[Q] Nexus 5 and Telus Routers - Nexus 5 Q&A, Help & Troubleshooting

Hey all,
I'm not sure if anybody else is having this problem, but for the last month I've been having trouble connecting to Telus routers properly. It connects to the wifi signal, but will not load websites about 70-80% of the time and many apps (YouTube, NHL, XDA, Playstation, Play Store, etc). When I switch to my data connection, the sites/app load normally. I don't seem to have this problem when connected to other places (ie. work, starbucks, etc). It's getting really annoying since I had to keep switching to my data to load a site, etc. Not to mention having to pay more because I've gone over my data serving.
At first, I thought it was my phone as it was also experiencing massive battery drain and getting really warm, so I got it RMA'd. But as soon as my new one came from Google, the exact thing happened. I couldn't even download apps/set it up while connected to my Telus router. I've already contacted Telus, and they've updated the firmware to my router, but I'm still having the same issue (altho not as bad, I think? It's only been a day).
Anybody else encountering this?

kattara said:
Hey all,
I'm not sure if anybody else is having this problem, but for the last month I've been having trouble connecting to Telus routers properly. It connects to the wifi signal, but will not load websites about 70-80% of the time and many apps (YouTube, NHL, XDA, Playstation, Play Store, etc). When I switch to my data connection, the sites/app load normally. I don't seem to have this problem when connected to other places (ie. work, starbucks, etc). It's getting really annoying since I had to keep switching to my data to load a site, etc. Not to mention having to pay more because I've gone over my data serving.
At first, I thought it was my phone as it was also experiencing massive battery drain and getting really warm, so I got it RMA'd. But as soon as my new one came from Google, the exact thing happened. I couldn't even download apps/set it up while connected to my Telus router. I've already contacted Telus, and they've updated the firmware to my router, but I'm still having the same issue (altho not as bad, I think? It's only been a day).
Anybody else encountering this?
Click to expand...
Click to collapse
Do a search for the many WiFi problem threads. I think those solutions are your best bet, I don't think it's specific to Telus routers.

bblzd said:
Do a search for the many WiFi problem threads. I think those solutions are your best bet, I don't think it's specific to Telus routers.
Click to expand...
Click to collapse
Thanks for the reply, but like I said, I'm not experiencing this problem on other networks. The problem only occurs on Telus routers.

kattara said:
Thanks for the reply, but like I said, I'm not experiencing this problem on other networks. The problem only occurs on Telus routers.
Click to expand...
Click to collapse
The general WiFi fixes still apply. Many people have a single router that they are having issues with, and it works fine on everything else they've tried.

bblzd said:
The general WiFi fixes still apply. Many people have a single router that they are having issues with, and it works fine on everything else they've tried.
Click to expand...
Click to collapse
Is there a specific thread/solution you are referring to? I have tried several fixes, but all to no avail. I'm not having the issue where the phone will not connect to wifi - it connects fine, and doesn't go orange. I've tried changing channels on my router, channel width, msdu/mspu, compatibility mode, etc etc. The problem only started about a month ago, and only on Telus routers (as far as I have seen).
I'm sorry if I missed something.

kattara said:
Is there a specific thread/solution you are referring to? I have tried several fixes, but all to no avail. I'm not having the issue where the phone will not connect to wifi - it connects fine, and doesn't go orange. I've tried changing channels on my router, channel width, msdu/mspu, compatibility mode, etc etc. The problem only started about a month ago, and only on Telus routers (as far as I have seen).
I'm sorry if I missed something.
Click to expand...
Click to collapse
Sounds like you've exhausted most of the options available on the router itself that would be recommended.
Try setting your phone to only use 2.4Ghz instead of Auto or 5Ghz, and as a latch ditch effort you can also try disabling Mobile Data (toggle it off manually or automated with Tasker/Llama) while using WiFi.

bblzd said:
Sounds like you've exhausted most of the options available on the router itself that would be recommended.
Try setting your phone to only use 2.4Ghz instead of Auto or 5Ghz, and as a latch ditch effort you can also try disabling Mobile Data (toggle it off manually or automated with Tasker/Llama) while using WiFi.
Click to expand...
Click to collapse
Yeah, I've already tried setting it only to 2.4GHz, but that doesn't make a difference either. I haven't tried disabling Mobile Data, tho. Will give that a shot, altho I honestly don't see that that will change anything? But I'll try it, regardless!
And more clarification, I am able to access things like Twitter, Tumblr, G+, so I am getting an internet connection. It just won't load most webpages on Chrome/Chrome Beta, YouTube, and other apps. Quite frustrating...!
Thanks!

