Bust the screen on my style 2 weeks ago, being the festive season and the postal service running delayed I decided to hold off sending my phone until after Christmas has past.
I called moto repair service for a quote on repair they got back to me 2 days later with some shocking information new to me.
They informed me that my style was rooted and gave me an estimate of how long it had been rooted for (2 weeks in my case)
They wouldn't be able to repair it even though I said I'd pay they won't touch it, irrelevant if I've gone back to complete stock with my original backup and a relocked bootloader as the style has some kind of e-fuse similar to Samsung device, what's surprised me is that the phone has remotely told Moto that the phone has been rooted somehow.
Talk about big brother looking over you're shoulder, I've bought this phone outright from new I should be able to what I want with it in theory :banghead:
Good thing I've got an Honor 7 as a backup phone, looks like I'll be buying a new screen and doing it myself
Sent from my PLK-L01 using XDA Free mobile app
How could Motorola know this?
I am just waiting for a safe and easy way to root mine marshmallow xt1572, but as I have more 10 months of warranty, I really wanna know how to avoid them from knowing I will be rooted...
Enviado de meu XT1572 usando Tapatalk
Moto knows if you've requested an unlock code. And as soon as you've requested the code you are out of warranty for software issues.
What you mean as unlock code? Is some code in moto website?
Enviado de meu XT1572 usando Tapatalk
Restola said:
Moto knows if you've requested an unlock code. And as soon as you've requested the code you are out of warranty for software issues.
Click to expand...
Click to collapse
This, they don't know if you are rooted per se, but they assume so if you unlocked the bootloader. I've also not had any issues with the fact and warrantee claims have been said to not be an issue unless they can link the problem to the software side. So a broken button or what not on the hardware will still be covered.
mlfs said:
What you mean as unlock code? Is some code in moto website?
Click to expand...
Click to collapse
Unlock code is part of the procedure to get to rooted status, see the guide in the general forums.
I wouldn't be surprised if something here gives them info from your system.
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Sent from my XT1575 using Tapatalk
ximfinity said:
This, they don't know if you are rooted per se, but they assume so if you unlocked the bootloader. I've also not had any issues with the fact and warrantee claims have been said to not be an issue unless they can link the problem to the software side. So a broken button or what not on the hardware will still be covered.
Unlock code is part of the procedure to get to rooted status, see the guide in the general forums.
Click to expand...
Click to collapse
OK I will take a look on it
As far as a I see there is only a experimental way to root a marshmallow xt1572.
Regards
Enviado de meu XT1572 usando Tapatalk
During the original root procedure, one of the steps tells you to do this:
fastboot oem get_unlock_data
Click to expand...
Click to collapse
and it displays some code. You send that string of code to Motorola and they email you an unlock code. If you use that unlock code, it probably trips something in your phone the way flashing something other than stock on a Samsung phone through Odin trips Knox. That's probably how they know.
Well, this would contradict all the posts of people saying they would fix rooted devices. Makes sense considering that is how the warranty policy is written.
iamsloany said:
Bust the screen on my style 2 weeks ago, being the festive season and the postal service running delayed I decided to hold off sending my phone until after Christmas has past.
I called moto repair service for a quote on repair they got back to me 2 days later with some shocking information new to me.
They informed me that my style was rooted and gave me an estimate of how long it had been rooted for (2 weeks in my case)
They wouldn't be able to repair it even though I said I'd pay they won't touch it, irrelevant if I've gone back to complete stock with my original backup and a relocked bootloader as the style has some kind of e-fuse similar to Samsung device, what's surprised me is that the phone has remotely told Moto that the phone has been rooted somehow.
Talk about big brother looking over you're shoulder, I've bought this phone outright from new I should be able to what I want with it in theory :banghead:
Good thing I've got an Honor 7 as a backup phone, looks like I'll be buying a new screen and doing it myself
Sent from my PLK-L01 using XDA Free mobile app
Click to expand...
Click to collapse
Did you refer the rep you spoke to this this post on the Moto Forums: https://forums.motorola.com/posts/cda80927a1
It has been clearly stated by Motorola that they will still honor warranty on hardware issues even if you have unlocked the bootloader, provided it cannot be traced to something that the software caused. I believe the only thing that they will refuse to even touch is water damage (I think unless you have ADP on Motocare).
This isn't even a warranty claim. Apparently you got a rep that had no idea what he was talking about. If you're paying for the repair, they have no basis to deny you, rooted or not.
Call back and pretend the first conversation never happened. The next rep will give you a price to fix it. If they don't, talk to his manager. Keep going up the chain and don't take no for any answer.
These people's call count are monitored. They're bonuses are affected by how many phone calls they can process an hour. "Nope, you're rooted, can't help you." is a much quicker call than "please hold while I check that price". Be firm and TELL them you want it repaired. Don't ASK if they'll repair it.
Sent from my XT1575 using Tapatalk
rushless said:
Well, this would contradict all the posts of people saying they would fix rooted devices. Makes sense considering that is how the warranty policy is written.
Click to expand...
Click to collapse
I believe that only applies to US customers. I saw a post in Motorola's forums from one of their reps saying they would honor hardware warranty claims on unlocked devices for US customers only. I don't have a link but to it right now, but it's fairly easy to find. It's one of the longer threads on this issue.
The OP doesn't appear to be a US customer...since he has a style not a pure.
shimn said:
I believe that only applies to US customers. I saw a post in Motorola's forums from one of their reps saying they would honor hardware warranty claims on unlocked devices for US customers only. I don't have a link but to it right now, but it's fairly easy to find. It's one of the longer threads on this issue.
The OP doesn't appear to be a US customer...since he has a style not a pure.
