Mobile or LG?
I am going to buy the phone at retail, just may have to use T-Mobile for 60-90 days to get the Unlock code.
Will AT&T allow us to upgrade to 4G data plan without buying their 4G phone?
I know from researching the Atrix 4G that the AT&T data plan needed to be upgraded to a 4G plan but you could keep unlimited data.
If I remember Tmobile's unlock policy correctly you wont have to wait. You can request the unlock code right away if you pay full retail price. Unless that's changed recently of course but I dont think it has. Good luck with it.
Kind of a repeat of what is in this thread started by me (which you tried to hijack)
http://forum.xda-developers.com/showthread.php?t=1036129
Re-posting what I have found here:
I just got off of the phone with t-mobile customer care (1-877-453-1304). I called them because I wanted clarification on this before I purchased 2 full retail price phones.
The program is called the "Sim Subsidy Unlock Program." It is for anyone that purchases a phone for the full retail price from a corporate store or an authorized retailer and pays all of the price upfront.
You need to call customer care, explain that you purchased a phone for full price and request a "remedy request form number." They will then open this request and you then have 7 days to fax the following to the Sim Unlock Team at 1-813-353-6557 :
ATTENTION: SIM UNLOCK TEAM
Full Name
Mobile Number
Email Address
Readable Copy Of Sales Receipt
It takes 24 to 72 hours to process and they will email you instructions to unlock your phone.
As for at&t's 4g, there currently using hspa+ also, so if it supports their 3g, you'll have at&t "4g" as well
Sent from my HTC Glacier using XDA Premium App
nomisunrider said:
Kind of a repeat of what is in this thread started by me (which you tried to hijack)
Click to expand...
Click to collapse
Sorry, I don't know why they did not move that thread over to this forum. It was clearly labeled as a g2x thread.
That is great info from T-Mobile about the "Sim Subsidy Unlock Program."
nomisunrider said:
They will then open this request and you then have 7 days to fax the following to the Sim Unlock Team at 1-813-353-6557 :
Click to expand...
Click to collapse
does it have to be "faxed"? you can't email the info? thanks
Lightning N1 said:
I know that I am not the only one looking at this phone as a way to get a great Dual Core, 4G, vanilla Android phone (unmolested by AT&T) but able to be used on the AT&T network. I have had great luck and a lot of fun with the AT&T Nexus One and I think this phone will be just a successful with the help of XDA DEV's
I wanted to start a thread here in the G2X section for people to share with other users how to's and what works with regards to using this phone on the AT&T network.
It may be to soon to get all the answers, but maybe someone is working the same answers.
Questions:
How easy will it be to obtain the SIM Unlock code from T-Mobile or LG?
I am going to buy the phone at retail, just may have to use T-Mobile for 60-90 days to get the Unlock code.
Will AT&T allow us to upgrade to 4G data plan without buying their 4G phone?
I know from researching the Atrix 4G that the AT&T data plan needed to be upgraded to a 4G plan but you could keep unlimited data.
Click to expand...
Click to collapse
Wondering the same things. Currently have the vibrant...
Sent from my NookColor using Tapatalk
davehasninjas said:
As for at&t's 4g, there currently using hspa+ also, so if it supports their 3g, you'll have at&t "4g" as well
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Just expect to have below 3G upload speeds with AT&T.
Edit: nevermind... software vs hardware limitations. Nonetheless, screw AT&T
nomisunrider said:
Kind of a repeat of what is in this thread started by me (which you tried to hijack)
http://forum.xda-developers.com/showthread.php?t=1036129
Re-posting what I have found here:
I just got off of the phone with t-mobile customer care (1-877-453-1304). I called them because I wanted clarification on this before I purchased 2 full retail price phones.
The program is called the "Sim Subsidy Unlock Program." It is for anyone that purchases a phone for the full retail price from a corporate store or an authorized retailer and pays all of the price upfront.
You need to call customer care, explain that you purchased a phone for full price and request a "remedy request form number." They will then open this request and you then have 7 days to fax the following to the Sim Unlock Team at 1-813-353-6557 :
ATTENTION: SIM UNLOCK TEAM
Full Name
Mobile Number
Email Address
Readable Copy Of Sales Receipt
It takes 24 to 72 hours to process and they will email you instructions to unlock your phone.
Click to expand...
