Issues with mobile data - Wont stay on LTE - Switches constantly. - Nexus 5 Q&A, Help & Troubleshooting

Hello! Thanks for taking time to help me out!
Here is what is happening; I just recently updated my phone to Marshmallow and am running XtraSmooth with EXKernel. I live in China and had to follow the tutorial to change one of my bands to get LTE here. Of course everything was working fine before I updated to M6.
I can go into the 'Testing' Menu (*#*#4636#*#*) and switch to LTE only and LTE works great, however I then can not receive or send calls or text messages. When I do switch to LTE Only the LTE connection is usually much stronger than when not on LTE. For now I leave it on LTE/GSM (auto).
When I wake up my phone it is usually connected to 3g or edge, after a while it connects to H but then jumps back to 3g, and never seems to connect to LTE.
Is there a new feature I am not aware of that is causing this issue that I could turn off?
Thanks Again,
Chris

Chris1056 said:
Hello! Thanks for taking time to help me out!
Here is what is happening; I just recently updated my phone to Marshmallow and am running XtraSmooth with EXKernel. I live in China and had to follow the tutorial to change one of my bands to get LTE here. Of course everything was working fine before I updated to M6.
I can go into the 'Testing' Menu (*#*#4636#*#*) and switch to LTE only and LTE works great, however I then can not receive or send calls or text messages. When I do switch to LTE Only the LTE connection is usually much stronger than when not on LTE. For now I leave it on LTE/GSM (auto).
When I wake up my phone it is usually connected to 3g or edge, after a while it connects to H but then jumps back to 3g, and never seems to connect to LTE.
Is there a new feature I am not aware of that is causing this issue that I could turn off?
Thanks Again,
Chris
Click to expand...
Click to collapse
sounds like you need to downgrade. the mod probably doesn't work with your carrier on the newest update. I don't know for sure but your can ask in the thread where your got the LTE Band mods from.

drago10029 said:
sounds like you need to downgrade. the mod probably doesn't work with your carrier on the newest update. I don't know for sure but your can ask in the thread where your got the LTE Band mods from.
Click to expand...
Click to collapse
Thanks for your reply! I really appreciate your help!
This is the thread I got the hack/mod from for the LTE bands. I did re-perform the hack to verify it is still functioning. A few users in that thread reported it working with Marshmallow.
I was just out and about and I did notice LTE being used occasionally, sometime working sometimes not -- Oddly enough H seemed to not work at all giving DNS errors in chrome.
I am about to just restore my phone back to Lollipop with the twrp image I have... But I really do like to stay update to date with the latest OS. I also wanted to try a Chinese ROM like MIUI but they are still stuck on kitkat for the N5 and I don't want to go that far back... If the phone is still performing poorly and no one knows what is going on in a day or two I may revert back just to save myself the headache! I may also try a different ROM like Chroma to see if it helps.
If anyone else has ideas please let me know! Thank you!

Chris1056 said:
Thanks for your reply! I really appreciate your help!
This is the thread I got the hack/mod from for the LTE bands. I did re-perform the hack to verify it is still functioning. A few users in that thread reported it working with Marshmallow.
I was just out and about and I did notice LTE being used occasionally, sometime working sometimes not -- Oddly enough H seemed to not work at all giving DNS errors in chrome.
I am about to just restore my phone back to Lollipop with the twrp image I have... But I really do like to stay update to date with the latest OS. I also wanted to try a Chinese ROM like MIUI but they are still stuck on kitkat for the N5 and I don't want to go that far back... If the phone is still performing poorly and no one knows what is going on in a day or two I may revert back just to save myself the headache! I may also try a different ROM like Chroma to see if it helps.
If anyone else has ideas please let me know! Thank you!
Click to expand...
Click to collapse
Last thought it make sure you wiped everything in TWRP before flashing the ROM and make sure the modem you're using is marshmallow compatible. if you performed the steps on modem that isn't compatible, that could have caused your issues. I hope this is helpful to you. and feel free to hit the like :silly::good:

drago10029 said:
Last thought it make sure you wiped everything in TWRP before flashing the ROM and make sure the modem you're using is marshmallow compatible. if you performed the steps on modem that isn't compatible, that could have caused your issues. I hope this is helpful to you. and feel free to hit the like :silly::good:
Click to expand...
Click to collapse
I don't know a lot about phones... When you say modem when referring to phones do you mean radio? I flashed the stock M6 factory Google Image by running the flash-all.bat. After that I flashed the ROM. Should doing this have taken care of that
Should I attempt to flash some other things? If so can you point me in the right direction.
Also it seems to be working a little better, steadily connected to LTE, however I get many many DNS errors; again I live in China. I am going to try to set custom DNS that I know works well here, when I get home from school. Is there a good app for this?

Chris1056 said:
I don't know a lot about phones... When you say modem when referring to phones do you mean radio? I flashed the stock M6 factory Google Image by running the flash-all.bat. After that I flashed the ROM. Should doing this have taken care of that
Should I attempt to flash some other things? If so can you point me in the right direction.
Also it seems to be working a little better, steadily connected to LTE, however I get many many DNS errors; again I live in China. I am going to try to set custom DNS that I know works well here, when I get home from school. Is there a good app for this?
Click to expand...
Click to collapse
first, when you see modem and radio, those are the same file. and yes you flashed it correctly using the "flash-all.bat." :good: so you have the latest modem for the nexus 5. The DNS errors could mean many things. DNS depends on carrier, proxys they may be using, phone settings, etc. also for next time before you flash any files, read the stickies and rules. If not people may get mad at you & call you names if you ask question that already have answers inside of the rules and stickies
---------- Post added at 10:41 PM ---------- Previous post was at 10:40 PM ----------
focus on fixing the LTE problem first completely than deal with the DNS so you don't confuse the problems.

