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Hey all,
Nice forum here, plenty of good information. I've got a basic question. I've searched (here and google) and I'm pretty sure I get it but I just want to confirm before I make any purchase. I want the HTC Kaiser but the price difference between that and the Tilt is about $500 (I plan to upgrade contract anyway). That's just too much to justify for the same exact device on a college student's salary. I do need it to be unlocked though. So, if I understand correctly, it is possible to fully unlock this phone like this:
- For the SIM unlock call ATT and get them to give you the unlock code. Since I've been a customer for 5 years or so that shouldn't be a problem.
- For the CID unlock, run the HardSPL found on the sticky in this forum and then flash with a standard HTC ROM.
That's it, the phone is fully unlocked then, right? It won't be locked again, it won't be killed over-the air, etc... Again, I'm really sorry if this is repeated information, I just really want to be sure before I buy anything. Thanks for understanding.
shellcode said:
Hey all,
Nice forum here, plenty of good information. I've got a basic question. I've searched (here and google) and I'm pretty sure I get it but I just want to confirm before I make any purchase. I want the HTC Kaiser but the price difference between that and the Tilt is about $500 (I plan to upgrade contract anyway). That's just too much to justify for the same exact device on a college student's salary. I do need it to be unlocked though. So, if I understand correctly, it is possible to fully unlock this phone like this:
- For the SIM unlock call ATT and get them to give you the unlock code. Since I've been a customer for 5 years or so that shouldn't be a problem.
- For the CID unlock, run the HardSPL found on the sticky in this forum and then flash with a standard HTC ROM.
That's it, the phone is fully unlocked then, right? It won't be locked again, it won't be killed over-the air, etc... Again, I'm really sorry if this is repeated information, I just really want to be sure before I buy anything. Thanks for understanding.
Click to expand...
Click to collapse
1. If you're an AT&T customer, you won't need to SIM unlock the phone with the Tilt. But if you want to switch over to T-Mobile, then yeah, you can try calling AT&T and ask for them to for the unlock code.
2. Yep.
Hope that clarifies things.
shellcode said:
Hey all,
- For the SIM unlock call ATT and get them to give you the unlock code. Since I've been a customer for 5 years or so that shouldn't be a problem.
Click to expand...
Click to collapse
Did you give this a try? What did they say?
ko0ky said:
Did you give this a try? What did they say?
Click to expand...
Click to collapse
I have done it and I am not even an ATT customer. Told them I bought the phone and I am going to England and need my international SIM to work. The guy immediately gave me an unlock code
staulkor said:
I have done it and I am not even an ATT customer. Told them I bought the phone and I am going to England and need my international SIM to work. The guy immediately gave me an unlock code
Click to expand...
Click to collapse
I can verify that, I also unlocked tht Tilt, and am a T-Mo customer, ofcourse my first carrier was ATT, then Tmo, then Cingular and now am on Tmo for the past 2 years, so my info was already there.
Hey guys,
I just got an AT&T Tilt from ebay and getting shipped to Australia - can i call up AT&T and ask for it to be unlocked or is there a SIM unlock program that can do the job?
OK, I got the phone. Two more questions before I do this:
I downloaded RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88.07_1.27.12.11_Ship.exe. Once I run HardSPL, do I just transfer this file to the phone and run it and it will flash to stock HTC firmware or is there something else? I was a bit confused by all the other ROM's and files on this forum.
Also, before calling AT&T, do I need to have a SIM from another provider to do the SIM unlock or no?
no dont transfer the file to your phone. download it to your computer, establish an activesync connection, and then run it from your computer. make sure you follow the instructions in the sticky. good luck, the htc rom is much cleaner and quicker than the atnt rom
shellcode said:
Also, before calling AT&T, do I need to have a SIM from another provider to do the SIM unlock or no?
Click to expand...
Click to collapse
You don't need another sim until you get the unlock code from AT&T. Once you do, put the other sim in your phone, boot it up, and enter the unlock code. It will say passcode accepted and your phone will be unlocked
Just got off the phone with AT&T (1-(916)-843-4685). I told them I was taking a trip to England, gave the IMEI and got my unlock code. So now I've got a fully unlocked phone and saved $500. Very nice.
shellcode said:
Just got off the phone with AT&T (1-(916)-843-4685). I told them I was taking a trip to England, gave the IMEI and got my unlock code. So now I've got a fully unlocked phone and saved $500. Very nice.
