I broke my N5 and the screen was shattered.
I read on the Google forums that if you send it to LG they will fix it (for a fee).
I sent it in.
LG sent it back without calling me as they said they would.
The placed a written note in the package stating that the board is bent.
The phone turns on and boots, but the screen is cracked and the touch capabilities do not work.
Any advice? Should I try to fix it myself? Has anyone had a similar experience?
I'm kind of disappointed in LG's customer service. Especially, since the same week, my wife's micro USB jack in her Moto X wasn't charging all the time and they let her get a brand new phone.
detroitguy1 said:
since the same week, my wife's micro USB jack in her Moto X wasn't charging all the time and they let her get a brand new phone.
Click to expand...
Click to collapse
Warranty covers defect. Insurance covers accidents. Not the same thing
Sent from my Nexus 5 using Tapatalk
rootSU said:
Warranty covers defect. Insurance covers accidents. Not the same thing
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
He isn't using the warranty though. LG will fix phones that have broken screens if you pay for it.
OP: Moto service is usually really good. Try another repair shop near you, or just do it yourself. It isn't that difficult with youtube videos.
aooga said:
He isn't using the warranty though. LG will fix phones that have broken screens if you pay for it.
Click to expand...
Click to collapse
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
rootSU said:
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Oh okay. Well LG's service is still horrible.
I hope that last line is just an example.
rootSU said:
Im just saying its not comparable to his wife's warranty defect.
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.
detroitguy1 said:
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.
Click to expand...
Click to collapse
LG to me seems like a crap OEM just saying my personal experience with all their electronics have been bad our TV for example has a couple dead spots or sometimes stuck green pixels
and if you do a quick google search for Nexus mic issue you can see results for the LG Nexus 4 and the LG Nexus 5
Nothing else Google is sayin Bye bye to LG and moving on to MotoLenovo
markdapimp said:
LG to me seems like a crap OEM just saying my personal experience with all their electronics have been bad our TV for example has a couple dead spots or sometimes stuck green pixels
and if you do a quick google search for Nexus mic issue you can see results for the LG Nexus 4 and the LG Nexus 5
Nothing else Google is sayin Bye bye to LG and moving on to MotoLenovo
Click to expand...
Click to collapse
I wish they would move on, but they won't IMO. LG is the only one that can make the phones so cheap. Even though their service center is in the US, it's so bad that you should just hope that your phone doesn't have any problems. At least Google's service is excellent though.
rootSU said:
My cat was sick today and I was especially upset because my wife got a new dog
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Sorry to hear about your cat. Is it still under warranty?:silly:
How much did you pay LG to carry out a repair? - Did they do anything to the device except put a note in the box and return it?
A sent board may have prevented closig the device properly after a new screen was in pace or that one or more of the integrated circuits might have been damaged as well as the screen. They may have felt the cost to repair the screen and replace the board would cost as much as a new phone.
Plz tell me what sort of force will a drop do to bend the mobo? was it behind your back pocket? /facepalm
Result of back pocket+ tripping
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Presto LG G Flex
For all you know the tech at LG might have bent the board accidentally while trying to replace the screen. Just saying.
Sent from my Nexus 5 using XDA Premium 4 mobile app
detroitguy1 said:
Yes, you are correct. They're different things. However, LG said they would call me about the phone l; they didn't. I was told they'd fix it; they didn't. I just received my phone back after having paid to so it to them. On the other hand, Motorola let my wife design a new wood Moto X without verifying the issue, sent her the new phone (before we sent them the old one), and paid for us to ship the old one back to them. Most Maybe I sold have clarified that more. It was the level of customer service. I will definitely think twice before buying another LG product (which sucks b/c they make cool phones). My experience with Motorola has been very positive:silly:, but I'll wait to see what happens with the Lenovo purchase.
Click to expand...
Click to collapse
Ok gotcha.
Yeah they definitely should have quoted you for repair rather than return it untouched.
3rd party is your best bet now
Sent from my Nexus 5 using Tapatalk
I only paid shipping to get it there. No, they didn't do anything to the device other then ship it back with a note. The frustrating part was I called LG the day before I shipped it and they said they would call me to give me a repair quote and explain what was wrong with the phone. Instead, I received the phone back about a week and a half to two weeks later without being notified. When I called again, the customer service person was annoyed at my questioning about why it would be sent back without a call, at minimum, explaining what the damage was.
Sent from my SM-N900T using xda app-developers app
http://imgur.com/a/khinn
Here's a link to the phone. The board doesn't look bent to me.
same here i sent my phone for software issue
i never drop my phone, 99.9% new phone and LG said physical damaged, board bent unrepairable...wft..?
isnt that mean device is defected?? how do i bent board with out damage my phone??
LG's service is still horrible horrible
Related
My HTC One S has started doing something very weird since Friday... Randomly started doing it after restarting my phone in the morning. I've done everything in the book I could think of...