drago10029 said:
first, when you see modem and radio, those are the same file. and yes you flashed it correctly using the "flash-all.bat." :good: so you have the latest modem for the nexus 5. The DNS errors could mean many things. DNS depends on carrier, proxys they may be using, phone settings, etc. also for next time before you flash any files, read the stickies and rules. If not people may get mad at you & call you names if you ask question that already have answers inside of the rules and stickies
---------- Post added at 10:41 PM ---------- Previous post was at 10:40 PM ----------
focus on fixing the LTE problem first completely than deal with the DNS so you don't confuse the problems.
Click to expand...
Click to collapse
I think the LTE issue has mostly resolved itself. My house must be in a very poorly covered area and so I gets disconnected.
The big thing now is dns issues... Is there a good way to change it or do tests for issues?
Thanks

Chris1056 said:
I think the LTE issue has mostly resolved itself. My house must be in a very poorly covered area and so I gets disconnected.
The big thing now is dns issues... Is there a good way to change it or do tests for issues?
Thanks
Click to expand...
Click to collapse
why is the DNS an issue, what exactly is the problem?

drago10029 said:
why is the DNS an issue, what exactly is the problem?
Click to expand...
Click to collapse
I'm sorry, this must seem crazy. So when I am connected to WiFi I can surf the internet just fine (as well as we can here) when on 3G or H data connection it works. But when I'm on LTE I cannot browse. Chrome gives a DNS_PROBE_FINISHED_NXDOMAIN error (for websites like bing.com and baidu.com [like chinese google]).

Chris1056 said:
I'm sorry, this must seem crazy. So when I am connected to WiFi I can surf the internet just fine (as well as we can here) when on 3G or H data connection it works. But when I'm on LTE I cannot browse. Chrome gives a DNS_PROBE_FINISHED_NXDOMAIN error (for websites like bing.com and baidu.com [like chinese google]).
Click to expand...
Click to collapse
hmmm interesting. have you tried google searching the issue? someone else who has your phone and carrier may have had the issue, nexus 5 is pretty common.
also what carrier do you have?

drago10029 said:
hmmm interesting. have you tried google searching the issue? someone else who has your phone and carrier may have had the issue, nexus 5 is pretty common.
also what carrier do you have?
Click to expand...
Click to collapse
I have a little, and I really cant find anything. It seems I may not be getting an IP at all. I d/l a DNS Switcher app and it has a button to show current network settings and ip displays as 0.0.0.0 dns as 0.0.0.0
I may have to modify my searches.

Chris1056 said:
I have a little, and I really cant find anything. It seems I may not be getting an IP at all. I d/l a DNS Switcher app and it has a button to show current network settings and ip displays as 0.0.0.0 dns as 0.0.0.0
I may have to modify my searches.
Click to expand...
Click to collapse
Honestly if those settings are coming up using the cell network, idk. Be certain your APN settings are correct since that could effect it. Lastly if that didn't happen with out the custom radio than you may be having some issues with the mod. go back to the thread and make sure you did everything like they said. also try using a different browser, I heard something about google and China not being good with each other

drago10029 said:
Honestly if those settings are coming up using the cell network, idk. Be certain your APN settings are correct since that could effect it. Lastly if that didn't happen with out the custom radio than you may be having some issues with the mod. go back to the thread and make sure you did everything like they said. also try using a different browser, I heard something about google and China not being good with each other
Click to expand...
Click to collapse
I really appreciate you sticking around and helping me out! I am at school or work all day so I only have short evenings to trouble shoot. So here is what I experienced today;
I can now steadily connect to LTE (even in areas I was having trouble with before). Sometimes, when I connect to wifi then disconnect and therefore reconnect to LTE it doesn't handle the switch-over very well and gives issues with the connection (the NXDOMAIN errors or, more rarely, no internet connection at all). I downloaded LTE Discovery which showed me I am connected on band 3 which means the 'hack' successfully applied. I also asked over on their post and they said It will stay across a factory update. To fix the connection errors I can usually restart my phone or play with the APNs (switch back and forth), merely turning data off then back on does not fix the issue.
My next idea is to switch ROMs then downgrade. but oddly enough, right now, no matter what I do it works... This is nuts, haha.

Chris1056 said:
I really appreciate you sticking around and helping me out! I am at school or work all day so I only have short evenings to trouble shoot. So here is what I experienced today;
I can now steadily connect to LTE (even in areas I was having trouble with before). Sometimes, when I connect to wifi then disconnect and therefore reconnect to LTE it doesn't handle the switch-over very well and gives issues with the connection (the NXDOMAIN errors or, more rarely, no internet connection at all). I downloaded LTE Discovery which showed me I am connected on band 3 which means the 'hack' successfully applied. I also asked over on their post and they said It will stay across a factory update. To fix the connection errors I can usually restart my phone or play with the APNs (switch back and forth), merely turning data off then back on does not fix the issue.
My next idea is to switch ROMs then downgrade. but oddly enough, right now, no matter what I do it works... This is nuts, haha.
Click to expand...
Click to collapse
No problem, and try different modems first, that could clear up the issue. than try some different ROMs and going back to stock like you said.. Also you never mentioned what you doing when you get those DNS related errors. don't forget to hit thanks man, def appreciated.
also, be sure no one else in your area, with your service provider is having the same issue.

Related

[Q] WiFi trouble with CM10?

