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[Q] Any Hurry to RMA?

I got my 16GB black n5 in today and it is pretty defect free. there is one dead pixel in the middle of the device that I can only imagine will drive me crazy when im looking at the device for extended periods of time
is there any rush to RMA this device? it has a year warranty from google right? if i waited 1-6 months to let the hype die down and let the people with real defects get their replacements, would i still be able to contact google and get a free replacement for the dead pixel?

How did you check for the dead pixel? I used an app and couldn't find anything. Ether I'm very lucky or just can't notice them.
Sent from my Nexus 5 using Tapatalk

Alaris said:
How did you check for the dead pixel? I used an app and couldn't find anything. Ether I'm very lucky or just can't notice them.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
i think you're lucky. i have what looks like one dead pixel about an inch down from the middle of the top of the screen. it stays black no matter what color the 'dead pixel test' apps flash the screen.
i dont notice it until i notice it lol, which usually happens when im scrolling something(home screen, website, etc)
the phone doesn't have any other reported issues. only a tiny bit of backlight bleeding, but i think that's ok. and the power button does rattle, but only a tiny tiny bit. if it weren't for the dead pixel, i wouldn't even be thinking about returning it.
i just feel that some people have truly unusable devices, and if I RMA mine now, then it can delay theirs. i just wanna be sure i could RMA it in like 3-6 months or so

Me too
i have a dead pixel on my n5 as well. check out my post with the pic

Danggit, I'm in a similar situation. About an inch up from the bottom middle-right of the screen, there's a bright green cluster of pixels plaguing me. I've tried apps to fix dead pixels, but it doesn't seem to be fixing it. Google is going to get me a replacement, but I hope they don't ask me to send back my phone before I get a new one. This is my only phone I have access to!

Rarscaryfrosty said:
Danggit, I'm in a similar situation. About an inch up from the bottom middle-right of the screen, there's a bright green cluster of pixels plaguing me. I've tried apps to fix dead pixels, but it doesn't seem to be fixing it. Google is going to get me a replacement, but I hope they don't ask me to send back my phone before I get a new one. This is my only phone I have access to!
Click to expand...
Click to collapse
from what i hear. they put a 350 dollar hold on your account(an additional one). you then need to print out an RMA form and put it in the original box. when the replacement phone arrives you will be able to give the UPS guy your old phone in the box(or they ship you an additional box that you need to drop off or schedule to have them pick it up). once they get the defective phone they will release the hold on the funds so that it goes back into your account.
i hear they have replacement stock too, so you wont have to wait 4+ weeks in order to get a new one

Enddo said:
from what i hear. they put a 350 dollar hold on your account(an additional one). you then need to print out an RMA form and put it in the original box. when the replacement phone arrives you will be able to give the UPS guy your old phone in the box(or they ship you an additional box that you need to drop off or schedule to have them pick it up). once they get the defective phone they will release the hold on the funds so that it goes back into your account.
i hear they have replacement stock too, so you wont have to wait 4+ weeks in order to get a new one
Click to expand...
Click to collapse
Customer service told me today to expect 3-4 weeks for a replacement unit to even ship out. I just charged my phone for the first time last night, and it got down to 5% battery with 11 hours of standby. I had no apps running, and I had not even touched my phone once while at work. This is a bit disheartening for me since my old Nexus 4 would have 70-80% power left even after all the hours of being untouched while at work.

Rarscaryfrosty said:
Customer service told me today to expect 3-4 weeks for a replacement unit to even ship out. I just charged my phone for the first time last night, and it got down to 5% battery with 11 hours of standby. I had no apps running, and I had not even touched my phone once while at work. This is a bit disheartening for me since my old Nexus 4 would have 70-80% power left even after all the hours of being untouched while at work.
Click to expand...
Click to collapse
My replacement order says 2-3 weeks for delivery, I don't have any reason to think it's going to be any sooner. A question I've posed to Google but haven't received an answer on is that the replacement receipt says I have 21 days to return the unit being replaced. However, it also says I can either return it now or wait until I receive the replacement.
So, a bit of a contradiction there. Still not sure if I have to return within the 21 days or if I can wait until the replacement arrives. I've already given my Nexus 4 to my daughter, so I'm without a phone if I send this one in. Grrr.