Here is a couple video's I've taken (with my old Iphone 3gs)
Is anybody experiencing such issues?
http://www.youtube.com/watch?v=cUM1FiLeb0c
and it's only getting worst
http://www.youtube.com/watch?v=21OaktvRsWU
Thats definitely faulty !!
Send it back ! Dont leave the store without a replacement !
azzledazzle said:
Thats definitely faulty !!
Send it back ! Dont leave the store without a replacement !
Click to expand...
Click to collapse
The store was closed when I went yesterday, but I did get on the phone with support and they got another on the way already. unfortunately it's not certain the replacement will be new, may be a refurbished. The lady over the phone couldn't say for sure what it would be. (of course this is the same person that said "can you take your battery out for me and tell me if the sticker is red?")
I'm really curious to see if I'm the only one with that problem
There is only one solution.
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djsubtronic said:
There is only one solution.
Click to expand...
Click to collapse
LOL
I really wish I could use that shaver, my screen is only getting worst every morning, seems that when I don't use it for some hours it gets worst and thicker. This morning the bottom half was just completely grayed out to the point I couldnt even see any of the icons. it thinned out after I locked and unlocked the screen few times to where I can see stuff again but still with that layer.
Aydthird said:
I really wish I could use that shaver, my screen is only getting worst every morning, seems that when I don't use it for some hours it gets worst and thicker. This morning the bottom half was just completely grayed out to the point I couldnt even see any of the icons. it thinned out after I locked and unlocked the screen few times to where I can see stuff again but still with that layer.
Click to expand...
Click to collapse
To me is sounds a little like the LCD (not digitizer) screen is coming loose. I am no expert, but no matter what I would send it back before opening it if there is any chance of getting it warranty repaired or replaced.
Unconn said:
To me is sounds a little like the LCD (not digitizer) screen is coming loose. I am no expert, but no matter what I would send it back before opening it if there is any chance of getting it warranty repaired or replaced.
Click to expand...
Click to collapse
the screen seems on nice and tight, if anything it be a loose wire but it gets real thick last couple mornings then if I restart it couple times and play with lock unlock the screen it'll thin back out to where I can see the bottom half again... which is kinda random.
Aydthird said:
the screen seems on nice and tight, if anything it be a loose wire but it gets real thick last couple mornings then if I restart it couple times and play with lock unlock the screen it'll thin back out to where I can see the bottom half again... which is kinda random.
Click to expand...
Click to collapse
If you want see how bad the screen is. Go to development options under settings and select " Show screen updates".
Hope you get exchange. Not ideal to keep $ 600 with bad light
Sent from my HTC VLE_U using Tapatalk 2
x1tyme said:
If you want see how bad the screen is. Go to development options under settings and select " Show screen updates".
Hope you get exchange. Not ideal to keep $ 600 with bad light
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
Oh man that's a scary sight!!! does yours do the same thing??
My recording doesn't even do it justice on how bad this looks
http://www.youtube.com/watch?v=zM8rZc1_Pbk
Aydthird said:
Oh man that's a scary sight!!! does yours do the same thing??
My recording doesn't even do it justice on how bad this looks
http://www.youtube.com/watch?v=zM8rZc1_Pbk
Click to expand...
Click to collapse
that colors light is normal..I have it too, but half black dime light shouldn't be there...
x1tyme said:
that colors light is normal..I have it too, but half black dime light shouldn't be there...
Click to expand...
Click to collapse
Ok, I had seen a video of an X version doing that, wasn't sure if it was normal.
I do have an exchange phone coming in. My two concerns on it is. for 1 its more than likely a refurb :what: 2 its coming on Friday but I'm leaving tomorrow for the whole weekend as I had said prior, This thing is only getting worst, it flickers all day from 1/4 to 1/2 way now. Really bummed about it because I really wanna like this phone and granted I really do do like it... For me coming from an iPhone (which being a pc user it pains me to say is a darn good solid phone) I think this thing actually holds its own... But this screen issue is not looking too positive so far
Aydthird said:
Ok, I had seen a video of an X version doing that, wasn't sure if it was normal.
I do have an exchange phone coming in. My two concerns on it is. for 1 its more than likely a refurb :what: 2 its coming on Friday but I'm leaving tomorrow for the whole weekend as I had said prior, This thing is only getting worst, it flickers all day from 1/4 to 1/2 way now. Really bummed about it because I really wanna like this phone and granted I really do do like it... For me coming from an iPhone (which being a pc user it pains me to say is a darn good solid phone) I think this thing actually holds its own... But this screen issue is not looking too positive so far
Click to expand...
Click to collapse
Glad your replace is coming. I'm exactly using my replacement as of speaks. Yes, its a refur. So far I don't have any problems with it beside its a used phone lol.
I do miss the iPhone quality.
Sent from my HTC VLE_U using Tapatalk 2
x1tyme said:
Glad your replace is coming. I'm exactly using my replacement as of speaks. Yes, its a refur. So far I don't have any problems with it beside its a used phone lol.