Click to collapse
That is this NORMAL procedure ...unless the phone is "exclusive" to T-Mobile. In such a case they will NOT unlock it even if you paid full retail price. This is what happened to me with their dell streak 7, I had to return it as they would not unlock it no matter what and I paid full retail for it so please triple check before you buy as I think the the G2X is exclusive to T-Mobile in the US.
Sent from my Xoom using XDA App
clubtech said:
That is this NORMAL procedure ...unless the phone is "exclusive" to T-Mobile. In such a case they will NOT unlock it even if you paid full retail price. This is what happened to me with their dell streak 7, I had to return it as they would not unlock it no matter what and I paid full retail for it so please triple check before you buy as I think the the G2X is exclusive to T-Mobile in the US.
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
If this is true, are there any stores that are offering unlocks for this phone?
Sent from my SGH-T959 using Tapatalk
clubtech said:
That is this NORMAL procedure ...unless the phone is "exclusive" to T-Mobile. In such a case they will NOT unlock it even if you paid full retail price. This is what happened to me with their dell streak 7, I had to return it as they would not unlock it no matter what and I paid full retail for it so please triple check before you buy as I think the the G2X is exclusive to T-Mobile in the US.
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
why does it work on at&t bands.... ANY PHONE and i repeat ANY phone can be unlocked.... the phone is made for two networkds (im guessing because of the possible merger) so no its not stuck to just tmobile... now i understand your stating that tmobile might not give the codes because it is an "exclusive tmobile phone" however!!!!! give this forum a few weeks and you will have it unlocked!
im sure there is away just like any other phone! (if im wrong and this is the only phone in the world that cant be unlocked you can kick me in the ****)
compuguy1088 said:
If this is true, are there any stores that are offering unlocks for this phone?
Sent from my SGH-T959 using Tapatalk
Click to expand...
Click to collapse
I cant find anyplace that have unlock codes for the G2X. This is an issue...
clubtech said:
That is this NORMAL procedure ...unless the phone is "exclusive" to T-Mobile. In such a case they will NOT unlock it even if you paid full retail price. This is what happened to me with their dell streak 7, I had to return it as they would not unlock it no matter what and I paid full retail for it so please triple check before you buy as I think the the G2X is exclusive to T-Mobile in the US.
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
It can be unlocked. Mine will be as soon as I get it. Just have to wait for employees to be able to order it.
Sent from my HTC Glacier using XDA Premium App
sk337sk337 said:
It can be unlocked. Mine will be as soon as I get it. Just have to wait for employees to be able to order it.
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Just curious but how will workers being able to order it, affect a way to get it unlocked?
spyz88 said:
I cant find anyplace that have unlock codes for the G2X. This is an issue...
Click to expand...
Click to collapse
It's not even officially out yet. Of course you cannot find unlock codes for it.
sk337sk337 said:
It can be unlocked. Mine will be as soon as I get it. Just have to wait for employees to be able to order it.
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
I'm sure it CAN be unlocked if you can get the unlock code. If the device is exclusive to T-Mobile, they wont give the unlock codes out so u are left only with back door options like T-Mobile employees .
Sent from my LG-P990 using XDA App
nomisunrider said:
It's not even officially out yet. Of course you cannot find unlock codes for it.
Click to expand...
Click to collapse
It officially has been on sale since the 15th, so yes, it is out yet. Also, I have seen unlock codes for phones that are about to be released. Especially if there is a European counterpart.
P.S. I'm getting especially sick of these carriers with phones being locked to carriers, locked down, locked/encrypted bootloaders. SMH.
spyz88 said:
It officially has been on sale since the 15th, so yes, it is out yet. Also, I have seen unlock codes for phones that are about to be released. Especially if there is a European counterpart.
P.S. I'm getting especially sick of these carriers with phones being locked to carriers, locked down, locked/encrypted bootloaders. SMH.
Click to expand...
Click to collapse
not to pick a fight but NO its not officially out yet... it went on pre-order the 15th... that is not an official release if its just on pre-order
call customer service they will tell you the same
now as the same methods that worked with the O2x may not work with the G2x...
nate420 said:
...give this forum a few weeks and you will have it unlocked!
im sure there is away just like any other phone! (if im wrong and this is the only phone in the world that cant be unlocked you can kick me in the ****)...
Click to expand...
