Hello,
I bought a T-Mobile Galaxy S7 on samsung.com and i haven't been able to SIM unlock it.
After many calls and chats, T-Mobile support told me this: "... because the device was purchased directly from the manufacturer our system doesn't recognize the device as being a T-Mobile device. Even though it is a T-Mobile model and has T-Mobile software, a T-Mobile device is considered to be one bought or sold by T-Mobile directly. We have a database of the IMEI's of the devices we carry and sell, and this lets us unlock eligible devices upon a customer's request."
Samsung support is useless.
I tried a 3rd party unlock service two weeks ago and I'm still waiting. They asked me to please be patient because the T-Mobile server has been down.
T-Mobile unlock app did more damage than good.
I'm also still trying to return the cellphone but Samsung hasn't sent any prepaid labels yet, I've called 3 times on 3 different weeks and they said they're about to send it. , that I should wait a couple of days.
So, in the mean time, is there any other option to unlock this thing? like a brute force unlock.
Thanks.
Let me know if you find an answer. I have an s6 edge that till date after it being active on T-Mobile for over 8 months (Samsung purchase phone - T-Mobile variant) the application from T-Mobile tells me the device is not eligible". Samsung care says they don't unlock that my carrier does lol
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Would it be possible to flash the MetroPCS ROM and use a SIM unlock service for MetroPCS? Or do the same with AT&T?
yeah everyone i have tried for unlocking says the service is down...more like the inside person they use is not available...have asked a couple of sites and ebay sellers...same thing...they must all use the same person or exploit.
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
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nktwister said:
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
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Click to expand...
Click to collapse
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
jazzdglass said:
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
Click to expand...
Click to collapse
That was a bummer.. the stupid Samsung technical support just reflashed the same software and sent back the phone in a generic box (did not get original box back) .. the same problem still exists.. the device unlock app doesn't work and T-Mobile doesn't have the unlock code for this imei..
I got T-Mobile to fix mine.
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Febby said:
I got T-Mobile to fix mine.
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Click to expand...
Click to collapse
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
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nktwister said:
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
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Click to expand...
Click to collapse
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
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Febby said:
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
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Click to expand...
Click to collapse
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
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nktwister said:
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
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Click to expand...
Click to collapse
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
Febby said:
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
Click to expand...
Click to collapse
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
nktwister said:
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
Click to expand...
Click to collapse
I've had T-Mobile service for around 2 years almost and I did use the T-Mobile s6 edge for almost 11 months.
I believe what the rep that helped me meant is that when you buy a T-Mobile variant phone from Samsung or any oem that you should run the Device unlock app asap otherwise once you leave a SIM card inserted for 5 days or more it will lock the device to that carrier that the sim belongs to.
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I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
Thanks for the replies.. I wasn't able to check last solution as my rep agreed to replace it with T-Mobile sold device.. so got an s7 edge which is cheaper now than s7
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entropism said:
I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
Click to expand...
Click to collapse
I registered in this forum just to say thanks to you. I wasted more than two weeks speaking to tech support. Their attitude was great but they did nothing effective. I read your post and spoke to business support, the unlock issue got resolved quickly over the weekend.
This really saves my ass because I am going overseas soon. T-mobile really need to have better communication between different departments.
A small update for anyone who ends up here via google:
T-Mobile is now aware of the issue, and if you contact them on Twitter (@tmobilehelp), their specialised customer service division, T-Force, can get you unlocked and out the door almost immediately. The process takes a few days, but they know the steps to take to get the ball rolling.
Wow, I can't believe it took 3 months to solve this.
I don't know how much time I lost calling T-Mobile and Samsung. BTW, Samsung support is the worst ever.