Rarscaryfrosty said:
Customer service told me today to expect 3-4 weeks for a replacement unit to even ship out. I just charged my phone for the first time last night, and it got down to 5% battery with 11 hours of standby. I had no apps running, and I had not even touched my phone once while at work. This is a bit disheartening for me since my old Nexus 4 would have 70-80% power left even after all the hours of being untouched while at work.
Click to expand...
Click to collapse
Dude, I have zero dead pixels & only a tiny bit of light bleed. My speaker is loud & I don't have any buttons rattling. My screen colors are wonderful & my battery is performing brilliantly.
I have been using my device pretty regularly today which included 90 minute of GPS, WHILE WiFi tethering on AT&T's LTE network. Bluetooth was on as well. This was over an hour ago, currently at 10 hours 16 minutes w/ 59% battery remaining.
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Interesting that Google and shops are offering RMAs on just 1 dead pixel. On a much larger desktop LCD display of the same resolution you would have to have a much higher number before they even consider an RMA.
Also the pixels are so small on our phones that one dead one is really of no concern - unless perhaps it is a hot pixel, i.e stuck on white, but even then I doubt it will be of much concern.
I am very fussy about dead/hot pixels - so when I purchase a computer monitor I make sure to get one with a hot pixel warranty, and a good dead pixel policy (low acceptable rate).
My Nexus 5 has one dead pixel, but it is so tiny I forget where it is and have to get the right colour to even see the tiny thing. I certainly would not consider replacing it.
Not to mention that if any dust gets in the phone it's going to look like a dead pixel anyway - and it'll happen one day.
Just use your phone, as you normally would. I'm sure you'll not even notice it.

LaurenceGough said:
Interesting that Google and shops are offering RMAs on just 1 dead pixel. On a much larger desktop LCD display of the same resolution you would have to have a much higher number before they even consider an RMA.
Also the pixels are so small on our phones that one dead one is really of no concern - unless perhaps it is a hot pixel, i.e stuck on white, but even then I doubt it will be of much concern.
I am very fussy about dead/hot pixels - so when I purchase a computer monitor I make sure to get one with a hot pixel warranty, and a good dead pixel policy (low acceptable rate).
My Nexus 5 has one dead pixel, but it is so tiny I forget where it is and have to get the right colour to even see the tiny thing. I certainly would not consider replacing it.
Not to mention that if any dust gets in the phone it's going to look like a dead pixel anyway - and it'll happen one day.
Just use your phone, as you normally would. I'm sure you'll not even notice it.
Click to expand...
Click to collapse
i think that 75% of the reports of dead pixels is actually dust between the glass and the screen

I called in my RMA on Monday afternoon. Tuesday night I received the email for RMA and placed the order. My order status just updated to "leaves warehouse on 11/26/13" a few hours ago - no idea how accurate that is but when I ordered from the RMA, it was the same wait time as retail Google Play orders (2-3 weeks). I think in the past people just get a full retail order, not a "service model" the way Apple does things.

S7 Edge Manufacturer Physical Defects/Aberrant Quality Thread

List any and all obvious or apparent physical defects that your phone may have or develop. Please list the carrier, date of build/construction, and the manufacturer location if possible. Hopefully there won't be any to talk about on a large scale! But we all know quality control can be hit or miss in industry mass production these days.

???
Sent from my SM-N920W8 using Tapatalk

Ouch, how rude

lawtq said:
Ouch, how rude
Click to expand...
Click to collapse
LOL to be expected, but rightfully so, hopefully this is a very dead thread that no one needs!

New S7 edge screen problem. Dead pixels?
Hallo. Today I receive new Samsung Galaxy S7 Edge but there is dead pixels in down right corner. Does anybody have the same problem? Thank you and sorry for my english
Look for my video at Youtube: Samsung Galaxy S7 edge screen problem Dead pixels?

spectrumfox said:
No dead pixels on mine yet. If they are bothering you, you should exchange your phone from where you bought it.
Click to expand...
Click to collapse
Yes. It is my plan for tomorow to exchange it.

Yeah they'll swap that thing right out. It's happened to me before.

Definitely a problem
Sent from my SM-N920W8 using Tapatalk

2 dead pixels...sent back yesterday! Will buy another in-store on release day tomorrow. If that one is bad...will stick with my Note 5.

