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[HELP] TF screen messed up!

Guys,
I'm in deep trouble, my dad tablet its now with the screen messed up, the touch is working but the colors are all messed up, the screen is more at a greenish side, pls help, no way to fix it? just TA?
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That looks like hardware damage so I don't think that there is anything you can do about it beyond RMA and screen replacement...

Looks like the red channel is dead. Time for RMA.

Try a factory reset, if that fails, claim on home insurance and replace it

magicdave26 said:
Try a factory reset, if that fails, claim on home insurance and replace it
Click to expand...
Click to collapse
That would not work for me. My homeowners has a $500 deductible.

Well if there is no visible signs of a drop then just RMA and say you have no idea, it was working fine and suddenly the display messed up
Best way to RMA things is to act stupid and have no clue what they are talking about
Do the same with your Dad, if he doesnt know already, just make out like you have not touched it and get him to RMA

jerrykur said:
That would not work for me. My homeowners has a $500 deductible.
Click to expand...
Click to collapse
Wow, like the TF is on acid. I think your only option is to send it to Asus and see how much they want for a fix.
Overall, I am really surprised how fragile these things are. I drop my phones constantly and never see the kind of problems people are posting here. I know that, because it's a larger screen, there's less support, but still...

jerrykur said:
That would not work for me. My homeowners has a $500 deductible.
Click to expand...
Click to collapse
Not to mention that most insurances like to drop you after your first claim on homeowners.
Although stories like this make me think it might be worth the $49 for a 1 year accidental damage deal... I have 28 days left to decide.

magicdave26 said:
Well if there is no visible signs of a drop then just RMA and say you have no idea, it was working fine and suddenly the display messed up
Best way to RMA things is to act stupid and have no clue what they are talking about
Do the same with your Dad, if he doesnt know already, just make out like you have not touched it and get him to RMA
Click to expand...
Click to collapse
So your recommending this kid lie to his dad. Nice. And people wonder why companies are becoming a pain when it becomes to fixing legitimate issues.

My screen does that every once in a while I do a cold reboot after a hour or so everything goes back to normal
Sent from my Transformer TF101 using Tapatalk

My dad bought it in France last week and i live in Brazil, i'm not sure the warranty will work here, what is a cold reboot?

lhaussmann said:
My dad bought it in France last week and i live in Brazil, i'm not sure the warranty will work here, what is a cold reboot?
Click to expand...
Click to collapse
Turn it off then turn it back on, and good luck with your dad.

thebadfrog said:
So your recommending this kid lie to his dad. Nice. And people wonder why companies are becoming a pain when it becomes to fixing legitimate issues.
Click to expand...
Click to collapse
Agreed. No one wants to take personal responsibility anymore.

magicdave26 said:
Well if there is no visible signs of a drop then just RMA and say you have no idea, it was working fine and suddenly the display messed up
Best way to RMA things is to act stupid and have no clue what they are talking about
Do the same with your Dad, if he doesnt know already, just make out like you have not touched it and get him to RMA
Click to expand...
Click to collapse
Sending a reminder to myself..... "Don't let my Granddaughter read this".
.
.
.
Done.

[Q] screen replacement issues (with pics)

first off this is my first post, ive come to xda for a while to get roms and learn a bit about my phone! any ways, my issue is my new screen... a while back i dropped it while bike riding and broke the glass. i just got my replacement screen and put it in today. when it first loads it looks ok, maybe a little yellowish, but ok... now when i lock it then unlock it you can barely see the screen and when i take the battery out and try again it starts fine and ends bad.... im running gtgs gingerbread and i have unclipped the screen and such and im wondering if it is an issue with the screen or if it is other parts... thanks guys
start up
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after locking, trying to unlock

I get that same problem about once per week, I thought I was the only one with this problem.. I lock and unlock again and it would go back to normal.

where did you buy the screen? I replaced mine but got a bad one and am trying to resolve the issue with the reseller. I have a fealling I'm gonna have a long rant bad mouthing the seller ( in China ) I want to know if we used the same website.