I just purchased a used HTC One X from the Rogers network and unlocked it. Before rooting it, on the Sense rom WiFi was working great. Very strong signal and it never dropped. Upon flashing CM10, it's not picking up my home network (which I know is working because I'm typing on it right now and the device was connecting to it earlier).
I downloaded WiFi analyzer and it's jumping between networks, some networks pop up and then disappear and then new ones pop up. WiFi is just acting very strange. I did all the appropriate wipes before flashing.
I found a lot of WiFi issues surrounding the international One X but I don't think this is a defect since it was working fine with Sense.
Does anyone else have any experience with this?
Thanks!
Just flashed back to a Sense rom, and low and behold my WiFi is working properly again.
I've had the same experience with CM10 (different nightlies) and AOKP, WiFi is just not reliable. I can connect just fine and the signal strength is the same as with Sense (including CleanROM) but at random times transfer speeds will go down or just drop completely, usually turning WiFi off and on fixes it but it happens again within a couple of hours.
I've tried a couple of tips from those threads like turning off the 5GHhz radio on my router but that doesn't seem to help
fabiancalvo said:
I've had the same experience with CM10 (different nightlies) and AOKP, WiFi is just not reliable. I can connect just fine and the signal strength is the same as with Sense (including CleanROM) but at random times transfer speeds will go down or just drop completely, usually turning WiFi off and on fixes it but it happens again within a couple of hours.
I've tried a couple of tips from those threads like turning off the 5GHhz radio on my router but that doesn't seem to help
Click to expand...
Click to collapse
I can't even detect my home network. There's a few of the neighbors networks that pop up on and off but it's not consistent.
I'm literally sitting on my workstation which is connected to my home network and I have full bars. On Sense, I also get full bars and WiFi works as expected.
TotalCrisis said:
I can't even detect my home network. There's a few of the neighbors networks that pop up on and off but it's not consistent.
I'm literally sitting on my workstation which is connected to my home network and I have full bars. On Sense, I also get full bars and WiFi works as expected.
Click to expand...
Click to collapse
I've had troubles as well with WIFI on my device running CM10. I've posted numerous time to the CM10 dev forum but nothing comes from it at all. I had very good wifi with the Oct nightlies but now my Wifi is chocked off and doesn't perform as expected. I've tried rebooting my modem, router, switch everything and still the same results. Is there anyway to bring some attention to this or figure out the problem?
Help others and myself figure this problem out, anyone?
beankid said:
I've had troubles as well with WIFI on my device running CM10. I've posted numerous time to the CM10 dev forum but nothing comes from it at all. I had very good wifi with the Oct nightlies but now my Wifi is chocked off and doesn't perform as expected. I've tried rebooting my modem, router, switch everything and still the same results. Is there anyway to bring some attention to this or figure out the problem?
Help others and myself figure this problem out, anyone?
Click to expand...
Click to collapse
Are you on the stock kernel for CM10? Try flashing another kernel. It could be a kernel issue that you're having. I had this problem When I flashed PACman, and all i did was just flash Rohan's Build 5 and now my WiFi is working just fine.
Myrder said:
Are you on the stock kernel for CM10? Try flashing another kernel. It could be a kernel issue that you're having. I had this problem When I flashed PACman, and all i did was just flash Rohan's Build 5 and now my WiFi is working just fine.
Click to expand...
Click to collapse
I'll download rohans kernel as I've been using the built-in Kernal with that comes with CM10.
**Edit: I've installed RoHan's kernel but still the results are the same. The wifi and network become grayed out from time to time and websites fail to load. I know my home connection isn't quite that fast but there is no reason that the connection all together would drop.
my wifi icon on cm10 just turns grey after a while and doesn't receive any data. So i have to toggle it off and then on again to get it to work again
Sent from my One X using Tapatalk 2
The CM10 stable rom is out for the LTE One X. I'm going to give it a go and see if any thing changes.
Check your region code under Wifi -> Menu -> Advanced Settings -> Region Code
Make sure it's under US (or wherever you are), reboot and see if that helps.
stnguyen09 said:
Check your region code under Wifi -> Menu -> Advanced Settings -> Region Code
Make sure it's under US (or wherever you are), reboot and see if that helps.
Click to expand...
Click to collapse
I'm located in Canada, and I've tried setting it to US and Canada. No dice.
I tried the a different kernel, CM10 nightly, CM10 stable, AOKP, and none of them are working.
I'm having a similar problem. My wifi won't turn on for some reason. It's related to the phone hardware, not my network. And I'm only seeing this problem when flashing the most recent nightly of CM10.
I'm not sure what else to try. Any ideas?
I've tried rohan's kernel as well as setting the region for the WiFi adapter but eventually it happens again. It's not as bad as some of the other posts I've seen, but it does kill data through WiFi at some point and transfer speeds drop.
Is there anyway to get further data on this? I know that my phone doesn't have the hardware "bug" first reported with a few of the devices. Any logs or error reports we can try and gather?
I managed to connect to my home wifi which I was previously unable to connect to, I had to change my router's wireless signal channel from 13 to 1. I am able to hold a signal fine, however I know many of my neighbors networks are not showing up like they should. Similarly, I am also unable to pick up my university network at school.
As I've said, Wifi works fine on Sense.
Is there any way I can help with error reporting in any way? I don't mind donating a bit of money to the CM team and help them get some logs.
It's nice to know I'm not the only one affected.
I would have to say this is completely a Kernel problem. I am having a similar issue in cm10 on N7000. But it's only happens to the some of the routers.
My house's router is a d-link product. And when you are connected you will having no issue, but once you restarted your phone you are getting trouble to reboot the router once to get your self connected again, in the phone, the wifi will stating "Connecting" like forever.
But I am not getting the same trouble when I am with my company's wifi and the Wifi of my friends lynsys. So its hard to tell the developer about this issue because it's not happens to all people. I hopes this info helps. Reboot the router usually works for me.
Sent from my GT-N7000 using Tapatalk 2
yiwsg said:
I would have to say this is completely a Kernel problem. I am having a similar issue in cm10 on N7000. But it's only happens to the some of the routers.
My house's router is a d-link product. And when you are connected you will having no issue, but once you restarted your phone you are getting trouble to reboot the router once to get your self connected again, in the phone, the wifi will stating "Connecting" like forever.
But I am not getting the same trouble when I am with my company's wifi and the Wifi of my friends lynsys. So its hard to tell the developer about this issue because it's not happens to all people. I hopes this info helps. Reboot the router usually works for me.
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
Unfortunately it's not always possible to reboot the router.
Like I said, I can confirm this issue and anything I can do to help I will try to provide.
These issues with CM10 and the new AOSP will almost make me *shutter's to think this thought* move back to sense.....I'm just not sure what to do. Should we link this to the dev thread?
Edit: I've captured a logcat from me turning on wifi, connecting to a website, and loading a second website to see the behavior. PM me if this would be of use.
This is the only reason I'm using a Sense-based ROM (CleanROM), nightly builds for CM10 run great and I have no other issues, but this one is kind of a deal-breaker for me.
beankid said:
These issues with CM10 and the new AOSP will almost make me *shutter's to think this thought* move back to sense.....I'm just not sure what to do. Should we link this to the dev thread?
Edit: I've captured a logcat from me turning on wifi, connecting to a website, and loading a second website to see the behavior. PM me if this would be of use.
Click to expand...
Click to collapse
Would it be possible for us to get in contact with a developer?
How would I go about getting a logcat of my own?
fabiancalvo said:
This is the only reason I'm using a Sense-based ROM (CleanROM), nightly builds for CM10 run great and I have no other issues, but this one is kind of a deal-breaker for me.
Click to expand...
Click to collapse
I feel you man. I'm sticking with AOSP because I managed to at least get my home network working but it's definitely annoying not being able to get onto my university network.

