Think twice before unlocking... - X Style (Pure) General

Online chats have said it does not void your warranty, but when you go to
Motorola.com --> My Stuff --> View My Stuff
It says that your warranty is voided, and I'll bet Motorola wouldn't hesitate to go by that when you have an issue. Wait until there's a clear cut answer, or unless you are 100% sure this is what you want to do...
Sent from my XT1575 using XDA Free mobile app

It's not voided. Confirmed by moto managers on their forums.
Sent from my SM-N910V using Tapatalk

patt2k said:
It's not voided. Confirmed by moto managers on their forums.
Sent from my SM-N910V using Tapatalk
Click to expand...
Click to collapse
Link?... Why would the status change on their own website then?
Sent from my XT1575 using XDA Free mobile app

The Pure Editions don't lose their warranty, but the Style ones would...
Think of the Pure as a Developer Edition phone.

jeffreycentex said:
The Pure Editions don't lose their warranty, but the Style ones would...
Think of the Pure as a Developer Edition phone.
Click to expand...
Click to collapse
The Motorola website is now showing my Pure Edition as out of warranty...until I hear back from them about it, I'm going to have to disagree.
---------- Post added at 03:33 AM ---------- Previous post was at 03:31 AM ----------
patt2k said:
It's not voided. Confirmed by moto managers on their forums.
Sent from my SM-N910V using Tapatalk
Click to expand...
Click to collapse
I'll have to get on there and ask one of them why my warranty is voided...hopefully its just the website being sketchy.
Edit: I checked through the moto forums and I didn't see any thread where a forum manager said it wouldn't void the warranty. Do you have a link?
To add to this, Moto chat told me that it does void the warranty and that despite last years Pure Edition being a developer edition, this year's Pure Edition is indeed NOT considered a developer edition. So, as of now, unlocking the bootloader on this device will void the warranty.

They do say it voids your warranty, however government laws and acts such as the act in the UK will over rule anything that they say and will have to abide the warranty still.

I'm not sure why this needed it's own thread. In my unlocking thread I did say it will probably void your warranty and we can warn others inside the thread. Just seems to be redundant to have 2 threads on the topic of unlocking. I will update the OP to reflect your findings.

joshuadjohnson22 said:
I'm not sure why this needed it's own thread. In my unlocking thread I did say it will probably void your warranty and we can warn others inside the thread. Just seems to be redundant to have 2 threads on the topic of unlocking. I will update the OP to reflect your findings.
Click to expand...
Click to collapse
In your main thread title say it will void your warranty and confirmed... Then they can and should do that... Not make people search for it in the body...
Sent from my XT1575 using XDA Free mobile app

nikeman513 said:
In your main thread title say it will void your warranty and confirmed... Then they can and should do that... Not make people search for it in the body...
Sent from my XT1575 using XDA Free mobile app
Click to expand...
Click to collapse
Well I don't want to make the title massive, truthfully if a user does not read everything on a thread before trying it they need to not mod their device. I put it in red and BEFORE the unlock guide. Also it says it on the motorola page, if they don't know that it will void their warranty it is their own fault. I will make the text larger so it stands out more.

My goodness! What is everyone's deal with voiding their warranty? Is this the first phone you've ever unlocked? If you're on XDA, unlocking, rooting, and flashing, you know the risks. Suck it up, buttercup!

spotmark said:
My goodness! What is everyone's deal with voiding their warranty? What Is this the first phone you've ever unlocked? If you're on XDA, unlocking, rooting, and flashing, you know the risks. Suck it up, buttercup!
Click to expand...
Click to collapse
exactly, to me this is business as usual... every phone that you OEM lock say they will void your warranty but usually they will still fix hardware issues if they arise. Now saying that I have never had a motorola device so they may be different, if you want to hack you will potentially void your warranty, if you don't then just enjoy stock... it's that simple

Just dropping here.. From chat just now
Was chatting on Moto about my shipping and asked about the bootloader. Does not void moto care. Course just in case I'm saving this chat for future as well. Just saying. Seems the concensus whith myself and others have been confirmed that warranty stays intact.
Chris: Great. Thank you for that. I have another question that is general to the Moto X Pure I wanted to check on dealing with the system and warranty. Would you be able to assist with that as well?
Kris: What kind of system warranty? is that the Moto care?
Chris: Yeah I have signed up for Moto Care. My question is with the fact that the Pure is able to be unlocked. Not just carrier unlocked, but that the boot loader is unlockable through the Moto site. Would that void the warranty through Moto Care if you were to unlock the boot loader on the phone?
Kris: No it will not Chris, Pure edition is considered ad developers edition. Even if you unlock the device using the bootloader it warranty will not be voided.