Since I heard the about the unlock problem, I started trying to return my phone in parallel while trying to unlock it. Samsung people didn't want to provide prepaid shipping labels, first I never got them after I was told to wait a couple of days. I called many times and got the same response. Then the 30 days passed and they started saying it was to late to return, that I had to pay restocking fee. It took me another month explaining it was their fault the 30 days passed and that I needed prepaid shipping label and a full refund. I received the shipping labels the 2nd week on May and returned the phone. I still haven't received my refund. I called today, and the representative told me the refund was posted just today, and told me to wait 3 to 5 business days.
I'm happy some of you were able to unlock it. I got tired of waiting and talking with the support guys. And I don't even have a T-Mobile line. That's why I wanted to unlock it in the first place.
The easiest way to unlock this is changing the IMEI number, i recently paid $80 to get it changed but it now shows up as unlocked & clean on the T-MOBILE network. Sorry i didn't read this post before maybe this information could have helped.
Related
Anyone know how to unlock the Captivate once it's rooted? Or do I need to buy a code from one of those sites? Thanks.
jentech said:
Anyone know how to unlock the Captivate once it's rooted? Or do I need to buy a code from one of those sites? Thanks.
Click to expand...
Click to collapse
Did'nt they pass some law or loose some class action suit, after 90 days in good standing or something like that AT&T has to give you the unlocked code... The only exception I think was the Iphone, something about thats apple's terms to unlock or not....
http://www.mobileburn.com/news.jsp?Id=9533
You're in the same boat as me. I bought one today knowing it was locked and might not have a code available for a few weeks from one of the "usual" places.
If you did like I did and bought it legit from an AT&T store, there's a chance you can call up AT&T tomorrow (what I'm trying) and get it unlocked all proper like. Otherwise, you may be in for a bit of a wait.
mk69 said:
Did'nt they pass some law or loose some class action suit, after 90 days in good standing or something like that AT&T has to give you the unlocked code... The only exception I think was the Iphone, something about thats apple's terms to unlock or not....
Click to expand...
Click to collapse
Problem is I bought it outright from Best Buy today to use on Rogers in Canada, so I don't have an ATT account. I thought the unlock would be relatively painless.
Croak said:
You're in the same boat as me. I bought one today knowing it was locked and might not have a code available for a few weeks from one of the "usual" places.
If you did like I did and bought it legit from an AT&T store, there's a chance you can call up AT&T tomorrow (what I'm trying) and get it unlocked all proper like. Otherwise, you may be in for a bit of a wait.
Click to expand...
Click to collapse
There's a guy in Burnaby who says it can unlock it using a cable, not a code. Going there tomorrow. Will let you know.
jentech said:
There's a guy in Burnaby who says it can unlock it using a cable, not a code. Going there tomorrow. Will let you know.
Click to expand...
Click to collapse
Please do.
Croak said:
Please do.
Click to expand...
Click to collapse
..and likewise let me know how you make out with AT&T.
Yeah me too. One reason I'm hesitating to buy it is that it's sim locked to AT&T. Since I also travel to other countries, I really need a totally unlocked phone. Please let us know how it turns out.
Phoned AT&T this morning and was told that the Captivate cannot be unlocked, at least not right now.
I called back (sometimes that helps) and chatted with another rep. and was told that AT&T has a 10 month exclusivity to the Samsung Captivate, and there would be no unlock until then.
10 months?? exclusive?? Get a clue AT&T, this thing is available on every major network, and unlocked on most.
If you don't have a post-paid AT&T account, you will get no help from AT&T for this unlock.
But most AT&T reps have no clue what it is. You have to explain to them. But only if you meet the qualification (post-paid, at least 90 days etc.).
can someone check this?
http://www.unlockallcellular.com/samsung-i897-captivate-unlock-code-p-59175.html
http://cellunlocker.net/blog/2010/06/29/how-to-unlock-samsung-captivate/
DarkVasyaK said:
can someone check this?
http://www.unlockallcellular.com/samsung-i897-captivate-unlock-code-p-59175.html
http://cellunlocker.net/blog/2010/06/29/how-to-unlock-samsung-captivate/
Click to expand...
Click to collapse
Yeah unlockallcellular is a legit site.