LTE issues

Just got the 5 for xmas and I love it. It was replacing my GS4 which is now in its box as a backup phone.
Loved that one to as well honestly.
Anyway Im on ATT in the US and it seems EVERY time I make or recieve a phone call my LTE drops to 3g or less then upon hanging up it will usually return.
A couple times all my data dropped and I had to go to airplane mode to restore it but that hasn't happened in a while.
I have a vid of it happening I sent to google support but their response is always "factory reset" and Im honestly tired of that.
I went through an issues with KITKAT and pixelations on my screen and reset was their response. After a reset and it was still happening they stopped contacting me back since I guess their center ran out of printed responses.
Here in the UK, the carrier EE got some bad press for doing this and its apparently normal as far as I know for LTE to drop down to 3G so it can handle the call.
Did this happen on your GS4? Is it a new thing or have you just not noticed it before?
Sent from my Nexus 5
tevil said:
Just got the 5 for xmas and I love it. It was replacing my GS4 which is now in its box as a backup phone.
Loved that one to as well honestly.
Anyway Im on ATT in the US and it seems EVERY time I make or recieve a phone call my LTE drops to 3g or less then upon hanging up it will usually return.
A couple times all my data dropped and I had to go to airplane mode to restore it but that hasn't happened in a while.
I have a vid of it happening I sent to google support but their response is always "factory reset" and Im honestly tired of that.
I went through an issues with KITKAT and pixelations on my screen and reset was their response. After a reset and it was still happening they stopped contacting me back since I guess their center ran out of printed responses.
Click to expand...
Click to collapse
I see you are in New Haven, i'm in Fairfield and the samething happens with AT&T for me as well.
This is however by design as LTE is only a DATA solution, not a VOICE option (yet - that comes with VoLTE which AT&T is doing in 2015 but we'll need new phones anyways). It's similar to HSPA+ being only for data so when you aren't using it the device should drop back to "3G" aka UMTS (idle mode) and WCDMA for voice calls.
I've never had the issue of it not coming back however, it sometimes takes a few minutes at most but in general it always switches back to LTE.
shotta35 said:
I see you are in New Haven, i'm in Fairfield and the samething happens with AT&T for me as well.
This is however by design as LTE is only a DATA solution, not a VOICE option (yet - that comes with VoLTE which AT&T is doing in 2015 but we'll need new phones anyways). It's similar to HSPA+ being only for data so when you aren't using it the device should drop back to "3G" aka UMTS (idle mode) and WCDMA for voice calls.
I've never had the issue of it not coming back however, it sometimes takes a few minutes at most but in general it always switches back to LTE.
Click to expand...
Click to collapse
Ironically my GS4 did not do this, perhaps it knew it was on a call and just decided to lie to me.
Think I should call AT&T?
Funny over a week+ with google support and NO ONE could tell me this? THIS is why I come here
Downgrade to the 4.4 radio and should fix your data connection issues. If you do some searching around you will see its pretty common to have data connection issues with the 4.4.2 radio.
dabbill said:
Downgrade to the 4.4 radio and should fix your data connection issues. If you do some searching around you will see its pretty common to have data connection issues with the 4.4.2 radio.
Click to expand...
Click to collapse
Do you know what radio is for 4.4? They want to exchange the device but I WOULD LOVE to prove to them this is a software bug and NOT hardware related as I have been telling them.
tevil said:
Do you know what radio is for 4.4? They want to exchange the device but I WOULD LOVE to prove to them this is a software bug and NOT hardware related as I have been telling them.
Click to expand...
Click to collapse
Download 4.4 image from https://developers.google.com/android/nexus/images#hammerhead
extract the file and you will find the radio file in there
reboot the phone to bootloader
fastboot flash radio (radio file).img
fastboot reboot
dabbill said:
Download 4.4 image from https://developers.google.com/android/nexus/images#hammerhead
extract the file and you will find the radio file in there
reboot the phone to bootloader
fastboot flash radio (radio file).img
fastboot reboot
Click to expand...
Click to collapse
K thanks.
Yeah Im pretty familiar with flashing the radios.
Never pulled one myself from an image before though.
Will do
tevil said:
K thanks.
Yeah Im pretty familiar with flashing the radios.
Never pulled one myself from an image before though.
Will do
Click to expand...
Click to collapse
NP
Don't remember the versions off the top of my head and not allowed to have electronics on me at work to check.
dabbill said:
NP
Don't remember the versions off the top of my head and not allowed to have electronics on me at work to check.
Click to expand...
Click to collapse
No biggy Ill try to check it out. Honestly if I know its not really a malfunction then Im fine with it. Im not having much electronics luck lately.
4.4 bugged out my 2012 nexus 7 and google could give a rats ass about that, my ouya is another story, and I think my TV or PS3 is dying a slow death.
If this is just how it works then Im fine with it.
thanks
I may still try it though since Im rooted. I can just take a backup image first.
tevil said:
No biggy Ill try to check it out. Honestly if I know its not really a malfunction then Im fine with it. Im not having much electronics luck lately.
4.4 bugged out my 2012 nexus 7 and google could give a rats ass about that, my ouya is another story, and I think my TV or PS3 is dying a slow death.
If this is just how it works then Im fine with it.
thanks
I may still try it though since Im rooted. I can just take a backup image first.
Click to expand...
Click to collapse
I am not rooted, just have unlocked bootloader. I have been running 4.4 radio with 4.4.2 for the past 3 or 4 days now and seems to be much better signal.