Did u check the display setting?

durvall said:
I get that same problem about once per week, I thought I was the only one with this problem.. I lock and unlock again and it would go back to normal.
Click to expand...
Click to collapse
how does your screen look with whites? i was messing around a bit more before i locked it and found out what is most likely the issue and if its not , i have two lol you can see what im talking about in the pic
Dani897 said:
where did you buy the screen? I replaced mine but got a bad one and am trying to resolve the issue with the reseller. I have a fealling I'm gonna have a long rant bad mouthing the seller ( in China ) I want to know if we used the same website.
Click to expand...
Click to collapse
i got mine from whole sale gadget parts, i am able to return it, but i was hoping it was fixable but after this other picture i would say not lol. only thing im worried about is that when i send it back i might have to send my full assembly. when i ordered the screen i thought i was getting the full assembly but it was just the screen and digitizer and so i called and the guy said it should have been the full and he would make sure it was on there next order they get. so fingers crossed on that one, because i taped the screen in pretty good lol.
Truckerglenn said:
Did u check the display setting?
Click to expand...
Click to collapse
settings were fine, i was able to see enough to go and change the brightness and all and nothing worked
here is what it does with a white background... yea its a screen issue, not the phone

Doublea34 said:
how does your screen look with whites? i was messing around a bit more before i locked it and found out what is most likely the issue and if its not , i have two lol you can see what im talking about in the pic
i got mine from whole sale gadget parts, i am able to return it, but i was hoping it was fixable but after this other picture i would say not lol. only thing im worried about is that when i send it back i might have to send my full assembly. when i ordered the screen i thought i was getting the full assembly but it was just the screen and digitizer and so i called and the guy said it should have been the full and he would make sure it was on there next order they get. so fingers crossed on that one, because i taped the screen in pretty good lol.
settings were fine, i was able to see enough to go and change the brightness and all and nothing worked
here is what it does with a white background... yea its a screen issue, not the phone
Click to expand...
Click to collapse
got mine from xcrater because everyone else was out of stock at the time. it looked legit enough with a maltese cross in the logo and an English website, I didn't figure the Chinese would use a Maltese cross. but the seller is in China and they seem to have turned the return process into a negotiation, they even asked me to cancel the PayPal dispute before the whole thing was properly handeled. believe when this is over I'm posting a thread with details, email records ands sending them the link so they might think twice about how they handle business.
alsoi have that same dark spot but mine is in the upper left corner and its a lot bigger. I don't have the random total screen darkness though.

Got my replacement One X from Amazon...but it looks like this.

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I mean I know it's a very small blemish...but it's not fair that I'm sending them back a 100% perfect condition phone and the replacement they send comes cracked out of the box? (not to mention had finger prints on the camera lens...maybe was a refurb?)
I returned my first One X for wifi issues, it will say I'm connected to wifi full strength but the web won't load at all...however if I turn off wifi and turn it back on it will work again for a few hours or minutes.
I'm now having the same problem with this One X plus I'm pissed they sent a cracked one.
Do you think they'll replace a replacement? I asked for a replacement on my 30th day so it's passed the 30 days now from my original order. Also I feel like they won't believe it was shipped out like that. They're closed atm so I'll have to call tomorrow and figure it out. What do you guys think I should do or what they will do?

Yeah, I would complain. **** that.

Definitely call back and let them know. I'm pretty sure they will send another. Especially since your having issues with the replacement as well.
Sent from my HTC One X

yeah the crack is a crack not a blemish. I would raise hell. as far as wifi, did you try the squeeze test? also was it doing that on different routers or just the one?

Yeah I'm not sure if it's the customs fault at this because correct me if I'm wrong but they check each phone individually before letting them through.
My replacement came in with a blue blemish on the corner but I was able to wipe it off with some of my sailva and shirt lol.

play2lose said:
I mean I know it's a very small blemish...but it's not fair that I'm sending them back a 100% perfect condition phone and the replacement they send comes cracked out of the box? (not to mention had finger prints on the camera lens...maybe was a refurb?)
I returned my first One X for wifi issues, it will say I'm connected to wifi full strength but the web won't load at all...however if I turn off wifi and turn it back on it will work again for a few hours or minutes.
I'm now having the same problem with this One X plus I'm pissed they sent a cracked one.
Do you think they'll replace a replacement? I asked for a replacement on my 30th day so it's passed the 30 days now from my original order. Also I feel like they won't believe it was shipped out like that. They're closed atm so I'll have to call tomorrow and figure it out. What do you guys think I should do or what they will do?
Click to expand...
Click to collapse
Yes, they will replace it. I sent in my atrix two for a replacement, and it too was eventually hricked and wouldn't turn on or charge and it was replaced as well. So give them a call.

nugzo said:
yeah the crack is a crack not a blemish. I would raise hell. as far as wifi, did you try the squeeze test? also was it doing that on different routers or just the one?
Click to expand...
Click to collapse
our phone is not the same as the international version, meaning the antennae is not on the cover anymore, if you take apart your phone, you will see that. It does not have any connectors so that test is useless.