_Opiate_ said:
Yeah unlockallcellular is a legit site.
Click to expand...
Click to collapse
so, it works?
I'll find out shortly...I did an order with Unlockallcellular a few minutes ago.
Croak said:
I'll find out shortly...I did an order with Unlockallcellular a few minutes ago.
Click to expand...
Click to collapse
I've tried the second one and they came back with 'no code found', and refunded my money.
I also phoned AT&T with my brother's account info and they told me 'can't unlock the phone for 10 months due to it's an AT&T exclusive phone'.
I called AT&T as I have a Premier Account with International calling and always get a subsidy sim unlock, but they were unable to find the unlock code. It seems that these are not available yet. AT&T might be blocking them for a while since the phone is so new.
Tried www.cellunlocker.net/www.unlockcodesource.com and they could not find a code for my phone either. Just ordered from www.unlockallcellular.com. Lets see how that goes.
For some reason, my IMEI ends with /2 after the usual 15 numbers. Anyone know why?
same here, 16 digits/2
My order with unlockallcellular.com is showing as Generating Code... at the moment.
Not getting my hopes up at this point though.
Order is still pending, but they have updated their website, the Captivate is now listed as Not Available.
Bummer.
Current Provider Price Available Delivery Time
AT&T / Cingular - US $7.99 NO 6 to 24 Hrs
Keep us posted if you find anything. I'm waiting on my phone (I'm out of the country too). Hopefully they figure things out in the next week or so. Hope I don't just end up with an expensive new toy...
I am starting to think that this has something to do with our weird IMEI's that end with /02. Maybe some new sim lock feature that Samsung and AT&T have come up with to prevent unlocking. Does anyone know the Vibrant and Galaxy S IMEI formats? Do the have 15 digits and the /02?
Sent from my SAMSUNG-SGH-I897 using XDA App
Hi there,
I've been trying to unlock a T-Mobile LG G5 that I bought through ebay but nobody seems to be able to.
The unlock app returns that I'm not elegible for unlock.
I tried many third party unlock sites, but apparently my IMEI is not registered at T-Mobile.
I went to many T-Mobile stores, talked to managers, but I even though they all tried helping me unlock, since my device is paid (it shows up in their database as GOOD IMEI) and I'm not american, at the customer support (on the phone) they say they cant unlock my phone because my IMEI is not from their network. Although the phone IS from t-mobile, with t-mobile box, t-mobile rom, and t-mobile apps.
Does someone have any insight in what to do.
I tried even at ebay people that unblock blacklisted IMEIs, but mine just doesn't show up for anybody. I've been refunded for already 4 different unlocking services.
Is it possible my IMEI is really from another network and the device is locked there? Or is T-Mobile screwing something up?
PS: my phone does work with t-mobile, although the manager said I should watch out since my IMEI apparently is from another network, if it gets blacklisted there, I loose t-mobile access also.
Only T-Mobile can unlock. File paypal claim for fraud.
Sent from my LG-H811 using Tapatalk
You need to have your phone running on t-mobile network for some time until it registers.
Maybe a pre-paid sim and make some calls every day for like 1 month.
After that t-mobile will be able to see it on their system.
LGSilva said:
You need to have your phone running on t-mobile network for some time until it registers.
Maybe a pre-paid sim and make some calls every day for like 1 month.
After that t-mobile will be able to see it on their system.
Click to expand...
Click to collapse
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.
Is there a way to unlock through custom rom?
So I'm not saying this is the case but I did see reports last year from users who purchased units that were intended for employees. T-Mobile employees have access to a discounted G5 that is not intended for resale. Users that bought those G4s had issues with unlocking the device for some reason or another. The device itself is T-Mobile branded and the IMEI is clean but for some reason they are not recognized by the system to some extent. I'm just guessing that might be the case with your unit. Since you said that the IMEI is clean and that it is indeed a T-Mobile unit. I don't know of a solution since I did not see updates from those users that had purchased it secondhand.
