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[Q] Root and warranty

Hello everyone
I rooted using a one click root
http://forum.xda-developers.com/showthread.php?t=1534475
I was able to install CWM, so I am assuming that the bootloader was unlocked.
Now I have flashed the stock rom from asus, and I am unrooted etc. My question is, does my warranty still work, or did unlocking the bootloader permenantly void it?

Your warranty was voided the instant you flashed it. Flashing it back may or may not fool them if you send it for service, but you legally voided the warranty already.

b1lk1 said:
Your warranty was voided the instant you flashed it. Flashing it back may or may not fool them if you send it for service, but you legally voided the warranty already.
Click to expand...
Click to collapse
Do you know if they can find out?

I would call it a 50/50 shot. Depends on the service technician and the amount of poking around they do to figure out what went wrong if you send it in for RMA. While I would guess that if you properly unrooted it that it is most likely undetectable, there is just no way to guarantee it. Even if they do find it worst case they send it back to you unrepaired so it's not like you'll completely lose it. But I can't see how anyone can guarantee that a tablet that was rooted then unrooted can be made undetectable.

On paper, rooting voids warranty.
In real life, not so much.
Asus doesn't care enough to check each sent in device for root. The contracted service centers get paid for each repair they do so they don't care.
I've called Asus to arrange for RMA and they never asked about root. Even if they do ask, a simple No will suffice. They won't sue you over it.
Flashing back to stock makes your root undetectable.
Your in-store warranty, from Bestbuy or whatever, won't be voided because of root. It broke? Just take it back. The nerds at Bestbuy or Walmart won't check your device for root. They aren't trained to do so and they aren't even supposed to do things like that. Some highschool dropout working at Walmart isn't allowed to check your device for root and deny you return/exchange because of it.

I heard one story that a guy sent his transformer in for rma because the screen had stopped working with a fully themed rom installed and got it back with screen repaired and the rom still installed
So i think you are fine if you are on stock without root
Its not like they have a flash counter like the new samsung devices

[Q] Can Google know if my device has been rooted or the bootloader has been unlocked?

Hi all! This is my very first post and I hope this thread isn't redundant.
My question is: is it possible for Google to know if my device has been rooted or the bootloader unlocked even after I've reset the device to factory image and locked the bootloader?
My problem is that I've just recently found 2 dead pixels on my beloved Nexus and I'm thinking about using Google RMA policy to get a replacement. What I fear is that since Google RMA policy requires you to place a new order and holds your money until they receive your defective device what might happen is that somehow, maybe with something similar to Samsungs flash binary counter, they will find out that I rooted/unlocked the bootloader and since my warrant would be voided I get also billed for the replacement device.
Has anyone that has rooted the device been successful in receiving a replacement through Googles RMA?
I know I sound a little paranoid, but I want to be really sure before risking to lose 400Euros!
Thank you all in advance.

No it shouldn't, Google isn't Samsung...

Actually yes they can. There is a tamper flag that is set to 'true' when the bootloader is unlocked and doesn't change when it is relocked.
This is new for a nexus device so we don't know how or if it will come into play with warranty stuff.
There are already people working on a method to controlling this flag.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Flash it all back to stock and relock it, they'd probably never know the difference if they even really care that much in the first place. The complaint is dead pixels, not a software issue.

El Daddy said:
Actually yes they can. There is a tamper flag that is set to 'true' when the bootloader is unlocked and doesn't change when it is relocked.
This is new for a nexus device so we don't know how or if it will come into play with warranty stuff.
There are already people working on a method to controlling this flag.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Ouch! So they could actually keep my 400 Euro advance after they receive the defective device and find out it has been rooted/bootloader unlocked? I guess I should have been more careful.

