Database Info

Back Covers on back order

Through HTC-USA I ordered a warranty replacement back shell for my T-Mo Sensation 4G on Monday. The power button on mine is caved in and the volume rocker is loose. Ofcourse i have to send mine back to them AND pay for the shipping. Well today being Thursday I called HTC to see why i haven't gotten a tracking number or any follow up. They informed me that they are having issues with customs due to a legal issue and the covers because of this are now back ordered and it could be weeks before i see it. I almost got upset but I realize it's not their fault.
Point being, if you plan on going directly to HTC for anything replacement wise (any replacement accessories for any HTC device) you will have a very long wait I was informed. Just passing information that may be useful to someone else.
Also, does anyone care to guess the legal issues the rep mentioned?
Sent from my HTC Sensation 4G using XDA App

Freshly_Snipes said:
Through HTC-USA I ordered a warranty replacement back shell for my T-Mo Sensation 4G on Monday. The power button on mine is caved in and the volume rocker is loose. Ofcourse i have to send mine back to them AND pay for the shipping. Well today being Thursday I called HTC to see why i haven't gotten a tracking number or any follow up. They informed me that they are having issues with customs due to a legal issue and the covers because of this are now nack ordered and it could be weeks before i see it. I almost got upset but I realize it's not their fault.
Point being, if you plan on going directly to HTC for anything replacement you will have a very long wait I was informed. Just passing information that may be useful to someone else.
Also, does anyone care to guess the legal issues the rep mentioned?
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Ordered mine yesterday due to a problem with the power button not working as well. Not only did I not have to pay to send back my old one, I don't have to send it back at all... they did tell me they were on back order but that I would have mine by Wednesday of next week. Not sure why you got screwed.

dcwiker05 said:
Ordered mine yesterday due to a problem with the power button not working as well. Not only did I not have to pay to send back my old one, I don't have to send it back at all... they did tell me they were on back order but that I would have mine by Wednesday of next week. Not sure why you got screwed.
Click to expand...
Click to collapse
WTF???? I'm calling back right now. That's B.S. She seemed so nice but slow too. LOL I was like.. Why would I send a cover back?? Sounded stupid but I was like oh well... Glad i got your feeback. Thanks bro. Calling now.
Sent from my HTC Sensation 4G using XDA App

I ordered mine two weeks ago as a one-time accessory replacement that HTC does. To this day, I haven't received anything, although the rep told me that they are shipped via FedEx Ground and I should have it within 3-5 days.

i called this morning also and got the same ''we are having issues with customs due to a legal issue'' bs. its been a week and a half!

Maybe people are taking advantage of this service? Like the guy in the accessories forum.
Sent from my HTC Sensation Z710e

nicky041192 said:
Maybe people are taking advantage of this service? Like the guy in the accessories forum.
Sent from my HTC Sensation Z710e
Click to expand...
Click to collapse
That explains the back order but not the customs legal issues, wtf is up with that? And yeah man you definitly should NOT have to send your old one back, I mean hell your phone is useless without it for one but they haven't made ANYONE else send it back that I know off (from that accesory thread)

dcwiker05 said:
That explains the back order but not the customs legal issues, wtf is up with that? And yeah man you definitly should NOT have to send your old one back, I mean hell your phone is useless without it for one but they haven't made ANYONE else send it back that I know off (from that accesory thread)
Click to expand...
Click to collapse
They took my credit card information too...I got no answer today....Going to try them in the morning. This is out of control. I don't abuse these services at all so why should we have to suffer? I don't think it's that.
Remember Apple filed that "Stop import" order with the ITC like a month ago because of the "alleged patent infringement"? I hope that's not it man. Can't even power my phone off without jamming my finger in the hole. PAUSE!

I called last Monday, still hadn't gotten it today, it's been over a week, called today, they're on back order, give it a few more day's is what the guy said.. Awesome.
Also, didn't pay, didn't send mine back. You can replace each "accessory" while under warranty one time.