wctaylor79 said:
Was chatting on Moto about my shipping and asked about the bootloader. Does not void moto care. Course just in case I'm saving this chat for future as well. Just saying. Seems the concensus whith myself and others have been confirmed that warranty stays intact.
Chris: Great. Thank you for that. I have another question that is general to the Moto X Pure I wanted to check on dealing with the system and warranty. Would you be able to assist with that as well?
Kris: What kind of system warranty? is that the Moto care?
Chris: Yeah I have signed up for Moto Care. My question is with the fact that the Pure is able to be unlocked. Not just carrier unlocked, but that the boot loader is unlockable through the Moto site. Would that void the warranty through Moto Care if you were to unlock the boot loader on the phone?
Kris: No it will not Chris, Pure edition is considered ad developers edition. Even if you unlock the device using the bootloader it warranty will not be voided.
Click to expand...
Click to collapse
Definitely save that chat. Who knows...Maybe someone else who has unlocked can let us know if theirs is voided...maybe something is just goofed up with my account.

brholt6 said:
Definitely save that chat. Who knows...Maybe someone else who has unlocked can let us know if theirs is voided...maybe something is just goofed up with my account.
Click to expand...
Click to collapse
Click the "Please let us know" button and see what happens.
Sent from my VS986 using Tapatalk

joshuadjohnson22 said:
exactly, to me this is business as usual... every phone that you OEM lock say they will void your warranty but usually they will still fix hardware issues if they arise. Now saying that I have never had a motorola device so they may be different, if you want to hack you will potentially void your warranty, if you don't then just enjoy stock... it's that simple
Click to expand...
Click to collapse
The question is whether or not this is a dev device or not. Moto treats Dev devices differently and allows the unlocks while maintaining the warranty. Non-dev devices lose it.
So now there's conflicting info out there about which it is, with some in Moto saying it is and some saying no. Moto needs to come out with a clear cut answer.
If it's indeed a dev type device, as other Pures have been, then they need to be up front about it. If not, they need to clarify on the ordering page that it's not a dev device.
The problem comes now is that people took stock in what various Moto reps have said and unlocked it. If I was told by Moto it wouldn't void my warranty if I unlocked, only to find out it did, I'd be pretty upset. Otherwide, if I used something like Sunshine or Moto stated it would be void, then I can't expect it if I choose to unlock it.
Conflicting info from the manufacturer isn't good. It needs to define it straight up, one way or the other, so people can make a properly informed decision if they want to assume the risks and unlock.

joshw0000 said:
Click the "Please let us know" button and see what happens.
Sent from my VS986 using Tapatalk
Click to expand...
Click to collapse
I did. It'll take up to 7 days.

Superguy said:
The question is whether or not this is a dev device or not. Moto treats Dev devices differently and allows the unlocks while maintaining the warranty. Non-dev devices lose it.
So now there's conflicting info out there about which it is, with some in Moto saying it is and some saying no. Moto needs to come out with a clear cut answer.
If it's indeed a dev type device, as other Pures have been, then they need to be up front about it. If not, they need to clarify on the ordering page that it's not a dev device.
The problem comes now is that people took stock in what various Moto reps have said and unlocked it. If I was told by Moto it wouldn't void my warranty if I unlocked, only to find out it did, I'd be pretty upset. Otherwide, if I used something like Sunshine or Moto stated it would be void, then I can't expect it if I choose to unlock it.
Conflicting info from the manufacturer isn't good. It needs to define it straight up, one way or the other, so people can make a properly informed decision if they want to assume the risks and unlock.
Click to expand...
Click to collapse
Yeah, I think the problem is people are trusting Chat support. I don't care what company you are using, chat support will give you 20 different answers. I really hope they think of it as a dev device.

brholt6 said:
Definitely save that chat. Who knows...Maybe someone else who has unlocked can let us know if theirs is voided...maybe something is just goofed up with my account.
Click to expand...
Click to collapse
Maybe if you click that link that the warranty status is incorrect and say that you unlocked the bootloader and have heard it should not void the warranty, you can get some sort of official word back on whether or not the warranty is actually void. Just a thought.

