Database Info

[Q] Any Hurry to RMA?

I got my 16GB black n5 in today and it is pretty defect free. there is one dead pixel in the middle of the device that I can only imagine will drive me crazy when im looking at the device for extended periods of time
is there any rush to RMA this device? it has a year warranty from google right? if i waited 1-6 months to let the hype die down and let the people with real defects get their replacements, would i still be able to contact google and get a free replacement for the dead pixel?

How did you check for the dead pixel? I used an app and couldn't find anything. Ether I'm very lucky or just can't notice them.
Sent from my Nexus 5 using Tapatalk

Alaris said:
How did you check for the dead pixel? I used an app and couldn't find anything. Ether I'm very lucky or just can't notice them.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
i think you're lucky. i have what looks like one dead pixel about an inch down from the middle of the top of the screen. it stays black no matter what color the 'dead pixel test' apps flash the screen.
i dont notice it until i notice it lol, which usually happens when im scrolling something(home screen, website, etc)
the phone doesn't have any other reported issues. only a tiny bit of backlight bleeding, but i think that's ok. and the power button does rattle, but only a tiny tiny bit. if it weren't for the dead pixel, i wouldn't even be thinking about returning it.
i just feel that some people have truly unusable devices, and if I RMA mine now, then it can delay theirs. i just wanna be sure i could RMA it in like 3-6 months or so

Me too
i have a dead pixel on my n5 as well. check out my post with the pic

Danggit, I'm in a similar situation. About an inch up from the bottom middle-right of the screen, there's a bright green cluster of pixels plaguing me. I've tried apps to fix dead pixels, but it doesn't seem to be fixing it. Google is going to get me a replacement, but I hope they don't ask me to send back my phone before I get a new one. This is my only phone I have access to!

Rarscaryfrosty said:
Danggit, I'm in a similar situation. About an inch up from the bottom middle-right of the screen, there's a bright green cluster of pixels plaguing me. I've tried apps to fix dead pixels, but it doesn't seem to be fixing it. Google is going to get me a replacement, but I hope they don't ask me to send back my phone before I get a new one. This is my only phone I have access to!
Click to expand...
Click to collapse
from what i hear. they put a 350 dollar hold on your account(an additional one). you then need to print out an RMA form and put it in the original box. when the replacement phone arrives you will be able to give the UPS guy your old phone in the box(or they ship you an additional box that you need to drop off or schedule to have them pick it up). once they get the defective phone they will release the hold on the funds so that it goes back into your account.
i hear they have replacement stock too, so you wont have to wait 4+ weeks in order to get a new one

Enddo said:
from what i hear. they put a 350 dollar hold on your account(an additional one). you then need to print out an RMA form and put it in the original box. when the replacement phone arrives you will be able to give the UPS guy your old phone in the box(or they ship you an additional box that you need to drop off or schedule to have them pick it up). once they get the defective phone they will release the hold on the funds so that it goes back into your account.
i hear they have replacement stock too, so you wont have to wait 4+ weeks in order to get a new one
Click to expand...
Click to collapse
Customer service told me today to expect 3-4 weeks for a replacement unit to even ship out. I just charged my phone for the first time last night, and it got down to 5% battery with 11 hours of standby. I had no apps running, and I had not even touched my phone once while at work. This is a bit disheartening for me since my old Nexus 4 would have 70-80% power left even after all the hours of being untouched while at work.

Rarscaryfrosty said:
Customer service told me today to expect 3-4 weeks for a replacement unit to even ship out. I just charged my phone for the first time last night, and it got down to 5% battery with 11 hours of standby. I had no apps running, and I had not even touched my phone once while at work. This is a bit disheartening for me since my old Nexus 4 would have 70-80% power left even after all the hours of being untouched while at work.
Click to expand...
Click to collapse
My replacement order says 2-3 weeks for delivery, I don't have any reason to think it's going to be any sooner. A question I've posed to Google but haven't received an answer on is that the replacement receipt says I have 21 days to return the unit being replaced. However, it also says I can either return it now or wait until I receive the replacement.
So, a bit of a contradiction there. Still not sure if I have to return within the 21 days or if I can wait until the replacement arrives. I've already given my Nexus 4 to my daughter, so I'm without a phone if I send this one in. Grrr.