I do miss the iPhone quality.
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
On I just got back from my trip, I got my replacement, about to open it right now
How can I tell if it's a refurb? The box looks exactly like the one I got with my original phone.
Aydthird said:
On I just got back from my trip, I got my replacement, about to open it right now
How can I tell if it's a refurb? The box looks exactly like the one I got with my original phone.
Click to expand...
Click to collapse
You receive orginal box? Man, I got my replace in blown box. Lol
Sent from my HTC VLE_U using Tapatalk 2
x1tyme said:
You receive orginal box? Man, I got my replace in blown box. Lol
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
LOL ya mine seems new, it was sealed original packaging, new charger, manual everything.
here is what the old one been doing since friday tho
http://www.youtube.com/watch?v=55iXJKI1Wew&feature=g-upl
and since I didn't have my new phone till last night and yet still had to make calls and text messages, can't tell how much of a pain in the ass this been.
question tho... was your rooted then relocked when you sent it back?? I relocked mine and ran the RUU but it won't do the update which I find kind of weird. I think getting the replacement is the easy part... what worries me is what they try to say after send the old one back, I have babied this phone so much and granted I know it's hardware problem for sure, I just don't want to give them a reason to even try and say it's my fault. I already paid nearly full price for the old one... I'd be one pissed off basterd if they try to make me pay it again
Aydthird said:
LOL ya mine seems new, it was sealed original packaging, new charger, manual everything.
here is what the old one been doing since friday tho
http://www.youtube.com/watch?v=55iXJKI1Wew&feature=g-upl
and since I didn't have my new phone till last night and yet still had to make calls and text messages, can't tell how much of a pain in the ass this been.
question tho... was your rooted then relocked when you sent it back?? I relocked mine and ran the RUU but it won't do the update which I find kind of weird. I think getting the replacement is the easy part... what worries me is what they try to say after send the old one back, I have babied this phone so much and granted I know it's hardware problem for sure, I just don't want to give them a reason to even try and say it's my fault. I already paid nearly full price for the old one... I'd be one pissed off basterd if they try to make me pay it again
Click to expand...
Click to collapse
Before I return. Unrooted and ran Ruu, which is not our US version, which I found out later lol.. I haven't receive a call or email about "relock" on my bootloader.
Tmo USA can kiss my A*** if they're smart enough to know what I did to my phone, beside HTC lol
Have fun with your new toy.
Sent from my HTC VLE_U using Tapatalk 2
x1tyme said:
Before I return. Unrooted and ran Ruu, which is not our US version, which I found out later lol.. I haven't receive a call or email about "relock" on my bootloader.
Tmo USA can kiss my A*** if they're smart enough to know what I did to my phone, beside HTC lol
Have fun with your new toy.
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
I sure plan on it. Feels good being able to see my whole screen again
LOL tell them to kiss mine too... I put energy rom on mine the next day hehe
how come you had to get a replacement anyways?
My buddy had lost his so he had to get a replacement also, he said that his came in the original box as well.... which now makes me not feel so confident about having a new vs refurb lol
Just wanted to know if anyone else has had bad customer service or POS CLNR. I hard bricked my A2 last Sunday and I called in for a warrenty replacement since my father paid over $200 for a two year warrenty plan on it before he passed. They had no problem replacing after I gave a story along the lines of, "I had it plugged in my laptop as I was downloading and installing an update. It froze, I battery pulled, SIM pulled and SD pulled. Tried turning back on and would not." lol had to say somthing right? Anyway, today I get my CLNR and I can tell right away looking at the inside where the battery goes and the grill of the speaker on the bottom of the phone looked all gunked up with some black stuff. Tested stuff out and sure as hell, the speaker is trash, barely hear ANYYHING when before it would be TOO loud when turned all the way up. Can't hear calls coming through cuz the ringtones so quite. Can't hear text messages coming in. Anyway, so again I call AT&T and tell them about their CLNR they sent me and how upset I was since I already had to wait 3 and a half days for my replacement for a phone thats straight defective! After a half hour to fourty-five minutes I finally get off the phone. (Chewed my ear off!) And I now got yet ANOTHER replacement getting sent to me. But because my dis-satisfaction, they say they'll ship the 2 day instead of 6. But because it's Thursday she says I might not get it till monday or tuesday. What a buncha bull. When I was with big red, they'd ship me a replacement over night. I don't know, so far only a couple months on AT&T and I'm starting to see how crappy their customer care is. Just wanted to share and ask if anyone else has had to go through this and share their stories and suprise devices.
Here's the one I bricked: (notice the all black grill. No gunk)
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And here's the replacement I got today. (Notice the resin in it. Not cool)
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
I had a similar experience. Mine came with stripped screws and now the screen is loose to the point where the front facing camera has nothing but dirt in it, and its basically unusable. If u push lightly on the corners they move a lot more then i think they should.I plan on getting another one soon.