Freshly_Snipes
Can't even power my.... off without jamming my finger in the hole. ![/QUOTE said:
+edits
But ummm......
That's what she said...
Funny no???
But man that sucks call back and demand to talk with a manager or head of department cuase that's abusive and B.S.
Click to expand...
Click to collapse

Just send your phone in under warranty and have them fix your flat non curved screen while they replace your battery cover....
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

The rep I talked to told me it was a customs issue (just like you) and that they hope to ship it out within two days. I called two days ago, so we'll see.

Has anyone received their battery covers yet?

kgbkny said:
Has anyone received their battery covers yet?
Click to expand...
Click to collapse
Nah I called them today and spoke with a supervisor and found out that they were losing money on the back covers as they cost them $40 to make and ship to us so they had to start asking for ours back in return so they can refurb those covers and asking from my card information was simply a "precautionary measure" incase I don't send the back cover back. But in a nutshell it is still free. But I have to pay to send it back from a shipping method of my choice.
The covers are still in US Customs and wont be out until next week...At that time they will goto HTC who then has to sort them and then assign them to each person in the order the orders were placed and process the orders..So we are looking at another 1 to 2 weeks she informed me at the longest.

I finally received mine after two weeks of fedex saying they left it at my door. Before that had called htc and told them I had never received cover even though fedex website said it was delivered. Called htc saying I never received cover so now I'm expecting another one.
Sent from my HTC Sensation 4G using XDA App

Freshly_Snipes said:
Nah I called them today and spoke with a supervisor and found out that they were losing money on the back covers as they cost them $40 to make and ship to us so they had to start asking for ours back in return so they can refurb those covers and asking from my card information was simply a "precautionary measure" incase I don't send the back cover back. But in a nutshell it is still free. But I have to pay to send it back from a shipping method of my choice.
The covers are still in US Customs and wont be out until next week...At that time they will goto HTC who then has to sort them and then assign them to each person in the order the orders were placed and process the orders..So we are looking at another 1 to 2 weeks she informed me at the longest.
Click to expand...
Click to collapse
I guess so many people called in for the replacement covers, HTC decided to implement a new warranty replacement procedure. I ordered mine a few days earlier than you (July 21, to be exact), and was instructed by the rep not to send the old one back, but to properly dispose of it. I wasn't asked for a credit card number.
elnemesis13 said:
I finally received mine after two weeks of fedex saying they left it at my door. Before that had called htc and told them I had never received cover even though fedex website said it was delivered. Called htc saying I never received cover so now I'm expecting another one.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
So after FedEx marked it as "DELIVERED", it took two more weeks for the package to actually materialize??? Unbelievable!
On a side note, do you remember when you placed the order? It's been 3 weeks today since I ordered mine - still nothing (although, as Freshly Snipes pointed out, the new covers won't be released from customs until next week)! With regards to the tracking, did HTC send you a notification e-mail with the tracking number?

I am now convinced they (Call Center in Indiana) have NO IDEA what they are talking about. Clearly these have BEEEN out of customs. My back cover came today. They acted like they weren't even here in the United States.
But oh well..I'm happy now. However my power button is STILL loose and clacks louder than before..But you can't win all the wars. I made a video showing the process for those who are confused.
http://www.youtube.com/watch?v=iVE04i8tLss
Enjoy! Hope you other guys get your covers today as well.

Freshly_Snipes said:
I am now convinced they (Call Center in Indiana) have NO IDEA what they are talking about. Clearly these have BEEEN out of customs. My back cover came today. They acted like they weren't even here in the United States.
But oh well..I'm happy now. However my power button is STILL loose and clacks louder than before..But you can't win all the wars. I made a video showing the process for those who are confused.
http://www.youtube.com/watch?v=iVE04i8tLss
Enjoy! Hope you other guys get your covers today as well.
Click to expand...
Click to collapse
Yup got mine today too though I was never told there would be a delay and it took about a week and a half

dcwiker05 said:
Yup got mine today too though I was never told there would be a delay and it took about a week and a half
Click to expand...
Click to collapse
So this let's us know they're as useless as an @sshole on an elbow. (Kill Bill)

Freshly_Snipes said:
So this let's us know they're as useless as an @sshole on an elbow. (Kill Bill)
Click to expand...
Click to collapse
Haha guess so?