Rarscaryfrosty said:
Customer service told me today to expect 3-4 weeks for a replacement unit to even ship out. I just charged my phone for the first time last night, and it got down to 5% battery with 11 hours of standby. I had no apps running, and I had not even touched my phone once while at work. This is a bit disheartening for me since my old Nexus 4 would have 70-80% power left even after all the hours of being untouched while at work.
Click to expand...
Click to collapse
Dude, I have zero dead pixels & only a tiny bit of light bleed. My speaker is loud & I don't have any buttons rattling. My screen colors are wonderful & my battery is performing brilliantly.
I have been using my device pretty regularly today which included 90 minute of GPS, WHILE WiFi tethering on AT&T's LTE network. Bluetooth was on as well. This was over an hour ago, currently at 10 hours 16 minutes w/ 59% battery remaining.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

Interesting that Google and shops are offering RMAs on just 1 dead pixel. On a much larger desktop LCD display of the same resolution you would have to have a much higher number before they even consider an RMA.
Also the pixels are so small on our phones that one dead one is really of no concern - unless perhaps it is a hot pixel, i.e stuck on white, but even then I doubt it will be of much concern.
I am very fussy about dead/hot pixels - so when I purchase a computer monitor I make sure to get one with a hot pixel warranty, and a good dead pixel policy (low acceptable rate).
My Nexus 5 has one dead pixel, but it is so tiny I forget where it is and have to get the right colour to even see the tiny thing. I certainly would not consider replacing it.
Not to mention that if any dust gets in the phone it's going to look like a dead pixel anyway - and it'll happen one day.
Just use your phone, as you normally would. I'm sure you'll not even notice it.

LaurenceGough said:
Interesting that Google and shops are offering RMAs on just 1 dead pixel. On a much larger desktop LCD display of the same resolution you would have to have a much higher number before they even consider an RMA.
Also the pixels are so small on our phones that one dead one is really of no concern - unless perhaps it is a hot pixel, i.e stuck on white, but even then I doubt it will be of much concern.
I am very fussy about dead/hot pixels - so when I purchase a computer monitor I make sure to get one with a hot pixel warranty, and a good dead pixel policy (low acceptable rate).
My Nexus 5 has one dead pixel, but it is so tiny I forget where it is and have to get the right colour to even see the tiny thing. I certainly would not consider replacing it.
Not to mention that if any dust gets in the phone it's going to look like a dead pixel anyway - and it'll happen one day.
Just use your phone, as you normally would. I'm sure you'll not even notice it.
Click to expand...
Click to collapse
i think that 75% of the reports of dead pixels is actually dust between the glass and the screen

I called in my RMA on Monday afternoon. Tuesday night I received the email for RMA and placed the order. My order status just updated to "leaves warehouse on 11/26/13" a few hours ago - no idea how accurate that is but when I ordered from the RMA, it was the same wait time as retail Google Play orders (2-3 weeks). I think in the past people just get a full retail order, not a "service model" the way Apple does things.

[Nexus 5] Stock Levels/End of Production

I don't know about the rest of the world but here in Australia the Black 16GB & 32GB versions of the Nexus 5 I believe will no longer be made available. Just like the Nexus 10 followed by the 7 the nexus 5 is now no longer available in the Google Play Store 'we are out of inventory, check back soon' is the message we get here down under. The white and red variants are still available but I believe only whilst stock lasts, once sold they will more then likely be labeled the same.
I couldn't help but contact Google to find out the ETA on the black variant and the response I got only confirmed my thoughts.
As quoted by a Google Sales Representative, 'the availability for Australia is certainly nil and i can only confirm that there is no ETA made available to us at this point in time, I can also confirm that we do not have any current stock shipment of the black nexus devices'.
'We do however still currently have the white and red variant available in 16/32GB in your country'.
So what are your thoughts? Has Google stopped production of the Nexus 5 and trying to sell their last stocks of the red and white variant to make way for the Nexus 6? Maybee or maybee not, only time will tell i guess, with the rumored Nexus 6 around the corner i wouldn't be surprised.
What are the stock levels in your country?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

I just checked a moment ago and in the US we can order the 32 gig in all 3 colors and the 16 gig in red. Black and white are currently out of stock

It makes sense that they'll ramp down production. Better to leave 10,000 people wanting to pay full price for something that doesn't exist than to have 10,000 boxed units that no one wants to pay half price for. Supply and demand. Its 10 months old now.
Sent from my Nexus 5 using Tapatalk

Still available in China, though not from google. Google isn't available here atm.

rootSU said:
It makes sense that they'll ramp down production. Better to leave 10,000 people wanting to pay full price for something that doesn't exist than to have 10,000 boxed units that no one wants to pay half price for. Supply and demand. Its 10 months old now.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Kinda reminds me a bit of the OnePlus One availability, lol...