I have a small dust particle below the protective glass on the rear cam about 0,1mm beneath the lens! I now fear this particle will move over the lens over time, so I ordered a second device to see if the screen is OK!
In regard to the screens: THIS is the real problem, because the screen quality differs A LOT!!!
I have seen 3 S7e devices so far, and each of them had a different screen quality...
So it is basically "luck of the draw" if you get a decent screen or not!
I made a few threads about this problems in the past, see here:
http://forum.xda-developers.com/note-4/general/note4-amoled-screen-quality-t2906365
http://forum.xda-developers.com/showthread.php?t=2463786

My S7 Edge drops every call a few seconds after I put the ear near the phone. Tried different SIMs, factory reset, etc. Nothing works. I have a replacement coming, but I have to wait a few days and it's not a good feeling knowing that I paid like 600 euros (plus an upgraded plan).

My unit came scratched out of the box. I'm exchanging it when verizon has stock in store tomorrow.

My SIM-card tray was a little bent on the edge where the hole is on it. It looks like the machine bent it while drilling the hole because it looks like the inner edges of the hole has taken a little beating. The box was fabric sealed when I got it so it has not been used. It doesn't bother me to the point I will exchange phone it's pretty much perfect otherwise but I will probably contact Samsung or something and see if they can give me just a new SIM tray.
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I received a s7 edge from sprint on 3.8.16 and it had a small half circle of dead pixels in the bottom right side of the screen.
After 3 hours on the phone with sprint I was sent a replacement. I picked it up at ups today 3.10.16 and turned it on when I got home. After half way through the initial startup I noticed that I had the same issue only slightly smaller in the lower left hand corner.
Both phones have the dead pixels leading right off the screen. After another long phone call I am being sent my third phone on Monday due to a back order.
This is so bothersome I even called Samsung just to let them know. Hopefully the third times a charm. There is no way this could be a coincidence unless I am somehow that unlucky.

Cst79 said:
My S7 Edge drops every call a few seconds after I put the ear near the phone. Tried different SIMs, factory reset, etc. Nothing works. I have a replacement coming, but I have to wait a few days and it's not a good feeling knowing that I paid like 600 euros (plus an upgraded plan).
Click to expand...
Click to collapse
I had this problem on my note edge and the solution was turn off VoLTE. My understanding was that I was in an area that didnt have a strong LTE signal so the LTE connection kept dropping and picking up causing the phone calls to drop.

adamj546 said:
I had this problem on my note edge and the solution was turn off VoLTE. My understanding was that I was in an area that didnt have a strong LTE signal so the LTE connection kept dropping and picking up causing the phone calls to drop.
Click to expand...
Click to collapse
Just tried to do this with the support operator this morning, he disabled the Voice over LTE for me (no options inside the phone for this - it depends on the operator) and no luck. However, the LTE call should revert to normal call seamlessly in case of weak signal.
All in all, I returned the phone and got my money back since they could only send a replacement on March 25 (!).

Screen hardware failure. Couldn't get a replacement because they were out of stock and on backorder. Had to return it and cancel service. T-Mobile.
Sent from my STV100-1 using Tapatalk

I had a slightly lifted screen at the volume buttons, I could slide a piece of paper inside. Gladly I bring it to Samsung store where I bought it, they gave me another brandnew device and a Samsung Level Box Mini bluetooth speaker as a sorry gift. How nice.

Cracked screen
Today I picked up my S7 Edge with my thumb and forefinger at the bottom right corner and it cracked the sscreen and spiderwebed the entire screen. I inspected the phone and noticed that the glass is raised just a bit around the whole bottom edge of phone. It's enough that you can feel the screen push in.

S7 Edge from Globe Philippines
Not so responsive powerbutton when devices heats up to at least 39C. but works perfectly fine when it cools down,

Screen burn already, first time ever.

I have owned every Galaxy since S2 plus the Note 4 and Active S6
This is the first time I have ever had a Samsung with screen burn.
Just a few weeks old, then again it could just be a defect but never noticed it before. I do like to read on the phone but I have read on phones for years, so nothing different.
Really noticeable when scrolling on a website or anything with a white background.
What are my options, try Samsung warranty or maybe let it be. I am worried it might wear out unevenly and I plan to keep this phone (first ever) for several years.
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Sent from my SM-G930P using XDA-Developers mobile app

Get it fixed under warranty
Sent from my SM-G930F using Tapatalk

Same on mine. Really disturbing
sous GS7

Troll? i don't see anything

lol i dont see anything either

Just got new glasses, yet I'm still not able to spot anything on the screenshots... Damn, need to talk to my optician. :cyclops:

Maybe you're not praying hard enough

Not saying it's not there but I don't see it. I just don't understand how you can get burn in without leaving the image on screen for very long time. You can try a pixel fixing app from playstore and see if that helps.

