Database Info

Is your Phone growing a beard??

My HTC One S has started doing something very weird since Friday... Randomly started doing it after restarting my phone in the morning. I've done everything in the book I could think of...
Here is a couple video's I've taken (with my old Iphone 3gs)
Is anybody experiencing such issues?
http://www.youtube.com/watch?v=cUM1FiLeb0c
and it's only getting worst
http://www.youtube.com/watch?v=21OaktvRsWU

Thats definitely faulty !!
Send it back ! Dont leave the store without a replacement !

azzledazzle said:
Thats definitely faulty !!
Send it back ! Dont leave the store without a replacement !
Click to expand...
Click to collapse
The store was closed when I went yesterday, but I did get on the phone with support and they got another on the way already. unfortunately it's not certain the replacement will be new, may be a refurbished. The lady over the phone couldn't say for sure what it would be. (of course this is the same person that said "can you take your battery out for me and tell me if the sticker is red?")
I'm really curious to see if I'm the only one with that problem

There is only one solution.
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djsubtronic said:
There is only one solution.
Click to expand...
Click to collapse
LOL

I really wish I could use that shaver, my screen is only getting worst every morning, seems that when I don't use it for some hours it gets worst and thicker. This morning the bottom half was just completely grayed out to the point I couldnt even see any of the icons. it thinned out after I locked and unlocked the screen few times to where I can see stuff again but still with that layer.

Aydthird said:
I really wish I could use that shaver, my screen is only getting worst every morning, seems that when I don't use it for some hours it gets worst and thicker. This morning the bottom half was just completely grayed out to the point I couldnt even see any of the icons. it thinned out after I locked and unlocked the screen few times to where I can see stuff again but still with that layer.
Click to expand...
Click to collapse
To me is sounds a little like the LCD (not digitizer) screen is coming loose. I am no expert, but no matter what I would send it back before opening it if there is any chance of getting it warranty repaired or replaced.

Unconn said:
To me is sounds a little like the LCD (not digitizer) screen is coming loose. I am no expert, but no matter what I would send it back before opening it if there is any chance of getting it warranty repaired or replaced.
Click to expand...
Click to collapse
the screen seems on nice and tight, if anything it be a loose wire but it gets real thick last couple mornings then if I restart it couple times and play with lock unlock the screen it'll thin back out to where I can see the bottom half again... which is kinda random.

Aydthird said:
the screen seems on nice and tight, if anything it be a loose wire but it gets real thick last couple mornings then if I restart it couple times and play with lock unlock the screen it'll thin back out to where I can see the bottom half again... which is kinda random.
Click to expand...
Click to collapse
If you want see how bad the screen is. Go to development options under settings and select " Show screen updates".
Hope you get exchange. Not ideal to keep $ 600 with bad light
Sent from my HTC VLE_U using Tapatalk 2

x1tyme said:
If you want see how bad the screen is. Go to development options under settings and select " Show screen updates".
Hope you get exchange. Not ideal to keep $ 600 with bad light
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
Oh man that's a scary sight!!! does yours do the same thing??
My recording doesn't even do it justice on how bad this looks
http://www.youtube.com/watch?v=zM8rZc1_Pbk

Aydthird said:
Oh man that's a scary sight!!! does yours do the same thing??
My recording doesn't even do it justice on how bad this looks
http://www.youtube.com/watch?v=zM8rZc1_Pbk
Click to expand...
Click to collapse
that colors light is normal..I have it too, but half black dime light shouldn't be there...

x1tyme said:
that colors light is normal..I have it too, but half black dime light shouldn't be there...
Click to expand...
Click to collapse
Ok, I had seen a video of an X version doing that, wasn't sure if it was normal.
I do have an exchange phone coming in. My two concerns on it is. for 1 its more than likely a refurb :what: 2 its coming on Friday but I'm leaving tomorrow for the whole weekend as I had said prior, This thing is only getting worst, it flickers all day from 1/4 to 1/2 way now. Really bummed about it because I really wanna like this phone and granted I really do do like it... For me coming from an iPhone (which being a pc user it pains me to say is a darn good solid phone) I think this thing actually holds its own... But this screen issue is not looking too positive so far

