Database Info

Back Covers on back order

Through HTC-USA I ordered a warranty replacement back shell for my T-Mo Sensation 4G on Monday. The power button on mine is caved in and the volume rocker is loose. Ofcourse i have to send mine back to them AND pay for the shipping. Well today being Thursday I called HTC to see why i haven't gotten a tracking number or any follow up. They informed me that they are having issues with customs due to a legal issue and the covers because of this are now back ordered and it could be weeks before i see it. I almost got upset but I realize it's not their fault.
Point being, if you plan on going directly to HTC for anything replacement wise (any replacement accessories for any HTC device) you will have a very long wait I was informed. Just passing information that may be useful to someone else.
Also, does anyone care to guess the legal issues the rep mentioned?
Sent from my HTC Sensation 4G using XDA App

Freshly_Snipes said:
Through HTC-USA I ordered a warranty replacement back shell for my T-Mo Sensation 4G on Monday. The power button on mine is caved in and the volume rocker is loose. Ofcourse i have to send mine back to them AND pay for the shipping. Well today being Thursday I called HTC to see why i haven't gotten a tracking number or any follow up. They informed me that they are having issues with customs due to a legal issue and the covers because of this are now nack ordered and it could be weeks before i see it. I almost got upset but I realize it's not their fault.
Point being, if you plan on going directly to HTC for anything replacement you will have a very long wait I was informed. Just passing information that may be useful to someone else.
Also, does anyone care to guess the legal issues the rep mentioned?
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Ordered mine yesterday due to a problem with the power button not working as well. Not only did I not have to pay to send back my old one, I don't have to send it back at all... they did tell me they were on back order but that I would have mine by Wednesday of next week. Not sure why you got screwed.

dcwiker05 said:
Ordered mine yesterday due to a problem with the power button not working as well. Not only did I not have to pay to send back my old one, I don't have to send it back at all... they did tell me they were on back order but that I would have mine by Wednesday of next week. Not sure why you got screwed.
Click to expand...
Click to collapse
WTF???? I'm calling back right now. That's B.S. She seemed so nice but slow too. LOL I was like.. Why would I send a cover back?? Sounded stupid but I was like oh well... Glad i got your feeback. Thanks bro. Calling now.
Sent from my HTC Sensation 4G using XDA App

I ordered mine two weeks ago as a one-time accessory replacement that HTC does. To this day, I haven't received anything, although the rep told me that they are shipped via FedEx Ground and I should have it within 3-5 days.

i called this morning also and got the same ''we are having issues with customs due to a legal issue'' bs. its been a week and a half!

Maybe people are taking advantage of this service? Like the guy in the accessories forum.
Sent from my HTC Sensation Z710e

nicky041192 said:
Maybe people are taking advantage of this service? Like the guy in the accessories forum.
Sent from my HTC Sensation Z710e
Click to expand...
Click to collapse
That explains the back order but not the customs legal issues, wtf is up with that? And yeah man you definitly should NOT have to send your old one back, I mean hell your phone is useless without it for one but they haven't made ANYONE else send it back that I know off (from that accesory thread)

dcwiker05 said:
That explains the back order but not the customs legal issues, wtf is up with that? And yeah man you definitly should NOT have to send your old one back, I mean hell your phone is useless without it for one but they haven't made ANYONE else send it back that I know off (from that accesory thread)
Click to expand...
Click to collapse
They took my credit card information too...I got no answer today....Going to try them in the morning. This is out of control. I don't abuse these services at all so why should we have to suffer? I don't think it's that.
Remember Apple filed that "Stop import" order with the ITC like a month ago because of the "alleged patent infringement"? I hope that's not it man. Can't even power my phone off without jamming my finger in the hole. PAUSE!

I called last Monday, still hadn't gotten it today, it's been over a week, called today, they're on back order, give it a few more day's is what the guy said.. Awesome.
Also, didn't pay, didn't send mine back. You can replace each "accessory" while under warranty one time.