Kawaisa said:
So I'm not saying this is the case but I did see reports last year from users who purchased units that were intended for employees. T-Mobile employees have access to a discounted G5 that is not intended for resale. Users that bought those G4s had issues with unlocking the device for some reason or another. The device itself is T-Mobile branded and the IMEI is clean but for some reason they are not recognized by the system to some extent. I'm just guessing that might be the case with your unit. Since you said that the IMEI is clean and that it is indeed a T-Mobile unit. I don't know of a solution since I did not see updates from those users that had purchased it secondhand.
Click to expand...
Click to collapse
But could I be able to flash a custom rom, and unlock it?
i'm in the same boat. waiting on my prepaid sim card from tmobile read somewhere if you wait like 2 weeks you can get it unlocked....if not...lesson learned...
After 40 days if there is no EIP balance the Unlock App will work.
This includes with the employee discounted phones. I had the same thing last year with the g4.
fvc2000 said:
But could I be able to flash a custom rom, and unlock it?
Click to expand...
Click to collapse
No, only T-Mobile can do sim unlock.
Sent from my LG-H811 using Tapatalk
fvc2000 said:
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.
Click to expand...
Click to collapse
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list
Thank you!
I am going through the same hell you went through.
I've been approved unlock from 5 different supervisors. And none of them understand why my phone isn't getting unlocked.
It seams like the system know the IMEI is not bought at a T-Mobile store (although it IS t-mobile phone) and is not registerind on the unlock database.
All supervisors act as surprised that I'm not being able to unlock the device since it shows to them as unlocked.
How do I open a claim at FCC? I'm from brazil. Am I allowed to enter a claim?!
And do I really need to wait for 40 days to contact this Jennifer? What are the requirements?
markbencze said:
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list
Click to expand...
Click to collapse
fvc2000 said:
Thank you!
I am going through the same hell you went through.
I've been approved unlock from 5 different supervisors. And none of them understand why my phone isn't getting unlocked.
It seams like the system know the IMEI is not bought at a T-Mobile store (although it IS t-mobile phone) and is not registerind on the unlock database.
All supervisors act as surprised that I'm not being able to unlock the device since it shows to them as unlocked.
How do I open a claim at FCC? I'm from brazil. Am I allowed to enter a claim?!
And do I really need to wait for 40 days to contact this Jennifer? What are the requirements?
Click to expand...
Click to collapse
Requirements are that device must be paid in full, you must use it in their network for 40 days. If you've done both of those them just contact Jennifer directly. Email and then call her. If you don't get a reply Google the fcc in USA and file a claim about tmo refusing to unlock your phone. That's how I worded mine. I just said I meet all the requirements and they refuse to do it...might be a stretch of the truth but it worked.
I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?
bastage said:
After 40 days if there is no EIP balance the Unlock App will work.
This includes with the employee discounted phones. I had the same thing last year with the g4.
Click to expand...
Click to collapse
This happens even with postpaid or only with pre paid SIM's?
chorales said:
i'm in the same boat. waiting on my prepaid sim card from tmobile read somewhere if you wait like 2 weeks you can get it unlocked....if not...lesson learned...
Click to expand...
Click to collapse
Did yours work?
The weirdest thing is that NOW tmobile is telling me my phone is already unlocked. I have their emails telling me how to proceed with the unlock and everything. But the phone just doesn't unlock!
markbencze said:
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list
Click to expand...
Click to collapse
I didn't have this complications unlocking my T-Mobile Lg G5 at all. I purchased it off ebay and i live already overseas, then upon checking eligibility for unlocking over T-Mobile IMEI verification, it came out that the phone has a bad ESN / IMEI due to outstanding balance. Third party websites like unlockbase or unlockunit don't unlock bas IMEI phones already, so i used one service on ebay that was same price as unlockbase and unlockunit ( about 40$) and they unlocked my phone within 36 hours. I then run the Unlock app, permanent unlock and voila, unlocking done and device rebooted. This was on April 14th.