AT&T Customer Service and or CLNR (Certified "Like New" replacement)

Just wanted to know if anyone else has had bad customer service or POS CLNR. I hard bricked my A2 last Sunday and I called in for a warrenty replacement since my father paid over $200 for a two year warrenty plan on it before he passed. They had no problem replacing after I gave a story along the lines of, "I had it plugged in my laptop as I was downloading and installing an update. It froze, I battery pulled, SIM pulled and SD pulled. Tried turning back on and would not." lol had to say somthing right? Anyway, today I get my CLNR and I can tell right away looking at the inside where the battery goes and the grill of the speaker on the bottom of the phone looked all gunked up with some black stuff. Tested stuff out and sure as hell, the speaker is trash, barely hear ANYYHING when before it would be TOO loud when turned all the way up. Can't hear calls coming through cuz the ringtones so quite. Can't hear text messages coming in. Anyway, so again I call AT&T and tell them about their CLNR they sent me and how upset I was since I already had to wait 3 and a half days for my replacement for a phone thats straight defective! After a half hour to fourty-five minutes I finally get off the phone. (Chewed my ear off!) And I now got yet ANOTHER replacement getting sent to me. But because my dis-satisfaction, they say they'll ship the 2 day instead of 6. But because it's Thursday she says I might not get it till monday or tuesday. What a buncha bull. When I was with big red, they'd ship me a replacement over night. I don't know, so far only a couple months on AT&T and I'm starting to see how crappy their customer care is. Just wanted to share and ask if anyone else has had to go through this and share their stories and suprise devices.
Here's the one I bricked: (notice the all black grill. No gunk)
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
And here's the replacement I got today. (Notice the resin in it. Not cool)
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

I had a similar experience. Mine came with stripped screws and now the screen is loose to the point where the front facing camera has nothing but dirt in it, and its basically unusable. If u push lightly on the corners they move a lot more then i think they should.I plan on getting another one soon.

I got mine replaced in Novemberish. Right in the middle of where the space bar is there is an oval shaped dull spot when the the screen animation starts. It has to be that grey dimpled color of the transition to notice. They said I could send it back and wait on a replacement. I didn't do it. They suck. But I've been with them sooooo long I won't give up my contract or update schedule to switch companies.
Sent from my MB865 using Tapatalk 2

leifemagnuson said:
I got mine replaced in Novemberish. Right in the middle of where the space bar is there is an oval shaped dull spot when the the screen animation starts. It has to be that grey dimpled color of the transition to notice. They said I could send it back and wait on a replacement. I didn't do it. They suck. But I've been with them sooooo long I won't give up my contract or update schedule to switch companies.
Sent from my MB865 using Tapatalk 2
Click to expand...
Click to collapse
my first phone had the as well, in the same spot. strange. im on my 3rd now

Is the common theme here that all these replacements were given through mail? As opposed to in person?
Sent from my MB865 using xda premium

Yea, my first replacement had some resin on it, and it had dust/fuzz and a dead pixel or black dot of some sort in the center of the screen under the glass, and it came already updated on 2.3.6..
The replacement for that is much nicer - like new - and came on 2.3.5.. it's a keeper.
Oh, and I got mine both overnight. The first one I paid 15 bucks, the second time the overnight shipping was "on them"
Sent from my phone's mind

rdavisct said:
Is the common theme here that all these replacements were given through mail? As opposed to in person?
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
I think you are one of the lucky ducks living next door to a warranty service center.. normal at&t stores don't even have the A2 anymore, I don't think..
Sent from my phone's mind

rdavisct said:
Is the common theme here that all these replacements were given through mail? As opposed to in person?
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
Yes, in mail. (Fed-ex, UPS ect.) If it were givin to me in person I would have traded off bat but thats the roll of the dice with the getting the shipping. The closest place they said I could come in was about an hours drive so I said whatever just ship it to me. Not wasting my gas and I guess I can just put up with this till then. As long as I am on somthing right? Better then a brick lol.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