Aydthird said:
Ok, I had seen a video of an X version doing that, wasn't sure if it was normal.
I do have an exchange phone coming in. My two concerns on it is. for 1 its more than likely a refurb :what: 2 its coming on Friday but I'm leaving tomorrow for the whole weekend as I had said prior, This thing is only getting worst, it flickers all day from 1/4 to 1/2 way now. Really bummed about it because I really wanna like this phone and granted I really do do like it... For me coming from an iPhone (which being a pc user it pains me to say is a darn good solid phone) I think this thing actually holds its own... But this screen issue is not looking too positive so far
Click to expand...
Click to collapse
Glad your replace is coming. I'm exactly using my replacement as of speaks. Yes, its a refur. So far I don't have any problems with it beside its a used phone lol.
I do miss the iPhone quality.
Sent from my HTC VLE_U using Tapatalk 2

x1tyme said:
Glad your replace is coming. I'm exactly using my replacement as of speaks. Yes, its a refur. So far I don't have any problems with it beside its a used phone lol.
I do miss the iPhone quality.
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
On I just got back from my trip, I got my replacement, about to open it right now
How can I tell if it's a refurb? The box looks exactly like the one I got with my original phone.

Aydthird said:
On I just got back from my trip, I got my replacement, about to open it right now
How can I tell if it's a refurb? The box looks exactly like the one I got with my original phone.
Click to expand...
Click to collapse
You receive orginal box? Man, I got my replace in blown box. Lol
Sent from my HTC VLE_U using Tapatalk 2

x1tyme said:
You receive orginal box? Man, I got my replace in blown box. Lol
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
LOL ya mine seems new, it was sealed original packaging, new charger, manual everything.
here is what the old one been doing since friday tho
http://www.youtube.com/watch?v=55iXJKI1Wew&feature=g-upl
and since I didn't have my new phone till last night and yet still had to make calls and text messages, can't tell how much of a pain in the ass this been.
question tho... was your rooted then relocked when you sent it back?? I relocked mine and ran the RUU but it won't do the update which I find kind of weird. I think getting the replacement is the easy part... what worries me is what they try to say after send the old one back, I have babied this phone so much and granted I know it's hardware problem for sure, I just don't want to give them a reason to even try and say it's my fault. I already paid nearly full price for the old one... I'd be one pissed off basterd if they try to make me pay it again

Aydthird said:
LOL ya mine seems new, it was sealed original packaging, new charger, manual everything.
here is what the old one been doing since friday tho
http://www.youtube.com/watch?v=55iXJKI1Wew&feature=g-upl
and since I didn't have my new phone till last night and yet still had to make calls and text messages, can't tell how much of a pain in the ass this been.
question tho... was your rooted then relocked when you sent it back?? I relocked mine and ran the RUU but it won't do the update which I find kind of weird. I think getting the replacement is the easy part... what worries me is what they try to say after send the old one back, I have babied this phone so much and granted I know it's hardware problem for sure, I just don't want to give them a reason to even try and say it's my fault. I already paid nearly full price for the old one... I'd be one pissed off basterd if they try to make me pay it again
Click to expand...
Click to collapse
Before I return. Unrooted and ran Ruu, which is not our US version, which I found out later lol.. I haven't receive a call or email about "relock" on my bootloader.
Tmo USA can kiss my A*** if they're smart enough to know what I did to my phone, beside HTC lol
Have fun with your new toy.
Sent from my HTC VLE_U using Tapatalk 2

x1tyme said:
Before I return. Unrooted and ran Ruu, which is not our US version, which I found out later lol.. I haven't receive a call or email about "relock" on my bootloader.
Tmo USA can kiss my A*** if they're smart enough to know what I did to my phone, beside HTC lol
Have fun with your new toy.
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
I sure plan on it. Feels good being able to see my whole screen again
LOL tell them to kiss mine too... I put energy rom on mine the next day hehe
how come you had to get a replacement anyways?
My buddy had lost his so he had to get a replacement also, he said that his came in the original box as well.... which now makes me not feel so confident about having a new vs refurb lol

AT&T Customer Service and or CLNR (Certified "Like New" replacement)