Click to expand...
Click to collapse
Exactly how I got mine unlocked. Free is good
Just a question, Did you get your unlock code while still on the phone?
In other words, they gave you the code right away!
or you have to way a couple a days to get the code?
I did the same one time with TMO and have to way a week to get the code.
I just called ATT and they got all my info and told me that htc will email me the info in a week.
They gave it to me while I was on the phone. HTC has nothing to do with AT&T's unlock codes. Did you call the 916 number posted above? Call again and get a different rep who knows what they're doing!
I've tried calling that ATT number multiple times with no luck.
I am a TMobile customer and have never had ATT. The first question they ask is for my account information. I tried calling back 5 times and spoke to 5 different people and they all want my account info.
If anyone here can do it I would greatly appreciate and i'd even paypal you some money for being able to pull it off.
AnthonyK said:
I've tried calling that ATT number multiple times with no luck.
I am a TMobile customer and have never had ATT. The first question they ask is for my account information. I tried calling back 5 times and spoke to 5 different people and they all want my account info.
If anyone here can do it I would greatly appreciate and i'd even paypal you some money for being able to pull it off.
Click to expand...
Click to collapse
that seems like it'll work. have someone thats been on at&t for a while to call them up and give them your imei. What I'm not sure is if they have records of only at&t imei and they'll know if you have tmo imei.
Unlock tilt
Thanks, I called the number and told them that I am going over seas, got mine unlocked. Will take a few days after AT&T puts in a request to HTC for the unlock code. They'll send it via email.
AnthonyK said:
I am a TMobile customer and have never had ATT. The first question they ask is for my account information. I tried calling back 5 times and spoke to 5 different people and they all want my account info.
Click to expand...
Click to collapse
Drop $20 on a GoPhone and give 'em that number - YMMV of course, but it's a cheap fix if it works - as it did for me...
HTH,
Richard
URPREY said:
Exactly how I got mine unlocked. Free is good
Click to expand...
Click to collapse
call today and they bluff me with the "if i give you the code the phone will never work again on at&t network and will became useful" i insist that i do these many times without any proble and they told me that will contact me in 3 to 5 days with the requested codes because they have to request it from someone ( i don't now who) but they will give it to me
hackmania said:
call today and they bluff me with the "if i give you the code the phone will never work again on at&t network and will became useful"
Click to expand...
Click to collapse
Mine works just fine after unlocking. They are giving you a line of BS.
hackmania said:
call today and they bluff me with the "if i give you the code the phone will never work again on at&t network and will became useful" i insist that i do these many times without any proble and they told me that will contact me in 3 to 5 days with the requested codes because they have to request it from someone ( i don't now who) but they will give it to me
Click to expand...
Click to collapse
Yeah, it took almost a month to get my V551 unlocked - between "misrouted" support requests, improper account information, and whatever real delays exist in getting codes from Motorola.
It's quite interesting that most Tilt people (myself included) have gotten codes immediately vs having them e-mailed - as had been ALL my previous experience.
Richard
I bought a D2G at eBay. I love it but I live in Hungary and I can't unlock it. Can anybody unlock it for me in USA by VZW Support if I pay every cost of unlocking (and plus money for helping)? It has clean ESN. I can send it to USA if it's required.
Please somebody help me!
matthewKER said:
I bought a D2G at eBay. I love it but I live in Hungary and I can't unlock it. Can anybody unlock it for me in USA by VZW Support if I pay every cost of unlocking (and plus money for helping)? It has clean ESN. I can send it to USA if it's required.
Please somebody help me!
Click to expand...
Click to collapse
You can buy a TurboSim off ebay item #200539432676 and it should work.
TurboSIM
Thank you for your advice, but I read it has few problems with D2G, so I want to unlock it by VZW.
send it back to d seller to unlock it
I tried it
I asked the seller about that but she refused it.
The device has to be active on a Verizon account that's in good standing. And the line it's unlocked on won't be able to unlock another phone for 10 monhts. I don't think you'll get too many takers on your request. TurboSim is probably your best bet?
Unfortunately
Unfortunately, the situation is bad. But I really pay extra cost for unlocking so if someone can help me to take extra cash, please send PM me.
I think I will order a TurboSIM, it's very cheap so I can try it.
