Just wanted to know if anyone else has had bad customer service or POS CLNR. I hard bricked my A2 last Sunday and I called in for a warrenty replacement since my father paid over $200 for a two year warrenty plan on it before he passed. They had no problem replacing after I gave a story along the lines of, "I had it plugged in my laptop as I was downloading and installing an update. It froze, I battery pulled, SIM pulled and SD pulled. Tried turning back on and would not." lol had to say somthing right? Anyway, today I get my CLNR and I can tell right away looking at the inside where the battery goes and the grill of the speaker on the bottom of the phone looked all gunked up with some black stuff. Tested stuff out and sure as hell, the speaker is trash, barely hear ANYYHING when before it would be TOO loud when turned all the way up. Can't hear calls coming through cuz the ringtones so quite. Can't hear text messages coming in. Anyway, so again I call AT&T and tell them about their CLNR they sent me and how upset I was since I already had to wait 3 and a half days for my replacement for a phone thats straight defective! After a half hour to fourty-five minutes I finally get off the phone. (Chewed my ear off!) And I now got yet ANOTHER replacement getting sent to me. But because my dis-satisfaction, they say they'll ship the 2 day instead of 6. But because it's Thursday she says I might not get it till monday or tuesday. What a buncha bull. When I was with big red, they'd ship me a replacement over night. I don't know, so far only a couple months on AT&T and I'm starting to see how crappy their customer care is. Just wanted to share and ask if anyone else has had to go through this and share their stories and suprise devices.
Here's the one I bricked: (notice the all black grill. No gunk)
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And here's the replacement I got today. (Notice the resin in it. Not cool)
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
I had a similar experience. Mine came with stripped screws and now the screen is loose to the point where the front facing camera has nothing but dirt in it, and its basically unusable. If u push lightly on the corners they move a lot more then i think they should.I plan on getting another one soon.
I got mine replaced in Novemberish. Right in the middle of where the space bar is there is an oval shaped dull spot when the the screen animation starts. It has to be that grey dimpled color of the transition to notice. They said I could send it back and wait on a replacement. I didn't do it. They suck. But I've been with them sooooo long I won't give up my contract or update schedule to switch companies.
Sent from my MB865 using Tapatalk 2
leifemagnuson said:
I got mine replaced in Novemberish. Right in the middle of where the space bar is there is an oval shaped dull spot when the the screen animation starts. It has to be that grey dimpled color of the transition to notice. They said I could send it back and wait on a replacement. I didn't do it. They suck. But I've been with them sooooo long I won't give up my contract or update schedule to switch companies.
Sent from my MB865 using Tapatalk 2
Click to expand...
Click to collapse
my first phone had the as well, in the same spot. strange. im on my 3rd now
Is the common theme here that all these replacements were given through mail? As opposed to in person?
Sent from my MB865 using xda premium
Yea, my first replacement had some resin on it, and it had dust/fuzz and a dead pixel or black dot of some sort in the center of the screen under the glass, and it came already updated on 2.3.6..
The replacement for that is much nicer - like new - and came on 2.3.5.. it's a keeper.
Oh, and I got mine both overnight. The first one I paid 15 bucks, the second time the overnight shipping was "on them"
Sent from my phone's mind
rdavisct said:
Is the common theme here that all these replacements were given through mail? As opposed to in person?
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
I think you are one of the lucky ducks living next door to a warranty service center.. normal at&t stores don't even have the A2 anymore, I don't think..
Sent from my phone's mind
rdavisct said:
Is the common theme here that all these replacements were given through mail? As opposed to in person?
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
Yes, in mail. (Fed-ex, UPS ect.) If it were givin to me in person I would have traded off bat but thats the roll of the dice with the getting the shipping. The closest place they said I could come in was about an hours drive so I said whatever just ship it to me. Not wasting my gas and I guess I can just put up with this till then. As long as I am on somthing right? Better then a brick lol.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
alteredlikeness said:
Yea, my first replacement had some resin on it, and it had dust/fuzz and a dead pixel or black dot of some sort in the center of the screen under the glass, and it came already updated on 2.3.6..
The replacement for that is much nicer - like new - and came on 2.3.5.. it's a keeper.
Oh, and I got mine both overnight. The first one I paid 15 bucks, the second time the overnight shipping was "on them"
Sent from my phone's mind
Click to expand...
Click to collapse
See thats what the rep told me the cost would have been for a two day shipping that they "put on them" tonight. This replacement was supposed to be a six buisness day free shipping but came in three and a half. Weird. Think she meant over night? I dunno. My whole point here was not really to flame at&t just my opinion so far since being on it and wanting others opinons. No offence will be tookin just want feedback and I guess sum up how many other people have been screwed as well ya know? lol.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
alteredlikeness said:
I think you are one of the lucky ducks living next door to a warranty service center.. normal at&t stores don't even have the A2 anymore, I don't think..
Sent from my phone's mind
Click to expand...
Click to collapse
My girl walked into best buy two weeks ago with her broken best buy insured dumb phone and they gave her the a2 at no charge. Just had to change the phone on our plan when she got home.