alteredlikeness said:
Yea, my first replacement had some resin on it, and it had dust/fuzz and a dead pixel or black dot of some sort in the center of the screen under the glass, and it came already updated on 2.3.6..
The replacement for that is much nicer - like new - and came on 2.3.5.. it's a keeper.
Oh, and I got mine both overnight. The first one I paid 15 bucks, the second time the overnight shipping was "on them"
Sent from my phone's mind
Click to expand...
Click to collapse
See thats what the rep told me the cost would have been for a two day shipping that they "put on them" tonight. This replacement was supposed to be a six buisness day free shipping but came in three and a half. Weird. Think she meant over night? I dunno. My whole point here was not really to flame at&t just my opinion so far since being on it and wanting others opinons. No offence will be tookin just want feedback and I guess sum up how many other people have been screwed as well ya know? lol.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

alteredlikeness said:
I think you are one of the lucky ducks living next door to a warranty service center.. normal at&t stores don't even have the A2 anymore, I don't think..
Sent from my phone's mind
Click to expand...
Click to collapse
My girl walked into best buy two weeks ago with her broken best buy insured dumb phone and they gave her the a2 at no charge. Just had to change the phone on our plan when she got home.
Sent from my MB865 using Tapatalk 2

leifemagnuson said:
My girl walked into best buy two weeks ago with her broken best buy insured dumb phone and they gave her the a2 at no charge. Just had to change the phone on our plan when she got home.
Sent from my MB865 using Tapatalk 2
Click to expand...
Click to collapse
Damn what best buy you go to? Hahaha.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

Did you guys' replacement units have a refurbished sticker or something? I thought it would be a refurbished one, but mine doesn't have anything about that.

qtqt710 said:
Did you guys' replacement units have a refurbished sticker or something? I thought it would be a refurbished one, but mine doesn't have anything about that.
Click to expand...
Click to collapse
You know I noticed that too. Came with the Don't text while driving screen protector type thing over it. They never specifically said it was a CLNR either but when I got it and saw I obviously knew. N it just pist me off cuz my pops just bought this like three months ago brand spanking new so yeah, had to call n let loose a lil bit.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

DX2Trip said:
You know I noticed that too. Came with the Don't text while driving screen protector type thing over it. They never specifically said it was a CLNR either but when I got it and saw I obviously knew. N it just pist me off cuz my pops just bought this phone like three months ago brand spanking new so yeah, had to call n let loose a lil bit.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Click to expand...
Click to collapse
Edit: and the defect is clear as day. Look. This pic is the one I bricked on right. (Perfect speaker) and replacement speaker on left. Crazy man. Cant hear calls coming in when its ALL the way up! lol. Cant hear my texts, it kinda sucks. No music unless I plug in the aux.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

I had to get a replacement for my wife. She has the original atrix and as soon as i took it out of the box i did not approve of it. It had scratches all over it. It rebooted the second that the home screen came up on its first boot. I was not to happy at this point. The next day i called att and had another one sent out. It was a hassle but the next they sent was like new.
Sent from my SAMSUNG-SGH-I997 using xda premium

tmease1 said:
I had to get a replacement for my wife. She has the original atrix and as soon as i took it out of the box i did not approve of it. It had scratches all over it. It rebooted the second that the home screen came up on its first boot. I was not to happy at this point. The next day i called att and had another one sent out. It was a hassle but the next they sent was like new.
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
Wow...see I'm glad I posted this. I'm not the only one. Hopefully this next one will be "Like new" or I'm going to call back pretty angry and let them know that I now know of other people on this carrier getting POS customer service or NOT Certified Like New Replacements. Crazy man...AT&T need to step their game up. Service wise.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

DX2Trip said:
Wow...see I'm glad I posted this. I'm not the only one. Hopefully this next one will be "Like new" or I'm going to call back pretty angry and let them know that I now know of other people on this carrier getting POS customer service or NOT Certified Like New Replacements. Crazy man...AT&T need to step their game up. Service wise.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Click to expand...
Click to collapse
Well, you have to realize the "age" of the A2. Most likely at this point, MOTO and AT&T are not making new A2s anymore, so, so you will not get a new or mostly new replacement anymore. You will mostly get refurbs, so it will be hit or miss.
Jim