I don't know if lately T-Mobile added some security on their servers so that IMEI won't be accessable by third parties. And i helped lot of guys on my thread unlock their devices as well through the procedure i already went through.
---------- Post added at 01:17 PM ---------- Previous post was at 01:02 PM ----------
MicroMod777 said:
Only T-Mobile can unlock. File paypal claim for fraud.
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
Not at all. I unlocked my black ESN/IMEI Lg G5 and it is working super fine. and that was 14th April, and unlocking took less than 36 hours. Maybe T-Mobile added lately some security stuff to prevent these unlocking procedures.
---------- Post added at 01:23 PM ---------- Previous post was at 01:17 PM ----------
fvc2000 said:
Is there a way to unlock through custom rom?
Click to expand...
Click to collapse
I am afraid this will be faaaaar hard to get. T-Mobile Lg G5 has a pretty locked Bootloader with is super hard to unlock. Rooting and TWRP as well are still pending for this device. So flashing a custom ROM ( when available) might solve it but you have to wait for some time for that.
---------- Post added at 01:31 PM ---------- Previous post was at 01:23 PM ----------
fvc2000 said:
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.
Click to expand...
Click to collapse
You might have bought a non-activated t-mobile phone. So that's why the IMEI is totally not on their database, and in case they will find it it will show unlocked because device is not activated. The device should have been activated on the same account or the origial purchaser. After the minimum period of use on their network it will show up on the IMEI verification. What they are seeing now is the device original IMEI in their system ( each device IMEI should be entered in their system before offering for sale), but this IMEI will show up in the verification area only when it gets activated and the carrier network recognizes it that it is SIM unlocked. I suppose so...
fvc2000 said:
Did yours work?
The weirdest thing is that NOW tmobile is telling me my phone is already unlocked. I have their emails telling me how to proceed with the unlock and everything. But the phone just doesn't unlock!
Click to expand...
Click to collapse
i got my prepaid sim yesterday so the waiting game begins...
fvc2000 said:
I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?
Click to expand...
Click to collapse
Either that or sell the phone.
fvc2000 said:
I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?
Click to expand...
Click to collapse
Tmo's SImple Global does cover Brazil
http://www.t-mobile.com/optional-services/roaming.html
fvc2000 said:
This happens even with postpaid or only with pre paid SIM's?
Click to expand...
Click to collapse
Prepaid should be fine.
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Well aside from the fact you're posting about an S7 Edge in the regular S7 forums I'm not sure what to tell you. Are there an T-Mobile stores close to you? If so try taking it to them and see if they can help. If you have any documentation from Samsung saying it's a T-Mobile phone take that with you.
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
bingo500 said:
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
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Click to collapse
I have the same question for S7.. have you been able to find a solution?
Sent from my SM-G930T using Tapatalk
I'm having the same problem I 've been trying to get my phone unlocked and neither tmobile or Samsung can get it unlocked for over a month now. Samsung refuse to take the phone back so is tmobile ( tmobile said that the phone is not a T-Mobile phone because the IMEI number is not in thier system)
So what I told T-Mobile is I used a link sent by T-Mobile to do the exchange so if something wrong with the phone that's their fault so then I got transferred to an account specialist and filed a warranty exchange . And today I got text message from T-Mobile that says my new phone ;Your order #xxxxxxxx for SAM G935T GS7 EDGE 32G GLD EXCH has shipped! We'll send you a notification when your device is ready for pickup.
bingo500 said:
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
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Click to collapse
thanks guys,
me personally i wasn't able to make any progress. t-mobile customer service is not helping at all.
i did get an OTA t-mobile update in the meantime though lol.
will try the warranty exchange trick. problem is i am not in the US right now.