Sent from my MB865 using Tapatalk 2
leifemagnuson said:
My girl walked into best buy two weeks ago with her broken best buy insured dumb phone and they gave her the a2 at no charge. Just had to change the phone on our plan when she got home.
Sent from my MB865 using Tapatalk 2
Click to expand...
Click to collapse
Damn what best buy you go to? Hahaha.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Did you guys' replacement units have a refurbished sticker or something? I thought it would be a refurbished one, but mine doesn't have anything about that.
qtqt710 said:
Did you guys' replacement units have a refurbished sticker or something? I thought it would be a refurbished one, but mine doesn't have anything about that.
Click to expand...
Click to collapse
You know I noticed that too. Came with the Don't text while driving screen protector type thing over it. They never specifically said it was a CLNR either but when I got it and saw I obviously knew. N it just pist me off cuz my pops just bought this like three months ago brand spanking new so yeah, had to call n let loose a lil bit.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
DX2Trip said:
You know I noticed that too. Came with the Don't text while driving screen protector type thing over it. They never specifically said it was a CLNR either but when I got it and saw I obviously knew. N it just pist me off cuz my pops just bought this phone like three months ago brand spanking new so yeah, had to call n let loose a lil bit.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Click to expand...
Click to collapse
Edit: and the defect is clear as day. Look. This pic is the one I bricked on right. (Perfect speaker) and replacement speaker on left. Crazy man. Cant hear calls coming in when its ALL the way up! lol. Cant hear my texts, it kinda sucks. No music unless I plug in the aux.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
I had to get a replacement for my wife. She has the original atrix and as soon as i took it out of the box i did not approve of it. It had scratches all over it. It rebooted the second that the home screen came up on its first boot. I was not to happy at this point. The next day i called att and had another one sent out. It was a hassle but the next they sent was like new.
Sent from my SAMSUNG-SGH-I997 using xda premium
tmease1 said:
I had to get a replacement for my wife. She has the original atrix and as soon as i took it out of the box i did not approve of it. It had scratches all over it. It rebooted the second that the home screen came up on its first boot. I was not to happy at this point. The next day i called att and had another one sent out. It was a hassle but the next they sent was like new.
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
Wow...see I'm glad I posted this. I'm not the only one. Hopefully this next one will be "Like new" or I'm going to call back pretty angry and let them know that I now know of other people on this carrier getting POS customer service or NOT Certified Like New Replacements. Crazy man...AT&T need to step their game up. Service wise.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
DX2Trip said:
Wow...see I'm glad I posted this. I'm not the only one. Hopefully this next one will be "Like new" or I'm going to call back pretty angry and let them know that I now know of other people on this carrier getting POS customer service or NOT Certified Like New Replacements. Crazy man...AT&T need to step their game up. Service wise.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Click to expand...
Click to collapse
Well, you have to realize the "age" of the A2. Most likely at this point, MOTO and AT&T are not making new A2s anymore, so, so you will not get a new or mostly new replacement anymore. You will mostly get refurbs, so it will be hit or miss.
Jim
jimbridgman said:
Well, you have to realize the "age" of the A2. Most likely at this point, MOTO and AT&T are not making new A2s anymore, so, so you will not get a new or mostly new replacement anymore. You will mostly get refurbs, so it will be hit or miss.
Jim
Click to expand...
Click to collapse
That was my first worry with my wifes atrix. The second replacement we got for her was actually in almost perfect condition.
Sent from my SAMSUNG-SGH-I997 using xda premium
jimbridgman said:
Well, you have to realize the "age" of the A2. Most likely at this point, MOTO and AT&T are not making new A2s anymore, so, so you will not get a new or mostly new replacement anymore. You will mostly get refurbs, so it will be hit or miss.
Jim
Click to expand...
Click to collapse
Very true...almost would like to somehow replace this speaker with the one of the bricked. Just dont know the process of it and don't really feel up to taking much risks anymore after this first brick I've had out of 5-6 devices I have rooted and ROM'd. But again, you do have a point on the age thing. Hopefully this one'll be a hit! (Fingers crossed!)
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
DX2Trip said:
Very true...almost would like to somehow replace this speaker with the one of the bricked. Just dont know the process of it and don't really feel up to taking much risks anymore after this first brick I've had out of 5-6 devices I have rooted and ROM'd. But again, you do have a point on the age thing. Hopefully this one'll be a hit! (Fingers crossed!)
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Click to expand...
Click to collapse
If it is not, just send back your bricked one, and also send back the other one you don't like. Then if you get another bad one, just keep it long enough to send back any other one you have to exchange and then do it all over again and keep doing that process until YOU are happy... F' AT&T and Moto. It IS their job to make their customers happy at their expense, not yours.