[Q] Nexus 5 and Telus Routers

Hey all,
I'm not sure if anybody else is having this problem, but for the last month I've been having trouble connecting to Telus routers properly. It connects to the wifi signal, but will not load websites about 70-80% of the time and many apps (YouTube, NHL, XDA, Playstation, Play Store, etc). When I switch to my data connection, the sites/app load normally. I don't seem to have this problem when connected to other places (ie. work, starbucks, etc). It's getting really annoying since I had to keep switching to my data to load a site, etc. Not to mention having to pay more because I've gone over my data serving.
At first, I thought it was my phone as it was also experiencing massive battery drain and getting really warm, so I got it RMA'd. But as soon as my new one came from Google, the exact thing happened. I couldn't even download apps/set it up while connected to my Telus router. I've already contacted Telus, and they've updated the firmware to my router, but I'm still having the same issue (altho not as bad, I think? It's only been a day).
Anybody else encountering this?
kattara said:
Hey all,
I'm not sure if anybody else is having this problem, but for the last month I've been having trouble connecting to Telus routers properly. It connects to the wifi signal, but will not load websites about 70-80% of the time and many apps (YouTube, NHL, XDA, Playstation, Play Store, etc). When I switch to my data connection, the sites/app load normally. I don't seem to have this problem when connected to other places (ie. work, starbucks, etc). It's getting really annoying since I had to keep switching to my data to load a site, etc. Not to mention having to pay more because I've gone over my data serving.
At first, I thought it was my phone as it was also experiencing massive battery drain and getting really warm, so I got it RMA'd. But as soon as my new one came from Google, the exact thing happened. I couldn't even download apps/set it up while connected to my Telus router. I've already contacted Telus, and they've updated the firmware to my router, but I'm still having the same issue (altho not as bad, I think? It's only been a day).
Anybody else encountering this?
Click to expand...
Click to collapse
Do a search for the many WiFi problem threads. I think those solutions are your best bet, I don't think it's specific to Telus routers.
bblzd said:
Do a search for the many WiFi problem threads. I think those solutions are your best bet, I don't think it's specific to Telus routers.
Click to expand...
Click to collapse
Thanks for the reply, but like I said, I'm not experiencing this problem on other networks. The problem only occurs on Telus routers.
kattara said:
Thanks for the reply, but like I said, I'm not experiencing this problem on other networks. The problem only occurs on Telus routers.
Click to expand...
Click to collapse
The general WiFi fixes still apply. Many people have a single router that they are having issues with, and it works fine on everything else they've tried.
bblzd said:
The general WiFi fixes still apply. Many people have a single router that they are having issues with, and it works fine on everything else they've tried.
Click to expand...
Click to collapse
Is there a specific thread/solution you are referring to? I have tried several fixes, but all to no avail. I'm not having the issue where the phone will not connect to wifi - it connects fine, and doesn't go orange. I've tried changing channels on my router, channel width, msdu/mspu, compatibility mode, etc etc. The problem only started about a month ago, and only on Telus routers (as far as I have seen).
I'm sorry if I missed something.
kattara said:
Is there a specific thread/solution you are referring to? I have tried several fixes, but all to no avail. I'm not having the issue where the phone will not connect to wifi - it connects fine, and doesn't go orange. I've tried changing channels on my router, channel width, msdu/mspu, compatibility mode, etc etc. The problem only started about a month ago, and only on Telus routers (as far as I have seen).
I'm sorry if I missed something.
Click to expand...
Click to collapse
Sounds like you've exhausted most of the options available on the router itself that would be recommended.
Try setting your phone to only use 2.4Ghz instead of Auto or 5Ghz, and as a latch ditch effort you can also try disabling Mobile Data (toggle it off manually or automated with Tasker/Llama) while using WiFi.
bblzd said:
Sounds like you've exhausted most of the options available on the router itself that would be recommended.
Try setting your phone to only use 2.4Ghz instead of Auto or 5Ghz, and as a latch ditch effort you can also try disabling Mobile Data (toggle it off manually or automated with Tasker/Llama) while using WiFi.
Click to expand...
Click to collapse
Yeah, I've already tried setting it only to 2.4GHz, but that doesn't make a difference either. I haven't tried disabling Mobile Data, tho. Will give that a shot, altho I honestly don't see that that will change anything? But I'll try it, regardless!
And more clarification, I am able to access things like Twitter, Tumblr, G+, so I am getting an internet connection. It just won't load most webpages on Chrome/Chrome Beta, YouTube, and other apps. Quite frustrating...!
Thanks!
kattara said:
Yeah, I've already tried setting it only to 2.4GHz, but that doesn't make a difference either. I haven't tried disabling Mobile Data, tho. Will give that a shot, altho I honestly don't see that that will change anything? But I'll try it, regardless!
And more clarification, I am able to access things like Twitter, Tumblr, G+, so I am getting an internet connection. It just won't load most webpages on Chrome/Chrome Beta, YouTube, and other apps. Quite frustrating...!
Thanks!
Click to expand...
Click to collapse
For sure anyone would be frustrated in the same situation, Hopefully you can get it solved. The mobile data trick has worked for many people with WiFi issues but is more of a temporary fix, I find.
I'm reluctant to even mention this but if you get desperate enough, perhaps give this app a try as well.
https://play.google.com/store/apps/details?id=com.brilliapps.wifiandmorefixer
bblzd said:
For sure anyone would be frustrated in the same situation, Hopefully you can get it solved. The mobile data trick has worked for many people with WiFi issues but is more of a temporary fix, I find.
I'm reluctant to even mention this but if you get desperate enough, perhaps give this app a try as well.
https://play.google.com/store/apps/details?id=com.brilliapps.wifiandmorefixer
Click to expand...
Click to collapse
Yeah.... I'm not quite that desperate yet. I'll update this thread once I try the mobile data trick. Thanks again!
EDIT: Unfortunately, the mobile data trick doesn't seem to make a difference, in my case. :'(
Its definitely the router, or something on your network causing you trouble. Disconnect every other single thing from your network and try. If not....its the router. Demand a completely different one from them.
---------- Post added at 10:17 PM ---------- Previous post was at 10:15 PM ----------
And if bad battery drain is still occurring, get gsam....and check Wakelocks. If its WiFi related, It will show that.
kj2112 said:
Its definitely the router, or something on your network causing you trouble. Disconnect every other single thing from your network and try. If not....its the router. Demand a completely different one from them.
---------- Post added at 10:17 PM ---------- Previous post was at 10:15 PM ----------
And if bad battery drain is still occurring, get gsam....and check Wakelocks. If its WiFi related, It will show that.
Click to expand...
Click to collapse
Thanks for the reply. I got a new phone, so I'm not having the battery drain issue anymore.
As for the modem/router, that's what I'm thinking. I've already talked to telus about it, but they couldn't figure it out. I think it may be a software update they pushed out, but they said they hadn't had any updates lately. I can't get a different one from them, as this is the one that has to be used for telus TV. I may end up just going up my own router to the existing modem/router. It's just frustrating as I'm experiencing this at another place that also uses telus. I mean, I can't be hooking up routers at every place that uses Telus, now can I? Lol
Sent from my Nexus 5 using XDA Free mobile app
I'd still try disconnecting everything connected to that router. Reboot it....and see what happens.
If its still a no go, then it really has to be it.
kj2112 said:
I'd still try disconnecting everything connected to that router. Reboot it....and see what happens.
If its still a no go, then it really has to be it.
Click to expand...
Click to collapse
Yeah, I'll try that (as soon as the network is free). I'll keep ya'll posted!