Freshly_Snipes
Can't even power my.... off without jamming my finger in the hole. ![/QUOTE said:
+edits
But ummm......
That's what she said...
Funny no???
But man that sucks call back and demand to talk with a manager or head of department cuase that's abusive and B.S.
Click to expand...
Click to collapse

Just send your phone in under warranty and have them fix your flat non curved screen while they replace your battery cover....
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The rep I talked to told me it was a customs issue (just like you) and that they hope to ship it out within two days. I called two days ago, so we'll see.

Has anyone received their battery covers yet?

kgbkny said:
Has anyone received their battery covers yet?
Click to expand...
Click to collapse
Nah I called them today and spoke with a supervisor and found out that they were losing money on the back covers as they cost them $40 to make and ship to us so they had to start asking for ours back in return so they can refurb those covers and asking from my card information was simply a "precautionary measure" incase I don't send the back cover back. But in a nutshell it is still free. But I have to pay to send it back from a shipping method of my choice.
The covers are still in US Customs and wont be out until next week...At that time they will goto HTC who then has to sort them and then assign them to each person in the order the orders were placed and process the orders..So we are looking at another 1 to 2 weeks she informed me at the longest.

I finally received mine after two weeks of fedex saying they left it at my door. Before that had called htc and told them I had never received cover even though fedex website said it was delivered. Called htc saying I never received cover so now I'm expecting another one.
Sent from my HTC Sensation 4G using XDA App

Freshly_Snipes said:
Nah I called them today and spoke with a supervisor and found out that they were losing money on the back covers as they cost them $40 to make and ship to us so they had to start asking for ours back in return so they can refurb those covers and asking from my card information was simply a "precautionary measure" incase I don't send the back cover back. But in a nutshell it is still free. But I have to pay to send it back from a shipping method of my choice.
The covers are still in US Customs and wont be out until next week...At that time they will goto HTC who then has to sort them and then assign them to each person in the order the orders were placed and process the orders..So we are looking at another 1 to 2 weeks she informed me at the longest.
Click to expand...
Click to collapse
I guess so many people called in for the replacement covers, HTC decided to implement a new warranty replacement procedure. I ordered mine a few days earlier than you (July 21, to be exact), and was instructed by the rep not to send the old one back, but to properly dispose of it. I wasn't asked for a credit card number.
elnemesis13 said:
I finally received mine after two weeks of fedex saying they left it at my door. Before that had called htc and told them I had never received cover even though fedex website said it was delivered. Called htc saying I never received cover so now I'm expecting another one.
Sent from my HTC Sensation 4G using XDA App
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Click to collapse
So after FedEx marked it as "DELIVERED", it took two more weeks for the package to actually materialize??? Unbelievable!
On a side note, do you remember when you placed the order? It's been 3 weeks today since I ordered mine - still nothing (although, as Freshly Snipes pointed out, the new covers won't be released from customs until next week)! With regards to the tracking, did HTC send you a notification e-mail with the tracking number?

I am now convinced they (Call Center in Indiana) have NO IDEA what they are talking about. Clearly these have BEEEN out of customs. My back cover came today. They acted like they weren't even here in the United States.
But oh well..I'm happy now. However my power button is STILL loose and clacks louder than before..But you can't win all the wars. I made a video showing the process for those who are confused.
http://www.youtube.com/watch?v=iVE04i8tLss
Enjoy! Hope you other guys get your covers today as well.

