Can't connect to 4G [SOLVED] - Ascend Mate 7 Q&A, Help & Troubleshooting

Hi all,
I got my Mate 7 (LT-09, european version, 2gb black version, stock 4.4) about a month ago. I'm from Czech republic, so at first I thought that it can't connect to 4G just because of low 4G signal. However, I study in Edinburgh where the 4G signal should be good (my friends connect to it with no problem), but my phone still doesn't connect to 4G. I have a 4G sim card, 4G giffgaff (virtual O2 operator) goodybag, so everything should be working. But, I can only connect to H+.
Also, when I try to register to a network, I can see three options - O2 2G, O2 3G, and O2 4G, however, when I click on the O2 4G, I get an error message saying "couldn't connect to the network, choose automaticaly?"
Does anyone have a similar issue? I'm really getting desperate.
Thank you

honza-m said:
Hi all,
I got my Mate 7 (LT-09, european version, 2gb black version, stock 4.4) about a month ago. I'm from Czech republic, so at first I thought that it can't connect to 4G just because of low 4G signal. However, I study in Edinburgh where the 4G signal should be good (my friends connect to it with no problem), but my phone still doesn't connect to 4G. I have a 4G sim card, 4G giffgaff (virtual O2 operator) goodybag, so everything should be working. But, I can only connect to H+.
Also, when I try to register to a network, I can see three options - O2 2G, O2 3G, and O2 4G, however, when I click on the O2 4G, I get an error message saying "couldn't connect to the network, choose automaticaly?"
Does anyone have a similar issue? I'm really getting desperate.
Thank you
Click to expand...
Click to collapse
sometimes u got to set the right apn.i got ultra mobile with t mobile net work.the apn that the sim card has is only for 3g or h+.i got to maually set the apn ,after that i got 4g lte all the time

dc0321 said:
sometimes u got to set the right apn.i got ultra mobile with t mobile net work.the apn that the sim card has is only for 3g or h+.i got to maually set the apn ,after that i got 4g lte all the time
Click to expand...
Click to collapse
Thank you for your anwer! I had the right settings (at least I think so), but I was so desperate that I upgraded to android 5.1.1. There it didn't work as well, but after I updated the apn I got 4G! So it was probably just bad APN settings. Thank you so much, didn't realize that could be a problem.

what apn did you use , i have fast.t-mobile.com, all i get is 3g or H+ i already set it to WCDMA only for preferred network type

I used the settings from giffgaff.com website, so I suppose you should get yours at your regional t-mobile website. Just make sure that you're using the correct one, as there can be defferent apn settings for 3g and 4g (that's what happened to me, and that's why I didn't realise it was an apn problem). Hope this helps.

Related

3G on XDA?

Hi all,
Sorry if this seems a dull question but ........
I have an XDA1 and wonder whether I can use it on the 3G network? If not, how about the XDAII?
My present phone is a Motorola A920 using the 3G network but I'd got used to my XDA and prefer it!
My XDA1 has been unlocked.
Many thanks
John
Have you found out any news about using the 3G network on the XDA or XDA II? I have an XDA II and would find it intresting if there was software update or somthing like that
The XDA1 and XDA2 does not work on 3G networks (UMTS) as the frequency is different and the transceiver in the 1 & 2 does not support this.
There is though a new XDA3 on the market which supports 3G, but I dont know where it is available.
I think you will find that a 3G XDA has not been released as yet. for information on XDA III (name may cause confusion in O2 camp, re 2nd article) see:
http://www.mobile-review.com/pda/review/htc-blue-angel-en.shtml
http://techdigestuk.typepad.com/tech_digest/2004/07/xda3_or_is_that.html
my xda works on a 3 sim, but takes about a minute to find network. it roams to o2. can't sms.
when ever 3g phones cant reach a utms signal it just use gsm of cause only for talk
so there should be no problems using a 3g sim since it will just work as a normal gsm sim in a non utms phone
but i'm prettty sure that they dont offer grps roaming
software can never make a xda1-3 or any other non utms phone a utms phone just like an old 56K modem cant be software upgraded to a cabel modem
I would love to have 3G Network. Their data connection is as fast as 144kbps DSL speed. That's much faster than GSM network.
I'm playing in the field of 32kbps with GSM network. Blah, you call that the speed of DSL as they say? Right. :roll:
I have an XDA 1 which works just fine with my 3 sim BUT I cannot send SMS only receive, don't know why and haven't found anyone on this forum who can explain why.
SIM Manager doesnt work either, just says SIM is busy. Try again in 5 seconds but I could wait a month of Sundays and the SIM is still busy.
messing around with my xda1 last night, which has an o2 and a 3 sim in it. had the 3 sim selected, made a new work connection called Three, apn: three.co.uk, username: netservices. pressed connect AND IT DID!! BUT tried to access web and then wap, NO JOY. all other settings are for o2 payandgo online. when i had 3 sim in 3 phone i DIDN'T have to be in a 3g area to access all 3 services. any ideas if i can get any transfer going through xda? plus my new 3sim has arrived, NOT putting that in just yet!!!
3g or UTMS is not supported in many places and when you get out of their range their just do gsm and grps
there should not be a problem getting the services of 3g to work but you dont get the speed because you are not getting utms signal just be having sim it's on a different set of frequencies
there are CF and maybe SD cards out there which act as utms modems which can give a pda a nice internet speed boost though
yeah i know i won't get any extra speed, but it did connect to GPRS via the 3 sim, yes i know it was roaming to o2, the thing is i still want to see what i can get it to do. if i could get it to view FULL internet even at GPRS speeds, for NO charge then that would be good. my 3 package is 3togo, no monthly fee, no free mins, you only pay for what you use,you get a bill later.
You weren't technically roaming with o2.
Three uses o2 as a carrier network for 2.5G communications.
I've tried a Three SIM in my XDA II with similar results to you. However, i've noticed that in the latest XDA II o2 ROM upgrade, they install video calling applications.
I'll keep you posted - I work for Three so I know the details
driftingaway said:
You weren't technically roaming with o2.
Three uses o2 as a carrier network for 2.5G communications.
I've tried a Three SIM in my XDA II with similar results to you. However, i've noticed that in the latest XDA II o2 ROM upgrade, they install video calling applications.
I'll keep you posted - I work for Three so I know the details
Click to expand...
Click to collapse
Also, it could be a matter of smsc centre being incorrectly configured when the 3 sim is placed in the XDA device
rgds
jim
Guys,
Don't keep your 3 usims in 2G handsets for very long. If 3 notice you are constantly roaming on o2 they *will* block the SIM.
Did anyone end up find out if you can actually sms with a Three sim in it ?
driftingaway said:
i've noticed that in the latest XDA II o2 ROM upgrade, they install video calling applications.
Click to expand...
Click to collapse
Nah. There's a video mms application and you can also download or stream short video clips but these are all gprs services. Video calling is a 3g only service and no xda device has the hardware/software for that yet.
JD