Click to expand...
Click to collapse
Spot on buddy, I'm in the UK, but I will give them a call tomorrow and play dumb to get a repair quote if at all possible and see if I can carry it up the mangerial ladder.
Sent from my PLK-L01 using XDA Free mobile app
This was the response on the Motorola thread I mentioned earlier (https://forums.motorola.com/posts/cda80927a1):
The new (2015) Moto X Pure is not a developer edition, so unlocking the bootloader does void the warranty. Sorry about the lack of clarity on this. We've been using this answer but I was double-checking it before posting.
To sum up and clarify:
Unlocking the bootloader will show your warranty as void.
However, if an unrelated physical material failure should occur, such as a bad volume rocker or a failed speaker, it will be covered if the phone shows no signs of physical abuse. The key is that the problem can't be traced to software or abuse.
These same principles apply to MotoCare Insurance (extended warranty).
The above guidelines are applicable in the US only. Policies differ by region/country.
I'll talk to the marketing team about improving our communications about this aspect of our phones. But as a rule of thumb, if it doesn't say "Developer Edition" then unlocking the bootloader is not supported by warranty.
Click to expand...
Click to collapse
I had a 14 X that moto knew was rooted but still honored a warranty claim. With all the permissions now adays its pretty easy for any company to know your rooted.
Wouldn't knowing you're rooted be an invasion of privacy? The unlocked bootloader thing is OK because it's an upfront agreement but moto peeking into YOUR phone to check root with out them.putting their hands on it is very shady.
@rbiter said:
Wouldn't knowing you're rooted be an invasion of privacy? The unlocked bootloader thing is OK because it's an upfront agreement but moto peeking into YOUR phone to check root with out them.putting their hands on it is very shady.
Click to expand...
Click to collapse
Wait, what? Is it possible to root without unlocking the bootloader?
dipaolnv said:
Wait, what? Is it possible to root without unlocking the bootloader?
Click to expand...
Click to collapse
No, what is more likely is that the OP meant that Motorola knew his phone was UNLOCKED for about 2 weeks, since you need to request the unlock key from them of course they know. Regardless of whether you root after the fact it states pretty clearly that it will void your warranty when you unlock the bootloader (although as stated it seems in the US they will still honor hardware issues).
They've always known. The qe e-fuse was added back in the Bionic or RAZR days.
On my 2013 Moto X (XT1060), the initial 4.4 KitKat OTA tripped the e-fuse to "qe 1/1". It wasn't until the 5.1 OTA that it moved to "qe 0/1". First number is status of root, second number is a permanent fuse trip when the device was rooted the first time. Good thing I didn't need warranty service because that would've been a hassle. The 2013s that came with KitKat preloaded (like my brother's) don't have it tripped, so his reads "qe 0/0".
Unlocking the bootloader doesn't trip the e-fuse, I don't think.
iamsloany said:
Bust the screen on my style 2 weeks ago, being the festive season and the postal service running delayed I decided to hold off sending my phone until after Christmas has past.
I called moto repair service for a quote on repair they got back to me 2 days later with some shocking information new to me.
They informed me that my style was rooted and gave me an estimate of how long it had been rooted for (2 weeks in my case)
They wouldn't be able to repair it even though I said I'd pay they won't touch it, irrelevant if I've gone back to complete stock with my original backup and a relocked bootloader as the style has some kind of e-fuse similar to Samsung device, what's surprised me is that the phone has remotely told Moto that the phone has been rooted somehow.
Talk about big brother looking over you're shoulder, I've bought this phone outright from new I should be able to what I want with it in theory :banghead:
Good thing I've got an Honor 7 as a backup phone, looks like I'll be buying a new screen and doing it myself
Sent from my PLK-L01 using XDA Free mobile app
Click to expand...
Click to collapse
I can tell you first hand, I had an unlocked bootloader and rooted Moto X pure and had some problems with sound. I called customer service and they swapped out the phone no problem, no questions asked.
Related
http://www.anandtech.com/show/4573/htc-announces-webbased-bootloader-unlock-tool-for-htc-sensation
Finally! A way to make the voided warranty and bootloader unlocking official. This way HTC can allow their phones to be unlocked without opening themselves up to the hordes of people bringing in their bricked phones for warranty work.
Awesome! Glad to see HTC coming through with their word.
...
...not really. you have to agree that you will loose the complete warranty. And i think your IMEI will be stored in a HTC Database so they can always identify that your phone is unlocked...
And as i remember they said that the new devices should already have an unlocked bootloader. ...have they?
A lot of the Sensation gang did not wait for HTC!
What is the difference between :
Official bootloader unlocker plus officially loosing warranty
Unofficial bootloader unlocker plus loosing warranty
Nothing!
Of course there is a difference
Official bootloader unlocker plus officially loosing warranty plus your device is branded as unlocked for lifetime
Unofficial bootloader unlocker plus loosing warranty plus the ability to revert this
I wonder how many "accounts" will be created in that "bootloader unlocking service". Seriously I would never use this way. Much simpler to use the xda methods to unlock,root and install custom roms (even if I have to wait couple of months) then any time revert and still keep waranty if once needed. (Hopefully never).
Just hope that because of this, developers won`t stop hacking future devices.
Whether or not some of us rather do it the "XDA way", this is a major development. The manufacturer agreed (with resrictions) to unlock it. I always said, it is my device, I paid for it and I ant full access to it.
Wih a but more pressure and time, I will bet you that som eof the warranty exceptions will disappear.
I have HTC devices, all rooted and running CM7 but I am glad to see this happening. It seems Motorola will do the same, eventually this may be the normal.