I just chatted with a rep who confirmed this is not a dev device and assured me unlocking will void the warranty.
Sent from my VS986 using Tapatalk

joshw0000 said:
I just chatted with a rep who confirmed this is not a dev device and assured me unlocking will void the warranty.
Sent from my VS986 using Tapatalk
Click to expand...
Click to collapse
lol avoid the chats, half say one thing half say another.

Related

Re-lock Asus original boot loader

I have unlocked my bootloader's pad using the original asus application downloaded from the asus site. So now I don't have the asus guaranty...is there a way to relock the bootloader in order to re have the guaranty? Thanks
Sent from my GT-I9100 using Tapatalk 2
Read and don't post questions in development.
Sent from my Galaxy Nexus using Tapatalk 2
Read what?
Sent from my GT-I9100 using Tapatalk 2
your serial number gets sent to asus so your warranty is void even if you relock. they can track it down to your device...
ricchiiribba said:
Read what?
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
The forum rules.
Questions in Q&A, besides you are not the only one with this question. There's a little button on top of every page which says: seach
Use it.
Blubberor said:
your serial number gets sent to asus so your warranty is void even if you relock. they can track it down to your device...
Click to expand...
Click to collapse
How can I relock my tab?
Sent from my GT-I9100 using Tapatalk 2
ricchiiribba said:
How can I relock my tab?
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
As of now you cannot. :banghead:
Still Charged Up
there would not even be a point in relocking it, you warranty is gone either way.
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
In before lock!
Sent from my SGH-T989 using xda premium
ricchiiribba said:
How can I relock my tab?
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Buy a padlock then drill a hole through your tablet, insert the padlock and boom, its locked.
Sent from my Transformer Pad TF300T using Tapatalk 2
~ snicker
Sent from my Nexus 7 using xda app-developers app
Probably should have researched this before hand. How is this thread still open?. Gs2 forums would have locked this like 30 minutes after it was posted.
Sent from my SGH-T989 using xda app-developers app
I think its pretty funny that i'm typing this right now on this thread...
In the US this is illegal. They have to honor the warranty or you can sue them for bad faith. Plenty of precedent to back it up. Courts have ruled that you have the right to "own" your device. Courts have also ruled that modifications or repairs done to a car cannot void your warranty unless they can prove 100% that your actions were directly attributable to the failure in question. Auto manufacturers tried denying warranty claims if you changed your own oil, replaced your own filters, made modifications to your car, etc. Bad faith is very serious and courts don't like it when warranties aren't honored. Insurance companies routinely pay out on questionable claims knowing that if they can't prove 100%, then they can be sued for bad faith and lose much more than the claim. Bad faith compensation is not the dollar amount of the device in question, but actually much higher. Insurance companies get sued for in excess of a million dollars on claims that are only tens of thousands and typically will lose if they cannot prove the claim is 100% fraudulent.
Bad faith is just that bad faith.
Unlocking and installing software should in no way void your warranty on hardware issues unless they can prove 100% that your modification damaged the hardware.
Asus can say whatever they want, it doesn't mean it's legal.
Take them to small claims court if they refuse to honor your warranty.
Sent from my HTC One X using xda app-developers app
c5satellite2 said:
In the US this is illegal. They have to honor the warranty or you can sue them for bad faith.
Click to expand...
Click to collapse
Incorrect.
When you bought the tablet, you accepted an implied warranty, which is an implied agreement between the seller and purchaser; it does not require signatories, but is required to be agreed upon for any adjustments/changes.
In the Asus warranty, it explicitly states:
1. General