All three variants of both sizes available here in India and delivery period is set to "Leaves warehouse in 1-2 business days".

I think they did slow down their production. I remember seeing a post here a couple of weeks ago where someone was RMA'ing his/her device and asked if they were getting a brand new phone. They were told by the rep that it will be a refurbished phone because they're not producing new ones anymore.

In the US, they're out of black and white 16GB Nexus 5. Everything else however is still available including the 16GB Red Nexus 5.

In Canada there are no black available in either size. Both are available in red. White only available in 32gb. As of a few min ago.
I agree that if the Nexus 6 is on the horizon they will start to slow or stop production of the 5. I'm sure more will be available soon tho.

marleyfan61 said:
In Canada there are no black available in either size. Both are available in red. White only available in 32gb. As of a few min ago.
I agree that if the Nexus 6 is on the horizon they will start to slow or stop production of the 5. I'm sure more will be available soon tho.
Click to expand...
Click to collapse
Hope so my friend I gave mine to my wife when I received my OnePlus One which I sold a week later now I'm using my sons moto G, which is quite nice really but not as good as a Nexus. I could order the red one but I'm not sure if the resale value will be the same as the black when it comes time to upgrade to the Nexus 6. I think I'll wait a few more days before I order the red, but I've heard it's more like a bright orange color, not sure if i want a brought orange phone though. I guess nothing a case wouldn't cover up, lol...

So is the One Plus really not as great as everyone says since you parted ways with it? Was the Moto G just temporary before deciding to return to the Nexus 5?
They usually have Nexus 5 sales on eBay, probably wouldn't pay full retail price now. Get a new one off eBay and get a Squaretrade warranty. You'll be more than likely able to find a Nexus 5 in any color you'd like.

TheLastSidekick said:
get a Squaretrade warranty.
Click to expand...
Click to collapse
*insurance?

Lethargy said:
*insurance?
Click to expand...
Click to collapse
LMFAO I remember that convo

TheLastSidekick said:
So is the One Plus really not as great as everyone says since you parted ways with it? Was the Moto G just temporary before deciding to return to the Nexus 5?
They usually have Nexus 5 sales on eBay, probably wouldn't pay full retail price now. Get a new one off eBay and get a Squaretrade warranty. You'll be more than likely able to find a Nexus 5 in any color you'd like.
Click to expand...
Click to collapse
Definitely not worth all the hype IMHO, yeah Moto G is a temp device. Haven't seen any drop in price on eBay if anything people are asking more. Might just go the white 32gb from Google play
EDIT: Squaretrade Warranty???

occtec said:
Definitely not worth all the hype IMHO, yeah Moto G is a temp device. Haven't seen any drop in price on eBay if anything people are asking more. Might just go the white 32gb from Google play
EDIT: Squaretrade Warranty???
Click to expand...
Click to collapse
I also have a white 32GB
And Squaretrade warranty is essentially an insurance policy for your phone but it's third party.
More info here :
http://m.squaretrade.com/m/home

TheLastSidekick said:
I also have a white 32GB
And Squaretrade warranty is essentially an insurance policy for your phone but it's third party.
More info here :
http://m.squaretrade.com/m/home
Click to expand...
Click to collapse
Thanks for the link, did you choose white by choice? Are you happy with it, I was considering the red but might be a bit to bright and not sure if resale value would be the same. Is the back of the white nexus polycarbonate?

occtec said:
Thanks for the link, did you choose white by choice? Are you happy with it, I was considering the red but might be a bit to bright and not sure if resale value would be the same. Is the back of the white nexus polycarbonate?
Click to expand...
Click to collapse
Yes, I chose white by choice because I feel like black phones are the norm. Also, the black was sold out at the time. I'm very happy with it, but I do use a black and white case Ballistic SG MAX case for protection. I believe the back is pure plastic, then again I don't think I know what poly carbonate truly is to be honest, if I had to take a guess doesn't it kind of increase your grip? On the white Nexus 5 backing the grip is soft but very slippery. Maybe all Nexus 5 are polycarbonate I just honestly didn't know.