Click to collapse
SIM unlock codes are provided by the phone manufacturer. When you make a request for an unlock code, the wireless company forwards the request to the manufacturer. The manufacturer e-mail's you the unlock code. If you're using an unlock service off the web they're doing the same thing. Devs have nothing to do with unlocking a SIM.
BarryH_GEG said:
SIM unlock codes are provided by the phone manufacturer. When you make a request for an unlock code, the wireless company forwards the request to the manufacturer. The manufacturer e-mail's you the unlock code. If you're using an unlock service off the web they're doing the same thing. Devs have nothing to do with unlocking a SIM.
Click to expand...
Click to collapse
MANY of my phones have been unlocked by the help of people finding a way!
thanks for your input but my vibrant was unlocked without dealing with tmobile/manufacturers
Hi guys,
I've tried all the major unlockers online and could not get an unlock code. Has anyone had any luck?
Has anyone been able to this? I'm stuck with my n9 until I can get this puppy unlocked.
Call up T-Mobile and they probably will
Sent from my HTC One S using Tapatalk
ekolb123 said:
Hi guys,
I've tried all the major unlockers online and could not get an unlock code. Has anyone had any luck?
Click to expand...
Click to collapse
eBay has codes for like $15
Got a code through a great guy on ebay, LOCKPOP.
ekolb123 said:
T-mobile refuses to give me a code as I am not a customer in good standing, every unlocker comes back with nothing - the code just cannot be found. If someone here is with T-mobile USA and gets me an unlock code, ill pay pal 30 bucks no problem. Email me at [email protected] or message me here, any help would be greatly appreciated!
Click to expand...
Click to collapse
Its probably because its new. Wait a few weeks and they'll have em
Sent from my HTC One S using Tapatalk
Have you tried HTC SIM Unlock? http://www.htcsimunlock.com/#oid=1096_1
They list the HTC One S and I've used them several times with no issues.
cellunlocker.net worked for T-Mobile USA One S
Call T-Mobile
Just call up T-Mobile. They will shoot an e-mail to HTC and intern forward you the code with in 3 days.
Josh-
ricosuaveishere said:
Just call up T-Mobile. They will shoot an e-mail to HTC and intern forward you the code with in 3 days.
Josh-
Click to expand...
Click to collapse
I'm curious, what reason do you give for needing to unlock?
coolguy9379 said:
cellunlocker.net worked for T-Mobile USA One S
Click to expand...
Click to collapse
Yeah I was about to post I saw this video of them successfully unlocking One Tmo S....
http://cellphoneforums.net/htc/t342...-code-use-other-networks-htc-one-s-phone.html
JohnHenrySDM said:
I'm curious, what reason do you give for needing to unlock?
Click to expand...
Click to collapse
I have unlocked several phones through T-Mobile customer service. I simply tell them I am travelling oversees and need to use a GSM sim card from an oversees provider. Usually I would receive a response within a few days, but have seen 24 hour turnaround times before. The official name for the code is "subsidy unlock code" -at least at ATT they called it that. I think the only limitation is that TMOUS will only unlock 1 phone within a 90 day period per phone line or something like that. Good luck.
I tried to get an HTC One S code from Cellunlocker.net and it initially came back "not found" as they said its too new so try back a week later. I waited a week and a half and the code came back and it worked. Film it and you can get it for free sometimes!
http://www.youtube.com/watch?v=pVdFXFMca6Q
mine also said couldn't find
ekolb123 said:
Got a code through a great guy on ebay, LOCKPOP.
Click to expand...
Click to collapse
I'm interested in unlocking this phone for a canadian network, wind. How long did it take to receive the code?
About 3 days, he was the only guy who could unlock it for me.
JohnHenrySDM said:
I'm curious, what reason do you give for needing to unlock?
Click to expand...
Click to collapse
Usually tell them you are traveling abroad and need it unlocked to use another sim card while you are over there. I have had several phones unlocked that way.
I have also just said "I need my phone unlocked for personal reasons" and generally they do not follow up with a why.
Telus is now offering the Blue/gray. Not sure if that would be any easier though.
Oreellyfool said:
Usually tell them you are traveling abroad and need it unlocked to use another sim card while you are over there. I have had several phones unlocked that way.
I have also just said "I need my phone unlocked for personal reasons" and generally they do not follow up with a why.
Click to expand...