kattara said:
Yeah, I've already tried setting it only to 2.4GHz, but that doesn't make a difference either. I haven't tried disabling Mobile Data, tho. Will give that a shot, altho I honestly don't see that that will change anything? But I'll try it, regardless!
And more clarification, I am able to access things like Twitter, Tumblr, G+, so I am getting an internet connection. It just won't load most webpages on Chrome/Chrome Beta, YouTube, and other apps. Quite frustrating...!
Thanks!
Click to expand...
Click to collapse
For sure anyone would be frustrated in the same situation, Hopefully you can get it solved. The mobile data trick has worked for many people with WiFi issues but is more of a temporary fix, I find.
I'm reluctant to even mention this but if you get desperate enough, perhaps give this app a try as well.
https://play.google.com/store/apps/details?id=com.brilliapps.wifiandmorefixer

bblzd said:
For sure anyone would be frustrated in the same situation, Hopefully you can get it solved. The mobile data trick has worked for many people with WiFi issues but is more of a temporary fix, I find.
I'm reluctant to even mention this but if you get desperate enough, perhaps give this app a try as well.
https://play.google.com/store/apps/details?id=com.brilliapps.wifiandmorefixer
Click to expand...
Click to collapse
Yeah.... I'm not quite that desperate yet. I'll update this thread once I try the mobile data trick. Thanks again!
EDIT: Unfortunately, the mobile data trick doesn't seem to make a difference, in my case. :'(

Its definitely the router, or something on your network causing you trouble. Disconnect every other single thing from your network and try. If not....its the router. Demand a completely different one from them.
---------- Post added at 10:17 PM ---------- Previous post was at 10:15 PM ----------
And if bad battery drain is still occurring, get gsam....and check Wakelocks. If its WiFi related, It will show that.

kj2112 said:
Its definitely the router, or something on your network causing you trouble. Disconnect every other single thing from your network and try. If not....its the router. Demand a completely different one from them.
---------- Post added at 10:17 PM ---------- Previous post was at 10:15 PM ----------
And if bad battery drain is still occurring, get gsam....and check Wakelocks. If its WiFi related, It will show that.
Click to expand...
Click to collapse
Thanks for the reply. I got a new phone, so I'm not having the battery drain issue anymore.
As for the modem/router, that's what I'm thinking. I've already talked to telus about it, but they couldn't figure it out. I think it may be a software update they pushed out, but they said they hadn't had any updates lately. I can't get a different one from them, as this is the one that has to be used for telus TV. I may end up just going up my own router to the existing modem/router. It's just frustrating as I'm experiencing this at another place that also uses telus. I mean, I can't be hooking up routers at every place that uses Telus, now can I? Lol
Sent from my Nexus 5 using XDA Free mobile app

I'd still try disconnecting everything connected to that router. Reboot it....and see what happens.
If its still a no go, then it really has to be it.

kj2112 said:
I'd still try disconnecting everything connected to that router. Reboot it....and see what happens.
If its still a no go, then it really has to be it.
Click to expand...
Click to collapse
Yeah, I'll try that (as soon as the network is free). I'll keep ya'll posted!

Related

[Q] Anyone else Having wifi connection issues with the xoom?