jimbridgman said:
Well, you have to realize the "age" of the A2. Most likely at this point, MOTO and AT&T are not making new A2s anymore, so, so you will not get a new or mostly new replacement anymore. You will mostly get refurbs, so it will be hit or miss.
Jim
Click to expand...
Click to collapse
That was my first worry with my wifes atrix. The second replacement we got for her was actually in almost perfect condition.
Sent from my SAMSUNG-SGH-I997 using xda premium

jimbridgman said:
Well, you have to realize the "age" of the A2. Most likely at this point, MOTO and AT&T are not making new A2s anymore, so, so you will not get a new or mostly new replacement anymore. You will mostly get refurbs, so it will be hit or miss.
Jim
Click to expand...
Click to collapse
Very true...almost would like to somehow replace this speaker with the one of the bricked. Just dont know the process of it and don't really feel up to taking much risks anymore after this first brick I've had out of 5-6 devices I have rooted and ROM'd. But again, you do have a point on the age thing. Hopefully this one'll be a hit! (Fingers crossed!)
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!

DX2Trip said:
Very true...almost would like to somehow replace this speaker with the one of the bricked. Just dont know the process of it and don't really feel up to taking much risks anymore after this first brick I've had out of 5-6 devices I have rooted and ROM'd. But again, you do have a point on the age thing. Hopefully this one'll be a hit! (Fingers crossed!)
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Click to expand...
Click to collapse
If it is not, just send back your bricked one, and also send back the other one you don't like. Then if you get another bad one, just keep it long enough to send back any other one you have to exchange and then do it all over again and keep doing that process until YOU are happy... F' AT&T and Moto. It IS their job to make their customers happy at their expense, not yours.

Board bent

I broke my N5 and the screen was shattered.
I read on the Google forums that if you send it to LG they will fix it (for a fee).
I sent it in.
LG sent it back without calling me as they said they would.
The placed a written note in the package stating that the board is bent.
The phone turns on and boots, but the screen is cracked and the touch capabilities do not work.
Any advice? Should I try to fix it myself? Has anyone had a similar experience?
I'm kind of disappointed in LG's customer service. Especially, since the same week, my wife's micro USB jack in her Moto X wasn't charging all the time and they let her get a brand new phone.

detroitguy1 said:
since the same week, my wife's micro USB jack in her Moto X wasn't charging all the time and they let her get a brand new phone.
Click to expand...
Click to collapse
Warranty covers defect. Insurance covers accidents. Not the same thing
Sent from my Nexus 5 using Tapatalk

rootSU said:
Warranty covers defect. Insurance covers accidents. Not the same thing
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
He isn't using the warranty though. LG will fix phones that have broken screens if you pay for it.
OP: Moto service is usually really good. Try another repair shop near you, or just do it yourself. It isn't that difficult with youtube videos.

aooga said:
He isn't using the warranty though. LG will fix phones that have broken screens if you pay for it.
Click to expand...
Click to collapse
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk

rootSU said:
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Oh okay. Well LG's service is still horrible.
I hope that last line is just an example.

rootSU said:
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.

detroitguy1 said:
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.
Click to expand...
Click to collapse
LG to me seems like a crap OEM just saying my personal experience with all their electronics have been bad our TV for example has a couple dead spots or sometimes stuck green pixels
and if you do a quick google search for Nexus mic issue you can see results for the LG Nexus 4 and the LG Nexus 5
Nothing else Google is sayin Bye bye to LG and moving on to MotoLenovo

markdapimp said:
LG to me seems like a crap OEM just saying my personal experience with all their electronics have been bad our TV for example has a couple dead spots or sometimes stuck green pixels
and if you do a quick google search for Nexus mic issue you can see results for the LG Nexus 4 and the LG Nexus 5
Nothing else Google is sayin Bye bye to LG and moving on to MotoLenovo
Click to expand...
Click to collapse
I wish they would move on, but they won't IMO. LG is the only one that can make the phones so cheap. Even though their service center is in the US, it's so bad that you should just hope that your phone doesn't have any problems. At least Google's service is excellent though.

rootSU said:
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Sorry to hear about your cat. Is it still under warranty?:silly:

How much did you pay LG to carry out a repair? - Did they do anything to the device except put a note in the box and return it?