I got mine replaced in Novemberish. Right in the middle of where the space bar is there is an oval shaped dull spot when the the screen animation starts. It has to be that grey dimpled color of the transition to notice. They said I could send it back and wait on a replacement. I didn't do it. They suck. But I've been with them sooooo long I won't give up my contract or update schedule to switch companies.
Sent from my MB865 using Tapatalk 2
leifemagnuson said:
I got mine replaced in Novemberish. Right in the middle of where the space bar is there is an oval shaped dull spot when the the screen animation starts. It has to be that grey dimpled color of the transition to notice. They said I could send it back and wait on a replacement. I didn't do it. They suck. But I've been with them sooooo long I won't give up my contract or update schedule to switch companies.
Sent from my MB865 using Tapatalk 2
Click to expand...
Click to collapse
my first phone had the as well, in the same spot. strange. im on my 3rd now
Is the common theme here that all these replacements were given through mail? As opposed to in person?
Sent from my MB865 using xda premium
Yea, my first replacement had some resin on it, and it had dust/fuzz and a dead pixel or black dot of some sort in the center of the screen under the glass, and it came already updated on 2.3.6..
The replacement for that is much nicer - like new - and came on 2.3.5.. it's a keeper.
Oh, and I got mine both overnight. The first one I paid 15 bucks, the second time the overnight shipping was "on them"
Sent from my phone's mind
rdavisct said:
Is the common theme here that all these replacements were given through mail? As opposed to in person?
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
I think you are one of the lucky ducks living next door to a warranty service center.. normal at&t stores don't even have the A2 anymore, I don't think..
Sent from my phone's mind
rdavisct said:
Is the common theme here that all these replacements were given through mail? As opposed to in person?
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
Yes, in mail. (Fed-ex, UPS ect.) If it were givin to me in person I would have traded off bat but thats the roll of the dice with the getting the shipping. The closest place they said I could come in was about an hours drive so I said whatever just ship it to me. Not wasting my gas and I guess I can just put up with this till then. As long as I am on somthing right? Better then a brick lol.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
alteredlikeness said:
Yea, my first replacement had some resin on it, and it had dust/fuzz and a dead pixel or black dot of some sort in the center of the screen under the glass, and it came already updated on 2.3.6..
The replacement for that is much nicer - like new - and came on 2.3.5.. it's a keeper.
Oh, and I got mine both overnight. The first one I paid 15 bucks, the second time the overnight shipping was "on them"
Sent from my phone's mind
Click to expand...
Click to collapse
See thats what the rep told me the cost would have been for a two day shipping that they "put on them" tonight. This replacement was supposed to be a six buisness day free shipping but came in three and a half. Weird. Think she meant over night? I dunno. My whole point here was not really to flame at&t just my opinion so far since being on it and wanting others opinons. No offence will be tookin just want feedback and I guess sum up how many other people have been screwed as well ya know? lol.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
alteredlikeness said:
I think you are one of the lucky ducks living next door to a warranty service center.. normal at&t stores don't even have the A2 anymore, I don't think..
Sent from my phone's mind
Click to expand...
Click to collapse
My girl walked into best buy two weeks ago with her broken best buy insured dumb phone and they gave her the a2 at no charge. Just had to change the phone on our plan when she got home.
Sent from my MB865 using Tapatalk 2
leifemagnuson said:
My girl walked into best buy two weeks ago with her broken best buy insured dumb phone and they gave her the a2 at no charge. Just had to change the phone on our plan when she got home.
Sent from my MB865 using Tapatalk 2
Click to expand...
Click to collapse
Damn what best buy you go to? Hahaha.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Did you guys' replacement units have a refurbished sticker or something? I thought it would be a refurbished one, but mine doesn't have anything about that.
qtqt710 said:
Did you guys' replacement units have a refurbished sticker or something? I thought it would be a refurbished one, but mine doesn't have anything about that.
Click to expand...
Click to collapse
You know I noticed that too. Came with the Don't text while driving screen protector type thing over it. They never specifically said it was a CLNR either but when I got it and saw I obviously knew. N it just pist me off cuz my pops just bought this like three months ago brand spanking new so yeah, had to call n let loose a lil bit.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
DX2Trip said:
You know I noticed that too. Came with the Don't text while driving screen protector type thing over it. They never specifically said it was a CLNR either but when I got it and saw I obviously knew. N it just pist me off cuz my pops just bought this phone like three months ago brand spanking new so yeah, had to call n let loose a lil bit.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Click to expand...
Click to collapse
Edit: and the defect is clear as day. Look. This pic is the one I bricked on right. (Perfect speaker) and replacement speaker on left. Crazy man. Cant hear calls coming in when its ALL the way up! lol. Cant hear my texts, it kinda sucks. No music unless I plug in the aux.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
I had to get a replacement for my wife. She has the original atrix and as soon as i took it out of the box i did not approve of it. It had scratches all over it. It rebooted the second that the home screen came up on its first boot. I was not to happy at this point. The next day i called att and had another one sent out. It was a hassle but the next they sent was like new.
