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How do you tell if your D2G? I just received my awesome new D2G from verizon and the invoice states that it is unlocked. I will be visiting Saudi Arabia for a year and would like to use this phone on their networks, any suggestions?
George
PS, where do I get the XDA app? From the marketplace? <~~ nevermind, i found it.
I would call Global Support and ask them (800-711-8300). Since you're going to be out of the country for a year, get an unlock code from them just in case. You're allowed one every 10 months per line, so you've got nothing to lose. Or, you can make it to SA and see what happens. If it won't work over there, call Global Support and get the unlock code then (908-559-4899 - airtime free on VZW SIM card outside of US).
ok, does that mean i have to request one every 10 months or is the code permanent? I don't understand to purpose of the 908 phone #.
george
Sent from my DROID2 GLOBAL using the XDA mobile application powered by Tapatalk
I bought a HTC one s for 200$ off of Craiglist (first time buying anything from there) came home and tried putting a SIM card in it doesn't get any signal. So i called tmobile up and they said to me the phone was block for fraud and they told me there isn't anything they can do about it. I tried calling n texting the seller back he would not respond. Is there anything i can do with the phone now or am i just stuck with the way the phone is now?
Sent from my Galaxy Nexus using Tapatalk 2
igotdez said:
I bought a HTC one s for 200$ off of Craiglist (first time buying anything from there) came home and tried putting a SIM card in it doesn't get any signal. So i called tmobile up and they said to me the phone was block for fraud and they told me there isn't anything they can do about it. I tried calling n texting the seller back he would not respond. Is there anything i can do with the phone now or am i just stuck with the way the phone is now?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Not much you can do as far as T-mobile.
It could be SIM unlock to use on a different network, ie AT&T.
Meant to "quote" but gave you a "Thanks" LOL
i tried the free method of unlocking it but that didn't work. I thought i was coming up with the wrong code but turns out it was the correct code because i tried a online website that charge to unlock it and they gave me the same exact code i came up with and still haven't had any luck
Sent from my Galaxy Nexus using Tapatalk 2
Did you use a SIM card from a different carrier than T-mobile?
baseballfanz said:
Did you use a SIM card from a different carrier than T-mobile?
Click to expand...
Click to collapse
Yeah i tried using my at&t SIM card but every time i try to type the unlock code in it would tell me unsuccessful unlock. I tried it at least 4 times.
Sent from my Galaxy Nexus using Tapatalk 2
igotdez said:
Yeah i tried using my at&t SIM card but every time i try to type the unlock code in it would tell me unsuccessful unlock. I tried it at least 4 times.
Sent from my Galaxy Nexus using Tapatalk 2
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Yeah I do see some peoples say their unlock code don't work either.
baseballfanz said:
Yeah I do see some peoples say their unlock code don't work either.
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Click to collapse
I'm curious as to why it will not work, is it because the phone imei was block by tmobile. Would that also block me from unlocking it. I look everywhere online n i can't seem to find a solution.
Sent from my Galaxy Nexus using Tapatalk 2
I have no idea what you can do OP but damn that sucks. Good luck with resolving it... now I'm going to think twice before buying a phone from Craiglist.
Always power up, insert sim and make a test call, text and data pull with any used phone purchase. Put the screen through tests, and the touch sensor. Test the headphone jack and all buttons. Look at water damage indicators.
There is a sim unlock thread in development section have you tried it? The only way than would be to change your imei though thats ILLEGAL! As ILLEGAL as stealing and buying the steal!
mughalgxt said:
There is a sim unlock thread in development section have you tried it? The only way than would be to change your imei though thats ILLEGAL! As ILLEGAL as stealing and buying the steal!
Click to expand...
Click to collapse
I tried that thread did everything correct but had no luck unlocking it.
Sent from my Galaxy Nexus using Tapatalk 2
igotdez said:
I tried that thread did everything correct but had no luck unlocking it.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Does the wifi work fine? Hopefully it isn't a hardware issue!
Everything works fine the phone is practically new it came with the original box and everything. Its just block by T-Mobile carrier. I'll go check at a local cell phone shop and see if they can unlock it, to see if it works on another carrier. If it doesn't then got damnit I'm stuck with the phone way it is....
Sent from my HTC One S using Tapatalk 2
Making call., send text , .... On the phone before you buy still not enough. There are some asshole out there sell the phone;
1) then report stolen (assume they have insurance ) . Then whatever you do still meaningless.
2) they are on value plan ( they pay full price for thier phone in 20 month). Then they stop using tmobile.
=> both cases above will make tmobile lock your phone.
The most safety way to buy phone on craoglist now is have proof of purchase from the owner.