Good to know my chances of getting another replacement are good! I'm pretty sure the crack was from their shipping. They sent the HTC One X box in another box that was just slightly larger...with absolutely NO packing material. Not even brown paper. It was just shaking around in there. Never had such poor shipping like that on a new phone before.
And both this phone and my last one I tried the squeeze test...didn't change anything...I was getting good reception with Wifi Analyzer on both phones without squeezing...it just eventually cuts off and won't work till I restart wifi. Happens on multiple different routers.
I am a bit bummed though. Battery life on this one was literally almost TWICE as good as my first One X. I had it for 30 days and pretty much ALWAYS got 2 hours of on screen time exactly. The first day with this replacement phone I had about 9 hours of use and 50% battery left which was about normal for my first phone...then I saw that the on screen time was 2 hours and 20 minutes! I can get about 3-4 hours on screen now with this replacement. Hopefully the next one is crack free + another good battery!

Jelly Nugget said:
our phone is not the same as the international version, meaning the antennae is not on the cover anymore, if you take apart your phone, you will see that. It does not have any connectors so that test is useless.
Click to expand...
Click to collapse
Where did you see this, I would like to confirm.
Sent from my HTC One X using Tapatalk 2

play2lose said:
I mean I know it's a very small blemish...but it's not fair that I'm sending them back a 100% perfect condition phone and the replacement they send comes cracked out of the box? (not to mention had finger prints on the camera lens...maybe was a refurb?)
Click to expand...
Click to collapse
Wait.. you sent back a 100% perfect condition phone? Obviously it WASN'T perfect....

I wouldn't put up with it for a minute. You should contact them ASAP.
Also I suspect if you hold off on it they will probably not accept it back because how do they know if you cracked it or if it was something from shipping?

RiPpeR_dUdE said:
Wait.. you sent back a 100% perfect condition phone? Obviously it WASN'T perfect....
Click to expand...
Click to collapse
Perfect CONDITION obviously he was referring to physically perfect. Come on man :banghead:

Shaddy-Z. said:
Perfect CONDITION obviously he was referring to physically perfect. Come on man :banghead:
Click to expand...
Click to collapse
Haha yeah that's what I was talking about....I had a screen protector and case on my first One X from day one...and it's in perfect physical condition while my replacement is NOT!

Amazon is very good about replacements just contact them. They're mobile phone sales department is especially good

play2lose said:
Haha yeah that's what I was talking about....I had a screen protector and case on my first One X from day one...and it's in perfect physical condition while my replacement is NOT!
Click to expand...
Click to collapse
Curious...what was wrong with your first phone anyway?
Sent from my HTC One X using Tapatalk 2

gunnyman said:
Amazon is very good about replacements just contact them. They're mobile phone sales department is especially good
Click to expand...
Click to collapse
+1. Always had a wonderful experience with Amazon returns/exchanges. They're all about volume, anyway, not being ticky-tacky about little single purchases.

corythug said:
Where did you see this, I would like to confirm.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I've had mine completely apart twice now and our antenna is not on the cover. And the 5 metal dots on the back of ur phone, they all 5 make contact to points on the board, by the antenna, so they're actually functional as an antenna extension. Pretty cool!!!
Sent from my HTC One X using xda premium

Send that cracked egg back immediately.
Sent from my HTC One XL using XDA

Add me to the "send it back" list. That's not right in any way.

I wouldn't think twice about asking for a replacement.
Sent from my HTC One XL using Tapatalk 2

[Q] Broken screen - Options?

Last monday, 4 days after having owned the phone, it fell to a plain floor and the screen broke completely. Touch is not working
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I contacted support back then and they told me they offered "paid replacement services" but I've yet to hear from them again despite multiple replies and RMA request (6 days without a reply)
Would there be a way to do it on my own?

Here is a tear down of the phone.
Its not easy to fix and the parts are going to be hard to source because of limited production.

I already received a reply. 147€ total cost including shipping to get it repaired.

I will use a case when i receive mine... Hahabah
Enviado desde mi GT-S6500D usando Tapatalk 2

It's better to buy a new one

if I had invites
Besides, it's still half the price of getting a new device..