Sent from my SAMSUNG-SGH-I997 using xda premium
tmease1 said:
I had to get a replacement for my wife. She has the original atrix and as soon as i took it out of the box i did not approve of it. It had scratches all over it. It rebooted the second that the home screen came up on its first boot. I was not to happy at this point. The next day i called att and had another one sent out. It was a hassle but the next they sent was like new.
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
Wow...see I'm glad I posted this. I'm not the only one. Hopefully this next one will be "Like new" or I'm going to call back pretty angry and let them know that I now know of other people on this carrier getting POS customer service or NOT Certified Like New Replacements. Crazy man...AT&T need to step their game up. Service wise.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
DX2Trip said:
Wow...see I'm glad I posted this. I'm not the only one. Hopefully this next one will be "Like new" or I'm going to call back pretty angry and let them know that I now know of other people on this carrier getting POS customer service or NOT Certified Like New Replacements. Crazy man...AT&T need to step their game up. Service wise.
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Click to expand...
Click to collapse
Well, you have to realize the "age" of the A2. Most likely at this point, MOTO and AT&T are not making new A2s anymore, so, so you will not get a new or mostly new replacement anymore. You will mostly get refurbs, so it will be hit or miss.
Jim
jimbridgman said:
Well, you have to realize the "age" of the A2. Most likely at this point, MOTO and AT&T are not making new A2s anymore, so, so you will not get a new or mostly new replacement anymore. You will mostly get refurbs, so it will be hit or miss.
Jim
Click to expand...
Click to collapse
That was my first worry with my wifes atrix. The second replacement we got for her was actually in almost perfect condition.
Sent from my SAMSUNG-SGH-I997 using xda premium
jimbridgman said:
Well, you have to realize the "age" of the A2. Most likely at this point, MOTO and AT&T are not making new A2s anymore, so, so you will not get a new or mostly new replacement anymore. You will mostly get refurbs, so it will be hit or miss.
Jim
Click to expand...
Click to collapse
Very true...almost would like to somehow replace this speaker with the one of the bricked. Just dont know the process of it and don't really feel up to taking much risks anymore after this first brick I've had out of 5-6 devices I have rooted and ROM'd. But again, you do have a point on the age thing. Hopefully this one'll be a hit! (Fingers crossed!)
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
DX2Trip said:
Very true...almost would like to somehow replace this speaker with the one of the bricked. Just dont know the process of it and don't really feel up to taking much risks anymore after this first brick I've had out of 5-6 devices I have rooted and ROM'd. But again, you do have a point on the age thing. Hopefully this one'll be a hit! (Fingers crossed!)
Sent From My Rooted Motorola Atrix 2 on ICS 4.0.4 Running SCV7!!!
Click to expand...
Click to collapse
If it is not, just send back your bricked one, and also send back the other one you don't like. Then if you get another bad one, just keep it long enough to send back any other one you have to exchange and then do it all over again and keep doing that process until YOU are happy... F' AT&T and Moto. It IS their job to make their customers happy at their expense, not yours.
I officially just destroyed my phone yesterday. I was riding my motorcycle and forgot to take it from my pocket to my riding bag. When I got to the gym I noticed it wasn't in the bag and didn't know if I left it home but just FELT something was wrong. I used my nexus s (which is now an MP3 player for the gym) to remote install googles find me service. After a while it finally popped and said it was half way from the gym to my house. I rode back and found it. Someone actually picked it up and brought it into a deli.
Anyway the screen was shattered.... like SHATTERED.
This didnt bother me since the glass was already cracked and everything else seemd to work okay UNTIL I went to make a call.
When making a call and putting the phone up to my ear the screen goes black and it takes a LOT of playing around to come back. I get NO AUDIO when using in handset mode. Like no one hears me and I Cant hear them. I can use it fine in speaker mode oddly.
I took it apart and everything internally looks fine. No boards cracked the speaker looks fine, headphone jack fine. My guess is maybe when it fell the headphone jack and/or speaker maybe popped out of its socket and its confusing the handset when not on speaker.
ANYWAY
I can buy a new screen for 80$ on amazon. Do you guys think its worth it if Im not 100% sure thats the full issue. I could buy a speaker and headphone jack for like 4$ a piece which is nothing but then I was wondering if the light sensor got messed up (which I dont think so) and thats actually fully soldered to the board. I can solder but cant find that part so I think it would require buying a whole main board.
Im using my S4 WHICH I HATE for now and miss my Nexus . Like I feel naked without it, and honestly want to fix it because it was a gift from my girlfriend for x mas cause I wanted it so bad. I feel horrible because this is the FIRST phone Ive ever had something like this happen to. Lucky it had a good spigen case and aside the screen everything else looks new still.