I have the same thing and no fixing image. In one month the display show dark band....no troll it's true when i scroll on fb or website.
sous GS7

I can't see any burn-in. Maybe describe what your burn in look like or what being burned in.
Or maybe it's just a bad screen uniformity not exactly a burn-in (see this http://forum.xda-developers.com/galaxy-s7/help/hows-everyones-screen-color-unfirmorty-t3333600 )

Get it fix under warranty
I was a little bit fearing that you guys with the Snapdragon would end up having some issue due to eat being higher than the Exynos one. I live in Canada, we normally get the same S series as you guys in the USA. But this time, we got the exynos and I was surprised and SO happy when I discovered it.
good luck dealing with Samsung. I have the SD card issue (connect/disconnect/reconnect/...). I have been dealing with them for 3 weeks. I ended up having to send my device to a Samsung authorized Service center. They said: Need to replace the motherboard + screen since it is impossible to do the task without changing the screen. Cost 690$ CDN. 450$ for the motherboard and 150 for the screen plus 15% taxes (yes I live in Quebec lolll).
Then, they called me with the estimate. I said contact Samsung since its under warranty and I have tones of emails back/forth, and phone calls with there executive management department. Every time I speak to one person, I have to repeat the all thing to another one. They seem to not keep tract of their records, email exchange, etc.
Now they say I have to pay for the Screen replacement. I am still fighting with them on the fact that the motherboard cannot be replace without replacing the screen... Over and over. And I am a Lawyer. I have spent over 15 hours on the phone with them to date and still my phone is sitting to the repair service. They would not talk to each others. Extremely weird all the story. But I kept tract of everything and I am sending email to everyone I have dealt with all the time. All this to not have my phone for 2 weeks now... and at least another week before it gets back.
They will have no choice then to pay (of COURSE) and I know it... this is my job to do so.
Lol and re-Lol. I have owned 2 S1, 2 S2, 3 S3, 2 S4, 3 S5... and they just dont seem to want to deal promptly with their hardware issue. Really frustrating. I am charging 350$/hour... I have lost a lot of money (time) on this. I will sue them for it in the end. They will be easy for me. They wont even send a Lawyer in Ottawa (where I live) since they have no representative here. And their legal fees will be over 10K to fight. My demands will be around 5K to date.
Good luck

We are in the same boat...
Nextstep said:
I have owned every Galaxy since S2 plus the Note 4 and Active S6
This is the first time I have ever had a Samsung with screen burn.
Just a few weeks old, then again it could just be a defect but never noticed it before. I do like to read on the phone but I have read on phones for years, so nothing different.
Really noticeable when scrolling on a website or anything with a white background.
What are my options, try Samsung warranty or maybe let it be. I am worried it might wear out unevenly and I plan to keep this phone (first ever) for several years.
(Second image is an example of a reading app.)
Sent from my SM-G930P using XDA-Developers mobile app
Click to expand...
Click to collapse
I'm also in the same situation as yours.
First let me get into a major issue I'm facing,
http://forum.xda-developers.com/showpost.php?p=66463345&postcount=71
and the same problem as yours,
http://forum.xda-developers.com/galaxy-s7/help/grey-lines-display-t3360635
I'm gonna try warranty tomorrow again because I believe they had given me a faulty display during the repair.

Every Samsung phone I've owned has had horrible screen burn in, even with brightness at low. I finally quit buying them but my old lady still does. She decided on an iPhone last time because of the screen burn. So from the galaxy s all the way to the galaxy s6 every phone had burn in.

I'have s1 to 7 too. But first for me with display who as 1.5 month. Only on white/grey as usual on amoled. I think it's more visible since s6 s7 qhd resolution.
sous GS7

me, my brother and father bought sgs7 new ones and i can say that all 3 have screen burns (black spots or lines)i couldnt believe when i saw that and i came from xperia z5 which also had screen burn but there were white spots on xperia instead off black ones and i send to sony waranty and they replaced the screen in one week and now the screen is flawlees....definetly going to samsung waranty and see what they will say. :fingers-crossed:

Samsung warranty is a random world. Send for one problem back with 2 problem lol. It's for this i stay with mine (sorry for the very poor english). I love samsung product and amoled display but with the grey and white there is always a prob. Rrr
sous GS7

The Dreaded Yellow Tint...