Sent from my HTC VLE_U using xda app-developers app
A proof of purchase from seller on CL does not insure you won't have these fraud problems.
To OP, I would file a police report.
baseballfanz said:
A proof of purchase from seller on CL does not insure you won't have these fraud problems.
To OP, I would file a police report.
Click to expand...
Click to collapse
no, with proof of purchase that shows the seller is the one who bought the phone from tmobile, then you can contact tmobile so they can unlock your phone and make the seller pays for what he/she did. If you file a police report, i assume they wouldn't do anything except you have to turn in the phone you bought. There are several topics on XDA discuss about this problem and the only loser is the buyer. I'm feel sorry for OP.
P/s: nasty things like this are happening more often on Craigslist lately, this is why i won't buy phone from craigslist anymore.
tritran18518 said:
no, with proof of purchase that shows the seller is the one who bought the phone from tmobile, then you can contact tmobile so they can unlock your phone and make the seller pays for what he/she did.
Click to expand...
Click to collapse
What these people are doing is buying the phone on a payment plan. Sell the phone on CL and not make the payments to Tmobile. Sometimes phone will work for a month till it get BL. There's no disputing that it was bought from Tmobile but no payment to then equal BL phone.
baseballfanz said:
What these people are doing is buying the phone on a payment plan. Sell the phone on CL and not make the payments to Tmobile. Sometimes phone will work for a month till it get BL. There's no disputing that it was bought from Tmobile but no payment to then equal BL phone.
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Click to collapse
Yeah, that's the case make me pissed off. By BL a phone because some one not pay money for them, Tmobile just wastes their phone, make the buyer become such a loser and pretty angry to tmobile them-self . however, the winner is the a**hole who sold the phone...
Weirdest thing is that it can't be unlocked ?? Gosh
Sent from my HTC One X using xda premium
Not sure how it works in the States but here in the UK if your phone gets blocked it'll be blocked on all UK carriers.
If you put any sim card it checks against a database and notifies that it's barred.
No way around it apart from changing IMEI which is ILLEGAL.
Sent from my HTC One X using Tapatalk 2
Is it possible? I've ran out of requests thru AT&T so I'm trying to find a different method before I go to Vietnam for vacation.
I see the Bump! thread but that's about the bootloader.
Is there a way?
TIA!
I used cellunlocker.net
It took 10 minutes and cost 7.99
Very easy to do also. You just may need to borrow a non att SIM to enter the code.
Sent from my LG-D850 using Tapatalk
contentryder said:
Is it possible? I've ran out of requests thru AT&T so I'm trying to find a different method before I go to Vietnam for vacation.
I see the Bump! thread but that's about the bootloader.
Is there a way?
TIA!
Click to expand...
Click to collapse
unlockcode247 ; cost $2 and I got an unlock code within 30 minutes
I wish I used that one.
Sent from my LG-D850 using Tapatalk
Ok but, is it unlockcode247.com safe? I say because I have read on Scam Audit that "This website seems suspicious". And seems strange that you only have to select the brand of your phone and not the model to unlock it.
There are several online website that can send you an unlock code for your phone. It will be around de $2~$10 range. Delivery times varies depending on the website ordered. I will recommend a provider that allows PayPal payment option.
I was able to unlock my G935T, Galaxy S7Edge today so I can use it on my ATT Account. I had to call TMO customer service because the Unlock Ap that came with the phone would not authorize the unlock when I first tried it.
Over the last few days, in the process of getting unlocked I learned a few things:
1) Phone has to be on TMOBILE for about 5 to 7 days before their system can recognize the device. it might happen sooner - took five days for their systems to see that I had the S7 Edge active on the account.
2) until we are rooted, you have to be able to meet Tmobile Requirements to unlock a device:
A) Be a Tmobile customer for a minimum of 1 year
B) Phone is active on TMOBILE Account for a minimum of 40 days
C) Phone is active on a PRE-PAY account. and Pre Pay account has a minimum balance of $100
From what I understand, You only need to meet one of the three requirements, A or B or C.
My experience in working with Customer Support was mixed. Most were very helpful (I have been trying to get customer support to authorize my unlock since day 2 of owning the phone) One guy was a jerk and refused to accept that I met the requirements. He kept saying something that was not mentioned in the rules at all - sort of making things up to meet his understanding - but when he transferred me to a higher level of support, they understood and actually helped me.