Anyway, I got from UnlockCarrier.com 3 codes. 2 codes of them are 8-digit and they're absolutely wrong. The third one is 10-digit and the phone is thinking so much if I type it, but then the phone refuses it. Has someone got experience about 10-digit code?
The code should be 8 digits.
matthewKER said:
I asked the seller about that but she refused it.
Click to expand...
Click to collapse
did her posting indicated the phone is unlock n can be use world wide?
or it is locked phone?
ask her to call on ur behalf to get the unlock code, provide her with d IMEI n IMEID
I can help, pm me..
Thanks guys
haroldz123: I ask her but she refused it again but she said she can refund my money if I send back the phone.
wirelessprofessional: I sent a PM!
"A hope? A chance!"
Hi everybody,
wirelessprofessional can't help me but he tried it (Thanks for it).
But the seller wrote a message to me on eBay if I want to send back the phone she refund my money. I was thinking so much on this offer, and I want to accept it but she wrote another message. In message she wrote that she may can help because she started to work part-time at VZW.
Can someone tell me, would it work if a verizon smartphone user got the esn for the phone, activated it on their line online for matthewKER while he still has the phone, then call verizon from some land line or still active phone and ask them to unlock the phone for a valid reason, then get the code, give it to matthewKER, he unlocks it, then reconnect your own smartphone back to your verizon line? I assume he wouldn't get service or be able to call or anything given that the phone is in hungary, though if it can that's the only risk I see in doing this.
Very interesting...
This situation is very, very interesting... After I sent a video to wirelessprofessional about my bad codes to refund his and my money (because he got same wrong codes), he sent an e-mail. He wrote in the e-mail that he activated my phone on his account and he got an unlock code from VZW. And there is surprise: this code doesn't work, too.
But it isn't end of the story... The seller is also trying to take an unlock code from VZW (she said she works part-time at VZW now) and she wrote me different things than wirelessprofessional. She wrote that she need the pre-installed SIM-card number to unlock method, and today she wrote that the assistant at VZW Global Support wanted to do this method step-by-step with her, but the phone is in Hungary so she ask the assistant how does she do it at home, but assistant said her that call him again if she can use the phone while she speaking on the other phone.
My advice if you want to buy D2G outside USA: DON'T TRY TO BUY LOCKED D2G. To buy an unlocked one with bad ESN is better choice than buy a locked one with clean ESN...
ben7337: Thanks for your post, I hope someone can unlock my phone finally.
same problem, who can help pm please
Santiss, I had a similar problem and ended up selling the phone and buying and unlocked one. I een got the unlock code straight fro ma Verizon Wireless representative and it still didn't work. I initially thought it was because I had to be within reach of the Verizon network in order for the code to work but that was not the case; the code simply didn't work.
My advice? Just get rid of the phone (sell it, return it...) and get one that's already unlocked. The unlock codes are apparently a matter of luck and not a safe bet.
I have unlocked two D2Gs myself online. I know of 3 others that were unlocked using the same site. I HAVE NOTHING TO DO WITH THIS SITE! I just have used them myself for several different phone models and they always work perfectly.
One of my D2Gs is a very recent new model, the other one was an early phone, both unlocked fine.
I strongly suggest that people try this site before giving up.
mobileunlockstoredotcom
I think it was around the $10USD mark the last time I looked. I got my codes within an hour.
Both my D2Gs are used worldwide on GSM networks and are behaving well. I just did the edit of the radio image that should remove the band locks when I am next in the US in a couple of weeks, that should be interesting!
Hey guys I just wanted to share my experience so here it goes.
I just bought an AT&T Unlocked Veer. I've been with AT&T for two years. I got on the support chat on AT&T's website and asked the lady for unlock codes for two phones, my veer and my Atrix 4G. The Atrix went without a hitch she had it in like two mins but the Hp Veer was a different story but in no way was it a hassle. This is what happened...After I got the code for the Atrix I asked her for the code to the Veer, so I gave her my IMEI and she said one moment and then she messaged back saying that the phone is able to be unlocked but that the code wasn't in her system. I've read online all about AT&T not having the codes so I expected this. But then the lady said I'm gonna start a case for you so someone with more access can possible retrieve the code for you. I'm like awesome. So she sets up the case and thats pretty much it. In four days (today) I received an email with all the info and the unlock code. =] (They ask for a number to contact but just ask if they can do it by email.)