What would you guys do?
If you bought it from Google Play, take advantage of Google's offer to replace/repair all cracked screens for free.
iPWNtehNOOB said:
If you bought it from Google Play, take advantage of Google's offer to replace/repair all cracked screens for free.
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Click to collapse
I did buy from play... WHAT?
tevil said:
I did buy from play... WHAT?
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Click to collapse
http://www.techtimes.com/articles/1...roken-nexus-5-for-free-heres-the-criteria.htm
iPWNtehNOOB said:
http://www.techtimes.com/articles/1...roken-nexus-5-for-free-heres-the-criteria.htm
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Click to collapse
I jumped up after your intial reply and they are sending me a new phone. Im putting this one back together and will be back to normal in a few days..... I LOVE YOU, I LOVE GOOGLE!
I owe you BOTH one official dry rub or your choice of lubricant to completion!
Im so happy right now, google is literally my favorite company for many reasons and this is just icing..... ICING!
Honestly man I cant thank you enough for that tip.
tevil said:
Im so happy right now, google is literally my favorite company.
Click to expand...
Click to collapse
Shame they only do it for US play customers
rootSU said:
Shame they only do it for US play customers
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this is true. I wonder why? Think it was the biggest market of phone purchasers? they are an american based company though.
Should I unroot the phone if possible you think? Or do you REALLY think google will care?
tevil said:
Should I unroot the phone if possible you think? Or do you REALLY think google will care?
Click to expand...
Click to collapse
Google don't care. They even accept rooted phones as RMA for warranty. Only LG care, for non-play store purchases
tevil said:
Should I unroot the phone if possible you think? Or do you REALLY think google will care?
Click to expand...
Click to collapse
Google does not care if you rooted your device. Its a "hardware issue" (if you can call a shattered screen like that ) anyways so it wouldn't make a difference wether the device was rooted or not.
SERIOUSLY ALL OF YOU
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rootSU said:
Shame they only do it for US play customers
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Hm, maybe they only have US models? (Or maybe too many US customers RMA'd for "loose power buttons" so they have too many "refurbished")
tevil said:
I jumped up after your intial reply and they are sending me a new phone. Im putting this one back together and will be back to normal in a few days..... I LOVE YOU, I LOVE GOOGLE!
I owe you BOTH one official dry rub or your choice of lubricant to completion!
Im so happy right now, google is literally my favorite company for many reasons and this is just icing..... ICING!
Honestly man I cant thank you enough for that tip.
Click to expand...
Click to collapse
This was hilarious lmfao. I'm glad you got it worked out though man.
tevil said:
I owe you BOTH one official dry rub or your choice of lubricant to completion!
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Click to collapse
You pretty much guaranteed yourself no help from now on.
Just cracked mine last week; I'm going to have to give google a call
Wakamatsu said:
You pretty much guaranteed yourself no help from now on.
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Click to collapse
Or on the other hand he made a bunch of new friends...
Sent from my Nexus 5 using Tapatalk
SilkyJohnson said:
Or on the other hand he made a bunch of new friends...
Sent from my Nexus 5 using Tapatalk
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Click to collapse
HA! lol
I have said FAR worse than that on here.
What scares me is when he shows up at my door
Lethargy said:
Hm, maybe they only have US models? (Or maybe too many US customers RMA'd for "loose power buttons" so they have too many "refurbished")
Click to expand...
Click to collapse
funny thing is I also JUST RMA'd for the loose power button right before then never sent it in. Being lazy and complacent finally paid off once cause they said if I had any other RMAs I might not have qualified cause tis case by case
double post
I've had my moto x pure for a few weeks recently my moto stopped turning on from a faulty charger, Motorola said they would replace the phone with a $250 Charge and a $25 premium fee (I have the $50 insurance plan) so anyways my device is customized Motorola said they would send me a promo code so I can get a new phone in 24-48 hours and they have not its been over 48 hours and nothing. Every time I call moto they want to start the order over and take an hour of my time. Motorola needs to change there ways and take care of there customers.
Sent from my Nexus 5 using Tapatalk
hmm not good, my phone has dead pixels but i've been contemplating if it is worth the effort.
joshuadjohnson22 said:
hmm not good, my phone has dead pixels but i've been contemplating if it is worth the effort.
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Click to collapse
It might be a PIA to to do it, but there is no way I would keep the phone without an exchange.
Oaklands said:
It might be a PIA to to do it, but there is no way I would keep the phone without an exchange.
Click to expand...
Click to collapse
Yeah I will go through it eventually. The weird part is it only shows up with certain colors/animations. For example if I put it on a black screen I do not see it, but if I'm watching a video or any type (youtube, nexflix) you will see a large cluster of dead pixel toward the top. Or it shows up during animations but not when it is sitting at specific colors. Very interesting... Oh well. I'll go through the process but I will probably do the method where they ship the phone and do a temp charge until they get the old one. I'll probably wait until after marshmallow so I can get app backups
I just returned my Moto X and the lady took an hour and a half to get me an RMA number and email me a FedEx slip.