Just wanted to know if anyone else has had bad customer service or POS CLNR. I hard bricked my A2 last Sunday and I called in for a warrenty replacement since my father paid over $200 for a two year warrenty plan on it before he passed. They had no problem replacing after I gave a story along the lines of, "I had it plugged in my laptop as I was downloading and installing an update. It froze, I battery pulled, SIM pulled and SD pulled. Tried turning back on and would not." lol had to say somthing right? Anyway, today I get my CLNR and I can tell right away looking at the inside where the battery goes and the grill of the speaker on the bottom of the phone looked all gunked up with some black stuff. Tested stuff out and sure as hell, the speaker is trash, barely hear ANYYHING when before it would be TOO loud when turned all the way up. Can't hear calls coming through cuz the ringtones so quite. Can't hear text messages coming in. Anyway, so again I call AT&T and tell them about their CLNR they sent me and how upset I was since I already had to wait 3 and a half days for my replacement for a phone thats straight defective! After a half hour to fourty-five minutes I finally get off the phone. (Chewed my ear off!) And I now got yet ANOTHER replacement getting sent to me. But because my dis-satisfaction, they say they'll ship the 2 day instead of 6. But because it's Thursday she says I might not get it till monday or tuesday. What a buncha bull. When I was with big red, they'd ship me a replacement over night. I don't know, so far only a couple months on AT&T and I'm starting to see how crappy their customer care is. Just wanted to share and ask if anyone else has had to go through this and share their stories and suprise devices.
Here's the one I bricked: (notice the all black grill. No gunk)
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And here's the replacement I got today. (Notice the resin in it. Not cool)
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

I had a similar experience. Mine came with stripped screws and now the screen is loose to the point where the front facing camera has nothing but dirt in it, and its basically unusable. If u push lightly on the corners they move a lot more then i think they should.I plan on getting another one soon.

I got mine replaced in Novemberish. Right in the middle of where the space bar is there is an oval shaped dull spot when the the screen animation starts. It has to be that grey dimpled color of the transition to notice. They said I could send it back and wait on a replacement. I didn't do it. They suck. But I've been with them sooooo long I won't give up my contract or update schedule to switch companies.
Sent from my MB865 using Tapatalk 2

leifemagnuson said:
I got mine replaced in Novemberish. Right in the middle of where the space bar is there is an oval shaped dull spot when the the screen animation starts. It has to be that grey dimpled color of the transition to notice. They said I could send it back and wait on a replacement. I didn't do it. They suck. But I've been with them sooooo long I won't give up my contract or update schedule to switch companies.
Sent from my MB865 using Tapatalk 2
Click to expand...
Click to collapse
my first phone had the as well, in the same spot. strange. im on my 3rd now

Is the common theme here that all these replacements were given through mail? As opposed to in person?
Sent from my MB865 using xda premium

Yea, my first replacement had some resin on it, and it had dust/fuzz and a dead pixel or black dot of some sort in the center of the screen under the glass, and it came already updated on 2.3.6..
The replacement for that is much nicer - like new - and came on 2.3.5.. it's a keeper.
Oh, and I got mine both overnight. The first one I paid 15 bucks, the second time the overnight shipping was "on them"
Sent from my phone's mind

rdavisct said:
Is the common theme here that all these replacements were given through mail? As opposed to in person?
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
I think you are one of the lucky ducks living next door to a warranty service center.. normal at&t stores don't even have the A2 anymore, I don't think..
Sent from my phone's mind

rdavisct said:
Is the common theme here that all these replacements were given through mail? As opposed to in person?
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
Yes, in mail. (Fed-ex, UPS ect.) If it were givin to me in person I would have traded off bat but thats the roll of the dice with the getting the shipping. The closest place they said I could come in was about an hours drive so I said whatever just ship it to me. Not wasting my gas and I guess I can just put up with this till then. As long as I am on somthing right? Better then a brick lol.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