Nexus 5 3G - not finding operator

Hello,
I bought a new device, Nexus 5 from China
And I have a problem when I insert SIM regardless of which provider I have no reception (no service),
Tried to set the correct APN settings with the provider but it didn't help.
It works out only when I'm working on 2G when I return to 3G again no reception. (No LTE in my country - Israel) .
I can't find any operator after switching to 3G.
when I switch from 3G back to 2G I still can't find operator only after a restart.
Do you have any data about my problem? and how\were can I get service support in my country? Thank you.
mistaarvim said:
Hello,
I bought a new device, Nexus 5 from China
And I have a problem when I insert SIM regardless of which provider I have no reception (no service),
Tried to set the correct APN settings with the provider but it didn't help.
It works out only when I'm working on 2G when I return to 3G again no reception. (No LTE in my country - Israel) .
I can't find any operator after switching to 3G.
when I switch from 3G back to 2G I still can't find operator only after a restart.
Do you have any data about my problem? and how\were can I get service support in my country? Thank you.
Click to expand...
Click to collapse
Same problem here...anyone?
Well, depending on your operator, 3G frequenties used maybe not the same as the ones uses in China.
I know that USA LTE(4G) isn't the same as here, in France (If not I would have bought it in USA for 349$, that equals to 255€. And I bought my N5 349€ in the play store)
Try to call your operator and ask them for the frequenties they're using ?
MakDroid said:
Same problem here...anyone?
Click to expand...
Click to collapse
The problem fixed! using the last software update of Octoplus box
https://www.youtube.com/watch?v=mmNgPAlMUnk
http://octopusbox.com/
Enjoy!
mistaarvim said:
The problem fixed! using the last software update of Octoplus box
https://www.youtube.com/watch?v=mmNgPAlMUnk
http://octopusbox.com/
Enjoy!
Click to expand...
Click to collapse
Are you sure this method workd for the problem I am having? Please note that I can select 3g but its not getting any network while others have problem where they cannot select 3g. I am asking here before following the video so that I do not mess up my device.

[Q] No 4G from O2 on Z3

Hi All
My phone signal and 4G does not work despite changing to a new Sim card as advised by O2. I fear it is a problem with my phone but feel that it is just a change in the setting needed to enable 4G.
Currently, the preferred network type is 4g (preferred) /3g/2g. I had reinstalled O2 network settings as well. When I try to select 4g o2 network, I receive a message that it cannot connect to network, try again later. It defaults to 3g o2 but the signal is lost and I miss out calls and texts.
It is worth noting that there is no problem in my area as my brother is with o2 and he is getting 4g just fine. Plus, I have checked on O2 website and it appears fine.
Any help in the matter would be greatly appreciated.
Thanks
Fred

