I got just my Sony Sensor exchanged to Samsung Sensor due to Camera Failure. The Sony snesor just stopped Focusing . To Focus I had to shake the camera or to pooint upwards, then it started to focus again, when pointing downwards.
Samsung does not want to exchange my camera to a sony camera, because they say because of warranty I have to accept it. But in my opinion and i nthe opinion of many people here the camera is much worse. Now I was wondering, why they can't just give me back, what I have bought and paid for. While this I still try to figure out at my local store, I am surprised to some other things.
I only read of people, that they got thei sony camera exchanged to samsung/isocell. Not the other way.
I also realized, that there have been some sold offs of the samsung galaxy s6, like mine with the sony sensor.
I s it possible, that Samsung already knew, that the sony sensors have some kind of failure and they wanted to get rid of the sony module phones. And if the people realize failure, they just exchange?
Because of that I want to know, how many people with camera problems, who exchange then, have which sensor here.
Mine has isocell out the box. 2 weeks old device
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Bought a sony xperia z3 but after 16 days i looked in the back and the inside of the lens was all covered in dust.
It seems my unit had the back case a little loose, can't imagine what would happen if i had put the phone in the water. The phone is in Sony repair service and i and waiting for news.
Anyone else had this kind of problems?
Sounds like you got a manufacturer defect due to bad quality assurance on the phone. It happens with these phones (any phone really). From reading the forums, there are lots of bad quality assurance with this phone, including but not limited to gap issues, camera defect, corner pieces bulging out, light leak, etc. Good thing we have the warranty--hope either Sony fixes it, or give you a new one.
hanime said:
Sounds like you got a manufacturer defect due to bad quality assurance on the phone. It happens with these phones (any phone really). From reading the forums, there are lots of bad quality assurance with this phone, including but not limited to gap issues, camera defect, corner pieces bulging out, light leak, etc. Good thing we have the warranty--hope either Sony fixes it, or give you a new one.
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Called the repair service and they said they were waiting for a new part, i suppose they are going to Exchange the back cover... still sucks i have this phone for about 16 days and this happens... oh well like you sair the warranty is more than valid.
Hey everyone,
After a long wait I finally received my Z3 (Dual) today. My last Android phone was an S2 back in the day, I have used a lot of Android phones since, but I haven't owned one. After the S2 I was on the iPhone 5, then recently a Lumia 930 for two weeks until I realised every app I needed was a) on windows phone but a terrible app, or b) 'in development'. I decided to head back to Android and the Z3 caught my eye, specifically the dual. I'm loving it so far, the only issue I'm having is the camera. It's beyond terrible.
The pictures are so bad that I am now starting to think that the online retailer (grey import) that I purchased this from may have sold me a refurbished phone with an unlocked bootloader. When I opened the box, the protective plastic on the phone had air bubbles all over the front and back which is a bit odd but that doesn't guarantee anything. I went to the service menu and checked there, it says the bootloader is allowed to be unlocked which implies that it hasn't actually been unlocked. If somebody did unlock it, can it be locked again?
I'm not sure what to do. If the camera really is this bad I need to get a different phone. I've been looking at the waterproof feature too and I've seen several posts about Sony refusing to honour the warranty on phones that have been exposed to salt water which is a bit stupid - what kind of pool doesn't have salt? (In Australia anyway). The grey importer I purchased this from will definitely not honour any warranty for water damage, I'm sure they'll go out of their way to find how you yourself voided the warranty. Unfortunately this model isn't available to purchase directly from Sony yet.
In saying that though, the waterproof + dual sim features were the reason I purchased the phone to begin with so if I can find a solution to this, that would be ideal. Out of all the new Android phones I've used this one is by far the snappiest, I really like it
Any help would be appreciated. And I apologise for the long post, I just needed to get my day 1 issues with this phone out there
Edit: I also just noticed, the box of the phone itself was a bit odd in that the cover just came right off. The cover wasn't taped down with a sticker to the box. For example when I opened my Lumia box I had to remove the sticker, which left a permanent mark on the box to indicate that it had been opened. Is this normal with Sony mobiles?
So when I submitted this post I realised that you can't share links on this forum if you have less than 10 posts. I'm not sure how to get my images across then without doing this dropbox/sh/5o72xpbc6ip3g7e/AACXyG80777D3foAVXNOkZdda?dl=0#/
I hope that doesn't cause any issues. I just didn't want to go spam 10 posts which I think would be worse than ^
Also I just noticed in this thread OP mentions that he unlocked/relocked his bootloader. So it is possible?
the out of the box camera quality wasn't that great for me, at least until I switched to manual within the camera settings and opted for 21 megapixels - I'd say the camera is reasonably good but not excellent, as long as you know how to use it - as an aside, if the bootloader had been unlocked before it was sold on to you wouldn't this cripple the bravia image enhancement within the display settings - might be worth a look?