alteredlikeness said:
Yea, my first replacement had some resin on it, and it had dust/fuzz and a dead pixel or black dot of some sort in the center of the screen under the glass, and it came already updated on 2.3.6..
The replacement for that is much nicer - like new - and came on 2.3.5.. it's a keeper.
Oh, and I got mine both overnight. The first one I paid 15 bucks, the second time the overnight shipping was "on them"
Sent from my phone's mind
Click to expand...
Click to collapse
See thats what the rep told me the cost would have been for a two day shipping that they "put on them" tonight. This replacement was supposed to be a six buisness day free shipping but came in three and a half. Weird. Think she meant over night? I dunno. My whole point here was not really to flame at&t just my opinion so far since being on it and wanting others opinons. No offence will be tookin just want feedback and I guess sum up how many other people have been screwed as well ya know? lol.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

alteredlikeness said:
I think you are one of the lucky ducks living next door to a warranty service center.. normal at&t stores don't even have the A2 anymore, I don't think..
Sent from my phone's mind
Click to expand...
Click to collapse
My girl walked into best buy two weeks ago with her broken best buy insured dumb phone and they gave her the a2 at no charge. Just had to change the phone on our plan when she got home.
Sent from my MB865 using Tapatalk 2

leifemagnuson said:
My girl walked into best buy two weeks ago with her broken best buy insured dumb phone and they gave her the a2 at no charge. Just had to change the phone on our plan when she got home.
Sent from my MB865 using Tapatalk 2
Click to expand...
Click to collapse
Damn what best buy you go to? Hahaha.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

Did you guys' replacement units have a refurbished sticker or something? I thought it would be a refurbished one, but mine doesn't have anything about that.

qtqt710 said:
Did you guys' replacement units have a refurbished sticker or something? I thought it would be a refurbished one, but mine doesn't have anything about that.
Click to expand...
Click to collapse
You know I noticed that too. Came with the Don't text while driving screen protector type thing over it. They never specifically said it was a CLNR either but when I got it and saw I obviously knew. N it just pist me off cuz my pops just bought this like three months ago brand spanking new so yeah, had to call n let loose a lil bit.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

DX2Trip said:
You know I noticed that too. Came with the Don't text while driving screen protector type thing over it. They never specifically said it was a CLNR either but when I got it and saw I obviously knew. N it just pist me off cuz my pops just bought this phone like three months ago brand spanking new so yeah, had to call n let loose a lil bit.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Click to expand...
Click to collapse
Edit: and the defect is clear as day. Look. This pic is the one I bricked on right. (Perfect speaker) and replacement speaker on left. Crazy man. Cant hear calls coming in when its ALL the way up! lol. Cant hear my texts, it kinda sucks. No music unless I plug in the aux.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

I had to get a replacement for my wife. She has the original atrix and as soon as i took it out of the box i did not approve of it. It had scratches all over it. It rebooted the second that the home screen came up on its first boot. I was not to happy at this point. The next day i called att and had another one sent out. It was a hassle but the next they sent was like new.
Sent from my SAMSUNG-SGH-I997 using xda premium

tmease1 said:
I had to get a replacement for my wife. She has the original atrix and as soon as i took it out of the box i did not approve of it. It had scratches all over it. It rebooted the second that the home screen came up on its first boot. I was not to happy at this point. The next day i called att and had another one sent out. It was a hassle but the next they sent was like new.
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
Wow...see I'm glad I posted this. I'm not the only one. Hopefully this next one will be "Like new" or I'm going to call back pretty angry and let them know that I now know of other people on this carrier getting POS customer service or NOT Certified Like New Replacements. Crazy man...AT&T need to step their game up. Service wise.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

DX2Trip said:
Wow...see I'm glad I posted this. I'm not the only one. Hopefully this next one will be "Like new" or I'm going to call back pretty angry and let them know that I now know of other people on this carrier getting POS customer service or NOT Certified Like New Replacements. Crazy man...AT&T need to step their game up. Service wise.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Click to expand...
Click to collapse
Well, you have to realize the "age" of the A2. Most likely at this point, MOTO and AT&T are not making new A2s anymore, so, so you will not get a new or mostly new replacement anymore. You will mostly get refurbs, so it will be hit or miss.
Jim

jimbridgman said:
Well, you have to realize the "age" of the A2. Most likely at this point, MOTO and AT&T are not making new A2s anymore, so, so you will not get a new or mostly new replacement anymore. You will mostly get refurbs, so it will be hit or miss.
Jim
Click to expand...
Click to collapse
That was my first worry with my wifes atrix. The second replacement we got for her was actually in almost perfect condition.
Sent from my SAMSUNG-SGH-I997 using xda premium