[Q] Data once lost wont re-connect

i am currently using Resurrection Remix 5.0.2 but was using cm12 nightlys before. The problem is that
the data connection is good but once i loose the connection there is an exclamation mark next to the
signal bar so i presume thats the data lost. It then wont connect again untill i reboot the phone.I have tried
switching on and off data but still no joy..This never happened on kitkat. I thought the problem was CM
related hence why i tried the RR rom but exactly the same is happening. Someone sugested that it could be
the sim card but im not so sure as it works fine before lollipop.I surely can't be the only one experiencing
this? but by the same token i can't find any info on it either ..maybe says something!!
Hope someone can help as i want to stay on lollipop i do like it, maybe the official release will sort it out.
Thank you
harleyfatboy said:
i am currently using Resurrection Remix 5.0.2 but was using cm12 nightlys before. The problem is that
the data connection is good but once i loose the connection there is an exclamation mark next to the
signal bar so i presume thats the data lost. It then wont connect again untill i reboot the phone.I have tried
switching on and off data but still no joy..This never happened on kitkat. I thought the problem was CM
related hence why i tried the RR rom but exactly the same is happening. Someone sugested that it could be
the sim card but im not so sure as it works fine before lollipop.I surely cant be the only one experiencing
this? but by the same token i cant find any info on it either ..maybe says something!!
Hope someone can help as i want to stay on lollipop i do like it, maybe the official release will sort it out.
Thank you
Click to expand...
Click to collapse
It's a ROM issue (radio.img). I was facing same problem on earlier builds of BlissPop ROM, but not no issues..
If you are getting exclamation mark in 2 or more ROMs, then there is problem with your sim-card or the network operator.
I suggest you to contact your concerned network operator and take his help for the same. (If you are facing same issue on 2 or more ROMs, try out Stock ROM CM11s)
Thank you for your reply, so would it be possible to flash a modem from kitkat or would there be compatibility issues with that?
Sent from my A0001 using XDA Free mobile app
did you check your network type and apn settings
So here is the latest update. I replaced the sim card on Saturday, the problem is is still there. I checked me APN settings they are three UK so that's ok. I've tried cm12,resurrection, blispop and now I'm on sabermod. I'm thinking this oneplus doesn't like lollipop, looks like I will have to revert to kitkat for just now until the official release comes out but I can't see that fixing the problem either as I don't seem to see anyone else with this problem.
Thank you for your help folks
Sent from my A0001 using XDA Free mobile app
harleyfatboy said:
So here is the latest update. I replaced the sim card on Saturday, the problem is is still there. I checked me APN settings they are three UK so that's ok. I've tried cm12,resurrection, blispop and now I'm on sabermod. I'm thinking this oneplus doesn't like lollipop, looks like I will have to revert to kitkat for just now until the official release comes out but I can't see that fixing the problem either as I don't seem to see anyone else with this problem.
Thank you for your help folks
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
I'm also with Three and have lost my data connection. They replaced the sim on Tuesday and I'm sure it worked until the old number swapped to the new sim. I have a 321 simcard on order and I'll try that once it arrives. My phone is still running Kitkat.
I had no problems with kitkat, if it lost the connection it automatically connected again when I was back in an area with a signal. But this has got me beat, a new sim card and too many roms to count but still the same problem. I am a lorry driver and cover the whole of Scotland and signal is patchy at best and it's annoying to find out later on in the day that data was off and you didn't receive any messages or emails.. Some of them important..
Sent from my A0001 using XDA Free mobile app
harleyfatboy said:
I had no problems with kitkat, if it lost the connection it automatically connected again when I was back in an area with a signal. But this has got me beat, a new sim card and too many roms to count but still the same problem. I am a lorry driver and cover the whole of Scotland and signal is patchy at best and it's annoying to find out later on in the day that data was off and you didn't receive any messages or emails.. Some of them important..
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
I have exactly the same problem.
I'm from Spain.
I've discovered that if i set network type to LTE it seems to work right.
Today I've moved from blisspop to temasek.
The 3g reconnect doesn't work, as always.
I turn data and wifi off when I sleep so tomorrow I will confirm if LTE works also with temasek.
my connection has always been set on LTE but never makes any difference
At the weekend I installed the official OxygenOs, I have been driving all day and had to reboot the phone 4 times because of this problem, I did half wish that when an official release came it would maybe sort out the problem but no joy. So I can only think it's to do with the oneplus. I'm at a loss now and seriously don't want to go back to kitkat but it looks like this will be the only solution to the problem..
harleyfatboy said:
my connection has always been set on LTE but never makes any difference
At the weekend I installed the official OxygenOs, I have been driving all day and had to reboot the phone 4 times because of this problem, I did half wish that when an official release came it would maybe sort out the problem but no joy. So I can only think it's to do with the oneplus. I'm at a loss now and seriously don't want to go back to kitkat but it looks like this will be the only solution to the problem..
Click to expand...
Click to collapse
I've tested this night again and if I set network to LTE.
The test I've done is.
- Turn off data and wifi before to sleep.
- Turn off only data when I woke up.
The connection was successful almost inmediately.
Greetings. I ran into similar issue with the CM12s update.
Once I lose the mobile signal for whatever reason, the data connection is not restored. Only way to regain it, is by restarting the phone (haven't tested airplane mode). Sometimes even if I leave WiFi on for long time (overnight), I will not have data connection after turning off the WiFi. I use HSPA connection only, not LTE.
I can not recall having this issue on KitKat. Issue was on the first CM12s update and remains on the second one, both were installed clean, so clean install of the ROM will not fix it. I am not using any custom ROMs or kernels, only TWRP recovery.
Has anyone had such issue and maybe found a solution to this?
Someguyfromhell said:
Greetings. I ran into similar issue with the CM12s update.
Once I lose the mobile signal for whatever reason, the data connection is not restored. Only way to regain it, is by restarting the phone (haven't tested airplane mode). Sometimes even if I leave WiFi on for long time (overnight), I will not have data connection after turning off the WiFi. I use HSPA connection only, not LTE.
I can not recall having this issue on KitKat. Issue was on the first CM12s update and remains on the second one, both were installed clean, so clean install of the ROM will not fix it. I am not using any custom ROMs or kernels, only TWRP recovery.
Has anyone had such issue and maybe found a solution to this?
Click to expand...
Click to collapse
Did you ever get this sorted? I've been having this issue, luckily I always have Wi-Fi at home/uni but there are times when it just won't find a Data connection. This happened right after the CM12 update :/
FazCapone said:
Did you ever get this sorted? I've been having this issue, luckily I always have Wi-Fi at home/uni but there are times when it just won't find a Data connection. This happened right after the CM12 update :/
Click to expand...
Click to collapse
I didn't get it fixed and have switched back to my Note 3.
Someguyfromhell said:
I didn't get it fixed and have switched back to my Note 3.
Click to expand...
Click to collapse
Well decided to a bit of searching, if you go into Settings -> Mobile Network Settings -> Network Operators and manually choose the network rather than the Auto Search option, it seems to have worked for me for the time being.
I am on the same boat as OP. The problems started after updating to Lollipop.
If anyone has found a solution, please let me know. I read about someone installing a 44S modem, but I'm unsure if this will permanently change system files (I wouldn't want it to) and I'm therefore hesitant.