I don't know if this is common knowledge but I thought I would post about it so people can find out.
Im attaching a text document to show you guys what the email consisted of.
I have removed all personal information.
I didn't get one reply lol
Sent from my MB860 using Tapatalk
do you think that the codes that are sold on ebay for the veer are working fine?
cuz i bought one on ebay and had it shipped to brazil, only to realize days later that it was locked to att....
rpadula said:
do you think that the codes that are sold on ebay for the veer are working fine?
cuz i bought one on ebay and had it shipped to brazil, only to realize days later that it was locked to att....
Click to expand...
Click to collapse
I sent you a pm
Sent from my MB860 using Tapatalk
My friend just got a HP Veer and i think its locked to AT&T.
how can she get this unlocked to use ity with India SIM?
salim1001 said:
My friend just got a HP Veer and i think its locked to AT&T.
how can she get this unlocked to use ity with India SIM?
Click to expand...
Click to collapse
Not quite sure I'm in the USA
Sent from my MB860 using Tapatalk
Hello All,
Any recommendations to a website that will Sim Unlock my T-Mobile device to use it on international GSM?
Thanks
Are you currently a T-Mobile customer or no? If so you should be able to get them to unlock it for you. If not I don't know the answer.
Ebay and other unlocking sites offer the T-Mobile app unlock up for sale, anywhere between 25-50 bucks or so.
There is an app on there to check if you are eligible for unlock.
Traditionally, you could call T-Mo's Customer Care and request an unlock. They have been generally pretty lenient on letting people unlock (especially for long time customers).
However, seeing as there is this unlock app built in to the phone that has a temporary unlock option, you may only get authorized to use that until your phone is paid off or something to that extent.
It is definitely worth a call.
toefurkey said:
There is an app on there to check if you are eligible for unlock.
Traditionally, you could call T-Mo's Customer Care and request an unlock. They have been generally pretty lenient on letting people unlock (especially for long time customers).
However, seeing as there is this unlock app built in to the phone that has a temporary unlock option, you may only get authorized to use that until your phone is paid off or something to that extent.
It is definitely worth a call.
Click to expand...
Click to collapse
I purchased the phone from ebay USA, and i live abroad already. Then found out when i got the phone and tried using my local SIM that it were locked
But now i got it unlocked, for anybody else seeking unlock service PM me.
I'd remove the link if I were you....
Bought my wife's G5 from T-Mobile Online. Called to request to have it unlocked and they told me they have a 40 day waiting period then I can have it unlocked. They waived it immediately once I told them I was in the military and currently stationed overseas. Took about 6hrs to receive the unlock information.
dinggus said:
Bought my wife's G5 from T-Mobile Online. Called to request to have it unlocked and they told me they have a 40 day waiting period then I can have it unlocked. They waived it immediately once I told them I was in the military and currently stationed overseas. Took about 6hrs to receive the unlock information.
Click to expand...
Click to collapse
Congrats. You saved the 40 days waiting. My case was different, after i purchased mine on ebay, i found out that the IMEI is blacklisted (outstanding balance), so i had to go to third party services.
Zaynoun said:
Congrats. You saved the 40 days waiting. My case was different, after i purchased mine on ebay, i found out that the IMEI is blacklisted (outstanding balance), so i had to go to third party services.
Click to expand...
Click to collapse
Well, that sucks. I'll always buy from Swappa since I bought my LG v10 from there. Also remember, if you're buying a phone from someone, to ask for the IMEI to verify with the carrier that it isn't blacklisted. You probably actually paid the person enough so they can fix themselves.
dinggus said:
Well, that sucks. I'll always buy from Swappa since I bought my LG v10 from there. Also remember, if you're buying a phone from someone, to ask for the IMEI to verify with the carrier that it isn't blacklisted. You probably actually paid the person enough so they can fix themselves.
Click to expand...
Click to collapse
Well, the issue was solved with 45$ I was in a hurry to buy it because the price was attractive and swappa had much higher prices. Well next time, for sure more investigation must be done before buying.