Freshly_Snipes said:
I am now convinced they (Call Center in Indiana) have NO IDEA what they are talking about. Clearly these have BEEEN out of customs. My back cover came today. They acted like they weren't even here in the United States.
But oh well..I'm happy now. However my power button is STILL loose and clacks louder than before..But you can't win all the wars. I made a video showing the process for those who are confused.
http://www.youtube.com/watch?v=iVE04i8tLss
Enjoy! Hope you other guys get your covers today as well.
Click to expand...
Click to collapse
Yup got mine today too though I was never told there would be a delay and it took about a week and a half

dcwiker05 said:
Yup got mine today too though I was never told there would be a delay and it took about a week and a half
Click to expand...
Click to collapse
So this let's us know they're as useless as an @sshole on an elbow. (Kill Bill)

Freshly_Snipes said:
So this let's us know they're as useless as an @sshole on an elbow. (Kill Bill)
Click to expand...
Click to collapse
Haha guess so?

Charged before shipped? How to cancel order?

(Nexus 5)
In the email confirmation after I placed the order they say my credit card won't be charged until the order has shipped.
Its status is still "PENDING - Leave warehouse in 2-3 weeks" and my credit card has been charged. Why?
And the cancel button is still there, but I wonder if I cancel this will the money go back to my credit card or what?
This is so confusing because they say they don't charge the money until it ships but in reality they do.
This is actually my older brother's credit card but I use it with my google account so I don't want him because of me lose the money or have to do troublesome things to get his money back.
I basically don't want this phone anymore but not sure what to do.
Does anyone know what I should do?
Thanks

Call them, if they didn't prepare the order you can cancel if not deny the package and the money will go back to the card
Sent from my Nexus 4 using XDA Premium 4 mobile app

there is a cancel button for you in your Info

After an hour it doesn't work
Sent from my Nexus 4 using XDA Premium 4 mobile app

nooktablet said:
(Nexus 5)
In the email confirmation after I placed the order they say my credit card won't be charged until the order has shipped.
Its status is still "PENDING - Leave warehouse in 2-3 weeks" and my credit card has been charged. Why?
And the cancel button is still there, but I wonder if I cancel this will the money go back to my credit card or what?
This is so confusing because they say they don't charge the money until it ships but in reality they do.
This is actually my older brother's credit card but I use it with my google account so I don't want him because of me lose the money or have to do troublesome things to get his money back.
I basically don't want this phone anymore but not sure what to do.
Does anyone know what I should do?
Thanks
Click to expand...
Click to collapse
Your card hasn't been charged. Google placed a temporary hold for the amount of the phone(to make sure that A) billing info was right, B) you have the correct amount available). In 2-3 days, it will disappear and the money will be back. Then shortly before the device ships, they will charge it.
If you're outside of the Cancellation period, your only option is to either A) Report your credit card lost/stolen and have the company issue you a new one(this will cause Google's charge to be declined due to the old CC number being invalid), or B) Sit it out and refuse the device when it's delivered.
I had to do the same thing with the original Nexus 7--ordered it from Google, but found it locally cheaper and couldn't cancel.

So confused. Why did you order the Phone using your brother's card in the first place.
Sent from my One using XDA Premium 4 mobile app

unremarked said:
Your card hasn't been charged. Google placed a temporary hold for the amount of the phone(to make sure that A) billing info was right, B) you have the correct amount available). In 2-3 days, it will disappear and the money will be back. Then shortly before the device ships, they will charge it.
If you're outside of the Cancellation period, your only option is to either A) Report your credit card lost/stolen and have the company issue you a new one(this will cause Google's charge to be declined due to the old CC number being invalid), or B) Sit it out and refuse the device when it's delivered.
I had to do the same thing with the original Nexus 7--ordered it from Google, but found it locally cheaper and couldn't cancel.
Click to expand...
Click to collapse
Thanks.
I'll leave a note at the door to refuse the package.
But do you know if they'll refund the shipping fee? 10 bucks is not little to me
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nxt said:
So confused. Why did you order the Phone using your brother's card in the first place.
Sent from my One using XDA Premium 4 mobile app
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Click to collapse
Cause I'm not old enough and don't have a credit card.