El Daddy said:
Actually yes they can. There is a tamper flag that is set to 'true' when the bootloader is unlocked and doesn't change when it is relocked.
This is new for a nexus device so we don't know how or if it will come into play with warranty stuff.
There are already people working on a method to controlling this flag.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
proof?

m0bster said:
proof?
Click to expand...
Click to collapse
I'll let you see it with your own eyes.
Boot into fastboot and type the command: fastboot oem device-info
Proof enough?
Sent from my Nexus 5 using XDA Premium 4 mobile app

El Daddy said:
I'll let you see it with your own eyes.
Boot into fastboot and type the command: fastboot oem device-info
Proof enough?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
You are right, these are the results:

El Daddy said:
I'll let you see it with your own eyes.
Boot into fastboot and type the command: fastboot oem device-info
Proof enough?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
On my old phone (LG O2x) I had a way to flash the stock image from a pc with nvidia utility. That would clean up everything.
Is there a similar thing for N5?

Flashing the stock image and relocking the bootloader does not change the flag. But, like I said earlier, there are people working on it and it seems promising.
Sent from my Nexus 5 using XDA Premium 4 mobile app

El Daddy said:
Flashing the stock image and relocking the bootloader does not change the flag. But, like I said earlier, there are people working on it and it seems promising.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
So do you think I should wait before asking for a RMA replacement? I received the device on the 6th, could the fix be available before the 15 days deadline?

El Daddy said:
Flashing the stock image and relocking the bootloader does not change the flag. But, like I said earlier, there are people working on it and it seems promising.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Oh well if it is not an e-fuse it's doomed and not worthy of a worry.

kiov87 said:
So do you think I should wait before asking for a RMA replacement? I received the device on the 6th, could the fix be available before the 15 days deadline?
Click to expand...
Click to collapse
I've found a similar post here:
reddit.com/r/nexus4/comments/1a32vr/a_concern_with_using_rma_and_having_a_rooted_phone
One user wrote:
"When I RMA'd my Nexus I was specifically told that if I had unlocked the bootloader it would not be covered under the RMA. However there have been cases in which people have claimed to have returned a N4 which was rooted. LG are the ones that directly assess the phone and not Google and it is LG who provides the warranty. All that Google do is process the RMA.
The way the RMA works is that you authorize Google to charge your account. If they find that the problem was caused by hardware issues they will not process the charge. If the problem was user created they will authorize the charge on your account.
As I said there are very mixed reports of people who have and haven't been charged it but from Google/LG standpoint if the problem was caused due to you rooting they will charge you if it was a hardware issue E.G the know battery issue then you may be safe."
If the TAMPERED text remains on my Nexus 5, it would be a gamble to return it without getting charged.
I think everyone who has a rooted phone needs to take all of this in consideration before sending their device in for RMA. Be careful or you might end up paying 800 euros for your Nexus 5.

I think if LG would refuse the warranty they are due for a good slap in court (at least in my country!):
I found this:
-------------------------------------------
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short:
No.
Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer:
Directive 1999/44/CE dictates1 that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
Source : https://fsfe.org/

I think that the tampered flag is officially deceased now:
http://forum.xda-developers.com/showpost.php?p=47402916&postcount=133

What are the penalties from flashing things and rooting?

I've read that the act of flashing anything unsigned (like a custom recovery) will cause KNOX to be disabled. I suppose I won't miss it, but what other penalties will occur?
There is no way to re-enable KNOX once it's disabled, correct?
Ultimately the question is: If I install a custom recovery and root the phone, can I restore it to the point that if I sent it back to Samsung, they would think that it was always pure stock?