I dont mean to hijack this thread but it's exactly my problem. I have at&t in Iowa (pretty much no tmobile presence here) bought a brand new g5 off ebay wasnt paying attention to the fact that it was locked to tmobile. I did try a site that charges 30 something bucks to get it unlocked and they emailed be back the next day saying they couldnt do it. I checked the eimi or whatever on swappa, says its clean. I saw somewhere that the best way to get the unlock code is to order a prepaid sim and load some money on it and wait 2 weeks and then request the unlock code? I went to tmobile's website and got halfway through the prepaid sim screens but when i put the eimi number in it comes back with nothing, i am assuming thats because the phone has never been activated anywhere before? Appreciate the help, I dont want to pile more dumb on top of dumb...
I need help unlocking my LG g5. I bought it online through eBay from someone that works at LG.
The phone came sealed, I ordered a unlock code, but I discovered as soon as I turned it on that now I need to unlock through t-mobile device unlock app.
The site I ordered my code said they would change my status on the t-mobile database so I can unlock the device through the app.
I Googled around and that should have worked. But apparently my IMEI is not registered t-mobile.
I bought a prepaid Sim and put it on the phone. It's working at t-mobile but its still not at their database (the IMEI).
What should I do?
Is there any way to force the IMEI to t-mobile database so it can be unlocked through the third party?
Or is there any other way to unlock it.
Please help...
Sent from my LG-H830 using XDA-Developers mobile app
fvc2000 said:
I need help unlocking my LG g5. I bought it online through eBay from someone that works at LG.
The phone came sealed, I ordered a unlock code, but I discovered as soon as I turned it on that now I need to unlock through t-mobile device unlock app.
The site I ordered my code said they would change my status on the t-mobile database so I can unlock the device through the app.
I Googled around and that should have worked. But apparently my IMEI is not registered t-mobile.
I bought a prepaid Sim and put it on the phone. It's working at t-mobile but its still not at their database (the IMEI).
What should I do?
Is there any way to force the IMEI to t-mobile database so it can be unlocked through the third party?
Or is there any other way to unlock it.
Please help...
Sent from my LG-H830 using XDA-Developers mobile app
Click to expand...
Click to collapse
Did you try the permanent lock option on the t-mobile unlock app? What message did you get then?
So far I tried 2 different services and requested unlock code but none of them worked, they simply didn't get back to me with any results.
Can someone suggest one that actually worked for them please and PM me?
Thanks guys.
Zaynoun said:
Did you try the permanent lock option on the t-mobile unlock app? What message did you get then?
Click to expand...
Click to collapse
It says:
Unlock Failed: This mobile device is eligible for unlock. For device unlock eligibility details, please go online or contact Customer Support.
And even if I go online, to T-Mobile IMEI check website, it says my IMEI is not recognized at T-Mobile.
Thats the problem.
Although I'm using it at T-Mobile, and it is a T-Mobile branded phone.
And because it's not at the database, I can't do ANYTHING to try to unlock it through third parties.
fvc2000 said:
It says:
Unlock Failed: This mobile device is eligible for unlock. For device unlock eligibility details, please go online or contact Customer Support.
And even if I go online, to T-Mobile IMEI check website, it says my IMEI is not recognized at T-Mobile.
Thats the problem.
Although I'm using it at T-Mobile, and it is a T-Mobile branded phone.
And because it's not at the database, I can't do ANYTHING to try to unlock it through third parties.
Click to expand...
Click to collapse
Maybe it has been bought on contract and must have been activated first so that IMEI would be registered at T-Mobile.
Mine was blacklisted and i unlocked it. It shouldn't be a big deal for yours.
I would suggest drop T_mobile a visit or call, and check with them what is wrong.
Logically, if the IMEI is not on their database then it shouldn't be carrier locked.
I will drop you a PM for a contact that might help you in this issue.
Zaynoun said:
Maybe it has been bought on contract and must have been activated first so that IMEI would be registered at T-Mobile.
Mine was blacklisted and i unlocked it. It shouldn't be a big deal for yours.
I would suggest drop T_mobile a visit or call, and check with them what is wrong.
Logically, if the IMEI is not on their database then it shouldn't be carrier locked.
I will drop you a PM for a contact that might help you in this issue.
Click to expand...
Click to collapse
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
twoxa said:
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
Click to expand...
Click to collapse
I am activated on TMO network, since I'm using the phone at tmobile.
I just discovered that for some weird reason my IMEI was wrong at tmobile.
I hope this is the reason.
fvc2000 said:
i am activated on tmo network, since i'm using the phone at tmobile.