nooktablet said:
Cause I'm not old enough and don't have a credit card.
Click to expand...
Click to collapse
So you used your brother's card and hoped he didn't notice then he saw the "charge" and got mad at you and now you want to cancel it?
What were you going to do if there was no "charge" and in 2-3 weeks the phone ships?
Sent from my One using XDA Premium 4 mobile app

nxt said:
So you used your brother's card and hoped he didn't notice then he saw the "charge" and got mad at you and now you want to cancel it?
What were you going to do if there was no "charge" and in 2-3 weeks the phone ships?
Sent from my One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Lol you made me laugh,
He let me used his card and I'll give him cash later. But now I don't want the phone anymore because im not rich and want to save some money to get a laptop (a high end one). I also realized that it's not worth paying the bill every month for the phone service just for me to use some mobile data. Even if I use T-Mobile 30 dollar plan I still have to spend $360 a year.
More importantly I already have an iPod touch 5 to play with. I just want some mobile data to use and an android phone cause I like android better but I think I'll have to wait until our financial problems are gone.
BTW I don't know my brother's card number, security code or whatever

nooktablet said:
Lol you made me laugh,
He let me used his card and I'll give him cash later. But now I don't want the phone anymore because im not rich and want to save some money to get a laptop (a high end one). I also realized that it's not worth paying the bill every month for the phone service just for me to use some mobile data. Even if I use T-Mobile 30 dollar plan I still have to spend $360 a year.
More importantly I already have an iPod touch 5 to play with. I just want some mobile data to use and an android phone cause I like android better but I think I'll have to wait until our financial problems are gone.
BTW I don't know my brother's card number, security code or whatever
Click to expand...
Click to collapse
Then why buy a high end laptop if you have financial problems? I would suggest getting a refurb laptop from newegg or tiger direct. I got a 900 dollar laptop at the time for around 400. Great Asus laptop and it runs everything smooth. It's 2 years old and is perfect for college work and traktor that I use to dj live.
Sent from my SPH-D710 using Tapatalk

nooktablet said:
Thanks.
I'll leave a note at the door to refuse the package.
But do you know if they'll refund the shipping fee? 10 bucks is not little to me
Cause I'm not old enough and don't have a credit card.
Click to expand...
Click to collapse
...

But does anyone know when I refuse the package it will be sent back to Google, will they refund the shipping fee too or will I just lose $10?

Board bent

I broke my N5 and the screen was shattered.
I read on the Google forums that if you send it to LG they will fix it (for a fee).
I sent it in.
LG sent it back without calling me as they said they would.
The placed a written note in the package stating that the board is bent.
The phone turns on and boots, but the screen is cracked and the touch capabilities do not work.
Any advice? Should I try to fix it myself? Has anyone had a similar experience?
I'm kind of disappointed in LG's customer service. Especially, since the same week, my wife's micro USB jack in her Moto X wasn't charging all the time and they let her get a brand new phone.

detroitguy1 said:
since the same week, my wife's micro USB jack in her Moto X wasn't charging all the time and they let her get a brand new phone.
Click to expand...
Click to collapse
Warranty covers defect. Insurance covers accidents. Not the same thing
Sent from my Nexus 5 using Tapatalk

rootSU said:
Warranty covers defect. Insurance covers accidents. Not the same thing
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
He isn't using the warranty though. LG will fix phones that have broken screens if you pay for it.
OP: Moto service is usually really good. Try another repair shop near you, or just do it yourself. It isn't that difficult with youtube videos.

aooga said:
He isn't using the warranty though. LG will fix phones that have broken screens if you pay for it.
Click to expand...
Click to collapse
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk

rootSU said:
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Oh okay. Well LG's service is still horrible.
I hope that last line is just an example.

rootSU said:
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.