Do any of you have the slight yellow hue at the bottom 1/3 of your screen? It's especially noticeable on the settings menu. This happened with my HTC 10, and it took 3 phones to finally get a good screen. UGH! Time to return and try again...

I have a very slight yellow tint at the bottom of the screen also, but nothing which would justify a return.
Think it could come from the screen circular polarized filter, as from the screen viewing angle, this yellow tint varies on my phone
"Kind of" same effect seen on Google Pixel 2 XL, with a blue tint on the third top of its screen:
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Source:
5 Things We Learned from the Pixel 2 XL POLED Debacle (second point of linked article)

In display settings you can adjust the colour temp. Set it to a little cooler and I think it's gonna be fine . My unit is fine, no tint, no backlight bleed, everything as expected.

My new replacement from Amazon will be here tomorrow! It's kind of like the Pixel 2 pic up above, but imagine the blue at the bottom as yellow, and it's when you're looking directly at it... not at an angle. Hopefully, the second one is good.
P.S. I had no issues with the buttons!

make sure sRGB is turned off or tune it to a better color profile

holz75 said:
My new replacement from Amazon will be here tomorrow! It's kind of like the Pixel 2 pic up above, but imagine the blue at the bottom as yellow, and it's when you're looking directly at it... not at an angle. Hopefully, the second one is good.
P.S. I had no issues with the buttons!
Click to expand...
Click to collapse
So what about your replacement unit? Mine has this light yellow tint as well and I ordered it from the HTC Club/Digital River.
Just sent them a mail today from HTC.com, but I guess I'll have a reply during week days.
I'll have a chat conversation on the website too at this time to ask about a replacement.
If they can't make me a replacement, I'll ask a refund and wait a bit before making a new order with it.
Otherwise, coming from a Galaxy S7 edge, this HTC U12 is really great! Too bad I have to send it back but at this price, I guess I'd like to have a "perfect" unit
P.S.: the picture doesn't show it really well but the yellow tint is quite noticeable in real life (I was waiting for a screen protection before removing the base covers too ;p).

Tony-Coasterrider said:
So what about your replacement unit? Mine has this light yellow tint as well and I ordered it from the HTC Club/Digital River.
Just sent them a mail today from HTC.com, but I guess I'll have a reply during week days.
I'll have a chat conversation on the website too at this time to ask about a replacement.
If they can't make me a replacement, I'll ask a refund and wait a bit before making a new order with it.
Otherwise, coming from a Galaxy S7 edge, this HTC U12 is really great! Too bad I have to send it back but at this price, I guess I'd like to have a "perfect" unit
P.S.: the picture doesn't show it really well but the yellow tint is quite noticeable in real life (I was waiting for a screen protection before removing the base covers too ;p).
Click to expand...
Click to collapse
I just returned my replacement! I agree... If I'm spending this much money, I'm going to wait for the perfect unit. I have an HTC 10 that has an amazing screen, so if my u12 doesn't compare, I'll just send it back. Since you ordered thru HTC and it's within 30 days, I'd suggest getting a refund and ordering another. If you ask for a replacement thru warranty, you're not guaranteed a new unit (probably unlikely), but it's much easier to return with no questions asked and buy another.

holz75 said:
I just returned my replacement! I agree... If I'm spending this much money, I'm going to wait for the perfect unit. I have an HTC 10 that has an amazing screen, so if my u12 doesn't compare, I'll just send it back. Since you ordered thru HTC and it's within 30 days, I'd suggest getting a refund and ordering another. If you ask for a replacement thru warranty, you're not guaranteed a new unit (probably unlikely), but it's much easier to return with no questions asked and buy another.
Click to expand...
Click to collapse
So does that means your replacement unit was also affected? Oooh... better to wait before getting this U12
When I bought my Levono X1 Carbon (from Lenovo official website and it was using the Digital River platform too), the first unit had a dead pixel and I asked for a replacement. I had no problem exchanging it so I hope this will be the same for HTC.
Technically, in France, we have a return policy of 15 days from the reception day, not 30. I'm using this choice for now and will see when their desks will open on Monday. Otherwise, like I said above and on what you suggest, I'll ask a refund and order a new one. But I don't know if I'll place the order right behind the refund - I'd like to be sure if current units are affected with this yellow tint.
No one else is affected like us?