Besides, when the install software todo the unlock, they also open a door for rooting the "XDA way".
I think this is a great model. While it's always great to "get away" with rooting a phone and then still use the warranty if you're able to unroot it before you send it in.. its great to see a manufacturer take control of this process and give the option to use a phone to its fullest potential under the condition that you're on your own with your phone-play
Amazing... In the space of a week nobody gives a f&*k.
My Sensations running GB2.3.4 very nicely now. Thanks XDA. S-ON, S-OFF, F-OFF HTC
I wish they would offer a way to unlock the EVO 4G as well. I guess HTC has moved beyond that device
So can this be used to gain root on the stock rom? My girlfriend has the Evo3D, and she really likes the stock sense ui, but there are a couple things I need root for.
I'm going to laugh if these unlockers use the exact same method the ones here use xD. Maybe that's why HTC was saying August and September, to give the hackers here enough time to find an exploit to unlock it, steal the source code, and pretend it's an "official" unlocker.
edit: Oh, and get the database ready so whoever uses this method can be branded as "unclean" by the phone companies and get warranty claims rejected.
Finally, but what about the exploit that AlphaRev found. by patching that wont HTC be bricking our phone from the gitgo
considering people already are on GB with it, hmmmmm
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yeah....
Here's my take:
Let's say you register on the official site and they void your warranty and you get S-OFF, then 2 months later your mainboard fails due to manufacturer error, now you cannot get a valid RMA because you voided your warranty on file.
OR you can use the alpharev S-OFF/root and now your mainboard fails, you revert Stock then call HTC for RMA and they have to honor it!
I for one, won't be using official unlocking if they are tracking it by SN or IMEI because then you give up your right for legit RMA and that's stupid, unless they have a serious clause in there that you only void your warranty if you brick your device on a flash and not some bull**** hardware malfunction.
orangekid said:
Here's my take:
Let's say you register on the official site and they void your warranty and you get S-OFF, then 2 months later your mainboard fails due to manufacturer error, now you cannot get a valid RMA because you voided your warranty on file.
OR you can use the alpharev S-OFF/root and now your mainboard fails, you revert Stock then call HTC for RMA and they have to honor it!
I for one, won't be using official unlocking if they are tracking it by SN or IMEI because then you give up your right for legit RMA and that's stupid, unless they have a serious clause in there that you only void your warranty if you brick your device on a flash and not some bull**** hardware malfunction.
Click to expand...
Click to collapse
i agree, this is downright stupid on HTC's part....and brilliant at the same time if you think about it. because if these people do it the "official" way, HTC knows they will have to fork up money for a full replacement because their warrenty is voided, it's win-win for HTC.
but, like all buisinesses HTC it out there to make money...funny thing is, when i first heard this announcement i even said "i call BS, they will just find a way to track it then use it aggainst you come time for a replacement, mark my words"
highcoder said:
Of course there is a difference
Official bootloader unlocker plus officially loosing warranty plus your device is branded as unlocked for lifetime
Unofficial bootloader unlocker plus loosing warranty plus the ability to revert this
Click to expand...
Click to collapse
See this is exactly what I was wondering! But the brings me to my next question... How do you backup the stock incase of a FUBAR?
rosedog said:
See this is exactly what I was wondering! But the brings me to my next question... How do you backup the stock incase of a FUBAR?
Click to expand...
Click to collapse
nandroid .
I´m a HD2 owner. I don´t know how about the new HTC Devices but in the past you didn´t need to do a backup via fubar
In the past you could download an original stock rom for every device version directly from HTC or from your provider if you had a branded device. And in my case (HD2) you have to flash the rom from SD card (not via USB) to overwrite the cracked bootloader with the stock one. Voilá... you have a clean stock device...
And i think this way will work in future too...
my hox has the led bleed problem so i tried to get a new one since im still in my 30day exchange. no one in miami has one so i was told to call CS and try to get it replaced after 30 min of being transfered from department i get to someone trying to get me a replacement and then spoke to a supervisor whom told me the manufacture is calling back these devices and at&t is stoping the sales till further notice. the only options i have is stay with the phone and deal with it or send it back and get a refund. this sux the phone is GREAT im an iphone convert and now i need to move back . has anyone else herd this or does anyone have connections with at&t to see if there is any validation. i dont really want to go back to the iphone... ive been spoiled with the hox.
Yep, was told the same thing. They are basically not selling this phone for the near future. No exchanges or sales. I would hold off for the Galaxy S3 anyways.
mactruck said:
Yep, was told the same thing. They are basically not selling this phone for the near future. No exchanges or sales. I would hold off for the Galaxy S3 anyways.
Click to expand...
Click to collapse
This is really bad...development could cave on this phone. I may just end up returning it.
dimgl said:
This is really bad...development could cave on this phone. I may just end up returning it.
Click to expand...
Click to collapse
I am formatting mine for return right now.
mactruck said:
I am formatting mine for return right now.
Click to expand...
Click to collapse
I'm mostly scared about getting replacements... I'm going to verify with AT&T today. If they are stopping sales of HTC One X's I'm returning my phone.
mactruck said:
I am formatting mine for return right now.
Click to expand...
Click to collapse
I will be shortly. Going back to the Note, most likely. It's already noted and approved on my account, too.
id10terrordfw said:
I will be shortly. Going back to the Note, most likely. It's already noted and approved on my account, too.
Click to expand...
Click to collapse
May I ask why you are returning?
dimgl said:
May I ask why you are returning?
Click to expand...
Click to collapse
Wifi mainly. Also, I am one of the unlucky bastards stuck on 1.85 without root or an unlocked bootloader. Sadly I do love the One X, but these two issues are killer to me.