I just discovered that for some weird reason my imei was wrong at tmobile.
I hope this is the reason.
Click to expand...
Click to collapse
that's weird
twoxa said:
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
Click to expand...
Click to collapse
Noway get it unlocked without using the app. That is why unlocking service is starting from 30$ up to 45$. After i got confirmation from my unlock provider, i run the app, permanent unlock, and then unlock successfull reboot phone.
Hi there,
I've been trying to unlock a T-Mobile LG G5 that I bought through ebay but nobody seems to be able to.
The unlock app returns that I'm not elegible for unlock.
I tried many third party unlock sites, but apparently my IMEI is not registered at T-Mobile.
I went to many T-Mobile stores, talked to managers, but I even though they all tried helping me unlock, since my device is paid (it shows up in their database as GOOD IMEI) and I'm not american, at the customer support (on the phone) they say they cant unlock my phone because my IMEI is not from their network. Although the phone IS from t-mobile, with t-mobile box, t-mobile rom, and t-mobile apps.
Does someone have any insight in what to do.
I tried even at ebay people that unblock blacklisted IMEIs, but mine just doesn't show up for anybody. I've been refunded for already 4 different unlocking services.
Is it possible my IMEI is really from another network and the device is locked there? Or is T-Mobile screwing something up?
PS: my phone does work with t-mobile, although the manager said I should watch out since my IMEI apparently is from another network, if it gets blacklisted there, I loose t-mobile access also.
Only T-Mobile can unlock. File paypal claim for fraud.
Sent from my LG-H811 using Tapatalk
You need to have your phone running on t-mobile network for some time until it registers.
Maybe a pre-paid sim and make some calls every day for like 1 month.
After that t-mobile will be able to see it on their system.
LGSilva said:
You need to have your phone running on t-mobile network for some time until it registers.
Maybe a pre-paid sim and make some calls every day for like 1 month.
After that t-mobile will be able to see it on their system.
Click to expand...
Click to collapse
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.
Is there a way to unlock through custom rom?
So I'm not saying this is the case but I did see reports last year from users who purchased units that were intended for employees. T-Mobile employees have access to a discounted G5 that is not intended for resale. Users that bought those G4s had issues with unlocking the device for some reason or another. The device itself is T-Mobile branded and the IMEI is clean but for some reason they are not recognized by the system to some extent. I'm just guessing that might be the case with your unit. Since you said that the IMEI is clean and that it is indeed a T-Mobile unit. I don't know of a solution since I did not see updates from those users that had purchased it secondhand.
Kawaisa said:
So I'm not saying this is the case but I did see reports last year from users who purchased units that were intended for employees. T-Mobile employees have access to a discounted G5 that is not intended for resale. Users that bought those G4s had issues with unlocking the device for some reason or another. The device itself is T-Mobile branded and the IMEI is clean but for some reason they are not recognized by the system to some extent. I'm just guessing that might be the case with your unit. Since you said that the IMEI is clean and that it is indeed a T-Mobile unit. I don't know of a solution since I did not see updates from those users that had purchased it secondhand.
Click to expand...
Click to collapse
But could I be able to flash a custom rom, and unlock it?
i'm in the same boat. waiting on my prepaid sim card from tmobile read somewhere if you wait like 2 weeks you can get it unlocked....if not...lesson learned...
After 40 days if there is no EIP balance the Unlock App will work.
This includes with the employee discounted phones. I had the same thing last year with the g4.
fvc2000 said:
But could I be able to flash a custom rom, and unlock it?
Click to expand...
Click to collapse
No, only T-Mobile can do sim unlock.
Sent from my LG-H811 using Tapatalk
fvc2000 said:
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.
Click to expand...
Click to collapse
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list
Thank you!
I am going through the same hell you went through.
I've been approved unlock from 5 different supervisors. And none of them understand why my phone isn't getting unlocked.
It seams like the system know the IMEI is not bought at a T-Mobile store (although it IS t-mobile phone) and is not registerind on the unlock database.
All supervisors act as surprised that I'm not being able to unlock the device since it shows to them as unlocked.
How do I open a claim at FCC? I'm from brazil. Am I allowed to enter a claim?!
And do I really need to wait for 40 days to contact this Jennifer? What are the requirements?
markbencze said:
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list
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Click to collapse
fvc2000 said:
Thank you!