Hey I was wondering if anyone else was having wifi connection issues with the xoom? Every time I use my xoom I have to keep retrying to load the market, webpages and everything else that uses data. Usually have to reload the market around 3-5 times to get it to work. I have tried 2 different routers and stilll the same thing. Please let me know if anyone else is having this issue and if there is a way to fix it. Thanks
P.s. When Im on 3G everything is fine
I get it but only with Market, I assumed it was a market issue.
On. 3G, for me, everything is dog slow, but I never get the Retry box.
Sent from my Xoom using XDA App
slyty71 said:
Hey I was wondering if anyone else was having wifi connection issues with the xoom? Every time I use my xoom I have to keep retrying to load the market, webpages and everything else that uses data. Usually have to reload the market around 3-5 times to get it to work. I have tried 2 different routers and stilll the same thing. Please let me know if anyone else is having this issue and if there is a way to fix it. Thanks
P.s. When Im on 3G everything is fine
Click to expand...
Click to collapse
Mine works perfect with my AT&T U-Verse gateway and tethered to my AT&T captivate. No problems here at all with wifi. Do you have problems with other wifi routers? Go to Starbucks or a friends and see if the same issue occurs. If not, there is something with your router that Xoom does not like.
I'm having WiFi issues as well. I don't have any issues with any other laptops in my house ... but my Xoom ... get very poor signal on WiFi and sometimes doesn't get any connection at all. This is serious buzz kill.
Mine is also choking on wifi. Switch to 3g and no problems. Annoying.
Sent from my Xoom using XDA Premium App
srafail said:
get very poor signal on WiFi and sometimes doesn't get any connection at all. This is serious buzz kill.
Click to expand...
Click to collapse
Hardly surpisring when the antenna is surrounded by glass and plastic
Wifi is suspect on the Xoom. I cannot get a connection to my secure wireless at work but I can connect to the less secure guest wireless network. I also could not initially tether with my phone (TMobile Vibrant) but after I downloaded Mobile AP I was able to tether just fine and have not had any issues since then.
No complaints here to report. I'm pulling in on average a speed of 17mbps download on most days from my home wifi network. Quite the speedy little guy my Xoom is.
WiFi hasnt been a problem for me either.
So far, I've used it on 4 different wireless networks (G and N/G), using various security options and I connect to each without fail. Hell, Ive even seen the Xoom connect to WiFi when driving down the street towards places that I have it configured to see.
I did have some trouble at one point due to my DNS and DHCP servers being offline. I didnt suspect any issues with them, so I spent more time than I should have troubleshooting the Xoom.
slyty71 said:
Hey I was wondering if anyone else was having wifi connection issues with the xoom? Every time I use my xoom I have to keep retrying to load the market, webpages and everything else that uses data. Usually have to reload the market around 3-5 times to get it to work. I have tried 2 different routers and stilll the same thing. Please let me know if anyone else is having this issue and if there is a way to fix it. Thanks
P.s. When Im on 3G everything is fine
Click to expand...
Click to collapse
Known problem... see:
http://forum.xda-developers.com/showthread.php?t=985536&highlight=wifi
Always Connecting...
Greetings All,
I have been having issues as well after the update. The wireless always disconnects and connects and doesn't stay connected. No problems with my Droid X or laptop or other device.
Problem is that now I'm getting very close to going over my data plan.
Is there a fix in the works, since it worked perfectly with 3.0
Annoyed...
OS
UPDATE: Uninstalled the leaked Flash 10.2 and that has fixed the problem, somewhat. Still disconnects, but less.
slyty71 said:
Hey I was wondering if anyone else was having wifi connection issues with the xoom? Every time I use my xoom I have to keep retrying to load the market, webpages and everything else that uses data. Usually have to reload the market around 3-5 times to get it to work. I have tried 2 different routers and stilll the same thing. Please let me know if anyone else is having this issue and if there is a way to fix it. Thanks
P.s. When Im on 3G everything is fine
Click to expand...
Click to collapse
No it doesnt happen to me.
Glad I found this. Yes mine doea it too. If I linger on a webpage for more than 30 seconds or so, it disconnects. (Yes I have all settings set correctly) same issue with market and now facebook and twitter app after the update. No connection or synchronization failed.
Sent from my DROIDX using XDA App
Wireless issue fixed....
Greetings again,
Even after uninstalling flash, the problem persisted somewhat. I was getting very frustrated and so I reset the xoom to factory settings. A few notes on that. All applications were reinstalled, through the market which is good and bad.
So far, after 2 days of heavy wireless use, not a single drop in wifi connectivity.
Hope this helps...
OS
slyty71 said:
Hey I was wondering if anyone else was having wifi connection issues with the xoom? Every time I use my xoom I have to keep retrying to load the market, webpages and everything else that uses data. Usually have to reload the market around 3-5 times to get it to work. I have tried 2 different routers and stilll the same thing. Please let me know if anyone else is having this issue and if there is a way to fix it. Thanks
P.s. When Im on 3G everything is fine
Click to expand...
Click to collapse