Mine hasn't been rooted or updated. Doesn't reboot or anything like my last ones but do have some battery discharge issue. If the phone is turned off for a few days battery is dead when turned back on. All 5 of my One X's did the same thing though. I had to do alot of returning to get a good one but am just giving up on this phone. Loving my Galaxy Note more.
Anyone want to buy it before I return it? $500.
I'm forcing my exchange now over the phone. I processed an exchange LAST week and today I received a package for a refurbished iPhone 4 8 gig. Not even a 4S wtf? I was pretty pissed so now I'm on hold. They're offering a free Bluetooth headset for the inconvenience. Will update later.
Sent from my Calculator
But this is HTC's flagship device. Do we really think they are going to let ATT just call it quits? I'm inclined to think not. Maybe this is just confusion over the slowed sales due to many models being held up at customs? No offense to ATT's CSRs, as they've always been very helpful for my preexisting issues or account questions, but they've never seemed to have any idea of things to come, nor have they led onto anything if they did know in the first place. And I really mean that in the most genearl sense. I get way better info online and from well-connected sales rep (hard to find) at the stores who are in good with regional manufacturer reps.
hmm, all this talk has me nervous. I have until this Sunday to return the phone within my grace period and I am afraid if the phone is pulled, then the future looks very bleak for any development or support. I don't want to be stuck with what could be an excellent phone for the next 2 years with practically no support.
This is HTC's flagship phone, I can't see it just being yanked permanently off the shelfs??
lucidlyseen said:
hmm, all this talk has me nervous. I have until this Sunday to return the phone within my grace period and I am afraid if the phone is pulled, then the future looks very bleak for any development or support. I don't want to be stuck with what could be an excellent phone for the next 2 years with practically no support.
This is HTC's flagship phone, I can't see it just being yanked permanently off the shelfs??
Click to expand...
Click to collapse
We need more people contacting AT&T and confirming that this phone will no longer be sold and that it will be discontinued. If this is the case I am returning the phone to Amazon this instant.
I called yesterday. There was nothing in the csr system about the hox being discontinued.
Shaddy-Z. said:
I'm forcing my exchange now over the phone. I processed an exchange LAST week and today I received a package for a refurbished iPhone 4 8 gig. Not even a 4S wtf? I was pretty pissed so now I'm on hold. They're offering a free Bluetooth headset for the inconvenience. Will update later.
Sent from my Calculator
Click to expand...
Click to collapse
Update, just got off the phone. They're pushing my order through and sending me one in priority mail. Hoping I don't get a defective phone this time. Definitely don't want to go through this again.
Sent from my Calculator
I asked online. I'm going to call too.
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I really hope it doesn't get discontinued. I had a Galaxy Nexus on Verizon but I couldn't deal with the purple discoloration of every device I looked at (f'n Pentile AMOLED) and terrible battery life. So I switched carriers for the One X hoping for an eventual Cyanogenmod ROM.
If development stops because the phone gets pulled, I don't know if I'd want to keep it. On one hand, it satisfies the geek in me to have something that was only sold for a short time, thus being "rare", on the other, I really couldn't deal with using HTC Sense forever.
UPDATE: I just called and the representative said that they've discontinued taking orders but they have no information on whether the device itself was being discontinued or not. She did see on her computer (in AT&T's system) that there's a customs delay, so they had to stop taking orders until it clears.
UPDATE 2: I just called HTC. A customer relations person called me back and told me that the One X is not being held at customs, and that the only reason it's backordered/out of stock is because they were ordered over capacity. I asked if they'll be sending more to AT&T any time soon and she said "Oh, absolutely."
She also asked me where I heard that from, I didn't mention XDA, but I told her that an AT&T rep told me that they're not taking orders for the One X because they're being held at customs. Again, she asserted that they're not being held at customs, and proceeded to tell me that she will have to communicate with AT&T to clear that up.
I tried to press 4 during the call (Google Voice) to record it, but it didn't work.
Call them yourself. Record the call if you can and throw it on Vocaroo: http://www.htc.com/us/contact/contact-us But I'm pretty sure for legal reasons, you'll need to ask if you can record them before you do it!!!!!
You'l most likely be transferred to a voice mail and receive a call back within a few minutes
Last edit: I just wanted to add that it was really cool of her to get back to me. I'm not a blogger or anyone important at all. Just one of millions of customers, and she took time out of her day to call me back. That's pretty cool.
Why would this phone get discontinued? Wouldn't HTC just release a software update to get past the apple troll patents?
The one xl isnt exclusive to the US. There are other countries getting this phone, albeit only lte capable countries which there aren't too many (Canada, Australia, Germany).
Edit: just noticed the late radio bands are slightly different, pretty sure that doesn't matter too much since the hardware is practically identical.
I think I've decided what I'm going to do. Return this phone and get the international. same price for me since I bought off contract.
id say its very likely they were held up at customs, or they just are backordered.
another big possibility is quality control issues (that they obviously wouldn't admit)
Guys who fear that rooting will void warranty..
But what makes u think that the Service center guys will look if the bootloader is unlocked or not
Lots of people give phones with CM and other custom ROMs flashed to the SC...and that too with a custom recovery...i think which may be needed by the SC guys for software update,wipe etc etc
i myself gave my rooted phone for replacement.. though reverted back to stock rom
If u guys think why dont i go ahead myself..i only reason im afraid of is ..if they have a particular QC test app or something before RMA procedure..which may auto generate the result such as
Camera - check
Speaker - check
Vibration - check
Bootloader - fail - not eligible for warranty
and they strictly reject warranty for the phone because of that..
guys experienced with the warranty procedure for Motorola phones please reply
I rooted mine. I don't usually have hardware problems. So... whatever
I've rooted mine, just keep in mind that you can't unlock the bootloader without getting an authorization code from Motorola. By requesting this code you accept the warranty loss.