The good news is, there is a guy in Tmobile Note 5 Forums that can help you unlock devices (once you are rooted) My understanding is that he is offering his services free of charge but will accept donations to anyone grateful enough to donate something if the want to. Once we havr root, head over here to get more information) Sim Unlock - US and International
Finally, there is one other way you may be able to unlock your TMobile S7 Edge but you will have to wait until Sammobile has Firmware posted for our devices. Specifically you will need firmware for Metro PC G935T1 (versus G935T) They use the exact same firmware that is used by TMOBILE (at least they did on the Note 5 and S6) Metro PCS does not use the Unlock ap to unlock the sim card, you will just need an unlock code. Flashing their firmware in odin on the S6 and Note 5 would then allow you to put a sim card from another carrier and unlock the sim with an Unlock code. YOU CANNOT use unlock codes on TMOBILE Firmware because of their "Unlock AP" it somehow disables the ability to unlock with a code - but because METRO PC doesn't have the unlock app, it is a non issue.
Hope this is helpful...
Good to know!
So does everything work perfectly on the AT&T network.... Mainly LTE?
mocsab said:
The good news is, there is a guy in Tmobile Note 5 Forums that can help you unlock devices (once you are rooted) My understanding is that he is offering his services free of charge but will accept donations to anyone grateful enough to donate something if the want to. Once we havr root, head over here to get more information) Sim Unlock - US and International
Click to expand...
Click to collapse
That is me. Who wants to be first?
stifilz said:
That is me. Who wants to be first?
Click to expand...
Click to collapse
Hi stifilz, thank you for coming here! I completed your Google Docs form just now. Obviously we don't have root yet. What's the procedure? Thanks! :good:
I'd like to get information if anyone can inbox me on how I can purchase a T-Mobile S7 Edge to use on ATT. So far, in my local area, T-Mobile won't sell me the device unless I have an account attached to it. I was willing to just buy the device out right.
pro_b said:
I'd like to get information if anyone can inbox me on how I can purchase a T-Mobile S7 Edge to use on ATT. So far, in my local area, T-Mobile won't sell me the device unless I have an account attached to it. I was willing to just buy the device out right.
Click to expand...
Click to collapse
I bought my S7E with the same intension. T-Mo rep says I have to keep my line active for 45 days then they will unlock it for me for free. 2 weeks since I got the phone, so we will see.
Buy a prepaid sim kit from Walmart
Sent from my SM-G935T using XDA Free mobile app
eroracing said:
So does everything work perfectly on the AT&T network.... Mainly LTE?
Click to expand...
Click to collapse
I'm really interested in how well it works on ATT's network too.
Sent from my iPhone using Tapatalk
Yes lte and everything except tethering works but you could get an app for that if your going to purchase the phone outright it's better to buy unlocked version
Sent from my SM-G935T using XDA Free mobile app
duvalbmarley said:
Yes lte and everything except tethering works but you could get an app for that if your going to purchase the phone outright it's better to buy unlocked version
Sent from my SM-G935T using XDA Free mobile app
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Click to collapse
Thanks for the info! I'm actually choosing tmobile's s7 edge over att's because of the "smart manager" feature, which att had it disabled. Could you confirm that this feature is present on g935t?
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Vaygr said:
Thanks for the info! I'm actually choosing tmobile's s7 edge over att's because of the "smart manager" feature, which att had it disabled. Could you confirm that this feature is present on g935t?
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Click to expand...
Click to collapse
Yes smart manager feature is present
Sent from my SM-G935T using XDA Free mobile app
duvalbmarley said:
Buy a prepaid sim kit from Walmart
Sent from my SM-G935T using XDA Free mobile app
Click to expand...
Click to collapse
Are you saying with this kit, you can get the phone unlocked immediately?
bird333 said:
Are you saying with this kit, you can get the phone unlocked immediately?
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Click to collapse
Yes if you also put 100 dollar refill card on the account
Sent from my SM-G935T using XDA Free mobile app
duvalbmarley said:
Yes if you also put 100 dollar refill card on the account
Sent from my SM-G935T using XDA Free mobile app
Click to expand...
Click to collapse
How can you get the $100 back though?
I have no idea I was just quoting
http://www.t-mobile.com/company/companyinfo.aspx?tp=Abt_Tab_CompanySimUnlockPolicy
Sent from my SM-G935T using XDA Free mobile app
bird333 said:
How can you get the $100 back though?
Click to expand...
Click to collapse
Prepaid is all sales final. You actually have to SPEND the $100 and you will not be refunded.
eroracing said:
So does everything work perfectly on the AT&T network.... Mainly LTE?
Click to expand...
Click to collapse
yup. no issues
Vaygr said:
I'm really interested in how well it works on ATT's network too.
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Click to expand...