Related
ok, I had sent my g2x for repair due to severe backlight bleeding( the top of the screen was actually separating at the top) I send it in. two weeks later I get it back. the issue is still there and what did they repair? The sheet said they replaced the housing due to a scratch. There was not a single scratch on the phone so they repaired something that didnt need to be repaired and ignored what did. I called them up and told them everything. This time they sent me a shipping label to send it back to them. I spoke to a supervisor and they even said that my phone didnt sound like the normal bleeding and they would correct it. I send it back in.. today I get it back, screen bleeding is still there, screen seperation is still there and to make matters worse the screen now has 3 dead pixels that were not there before. What does the repair sheet say? They replaced the SD/Sim reader because it was faulty. ummm no it wasn't.. it was working perfectly before I sent it in.. I really cant believe them.. now I have to send it in for a 3rd time!!!!
Wow! I bought my first and last lg product.
yea bro that is some crazy ****, its like u gotta treat them like little kids and hold there hand thru the process , im sure u couldnt have been much clearer, FIX MY SCREEN , lol idk anyways man good luck dude i hope everything works out for u
Wow that sounds awful man... I hope I never have to send anything to LG.
Sent from my LG G2x
Man, that's some sugar honey iced tea! This was my first LG phone also and will be going back to HTC after this little fiasco into the unknown.
dkb218 said:
Man, that's some sugar honey iced tea! This was my first LG phone also and will be going back to HTC after this little fiasco into the unknown.
Click to expand...
Click to collapse
How can you compare his horrible experience to a sugary sweet thirst quenching beverage delight?!
That's just ****, I say!
Sent from my LG G2x
If I were you I would consider reporting this to their human resources department. Most of the time the supervisors and employees of the technical department can be incompetent. I would advise you to ask for their human resources department. File a complaint that this has happened multiple times and that way human resources would have to call in those employees who keep screwing up your device's repair. Seriously, because at this point they are just bullshitting if you can send it in twice and they wont fix anything that needs to be fixed.
I keep reading these stories about faulty phones. I haven't had any problems with mine. I've flashed all the Roms on this thing and have never had any issues with reboots or anything like that. Maybe I'm just one of the Lucky ones that got one of their products that actually works.
Sent from my LG-P999 using XDA App
tjbunch1228 said:
how can you compare his horrible experience to a sugary sweet thirst quenching beverage delight?!
That's just ****, i say!
Sent from my lg g2x
Click to expand...
Click to collapse
lmao! 10987654321
mannyg78 said:
I keep reading these stories about faulty phones. I haven't had any problems with mine. I've flashed all the Roms on this thing and have never had any issues with reboots or anything like that. Maybe I'm just one of the Lucky ones that got one of their products that actually works.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
So happy for you! In tears thinking about your perfect phone Now what do you recommend the rest of us with jacked G2x do? Can we each borrow yours for a day? You seem to be gloating about your fancy shamcy phone. Share the love.
Don't get all butt hurt. I'm just saying that I haven't had any issues. I have a few friends who have this same phone and they don't have any of these problems either.
Sent from my LG-P999 using XDA App
graffixnyc said:
ok, I had sent my g2x for repair due to severe backlight bleeding( the top of the screen was actually separating at the top) I send it in. two weeks later I get it back. the issue is still there and what did they repair? The sheet said they replaced the housing due to a scratch. There was not a single scratch on the phone so they repaired something that didnt need to be repaired and ignored what did. I called them up and told them everything. This time they sent me a shipping label to send it back to them. I spoke to a supervisor and they even said that my phone didnt sound like the normal bleeding and they would correct it. I send it back in.. today I get it back, screen bleeding is still there, screen seperation is still there and to make matters worse the screen now has 3 dead pixels that were not there before. What does the repair sheet say? They replaced the SD/Sim reader because it was faulty. ummm no it wasn't.. it was working perfectly before I sent it in.. I really cant believe them.. now I have to send it in for a 3rd time!!!!
Click to expand...
Click to collapse
Dude I will never purchase another LG product ever. My refrigerator is LG and guess what its faulty also, the Ice maker works when it wants to and it also reboots.
You should link up with the dude who filed the Class Action Suit against LG and have your issue added to the case as they are in breach of warranty.
Samsung and HTC FTW!!!
Note: I heard that even their new Cine-LED TVs have a rebooting problem.
Update: I didn't send it in for a 3rd time; Instead I waited for them to respond to my BBB complaint. I got a call from LG yesterday about the complaint and told them about the ordeal. She called me back today and told me they would send me a new phone. All I have to do is sign a waiver and send back the old phone (charger, battery and all) and she will next day air out a new one to me. I'm thinking this will be from their new batch(hoping it's not a refrib but dont think it will be since she wants me to send back everything). I will report back when I get the replacement.
I will be selling it when I get it anyway as I moved to sprint. True unlimited data, $125 port credit per line, True GV integration plus 23% of my monthly bill. I couldnt resist. At least I'll have a brand new g2x to sell when it comes
BBB comes through! Love them. What phone are you getting in sprint?
Sent from my LG-P999 using XDA App
unique77 said:
BBB comes through! Love them. What phone are you getting in sprint?