So far my wireless is great. I use WP2 Secure at home, a WEP at my parents, and a MAC based approval network at work. All are steady with full bars and no issues.
SleeplessNinja
MyXoomChannel http://www.youtube.com/sleeplessninjas
Its the encrypton protocol, WPA2 with AES will cause problems.
TKIP works.
I also have random issues. Some days its just fine, but other days wifi works and then stops working, usually a reboot fixes it.
Must be some wifi issue.
I have a fully factory stock xoom and have had NO wy fy problems at all! internet conection firm and stable. I intend not to root my zoom untill all the important updates are done and stable. I also am waiting for my 4G card install. I have WPA2 with AES and the xoom conected to it with NO problem
I haven't had any problems with mine whatsoever. I think it could be your router. My Xoom stays connected with my router and I haven't had a single problem so far with connected wifi.
My PS3 needs a router reset every single time I want to play Black Ops though.
ihad this issue. I think it may be hioneycomb and not xoom related because I experienced it on the acer iconia. The good news is that I resolved my connection issue with wifi. On the surface it looks like a dhcp handshake issue so, if you assign your xoom a static ip from your router, the issue goes away and all is good.

Airplane mode and notifications

OK, this issue has been driving me nuts. I work in a metal building pretty far away from a Verizon tower, as soon as I walk into the building I have no service on my phone. I just put my phone in airplane mode, then re-enable the WiFi and Bluetooth to save battery. Since I've gotten the M8, I have missed countless hangouts messages, emails, etc... Nothing comes through unless I open up the app on the phone. I've tried different ROM's, and it does it on every one of them (I'm back to stock now). Does anyone else have this problem, its usually after I let my phone go idle for a few minutes and then it's like it stops polling Google's push services.
Sent from my HTC6525LVW using Tapatalk
bwhite757 said:
OK, this issue has been driving me nuts. I work in a metal building pretty far away from a Verizon tower, as soon as I walk into the building I have no service on my phone. I just put my phone in airplane mode, then re-enable the WiFi and Bluetooth to save battery. Since I've gotten the M8, I have missed countless hangouts messages, emails, etc... Nothing comes through unless I open up the app on the phone. I've tried different ROM's, and it does it on every one of them (I'm back to stock now). Does anyone else have this problem, its usually after I let my phone go idle for a few minutes and then it's like it stops polling Google's push services.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Do have WiFi set to turn off when sleeping under WiFi advanced settings ?
Thanks, but no that was the first thing I checked.
Sent from my HTC6525LVW using Tapatalk
bwhite757 said:
Thanks, but no that was the first thing I checked.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Sleep mode under power options? . When you look at battery history during the time it's not working do you see WiFi shut off?
Thanks for trying. Yesterday I swapped my Sim over to my Moto X and took it into work, unfortunately for me it looks like the work network is the culprit. Weird but apparently a new router was put in place around the same time I got the HTC M8. Now to try and figure out how to get it back working.
bwhite757 said:
Thanks for trying. Yesterday I swapped my Sim over to my Moto X and took it into work, unfortunately for me it looks like the work network is the culprit. Weird but apparently a new router was put in place around the same time I got the HTC M8. Now to try and figure out how to get it back working.
Click to expand...
Click to collapse
This maybe too?
http://www.xda-developers.com/android/kitkat-wifi-drop-fix/
dottat said:
This maybe too?
http://www.xda-developers.com/android/kitkat-wifi-drop-fix/
Click to expand...
Click to collapse
Nope, this appears to be router related. I brought in my router from home, hooked it up to the network, and viola, notifications work just fine. I work at a small business, they just have 1 wireless router for the entire building hooked directly to the cable modem, then from the router to the main network switch (not a complex system at work here). It's a TP-Link router, and I've looked at the configuration and there's nothing that should be blocking the push notifications. Just makes no sense to me. I've been googling for hours, but haven't come up with a fix.
bwhite757 said:
Nope, this appears to be router related. I brought in my router from home, hooked it up to the network, and viola, notifications work just fine.
Click to expand...
Click to collapse
Seems to me that's what the article linked to is saying. That is it router related. Did you click the link toward the end of the article and read the OP in the thread it links to? There's an alternative fix besides checking the settings in the router. Did you try it?
-
The router causing problems in that thread is also a TP-Link router and the OP was able to fix it. Maybe I'm way off base here but in case you didn't see the link toward the bottom of the article, I thought I'd bring your attention to it. Just in case you missed it, here's the link. http://forum.xda-developers.com/android/software-hacking/howto-wifi-drop-caused-sign-to-wifi-t2862509?__utma=248941774.1068401655.1409802628.1409802628.1409889785.2&__utmb=248941774.1.10.1409889785&__utmc=248941774&__utmx=-&__utmz=248941774.1409889785.2.2.utmcsr=forum.xda-developers.com|utmccn=(referral)|utmcmd=referral|utmcct=/verizon-htc-one-m8/help/airplane-mode-notifications-t2864041&__utmv=-&__utmk=26971070