Edit:
Motorola requires you to run "fastboot oem get_unlock_data". This data is used to calculate or read the unlock code from their database. Those lines should also be more than enough to blacklist your phone from warranty.
Bootloader status codes
I think I'll wait for a while this time a least four to five months..
Sent from THE motog
I've rooted previous phones, and I thought I'd root this one too... but it's so close to what I want, and I don't want to screw it up (especially battery life).
leppo said:
I've rooted previous phones, and I thought I'd root this one too... but it's so close to what I want, and I don't want to screw it up (especially battery life).
Click to expand...
Click to collapse
How can you screw up battery life with a root?
James Randi said:
How can you screw up battery life with a root?
Click to expand...
Click to collapse
I guess I automatically associate rooting with flashing a different rom. But yes, it's different.
Its a $200 phone and rooting is pretty much a necessity to fully take advantage of your hardware. Flashing ROMs isn't as much of a big deal anymore but rooting is where all the fun comes from IMO. If there's no issues with it after a month or so, just do it.
Well, except for those of us unfortunate individuals who rely on Verizon's rural reach. I've got the Verizon Moto G xt1028, and it's not unlockable. At least, not yet. So those of us who bought the xt1028 are waiting and hoping for a different root method. Or different unlock method. Or both, really. Alas, we're forced to run fully stock until then. I'd so love to put GravityBox and a few other root apps.
At first I bought the 8 GB Variant and unlocked it, rooted it installed a custom ROM and I didn't like it because it didn't have so much space,
so what I did was flash everything Stock back again and lock the bootloader and I traded it against a 16 GB Variant and payed an extra 30€.
Now, I don't really care about rooting and custom roms anymore, I use the Stock Firmware from Motorola, latest of course so I get all official OTAs and all Motorola Apps, they probably know how to make everything for their phone so I'll just use it as it is.
In most cases they'll just look for the splash screen to say the warning message but we all got the logo.bin flashed. Worst case scenario they'll check through fastboot.
On Moto G XT1033
In Europe you warranties don't get void due to locked Bootloaders? Its true in all case?
jaspreet997 said:
In Europe you warranties don't get void due to locked Bootloaders? Its true in all case?
Click to expand...
Click to collapse
You mean unlocked ^^
If you flash software which will could cause a hardbrick or any other hardware failure then, for my knowledge, your warranty might be gone.
The reseller can only refuse warranty if he can proove that damage is caused by rooting, flashing etc.
Law expects that an failure in between six months must be from the beginning.
But after six months you have to proove that this failure was there from the beginning. This can be very tricky.
Only unlocking bootloader or rooting will not void your warranty in the EU. At least not the one which is given by law.
But the manufacturer warranty, which is an additional service of the company, can be voided.
You can read more in this german article which i have translated using microsoft translator.
Francehoaq said:
If warranty is not available then what should i do? thinking..... should i root or not
Click to expand...
Click to collapse
Nobody can answer that for you. There are advantages and disadvantages doing this.
mokkami said:
You mean unlocked ^^
If you flash software which will could cause a hardbrick or any other hardware failure then, for my knowledge, your warranty might be gone.
The reseller can only refuse warranty if he can proove that damage is caused by rooting, flashing etc.
Click to expand...
Click to collapse
True, unlocking the bootloader will not void your warranty. Damaging your phone while trying root it, 'may' void your warranty if the seller/manufacturer can tell, and can prove you caused the damage
mokkami said:
Law expects that an failure in between six months must be from the beginning.
But after six months you have to proove that this failure was there from the beginning. This can be very tricky.
Click to expand...
Click to collapse
Thought I should clarify this. If a problem occurs with the phone in the first 6 months, the responsibility lies with the manufacturer to
a) Repair
b) Replace
c) Refund
d) Prove the problem does not exist.
If a fault occurs AFTER 6 months, but before the end of the manufacturer warranty. The manufacturer must:
a) Repair
b) Replace
c) Refund
BUT the manufacturer is within their rights to ask the customer to 'Prove' the fault exists and that they did not cause the fault through misuse etc. Usually this would require an engineer or technician report. In reality sellers will almost never do this.
Note: In the UK (and maybe rest of europe) the sale of good acts requires items last for a reasonable amount of time (not just the warranty period) this is I believe 6 years.
SO technically you could claim for repair even up to 6 years, however the responsibility will be with the consumer to prove the fault was in design and manufacture and I 'believe' that it occurred in the first 12 months since purchase. (Very hard for a consumer to prove this)..
mokkami said:
Only unlocking bootloader or rooting will not void your warranty in the EU. At least not the one which is given by law.
But the manufacturer warranty, which is an additional service of the company, can be voided.
Click to expand...
Click to collapse
Not sure what you mean by 'warranty given by law' vs 'manufacture warranty'. The manufacturer is required to give a limited 12 month warranty on all goods as per the sale of goods act. A lot of manufactures will give an 'Additional' warranty, or a warranty that covers a longer period as standard. Samsung & HTC = 2 years, for example. SO, although they only require to give you 1 year, once you have bought the device, with teh 2 year warranty, you have entered a contract and they must honour the full 2 years...
Actually the first 6months is called workmanship warranty. Its unconditional warranty as long as there no blatant damage to the device. If you have tempered with it, then you go into the standard warranty clauses. Which it is then up to the manufacturer to decide weather they will repair it for you. Sometimes at a discounted price when it is in fact your fault. But if you have blatantly damaged your device, you wont be eligible for a warranty. If its software related though, they could give you the benefit of the doubt.