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
I got the evo 3d for me and the nexus s for my daughter. I wanted to wait until the next nexus but the 125 porting credit ended on saturday (i ordered friday hehe)
Through HTC-USA I ordered a warranty replacement back shell for my T-Mo Sensation 4G on Monday. The power button on mine is caved in and the volume rocker is loose. Ofcourse i have to send mine back to them AND pay for the shipping. Well today being Thursday I called HTC to see why i haven't gotten a tracking number or any follow up. They informed me that they are having issues with customs due to a legal issue and the covers because of this are now back ordered and it could be weeks before i see it. I almost got upset but I realize it's not their fault.
Point being, if you plan on going directly to HTC for anything replacement wise (any replacement accessories for any HTC device) you will have a very long wait I was informed. Just passing information that may be useful to someone else.
Also, does anyone care to guess the legal issues the rep mentioned?
Sent from my HTC Sensation 4G using XDA App
Freshly_Snipes said:
Through HTC-USA I ordered a warranty replacement back shell for my T-Mo Sensation 4G on Monday. The power button on mine is caved in and the volume rocker is loose. Ofcourse i have to send mine back to them AND pay for the shipping. Well today being Thursday I called HTC to see why i haven't gotten a tracking number or any follow up. They informed me that they are having issues with customs due to a legal issue and the covers because of this are now nack ordered and it could be weeks before i see it. I almost got upset but I realize it's not their fault.
Point being, if you plan on going directly to HTC for anything replacement you will have a very long wait I was informed. Just passing information that may be useful to someone else.
Also, does anyone care to guess the legal issues the rep mentioned?
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Ordered mine yesterday due to a problem with the power button not working as well. Not only did I not have to pay to send back my old one, I don't have to send it back at all... they did tell me they were on back order but that I would have mine by Wednesday of next week. Not sure why you got screwed.
dcwiker05 said:
Ordered mine yesterday due to a problem with the power button not working as well. Not only did I not have to pay to send back my old one, I don't have to send it back at all... they did tell me they were on back order but that I would have mine by Wednesday of next week. Not sure why you got screwed.
Click to expand...
Click to collapse
WTF???? I'm calling back right now. That's B.S. She seemed so nice but slow too. LOL I was like.. Why would I send a cover back?? Sounded stupid but I was like oh well... Glad i got your feeback. Thanks bro. Calling now.
Sent from my HTC Sensation 4G using XDA App
I ordered mine two weeks ago as a one-time accessory replacement that HTC does. To this day, I haven't received anything, although the rep told me that they are shipped via FedEx Ground and I should have it within 3-5 days.
i called this morning also and got the same ''we are having issues with customs due to a legal issue'' bs. its been a week and a half!
Maybe people are taking advantage of this service? Like the guy in the accessories forum.
Sent from my HTC Sensation Z710e
nicky041192 said:
Maybe people are taking advantage of this service? Like the guy in the accessories forum.
Sent from my HTC Sensation Z710e
Click to expand...
Click to collapse
That explains the back order but not the customs legal issues, wtf is up with that? And yeah man you definitly should NOT have to send your old one back, I mean hell your phone is useless without it for one but they haven't made ANYONE else send it back that I know off (from that accesory thread)
dcwiker05 said:
That explains the back order but not the customs legal issues, wtf is up with that? And yeah man you definitly should NOT have to send your old one back, I mean hell your phone is useless without it for one but they haven't made ANYONE else send it back that I know off (from that accesory thread)
Click to expand...
Click to collapse
They took my credit card information too...I got no answer today....Going to try them in the morning. This is out of control. I don't abuse these services at all so why should we have to suffer? I don't think it's that.
Remember Apple filed that "Stop import" order with the ITC like a month ago because of the "alleged patent infringement"? I hope that's not it man. Can't even power my phone off without jamming my finger in the hole. PAUSE!
I called last Monday, still hadn't gotten it today, it's been over a week, called today, they're on back order, give it a few more day's is what the guy said.. Awesome.
Also, didn't pay, didn't send mine back. You can replace each "accessory" while under warranty one time.
Freshly_Snipes
Can't even power my.... off without jamming my finger in the hole. ![/QUOTE said:
+edits
But ummm......
That's what she said...
Funny no???
But man that sucks call back and demand to talk with a manager or head of department cuase that's abusive and B.S.
Click to expand...
Click to collapse
Just send your phone in under warranty and have them fix your flat non curved screen while they replace your battery cover....
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The rep I talked to told me it was a customs issue (just like you) and that they hope to ship it out within two days. I called two days ago, so we'll see.
Has anyone received their battery covers yet?
kgbkny said:
Has anyone received their battery covers yet?
Click to expand...
Click to collapse
Nah I called them today and spoke with a supervisor and found out that they were losing money on the back covers as they cost them $40 to make and ship to us so they had to start asking for ours back in return so they can refurb those covers and asking from my card information was simply a "precautionary measure" incase I don't send the back cover back. But in a nutshell it is still free. But I have to pay to send it back from a shipping method of my choice.
The covers are still in US Customs and wont be out until next week...At that time they will goto HTC who then has to sort them and then assign them to each person in the order the orders were placed and process the orders..So we are looking at another 1 to 2 weeks she informed me at the longest.