jimbridgman said:
Well, you have to realize the "age" of the A2. Most likely at this point, MOTO and AT&T are not making new A2s anymore, so, so you will not get a new or mostly new replacement anymore. You will mostly get refurbs, so it will be hit or miss.
Jim
Click to expand...
Click to collapse
Very true...almost would like to somehow replace this speaker with the one of the bricked. Just dont know the process of it and don't really feel up to taking much risks anymore after this first brick I've had out of 5-6 devices I have rooted and ROM'd. But again, you do have a point on the age thing. Hopefully this one'll be a hit! (Fingers crossed!)
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

DX2Trip said:
Very true...almost would like to somehow replace this speaker with the one of the bricked. Just dont know the process of it and don't really feel up to taking much risks anymore after this first brick I've had out of 5-6 devices I have rooted and ROM'd. But again, you do have a point on the age thing. Hopefully this one'll be a hit! (Fingers crossed!)
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Click to expand...
Click to collapse
If it is not, just send back your bricked one, and also send back the other one you don't like. Then if you get another bad one, just keep it long enough to send back any other one you have to exchange and then do it all over again and keep doing that process until YOU are happy... F' AT&T and Moto. It IS their job to make their customers happy at their expense, not yours.

Board bent

I broke my N5 and the screen was shattered.
I read on the Google forums that if you send it to LG they will fix it (for a fee).
I sent it in.
LG sent it back without calling me as they said they would.
The placed a written note in the package stating that the board is bent.
The phone turns on and boots, but the screen is cracked and the touch capabilities do not work.
Any advice? Should I try to fix it myself? Has anyone had a similar experience?
I'm kind of disappointed in LG's customer service. Especially, since the same week, my wife's micro USB jack in her Moto X wasn't charging all the time and they let her get a brand new phone.

detroitguy1 said:
since the same week, my wife's micro USB jack in her Moto X wasn't charging all the time and they let her get a brand new phone.
Click to expand...
Click to collapse
Warranty covers defect. Insurance covers accidents. Not the same thing
Sent from my Nexus 5 using Tapatalk

rootSU said:
Warranty covers defect. Insurance covers accidents. Not the same thing
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
He isn't using the warranty though. LG will fix phones that have broken screens if you pay for it.
OP: Moto service is usually really good. Try another repair shop near you, or just do it yourself. It isn't that difficult with youtube videos.

aooga said:
He isn't using the warranty though. LG will fix phones that have broken screens if you pay for it.
Click to expand...
Click to collapse
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk

rootSU said:
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Oh okay. Well LG's service is still horrible.
I hope that last line is just an example.

rootSU said:
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.

detroitguy1 said:
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.
Click to expand...
Click to collapse
LG to me seems like a crap OEM just saying my personal experience with all their electronics have been bad our TV for example has a couple dead spots or sometimes stuck green pixels
and if you do a quick google search for Nexus mic issue you can see results for the LG Nexus 4 and the LG Nexus 5
Nothing else Google is sayin Bye bye to LG and moving on to MotoLenovo

markdapimp said:
LG to me seems like a crap OEM just saying my personal experience with all their electronics have been bad our TV for example has a couple dead spots or sometimes stuck green pixels
and if you do a quick google search for Nexus mic issue you can see results for the LG Nexus 4 and the LG Nexus 5
Nothing else Google is sayin Bye bye to LG and moving on to MotoLenovo
Click to expand...
Click to collapse
I wish they would move on, but they won't IMO. LG is the only one that can make the phones so cheap. Even though their service center is in the US, it's so bad that you should just hope that your phone doesn't have any problems. At least Google's service is excellent though.

rootSU said:
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Sorry to hear about your cat. Is it still under warranty?:silly:

How much did you pay LG to carry out a repair? - Did they do anything to the device except put a note in the box and return it?

A sent board may have prevented closig the device properly after a new screen was in pace or that one or more of the integrated circuits might have been damaged as well as the screen. They may have felt the cost to repair the screen and replace the board would cost as much as a new phone.