Click to collapse
works well
Follow up. I got my s7 edge from tmobile. 3 days after i called customer service. Just tell them you are going to travel and you need your phone unlocked then poof
Hello,
I bought a T-Mobile Galaxy S7 on samsung.com and i haven't been able to SIM unlock it.
After many calls and chats, T-Mobile support told me this: "... because the device was purchased directly from the manufacturer our system doesn't recognize the device as being a T-Mobile device. Even though it is a T-Mobile model and has T-Mobile software, a T-Mobile device is considered to be one bought or sold by T-Mobile directly. We have a database of the IMEI's of the devices we carry and sell, and this lets us unlock eligible devices upon a customer's request."
Samsung support is useless.
I tried a 3rd party unlock service two weeks ago and I'm still waiting. They asked me to please be patient because the T-Mobile server has been down.
T-Mobile unlock app did more damage than good.
I'm also still trying to return the cellphone but Samsung hasn't sent any prepaid labels yet, I've called 3 times on 3 different weeks and they said they're about to send it. , that I should wait a couple of days.
So, in the mean time, is there any other option to unlock this thing? like a brute force unlock.
Thanks.
Let me know if you find an answer. I have an s6 edge that till date after it being active on T-Mobile for over 8 months (Samsung purchase phone - T-Mobile variant) the application from T-Mobile tells me the device is not eligible". Samsung care says they don't unlock that my carrier does lol
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Would it be possible to flash the MetroPCS ROM and use a SIM unlock service for MetroPCS? Or do the same with AT&T?
yeah everyone i have tried for unlocking says the service is down...more like the inside person they use is not available...have asked a couple of sites and ebay sellers...same thing...they must all use the same person or exploit.
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
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nktwister said:
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
Sent from my iPhone using Tapatalk
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Click to collapse
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
jazzdglass said:
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
Click to expand...
Click to collapse
That was a bummer.. the stupid Samsung technical support just reflashed the same software and sent back the phone in a generic box (did not get original box back) .. the same problem still exists.. the device unlock app doesn't work and T-Mobile doesn't have the unlock code for this imei..
I got T-Mobile to fix mine.
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Febby said:
I got T-Mobile to fix mine.
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Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
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nktwister said:
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
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Click to expand...
Click to collapse
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
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Febby said:
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
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Click to expand...
Click to collapse
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
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nktwister said:
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
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Click to collapse
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
Febby said:
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
Click to expand...
Click to collapse
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
nktwister said:
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
Click to expand...
Click to collapse
I've had T-Mobile service for around 2 years almost and I did use the T-Mobile s6 edge for almost 11 months.
I believe what the rep that helped me meant is that when you buy a T-Mobile variant phone from Samsung or any oem that you should run the Device unlock app asap otherwise once you leave a SIM card inserted for 5 days or more it will lock the device to that carrier that the sim belongs to.
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I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
Thanks for the replies.. I wasn't able to check last solution as my rep agreed to replace it with T-Mobile sold device.. so got an s7 edge which is cheaper now than s7
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entropism said:
I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
Click to expand...
Click to collapse
I registered in this forum just to say thanks to you. I wasted more than two weeks speaking to tech support. Their attitude was great but they did nothing effective. I read your post and spoke to business support, the unlock issue got resolved quickly over the weekend.
This really saves my ass because I am going overseas soon. T-mobile really need to have better communication between different departments.
A small update for anyone who ends up here via google:
T-Mobile is now aware of the issue, and if you contact them on Twitter (@tmobilehelp), their specialised customer service division, T-Force, can get you unlocked and out the door almost immediately. The process takes a few days, but they know the steps to take to get the ball rolling.
Wow, I can't believe it took 3 months to solve this.
I don't know how much time I lost calling T-Mobile and Samsung. BTW, Samsung support is the worst ever.
Since I heard the about the unlock problem, I started trying to return my phone in parallel while trying to unlock it. Samsung people didn't want to provide prepaid shipping labels, first I never got them after I was told to wait a couple of days. I called many times and got the same response. Then the 30 days passed and they started saying it was to late to return, that I had to pay restocking fee. It took me another month explaining it was their fault the 30 days passed and that I needed prepaid shipping label and a full refund. I received the shipping labels the 2nd week on May and returned the phone. I still haven't received my refund. I called today, and the representative told me the refund was posted just today, and told me to wait 3 to 5 business days.
I'm happy some of you were able to unlock it. I got tired of waiting and talking with the support guys. And I don't even have a T-Mobile line. That's why I wanted to unlock it in the first place.
The easiest way to unlock this is changing the IMEI number, i recently paid $80 to get it changed but it now shows up as unlocked & clean on the T-MOBILE network. Sorry i didn't read this post before maybe this information could have helped.