...ASUS warranty does not include failure caused by ...non-ASUS modifications to the product...
Click to expand...
Click to collapse
By unlocking the bootloader, you're modifying the product and though the tool to do so was supplied by ASUS, the action was done by you, so you invalidate the warranty. Damaging the product isn't even a consideration in the unlocking, even though improper installation is another qualifier for voiding the warranty, because you did the affirmed act prohibited in the warranty. Their tool and methods are sneaky, but at worst it's entrapment, however there's no such thing in tort/civil law, so the point is moot. I'd recommend you read warranties a bit closer before making assumptions as you did. Taking ASUS to small claims court won't do anything but waste your filing fee, because a judge will read section 1, ask you if you used the unlocker tool and when you say yes (lying wouldn't be wise), he/she will rule against you.
beepea206 said:
Incorrect.
When you bought the tablet, you accepted an implied warranty, which is an implied agreement between the seller and purchaser; it does not require signatories, but is required to be agreed upon for any adjustments/changes.
In the Asus warranty, it explicitly states:
By unlocking the bootloader, you're modifying the product and though the tool to do so was supplied by ASUS, the action was done by you, so you invalidate the warranty. Damaging the product isn't even a consideration in the unlocking, even though improper installation is another qualifier for voiding the warranty, because you did the affirmed act prohibited in the warranty. Their tool and methods are sneaky, but at worst it's entrapment, however there's no such thing in tort/civil law, so the point is moot. I'd recommend you read warranties a bit closer before making assumptions as you did. Taking ASUS to small claims court won't do anything but waste your filing fee, because a judge will read section 1, ask you if you used the unlocker tool and when you say yes (lying wouldn't be wise), he/she will rule against you.
Click to expand...
Click to collapse
Are you part of Apple's Legal Team? :laugh:
jdk2 said:
Are you part of Apple's Legal Team? :laugh:
Click to expand...
Click to collapse
If he was with Apple he would have claimed the invention of all life on earth, and he would be correct since the US Patent Office would have gladly issued a patent. :banghead:
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
jdk2 said:
Are you part of Apple's Legal Team? :laugh:
Click to expand...
Click to collapse
Lol nah, law school. But I'm certain apple would patent the process for answering questions if they could.
Asus may or may not fix problems with your pad regardless of unlock but idk for sure. I know HTC fixes some issues that are obviously hardware related even after you use their unlock tool. I hate forum Nazi's on xda but you really should have tried to search or at least post in Q&A. I thought there was a way to relock because of your post title
Sent from my ADR6425LVW using Tapatalk 2
aostl said:
Asus may or may not fix problems with your pad regardless of unlock but idk for sure. I know HTC fixes some issues that are obviously hardware related even after you use their unlock tool. I hate forum Nazi's on xda but you really should have tried to search or at least post in Q&A. I thought there was a way to relock because of your post title
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Actually, by unlocking the Bootloader doesn't necesserily mean your whole warranty is void. Asus warranty policy clearly states that ASUS warranty does not include failure caused by non-ASUS modifications to the product. So if you're having a problem with let's say something with the pins in charger port, they'd still honor the warranty because that specific problem wasn't caused by the bootloader being unlocked. (Makes sense right) I know this for a fact because it happened to me. With my ATP, my dad borrowed it and tried to charge it using my sister's iPad charger. The aftermath was bent pins. So I called up Asus Tech Support and they took it in for repair, even knowing that the bootloader was indeed unlocked. Only thing,is that I had to wait freaking almost 6 weeks before i got it back.