For the warranty exchange tell them to send it to ur home address not the store. Coz mine got sent to the store I went to pick it up the store couldn't give it to me coz once again the imei number is not registered as a tmobile device. So the store manager told me if I have a Twitter account to look for tmobile on Twitter and keep twitting about it . I spoke with representative and she said she knows about my issue and within 72 hours it will be fixed . The next day I reset my phone thru the recovery mode ( power button volume up home button) after the phone booted I set it up , I revive an OTA update which is "weird" and then after the update i tried the unlock app on the phone and BAM ! The is permanently unlocked .
Hi guys:
I bought a Galaxy S8 64GB from somebody. I exchanged my Galaxy S7 Edge and $100 dollars for it. I have AT&T and of course the phone is not unlocked and does not read mi sim card. I have tried reaching to the guy even calling from another phone and when I told him he just hung up.
I paid a unlock service but it says it will take about 3 to 7 days. I now have a Galaxy S5 Active im using until. What can I do? any help?
Thanks,
Wait the 3-7 days for the unlock service....Since you have th S5 active that will hold you down in the mean time.
danny185 said:
What can I do? any help?
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Click to collapse
Not much unfortunately if the SIM is locked to Sprint. Maybe someone else can shed some light on what happens when you flash another U.S. carriers ROM on a phone sold by a different carrier. Meaning if you Odin flashed an AT&T ROM on your Sprint phone would the radio take on the characteristics of AT&T? I'm thinking that the IMEI will forever be identified to Sprint since it was sold as theirs no matter what you do s/w wise.
I'm guessing the guy you bought it from bought it on an installment plan. That or he received it via UPS/FedEx and reported it not delivered. Or worse, picked it up off someone who was supposed to have received its front porch. If there are unpaid installments Sprint won't unlock it. If it was claimed not delivered or stolen its IMEI is blacklisted which means it won't work on AT&T (or pretty much any carrier) no matter what you do.
You can check if the IMEI is blacklisted here. Although since we're talking 72 hours it might not be listed yet even if it was reported lost/stolen.
https://swappa.com/esn?hc_location=ufi
XBlackChaosX said:
Wait the 3-7 days for the unlock service....
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Click to collapse
jus ok so you think they would have something? sombody wrote me to try and install the verizon firmware to see if it works.
Thanks
BarryH_GEG said:
Not much unfortunately if the SIM is locked to Sprint. Maybe someone else can shed some light on what happens when you flash another U.S. carriers ROM on a phone sold by a different carrier. Meaning if you Odin flashed an AT&T ROM on your Sprint phone would the radio take on the characteristics of AT&T? I'm thinking that the IMEI will forever be identified to Sprint since it was sold as theirs no matter what you do s/w wise.
I'm guessing the guy you bought it from bought it on an installment plan. That or he received it via UPS/FedEx and reported it not delivered. Or worse, picked it up off someone who was supposed to have received its front porch. If there are unpaid installments Sprint won't unlock it. If it was claimed not delivered or stolen its IMEI is blacklisted which means it won't work on AT&T (or pretty much any carrier) no matter what you do.
You can check if the IMEI is blacklisted here. Although since we're talking 72 hours it might not be listed yet even if it was reported lost/stolen.
https://swappa.com/esn?hc_location=ufi
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Click to collapse
Well i checked with swap and others at it says the phone is clean!
BarryH_GEG said:
Not much unfortunately if the SIM is locked to Sprint. Maybe someone else can shed some light on what happens when you flash another U.S. carriers ROM on a phone sold by a different carrier. Meaning if you Odin flashed an AT&T ROM on your Sprint phone would the radio take on the characteristics of AT&T? I'm thinking that the IMEI will forever be identified to Sprint since it was sold as theirs no matter what you do s/w wise.
I'm guessing the guy you bought it from bought it on an installment plan. That or he received it via UPS/FedEx and reported it not delivered. Or worse, picked it up off someone who was supposed to have received its front porch. If there are unpaid installments Sprint won't unlock it. If it was claimed not delivered or stolen its IMEI is blacklisted which means it won't work on AT&T (or pretty much any carrier) no matter what you do.