I finally received mine after two weeks of fedex saying they left it at my door. Before that had called htc and told them I had never received cover even though fedex website said it was delivered. Called htc saying I never received cover so now I'm expecting another one.
Sent from my HTC Sensation 4G using XDA App
Freshly_Snipes said:
Nah I called them today and spoke with a supervisor and found out that they were losing money on the back covers as they cost them $40 to make and ship to us so they had to start asking for ours back in return so they can refurb those covers and asking from my card information was simply a "precautionary measure" incase I don't send the back cover back. But in a nutshell it is still free. But I have to pay to send it back from a shipping method of my choice.
The covers are still in US Customs and wont be out until next week...At that time they will goto HTC who then has to sort them and then assign them to each person in the order the orders were placed and process the orders..So we are looking at another 1 to 2 weeks she informed me at the longest.
Click to expand...
Click to collapse
I guess so many people called in for the replacement covers, HTC decided to implement a new warranty replacement procedure. I ordered mine a few days earlier than you (July 21, to be exact), and was instructed by the rep not to send the old one back, but to properly dispose of it. I wasn't asked for a credit card number.
elnemesis13 said:
I finally received mine after two weeks of fedex saying they left it at my door. Before that had called htc and told them I had never received cover even though fedex website said it was delivered. Called htc saying I never received cover so now I'm expecting another one.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
So after FedEx marked it as "DELIVERED", it took two more weeks for the package to actually materialize??? Unbelievable!
On a side note, do you remember when you placed the order? It's been 3 weeks today since I ordered mine - still nothing (although, as Freshly Snipes pointed out, the new covers won't be released from customs until next week)! With regards to the tracking, did HTC send you a notification e-mail with the tracking number?
I am now convinced they (Call Center in Indiana) have NO IDEA what they are talking about. Clearly these have BEEEN out of customs. My back cover came today. They acted like they weren't even here in the United States.
But oh well..I'm happy now. However my power button is STILL loose and clacks louder than before..But you can't win all the wars. I made a video showing the process for those who are confused.
http://www.youtube.com/watch?v=iVE04i8tLss
Enjoy! Hope you other guys get your covers today as well.
Freshly_Snipes said:
I am now convinced they (Call Center in Indiana) have NO IDEA what they are talking about. Clearly these have BEEEN out of customs. My back cover came today. They acted like they weren't even here in the United States.
But oh well..I'm happy now. However my power button is STILL loose and clacks louder than before..But you can't win all the wars. I made a video showing the process for those who are confused.
http://www.youtube.com/watch?v=iVE04i8tLss
Enjoy! Hope you other guys get your covers today as well.
Click to expand...
Click to collapse
Yup got mine today too though I was never told there would be a delay and it took about a week and a half
dcwiker05 said:
Yup got mine today too though I was never told there would be a delay and it took about a week and a half
Click to expand...
Click to collapse
So this let's us know they're as useless as an @sshole on an elbow. (Kill Bill)
Freshly_Snipes said:
So this let's us know they're as useless as an @sshole on an elbow. (Kill Bill)
Click to expand...
Click to collapse
Haha guess so?
My HTC One S has started doing something very weird since Friday... Randomly started doing it after restarting my phone in the morning. I've done everything in the book I could think of...
Here is a couple video's I've taken (with my old Iphone 3gs)
Is anybody experiencing such issues?
http://www.youtube.com/watch?v=cUM1FiLeb0c
and it's only getting worst
http://www.youtube.com/watch?v=21OaktvRsWU
Thats definitely faulty !!
Send it back ! Dont leave the store without a replacement !
azzledazzle said:
Thats definitely faulty !!
Send it back ! Dont leave the store without a replacement !
Click to expand...
Click to collapse
The store was closed when I went yesterday, but I did get on the phone with support and they got another on the way already. unfortunately it's not certain the replacement will be new, may be a refurbished. The lady over the phone couldn't say for sure what it would be. (of course this is the same person that said "can you take your battery out for me and tell me if the sticker is red?")
I'm really curious to see if I'm the only one with that problem
There is only one solution.
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djsubtronic said:
There is only one solution.
Click to expand...
Click to collapse
LOL
I really wish I could use that shaver, my screen is only getting worst every morning, seems that when I don't use it for some hours it gets worst and thicker. This morning the bottom half was just completely grayed out to the point I couldnt even see any of the icons. it thinned out after I locked and unlocked the screen few times to where I can see stuff again but still with that layer.
Aydthird said:
I really wish I could use that shaver, my screen is only getting worst every morning, seems that when I don't use it for some hours it gets worst and thicker. This morning the bottom half was just completely grayed out to the point I couldnt even see any of the icons. it thinned out after I locked and unlocked the screen few times to where I can see stuff again but still with that layer.
Click to expand...
Click to collapse
To me is sounds a little like the LCD (not digitizer) screen is coming loose. I am no expert, but no matter what I would send it back before opening it if there is any chance of getting it warranty repaired or replaced.