Plz tell me what sort of force will a drop do to bend the mobo? was it behind your back pocket? /facepalm
Result of back pocket+ tripping
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Presto LG G Flex

For all you know the tech at LG might have bent the board accidentally while trying to replace the screen. Just saying.
Sent from my Nexus 5 using XDA Premium 4 mobile app

detroitguy1 said:
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.
Click to expand...
Click to collapse
Ok gotcha.
Yeah they definitely should have quoted you for repair rather than return it untouched.
3rd party is your best bet now
Sent from my Nexus 5 using Tapatalk

I only paid shipping to get it there. No, they didn't do anything to the device other then ship it back with a note. The frustrating part was I called LG the day before I shipped it and they said they would call me to give me a repair quote and explain what was wrong with the phone. Instead, I received the phone back about a week and a half to two weeks later without being notified. When I called again, the customer service person was annoyed at my questioning about why it would be sent back without a call, at minimum, explaining what the damage was.
Sent from my SM-N900T using xda app-developers app

http://imgur.com/a/khinn
Here's a link to the phone. The board doesn't look bent to me.

same here i sent my phone for software issue
i never drop my phone, 99.9% new phone and LG said physical damaged, board bent unrepairable...wft..?
isnt that mean device is defected?? how do i bent board with out damage my phone??
LG's service is still horrible horrible

Can't believe Verizon is doing this to me!

I am so pissed. Long story short. I ordered the s6 through Verizon, got the phone and it was great until the 10th day. I started having issues. So I told them and they said they'd send me out another. I told then I absolutely do not want a refurbished phone and they guaranteed me it would be a brand new one. Wtf do i get the next day? A refurbished piece of crap that had scratches all over when 3 different reps assured me they'd be sending me a new one. I called them back pissed.
So after hours of talking on the phone I get them to send me a brand new one that would come in the white box. They told me it would arrive on may 29th(which was 10 days away) because they were all on backorder waiting for the shipment from Samsung. So I've literally been calling every few days asking them what the update is and every time a diff rep just tells me that the order is placed and everything but it's still on backorder. This has happened 3+ times now.
It's been 3 weeks now and I just called again and told them this is it I've had enough and the guy tells me for some reason the order never processed because of some terms and conditions crap so he said he has to figure it out with his supervisor. I can't believe this seriously. Are the people at Verizon the dumbest individuals in the world or am I being toyed with here?
Sent from my SM-G920V using XDA Free mobile app
Sent from my SM-G920V using XDA Free mobile app

Why not request the replacement be noted on your account and go to a verizon store and have them replace it with a new phone?

Shawn haz root said:
Why not request the replacement be noted on your account and go to a verizon store and have them replace it with a new phone?
Click to expand...
Click to collapse
I tried that but all of the Verizon stores in my area were totally out of stock of the black s6 and they said they'd charge me to switch colors.
Sent from my SM-G920V using XDA Free mobile app

May I ask what the issues were?

musicfreak190 said:
May I ask what the issues were?
Click to expand...
Click to collapse
Multiple issues. I experienced, Bluetooth issues, got a few scratches on the phone and occasional messed up audio when on the phone. I got them to send me a new one. Should be here Thursday. Found out he order never went through cuz the stupid supervisor didn't approve the order.
Sent from my SM-G920V using XDA Free mobile app
EDITED BY MODERATOR

Chadly, glad to hear your issue has an end in sight, I cannot help but wonder - did you receive an order confirmation for the new GS6 from VZW?

Yeah, they sent me a new s6 and this one is perfect except for a super loose home button that rattles. Such bs. I'm waiting for them to call me back and tell me what we do now.
Sent from my SM-G920V using XDA Free mobile app

I haven't been impressed with Verizon customer service, either. The first phone I got was never activated, and when I called to get it activated, the rep just redid my order and sent me another phone lol. I had to reject the 2nd phone, and I finally spoke to someone that knew what they were talking about.
It seems as though 1 out of every 3 reps know their stuff, the rest have no clue.
I'm still waiting for my $100 port in credit, and I know it won't be on my 3rd billing cycle, so I'll have to call them again :/