TheLastSidekick said:
Yes, I chose white by choice because I feel like black phones are the norm. Also, the black was sold out at the time. I'm very happy with it, but I do use a black and white case Ballistic SG MAX case for protection. I believe the back is pure plastic, then again I don't think I know what poly carbonate truly is to be honest, if I had to take a guess doesn't it kind of increase your grip? On the white Nexus 5 backing the grip is soft but very slippery. Maybe all Nexus 5 are polycarbonate I just honestly didn't know.
Click to expand...
Click to collapse
Yeah I've heard that the white have a very slippery back, yet the black seemed to have a better grip. The Ballistic case looks quite solid. I like the spigen slim armor case, doesn't add to much bulk but has awesome shock protection

occtec said:
Yeah I've heard that the white have a very slippery back, yet the black seemed to have a better grip. The Ballistic case looks quite solid. I like the spigen slim armor case, doesn't add to much bulk but has awesome shock protection
Click to expand...
Click to collapse
Yes the Spigen cases are very neat. I purchased a Spigen Neo Hybrid Golden champagne case. Looks classy and gives you a good form and protection. I still occasionally use it.

TheLastSidekick said:
Yes the Spigen cases are very neat. I purchased a Spigen Neo Hybrid Golden champagne case. Looks classy and gives you a good form and protection. I still occasionally use it.
Click to expand...
Click to collapse
Anyway it's time to hit the hay [emoji99] , hopefully when I wake up in the morning, Google will have a nice black 32gb surprise for me [emoji12]
Catch ya soon [emoji106]

Vertical line on Gear S2 Classic display

I recently bought a Gear s2 classic and just noticed it has a very small vertical black line on the display. It's only probably a pixel wide and it runs up and down the screen a few mm left of center. I first noticed it on solid backgrounds such as the weather app. You have to look pretty close to notice it, but it's definitely there. Also, once you see it you cannot un see it! You can also see it on some of the watch faces that have sold color backgrounds. It is unnoticeable on darker or black backgrounds. I returned the watch and bought another Gear S2. Same problem. It has that small line in the exact same place! Am I super unlucky? Do you think this is some display defect? Is it just a normal part of the display? Has anyone else seen this issue? Again, you have to look close, I didn't notice it from far away.
Getting a third Gear S2 classic in the mail tomorrow! We'll see if it has the same issue.

I just have the regular S2, but checked on the blue "add city" Weather widget screen using 3x magnifying glasses. I have no line(s) whatsoever. Seems like you did get unlucky, twice.

FitzAusTex said:
I just have the regular S2, but checked on the blue "add city" Weather widget screen using 3x magnifying glasses. I have no line(s) whatsoever. Seems like you did get unlucky, twice.
Click to expand...
Click to collapse
I guess so! I Took a pic of it with my phone. Exact same place on both Classics. I had a regular Gear S2 and never noticed the line. The line is vertical right in between the zero.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

In case anyone was curious, I just received my third Gear S2 classic. It has the same line in exactly the same place. However, It is not quite as dark this time. I bet all the displays have the same issue. It might be part of the manufacturing process? This also may only be an issue on the Classic models, as I haven't seen a regular model with the line yet. If you have a classic take a real close look at the display. I have a hard time believing i'm the only person with this issue. Especially since the issue is the same on 3 different watches from different stores! (Macy's, Best Buy, Amazon)

Photo ?

I'm too new on here to post links/photos... Can I PM you a photo? I took a good one of it actually.
Here we go.. 3 watches with the same exact line... :/
http://imgur.com/YlrRR11

Supraguy88 said:
I'm too new on here to post links/photos... Can I PM you a photo? I took a good one of it actually.
Here we go.. 3 watches with the same exact line... :/
http://imgur.com/YlrRR11
Click to expand...
Click to collapse
Thanks for the photo. I just rechecked my regular S2 with brightness at 5 and 10 on the add city weather screen wearing 3x magnifying glasses and I definitely do not have that line where you do, or anywhere else. That sucks!

Thanks for looking into it again. I still think this is just a problem with the Classic models. I've had 2 regular models (one for me and my GF) and both of those did not have the defect. I have yet to see it on a regular model. Classic number 4 is arriving today. If it has the defective display I'll probably just keep it.. Sigh. I'll definitely be contacting Samsung however!

Good news! My 4th Gear S2 Classic doesn't have the line! ? That's a lot of defective watches! I'm a happy camper! Just put my metal band on and I'm returning the last defective watch to Amazon.