Unconn said:
To me is sounds a little like the LCD (not digitizer) screen is coming loose. I am no expert, but no matter what I would send it back before opening it if there is any chance of getting it warranty repaired or replaced.
Click to expand...
Click to collapse
the screen seems on nice and tight, if anything it be a loose wire but it gets real thick last couple mornings then if I restart it couple times and play with lock unlock the screen it'll thin back out to where I can see the bottom half again... which is kinda random.
Aydthird said:
the screen seems on nice and tight, if anything it be a loose wire but it gets real thick last couple mornings then if I restart it couple times and play with lock unlock the screen it'll thin back out to where I can see the bottom half again... which is kinda random.
Click to expand...
Click to collapse
If you want see how bad the screen is. Go to development options under settings and select " Show screen updates".
Hope you get exchange. Not ideal to keep $ 600 with bad light
Sent from my HTC VLE_U using Tapatalk 2
x1tyme said:
If you want see how bad the screen is. Go to development options under settings and select " Show screen updates".
Hope you get exchange. Not ideal to keep $ 600 with bad light
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
Oh man that's a scary sight!!! does yours do the same thing??
My recording doesn't even do it justice on how bad this looks
http://www.youtube.com/watch?v=zM8rZc1_Pbk
Aydthird said:
Oh man that's a scary sight!!! does yours do the same thing??
My recording doesn't even do it justice on how bad this looks
http://www.youtube.com/watch?v=zM8rZc1_Pbk
Click to expand...
Click to collapse
that colors light is normal..I have it too, but half black dime light shouldn't be there...
x1tyme said:
that colors light is normal..I have it too, but half black dime light shouldn't be there...
Click to expand...
Click to collapse
Ok, I had seen a video of an X version doing that, wasn't sure if it was normal.
I do have an exchange phone coming in. My two concerns on it is. for 1 its more than likely a refurb :what: 2 its coming on Friday but I'm leaving tomorrow for the whole weekend as I had said prior, This thing is only getting worst, it flickers all day from 1/4 to 1/2 way now. Really bummed about it because I really wanna like this phone and granted I really do do like it... For me coming from an iPhone (which being a pc user it pains me to say is a darn good solid phone) I think this thing actually holds its own... But this screen issue is not looking too positive so far
Aydthird said:
Ok, I had seen a video of an X version doing that, wasn't sure if it was normal.
I do have an exchange phone coming in. My two concerns on it is. for 1 its more than likely a refurb :what: 2 its coming on Friday but I'm leaving tomorrow for the whole weekend as I had said prior, This thing is only getting worst, it flickers all day from 1/4 to 1/2 way now. Really bummed about it because I really wanna like this phone and granted I really do do like it... For me coming from an iPhone (which being a pc user it pains me to say is a darn good solid phone) I think this thing actually holds its own... But this screen issue is not looking too positive so far
Click to expand...
Click to collapse
Glad your replace is coming. I'm exactly using my replacement as of speaks. Yes, its a refur. So far I don't have any problems with it beside its a used phone lol.
I do miss the iPhone quality.
Sent from my HTC VLE_U using Tapatalk 2
x1tyme said:
Glad your replace is coming. I'm exactly using my replacement as of speaks. Yes, its a refur. So far I don't have any problems with it beside its a used phone lol.
I do miss the iPhone quality.
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
On I just got back from my trip, I got my replacement, about to open it right now
How can I tell if it's a refurb? The box looks exactly like the one I got with my original phone.
Aydthird said:
On I just got back from my trip, I got my replacement, about to open it right now
How can I tell if it's a refurb? The box looks exactly like the one I got with my original phone.
Click to expand...
Click to collapse
You receive orginal box? Man, I got my replace in blown box. Lol
Sent from my HTC VLE_U using Tapatalk 2
x1tyme said:
You receive orginal box? Man, I got my replace in blown box. Lol
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
LOL ya mine seems new, it was sealed original packaging, new charger, manual everything.
here is what the old one been doing since friday tho
http://www.youtube.com/watch?v=55iXJKI1Wew&feature=g-upl
and since I didn't have my new phone till last night and yet still had to make calls and text messages, can't tell how much of a pain in the ass this been.
question tho... was your rooted then relocked when you sent it back?? I relocked mine and ran the RUU but it won't do the update which I find kind of weird. I think getting the replacement is the easy part... what worries me is what they try to say after send the old one back, I have babied this phone so much and granted I know it's hardware problem for sure, I just don't want to give them a reason to even try and say it's my fault. I already paid nearly full price for the old one... I'd be one pissed off basterd if they try to make me pay it again
Aydthird said:
LOL ya mine seems new, it was sealed original packaging, new charger, manual everything.
here is what the old one been doing since friday tho
http://www.youtube.com/watch?v=55iXJKI1Wew&feature=g-upl
and since I didn't have my new phone till last night and yet still had to make calls and text messages, can't tell how much of a pain in the ass this been.
question tho... was your rooted then relocked when you sent it back?? I relocked mine and ran the RUU but it won't do the update which I find kind of weird. I think getting the replacement is the easy part... what worries me is what they try to say after send the old one back, I have babied this phone so much and granted I know it's hardware problem for sure, I just don't want to give them a reason to even try and say it's my fault. I already paid nearly full price for the old one... I'd be one pissed off basterd if they try to make me pay it again
Click to expand...