JinRoh3 said:
Last monday, 4 days after having owned the phone, it fell to a plain floor and the screen broke completely. Touch is not working
I contacted support back then and they told me they offered "paid replacement services" but I've yet to hear from them again despite multiple replies and RMA request (6 days without a reply)
Would there be a way to do it on my own?
Click to expand...
Click to collapse
Hi
Did you hear back from them. I also dropped my phone 2 weeks back.
My guess is it's going to be in the range of $200, which is half the cost.
Do you know of any other place where the repairs can happen.
thanks
sd

JinRoh3 said:
I already received a reply. 147€ total cost including shipping to get it repaired.
Click to expand...
Click to collapse
That isn't that bad for a replacement from the manufacturer. It's not a repair you send them your broken phone and they send you a new one. I would pay that if I smashed mine.

shortduck said:
Hi
Did you hear back from them. I also dropped my phone 2 weeks back.
My guess is it's going to be in the range of $200, which is half the cost.
Do you know of any other place where the repairs can happen.
thanks
sd
Click to expand...
Click to collapse
jomaxwel said:
That isn't that bad for a replacement from the manufacturer. It's not a repair you send them your broken phone and they send you a new one. I would pay that if I smashed mine.
Click to expand...
Click to collapse
I received the phone yesterday (approx 1 month) it's a brand new phone which is a nice touch

Same Thing
JinRoh3 said:
I received the phone yesterday (approx 1 month) it's a brand new phone which is a nice touch
Click to expand...
Click to collapse
The same thing just occurred me, I have only had my phone for a week and I have sent a couple of customer services tickets without a response yet its probably only been a day or so. Here is an image of the damage I think. Does everyone get a new phone when the request an RMA of this type or do they repair it. I really hope I get a Brand New one. Thanks.

looking for broken oneplus one for parts
If someone has a broken one to give away just let me know.

screen broken
Mr-feelgood said:
If someone has a broken one to give away just let me know.
Click to expand...
Click to collapse
i am not looking for a give away but want to fix the phone.

JinRoh3 said:
Last monday, 4 days after having owned the phone, it fell to a plain floor and the screen broke completely. Touch is not working
I contacted support back then and they told me they offered "paid replacement services" but I've yet to hear from them again despite multiple replies and RMA request (6 days without a reply)
Would there be a way to do it on my own?
Click to expand...
Click to collapse
Same **** bro, what a sadness.

Mr-feelgood said:
If someone has a broken one to give away just let me know.
Click to expand...
Click to collapse
amitshah261 said:
i am not looking for a give away but want to fix the phone.
Click to expand...
Click to collapse
No presents!
If someones screen is cracked the repair costs are higher than the price of a new device!
To replace the screen is also hardly possible. Check ifixit on that!
Shipping to Chine comes on top.
If someone will sell a broken One for a fair price, just poke me!

@JinRoh3
http://vifocal.com/lcd-display-with...-oneplus-one-a0001-64gb-16gb-replacement.html

so its better to get a brand new phone rather than get one thats damaged to be fixed.

May be relevant, doesn't seem too expensive:
https://forums.oneplus.net/threads/repair-ama-i-just-replaced-the-first-oneplus-one-screen.112802/

Note 3 Screen Delaminating

Well guys/gals my Note 3 screen has decided to delaminate itself 2 weeks after the warranty ended. It started out as a couple small lines and is gradually getting worse and worse adding new lines often.
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I'm only two weeks past my one year warranty period so I decided to email Samsung about it. I described the exact issue with a photo and sent it off last night. I got a reply back this morning, not even 12hrs later on a weekend with what was almost an automated response back. The person or robot on the other end didn't read or understand my issue and responded back with a typical copy and paste customer response. I provided the picture you see below and they replied...
Thank you for contacting Samsung Customer Care.
I see that there is a dot on the screen and you would like to fix the issue.
I am sorry to know about and I do understand your concern.
If you are using any screen protector, please remove it and check for the results.
In case if the issue persists, it need to be examined with the authorized service technician.
Click to expand...
Click to collapse
They then go on about if it's under warranty do this and if not do that when their form asks for a purchase date and they know if it's still warrantied. Is it so hard to actually get in touch with someone who cares more than simply creating another statistic.
I'm sad that my phone self destructed and I'm sad that Samsung customer service stinks.

Delaminate? Maybe I'm reading the photo wrong but it looks like some deep scratches to me.

No scratches, the digitizer is delaminating from the glass.

opensourcefan said:
No scratches, the digitizer is delaminating from the glass.
Click to expand...
Click to collapse
And what proves that?