It's really sad that Motorola has gone down hill. They wanted $250 to replace my Nexus 6 screen and I laughed and said I'll just buy a new phone and now I'm right back where I left off.
Sent from my Nexus 5 using Tapatalk
I think their CS is great. My phone broke during delivery, probably ups fault and they replaced it free
Sent from my XT1575 using Tapatalk
Talk to motorola today they told me another week delay after telling me 2-5 days originally.
Andrew149 said:
I've had my moto x pure for a few weeks recently my moto stopped turning on from a faulty charger, Motorola said they would replace the phone with a $250 Charge and a $25 premium fee (I have the $50 insurance plan) so anyways my device is customized Motorola said they would send me a promo code so I can get a new phone in 24-48 hours and they have not its been over 48 hours and nothing. Every time I call moto they want to start the order over and take an hour of my time. Motorola needs to change there ways and take care of there customers.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
I though $50 insurance gets you a new device after 50$ deductible or something like that...250$??? Wow
Sent from my SM-T800 using XDA Free mobile app
dboyrusky said:
I though $50 insurance gets you a new device after 50$ deductible or something like that...250$??? Wow
Sent from my SM-T800 using XDA Free mobile app
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Click to collapse
You would think Motorola would take care of there customers apparently not.
Sent from my Nexus 5 using Tapatalk
Were you bootloader unlocked? If so, maybe they are pulling an "out of warranty" fee
Andrew149 said:
You would think Motorola would take care of there customers apparently not.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
they have taken care of me really well when my first phone arrived broken with the screen cracked.
I bet you there is more to the OP's story than he/she is willing to admit
I have nothing but stellar experiences with moto
eyecon82 said:
they have taken care of me really well when my first phone arrived broken with the screen cracked.
I bet you there is more to the OP's story than he/she is willing to admit
I have nothing but stellar experiences with moto
Click to expand...
Click to collapse
There isn't any more. There is nothing to hide. Motorola told me the phone is delayed for shipping its been 9 days since I've paid moto for a new replacement.
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Sent from my Nexus 5 using Tapatalk
Looked at my rma status and nothing
Sent from my Nexus 5 using Tapatalk
Motorola sent me a pin code to order a new phone and the pin code said it was already taken.. im so pissed with motorola
Andrew149 said:
Motorola sent me a pin code to order a new phone and the pin code said it was already taken.. im so pissed with motorola
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Click to collapse
I'm in the same boat - I put my repair request in on 10/18 and so far every time I call I am told that a shipment will be arriving on Monday, and that the issue will be escalated to the warehouse. I was also told this morning that Motorola is no longer offering codes to order a new phone.
mrbrightside695 said:
I'm in the same boat - I put my repair request in on 10/18 and so far every time I call I am told that a shipment will be arriving on Monday, and that the issue will be escalated to the warehouse. I was also told this morning that Motorola is no longer offering codes to order a new phone.
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Click to collapse
My case was escalated last night to someone higher up last night about 8pm and the department that gives the codes out was closed, the lady said she would call me in the morning still waiting.
Sent from my Nexus 5 using Tapatalk
Andrew149 said:
My case was escalated last night to someone higher up last night about 8pm and the department that gives the codes out was closed, the lady said she would call me in the morning still waiting.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I hope you get the code - it'll give me some hope with my case. I called this morning but was only able to escalate to the 2nd level of support on the repair team (which is where I was told that the codes aren't being offered anymore); sounds like you were able to get farther than I did. I'm going to call again later this morning and try and get to a higher level and see if that makes any difference.
mrbrightside695 said:
I hope you get the code - it'll give me some hope with my case. I called this morning but was only able to escalate to the 2nd level of support on the repair team (which is where I was told that the codes aren't being offered anymore); sounds like you were able to get farther than I did. I'm going to call again later this morning and try and get to a higher level and see if that makes any difference.
Click to expand...
Click to collapse
Hopefully, im tired of calling them and wasting an hour on the phone getting no where.
Sent from my Nexus 5 using Tapatalk
still waiting for my replacement. I went with the $100 payment and they ship the phone couple days after they receive mine. They received my phone on Monday and said i could track it using there site but when i put my RMA # in it says no service order was found. Ive been with out my phone for about two weeks now
Picked up a T-mo note 5 on CL. Looked great; all features I could think to test were good. IMEI# check out as good mostly., I just didn't think to test the spen detection in the holder. It's broke. Dumbass must have inserted the pen backwards and yanked it out
Anyways I picked up all the tools I need to safely open the note 5 and see what I can do with the broken sensor; figured I'd keep this thread updated with my progress on fixing.
kill_dano said:
Picked up a T-mo note 5 on CL. Looked great; all features I could think to test were good. IMEI# check out as good mostly., I just didn't think to test the spen detection in the holder. It's broke. Dumbass must have inserted the pen backwards and yanked it out
Anyways I picked up all the tools I need to safely open the note 5 and see what I can do with the broken sensor; figured I'd keep this thread updated with my progress on fixing.