I have the defect vertical line on my gear s2 and returning mine today. I happened to notice it this weekend and found this post.

I have the same line in my standard model which I received today

My gs2 classic has the same line in the same place. Ive tried the pixel repair app but with no satisfaction. If you find a way to fix it let me know. Other than the line i have no problems with the watch.

dogma13 said:
My gs2 classic has the same line in the same place. Ive tried the pixel repair app but with no satisfaction. If you find a way to fix it let me know. Other than the line i have no problems with the watch.
Click to expand...
Click to collapse
I couldn't find a way to fix it (there is none) so I sent it back...

I too have the same problem, except mine has two vertical parallel lines approximately 12mm apart and straddling the centre of the display
I thought it was part of the Design, however now you guys have the same I think not
Could you advise where to get the pixel repair app.?

I have an Gear S2 Sport for 11 days, today I saw 1 stuck pixel (i guess it was a group pixels, but after some time just 1 left). Yes, it isn't vertical line, but It's annoying too much. I tried to run pixel repair for not a long time, maybe 5-7 minutes at all, but nothing.

woloss said:
I have an Gear S2 Sport for 11 days, today I saw 1 stuck pixel (i guess it was a group pixels, but after some time just 1 left). Yes, it isn't vertical line, but It's annoying too much. I tried to run pixel repair for not a long time, maybe 5-7 minutes at all, but nothing.
Click to expand...
Click to collapse
I don't need the pixel repairer now because , on Sunday I sent mine back through Curry's and the new one came yesterday, I am glad to report there are no lines or issues, really pleased I didn't get another one that had issue's
I have had a lot of bad luck, this is the fourth and final one, very happy.
1st 1 was off internet S2 sport, supposed to be new, but was locked to someone's Samsung account. (got refund)
2nd was new from curry's S2 Sport, went back after 1 week when I noticed the strap delaminating from clasp.
3rd bought from curry's was the classic upgrade to get rid of strap problems of sport. sent back due to line problem on screen.
4th Replacement Classic, perfect in all aspects. I think I'll be ok now finally. £299.00 later (excluding 4 bands & screen protector) which set me back a further £135. there is a new strap out, A Ceramic one by Samsung not available except in France for about £100 I gotta have it too.

On my 4th watch now..The display was perfect until just recently. The SAME LINE developed in the SAME SPOT! Apparently this must be a wide spread defect, because my display didn't have it, but now it does. It's not as dark as the first watch, but I have a feeling it gets worse. I bet many people have the same problem, they just haven't noticed it yet! I can't unsee the line! I wish I hadn't randomly decided to look for it.

I've got exactly the same line as you've described on my Gear S2 classic. I've got the watch almost 6 months back but noticed this line only recently. So I don't know if this line has developed over time or was there the entire time
Besides this issue (and another issue with the loss of paint on a side button) I do love this watch. But this lack of qualtity is very annoying - especially while looking at the price of the device

White lines on new U11+

Ok so I've had my U11+ 6/128gb for about 2 weeks now and I absolutely love it but the white line issue is real and I'm gutted. It seems to be heat activated as it occurs most when I take it out of a inside jacket pocket or my jeans pocket and shows up most on light colours especially blues.
Now I have to get in touch with HTC which is going to be a minefield as I don't have a registered account as I paid in full with PayPal. I only have my email address and order number and you can't even get in touch with them without an account lol. Luckily I saved all the order emails.
Love the phone but HTC as a company are really not doing themselves any favours. I had to jump through hoops to get the phone now I bet thus RMA process is a nightmare.
I'd post pictures but this is my first post and the site wouldn't let me, I can email them to an admin to add?

Lelisevis said:
Ok so I've had my U11+ 6/128gb for about 2 weeks now and I absolutely love it but the white line issue is real and I'm gutted. It seems to be heat activated as it occurs most when I take it out of a inside jacket pocket or my jeans pocket and shows up most on light colours especially blues.
Now I have to get in touch with HTC which is going to be a minefield as I don't have a registered account as I paid in full with PayPal. I only have my email address and order number and you can't even get in touch with them without an account lol. Luckily I saved all the order emails.
Love the phone but HTC as a company are really not doing themselves any favours. I had to jump through hoops to get the phone now I bet thus RMA process is a nightmare.
I'd post pictures but this is my first post and the site wouldn't let me, I can email them to an admin to add
Click to expand...
Click to collapse
I want to buy an HTC U11+ but the place from where I will buy it has no warranty unless you try it in the shop, do you think it's easy to spot this fault ?