Google Pixel WiFi Problem

I am having a problem with my Google Pixel even after having flashed the latest factory image. The WiFi will disconnect as soon as it connects and then immediately try to reconnect over and over. Any one also experiencing this or have any idea how to fix it? Thank you!
mannion556 said:
I am having a problem with my Google Pixel even after having flashed the latest factory image. The WiFi will disconnect as soon as it connects and then immediately try to reconnect over and over. Any one also experiencing this or have any idea how to fix it? Thank you!
Click to expand...
Click to collapse
This sounds obvious but that's exactly what happened to me my first time connecting it at home. Turns out I forgot my Wi-Fi password and had put it in wrong.
I have the same issue..... Chatting with tech support now
cntryby429 said:
This sounds obvious but that's exactly what happened to me my first time connecting it at home. Turns out I forgot my Wi-Fi password and had put it in wrong.
Click to expand...
Click to collapse
^ this. If you type your password wrong. It will not say "obtaining IP address". It will just say "connecting"(or something like that)..then look like its connected then proceed to cycle reconnecting.
Just to chime in on this, picked up a Pixel yesterday and had the same issue with my 5ghz network. 2.4ghz works fine. Swapped it out for another Pixel today and will be setting it up tonight so will report back. I'm pretty sure mine was a hardware issue!
I wish Google would put a dialog box up saying that the password isn't working. I feel like a lot of people blame the phone/hardware. I've seen this happen on all of my nexus devices and it's ALWAYS because of the password being wrong. I just learned to pay attention to the behavior of the connection status. My passwords at home are ridiculously easy, so I never have the problem there. But it happened with my Pixel at work because I forgot to capitalize a letter.
I guess I'm not saying that it couldn't be hardware related. But I personally would double check my router settings to verify I'm typing what I remember the password to be.
troy` said:
I wish Google would put a dialog box up saying that the password isn't working. I feel like a lot of people blame the phone/hardware. I've seen this happen on all of my nexus devices and it's ALWAYS because of the password being wrong. I just learned to pay attention to the behavior of the connection status. My passwords at home are ridiculously easy, so I never have the problem there. But it happened with my Pixel at work because I forgot to capitalize a letter.
I guess I'm not saying that it couldn't be hardware related. But I personally would double check my router settings to verify I'm typing what I remember the password to be.
Click to expand...
Click to collapse
@benrees21 @troy`- Did you guys apply the mini-update Google released for the phones on day 1? That took care of my issue. I experienced the same thing when I first set up my device. After the update, that issue is gone.
Jank4AU said:
@benrees21 @troy`- Did you guys apply the mini-update Google released for the phones on day 1? That took care of my issue. I experienced the same thing when I first set up my device. After the update, that issue is gone.
Click to expand...
Click to collapse
Phone is completely up to date! Not a hardware issue, just setting up the new one and same issue! Not a password issue either as it connects to the Internet for a minute then drops out and connects/disconnects constantly. Only happens with the 5ghz network. I've tried messing around with the channels and everything but nothing seems to work!! Wish I knew what was causing it!!
benrees21 said:
Phone is completely up to date! Not a hardware issue, just setting up the new one and same issue! Not a password issue either as it connects to the Internet for a minute then drops out and connects/disconnects constantly. Only happens with the 5ghz network. I've tried messing around with the channels and everything but nothing seems to work!! Wish I knew what was causing it!!
Click to expand...
Click to collapse
Have you tried resetting your router, just for giggles? You didn't perhaps go into developer settings and check the aggressive wifi to cellular handoff option did you? All I can tell you from experience is that I had the same thing happen and it fixed itself real quick after I did the quick little update. You can also try leaving the area so it drops wifi then going back and seeing if it will remember and connect better the 2nd time. Sorry I can't be more help...
Cannot for the life of me work this out. Tried every configuration I can think of with my 5ghz network and same issue every time. Maybe a future update will sort it out?