A sent board may have prevented closig the device properly after a new screen was in pace or that one or more of the integrated circuits might have been damaged as well as the screen. They may have felt the cost to repair the screen and replace the board would cost as much as a new phone.

Plz tell me what sort of force will a drop do to bend the mobo? was it behind your back pocket? /facepalm
Result of back pocket+ tripping
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Presto LG G Flex

For all you know the tech at LG might have bent the board accidentally while trying to replace the screen. Just saying.
Sent from my Nexus 5 using XDA Premium 4 mobile app

detroitguy1 said:
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.
Click to expand...
Click to collapse
Ok gotcha.
Yeah they definitely should have quoted you for repair rather than return it untouched.
3rd party is your best bet now
Sent from my Nexus 5 using Tapatalk

I only paid shipping to get it there. No, they didn't do anything to the device other then ship it back with a note. The frustrating part was I called LG the day before I shipped it and they said they would call me to give me a repair quote and explain what was wrong with the phone. Instead, I received the phone back about a week and a half to two weeks later without being notified. When I called again, the customer service person was annoyed at my questioning about why it would be sent back without a call, at minimum, explaining what the damage was.
Sent from my SM-N900T using xda app-developers app

http://imgur.com/a/khinn
Here's a link to the phone. The board doesn't look bent to me.

same here i sent my phone for software issue
i never drop my phone, 99.9% new phone and LG said physical damaged, board bent unrepairable...wft..?
isnt that mean device is defected?? how do i bent board with out damage my phone??
LG's service is still horrible horrible

DESTROYED it yesterday :(

I officially just destroyed my phone yesterday. I was riding my motorcycle and forgot to take it from my pocket to my riding bag. When I got to the gym I noticed it wasn't in the bag and didn't know if I left it home but just FELT something was wrong. I used my nexus s (which is now an MP3 player for the gym) to remote install googles find me service. After a while it finally popped and said it was half way from the gym to my house. I rode back and found it. Someone actually picked it up and brought it into a deli.
Anyway the screen was shattered.... like SHATTERED.
This didnt bother me since the glass was already cracked and everything else seemd to work okay UNTIL I went to make a call.
When making a call and putting the phone up to my ear the screen goes black and it takes a LOT of playing around to come back. I get NO AUDIO when using in handset mode. Like no one hears me and I Cant hear them. I can use it fine in speaker mode oddly.
I took it apart and everything internally looks fine. No boards cracked the speaker looks fine, headphone jack fine. My guess is maybe when it fell the headphone jack and/or speaker maybe popped out of its socket and its confusing the handset when not on speaker.
ANYWAY
I can buy a new screen for 80$ on amazon. Do you guys think its worth it if Im not 100% sure thats the full issue. I could buy a speaker and headphone jack for like 4$ a piece which is nothing but then I was wondering if the light sensor got messed up (which I dont think so) and thats actually fully soldered to the board. I can solder but cant find that part so I think it would require buying a whole main board.
Im using my S4 WHICH I HATE for now and miss my Nexus . Like I feel naked without it, and honestly want to fix it because it was a gift from my girlfriend for x mas cause I wanted it so bad. I feel horrible because this is the FIRST phone Ive ever had something like this happen to. Lucky it had a good spigen case and aside the screen everything else looks new still.
What would you guys do?

If you bought it from Google Play, take advantage of Google's offer to replace/repair all cracked screens for free.

iPWNtehNOOB said:
If you bought it from Google Play, take advantage of Google's offer to replace/repair all cracked screens for free.
Click to expand...
Click to collapse
I did buy from play... WHAT?

tevil said:
I did buy from play... WHAT?
Click to expand...
Click to collapse
http://www.techtimes.com/articles/1...roken-nexus-5-for-free-heres-the-criteria.htm

iPWNtehNOOB said:
http://www.techtimes.com/articles/1...roken-nexus-5-for-free-heres-the-criteria.htm
Click to expand...
Click to collapse
I jumped up after your intial reply and they are sending me a new phone. Im putting this one back together and will be back to normal in a few days..... I LOVE YOU, I LOVE GOOGLE!
I owe you BOTH one official dry rub or your choice of lubricant to completion!
Im so happy right now, google is literally my favorite company for many reasons and this is just icing..... ICING!
Honestly man I cant thank you enough for that tip.

tevil said:
Im so happy right now, google is literally my favorite company.
Click to expand...
Click to collapse
Shame they only do it for US play customers

rootSU said:
Shame they only do it for US play customers
Click to expand...
Click to collapse
this is true. I wonder why? Think it was the biggest market of phone purchasers? they are an american based company though.