vegetaleb said:
I want to buy an HTC U11+ but the place from where I will buy it has no warranty unless you try it in the shop, do you think it's easy to spot this fault ?
Click to expand...
Click to collapse
I have no doubt mine is a totally isolated incident, I'm not a burning pitchforks kind of guy, you'll be fine. Its a hell of a phone. As for testing for it, try to get a solid light coloured background and run your finger up and down, it doesn't need to be heavy, even the lightest feather touch will bring the lines and discolouration up.
Its obviously a digitizer or some sort of bonding issue, it's just typical that it would be mine. My wife decided to treat me and I went from a cheap Chinese OnePlus thats served me well for 2 years to the HTC U11+ (which is actually my early april 40th birthday present) and I get a faulty one.
Still worse things happen. Goodluck with the purchase, you won't regret it.

Does it fade away quickly?
I have literally had it seconds ago
It looked like lines in a notebook.
It was charging when I took it out of a slide in pocket case.
I saw the lines while I was swiping over the screen in Tapatalk, but it faded away very quickly.
Haven't seen it before but I have mine for just 2 weeks now.
Gesendet von meinem HTC U11 plus mit Tapatalk

Sorry folks, I tried to post a few pics but failed miserably.
Yes it looks exactly like lines on a notebook, they do fade away but if you are swiping through forums, webpages or games they become darker and darker as if they are responding to friction or the heat from your fingers.
I emailed HTC midweek but have had no response and on Friday tried to contact them through Facebook, my worry is I'm going to have to send back the phone as I have already gave my OnePlus to a friend in Belgium so I'm going to be without a phone and I rely on the phone for medical reasons.
In hindsight and with a couple of days without contact I'm beginning to regret not buying from a store but I specifically wanted the U11+ and due to HTC's crazy self destructive marketing and supply system I could only buy it direct from them.

I have same issue with my new u11+. I mailed HTC and had been waiting response for 10 days and they told me to send phone back and they will send me additional mail where they will explain how to send phone. Another 10 days passed and I am still waiting for another mail.
I noticed that when phone is not used for long or when it is cold the lines are most noticeable and blurry trail became violet on white background.

Are you guys using a screen protector?
Not sure but maybe it is related...
I haven't had any issue before I started to use one.
Although it should of course not be an issue nevertheless.
Gesendet von meinem HTC U11 plus mit Tapatalk

It is more common than you think and happened on the U11 as well. You'll need to RMA it. Good luck with HTC. I spoke to them on live chat and via phone call. Email is too slow.
I had to threaten them with CC chargeback before they repaired mine. If you only had it two weeks can't you just return it? In the UK if you find a fault within 30 days you can get a refund. You'll probably save more time than waiting for them to repair it.

Thanks for letting us know. I didn't know that it was an issue already on U11.
Need to research.
Yes I could probably return it within this 14 days period.
I bought it connected to a phone contract.
But shouldn't be a problem. Maybe they just send me a new one.
Gesendet von meinem HTC U11 plus mit Tapatalk

I know this is not strictly allowed and an admin can remove the link but I've posted a couple of pictures on the HTC U11+ Facebook page. Not sure why it's so hard to paste a picture in here, i've never had to provide URL links since the 1990's lol, shows how often I use forums.
If someone wants to PM me and post the pictures on my behalf I'm happy to do that, or show me how. I tried creating links from my Google Photos drive but it wouldn't accept them.
https://www.facebook.com/groups/HTCU11/?ref=nf_target&fref=nf

Double post. Noob

So I just try HTC power saver app to see if it does white lines and fingerprints ?

I'm having this issue as well. It does go off after a time though.

marchitecto said:
I'm having this issue as well. It does go off after a time though.
Click to expand...
Click to collapse
What do you mean it goes off? It comes back after a while too or it goes off permanently? In that case it's perhaps a glue thing that needs to settle down after a while (1 to 4 weeks)

vegetaleb said:
What do you mean it goes off? It comes back after a while too or it goes off permanently? In that case it's perhaps a glue thing that needs to settle down after a while (1 to 4 weeks)
Click to expand...
Click to collapse
It usually occur when i apply pressure on the screen, like when i wipe it vigorously. then when I unlock my phone, the lines shows. After a while it does come off. So i think it has something to do with the LCD.