Never even talked to a rep. did everything online. Ordered phone on Friday, arrived Sat, activated without doing much other than turning the phone on (SIM card was already installed). I didn't port my number until I checked out the phone and ported the number on Monday morning, took about 20 min and about 1/2 hour after that to get the SMS texting working right.
No communication with a rep at anytime.
Sat night when I realized I already had the latest build (was waiting for an OTA), I rooted the device with PingPongroot. Had to do it twice but it stuck and was very easy. never connected the phone to the computer (yet).

krelvinaz said:
No communication with a rep at anytime.
Click to expand...
Click to collapse
This is literally the only way to do it. Companies like VZ and Comcast intentionally provide sucky service so that you just give up because who wants to spend hours on the phone explaining your problem to people who are intentionally making it harder for you?

Well, they said they said they wouldn't send me out another new device. She said it would have to be a refurbished one this time so now I have to choose between one of these s6's or sell one of them and wait for something better to come along.
Sent from my SM-G920V using XDA Free mobile app

Chadly said:
Well, they said they said they wouldn't send me out another new device. She said it would have to be a refurbished one this time so now I have to choose between one of these s6's or sell one of them and wait for something better to come along.
Sent from my SM-G920V using XDA Free mobile app
Click to expand...
Click to collapse
It looks like they delayed you just to be outside of the 14 day window. Anything outside that 14 day return policy can be replaced with a certified like new device. Is the home button that bad that you couldn't see living with it? Would a stiff home button eventually became loose also?

backdown00 said:
It looks like they delayed you just to be outside of the 14 day window. Anything outside that 14 day return policy can be replaced with a certified like new device. Is the home button that bad that you couldn't see living with it? Would a stiff home button eventually became loose also?
Click to expand...
Click to collapse
I exchanged one due to a very loose home button. It didn't register presses half the time and rattled bad. They are out there, the lemon s6s. They are far between but they do exist sadly
Sent from my SM-G920V using Tapatalk 2

backdown00 said:
It looks like they delayed you just to be outside of the 14 day window. Anything outside that 14 day return policy can be replaced with a certified like new device. Is the home button that bad that you couldn't see living with it? Would a stiff home button eventually became loose also?
Click to expand...
Click to collapse
Yeah, pretty lame. I'm keeping the new gold one because the screen is much better. The home button doesn't rattle as much now. It's barely noticeable so I'm okay with it.
Sent from my SM-G920V using XDA Free mobile app

they always try and get you with that refurb stuff. i hate that!

I will never get another phone phone Verizon, you can get the same phones from Best buy with no penalty for returns.
Sent from my SM-G920V using Tapatalk

Motorola customer service sucks

I've had my moto x pure for a few weeks recently my moto stopped turning on from a faulty charger, Motorola said they would replace the phone with a $250 Charge and a $25 premium fee (I have the $50 insurance plan) so anyways my device is customized Motorola said they would send me a promo code so I can get a new phone in 24-48 hours and they have not its been over 48 hours and nothing. Every time I call moto they want to start the order over and take an hour of my time. Motorola needs to change there ways and take care of there customers.
Sent from my Nexus 5 using Tapatalk

hmm not good, my phone has dead pixels but i've been contemplating if it is worth the effort.

joshuadjohnson22 said:
hmm not good, my phone has dead pixels but i've been contemplating if it is worth the effort.
Click to expand...
Click to collapse
It might be a PIA to to do it, but there is no way I would keep the phone without an exchange.

Oaklands said:
It might be a PIA to to do it, but there is no way I would keep the phone without an exchange.
Click to expand...
Click to collapse
Yeah I will go through it eventually. The weird part is it only shows up with certain colors/animations. For example if I put it on a black screen I do not see it, but if I'm watching a video or any type (youtube, nexflix) you will see a large cluster of dead pixel toward the top. Or it shows up during animations but not when it is sitting at specific colors. Very interesting... Oh well. I'll go through the process but I will probably do the method where they ship the phone and do a temp charge until they get the old one. I'll probably wait until after marshmallow so I can get app backups

I just returned my Moto X and the lady took an hour and a half to get me an RMA number and email me a FedEx slip.