Should I unroot the phone if possible you think? Or do you REALLY think google will care?

tevil said:
Should I unroot the phone if possible you think? Or do you REALLY think google will care?
Click to expand...
Click to collapse
Google don't care. They even accept rooted phones as RMA for warranty. Only LG care, for non-play store purchases

tevil said:
Should I unroot the phone if possible you think? Or do you REALLY think google will care?
Click to expand...
Click to collapse
Google does not care if you rooted your device. Its a "hardware issue" (if you can call a shattered screen like that ) anyways so it wouldn't make a difference wether the device was rooted or not.

SERIOUSLY ALL OF YOU
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

rootSU said:
Shame they only do it for US play customers
Click to expand...
Click to collapse
Hm, maybe they only have US models? (Or maybe too many US customers RMA'd for "loose power buttons" so they have too many "refurbished")

tevil said:
I jumped up after your intial reply and they are sending me a new phone. Im putting this one back together and will be back to normal in a few days..... I LOVE YOU, I LOVE GOOGLE!
I owe you BOTH one official dry rub or your choice of lubricant to completion!
Im so happy right now, google is literally my favorite company for many reasons and this is just icing..... ICING!
Honestly man I cant thank you enough for that tip.
Click to expand...
Click to collapse
This was hilarious lmfao. I'm glad you got it worked out though man.

tevil said:
I owe you BOTH one official dry rub or your choice of lubricant to completion!
Click to expand...
Click to collapse
You pretty much guaranteed yourself no help from now on.

Just cracked mine last week; I'm going to have to give google a call

Wakamatsu said:
You pretty much guaranteed yourself no help from now on.
Click to expand...
Click to collapse
Or on the other hand he made a bunch of new friends...
Sent from my Nexus 5 using Tapatalk

SilkyJohnson said:
Or on the other hand he made a bunch of new friends...
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
HA! lol
I have said FAR worse than that on here.
What scares me is when he shows up at my door
Lethargy said:
Hm, maybe they only have US models? (Or maybe too many US customers RMA'd for "loose power buttons" so they have too many "refurbished")
Click to expand...
Click to collapse
funny thing is I also JUST RMA'd for the loose power button right before then never sent it in. Being lazy and complacent finally paid off once cause they said if I had any other RMAs I might not have qualified cause tis case by case

double post

Craigslist Note 5-- Spengate victim

Picked up a T-mo note 5 on CL. Looked great; all features I could think to test were good. IMEI# check out as good mostly., I just didn't think to test the spen detection in the holder. It's broke. Dumbass must have inserted the pen backwards and yanked it out
Anyways I picked up all the tools I need to safely open the note 5 and see what I can do with the broken sensor; figured I'd keep this thread updated with my progress on fixing.

kill_dano said:
Picked up a T-mo note 5 on CL. Looked great; all features I could think to test were good. IMEI# check out as good mostly., I just didn't think to test the spen detection in the holder. It's broke. Dumbass must have inserted the pen backwards and yanked it out
Anyways I picked up all the tools I need to safely open the note 5 and see what I can do with the broken sensor; figured I'd keep this thread updated with my progress on fixing.
Click to expand...
Click to collapse
take it to the store I hear they will fix it for you free of chaarge

playya said:
take it to the store I hear they will fix it for you free of chaarge
Click to expand...
Click to collapse
You think a t-mobile store will fix a Note 5 I got on Craigslist?

kill_dano said:
You think a t-mobile store will fix a Note 5 I got on Craigslist?
Click to expand...
Click to collapse
The phone just came out and no matter where you got it there is still a factory warranty of a year

playya said:
The phone just came out and no matter where you got it there is still a factory warranty of a year
Click to expand...
Click to collapse
Alright, I'll go to a store and see if they can fix first. Thanks.