On Moto G XT1033
I got my phone Touch Screen all broken, unlucked the bootloader, rooted, try a little the cm11, and then, a sent it to repair.
Got a new phone even with the warranty avoided.
Just return your phone the original system, you wont have any problem!
From Campinas, Sao Paulo, Brazil!
carpasouza said:
I got my phone Touch Screen all broken, unlucked the bootloader, rooted, try a little the cm11, and then, a sent it to repair.
Got a new phone even with the warranty avoided.
Just return your phone the original system, you wont have any problem!
From Campinas, Sao Paulo, Brazil!
Click to expand...
Click to collapse
Yes same will be the case for India to I guess..
Even I had rooted my previous phone and sent for warranty.. Of was a different manufacturer though.. Different policies..
Sent from THE motog
[quote name="Piyush Rawal" post=54210331]I have. I relocked bootloader and sent it to service center and they either didn't check or ignored bootloader status being 2, however, they fixed it under warranty.[/QUOTE]
Time to root I guess..
Tap-a-talked from the MOTOG
This is my story : I bought a soft bricked moto g xt1032 the bootloader shows device locked status 0. I've tried many methods to bring it to life without luck. I've got the unlock code from the earlier owner. In the next few days my friend who works in a t mobile service will try to recover the phone if he fails I'll send the phone to RMA. Will see what happens
Tomorrow is finally the day I guess
Tap-a-talked from the MOTOG
Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
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So I contact HTC about it, and they basically tell me I have 3 options.
1. Send my phone in to get repaired, which means I would be without a phone for an extended time, and I cannot do this. As a Systems Admin, even one missed phone call would be a major problem.
2. I pay $19, and they send me a box, and I send them my phone back and they send me a new one after they 'check it out'. Again, cannot be without the handset
3. They put a hold on my account of $599.99 for about 2 weeks, send me a new one and the hold will drop off after they receive the defective unit AND AFTER someone looks at it. Thats not very feasible.
So now, I have a phone with a missing C, which irks me. I paid $600+ for this phone outright, and I would expect better options than this. Maybe thats why HTC's reputation is so poor.
trill12 said:
Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
So I contact HTC about it, and they basically tell me I have 3 options.
1. Send my phone in to get repaired, which means I would be without a phone for an extended time, and I cannot do this. As a Systems Admin, even one missed phone call would be a major problem.
2. I pay $19, and they send me a box, and I send them my phone back and they send me a new one after they 'check it out'. Again, cannot be without the handset
3. They put a hold on my account of $599.99 for about 2 weeks, send me a new one and the hold will drop off after they receive the defective unit AND AFTER someone looks at it. Thats not very feasible.
So now, I have a phone with a missing C, which irks me. I paid $600+ for this phone outright, and I would expect better options than this. Maybe thats why HTC's reputation is so poor.
Click to expand...
Click to collapse
Those all sound like normal options to me. Any time I've ever gotten a warranty replacement item from any company they put a hold on a credit card for the price of the item. If they don't you've got a $600 device and they've got no way to get you to send in the old one. The charge isn't actually applied to the account, it will be in a pending state until they get the defective device.
My wife goes through this a few times a year with her insulin pump. They put a $3500 pending charge on a card until they get the old device back. Just do the advanced replacement and move on.
Why not go through Verizon? They should have some in Stock
Sent from my HTC One M8 using Tapatalk
I agree with post above try through Verizon. Otherwise those all sound acceptable. May not be ideal under some circumstances but those sound fine.
Sent from my HTC6525LVW using Tapatalk
A joke?
Seriously man, what do you expect them to do lol. I mean things happen and they offered numerous options to make it right.
Aside from them sending you a letter and glue that is....
If we had loads of posts about the letters falling out maybe it would be a joke. As it is this is the first time I've heard of this happening on an M8. No product in the world will come off the line with 100% of them 100% perfect. Their options for you sound pretty reasonable. I agree with the others though; I'd go to Verizon and see what they'll do for you first.
Don't you mean HT is a joke? Sorry, couldn't resist.
As the others said, it can happen. The phone is machined out of a single piece of metal, and then adhesive is used to hold in the letters. Maybe someone was light on sleep when your phone passed through and didn't apply enough. The advance replacement is the best way to go in order to avoid downtime, provided that the phone is new. If it would be a refurb, then just go through Verizon and get it taken care of in advance without the CC hold.
If you can't live without it, just leave it in the case... Duh.
No offense but your post is really pretentious. You can't expect HTC to bend over backwards becaues you are missing a C, a purely cosmetic defect that isn't even facing you most of the time. I think having the hold on your account is totally acceptable, it won't even actually charge you.
This thread is a joke. HTC has one of the best customer service I've seen. They aren't going to give you a 700 dollar device for free. They need some reassurance that you won't "accidentally" lose it trying to return it just like how some people had "defective" S4's just to get an older firmware.
Sent from my HTC6525LVW using XDA Free mobile app
eikast said:
Why not go through Verizon? They should have some in Stock
Sent from my HTC One M8 using Tapatalk
Click to expand...
Click to collapse
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.
If you think that is bad customer service try dealing with Samsung
mtoomey79 said:
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.
Click to expand...
Click to collapse
I bought my phone upfront. It doesn't really matter. Verizon will bend over and help you out. I once got a phone off Amazon mobile and Verizon had no problems replacing that phone 8 months down the road. Sure, Verizon can be evil when it comes to ruining our phones, but they'll bend over to replace your phone. Even it you bought it off ebay or whatever, the phone comes with one year warranty and Verizon will assist you.