Click to expand...
Click to collapse
take it to the store I hear they will fix it for you free of chaarge
playya said:
take it to the store I hear they will fix it for you free of chaarge
Click to expand...
Click to collapse
You think a t-mobile store will fix a Note 5 I got on Craigslist?
kill_dano said:
You think a t-mobile store will fix a Note 5 I got on Craigslist?
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Click to collapse
The phone just came out and no matter where you got it there is still a factory warranty of a year
playya said:
The phone just came out and no matter where you got it there is still a factory warranty of a year
Click to expand...
Click to collapse
Alright, I'll go to a store and see if they can fix first. Thanks.
Should I return to stock first? I'm on a custom rom.
kill_dano said:
Should I return to stock first? I'm on a custom rom.
Click to expand...
Click to collapse
I would. One less thing for them to deny you saying that you messed with your phone.
kill_dano said:
Alright, I'll go to a store and see if they can fix first. Thanks.
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Click to collapse
I wouldn't try a store, I would wait a week until tmo updates their system and sees that's the phone you hit and then call 611 and tell them the problem with NO mention of where you got the phone unless they ask and even then you can just say it was a present or something.
They don't like it when you don't buy phone off them and use Craigslist instead.
Like ThC23 recommended, I called 611 and they asked me when I bought the device, and I just said "IDK it was a gift." they asked me when the problem started and I said "IDK, it just never worked"
Tmo connected me to Samsung and they gave me an RMA number. I'm sending them my note 5.
Thanks for all your help guys. It's kinda a pitty though, I was looking fwd to taking it apart a bit lol.
Glad I didn't put my Note 4 on sale just yet. Looks like I'll be using it again for a few days.
So samsung didn't do anything to fix it, and they are just mailing it back to me. Looks like the A-hole who sold it to me lied (surprise surprise) the IMEI number has been changed, so samsung won't replace it.
So I'll be going back with my original plan of trying to fix it myself. I wish I could find that broken plastic lever that must have broken, online. but who knows. Maybe it's not working for another reason. There is at least one video where the guy takes Note 5 apart and shows us where it broke, but it just happens to work when he puts it back together, even though he didn't rly do anything to it besides remove the broken of bit off plastic that was preventing the sensor from moving.
As sad as this is, it just reminds us that buying off CL is not always a good idea. I feel for you. ?
Sent from my SM-N920T using Tapatalk
It's crazy what people will do to get over on someone.
alhadee12 said:
It's crazy what people will do to get over on someone.
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My friend bought an S6 for $500 on CL. Seller reported it as stolen, IMEI was blacklisted. She had to pay $70 for a new IMEI.
Sent from my SM-N920T using Tapatalk
I used to sell on Craigslist, but I wouldn't do anything unless it was in place that had a police substation.
Sent from my Nexus 6P using Tapatalk
---------- Post added at 11:57 PM ---------- Previous post was at 11:55 PM ----------
darkjedi said:
My friend bought an S6 for $500 on CL. Seller reported it as stolen, IMEI was blacklisted. She had to pay $70 for a new IMEI.
Sent from my SM-N920T using Tapatalk
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alhadee12 said:
I used to sell on Craigslist, but I wouldn't do anything unless it was in place that had a police substation.
Sent from my Nexus 6P using Tapatalk
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Sent from my Nexus 6P using Tapatalk
Yea you can't take that to a T-mobile store ...you may have to contact Samsung. ..they won't entertain a phone not purchased at a store or online through T-mobile
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It's about that time. wish me luck
kill_dano said:
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Any progress buddy ?
yeah it's still taken apart cause my soldering iron is not meant for these tiny tiny components, but I have not given up. I actually got the spen detection working for a few minutes and it quit working, so I'm on the right track I just need to get better at the soldering. maybe I should stop by radio shack.
as for that plug I broke, i don't know what it does. I did a half assed soldering job and I got the note 5 back together to see what is not working and all I see is the lights on the front buttons don't light up. If that's all that that blue cable does I might not care...
does anyone know what this blue cable does?
https://d3nevzfk7ii3be.cloudfront.net/igi/wMyYTEoFThUUNkHD.huge
it's on the bottom right of the image
Update: Spen detection sensor fixed!! hopefully it stays fixed this time.
Now I want to get that blue cable figured out. I suppose I could just quit and not have my front buttons light up. not much of a loss there.
--looks like its the gps cable.
-- no def not the GPS cable. GPS works fine.
-- finger print sensor gives an error. I bet it's just power going to the front buttons. weird thing is the lights on the buttons flickers with a vibration once when the phone boots up/.