No 4g network

I need help!!!
I am using moto g3 dual sim in india. Earlier, i was using 4g but 2 3 months back my phome stoppped recieving 4g network on this number.
I changed my sim twice and factory resetted my phone twice. I even tried contacting airtel customer care bit they were unable to rectify this issue.
Finally i ported out of airtel and got idea but still when i select 4g network of idea is unavailable.
I am in delhi where 4g network is available.
I have used my friends sim card of airtel and idea in the same slot, then 4g works. The issue seems to be with my number only.
Please help.
Go to the dialer
Dial *#*#4636#*#* a window will open
Go to phone information and set preferred network
type as LTE Only
Go to setting - more - mobile network - and set preffered network type as LTE Only
You are done wait a minute you will get 4g network
No 4G connectivity for so many months
I'm using VALIDUS -OSPREY-7.1.1
V-13OFFICIAL-20170107-20274
KERNAL VERSION 3.10.49-MPI24.241-2.35-1-ge38ba3b
[email protected] #1
I'm unable to connect to 4G network for almost 3 months. Previously was using Postpaid Airtel Sim which worked fine. But after switching to prepaid new number which is also Airtel 4G i couldnt able to access to 4G connection.
Got help from the provider even after resetting the network settings and eve
Tried with other sim card on my device which is also not working with 4G while my sim card is working with other devices and no sim card is getting connected to 4G in my device as of now.
Is this the fault of network? Or is this Bug from the OS?
try flashing modem again from stock firmware. hope that helps

Vodafone India 4g Issue

I have honor 6X indian variant.My 4g connection works fine when I am using Reliance Jio carrier sim card.But when i switch to my vodafone simcard i am unable get 4g data speeds.I am able to view vodafone 4g network and connect to it.But when i turn on my mobile data i am only getting 2g or 3g speed.I have talked with customer care , rechecked my vodafone internet settings they all are fine.Vodafone is set as primary sim and 4g is enabled.Even my subscription plan is 4G plan i have checked.Can anyone help me to resolve this.
Update : 11/09/17
Yesterday i got update BLN-L22C675B340 , after installing there was no immediate change. but today since morning i am able to connect to 4g network all right. Don't know if it was due to carrier issue or phone software issue but its has gone away now for good.
Maybe you live in an area where Vodafone have no band of LTE that's compatible with your device
im using idea 4g. i do get 3g speed sometime when there is no 4g signal but at my home i alway have 4g i got good signal at home.
PalakMi said:
Maybe you live in an area where Vodafone have no band of LTE that's compatible with your device
Click to expand...
Click to collapse
Vodafone keeps sending me sms like please insert your card in sim 1 slot to enjoy 4g.But I hv already kept it as my primary 4g sim.(see the screenshot, its in hindi lang)
chans.best said:
Vodafone keeps sending me sms like please insert your card in sim 1 slot to enjoy 4g.But I hv already kept it as my primary 4g sim.(see the screenshot, its in hindi lang)
Click to expand...
Click to collapse
So this makes my conclusion a logical one, Vodafone doesn't provide a 4G band that's supported by your device in the area where you live!
PalakMi said:
So this makes my conclusion a logical one, Vodafone doesn't provide a 4G band that's supported by your device in the area where you live!
Click to expand...
Click to collapse
its LTE 3 1800 for Vodafone india in mumbai.And honor 6x supports it.
chans.best said:
its LTE 3 1800 for Vodafone india in mumbai.And honor 6x supports it.
Click to expand...
Click to collapse
Really?! That's weird.
I don't know what makes the 4G not working on your device.
chans.best said:
I have honor 6X indian variant.My 4g connection works fine when I am using Reliance Jio carrier sim card.But when i switch to my vodafone simcard i am unable get 4g data speeds.I am able to view vodafone 4g network and connect to it.But when i turn on my mobile data i am only getting 2g or 3g speed.I have talked with customer care , rechecked my vodafone internet settings they all are fine.Vodafone is set as primary sim and 4g is enabled.Even my subscription plan is 4G plan i have checked.Can anyone help me to resolve this.
Click to expand...
Click to collapse
Hide the IMEI info OP.
I use Vodafone 4g in my Honor 6x 3gb variant and its working fine...
From the screenshot you provided, we're you used to set your network manually to Vodafone 3g rather than 4g network?
vsriram92 said:
I use Vodafone 4g in my Honor 6x 3gb variant and its working fine...
From the screenshot you provided, we're you used to set your network manually to Vodafone 3g rather than 4g network?
Click to expand...
Click to collapse
I have always used automatic selection.Even if i manually select vodafone 4g it will register on network but it will still connect to 3g network.
Issue gone away like magic this morning , Don't know how
Updating OP
chans.best said:
Issue gone away like magic this morning , Don't know how
Updating OP
Click to expand...
Click to collapse
That's good to hear, update the title also
chans.best said:
I have always used automatic selection.Even if i manually select vodafone 4g it will register on network but it will still connect to 3g network.
Click to expand...
Click to collapse
Does it have 4g network in your area... how about checking the same in other model.
Mine ia china variant but still all Indian sim works fine except jio volte calling but 4G is fine.

Categories

Resources