It's really sad that Motorola has gone down hill. They wanted $250 to replace my Nexus 6 screen and I laughed and said I'll just buy a new phone and now I'm right back where I left off.
Sent from my Nexus 5 using Tapatalk

I think their CS is great. My phone broke during delivery, probably ups fault and they replaced it free
Sent from my XT1575 using Tapatalk

Talk to motorola today they told me another week delay after telling me 2-5 days originally.

Andrew149 said:
I've had my moto x pure for a few weeks recently my moto stopped turning on from a faulty charger, Motorola said they would replace the phone with a $250 Charge and a $25 premium fee (I have the $50 insurance plan) so anyways my device is customized Motorola said they would send me a promo code so I can get a new phone in 24-48 hours and they have not its been over 48 hours and nothing. Every time I call moto they want to start the order over and take an hour of my time. Motorola needs to change there ways and take care of there customers.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I though $50 insurance gets you a new device after 50$ deductible or something like that...250$??? Wow
Sent from my SM-T800 using XDA Free mobile app

dboyrusky said:
I though $50 insurance gets you a new device after 50$ deductible or something like that...250$??? Wow
Sent from my SM-T800 using XDA Free mobile app
Click to expand...
Click to collapse
You would think Motorola would take care of there customers apparently not.
Sent from my Nexus 5 using Tapatalk

Were you bootloader unlocked? If so, maybe they are pulling an "out of warranty" fee

Andrew149 said:
You would think Motorola would take care of there customers apparently not.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
they have taken care of me really well when my first phone arrived broken with the screen cracked.
I bet you there is more to the OP's story than he/she is willing to admit
I have nothing but stellar experiences with moto

eyecon82 said:
they have taken care of me really well when my first phone arrived broken with the screen cracked.
I bet you there is more to the OP's story than he/she is willing to admit
I have nothing but stellar experiences with moto
Click to expand...
Click to collapse
There isn't any more. There is nothing to hide. Motorola told me the phone is delayed for shipping its been 9 days since I've paid moto for a new replacement.
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Looked at my rma status and nothing
Sent from my Nexus 5 using Tapatalk

Motorola sent me a pin code to order a new phone and the pin code said it was already taken.. im so pissed with motorola

Andrew149 said:
Motorola sent me a pin code to order a new phone and the pin code said it was already taken.. im so pissed with motorola
Click to expand...
Click to collapse
I'm in the same boat - I put my repair request in on 10/18 and so far every time I call I am told that a shipment will be arriving on Monday, and that the issue will be escalated to the warehouse. I was also told this morning that Motorola is no longer offering codes to order a new phone.

mrbrightside695 said:
I'm in the same boat - I put my repair request in on 10/18 and so far every time I call I am told that a shipment will be arriving on Monday, and that the issue will be escalated to the warehouse. I was also told this morning that Motorola is no longer offering codes to order a new phone.
Click to expand...
Click to collapse
My case was escalated last night to someone higher up last night about 8pm and the department that gives the codes out was closed, the lady said she would call me in the morning still waiting.
Sent from my Nexus 5 using Tapatalk

Andrew149 said:
My case was escalated last night to someone higher up last night about 8pm and the department that gives the codes out was closed, the lady said she would call me in the morning still waiting.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I hope you get the code - it'll give me some hope with my case. I called this morning but was only able to escalate to the 2nd level of support on the repair team (which is where I was told that the codes aren't being offered anymore); sounds like you were able to get farther than I did. I'm going to call again later this morning and try and get to a higher level and see if that makes any difference.

mrbrightside695 said:
I hope you get the code - it'll give me some hope with my case. I called this morning but was only able to escalate to the 2nd level of support on the repair team (which is where I was told that the codes aren't being offered anymore); sounds like you were able to get farther than I did. I'm going to call again later this morning and try and get to a higher level and see if that makes any difference.
Click to expand...
Click to collapse
Hopefully, im tired of calling them and wasting an hour on the phone getting no where.
Sent from my Nexus 5 using Tapatalk

still waiting for my replacement. I went with the $100 payment and they ship the phone couple days after they receive mine. They received my phone on Monday and said i could track it using there site but when i put my RMA # in it says no service order was found. Ive been with out my phone for about two weeks now