You can't use Samsung Pay.

palmboy5 said:
If I install a custom recovery and root the phone, can I restore it to the point that if I sent it back to Samsung, they would think that it was always pure stock?
Click to expand...
Click to collapse
no, the efuse burns as soon as you flash something unsigned, there's no way to reverse that by software

My understanding is that if you ship back to Samsung, wether Knox tripped or not, depending on your issue, your warranty is still good. Just make sure stock rom on it when you send it in. Knox isn't an anti warranty measure. It's in place for the corporate world to maintain control of company owned devices.

shollywood said:
My understanding is that if you ship back to Samsung, wether Knox tripped or not, depending on your issue, your warranty is still good. Just make sure stock rom on it when you send it in. Knox isn't an anti warranty measure. It's in place for the corporate world to maintain control of company owned devices.
Click to expand...
Click to collapse
As far as I know, Samsung won't repair your S6 when it was rooted. The burned eFuse-Chip is in fact a hardware damage caused by rooting from the user --> no more warranty by Samsung! You can check that in several reports online, in magazins and even at Samsung
So rooting your S6 means the loss of warranty (no matter what's the reason why you'll send it in), no KNOX and no Samsung Pay.
That's why I won't buy this phone, even though I love its specs and look. :cyclops:
EDIT: Just got the official answer from Samsung Support: Rooting your S6 will blow the eFuse-Chip and if it does, it's a hardware dmg caused by the user through rooting. That means NO warranty, even if your f.e. volume rockers refuse to work within the two years
I still have the mail in my inbox for those who doubt it (german language / official Samsung Support)

Your mileage may vary. In Australia this is not true. Firstly, the retailer is responsible for warranty not the manufacturer. Secondly if the is no connection between rooting and damage it is irrelevant. I got a no questions warrany swap on a rooted htc one for a microphone failure and returned a rooted s5 for a tradein to an s6. Both were contract phones via an Australian carrier. I imagine the situation is similar in the uk.

I am curious about this too. I haven't rooted my s6 just in case something malfunctions. Anyone have experience having a faulty rooted phone replaced or repaired?
I have the tmobile jump plan with insurance. If I destroy my phone I can get it replaced for $175 rooted or not.

timrichardson said:
Your mileage may vary. In Australia this is not true. Firstly, the retailer is responsible for warranty not the manufacturer.
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Click to collapse
In germany the retailer is also responsible for warranty. But, in any case, they send the "damaged" phone to a repair station licenced by samsung. And they check by default before the repair, if the device has been rooted or not. If this is the case, they refuse the repair. And here the trouble begins.
timrichardson said:
Secondly if the is no connection between rooting and damage it is irrelevant.
Click to expand...
Click to collapse
Exactly for this case, I asked the official Samsung support. A modification to the Software (root), means a complete loss of guarantee/warranty. Even for hardware parts or other problems, which are in no way related to the rooting (e.g. volume buttons, Home button, power button etc. ).
The destroyed eFuse-chip serves Samsung, as unequivocal proof of rooting (after it has been possible "in the past", to hide a previous root (-> TriangleAway)). Samsung has clarified this now unmistakably.
Sadly that is the reason why I will no longer buy any smartphone from Samsung. No matter how good the hard- or software will be.

I would like to add, I am member on the Tab S forum and there is a couple story's on that forum of people that had rooted their tablets had a problem which resulted in them sending them for repair under warranty which were all fixed under warranty.

maxal said:
I would like to add, I am member on the Tab S forum and there is a couple story's on that forum of people that had rooted their tablets had a problem which resulted in them sending them for repair under warranty which were all fixed under warranty.
Click to expand...
Click to collapse
And did they restore the flashcounter/unroot their devices before?
Under the bottom line: The "risk" (if any, samsung stated very clear xD) of having a rooted, somehow dmged S6 and the (very high) chance that there won't be a repair (by samsung/retailer), is to high for me.

Depressed T.Bear said:
And did they restore the flashcounter/unroot their devices before?
Under the bottom line: The "risk" (if any, samsung stated very clear xD) of having a rooted, somehow dmged S6 and the (very high) chance that there won't be a repair (by samsung/retailer), is to high for me.
Click to expand...
Click to collapse
They flashed a stock rom using Odin before sending of for repair.