Had a WiFi issue with my first pixel. The phone wouldn't even try to connect to 5ghz. And on 2.4, it would drop signal and connect and reconnect constantly. I had them send me a new one and its perfect. No issues whatsoever! You guys probably have a hardware issue. I even tried the system image that Verizon dropped, even though I'm not Verizon and I still had the issue on the first pixel.
Nick
I had the same issue. It all started after I changed a wifi setting on Pixel XL. I changed to Keep Wifi On During Sleep to "Only When Plugged In" and then couldn't connect to Wifi. It would for a little bit after restarting phone but after first disconnect it would Fail to Connect.
I changed setting to "Always" and no issues anymore with wifi.
Sent from my Pixel XL using XDA-Developers mobile app
Is this a hardware issues? or a sw update can fix it?
benrees21 said:
Cannot for the life of me work this out. Tried every configuration I can think of with my 5ghz network and same issue every time. Maybe a future update will sort it out?
Click to expand...
Click to collapse
Have you tried any other 5ghz networks, like maybe at a friend's? That MIGHT help you determine if it's hardware or your specific router/configuration.
Sent from my Pixel using Tapatalk
My coworker has a new Pixel, been using it for about 10 days without issue but today he came into work looking for help because his Wi-Fi isn't working. It does what OP stated, constantly cycling between "saved", "connecting", "authenticating", "obtaining IP address", and then back to "saved". He reset his home router, was on the phone with Verizon(?) for an hour, he's tried my moto X's 2.4GHz and 5GHz hotspot here at work and can't I can't get it to work. He said the Verizon rep told him it was the SIM card but that's bs. We tried with no SIM installed, no change. We did a reboot into safe mode, no luck. I tried booting into the factory recovery to clear cache but it appears that's not an option. He doesn't want to do a factory reset, I think he's going to get a new one. Will see if they make him do a factory reset prior to replacing or not.
*Edit* Verizon gave him a new Pixel...
I've begun experiencing similar behavior after the VZW update to NDE63X. I can only comment on 2.4GHz as that's all my router has. I doesn't seem to be demolishing the battery, but it's annoying when a web page, or part of a page doesn't load.
Is he rooted or does he have any customizations flashed to his kernel?
zaksimmermon said:
Is he rooted or does he have any customizations flashed to his kernel?
Click to expand...
Click to collapse
No, 100% stock. I was actually trying to convince him to unlock before it got patched, I guess good thing he didn't? What's messed up is that it took over 10 days for it to quit working. What would have happened if he was outside that 15 day window Verizon has. What if he had unlocked it and rooted it? What's to say his new replacement doesn't do the same thing in a month from now?
Mike7143 said:
No, 100% stock. I was actually trying to convince him to unlock before it got patched, I guess good thing he didn't? What's messed up is that it took over 10 days for it to quit working. What would have happened if he was outside that 15 day window Verizon has. What if he had unlocked it and rooted it? What's to say his new replacement doesn't do the same thing in a month from now?
Click to expand...
Click to collapse
He still can the exploit wasn't patched in the Nov update from what I've heard. I bought the warranty so I can return mine no matter what!
benrees21 said:
Just to chime in on this, picked up a Pixel yesterday and had the same issue with my 5ghz network. 2.4ghz works fine. Swapped it out for another Pixel today and will be setting it up tonight so will report back. I'm pretty sure mine was a hardware issue!
Click to expand...
Click to collapse
I just received my Pixel and the 5 ghz channel frequently disconnects then connects again when browsing. The problem happens on the 2.4 ghz channel too. All my other devices work on my router and I have the most recent firmware (I will try a router firmware reset). It happens on both my routers.
Is this a hardware problem or firmware?
Edit: I reset my wifi and started to reconfigure. There were no problems until I activated ipv6 on my router and the wifi started to drop out again.
here is a thread someone posted in the google product support
https://productforums.google.com/forum/#!msg/phone-by-google/WxdzyxXVqJU/uOqAXrvkCAAJ
Other users having this issue have IPv6 activated? Both my routers are from ASUS.

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