It was shown to a Samsung service tech... same issue as this one - http://forum.xda-developers.com/galaxy-s3/help/problem-screen-t2231143 and it's almost that long now.
But hey, thanks for the moral support, it's been great defending my post. I'm already in the dumps so I thought posting here and making it worse would be a good idea.

Defensive much?

Pagnell said:
Defensive much?
Click to expand...
Click to collapse
It's sad that you can't see why I am.

opensourcefan said:
It's sad that you can't see why I am.
Click to expand...
Click to collapse
Not really. It's not as if anyone suggested you were lying.
Anyway, I'm unsure where you got the idea that you're two weeks past your warranty period, Samsung phones come with a 24 month warranty, and as the Note 3 was only released 13 months ago, you're pretty much guaranteed to have this fixed by them if what you're suggesting is the fault is true. They can only do so much with a photo, you need to send the handset to them.

Pagnell said:
Not really. It's not as if anyone suggested you were lying.
Anyway, I'm unsure where you got the idea that you're two weeks past your warranty period, Samsung phones come with a 24 month warranty, and as the Note 3 was only released 13 months ago, you're pretty much guaranteed to have this fixed by them if what you're suggesting is the fault is true. They can only do so much with a photo, you need to send the handset to them.
Click to expand...
Click to collapse
That's just for us, because the EU enforces the 24 months warranty period to protect customers.
He's from Canada, and they only get 12 months.

Christ, that must be annoying.

Here's what it looks like today. Correct on only 12 months warranty but the service fella that I spoke with may help me out. Going to see him tomorrow, fingers crossed.

I can confirm this problem, cause a friend of me have the same problem on his Note 3.

Have you tried turning it off and on again?
Sorry couldnt resist..same thing happened to my s3 exactly 2 years after purchase, its like the gel filler underneath the glass starts to breakdown, then air gets in and the real problems begin. Quite scary really. You can replace the digitizer and glass but they are never the same again.
Sent from my SM-N9005 using XDA Free mobile app

Lol
It has been quite the interesting ordeal. I watched it go from a tiny thing to what you see in the last pic. Seems as though it changes every few hours or so.

Would screen protectors and the such help prevent bthis problem? Or is it something that is naturally bound to happen to the device?

Fideon said:
Would screen protectors and the such help prevent bthis problem? Or is it something that is naturally bound to happen to the device?
Click to expand...
Click to collapse
Negative, this is an internal issue and as such cannot be helped by exterior cosmetic protection. If this starts to happen you're pretty much fu*ked as far as saving or preventing it goes. Best thing to do is send it back to Samsung or if your warranty is up, repair it through 3rd party.

NocturnalDroid said:
Negative, this is an internal issue and as such cannot be helped by exterior cosmetic protection. If this starts to happen you're pretty much fu*ked as far as saving or preventing it goes. Best thing to do is send it back to Samsung or if your warranty is up, repair it through 3rd party.
Click to expand...
Click to collapse
Well s**t. I know that this is an internal issue but do we know if there's anything that accelerates this process or that increases the chances of this happening? Better yet, do we know about ways to delay it better yet to prevent it? I want my phone to last somewhat longer than 2 years!

Fideon said:
Well s**t. I know that this is an internal issue but do we know if there's anything that accelerates this process or that increases the chances of this happening? Better yet, do we know about ways to delay it better yet to prevent it? I want my phone to last somewhat longer than 2 years!
Click to expand...
Click to collapse
I'm guessing there aren't ways to prevent it directly, just looking after your phone properly, not dropping it, not leaving it in open arid environments (like around seawater for example). As far as I am aware this isn't a widely reported issue, and has never been isolated to just Samsung but seems Samsung has the most issues (though still quite rare). Maybe it is a manufacturing fault at some point with a minority of handsets.

NocturnalDroid said:
I'm guessing there aren't ways to prevent it directly, just looking after your phone properly, not dropping it, not leaving it in open arid environments (like around seawater for example). As far as I am aware this isn't a widely reported issue, and has never been isolated to just Samsung but seems Samsung has the most issues (though still quite rare). Maybe it is a manufacturing fault at some point with a minority of handsets.
Click to expand...
Click to collapse
I understand. I always take good care of my phone, I'll keep an eye on the screen... Obviously. Anyways thanks a lot for the info NocturnalDroid!

Fideon said:
I understand. I always take good care of my phone, I'll keep an eye on the screen... Obviously. Anyways thanks a lot for the info NocturnalDroid!
Click to expand...
Click to collapse
Are you new to the Note 3? I have just sold my LG G3 to come to Note 3.