Same issue here. The lines appear to occur more often when its very cold outside (around freezing point). Black lines will appear when scrolling or swiping and then slowly fade away. Also, the screen will start to show severe ghosting and lag effects. Letters become blurred during scrolling. This is especially visible in Spotify.
Feature of LCD or defect?

Damn! It looks like many u11+ got that fault, as I won't have a real warranty I will definitely have to try the screen before leaving the shop, though we don't have such cold temps here in a mobile phones shop
Edit: someone on youtube said this problem showed about a month after he bought the u11+
Looks like this model definitely needs a warranty

Ok I've tried to capture it on video, it's very shaky but I think it's good to see.
https://vimeo.com/257474978?ref=em-share
Also attached 2 pictures.
I've had the phone for no longer then 2 weeks.
I might try to return it, because I don't want to wait weeks for them to repair it.
It not always obvious, but when I try it, it shows up. Not so often in "normal" use though.
The line fade away very quickly and if not, I can literally swipe them away using the whole flat hand.
Maybe it's really due to cold /warmth.
If the screen is cold and I use a finger and swipe fast they show up. If I use the whole hand and I lie my had on the screen it's gone.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Gesendet von meinem HTC U11 plus mit Tapatalk

cappuccina said:
Ok I've tried to capture it on video, it's very shaky but I think it's good to see.
https://vimeo.com/257474978?ref=em-share
Also attached 2 pictures.
I've had the phone for no longer then 2 weeks.
I might try to return it, because I don't want to wait weeks for them to repair it.
It not always obvious, but when I try it, it shows up. Not so often in "normal" use though.
The line fade away very quickly and if not, I can literally swipe them away using the whole flat hand.
Maybe it's really due to cold /warmth.
If the screen is cold and I use a finger and swipe fast they show up. If I use the whole hand and I lie my had on the screen it's gone.View attachment 4431282View attachment 4431283
Gesendet von meinem HTC U11 plus mit Tapatalk
Click to expand...
Click to collapse
Cappucina will you do me a favour and remove your screen protector and give the screen a good clean to see if that cures the problem. If it doesnt i'll replace the screen protector for you. Looking at the video you posted mine was as bad as that but i'm not going to post a follow up until someone else verifies it and then I can start looking for a possible resolution.

Lelisevis said:
Cappucina will you do me a favour and remove your screen protector and give the screen a good clean to see if that cures the problem. If it doesnt i'll replace the screen protector for you. Looking at the video you posted mine was as bad as that but i'm not going to post a follow up until someone else verifies it and then I can start looking for a possible resolution.
Click to expand...
Click to collapse
To be honest I've already removed the screen protector because I thought that would help but it didn't. It's still there.
Still not sure what I should do.
Withdraw the contract and sent the phone back.
Or contact htc and let it repair.
Either way I will be weeks without the phone.
I have a LG V10 still in use but I'm really digging the U11 Plus.
It's almost not occurring in everyday use, but I know it's there and I can make it appear what bothers me...and it's definitely a hardware fault in my opinion.
Gesendet von meinem HTC U11 plus mit Tapatalk

Are you experiencing purple spots, green tint, or a burned image on screen?

Howdy folks, it seems the new Moto Edge 5G is exhibiting the same issues as seen on the Moto Edge+ since they share the same screen hardware. These issues are popping up usually within a few days of ownership and are starting to flood the moto support forums. Since we're an amazing group of members here at XDA, I figured I'd try to nail down some common ground and create a thread to discuss.
If your screen is exhibiting one of the following issues, please reply to the thread with the symptoms, the manufacturer birth-date (on bottom of phone's box), and a photo if possible. Please also share how long the phone was used before symptoms appeared, and whether it had been after a prolonged use period like all day gaming, or just poof it happened.

My Moto Edge 5G is exhibiting the purple splotches around the edges of the screen as well as the green tint.
Manufacturer Birthday: 07/09/2020
Appeared after 4th day of ownership, after long day of sporadic use.

I have a green haze right around the edges and I can't tell if that is apart of an edged screen. Will continue to monitor it.

If it's like the Edge plus and they basically share the same screen I doubt it will get better and will likely need a replacement phone. They did push a software update to the Edge plus that supposedly helped some phones if it hadn't started yet or was very early in the process.