I am going through the same hell you went through.
I've been approved unlock from 5 different supervisors. And none of them understand why my phone isn't getting unlocked.
It seams like the system know the IMEI is not bought at a T-Mobile store (although it IS t-mobile phone) and is not registerind on the unlock database.
All supervisors act as surprised that I'm not being able to unlock the device since it shows to them as unlocked.
How do I open a claim at FCC? I'm from brazil. Am I allowed to enter a claim?!
And do I really need to wait for 40 days to contact this Jennifer? What are the requirements?
Click to expand...
Click to collapse
Requirements are that device must be paid in full, you must use it in their network for 40 days. If you've done both of those them just contact Jennifer directly. Email and then call her. If you don't get a reply Google the fcc in USA and file a claim about tmo refusing to unlock your phone. That's how I worded mine. I just said I meet all the requirements and they refuse to do it...might be a stretch of the truth but it worked.
I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?
bastage said:
After 40 days if there is no EIP balance the Unlock App will work.
This includes with the employee discounted phones. I had the same thing last year with the g4.
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This happens even with postpaid or only with pre paid SIM's?
chorales said:
i'm in the same boat. waiting on my prepaid sim card from tmobile read somewhere if you wait like 2 weeks you can get it unlocked....if not...lesson learned...
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Did yours work?
The weirdest thing is that NOW tmobile is telling me my phone is already unlocked. I have their emails telling me how to proceed with the unlock and everything. But the phone just doesn't unlock!
markbencze said:
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list
Click to expand...
Click to collapse
I didn't have this complications unlocking my T-Mobile Lg G5 at all. I purchased it off ebay and i live already overseas, then upon checking eligibility for unlocking over T-Mobile IMEI verification, it came out that the phone has a bad ESN / IMEI due to outstanding balance. Third party websites like unlockbase or unlockunit don't unlock bas IMEI phones already, so i used one service on ebay that was same price as unlockbase and unlockunit ( about 40$) and they unlocked my phone within 36 hours. I then run the Unlock app, permanent unlock and voila, unlocking done and device rebooted. This was on April 14th.
I don't know if lately T-Mobile added some security on their servers so that IMEI won't be accessable by third parties. And i helped lot of guys on my thread unlock their devices as well through the procedure i already went through.
---------- Post added at 01:17 PM ---------- Previous post was at 01:02 PM ----------
MicroMod777 said:
Only T-Mobile can unlock. File paypal claim for fraud.
Sent from my LG-H811 using Tapatalk
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Not at all. I unlocked my black ESN/IMEI Lg G5 and it is working super fine. and that was 14th April, and unlocking took less than 36 hours. Maybe T-Mobile added lately some security stuff to prevent these unlocking procedures.
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fvc2000 said:
Is there a way to unlock through custom rom?
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I am afraid this will be faaaaar hard to get. T-Mobile Lg G5 has a pretty locked Bootloader with is super hard to unlock. Rooting and TWRP as well are still pending for this device. So flashing a custom ROM ( when available) might solve it but you have to wait for some time for that.
---------- Post added at 01:31 PM ---------- Previous post was at 01:23 PM ----------
fvc2000 said:
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.
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You might have bought a non-activated t-mobile phone. So that's why the IMEI is totally not on their database, and in case they will find it it will show unlocked because device is not activated. The device should have been activated on the same account or the origial purchaser. After the minimum period of use on their network it will show up on the IMEI verification. What they are seeing now is the device original IMEI in their system ( each device IMEI should be entered in their system before offering for sale), but this IMEI will show up in the verification area only when it gets activated and the carrier network recognizes it that it is SIM unlocked. I suppose so...
fvc2000 said:
Did yours work?
The weirdest thing is that NOW tmobile is telling me my phone is already unlocked. I have their emails telling me how to proceed with the unlock and everything. But the phone just doesn't unlock!
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Click to collapse
i got my prepaid sim yesterday so the waiting game begins...
fvc2000 said:
I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?
Click to expand...
Click to collapse
Either that or sell the phone.
fvc2000 said:
I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?
Click to expand...
Click to collapse
Tmo's SImple Global does cover Brazil
http://www.t-mobile.com/optional-services/roaming.html
fvc2000 said:
This happens even with postpaid or only with pre paid SIM's?
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Click to collapse
Prepaid should be fine.