Depressed T.Bear said:
Exactly for this case, I asked the official Samsung support. A modification to the Software (root), means a complete loss of guarantee/warranty. Even for hardware parts or other problems, which are in no way related to the rooting (e.g. volume buttons, Home button, power button etc. ).
The destroyed eFuse-chip serves Samsung, as unequivocal proof of rooting (after it has been possible "in the past", to hide a previous root (-> TriangleAway)). Samsung has clarified this now unmistakably.
Sadly that is the reason why I will no longer buy any smartphone from Samsung. No matter how good the hard- or software will be.
Click to expand...
Click to collapse
This is location dependent. In the USA your warranty is still valid unless the company can prove your actions caused the problem. So you could sue Samsung if they refused. This is especially true if it is a common issue.

[Q] Should I unlock my moto g bootloader...

So I was just thinking of unlocking my Moto g and rooting it. Is it possible to get warranty after locking my Moto and unrooting it...?

motocon said:
So I was just thinking of unlocking my Moto g and rooting it. Is it possible to get warranty after locking my Moto and unrooting it...?
Click to expand...
Click to collapse
I have heard some from Europe say that they can get warranty even after unlocking. I don't know about that but I know that here in the US, once its unlocked you're out of luck. My 2nd Gen was unlocked but I got a warranty replacement 2 times because I purchased it from a retail store and got their extended warranty. It was worth every penny and I would have done the same thing with the G3 except the store wasn't selling them.

It will still show it was unlocked at one time even if you relock it. Your warranty will be voided for all software issues, but you can still claim warranty for hardware issues like a bad speaker, or broken power button.

bobbyphoenix said:
It will still show it was unlocked at one time even if you relock it. Your warranty will be voided for all software issues, but you can still claim warranty for hardware issues like a bad speaker, or broken power button.
Click to expand...
Click to collapse
Yes and no because it depends on whether a problem can somehow be traced to software and that is entirely up to Motorola. I always go on the theory that its probably my useless piece of plastic if it breaks.
BTW to the OP, you don't actually have to unlock it to void the warranty. Once you request the unlock code, Motorola considers it unlocked, whether you go through with it or not.

Whether you actually unlock or not, I do strongly recommend going into Developer Options and enable OEM Unlocking, unless there is some security or other reason not to do it in your case... it might not mean much now, but if you have an issue later where you phone will not boot, at least you CAN unlock if you need to. If you do not have then option enabled, unlocking is impossible.
Enabling OEM Unlocking does not unlock the device or have any effect on your warranty, but does allow the bootloader to be unlocked at a later time if needed. Since Lollipop this is an extra security measure added to phones that are unlockable.

If you've bought the phone from Best Buy & bought their protection plan, you can unlock the bootloader & root all you want; they only care about hardware modifications.

acejavelin said:
Whether you actually unlock or not, I do strongly recommend going into Developer Options and enable OEM Unlocking, unless there is some security or other reason not to do it in your case... it might not mean much now, but if you have an issue later where you phone will not boot, at least you CAN unlock if you need to. If you do not have then option enabled, unlocking is impossible.
Enabling OEM Unlocking does not unlock the device or have any effect on your warranty, but does allow the bootloader to be unlocked at a later time if needed. Since Lollipop this is an extra security measure added to phones that are unlockable.
Click to expand...
Click to collapse
Thanks. Let's see whether they provide me warranty or not.

sticktornado said:
If you've bought the phone from Best Buy & bought their protection plan, you can unlock the bootloader & root all you want; they only care about hardware modifications.
Click to expand...
Click to collapse
That's great means you don't have to worry about any problem caused expect hardware modification which you will not do... I guess. If you buy from best buy. But I bought it from Flipkart.

Tel864 said:
Yes and no because it depends on whether a problem can somehow be traced to software and that is entirely up to Motorola. I always go on the theory that its probably my useless piece of plastic if it breaks.
BTW to the OP, you don't actually have to unlock it to void the warranty. Once you request the unlock code, Motorola considers it unlocked, whether you go through with it or not.
Click to expand...
Click to collapse
That's bad news your warranty is void whether you unlock bootloader or not simply requesting doesn't mean one has unlocked it.