Sent from my HTC One M8 using Tapatalk
I'm sorry to hear that about the C on the back of your phone falling off. Taking a look at my glacial silver m8, my HTC letters on the back almost apart to look like they are etched in. I don't think anyone with a silver m8 is going to have this issue.
trill12 said:
Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
So I contact HTC about it, and they basically tell me I have 3 options.
Click to expand...
Click to collapse
Honestly man, and please dont take this "the wrong way..."
But your a SysAdmin and you dont understand the RMA process?
Maybe I dont understand what a Sys Admin is... But I thought you guys used to RMA stuff that goes bad.
Those options are all legit to me. I RMA stuff all the time and these are pretty standard options.
Hell, I even have High end Asus boards that need RMA from time to time and the give me the same as HTC has given you.
mtoomey79 said:
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.
Click to expand...
Click to collapse
B/S. I never buy subsidised phones via VZW (well maybe once in a while)...
Most of the time I buy like new from Swappa or brand new from VZW... and VZW will still take care of me regardless if its new or not.
I also have the Insurance package though... So I am not sure if that makes a diff?
But eitherway... VZW has never said "no" to me...
Yeah I don't know what you expect them to do bud. They're not going to wipe your ass for you too. These are normal options that you get from any company and like others have said, why not go through Verizon?
Sent from my HTC6525LVW using Tapatalk
123421342 said:
No offense but your post is really pretentious. You can't expect HTC to bend over backwards becaues you are missing a C, a purely cosmetic defect that isn't even facing you most of the time. I think having the hold on your account is totally acceptable, it won't even actually charge you.
Click to expand...
Click to collapse
This + this +
I'm sorry the world doesn't revolve around you. The world is an unfair place. It would be an inconvenience to any one on here to not have their phone. As a Sys Admin, maybe talk to your employer about getting you a dedicated secondary line as a failover, you know - because of the doomsday scenario of missing one call.
So you can either start there, create a silly post, or take one of the very viable options an outstanding company offered you.
Crimsonshadow774 said:
Yeah I don't know what you expect them to do bud. They're not going to wipe your ass for you too. These are normal options that you get from any company and like others have said, why not go through Verizon?
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Sent from my HTC6525LVW
richii0207 said:
This thread is a joke. HTC has one of the best customer service I've seen. They aren't going to give you a 700 dollar device for free. They need some reassurance that you won't "accidentally" lose it trying to return it just like how some people had "defective" S4's just to get an older firmware.
Sent from my HTC6525LVW using XDA Free mobile app
Click to expand...
Click to collapse
I resemble that remark. It was a legit warranty claim though.
S4 + MDK + ROOT/Unlocked bootloader + CM11 - - Medicore device to excellent device.
scrosler said:
B/S. I never buy subsidised phones via VZW (well maybe once in a while)...
Most of the time I buy like new from Swappa or brand new from VZW... and VZW will still take care of me regardless if its new or not.
I also have the Insurance package though... So I am not sure if that makes a diff?
But eitherway... VZW has never said "no" to me...
Click to expand...
Click to collapse
The warranty is intact even if you buy full price. I had to swap my non-contract M7 when the battery overheated and died. The phone rep couldn't stop apologizing and actually credited me for 3 days of service although I was only down for 1 thanks to overnight delivery.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
I'm sure we all knew that but I had a small bit of hope. I began a chat with samsung and my assumption was confirmed.
This is the log of my chat.
Selwin: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: I have one question about the galaxy s 6 that I know you already know. Will it be bootloader locked for verizon. I need to know if I need to buy it or the Google Nexus
Visitor: I'm assuming your going to lock the bootloader on all verizon branded GS6, I was hoping you could save me a month of waiting
Visitor: to find out
Visitor: You locked the bootloader on the GS5 per verizon
Selwin: I'd like to inform you that Samsung doesn't recommend to root the devices and it voids the warranty of the device also.
Visitor: ok that's cool
Visitor: i still would like to know
Visitor: should be a big deal to go ahead and tell me
Visitor: shouldn't
Selwin: However, we still have no exact information about the Galaxy S6.
Visitor: sure you do your releasing it next month
Visitor: actually this month
Selwin: I'd like to inform you, S6 and S6 edge are going to be released on the second week of this month.
Visitor: ok cool, so I'm sure samsung knows about a phone they already made
Visitor: so it the bootloader going to be locked?
Selwin: If you want I can help you with the specs of the S6 devices.
Visitor: yes I would like that
Visitor: The specs in question are of the bootloader type
Visitor: what's the spec on the galaxy s 6 verizon bootloader
Selwin: http://www.samsung.com/us/explore/galaxy-s-6-features-and-specs/#preorder
Visitor: If your unsure could you ask your manager
Visitor: It's something I know you know or can find out
Selwin: May I have three minutes to research the required information? Meanwhile, get attracted viewing the amazing functionality of Samsung products by visiting us at http://samsungsimulator.com/
Visitor: I love Samsung but due to the locked bootloaders I'm not going to buy another device that is locked by your on verizon
Visitor: yes I'll wait
Visitor: thank you
Selwin: You are welcome.
Selwin: Thank you for waiting.
Visitor: AT&T and Verizon require you to lock your phones on their networks before they will sell them. I just want to know if they have had you lock them on Verizon again. It's a selling point for me.
Selwin: I'd like to inform you, that we have no exact information about the release of the developer editions of S6.
Visitor: ok are you saying that the non dev edition of the phone on verizon is bootloader locked?
Selwin: Yes, you are correct.
Selwin: I request you to contact after the release date of the S6 for exact information.