You can check if the IMEI is blacklisted here. Although since we're talking 72 hours it might not be listed yet even if it was reported lost/stolen.
https://swappa.com/esn?hc_location=ufi
Click to expand...
Click to collapse
BTW somebody wrote to me to try the verizon firmware since it is "unlocked" I started downloading it but i don't want to do anything until somebody has some light.
Thanks
BarryH_GEG said:
Not much unfortunately if the SIM is locked to Sprint. Maybe someone else can shed some light on what happens when you flash another U.S. carriers ROM on a phone sold by a different carrier. Meaning if you Odin flashed an AT&T ROM on your Sprint phone would the radio take on the characteristics of AT&T? I'm thinking that the IMEI will forever be identified to Sprint since it was sold as theirs no matter what you do s/w wise.
I'm guessing the guy you bought it from bought it on an installment plan. That or he received it via UPS/FedEx and reported it not delivered. Or worse, picked it up off someone who was supposed to have received its front porch. If there are unpaid installments Sprint won't unlock it. If it was claimed not delivered or stolen its IMEI is blacklisted which means it won't work on AT&T (or pretty much any carrier) no matter what you do.
You can check if the IMEI is blacklisted here. Although since we're talking 72 hours it might not be listed yet even if it was reported lost/stolen.
https://swappa.com/esn?hc_location=ufi
Click to expand...
Click to collapse
danny185 said:
Well i checked with swap and others at it says the phone is clean!
Click to expand...
Click to collapse
For now, it's clean. Wait until he reports it lost/stolen.
danny185 said:
Hi guys:
I bought a Galaxy S8 64GB from somebody. I exchanged my Galaxy S7 Edge and $100 dollars for it. I have AT&T and of course the phone is not unlocked and does not read mi sim card. I have tried reaching to the guy even calling from another phone and when I told him he just hung up.
Click to expand...
Click to collapse
So, he gets a new Galaxy S8, since his phone was "lost/stolen" by paying for the deductible, he gets to sell YOUR Galaxy S7 Edge for some money, AND he has $100 cash to throw towards that deductible. I'm guessing the deductible will be $150 or $200 for the S8. So, how much can he sell your S7 Edge for? $400 or so?
https://protection.sprint.com/tep/en/faq.html
SPRINT TOTAL PROTECTION
Q: Is there a deductible charge or additional fee?
There is a $50, $100, $150 or $200 non-refundable deductible per approved insurance replacement (depending upon your device). Payment of the deductible is required upon approval of the claim.
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Click to collapse
ChazzMatt said:
For now, it's clean. Wait until he reports it lost/stolen.
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Click to collapse
:crying: aw man!!! I hope he doesn't!!! I don't think those cellphones are on his account he had AT&T also. So don't know if the guy who I bought it from can report them!!!
BTW does yours say on the back main kit?
On the label on the back where the IMEI is mine says Main Kit
anything?
thanks
danny185 said:
BTW somebody wrote to me to try the verizon firmware since it is "unlocked" I started downloading it but i don't want to do anything until somebody has some light.
Thanks
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Click to collapse
Umm no, Verizons firmware won't unlock anything.
peachpuff said:
Umm no, Verizons firmware won't unlock anything.
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Click to collapse
:crying::crying::crying::crying::crying::crying::crying::crying::crying:
So Flashed the Verizon Firmware to the Sprint cellphone and on ODIN everything went well but the cellphone still has sprint splash screens etc.
SO im assuming nothing happened!!
Ok just letting you guys know that i did flash the verizon firmware on the Sprint Galaxy S8 everything on ODIN passed but the cellphone when it rebooted still had Sprints Splash screens etc. So the flash for me did not work!!
danny185 said:
Ok just letting you guys know that i did flash the verizon firmware on the Sprint Galaxy S8 everything on ODIN passed but the cellphone when it rebooted still had Sprints Splash screens etc. So the flash for me did not work!!
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Check your inbox
Out of curiosity do the different us carrier variants of the S8 have different frequency bands?