Click to collapse
Before I return. Unrooted and ran Ruu, which is not our US version, which I found out later lol.. I haven't receive a call or email about "relock" on my bootloader.
Tmo USA can kiss my A*** if they're smart enough to know what I did to my phone, beside HTC lol
Have fun with your new toy.
Sent from my HTC VLE_U using Tapatalk 2
x1tyme said:
Before I return. Unrooted and ran Ruu, which is not our US version, which I found out later lol.. I haven't receive a call or email about "relock" on my bootloader.
Tmo USA can kiss my A*** if they're smart enough to know what I did to my phone, beside HTC lol
Have fun with your new toy.
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
I sure plan on it. Feels good being able to see my whole screen again
LOL tell them to kiss mine too... I put energy rom on mine the next day hehe
how come you had to get a replacement anyways?
My buddy had lost his so he had to get a replacement also, he said that his came in the original box as well.... which now makes me not feel so confident about having a new vs refurb lol
So, I RMAed my Skyrocket due to the dreaded AMOLED blobs that Samsung can't seem to get rid of. Mine were somewhat OK when I originally got the phone, but 7mos later they're quite noticeable in some spots. In addition, the screen has that vertical "brushed metal" look to it that's also a pain in the ass.
I got my RMA on Monday, and it had the same damn problem. To top it off, it had a horizontal line on it. However, it didn't have the "brushed metal" effect as bad as my original. Instead, it had what looked like little dust clouds on it.
Naturally, I was pissed. I called AT&T once more, got another RMA (priority shipping included for free!), and got it this morning. Now, it has more spots, a faint brushed metal effect, but no giant blobs or dust clouds. On a more interesting note, the DSLR picked this up as being amber and not green.
So, should I try rolling the RMA dice again, or just going with #3?
EDIT: Got replacement #3 today. It has the same problem, and it's worse than the others! I'm beginning to wonder if this is all pointless.
EDIT 2: Replacement #4 arrived. Same crap, different phone. Not only that, I learned that I have essentially maxed out my AT&T warranty after 4 RMAs. Gotta love that. Going to try Samsung in the morning.
EDIT 3: Replacement #5 has been sitting on my desk for 15 days and I just bothered looking at it. Same problem, getting it DOAed again.
I'm not even bothering with uploading a photo.
EDIT 4: Finally had time for Replacement #6. It doesn't look TOO bad, so I'm thinking that I'll probably go with it. Thoughts, anyone?
Seriously, has anyone gotten better results with these phones?
Keep trying I promise you won't get a perfect one but you can get one a wee better
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Currently on the phone with AT&T setting up RMA 3. Apparently I've reached the limit on open RMAs, so the CSR is seeing what she can do about it.
LOL.
Got the 3rd replacement today. Lo and behold, it has the same problem! To top it off, it's worse than replacement 2! Calling AT&T again to get another.
It's an ongoing issue with the display. Remember the devices they are sending you are not new they are refurbished.
You can get a brand new SR and it will have blobs on it, just pick the best one and keep it.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Yea, I'm beginning to think the best thing to do is just that. Hopefully the next one will be at least OK.
specter07 said:
It's an ongoing issue with the display. Remember the devices they are sending you are not new they are refurbished.
You can get a brand new SR and it will have blobs on it, just pick the best one and keep it.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
Guess I'm just lucky again. What are those things and why do you guys have them?
Sent from my SGH-I727 using Tapatalk 2
mindmajick said:
Guess I'm just lucky again. What are those things and why do you guys have them?
Sent from my SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
The AMOLED screens have a defect, presumably due to the mass-production of the screens. They get darkened "blobs" at low ambient and backlight levels. They have a tendency to grow. Thus, I'm trying to find the best one I can.
In other news, I got replacement #4 today! It has the same problem. Not only that, 4 open RMAs seems to temporarily lock AT&T's warranty system, and now I have to interface directly with Samsung. Lovely.
God, I hate this kind of crap Samsung lets happen to their devices.
Just looked at Replacement #6. It seems to look OK, so I'll probably go with it.
Thoughts, anyone?
hmmwhatsthisdo said:
Just looked at Replacement #6. It seems to look OK, so I'll probably go with it.
Thoughts, anyone?
Click to expand...
Click to collapse
Ask for a new phone. It is unacceptable that a customer on a contract would be dissatisfied for that long.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
mine has two very small ones on it but i can only see it if i use voodoo display and turn the filter way down.
hmmwhatsthisdo said:
Just looked at Replacement #6. It seems to look OK, so I'll probably go with it.
Thoughts, anyone?
Click to expand...