Arcade said:
That's bad news your warranty is void whether you unlock bootloader or not simply requesting doesn't mean one has unlocked it.
Click to expand...
Click to collapse
I believe in asking the code Motorola already considers unlocked.

Jeconias Santos said:
I believe in asking the code Motorola already considers unlocked.
Click to expand...
Click to collapse
I too think so...

Arcade said:
Thanks. Let's see whether they provide me warranty or not.
Click to expand...
Click to collapse
Sorry, but they will not... if you filled out the form on Motorola's website to unlock and accepted it, your warranty is void, it doesn't matter whether you actually unlocked or not, relocked, or leave it unlocked, your warranty is gone even if it is obviously a hardware defect from the manufacturer that has no relation to it being unlocked. Sorry, but you agreed to it, and Motorola will hold you to it.
Now, if you bough the Moto Protect insurance or have a third party warranty/insurance, maybe... Check your TaC.
That being said, if you try to get warranty work done, I would be interested in your results, although I expect I know what they would be, it would be nice to hear one slip through, because up to this point on all Moto products (except the Nexus) simply agreeing to the terms and conditions off the unlock voids your warranty instantly.

@Arcade if you are currently in India. service center guys doesn't check if ur bootloader is unlocked or not. u have to give them ur phone after reflashing stock and locking bootloader. and you'll get ur warranty. this method worked for my Sony phone in India.

creative21 said:
@Arcade if you are currently in India. service center guys doesn't check if ur bootloader is unlocked or not. u have to give them ur phone after reflashing stock and locking bootloader. and you'll get ur warranty. this method worked for my Sony phone in India.
Click to expand...
Click to collapse
Yes, I live in India.
But till now not faced any of issue. If faced then lets see what they have to say.
I too think that they would not check it. ?

I was just about to post a thread about similar question.
I went all through the steps to unlock bootloader except for the final step but I did click to accept and where it says it will void warranty.
My question was going to be if I have unlocked the bootloader does the regular warranty and/or extended warranty cover issues like, dead pixels, cracked screens, speakers and or buttons not working everything aside from hardware issues?
I dont see why they wouldnt be covered since majority of the time those issues wouldnt be caused by rooting and putting different roms on it.
Just wondering here and if someone had actual experience with this. Also would they tell you prior to sending it in through a RMA or after you send it in and boot it up?

pl4life52 said:
I was just about to post a thread about similar question.
I went all through the steps to unlock bootloader except for the final step but I did click to accept and where it says it will void warranty.
My question was going to be if I have unlocked the bootloader does the regular warranty and/or extended warranty cover issues like, dead pixels, cracked screens, speakers and or buttons not working everything aside from hardware issues?
I dont see why they wouldnt be covered since majority of the time those issues wouldnt be caused by rooting and putting different roms on it.
Just wondering here and if someone had actual experience with this. Also would they tell you prior to sending it in through a RMA or after you send it in and boot it up?
Click to expand...
Click to collapse
Regular warranty, nope... doesn't matter what the problem is, that is gone forever once you clicked accept.
The "extended warranty" is actually an insurance plan, you pay a deductible for replacement... unless it specifically states that modifying (or similar verbiage) your device voids the insurance plan, then it should still work., but I have not seen those T&C.

So if i root my phone and my screen cracks, the warranty wont cover it?

pl4life52 said:
So if i root my phone and my screen cracks, the warranty wont cover it?
Click to expand...
Click to collapse
Correct... sort of, unlocking the bootloader with Motorola (the only current way) will completely void your warranty,rooting or flashing a ROM is not relevant, it is spelled out quite clearly. Void in this case means you do not have a warranty anymore, so there is no warranty to get it fixed/replaced.
Actually, it doesn't matter if you unlock or not, if you accept the T&C on the website your warranty is gone... doesn't matter if you actually do it or not.