detroitguy1 said:
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.
Click to expand...
Click to collapse
LG to me seems like a crap OEM just saying my personal experience with all their electronics have been bad our TV for example has a couple dead spots or sometimes stuck green pixels
and if you do a quick google search for Nexus mic issue you can see results for the LG Nexus 4 and the LG Nexus 5
Nothing else Google is sayin Bye bye to LG and moving on to MotoLenovo

markdapimp said:
LG to me seems like a crap OEM just saying my personal experience with all their electronics have been bad our TV for example has a couple dead spots or sometimes stuck green pixels
and if you do a quick google search for Nexus mic issue you can see results for the LG Nexus 4 and the LG Nexus 5
Nothing else Google is sayin Bye bye to LG and moving on to MotoLenovo
Click to expand...
Click to collapse
I wish they would move on, but they won't IMO. LG is the only one that can make the phones so cheap. Even though their service center is in the US, it's so bad that you should just hope that your phone doesn't have any problems. At least Google's service is excellent though.

rootSU said:
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Sorry to hear about your cat. Is it still under warranty?:silly:

How much did you pay LG to carry out a repair? - Did they do anything to the device except put a note in the box and return it?

A sent board may have prevented closig the device properly after a new screen was in pace or that one or more of the integrated circuits might have been damaged as well as the screen. They may have felt the cost to repair the screen and replace the board would cost as much as a new phone.

Plz tell me what sort of force will a drop do to bend the mobo? was it behind your back pocket? /facepalm
Result of back pocket+ tripping
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Presto LG G Flex

For all you know the tech at LG might have bent the board accidentally while trying to replace the screen. Just saying.
Sent from my Nexus 5 using XDA Premium 4 mobile app

detroitguy1 said:
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.
Click to expand...
Click to collapse
Ok gotcha.
Yeah they definitely should have quoted you for repair rather than return it untouched.
3rd party is your best bet now
Sent from my Nexus 5 using Tapatalk

I only paid shipping to get it there. No, they didn't do anything to the device other then ship it back with a note. The frustrating part was I called LG the day before I shipped it and they said they would call me to give me a repair quote and explain what was wrong with the phone. Instead, I received the phone back about a week and a half to two weeks later without being notified. When I called again, the customer service person was annoyed at my questioning about why it would be sent back without a call, at minimum, explaining what the damage was.
Sent from my SM-N900T using xda app-developers app

http://imgur.com/a/khinn
Here's a link to the phone. The board doesn't look bent to me.

same here i sent my phone for software issue
i never drop my phone, 99.9% new phone and LG said physical damaged, board bent unrepairable...wft..?
isnt that mean device is defected?? how do i bent board with out damage my phone??
LG's service is still horrible horrible

Craigslist Note 5-- Spengate victim

Picked up a T-mo note 5 on CL. Looked great; all features I could think to test were good. IMEI# check out as good mostly., I just didn't think to test the spen detection in the holder. It's broke. Dumbass must have inserted the pen backwards and yanked it out
Anyways I picked up all the tools I need to safely open the note 5 and see what I can do with the broken sensor; figured I'd keep this thread updated with my progress on fixing.

kill_dano said:
Picked up a T-mo note 5 on CL. Looked great; all features I could think to test were good. IMEI# check out as good mostly., I just didn't think to test the spen detection in the holder. It's broke. Dumbass must have inserted the pen backwards and yanked it out
Anyways I picked up all the tools I need to safely open the note 5 and see what I can do with the broken sensor; figured I'd keep this thread updated with my progress on fixing.
Click to expand...
Click to collapse
take it to the store I hear they will fix it for you free of chaarge

playya said:
take it to the store I hear they will fix it for you free of chaarge
Click to expand...
Click to collapse
You think a t-mobile store will fix a Note 5 I got on Craigslist?

kill_dano said:
You think a t-mobile store will fix a Note 5 I got on Craigslist?
Click to expand...
Click to collapse
The phone just came out and no matter where you got it there is still a factory warranty of a year

playya said:
The phone just came out and no matter where you got it there is still a factory warranty of a year
Click to expand...
Click to collapse
Alright, I'll go to a store and see if they can fix first. Thanks.