Stick to manual, for better pics. 8MP seems better than 20MP which is darker.
If it helps at all my service menu says "Bootloader unlock allowed: Yes" and my phone was definitely factory new (sealed) when I got it. If the bootloader on your phone has been unlocked in the past apparently that removes the DRM keys which hits the camera quality.
Send us a picture from ur device in differents lighting
I just bought the S7, and I noticed that the front camera is just bad.
It looks like the focus is off. it's so bad that it's even worst than my old S4 front camera.
here are examples:
imgur.com/a/bUcq2
the S4 are the left ones, and S7 are the right ones. at the S4, you can see each individual hair (on the eyebrows or the beard), but at the S7 everything is just blurry.
is my device defective, or it's just how the front camera functions on the S7?
I have seen many people reporting this issue, so I really wonder if returning the device and getting another one will do any good.
''so I really wonder if returning the device and getting another one will do any good.''
It won't
NeoDJW said:
''so I really wonder if returning the device and getting another one will do any good.''
It won't
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well...
I just don't get how this issue doesn't get more buzz. I mean, other people don't notice, or just don't care enough of selfies?
Also, I'm pretty sure there won't be any software fix for that - 6 months have passed since release.
So basically I bought a costly flagship phone with only rear camera- cuz the front camera is simply embarrassing, I cant use it.
There is a thread here on xda about this problem, but no one came up with a solution. Some said that models made in Vietnam (such as mine) have a bigger focus issues than those made in Korea. The problem is that focus on the front cam is set to infinity, so it doesn't focus close objects correctly. Some people went to samsung and got 3-4 new devices and all were having the same issue.
I think that it COULD be fixed with an software update, because I found people talking about it on various forums. But until that happens (I hope), try holding it 30-40cm away and it will be decent. Turn off beauty face aswell.
Hi
I got my phone on the early release date and it's been great until this morning when my camera has started to play up. The image quality has gone all blury and won't focus unless it's about 2 inches from the screen ? Anyone else had this and any help ?
If you tap the top of the phone when trying to take a photo does it do anything? Maybe the auto focus is faulty?
The camera module is broken.
This problem are very common, either on s7, s7 Edge. It do happens to other branded smartphone as well.
The only way of fixing this is by sending in to warranty for camera replacement. should be done within an hours.
Samsung promises and hold responsibility for providing complete warranty. Any imperfection after warranty process, User have the rights to further issues the problem.
Example scratches during warranty process.
This is very sad.
I have same problem. Im hoping the problem goes away.
Happen to another S model phone before. The camera broke.
The guy had to send it back in to samsung for repairs.
But if you got it from a carrier then you should be able to exchange it with them.
This is a failure of the ois mechanism. Replacement is the only route.
Sent from my SM-T810 using Tapatalk
No problem here so far and I to have had the phone early
Maybe it's a feature to take pictures of unreleased devices. Mr Blurrycam.
I had this turned phone off and on then was ok again happened a few times mind thinking software issue
Hi Everyone
My sony X5 (j9210) has issues with the camera.
First the wide angle lens stopped working, when i switched to it i have a black screen and the camera app would crash.
After while all the lenses stopped working besides the front camera, this issue was not only on the stock camera app also on other apps that used my camera.
I registered my phone for reparation under warranty (by a certified sony repair shop) and when I got it back everything worked again like new.
Now a few days later the same issue is appearing, my wide angle lens has stopped working and i'm pretty sure the same thing will happen all over again.
I'm incredibly frustrated and sad about this situation since it was a very expensive phone and i'm afraid this will never get resolved unless i get another phone.
Does anyone else have this problem?
Edit: My phone is running the latest firmware as of now 55.A.1.9.21.
I'm crying for help right now.
Thanks in advance
FB
Flaivure998 said:
Hi Everyone
My sony X5 (j9210) has issues with the camera.
First the wide angle lens stopped working, when i switched to it i have a black screen and the camera app would crash.
After while all the lenses stopped working besides the front camera, this issue was not only on the stock camera app also on other apps that used my camera.
I registered my phone for reparation under warranty (by a certified sony repair shop) and when I got it back everything worked again like new.
Now a few days later the same issue is appearing, my wide angle lens has stopped working and i'm pretty sure the same thing will happen all over again.
I'm incredibly frustrated and sad about this situation since it was a very expensive phone and i'm afraid this will never get resolved unless i get another phone.
Does anyone else have this problem?
Edit: My phone is running the latest firmware as of now 55.A.1.9.21.
I'm crying for help right now.
Thanks in advance
FB
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Sir, i'm facing the exactly same problem.
Did you find a solution beside sending to repair?