XBlackChaosX said:
Out of curiosity do the different us carrier variants of the S8 have different frequency bands?
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Don't know but we know that AT&T, T-Mobile,Verizon and sprint all are G950U
XBlackChaosX said:
Out of curiosity do the different us carrier variants of the S8 have different frequency bands?
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Click to collapse
Yes they all support different bands. Some share a few bands but most work best on that specific carrier themselves.
Flashing firmware does nothing to lock status. It has to be unlocked by operator or by code from 3rd party. You cant do anything now just wait for unlock code.
Sent from my ONEPLUS A3003 using XDA-Developers Legacy app
danny185 said:
I bought a Galaxy S8 64GB from somebody. I exchanged my Galaxy S7 Edge and $100 dollars for it.
Click to expand...
Click to collapse
Why would you ever buy off of Craig's List when you can buy off of swappa? Stupid.
That guy is likely going to stop paying on that device and then it will be blacklisted and worthless. You made an expensive mistake. Next time, buy off of swappa.
Ok I managed to kind of sweet talk my way on 1st person on t-mobile facebook chat to elevate my imei to the unlock team as I got the email cc'ed to me so I believe the process has at least been started.
I do not live in the USA and I certainly have never had a t-mobile account.
I mentioned I brought it from bestbuy.
That was like 12 days ago.
The imei still shows up "we do not recognize...." on:
https://www.t-mobile.com/verifyIMEI.aspx
When I hit them up about it they say what happens when you try the unlock app and as we all know that dont work until you upgrade to m version or whatever it is but then you lose the unlock.
What I want to know is, is there a way to confirm the imei before doing the upgrade? Or do I just wait for the original person I spoke to get back from holiday n hopefully they can follow it up? Lol
mrw187 said:
Ok I managed to kind of sweet talk my way on 1st person on t-mobile facebook chat to elevate my imei to the unlock team as I got the email cc'ed to me so I believe the process has at least been started.
I do not live in the USA and I certainly have never had a t-mobile account.
I mentioned I brought it from bestbuy.
That was like 12 days ago.
The imei still shows up "we do not recognize...." on:
https://www.t-mobile.com/verifyIMEI.aspx
When I hit them up about it they say what happens when you try the unlock app and as we all know that dont work until you upgrade to m version or whatever it is but then you lose the unlock.
What I want to know is, is there a way to confirm the imei before doing the upgrade? Or do I just wait for the original person I spoke to get back from holiday n hopefully they can follow it up? Lol
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Click to collapse
It took me close to 2 weeks and I'm a long term tmobile customer... They elevate it to the technical team then will ask you to run the app and see if it unlocks. I had 3 or so contacts from tmobile telling me to run the app before it finally was able to unlock. Each time it didn't work, they escalated it further up their tech support ladder.
Not being a tmobile customer, your mileage may vary.
Sent from my LG-H830 using Tapatalk
Sdobron said:
It took me close to 2 weeks and I'm a long term tmobile customer... They elevate it to the technical team then will ask you to run the app and see if it unlocks. I had 3 or so contacts from tmobile telling me to run the app before it finally was able to unlock. Each time it didn't work, they escalated it further up their tech support ladder.
Not being a tmobile customer, your mileage may vary.
Sent from my LG-H830 using Tapatalk
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Click to collapse
I have an octoplus usb dongle for lg and samsung.
I can manipulate the imei for the H830 apparently according to the support list.
If I was able to get hold of a whitelisted imei, change my imei to that same one, run the unlock app then change imei back would that work?
mrw187 said:
I have an octoplus usb dongle for lg and samsung.
I can manipulate the imei for the H830 apparently according to the support list.
If I was able to get hold of a whitelisted imei, change my imei to that same one, run the unlock app then change imei back would that work?
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Click to collapse
I am pretty sure that's illegal and no one will give you their IMEI. You're better off trying to buy an unlock code on eBay.
Sent from my LG-H830 using Tapatalk