Click to collapse
Yeah, I work for T-Mobile in tech care and we don't care what the reason is really. You can do it for any reason at all as long as your account is eligible. I don't remember all the requirements but the major ones are these:
active account for at least 40 days (might be 45)
not delinquent, nothing past due on your account
not received another subsidy unlock code in the last 90 days for that phone line
There are other things they will check also, but those are the major points we look at. It's real easy though, we just ask for your IMEI and and email address and fill out an electronic form that goes to a department that gets sim unlock codes from the manufacturers. You will usually get an email with unlock code and instructions within 48 hours.
ekolb123 said:
Got a code through a great guy on ebay, LOCKPOP.
Click to expand...
Click to collapse
Can you please give their email here. THanks !
Hi guys
I bought a new atrix 2 for my sister last week. It's locked to AT&T, and I'm in Ghana. I called them and I was told that the phone was eligible but the code was removed. They then put in an unlock request for me. some minutes later I received an email that the phone was ineligible. I tried getting one from ebay but it returned code not found.
So what do i do now? would a factory code work or can I get it done by one of those sim unlocking box machines??
My sister will definitely take my phone if I don't get it done.
Any chance she did an insurance claim or said it was lost or stolen, or stopped paying her AT&T bill? US carriers just started the IMEI blacklist over here, so if it falls into any of those carriers, you might be stuck with a phone that can't be used.
I bought it from someone for her. I don't know what the guy did though. So can't i get a factory code or unlocking box to do it?
I'm going to kill the guy when i see him!
Hey bro, take a look of my last post on my profile, I tried to explain how I unlocked my simcard by unlock code... I have a few problems at the first time exactly like you.. But know I have an att atrix 2 working on telcel mexico
Enviado desde mi MB865
kofiaa said:
I bought it from someone for her. I don't know what the guy did though. So can't i get a factory code or unlocking box to do it?
I'm going to kill the guy when i see him!
Click to expand...
Click to collapse
See PM I sent you.
Hello,
In order to make my phone more valuable for when I sell it, where can I get an unlock code from AT&T for free?
I just got this replacement today but the original one I got in December (For Christmas).
I'm just looking to sell this thing (not now but whenever I have it for at least 1-2 years) and get a Samsung Galaxy S3 (Or get something from ChinaVasion.com)
Anybody?
Thanks in advanced,
TCF38012
tcf38012 said:
Hello,
In order to make my phone more valuable for when I sell it, where can I get an unlock code from AT&T for free?
I just got this replacement today but the original one I got in December (For Christmas).
I'm just looking to sell this thing (not now but whenever I have it for at least 1-2 years) and get a Samsung Galaxy S3 (Or get something from ChinaVasion.com)
Anybody?
Click to expand...
Click to collapse
Most of the time, if you're account is in good standing with AT&T, you can just call them up and ask for one. You may have to be the account holder though.
I read that somewhere that at&t will only give up the unlock code if you paid full price for the phone. I got my unlock code from.....
www.myworld.ebay.com/unlockliberty?_trksid=p2047675.l2559
it was only $3.45 I was shocked that it actually worked. From the listing you will need to email the seller your IMEI I never got my code until I did that.
You can get the code 3 months after getting the phone from ATT, you just call them and they give you the code. Thats what I did.
Sent from my MB865 using xda app-developers app
ziembus said:
You can get the code 3 months after getting the phone from ATT, you just call them and they give you the code. Thats what I did.
Sent from my MB865 using xda app-developers app
Click to expand...
Click to collapse
Did you have to give them the last 4 digits of a SSN?
Thanks in advanced,
TCF38012
yes they use it to verify that you are the account owner...
edit-i was asked for the same when I got my original atrix unlocked and also for the iphone
I got my phone from ebay for like $80. No matter what I did a sim card would not be recognized in the phone. At&t gave my mother the run around about repairing it so I sent it in for repair and motorola fixed it with out any issues. I don't think at&t would have given me the unlock code because I was not the original owner. Same reason why they would not repair it.
Hello,
I bought a T-Mobile Galaxy S7 on samsung.com and i haven't been able to SIM unlock it.
After many calls and chats, T-Mobile support told me this: "... because the device was purchased directly from the manufacturer our system doesn't recognize the device as being a T-Mobile device. Even though it is a T-Mobile model and has T-Mobile software, a T-Mobile device is considered to be one bought or sold by T-Mobile directly. We have a database of the IMEI's of the devices we carry and sell, and this lets us unlock eligible devices upon a customer's request."