Should I return to stock first? I'm on a custom rom.

kill_dano said:
Should I return to stock first? I'm on a custom rom.
Click to expand...
Click to collapse
I would. One less thing for them to deny you saying that you messed with your phone.

kill_dano said:
Alright, I'll go to a store and see if they can fix first. Thanks.
Click to expand...
Click to collapse
I wouldn't try a store, I would wait a week until tmo updates their system and sees that's the phone you hit and then call 611 and tell them the problem with NO mention of where you got the phone unless they ask and even then you can just say it was a present or something.
They don't like it when you don't buy phone off them and use Craigslist instead.

Like ThC23 recommended, I called 611 and they asked me when I bought the device, and I just said "IDK it was a gift." they asked me when the problem started and I said "IDK, it just never worked"
Tmo connected me to Samsung and they gave me an RMA number. I'm sending them my note 5.
Thanks for all your help guys. It's kinda a pitty though, I was looking fwd to taking it apart a bit lol.
Glad I didn't put my Note 4 on sale just yet. Looks like I'll be using it again for a few days.

So samsung didn't do anything to fix it, and they are just mailing it back to me. Looks like the A-hole who sold it to me lied (surprise surprise) the IMEI number has been changed, so samsung won't replace it.
So I'll be going back with my original plan of trying to fix it myself. I wish I could find that broken plastic lever that must have broken, online. but who knows. Maybe it's not working for another reason. There is at least one video where the guy takes Note 5 apart and shows us where it broke, but it just happens to work when he puts it back together, even though he didn't rly do anything to it besides remove the broken of bit off plastic that was preventing the sensor from moving.

As sad as this is, it just reminds us that buying off CL is not always a good idea. I feel for you. ?
Sent from my SM-N920T using Tapatalk

It's crazy what people will do to get over on someone.

alhadee12 said:
It's crazy what people will do to get over on someone.
Click to expand...
Click to collapse
My friend bought an S6 for $500 on CL. Seller reported it as stolen, IMEI was blacklisted. She had to pay $70 for a new IMEI.
Sent from my SM-N920T using Tapatalk

I used to sell on Craigslist, but I wouldn't do anything unless it was in place that had a police substation.
Sent from my Nexus 6P using Tapatalk
---------- Post added at 11:57 PM ---------- Previous post was at 11:55 PM ----------
darkjedi said:
My friend bought an S6 for $500 on CL. Seller reported it as stolen, IMEI was blacklisted. She had to pay $70 for a new IMEI.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
alhadee12 said:
I used to sell on Craigslist, but I wouldn't do anything unless it was in place that had a police substation.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Sent from my Nexus 6P using Tapatalk

Yea you can't take that to a T-mobile store ...you may have to contact Samsung. ..they won't entertain a phone not purchased at a store or online through T-mobile

{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
It's about that time. wish me luck

kill_dano said:
Click to expand...
Click to collapse
Any progress buddy ?

yeah it's still taken apart cause my soldering iron is not meant for these tiny tiny components, but I have not given up. I actually got the spen detection working for a few minutes and it quit working, so I'm on the right track I just need to get better at the soldering. maybe I should stop by radio shack.
as for that plug I broke, i don't know what it does. I did a half assed soldering job and I got the note 5 back together to see what is not working and all I see is the lights on the front buttons don't light up. If that's all that that blue cable does I might not care...
does anyone know what this blue cable does?
https://d3nevzfk7ii3be.cloudfront.net/igi/wMyYTEoFThUUNkHD.huge
it's on the bottom right of the image
Update: Spen detection sensor fixed!! hopefully it stays fixed this time.
Now I want to get that blue cable figured out. I suppose I could just quit and not have my front buttons light up. not much of a loss there.
--looks like its the gps cable.
-- no def not the GPS cable. GPS works fine.
-- finger print sensor gives an error. I bet it's just power going to the front buttons. weird thing is the lights on the buttons flickers with a vibration once when the phone boots up/.