acejavelin said:
Correct... sort of, unlocking the bootloader with Motorola (the only current way) will completely void your warranty,rooting or flashing a ROM is not relevant, it is spelled out quite clearly. Void in this case means you do not have a warranty anymore, so there is no warranty to get it fixed/replaced.
Click to expand...
Click to collapse
Alright good to know. Yeah its pretty clear in it stating warranty is void but wanted to see if physical issues were under that void. Now how do they check this prior to sending in the phone or after the phone is received by them?

pl4life52 said:
Alright good to know. Yeah its pretty clear in it stating warranty is void but wanted to see if physical issues were under that void. Now how do they check this prior to sending in the phone or after the phone is received by them?
Click to expand...
Click to collapse
Your IMEI number is on file from when you unlocked, there is nothing to "check" per se, as soon as you request an RMA or warranty replacement and put in your IMEI or serial number, they already know.

Awfull...

Drama ... yesterday a line (+/- 10) green pixels that remain constant GREEN on the edge (dead pixels).
I went to the store, when they are going to sign up for repair and they think this is a guarantee (well i d*mn hope so...).
It is not a "fall" issue or water damage issue. This was suddenly occured.
Edit: Knox is triggered (root). Suppose they solve this problem, without *****ing about the root?
What do you guys think. This will be repaired under warranty right? This phone looks and IS brand new (1,5 month old)

Well Known Fact
ramon.nmgn said:
Drama ... yesterday a line (+/- 10) green pixels that remain constant GREEN on the edge (dead pixels).
I went to the store, when they are going to sign up for repair and they think this is a guarantee (well i d*mn hope so...).
It is not a "fall" issue or water damage issue. This was suddenly occured.
Edit: Knox is triggered (root). Suppose they solve this problem, without *****ing about the root?
What do you guys think. This will be repaired under warranty right? This phone looks and IS brand new (1,5 month old)
Click to expand...
Click to collapse
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:

kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
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Click to collapse
They cant be that rude to their customers? It has literally nothing to do with the problem

Good Lawyer
ramon.nmgn said:
They cant be that rude to their customers? It has literally nothing to do with the problem
Click to expand...
Click to collapse
I don't think it's about being rude. It's about their terms and conditions. Maybe a good lawyer could argue the case for you, but might be cheaper to buy a new phone.

ramon.nmgn said:
They cant be that rude to their customers? It has literally nothing to do with the problem
Click to expand...
Click to collapse
It's not about being rude or not. It's staying true to their terms and conditions, which you should read when you buy the phone.
You could try and sway the person that take your phone in, sometimes when they hear your story they tend to agree with you. My gf did it once with the whole story of being poor and out of a job, heartbroken, etc. the whole package.

Its a cheap way for them to refer to the terms and conditions. Even when the problem isnt even attached to ROOT...
However, they will send it back without repairing then right?

The problem is not your phone issue.
The problem is you root the phone.
Once root = no warranty.
Story end and nothing to do with they are rude if they not give you warranty.
Terms already mentioned means once you root = no warranty, nor-matter the faulty issue had to do with root or not.

kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
Click to expand...
Click to collapse
I think you should read this: https://forum.xda-developers.com/android/general/samsung-knox-trigger-bothers-t3028728
However, you will lose some features like Samsung Pay if you root the phone though. So that's unavoidable.

kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
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Actually, it's not that simple.
In some parts of Europe, and other countries, the consumer laws mean that the device is still covered under warranty if it's a hardware failure that is not caused by rooting the device, or something along those lines.
The fault described in the OP is a common one that has been around for years on many Galaxy devices. I would say the OP may be lucky and will get it repaired under warranty.

the_scotsman said:
Actually, it's not that simple.
In some parts of Europe, and other countries, the consumer laws mean that the device is still covered under warranty if it's a hardware failure that is not caused by rooting the device, or something along those lines.
The fault described in the OP is a common one that has been around for years on many Galaxy devices. I would say the OP may be lucky and will get it repaired under warranty.
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Click to collapse
The problem with "fit for purpose" claims is that Samsung's interpretation may be different than the customers. So no matter what the "law" if Samsung says no than the customer has to spend untold time and energy navigating the legal process to emerge victorious. That can take weeks or months. It's hard to make a multi-billion company do something against its will.