Should I return to stock first? I'm on a custom rom.

kill_dano said:
Should I return to stock first? I'm on a custom rom.
Click to expand...
Click to collapse
I would. One less thing for them to deny you saying that you messed with your phone.

kill_dano said:
Alright, I'll go to a store and see if they can fix first. Thanks.
Click to expand...
Click to collapse
I wouldn't try a store, I would wait a week until tmo updates their system and sees that's the phone you hit and then call 611 and tell them the problem with NO mention of where you got the phone unless they ask and even then you can just say it was a present or something.
They don't like it when you don't buy phone off them and use Craigslist instead.

Like ThC23 recommended, I called 611 and they asked me when I bought the device, and I just said "IDK it was a gift." they asked me when the problem started and I said "IDK, it just never worked"
Tmo connected me to Samsung and they gave me an RMA number. I'm sending them my note 5.
Thanks for all your help guys. It's kinda a pitty though, I was looking fwd to taking it apart a bit lol.
Glad I didn't put my Note 4 on sale just yet. Looks like I'll be using it again for a few days.

So samsung didn't do anything to fix it, and they are just mailing it back to me. Looks like the A-hole who sold it to me lied (surprise surprise) the IMEI number has been changed, so samsung won't replace it.
So I'll be going back with my original plan of trying to fix it myself. I wish I could find that broken plastic lever that must have broken, online. but who knows. Maybe it's not working for another reason. There is at least one video where the guy takes Note 5 apart and shows us where it broke, but it just happens to work when he puts it back together, even though he didn't rly do anything to it besides remove the broken of bit off plastic that was preventing the sensor from moving.

As sad as this is, it just reminds us that buying off CL is not always a good idea. I feel for you. ?
Sent from my SM-N920T using Tapatalk

It's crazy what people will do to get over on someone.

alhadee12 said:
It's crazy what people will do to get over on someone.
Click to expand...
Click to collapse
My friend bought an S6 for $500 on CL. Seller reported it as stolen, IMEI was blacklisted. She had to pay $70 for a new IMEI.
Sent from my SM-N920T using Tapatalk

I used to sell on Craigslist, but I wouldn't do anything unless it was in place that had a police substation.
Sent from my Nexus 6P using Tapatalk
---------- Post added at 11:57 PM ---------- Previous post was at 11:55 PM ----------
darkjedi said:
My friend bought an S6 for $500 on CL. Seller reported it as stolen, IMEI was blacklisted. She had to pay $70 for a new IMEI.
Sent from my SM-N920T using Tapatalk
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alhadee12 said:
I used to sell on Craigslist, but I wouldn't do anything unless it was in place that had a police substation.
Sent from my Nexus 6P using Tapatalk
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Sent from my Nexus 6P using Tapatalk

Yea you can't take that to a T-mobile store ...you may have to contact Samsung. ..they won't entertain a phone not purchased at a store or online through T-mobile

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It's about that time. wish me luck

kill_dano said:
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Any progress buddy ?

yeah it's still taken apart cause my soldering iron is not meant for these tiny tiny components, but I have not given up. I actually got the spen detection working for a few minutes and it quit working, so I'm on the right track I just need to get better at the soldering. maybe I should stop by radio shack.
as for that plug I broke, i don't know what it does. I did a half assed soldering job and I got the note 5 back together to see what is not working and all I see is the lights on the front buttons don't light up. If that's all that that blue cable does I might not care...
does anyone know what this blue cable does?
https://d3nevzfk7ii3be.cloudfront.net/igi/wMyYTEoFThUUNkHD.huge
it's on the bottom right of the image
Update: Spen detection sensor fixed!! hopefully it stays fixed this time.
Now I want to get that blue cable figured out. I suppose I could just quit and not have my front buttons light up. not much of a loss there.
--looks like its the gps cable.
-- no def not the GPS cable. GPS works fine.
-- finger print sensor gives an error. I bet it's just power going to the front buttons. weird thing is the lights on the buttons flickers with a vibration once when the phone boots up/.