Samsung support is useless.
I tried a 3rd party unlock service two weeks ago and I'm still waiting. They asked me to please be patient because the T-Mobile server has been down.
T-Mobile unlock app did more damage than good.
I'm also still trying to return the cellphone but Samsung hasn't sent any prepaid labels yet, I've called 3 times on 3 different weeks and they said they're about to send it. , that I should wait a couple of days.
So, in the mean time, is there any other option to unlock this thing? like a brute force unlock.
Thanks.
Let me know if you find an answer. I have an s6 edge that till date after it being active on T-Mobile for over 8 months (Samsung purchase phone - T-Mobile variant) the application from T-Mobile tells me the device is not eligible". Samsung care says they don't unlock that my carrier does lol
Sent from my iPhone using Tapatalk
Would it be possible to flash the MetroPCS ROM and use a SIM unlock service for MetroPCS? Or do the same with AT&T?
yeah everyone i have tried for unlocking says the service is down...more like the inside person they use is not available...have asked a couple of sites and ebay sellers...same thing...they must all use the same person or exploit.
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
Sent from my iPhone using Tapatalk
nktwister said:
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
jazzdglass said:
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
Click to expand...
Click to collapse
That was a bummer.. the stupid Samsung technical support just reflashed the same software and sent back the phone in a generic box (did not get original box back) .. the same problem still exists.. the device unlock app doesn't work and T-Mobile doesn't have the unlock code for this imei..
I got T-Mobile to fix mine.
Sent from my iPhone using Tapatalk
Febby said:
I got T-Mobile to fix mine.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
Sent from my iPhone using Tapatalk
nktwister said:
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
Sent from my iPhone using Tapatalk
Febby said:
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
Sent from my iPhone using Tapatalk
nktwister said:
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
Febby said:
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
Click to expand...
Click to collapse
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
nktwister said:
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
Click to expand...
Click to collapse
I've had T-Mobile service for around 2 years almost and I did use the T-Mobile s6 edge for almost 11 months.
I believe what the rep that helped me meant is that when you buy a T-Mobile variant phone from Samsung or any oem that you should run the Device unlock app asap otherwise once you leave a SIM card inserted for 5 days or more it will lock the device to that carrier that the sim belongs to.
Sent from my iPhone using Tapatalk
I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
Thanks for the replies.. I wasn't able to check last solution as my rep agreed to replace it with T-Mobile sold device.. so got an s7 edge which is cheaper now than s7
Sent from my iPhone using Tapatalk
entropism said:
I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
Click to expand...
Click to collapse
I registered in this forum just to say thanks to you. I wasted more than two weeks speaking to tech support. Their attitude was great but they did nothing effective. I read your post and spoke to business support, the unlock issue got resolved quickly over the weekend.
This really saves my ass because I am going overseas soon. T-mobile really need to have better communication between different departments.
A small update for anyone who ends up here via google:
T-Mobile is now aware of the issue, and if you contact them on Twitter (@tmobilehelp), their specialised customer service division, T-Force, can get you unlocked and out the door almost immediately. The process takes a few days, but they know the steps to take to get the ball rolling.
Wow, I can't believe it took 3 months to solve this.
I don't know how much time I lost calling T-Mobile and Samsung. BTW, Samsung support is the worst ever.
Since I heard the about the unlock problem, I started trying to return my phone in parallel while trying to unlock it. Samsung people didn't want to provide prepaid shipping labels, first I never got them after I was told to wait a couple of days. I called many times and got the same response. Then the 30 days passed and they started saying it was to late to return, that I had to pay restocking fee. It took me another month explaining it was their fault the 30 days passed and that I needed prepaid shipping label and a full refund. I received the shipping labels the 2nd week on May and returned the phone. I still haven't received my refund. I called today, and the representative told me the refund was posted just today, and told me to wait 3 to 5 business days.
I'm happy some of you were able to unlock it. I got tired of waiting and talking with the support guys. And I don't even have a T-Mobile line. That's why I wanted to unlock it in the first place.
The easiest way to unlock this is changing the IMEI number, i recently paid $80 to get it changed but it now shows up as unlocked & clean on the T-MOBILE network. Sorry i didn't read this post before maybe this information could have helped.