Click to collapse
Demand a note2 or s3.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
I had to RMA 2 of them, the third one started randomly rebooting itself during calls. I got a hold of warranty replacement and explained to them that this was the third one, and I was not happy, of course they offered to send me a replacement S2 Skyrocket, and I told them NO, I wanted something else. They of course couldn't / wouldn't do it.
They sent me on to a different version of customer service and explained to them everything that happened and I told them that I would not accept another one due to the failure rate. They offered me a new phone, told me I couldn't have an iPhone or Note, but any of their other phones was acceptable. I asked for a garnet red GS III. 24 hours later I had a brand new GS III sitting on my desk. I have not had ANY issues with the S III.
OH and side note, they let me keep the GS II Skyrocket instead of sending it back in. I sent it in to Samsung and they sent me a brand new one back, and so far not a single issue with it either, however it just sits on the desk at home waiting to be used. I decided to keep it as a back up in case the S III had an issue.
Lol I always wondered what the **** those were!
Sent from my Transformer Prime TF201 using XDA Premium HD app
I broke my N5 and the screen was shattered.
I read on the Google forums that if you send it to LG they will fix it (for a fee).
I sent it in.
LG sent it back without calling me as they said they would.
The placed a written note in the package stating that the board is bent.
The phone turns on and boots, but the screen is cracked and the touch capabilities do not work.
Any advice? Should I try to fix it myself? Has anyone had a similar experience?
I'm kind of disappointed in LG's customer service. Especially, since the same week, my wife's micro USB jack in her Moto X wasn't charging all the time and they let her get a brand new phone.
detroitguy1 said:
since the same week, my wife's micro USB jack in her Moto X wasn't charging all the time and they let her get a brand new phone.
Click to expand...
Click to collapse
Warranty covers defect. Insurance covers accidents. Not the same thing
Sent from my Nexus 5 using Tapatalk
rootSU said:
Warranty covers defect. Insurance covers accidents. Not the same thing
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
He isn't using the warranty though. LG will fix phones that have broken screens if you pay for it.
OP: Moto service is usually really good. Try another repair shop near you, or just do it yourself. It isn't that difficult with youtube videos.
aooga said:
He isn't using the warranty though. LG will fix phones that have broken screens if you pay for it.
Click to expand...
Click to collapse
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
rootSU said:
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Oh okay. Well LG's service is still horrible.
I hope that last line is just an example.
rootSU said:
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.
detroitguy1 said:
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.
Click to expand...
Click to collapse
LG to me seems like a crap OEM just saying my personal experience with all their electronics have been bad our TV for example has a couple dead spots or sometimes stuck green pixels
and if you do a quick google search for Nexus mic issue you can see results for the LG Nexus 4 and the LG Nexus 5
Nothing else Google is sayin Bye bye to LG and moving on to MotoLenovo
markdapimp said:
LG to me seems like a crap OEM just saying my personal experience with all their electronics have been bad our TV for example has a couple dead spots or sometimes stuck green pixels
and if you do a quick google search for Nexus mic issue you can see results for the LG Nexus 4 and the LG Nexus 5
Nothing else Google is sayin Bye bye to LG and moving on to MotoLenovo
Click to expand...
Click to collapse
I wish they would move on, but they won't IMO. LG is the only one that can make the phones so cheap. Even though their service center is in the US, it's so bad that you should just hope that your phone doesn't have any problems. At least Google's service is excellent though.
rootSU said:
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Sorry to hear about your cat. Is it still under warranty?:silly:
How much did you pay LG to carry out a repair? - Did they do anything to the device except put a note in the box and return it?
A sent board may have prevented closig the device properly after a new screen was in pace or that one or more of the integrated circuits might have been damaged as well as the screen. They may have felt the cost to repair the screen and replace the board would cost as much as a new phone.
Plz tell me what sort of force will a drop do to bend the mobo? was it behind your back pocket? /facepalm
Result of back pocket+ tripping
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Presto LG G Flex
For all you know the tech at LG might have bent the board accidentally while trying to replace the screen. Just saying.
Sent from my Nexus 5 using XDA Premium 4 mobile app
detroitguy1 said:
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.
Click to expand...
Click to collapse
Ok gotcha.
Yeah they definitely should have quoted you for repair rather than return it untouched.
3rd party is your best bet now
Sent from my Nexus 5 using Tapatalk
I only paid shipping to get it there. No, they didn't do anything to the device other then ship it back with a note. The frustrating part was I called LG the day before I shipped it and they said they would call me to give me a repair quote and explain what was wrong with the phone. Instead, I received the phone back about a week and a half to two weeks later without being notified. When I called again, the customer service person was annoyed at my questioning about why it would be sent back without a call, at minimum, explaining what the damage was.
Sent from my SM-N900T using xda app-developers app
http://imgur.com/a/khinn
Here's a link to the phone. The board doesn't look bent to me.
same here i sent my phone for software issue
i never drop my phone, 99.9% new phone and LG said physical damaged, board bent unrepairable...wft..?
isnt that mean device is defected?? how do i bent board with out damage my phone??
LG's service is still horrible horrible