Question Anyone seen the trade-in kit?

Exactly what the title says. I've got two orders, one from 7/22 and one from 7/26. Both show the trade-in kit as "not shipped", "pending". Yesterday I contacted Google support and supposedly they shipped two new kits because I should have had the original ones by now, but I haven't received any shipment emails on those either. Just curious if others were experiencing the same.

Not yet, though they said mine shipped and said 7 business days after receiving the device. I would expect them soon.

I got my trade in kit a couple days ago. I just sent my 3axl back today.

And as soon as I posted this my kits both arrived

ctfrommn said:
And as soon as I posted this my kits both arrived
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Make sure you send the right kit back or they won't find it. Call before.

bobby janow said:
Make sure you send the right kit back or they won't find it. Call before.
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Call who before what?

ctfrommn said:
Call who before what?
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Call Google make sure they have the right tracking number since you now have 2.

bobby janow said:
Call Google make sure they have the right tracking number since you now have 2.
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Ahh, sorry....I have 2 as both my wife and I are trading our phones in.

ctfrommn said:
Ahh, sorry....I have 2 as both my wife and I are trading our phones in.
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Ahh sorry back. It was @adrman I meant to quote. He reordered the kits and will have 2 coming for one device. I had that problem before and It took many calls for them to find the return.

Mine came yesterday. Sending my 4a back tomorrow.
fwiw, I gotta say, that's one hell of a deal! If I count the Pixel Buds A at their retail price of $100 then I'm out only $50 for a BIG step up vs. the 735G chipset plus it fixes my main grump about the 4a being just a lil' too small. I was lookin' at used (open box) Pixel 5s mostly for the 6" 'perfect' screen size, imo, right before this deal popped. Hell...6.1", close enuff!

Mine said delivered 2 days ago and wasn't there. Hate USPS! What's in the kit, a box and an airbill?

tcat007 said:
Mine said delivered 2 days ago and wasn't there. Hate USPS! What's in the kit, a box and an airbill?
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Yep, packaging to send it back in and a prepaid return sticker.

I already sent mine out on Monday
It was my Pixel 3A.
I made a video of it working then rebooted it, then clean flashed it and then packaged it up and sent it out
I made the video just in case Google says anything wrong about it or anything. It's a pristine condition and I should get my $300.
There's not one scratch on it barely used as I am disabled, don't use a phone much. Always make a video of whatever you're doing with any phone

Mine was delivered to them yesterday but Google store still saying has not arrived. USPSaroed it Delivered to Individual. We'll see next week once they start processing them.

Kit came on Thursday and I shipped it back, it's supposed to arrive there on Monday

Received my kit last Monday and mailed it back the same day. Google still hasn't received it. It is now two days late.

Can someone post a picture or two what the kit and return form looks like? Since mine says delivered and I never got it, I'm about ready to just pay to mail it back myself. Just want to be sure I get the paperwork/return address right.

tcat007 said:
Can someone post a picture or two what the kit and return form looks like? Since mine says delivered and I never got it, I'm about ready to just pay to mail it back myself. Just want to be sure I get the paperwork/return address right.
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Its a small box, just slightly bigger than the one the phone comes in. Maybe 10x5x1" or so. All white with a address label with a barcode on it, and feels empty as there is only paper in it.

Got mine Tuesday (8/2). Sent it in the following Friday

tcat007 said:
Can someone post a picture or two what the kit and return form looks like? Since mine says delivered and I never got it, I'm about ready to just pay to mail it back myself. Just want to be sure I get the paperwork/return address right.
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Mail to: RECEIVING MANAGER-DOCK 25
601 MASON RD STE 180; LA VERNE TN 37086-9917. There is more data re trade-in (invoice & item numbers plus Trade Date) on the return label.