WiFi SUPER confusion, help please

Hey Everyone,
I honestly don't know if this is the right place to ask but I don't know where to start, with you, with google, with comcast, or Netgear. Here is the issue.
We have comcast internet and use a comcast approved Netgear N600 dual band cable modem. My wife and I both have Nexus 5 with Android 5.0. We also have laptops, a Roku 3, and PS 4, all hooked up via wifi.
IN the past month, our wifi on phones has gotten unusable. You try to browse a site, and it takes forever, usually a minute (not forever but long) to load the site, and then the site browses at normal speed. However, if you try to navigate to a NEW site, you have the minute load time, before that site browses normally.
The roku, laptops and PS4 all work perfectly via wifi. I did the speedtest net app on my phone, and it had 50 mb download, 13 mb upload via wifi. So connection speeds are perfect.
Its just that initial minute plus wait to actually have a website load each time, that is bizarre. Any thoughts please? Comcast says its the phone. Netgear says its comcast.
Oh, on ANY other wifi network our phones work perfectly. Love help. Thanks!
John
Have you rebooted the router? Remove power source for 1 minute. Always first thing to try.
rootSU said:
Have you rebooted the router? Remove power source for 1 minute. Always first thing to try.
Click to expand...
Click to collapse
Yes, I have rebooted the router. I have also done a hard reset on the router, restoring it to factory defaults, upon which I have to rename our network/set password etc. WHEN I do this, our phones function perfectly for a few hours, then the problem rears its ugly head again.
Certainly sounds like a router issue. Or at least an incompatibility.
rootSU said:
Certainly sounds like a router issue. Or at least an incompatibility.
Click to expand...
Click to collapse
How would I look for a compatibility issue? What exactly would I look for, a specification? This router worked fine for the first three months?
Well really what you need to do is troubleshoot by trial and error. If you could perhaps borrow another type of router and run it side-by-side... If it works OK, its a problem with your router and not your phone or Comcast. If it doesn't work, you've ruled out the router and identified an issue either with the phone or Comcast.
---------- Post added at 01:54 AM ---------- Previous post was at 01:52 AM ----------
Also try taking other devices both wireless and wired off the network to see if there are any conflicts. If anything has static IP addresses. Confirm they're not the same.
What part is taking so long? Is it the DNS lookup or the actual data transfer? I would run some nslookup commands from a phone to make sure resolution isn't the problem.
croikee said:
Hey Everyone,
I honestly don't know if this is the right place to ask but I don't know where to start, with you, with google, with comcast, or Netgear. Here is the issue.
We have comcast internet and use a comcast approved Netgear N600 dual band cable modem. My wife and I both have Nexus 5 with Android 5.0. We also have laptops, a Roku 3, and PS 4, all hooked up via wifi.
IN the past month, our wifi on phones has gotten unusable. You try to browse a site, and it takes forever, usually a minute (not forever but long) to load the site, and then the site browses at normal speed. However, if you try to navigate to a NEW site, you have the minute load time, before that site browses normally.
The roku, laptops and PS4 all work perfectly via wifi. I did the speedtest net app on my phone, and it had 50 mb download, 13 mb upload via wifi. So connection speeds are perfect.
Its just that initial minute plus wait to actually have a website load each time, that is bizarre. Any thoughts please? Comcast says its the phone. Netgear says its comcast.
Oh, on ANY other wifi network our phones work perfectly. Love help. Thanks!
John
Click to expand...
Click to collapse
It's only happening with mobile browsing, correct? Do you have the adblock extension installed? If so, try removing it.
bblzd said:
It's only happening with mobile browsing, correct? Do you have the adblock extension installed? If so, try removing it.
Click to expand...
Click to collapse
What is the adblock extension? Is that a program that would be on our phones or the router? This only happens with our phones, correct, but also ONLY on our home network. Any other wifi and our phones work great. At the same time, our laptops and ps4/roku work perfectly fine on our home wifi. Here is the breakdown
HOME:
Roku/PS4/Laptops Work Fine
Our 2 Nexus 5 do not
Other Wifi Networks
Phones work fine
For the first few months our phones worked fine on our home network as well. Its only in the past month or so that they started acting funky. Could it be something with Android 5.0?
It could be something to do with anything. Only you can rule things out.
croikee said:
What is the adblock extension? Is that a program that would be on our phones or the router? This only happens with our phones, correct, but also ONLY on our home network. Any other wifi and our phones work great. At the same time, our laptops and ps4/roku work perfectly fine on our home wifi. Here is the breakdown
HOME:
Roku/PS4/Laptops Work Fine
Our 2 Nexus 5 do not
Other Wifi Networks
Phones work fine
For the first few months our phones worked fine on our home network as well. Its only in the past month or so that they started acting funky. Could it be something with Android 5.0?
Click to expand...
Click to collapse
AdBlock Plus is a browser extension. It was a long shot but the exact same symptoms were happening to me when I had that installed on my phone's browser. Internet was working fine but websites would need a good 20-40 seconds before they would load.
I'm putting my money on the router since both your and your wife's phones are acting up. One phone, plausible. Two phones, highly unlikely. Have you tried a factory reset on the router? This could literally be anything from having too many neighbors with wireless devices to some weird improbable scenario with some QoS setting on the router. Short of borrowing a router from someone, a reset might help if things were working fine before.
While each possible scenario that could be causing your grief may be unlikely, the vast amount of possibilities just adds complexity to your situation. I mean, I remember when chipsets from different manufacturers wouldn't play nice together back in the 802.11g days...
Since your connection speed is fine, bandwidth wise, try running a traceroute from your phone to, say, Google or any arbitrary site, and see which hop hangs the longest... (Traceroute is like a glorified ping).
Try setting your DNS server to 8.8.8.8 (you can do that on your phone, in WiFi settings).
Try disabling any form of QoS on the router, or any kind of fancy proprietary features.
Try disabling the SIP firewall on your router.
There's many many things and I'm afraid it's going to be trial and error from here. While we can offer suggestions and assistance, the trial and error part is ultimately on you.