Visitor: thank you so much for your help.
maybe they'll find an exploit since all models will have the same chip
GreeleyXda said:
maybe they'll find an exploit since all models will have the same chip
Click to expand...
Click to collapse
we'll see I guess.
Verizon's locking down of their devices is not going to change anytime soon...they are making huge sales in corporate and military contracts. WIth those contracts are upgrade provisions, so they would lose those contracts if the phones became less secure. When you combine that with their coverage area they can do this without worries. Add to that, the reduction in customer service use by people that messed up their phones by rooting and flashing. A good amount of us always knew how to recover from these things..but there are many out there, try the stuff about rooting and flashing without reading, reading, reading, mess it up, panic, and run right to Customer Service "My phone is broke, can I haz another?"
So the benefits of them locking down devices is tremendous. Of course there will always be those developers who like a challenge and will keep trying to break into it for root or unlocking...but the S5 is showing they did a pretty good job of locking it so far.
Glad I saw this thread, gonna be a no-buy for me unless someone cracks it. Wankers :|
You realize that guy probably has a barely there handle of English, is reading from a manual, and told you a few times he didn't know the answer. You basically forced him to say yes or no, and he responded by saying that AT&T and Verizon's phones are CARRIER locked. I wouldn't take this as confirmation AT ALL.
HOWEVER, considering AT&T and Verizon's history of a locked bootloader? Bet on the locked bootloader.
There, I gave you an answer that was just as accurate as "Selwin's", but using prior experience rather than guessing.
entropism said:
You realize that guy probably has a barely there handle of English, is reading from a manual, and told you a few times he didn't know the answer. You basically forced him to say yes or no, and he responded by saying that AT&T and Verizon's phones are CARRIER locked. I wouldn't take this as confirmation AT ALL.
HOWEVER, considering AT&T and Verizon's history of a locked bootloader? Bet on the locked bootloader.
There, I gave you an answer that was just as accurate as "Selwin's", but using prior experience rather than guessing.
Click to expand...
Click to collapse
Your right, but he did mention the developer edition. This would indicate that he might know what unlocked bootloader meant. Though, like you, I already assumed it would be locked and would be absolutely shocked if it wasn't.
This is sad.... So much pleasure from my Galaxy S3 and Note 3. The Note 4 with locked bootloader was a total disappointment, and now this. It is the Apple story all over. Now internal battery, no sd, and locked bootloaders. Basically in the same jailbreaking scenario that apple users have been in, uphill battle from here.
If I decide to upgrade to the S6, I really don't need the bootloader unlocked. But I am hoping I can at least get basic root.
TheCrowing said:
If I decide to upgrade to the S6, I really don't need the bootloader unlocked. But I am hoping I can at least get basic root.
Click to expand...
Click to collapse
Agreed. All I really need is root to change around a few things and I'll be happy. The one thing that I need to be sure of is the ability to wirelessly tether. Other than that I don't mind new phones the way they are. Speaking of which is there a working app for tethering on Lollipop? I have unlimited data still and this is the most important thing for me when choosing a new phone.
OK... at the risk of trolling (which is totally NOT my intent)... I just bought a (barely) used Verizon LG G3 on Swappa for around $325.
- Fast, 32GB internal memory, microSD supported to 126GB, removable battery
- Root & bootloader
- Super awesome ROM (SkyDragon) with crazy good battery life
I really wanted to love my Galaxy S4, but it was not a great phone. I'm kind of done with the new Samsung direction. Am very, very, VERY happy with my new LG G3.
Good luck everyone!
All I care would be root. There's the ever helpful Xposed anyways.
pablomoca said:
Agreed. All I really need is root to change around a few things and I'll be happy. The one thing that I need to be sure of is the ability to wirelessly tether. Other than that I don't mind new phones the way they are. Speaking of which is there a working app for tethering on Lollipop? I have unlimited data still and this is the most important thing for me when choosing a new phone.
Click to expand...
Click to collapse
Screenshot of the default tethering (by searching the settings)
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carlbettag said:
OK... at the risk of trolling (which is totally NOT my intent)... I just bought a (barely) used Verizon LG G3 on Swappa for around $325.
- Fast, 32GB internal memory, microSD supported to 126GB, removable battery
- Root & bootloader
- Super awesome ROM (SkyDragon) with crazy good battery life
I really wanted to love my Galaxy S4, but it was not a great phone. I'm kind of done with the new Samsung direction. Am very, very, VERY happy with my new LG G3.
Good luck everyone!
Click to expand...
Click to collapse
I'm selling my Verizon G3 for an S6
Welp. That pretty much kills any chance of me getting this phone.
M9 here I come
CreepersCrawlers said:
Welp. That pretty much kills any chance of me getting this phone.
M9 here I come
Click to expand...
Click to collapse
I'm pretty sure the Verizon M9 is also locked...
MOS95B said:
Screenshot of the default tethering (by searching the settings)
Click to expand...
Click to collapse
I don't think the default tethering works on an unlimited plan. It tells you to call Verizon and add a tethering plan (or something to that affect). Unless this is screen shot from a different app such as foxfi. In that case, I usually have multiple devices tethered to my phone, which is why I want wifi tethering to work.
geoff5093 said:
I'm pretty sure the Verizon M9 is also locked...
Click to expand...
Click to collapse
I'm pretty sure the M9 can be unlocked easily by going to HTC's dev site and registering.
First things first... you're*
Bootloader will be locked.
elprofet said:
I'm pretty sure the M9 can be unlocked easily by going to HTC's dev site and registering.
Click to expand...
Click to collapse
M9 is already unlocked the exploit haven't been released yet.
Sent from my Extremely powered S6 using Tapatalk