Tony-Coasterrider said:
So does that means your replacement unit was also affected? Oooh... better to wait before getting this U12
When I bought my Levono X1 Carbon (from Lenovo official website and it was using the Digital River platform too), the first unit had a dead pixel and I asked for a replacement. I had no problem exchanging it so I hope this will be the same for HTC.
Technically, in France, we have a return policy of 15 days from the reception day, not 30. I'm using this choice for now and will see when their desks will open on Monday. Otherwise, like I said above and on what you suggest, I'll ask a refund and order a new one. But I don't know if I'll place the order right behind the refund - I'd like to be sure if current units are affected with this yellow tint.
No one else is affected like us?
Click to expand...
Click to collapse
I'm not really sure? Maybe others aren't as OCD as us. Yours is definitely worse than mine, but I still couldn't deal with it. What color was your phone? Mine were both ceramic black, so maybe I'll try blue next. I'll wait a little bit to buy again too.

Have you received your replacement unit or have you already send it back?
Maybe we're the only ones affected by this yellow tint, maybe we are too OCD I'll be sure when I'll (eventually) get the new unit x)
I ordered the translucent blue one so not sure by switching colors, you'll solve any screen problem ^^
Sadly I have to deal with HTC for now as I ordered the phone in the HTC Club for the cheaper price. Otherwise, I would try with Amazon. The phones aren't supposed to be dispatched from the same depots but it might be a faulty production, so yes, better to wait before ordering one.

Yup, I returned the replacement today. I may order 2 next time, and then hopefully return only one. Ha. Stupid yellow tint.

Some news from my problem: HTC accepted to take back the defective phone and only offered me the refund option. So I'll wait a bit before making a new order Will stick with my S7 edge a bit longer =]

Great! I'm waiting for my refund to be processed before buying again. Oh, I will get one without yellow tint! ?

Tony-Coasterrider said:
Some news from my problem: HTC accepted to take back the defective phone and only offered me the refund option. So I'll wait a bit before making a new order Will stick with my S7 edge a bit longer =]
Click to expand...
Click to collapse
Placed my order for 2 x blue 64gb. Let's hope 1 doesn't have yellow tint!

Nice! Feel free to keep us to date when you receive them
Actually, in France especially, HTC mentions on their website they will ship new units at late July/early August. Maybe you'll get the last units of a « first wave ».
Hopefully during August or during September, it will be a new wave letting avoiding this yellowish tint.

I THINK WE HAVE A WINNER! It only took 4 phones to get there... Haha.

holz75 said:
I THINK WE HAVE A WINNER! It only took 4 phones to get there... Haha.
Click to expand...
Click to collapse
Mind posting some pics?

It's really hard to capture yellow tint or no yellow tint from a picture.

Keep it trying Just take a pic from the phone parameters and we will notice, or not

So, I received my other unit, from Amazon this time. And let's say that this unit has a worst screen than my first unit: the tint is noticeable at both bottom and top edges...
I guess I'll have to get in touch with Amazon and still hope for a homogeneous screen =o

Are you experiencing purple spots, green tint, or a burned image on screen?

Howdy folks, it seems the new Moto Edge 5G is exhibiting the same issues as seen on the Moto Edge+ since they share the same screen hardware. These issues are popping up usually within a few days of ownership and are starting to flood the moto support forums. Since we're an amazing group of members here at XDA, I figured I'd try to nail down some common ground and create a thread to discuss.
If your screen is exhibiting one of the following issues, please reply to the thread with the symptoms, the manufacturer birth-date (on bottom of phone's box), and a photo if possible. Please also share how long the phone was used before symptoms appeared, and whether it had been after a prolonged use period like all day gaming, or just poof it happened.

My Moto Edge 5G is exhibiting the purple splotches around the edges of the screen as well as the green tint.
Manufacturer Birthday: 07/09/2020
Appeared after 4th day of ownership, after long day of sporadic use.

I have a green haze right around the edges and I can't tell if that is apart of an edged screen. Will continue to monitor it.

If it's like the Edge plus and they basically share the same screen I doubt it will get better and will likely need a replacement phone. They did push a software update to the Edge plus that supposedly helped some phones if it hadn't started yet or was very early in the process.