Issues with mobile data - Wont stay on LTE - Switches constantly.

Hello! Thanks for taking time to help me out!
Here is what is happening; I just recently updated my phone to Marshmallow and am running XtraSmooth with EXKernel. I live in China and had to follow the tutorial to change one of my bands to get LTE here. Of course everything was working fine before I updated to M6.
I can go into the 'Testing' Menu (*#*#4636#*#*) and switch to LTE only and LTE works great, however I then can not receive or send calls or text messages. When I do switch to LTE Only the LTE connection is usually much stronger than when not on LTE. For now I leave it on LTE/GSM (auto).
When I wake up my phone it is usually connected to 3g or edge, after a while it connects to H but then jumps back to 3g, and never seems to connect to LTE.
Is there a new feature I am not aware of that is causing this issue that I could turn off?
Thanks Again,
Chris
Chris1056 said:
Hello! Thanks for taking time to help me out!
Here is what is happening; I just recently updated my phone to Marshmallow and am running XtraSmooth with EXKernel. I live in China and had to follow the tutorial to change one of my bands to get LTE here. Of course everything was working fine before I updated to M6.
I can go into the 'Testing' Menu (*#*#4636#*#*) and switch to LTE only and LTE works great, however I then can not receive or send calls or text messages. When I do switch to LTE Only the LTE connection is usually much stronger than when not on LTE. For now I leave it on LTE/GSM (auto).
When I wake up my phone it is usually connected to 3g or edge, after a while it connects to H but then jumps back to 3g, and never seems to connect to LTE.
Is there a new feature I am not aware of that is causing this issue that I could turn off?
Thanks Again,
Chris
Click to expand...
Click to collapse
sounds like you need to downgrade. the mod probably doesn't work with your carrier on the newest update. I don't know for sure but your can ask in the thread where your got the LTE Band mods from.
drago10029 said:
sounds like you need to downgrade. the mod probably doesn't work with your carrier on the newest update. I don't know for sure but your can ask in the thread where your got the LTE Band mods from.
Click to expand...
Click to collapse
Thanks for your reply! I really appreciate your help!
This is the thread I got the hack/mod from for the LTE bands. I did re-perform the hack to verify it is still functioning. A few users in that thread reported it working with Marshmallow.
I was just out and about and I did notice LTE being used occasionally, sometime working sometimes not -- Oddly enough H seemed to not work at all giving DNS errors in chrome.
I am about to just restore my phone back to Lollipop with the twrp image I have... But I really do like to stay update to date with the latest OS. I also wanted to try a Chinese ROM like MIUI but they are still stuck on kitkat for the N5 and I don't want to go that far back... If the phone is still performing poorly and no one knows what is going on in a day or two I may revert back just to save myself the headache! I may also try a different ROM like Chroma to see if it helps.
If anyone else has ideas please let me know! Thank you!
Chris1056 said:
Thanks for your reply! I really appreciate your help!
This is the thread I got the hack/mod from for the LTE bands. I did re-perform the hack to verify it is still functioning. A few users in that thread reported it working with Marshmallow.
I was just out and about and I did notice LTE being used occasionally, sometime working sometimes not -- Oddly enough H seemed to not work at all giving DNS errors in chrome.
I am about to just restore my phone back to Lollipop with the twrp image I have... But I really do like to stay update to date with the latest OS. I also wanted to try a Chinese ROM like MIUI but they are still stuck on kitkat for the N5 and I don't want to go that far back... If the phone is still performing poorly and no one knows what is going on in a day or two I may revert back just to save myself the headache! I may also try a different ROM like Chroma to see if it helps.
If anyone else has ideas please let me know! Thank you!
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Click to collapse
Last thought it make sure you wiped everything in TWRP before flashing the ROM and make sure the modem you're using is marshmallow compatible. if you performed the steps on modem that isn't compatible, that could have caused your issues. I hope this is helpful to you. and feel free to hit the like :silly::good:
drago10029 said:
Last thought it make sure you wiped everything in TWRP before flashing the ROM and make sure the modem you're using is marshmallow compatible. if you performed the steps on modem that isn't compatible, that could have caused your issues. I hope this is helpful to you. and feel free to hit the like :silly::good:
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I don't know a lot about phones... When you say modem when referring to phones do you mean radio? I flashed the stock M6 factory Google Image by running the flash-all.bat. After that I flashed the ROM. Should doing this have taken care of that
Should I attempt to flash some other things? If so can you point me in the right direction.
Also it seems to be working a little better, steadily connected to LTE, however I get many many DNS errors; again I live in China. I am going to try to set custom DNS that I know works well here, when I get home from school. Is there a good app for this?
Chris1056 said:
I don't know a lot about phones... When you say modem when referring to phones do you mean radio? I flashed the stock M6 factory Google Image by running the flash-all.bat. After that I flashed the ROM. Should doing this have taken care of that
Should I attempt to flash some other things? If so can you point me in the right direction.
Also it seems to be working a little better, steadily connected to LTE, however I get many many DNS errors; again I live in China. I am going to try to set custom DNS that I know works well here, when I get home from school. Is there a good app for this?
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Click to collapse
first, when you see modem and radio, those are the same file. and yes you flashed it correctly using the "flash-all.bat." :good: so you have the latest modem for the nexus 5. The DNS errors could mean many things. DNS depends on carrier, proxys they may be using, phone settings, etc. also for next time before you flash any files, read the stickies and rules. If not people may get mad at you & call you names if you ask question that already have answers inside of the rules and stickies