As a person who is in the market for a new device due to a failing battery in my HTC 10, what would the general consensus be on buying and Edge right now? If it matters, I'd buy from the big yellow tag place since they have it in stock and are close. And then if the device has to be returned as well...
Wish they made the G Stylus with 5G

lennykravitz2004 said:
As a person who is in the market for a new device due to a failing battery in my HTC 10, what would the general consensus be on buying and Edge right now? If it matters, I'd buy from the big yellow tag place since they have it in stock and are close. And then if the device has to be returned as well...
Wish they made the G Stylus with 5G
Click to expand...
Click to collapse
At the $500 price point it was a great deal, at its current $700 price point... I'd go elsewhere. Especially with the widespread screen problems, just look at the reviews on the yellow tag store.

Here's a great photo of the green symptoms side by side. Left is the old one, right is the new one. Pretty significant.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

SurferNerd6987 said:
Here's a great photo of the green symptoms side by side. Left is the old one, right is the new one. Pretty significant.
Click to expand...
Click to collapse
Are you trying to talk me back into getting one now?
*sigh* this is a case where you want something to work out so bad, you try to find excuses to ignore facts. and the $700+ price tag.
it just looks gorgeous.

lennykravitz2004 said:
Are you trying to talk me back into getting one now?
*sigh* this is a case where you want something to work out so bad, you try to find excuses to ignore facts. and the $700+ price tag.
it just looks gorgeous.
Click to expand...
Click to collapse
There's no proof the new one won't start it in a few days. if you want to spin the wheel of chance, go for it. But at $700 I think there's better options out there. OnePlus Nord, Pixel 4a 5G.

Haven't experienced any screen problems, I purchased my device unlocked for $349.99, which is amazing for a 5G device

I will add my $0.02 to this and say I believe it is an LED issue. LEDs might not be getting the right voltage at low levels. Try with an all-white photo. lower your brightness. I bet you could not tell. Try with any other color and you will probably not tell. It is most notable with a super dark grey picture. The kind of dark grey that has a hint of green in it already. Turn the brightness all the way down, then up to about 15-20 percent. You should be able to see it then. I think it is an LED voltage control issue. Software update that was mentioned by one of you up above would make sense to me. Maybe I might just be imagining things or mine is just different than every one elses. The way mine started was at the top of the screen showed it lightly, then it got a bit worse. It has stayed since then. I bought this on the 2nd of August, received it on the 4th. Screen started on the 10th. Today the 16th has not had a change since I believe the 13th, if I remember correctly. It is rooted with Magisk and EdXposed. I might make a return/repair request tomorrow.

So I'm at 4 days with my replacement Edge and it's working correctly so far.

#3 unit
Another replacement unit.
Finger crossed

you really scare me with your screen problems. For the moment (5 days) I have no problem with my Edge (purchase in France) but what scares me is that it does not happen immediately and I do not have a purchase invoice (gift) .... I hope I have no problem soon: /
I really hesitate to sell it quickly so as not to have a problem ....

I have a very Little problema when I'm on dark grey screen with 2 or 3 % of brightness in 90hz mode... if I try to use 60hz mode the display is absolutely perfect..

Ok i have green tint...only at low brightness i have it...i'm si dissapointed....

I don't know what the HELL is happening
Moto Edge is not alone
https://www.sammobile.com/news/infa...sue-returns-galaxy-tab-s7-plus-note-20-ultra/

They can fix it by letting us adjust screen hues , like how Samsung has , so we can calibrate it

Yep, just noticed it today. Took awhile (bout 3weeks). I've been in dark mode, and my wallpaper's of blackness, didn't notice. It's severely getting worse, quickly. Did anyone notice, after the September update? Time to contact best buy.

Mine started out pretty minor, but has been getting progressively worse over the last few weeks. Initially seemed heat related as I only noticed it while using Google Maps in navigation mode. IT would start out as slight dark ghosting of the screen image on the right side of the screen and would progressively creep to the left side. Mostly it's a darkening of the correct image by ghost image of higher up, in particular it's seen as a dark circle where the front camera is. If the part of the image being ghosted is a strong color it will be ghosted in green or purple. As the screen is scrolled the ghosted images move as well. It's since gotten to the point normal usages more then 10-15 mins cause the issue. If I use the camera too long in the heat or sun then the lower part of the screen will go white and the touch digitizer stops working. Attached is a photo taken while the screen was 2/3s white with my company iPhone.
The warranty replacement arrives tomorrow. I just ran the most recent update QPD30.114-23-2 installed claiming fixes for screen issues, but still saw the ghosting after the reboot.