As a person who is in the market for a new device due to a failing battery in my HTC 10, what would the general consensus be on buying and Edge right now? If it matters, I'd buy from the big yellow tag place since they have it in stock and are close. And then if the device has to be returned as well...
Wish they made the G Stylus with 5G

lennykravitz2004 said:
As a person who is in the market for a new device due to a failing battery in my HTC 10, what would the general consensus be on buying and Edge right now? If it matters, I'd buy from the big yellow tag place since they have it in stock and are close. And then if the device has to be returned as well...
Wish they made the G Stylus with 5G
Click to expand...
Click to collapse
At the $500 price point it was a great deal, at its current $700 price point... I'd go elsewhere. Especially with the widespread screen problems, just look at the reviews on the yellow tag store.

Here's a great photo of the green symptoms side by side. Left is the old one, right is the new one. Pretty significant.
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SurferNerd6987 said:
Here's a great photo of the green symptoms side by side. Left is the old one, right is the new one. Pretty significant.
Click to expand...
Click to collapse
Are you trying to talk me back into getting one now?
*sigh* this is a case where you want something to work out so bad, you try to find excuses to ignore facts. and the $700+ price tag.
it just looks gorgeous.

lennykravitz2004 said:
Are you trying to talk me back into getting one now?
*sigh* this is a case where you want something to work out so bad, you try to find excuses to ignore facts. and the $700+ price tag.
it just looks gorgeous.
Click to expand...
Click to collapse
There's no proof the new one won't start it in a few days. if you want to spin the wheel of chance, go for it. But at $700 I think there's better options out there. OnePlus Nord, Pixel 4a 5G.

Haven't experienced any screen problems, I purchased my device unlocked for $349.99, which is amazing for a 5G device

I will add my $0.02 to this and say I believe it is an LED issue. LEDs might not be getting the right voltage at low levels. Try with an all-white photo. lower your brightness. I bet you could not tell. Try with any other color and you will probably not tell. It is most notable with a super dark grey picture. The kind of dark grey that has a hint of green in it already. Turn the brightness all the way down, then up to about 15-20 percent. You should be able to see it then. I think it is an LED voltage control issue. Software update that was mentioned by one of you up above would make sense to me. Maybe I might just be imagining things or mine is just different than every one elses. The way mine started was at the top of the screen showed it lightly, then it got a bit worse. It has stayed since then. I bought this on the 2nd of August, received it on the 4th. Screen started on the 10th. Today the 16th has not had a change since I believe the 13th, if I remember correctly. It is rooted with Magisk and EdXposed. I might make a return/repair request tomorrow.

So I'm at 4 days with my replacement Edge and it's working correctly so far.

#3 unit
Another replacement unit.
Finger crossed

you really scare me with your screen problems. For the moment (5 days) I have no problem with my Edge (purchase in France) but what scares me is that it does not happen immediately and I do not have a purchase invoice (gift) .... I hope I have no problem soon: /
I really hesitate to sell it quickly so as not to have a problem ....

I have a very Little problema when I'm on dark grey screen with 2 or 3 % of brightness in 90hz mode... if I try to use 60hz mode the display is absolutely perfect..

Ok i have green tint...only at low brightness i have it...i'm si dissapointed....

I don't know what the HELL is happening
Moto Edge is not alone
https://www.sammobile.com/news/infa...sue-returns-galaxy-tab-s7-plus-note-20-ultra/

They can fix it by letting us adjust screen hues , like how Samsung has , so we can calibrate it

Yep, just noticed it today. Took awhile (bout 3weeks). I've been in dark mode, and my wallpaper's of blackness, didn't notice. It's severely getting worse, quickly. Did anyone notice, after the September update? Time to contact best buy.

Mine started out pretty minor, but has been getting progressively worse over the last few weeks. Initially seemed heat related as I only noticed it while using Google Maps in navigation mode. IT would start out as slight dark ghosting of the screen image on the right side of the screen and would progressively creep to the left side. Mostly it's a darkening of the correct image by ghost image of higher up, in particular it's seen as a dark circle where the front camera is. If the part of the image being ghosted is a strong color it will be ghosted in green or purple. As the screen is scrolled the ghosted images move as well. It's since gotten to the point normal usages more then 10-15 mins cause the issue. If I use the camera too long in the heat or sun then the lower part of the screen will go white and the touch digitizer stops working. Attached is a photo taken while the screen was 2/3s white with my company iPhone.
The warranty replacement arrives tomorrow. I just ran the most recent update QPD30.114-23-2 installed claiming fixes for screen issues, but still saw the ghosting after the reboot.