---------- Post added at 10:41 PM ---------- Previous post was at 10:40 PM ----------
focus on fixing the LTE problem first completely than deal with the DNS so you don't confuse the problems.
drago10029 said:
first, when you see modem and radio, those are the same file. and yes you flashed it correctly using the "flash-all.bat." :good: so you have the latest modem for the nexus 5. The DNS errors could mean many things. DNS depends on carrier, proxys they may be using, phone settings, etc. also for next time before you flash any files, read the stickies and rules. If not people may get mad at you & call you names if you ask question that already have answers inside of the rules and stickies
---------- Post added at 10:41 PM ---------- Previous post was at 10:40 PM ----------
focus on fixing the LTE problem first completely than deal with the DNS so you don't confuse the problems.
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I think the LTE issue has mostly resolved itself. My house must be in a very poorly covered area and so I gets disconnected.
The big thing now is dns issues... Is there a good way to change it or do tests for issues?
Thanks
Chris1056 said:
I think the LTE issue has mostly resolved itself. My house must be in a very poorly covered area and so I gets disconnected.
The big thing now is dns issues... Is there a good way to change it or do tests for issues?
Thanks
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why is the DNS an issue, what exactly is the problem?
drago10029 said:
why is the DNS an issue, what exactly is the problem?
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I'm sorry, this must seem crazy. So when I am connected to WiFi I can surf the internet just fine (as well as we can here) when on 3G or H data connection it works. But when I'm on LTE I cannot browse. Chrome gives a DNS_PROBE_FINISHED_NXDOMAIN error (for websites like bing.com and baidu.com [like chinese google]).
Chris1056 said:
I'm sorry, this must seem crazy. So when I am connected to WiFi I can surf the internet just fine (as well as we can here) when on 3G or H data connection it works. But when I'm on LTE I cannot browse. Chrome gives a DNS_PROBE_FINISHED_NXDOMAIN error (for websites like bing.com and baidu.com [like chinese google]).
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hmmm interesting. have you tried google searching the issue? someone else who has your phone and carrier may have had the issue, nexus 5 is pretty common.
also what carrier do you have?
drago10029 said:
hmmm interesting. have you tried google searching the issue? someone else who has your phone and carrier may have had the issue, nexus 5 is pretty common.
also what carrier do you have?
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Click to collapse
I have a little, and I really cant find anything. It seems I may not be getting an IP at all. I d/l a DNS Switcher app and it has a button to show current network settings and ip displays as 0.0.0.0 dns as 0.0.0.0
I may have to modify my searches.
Chris1056 said:
I have a little, and I really cant find anything. It seems I may not be getting an IP at all. I d/l a DNS Switcher app and it has a button to show current network settings and ip displays as 0.0.0.0 dns as 0.0.0.0
I may have to modify my searches.
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Click to collapse
Honestly if those settings are coming up using the cell network, idk. Be certain your APN settings are correct since that could effect it. Lastly if that didn't happen with out the custom radio than you may be having some issues with the mod. go back to the thread and make sure you did everything like they said. also try using a different browser, I heard something about google and China not being good with each other
drago10029 said:
Honestly if those settings are coming up using the cell network, idk. Be certain your APN settings are correct since that could effect it. Lastly if that didn't happen with out the custom radio than you may be having some issues with the mod. go back to the thread and make sure you did everything like they said. also try using a different browser, I heard something about google and China not being good with each other
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Click to collapse
I really appreciate you sticking around and helping me out! I am at school or work all day so I only have short evenings to trouble shoot. So here is what I experienced today;
I can now steadily connect to LTE (even in areas I was having trouble with before). Sometimes, when I connect to wifi then disconnect and therefore reconnect to LTE it doesn't handle the switch-over very well and gives issues with the connection (the NXDOMAIN errors or, more rarely, no internet connection at all). I downloaded LTE Discovery which showed me I am connected on band 3 which means the 'hack' successfully applied. I also asked over on their post and they said It will stay across a factory update. To fix the connection errors I can usually restart my phone or play with the APNs (switch back and forth), merely turning data off then back on does not fix the issue.
My next idea is to switch ROMs then downgrade. but oddly enough, right now, no matter what I do it works... This is nuts, haha.
Chris1056 said:
I really appreciate you sticking around and helping me out! I am at school or work all day so I only have short evenings to trouble shoot. So here is what I experienced today;
I can now steadily connect to LTE (even in areas I was having trouble with before). Sometimes, when I connect to wifi then disconnect and therefore reconnect to LTE it doesn't handle the switch-over very well and gives issues with the connection (the NXDOMAIN errors or, more rarely, no internet connection at all). I downloaded LTE Discovery which showed me I am connected on band 3 which means the 'hack' successfully applied. I also asked over on their post and they said It will stay across a factory update. To fix the connection errors I can usually restart my phone or play with the APNs (switch back and forth), merely turning data off then back on does not fix the issue.
My next idea is to switch ROMs then downgrade. but oddly enough, right now, no matter what I do it works... This is nuts, haha.
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Click to collapse
No problem, and try different modems first, that could clear up the issue. than try some different ROMs and going back to stock like you said.. Also you never mentioned what you doing when you get those DNS related errors. don't forget to hit thanks man, def appreciated.
also, be sure no one else in your area, with your service provider is having the same issue.