I'm an Australian user with Telstra. I dropped my S8+ in the first two weeks and cracked the screen. I have insurance on the phone where they send out a replacement phone and you just send in the damaged one within 14 days. Mine is rooted with custom rom of course, so all I did was flash back the stock firmware and all was good. My point is that you may be lucky and your chances may be higher if you go back to stock, they may not check and you may be lucky. I did the same with my S7 as well.. I must stop dropping my phones when I get them.

Andysmith71 said:
I'm an Australian user with Telstra. I dropped my S8+ in the first two weeks and cracked the screen. I have insurance on the phone where they send out a replacement phone and you just send in the damaged one within 14 days. Mine is rooted with custom rom of course, so all I did was flash back the stock firmware and all was good. My point is that you may be lucky and your chances may be higher if you go back to stock, they may not check and you may be lucky. I did the same with my S7 as well.. I must stop dropping my phones when I get them.
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Back to stock with odin, and then went to the store is what i did
So no traces of custom roms/kernels/bootlogo's etc etc, just stock. Only thing as said, Knox0x1, but it is not related to the dead pixels.
Hoping for the best, i will keep you guys up to date
Thanks for all the responses.

You are from Netherlands so EU laws affect you. That means that Samsung must fix hardware issues regardless of software (including knox) status.

Andysmith71 said:
I'm an Australian user with Telstra. I dropped my S8+ in the first two weeks and cracked the screen. I have insurance on the phone where they send out a replacement phone and you just send in the damaged one within 14 days. Mine is rooted with custom rom of course, so all I did was flash back the stock firmware and all was good. My point is that you may be lucky and your chances may be higher if you go back to stock, they may not check and you may be lucky. I did the same with my S7 as well.. I must stop dropping my phones when I get them.
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Who is the insurance through?

the_scotsman said:
Who is the insurance through?
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I would guess through Telstra.
I have my phone insured with Allianz with my home and contents - if I ever break my phone or it fails due to a hardware failure, I just pay $100 excess and get the phone replaced with a brand new one or one of the same value.
Haven't had to use this yet, but I did ask about custom ROM status and they said they don't care, as long as I pay the insurance excess, I keep the old broken phone and get a new phone.

abra5umente said:
I would guess through Telstra.
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Yea could be. Reason I ask is that if it was Telstra, he was bloody lucky to get it replaced with it rooted. Usually they are really strict with **** like that

the_scotsman said:
Yea could be. Reason I ask is that if it was Telstra, he was bloody lucky to get it replaced with it rooted. Usually they are really strict with **** like that
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Yeah I had to fight to get my S3 replaced after I rooted it and then 10 months later I dropped it and the screen fell off. They said that even though it's physically damaged the root could have damaged internal components.

ramon.nmgn said:
They cant be that rude to their customers? It has literally nothing to do with the problem
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Can you be sure of that? It's possible for a rooted phone to bypass software that prevents the phone from running past its physical tolerances, so the rooted phone becomes capable of damaging its own hardware. Isn't that the reason they void the warranty if the phone has ever been rooted?
The display problem is presumably a hardware fault. I don't know if or how you could rule out that the fault had been software-induced while the phone was rooted.

Got it back finally after 11 weeks. New display and battery under warranty. Case closed.
Verstuurd vanaf mijn SM-G955F met Tapatalk

kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
Click to expand...
Click to collapse
Yup, and nobody knowes it better than me, coz when i took it to Samsung repair store, they told me that repairing my phone would cost £290 and I would have to pay as i've made the warranty invalid by rooting.
Gutted...but had to pay.
Matt