Google Pixel WiFi Problem

I am having a problem with my Google Pixel even after having flashed the latest factory image. The WiFi will disconnect as soon as it connects and then immediately try to reconnect over and over. Any one also experiencing this or have any idea how to fix it? Thank you!
mannion556 said:
I am having a problem with my Google Pixel even after having flashed the latest factory image. The WiFi will disconnect as soon as it connects and then immediately try to reconnect over and over. Any one also experiencing this or have any idea how to fix it? Thank you!
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Click to collapse
This sounds obvious but that's exactly what happened to me my first time connecting it at home. Turns out I forgot my Wi-Fi password and had put it in wrong.
I have the same issue..... Chatting with tech support now
cntryby429 said:
This sounds obvious but that's exactly what happened to me my first time connecting it at home. Turns out I forgot my Wi-Fi password and had put it in wrong.
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^ this. If you type your password wrong. It will not say "obtaining IP address". It will just say "connecting"(or something like that)..then look like its connected then proceed to cycle reconnecting.
Just to chime in on this, picked up a Pixel yesterday and had the same issue with my 5ghz network. 2.4ghz works fine. Swapped it out for another Pixel today and will be setting it up tonight so will report back. I'm pretty sure mine was a hardware issue!
I wish Google would put a dialog box up saying that the password isn't working. I feel like a lot of people blame the phone/hardware. I've seen this happen on all of my nexus devices and it's ALWAYS because of the password being wrong. I just learned to pay attention to the behavior of the connection status. My passwords at home are ridiculously easy, so I never have the problem there. But it happened with my Pixel at work because I forgot to capitalize a letter.
I guess I'm not saying that it couldn't be hardware related. But I personally would double check my router settings to verify I'm typing what I remember the password to be.
troy` said:
I wish Google would put a dialog box up saying that the password isn't working. I feel like a lot of people blame the phone/hardware. I've seen this happen on all of my nexus devices and it's ALWAYS because of the password being wrong. I just learned to pay attention to the behavior of the connection status. My passwords at home are ridiculously easy, so I never have the problem there. But it happened with my Pixel at work because I forgot to capitalize a letter.
I guess I'm not saying that it couldn't be hardware related. But I personally would double check my router settings to verify I'm typing what I remember the password to be.
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Click to collapse
@benrees21 @troy`- Did you guys apply the mini-update Google released for the phones on day 1? That took care of my issue. I experienced the same thing when I first set up my device. After the update, that issue is gone.
Jank4AU said:
@benrees21 @troy`- Did you guys apply the mini-update Google released for the phones on day 1? That took care of my issue. I experienced the same thing when I first set up my device. After the update, that issue is gone.
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Phone is completely up to date! Not a hardware issue, just setting up the new one and same issue! Not a password issue either as it connects to the Internet for a minute then drops out and connects/disconnects constantly. Only happens with the 5ghz network. I've tried messing around with the channels and everything but nothing seems to work!! Wish I knew what was causing it!!
benrees21 said:
Phone is completely up to date! Not a hardware issue, just setting up the new one and same issue! Not a password issue either as it connects to the Internet for a minute then drops out and connects/disconnects constantly. Only happens with the 5ghz network. I've tried messing around with the channels and everything but nothing seems to work!! Wish I knew what was causing it!!
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Click to collapse
Have you tried resetting your router, just for giggles? You didn't perhaps go into developer settings and check the aggressive wifi to cellular handoff option did you? All I can tell you from experience is that I had the same thing happen and it fixed itself real quick after I did the quick little update. You can also try leaving the area so it drops wifi then going back and seeing if it will remember and connect better the 2nd time. Sorry I can't be more help...
Cannot for the life of me work this out. Tried every configuration I can think of with my 5ghz network and same issue every time. Maybe a future update will sort it out?
Had a WiFi issue with my first pixel. The phone wouldn't even try to connect to 5ghz. And on 2.4, it would drop signal and connect and reconnect constantly. I had them send me a new one and its perfect. No issues whatsoever! You guys probably have a hardware issue. I even tried the system image that Verizon dropped, even though I'm not Verizon and I still had the issue on the first pixel.
Nick
I had the same issue. It all started after I changed a wifi setting on Pixel XL. I changed to Keep Wifi On During Sleep to "Only When Plugged In" and then couldn't connect to Wifi. It would for a little bit after restarting phone but after first disconnect it would Fail to Connect.
I changed setting to "Always" and no issues anymore with wifi.
Sent from my Pixel XL using XDA-Developers mobile app
Is this a hardware issues? or a sw update can fix it?
benrees21 said:
Cannot for the life of me work this out. Tried every configuration I can think of with my 5ghz network and same issue every time. Maybe a future update will sort it out?
Click to expand...
Click to collapse
Have you tried any other 5ghz networks, like maybe at a friend's? That MIGHT help you determine if it's hardware or your specific router/configuration.
Sent from my Pixel using Tapatalk
My coworker has a new Pixel, been using it for about 10 days without issue but today he came into work looking for help because his Wi-Fi isn't working. It does what OP stated, constantly cycling between "saved", "connecting", "authenticating", "obtaining IP address", and then back to "saved". He reset his home router, was on the phone with Verizon(?) for an hour, he's tried my moto X's 2.4GHz and 5GHz hotspot here at work and can't I can't get it to work. He said the Verizon rep told him it was the SIM card but that's bs. We tried with no SIM installed, no change. We did a reboot into safe mode, no luck. I tried booting into the factory recovery to clear cache but it appears that's not an option. He doesn't want to do a factory reset, I think he's going to get a new one. Will see if they make him do a factory reset prior to replacing or not.
*Edit* Verizon gave him a new Pixel...
I've begun experiencing similar behavior after the VZW update to NDE63X. I can only comment on 2.4GHz as that's all my router has. I doesn't seem to be demolishing the battery, but it's annoying when a web page, or part of a page doesn't load.
Is he rooted or does he have any customizations flashed to his kernel?
zaksimmermon said:
Is he rooted or does he have any customizations flashed to his kernel?
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Click to collapse
No, 100% stock. I was actually trying to convince him to unlock before it got patched, I guess good thing he didn't? What's messed up is that it took over 10 days for it to quit working. What would have happened if he was outside that 15 day window Verizon has. What if he had unlocked it and rooted it? What's to say his new replacement doesn't do the same thing in a month from now?
Mike7143 said:
No, 100% stock. I was actually trying to convince him to unlock before it got patched, I guess good thing he didn't? What's messed up is that it took over 10 days for it to quit working. What would have happened if he was outside that 15 day window Verizon has. What if he had unlocked it and rooted it? What's to say his new replacement doesn't do the same thing in a month from now?
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Click to collapse
He still can the exploit wasn't patched in the Nov update from what I've heard. I bought the warranty so I can return mine no matter what!
benrees21 said:
Just to chime in on this, picked up a Pixel yesterday and had the same issue with my 5ghz network. 2.4ghz works fine. Swapped it out for another Pixel today and will be setting it up tonight so will report back. I'm pretty sure mine was a hardware issue!
Click to expand...
Click to collapse
I just received my Pixel and the 5 ghz channel frequently disconnects then connects again when browsing. The problem happens on the 2.4 ghz channel too. All my other devices work on my router and I have the most recent firmware (I will try a router firmware reset). It happens on both my routers.
Is this a hardware problem or firmware?
Edit: I reset my wifi and started to reconfigure. There were no problems until I activated ipv6 on my router and the wifi started to drop out again.
here is a thread someone posted in the google product support
https://productforums.google.com/forum/#!msg/phone-by-google/WxdzyxXVqJU/uOqAXrvkCAAJ
Other users having this issue have IPv6 activated? Both my routers are from ASUS.

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