So pissed at asus support!!!

What should i do ? Basically the software has been modified and the device unlocked. I did not send my device in to do anything with software. basically all it needs is the power input replaced.. (Attached). now they are telling me the device is not under waranty do to the software, which has nothing to do with the hardware.
anyone know how to deal with these people ?
Thanks!
masvino
I understand you and i also think that it's abnormal that warranty is off when you unlock your tf700 if the issue is not hardware related, and it's also abnormal that we must unlock and install another rom to have good performance of our tab.
But at same time, the rules are not hidden by Asus and they are known by everybody : unlocking is a no go for warranty. You did unlock ? That was your choice, not Asus. It's a bit too easy to put responsability on other for your own decision.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
It really depends on where you live: I recently linked to an article explaining that in the European Union you cannot be excluded from hardware-related warranty claims just by modifying the software. I cannot vouch for other countries and/or continents.
masvino said:
What should i do ? Basically the software has been modified and the device unlocked. I did not send my device in to do anything with software. basically all it needs is the power input replaced.. (Attached). now they are telling me the device is not under waranty do to the software, which has nothing to do with the hardware.
anyone know how to deal with these people ?
Thanks!
masvino
Click to expand...
Click to collapse
But you would have agreed to these terms when you unlocked your device. It's not the fairest system to begin with, no, but you signed your warranty away when you unlocked the bootloader. It was all there in the print plain to see. Hate to be blunt, but you can't complain about it after something goes wrong. It's not taking responsibility and it seems a lot of people do that on here. A manufacturer fault turns up and they question why it is the way it is when they knew the way it was when they could have prevented it.
As I said, not saying it's fair. But it is what it is. They're immovable. They have a contract with you so they won't budge if they can get $$$ out of you.
Unless....
---------- Post added at 07:58 PM ---------- Previous post was at 07:58 PM ----------
MartyHulskemper said:
It really depends on where you live: I recently linked to an article explaining that in the European Union you cannot be excluded from hardware-related warranty claims just by modifying the software. I cannot vouch for other countries and/or continents.
Click to expand...
Click to collapse
This works. Has ASUS obided by this in any cases?
CiaronDarcOne said:
But you would have agreed to these terms when you unlocked your device. It's not the fairest system to begin with, no, but you signed your warranty away when you unlocked the bootloader. It was all there in the print plain to see. Hate to be blunt, but you can't complain about it after something goes wrong. It's not taking responsibility and it seems a lot of people do that on here. A manufacturer fault turns up and they question why it is the way it is when they knew the way it was when they could have prevented it.
As I said, not saying it's fair. But it is what it is. They're immovable. They have a contract with you so they won't budge if they can get $$$ out of you.
Unless....
---------- Post added at 07:58 PM ---------- Previous post was at 07:58 PM ----------
This works. Has ASUS obided by this in any cases?
Click to expand...
Click to collapse
Not that I know of at this point in time, but the case has been brought to a close only a short while ago (in the Netherlands). It might take a while.
The downside to this is that manufacturers may decide to permlock the bootloader -- it will take a new round of lawyer mud fights to decide if that is legally acceptable or not. Again, this discussion only applies to the European Union, and ostentatiously NOT to the US of A! Things are quite different on that side of the large pond (possibly unfortunately).
In relation to your first point, and as I posted in the thread I started on this: you cannot sigh away your legal rights by contract with a third party when that right has been secured by law. You cannot sign a document saying someone will pay you a million dollars if only you let him lock you up for a year wothout you being able to get if you so desire: incarceration is the sole privilege of the state when endorsed by law/jurisprudence; you can't sell your daughter or son (or your mother-in-law ) by contract: human trafficking is forbidden by law; etcetera, etcetera.
I wouldn't be surprised if ASUS still takes the stand that your warranty would have been voided by you unlocking the bootloader, but in essence you bought a device, you are free to do with it as you please. Ever bought a kitchen knife? Signed a contract promising not to stab anyone with it?
I don't think that there is much to be done here. When you unlocked the bootloader, you officially forfeited your warranty (coverage from both software and hardware defects). From a legal point of view, it is reasonable for ASUS to reject your warranty claim. It is an unfair system, but since we can't change the rules, we unfortunately have to follow them.
I don't get how people can think it's that absurd. If you open up ANY device, hard-or-software based, you break the seal and void the warranty. This has been the case for decades.
If you modify your Xbox software, you void the warranty. If you open up your pre-build computer or install a different version of Windows, you void the warranty. If you modify your car, you void the warranty. The difference is that Asus warns you as you do it, and everyone else puts it in the EULA which nobody reads. Have you ever read that agreement which you click 'yes I have read' on without reading? It always says the exact same thing.
I'm sorry, but voided warranty is voided warranty. It doesn't merely apply to half of the device. They didn't specify "You will void your software warranty only", the agreement concerned your entire warranty. You signed it, you agreed to it.
It has been a legal practise for many, many years. Heck my old Sony Walkman had a plastic sticker on the rim saying "if seal is broken, warranty is void." The EU has simply decided to modify the laws to fit this century. Sadly, every major non-EU company ignores the EU. Instead of the "Your warranty is void, these are the costs", they simply give you "These are the administrative costs."
Let's make it clear, that an unlock has nothing to do with the HARDWARE of the device being defective. I thought the law already applied to this on cell phones, and they overturned the cell phones rules, regarding that the company can not make you use the software on the phone, and you can apply your own software, while still retaining the warranty of the hardware. Doesn't this precedent apply ?
In fact, unlocking is doing nothing to hardware, it's only software modification, you are right about that. But the problem is that this software modification allows you to do other modifications that may break your hardware. For example you could have overclocked your tab's cpu/gpu and you cpu/gpu has heated too much and is now broken. This is an example, i am not saying you did that. Only saying that unlocking may allow the tab user to harm its hardware, and that's why unlocking voids your warranty.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
The Asus rules were right on the warning screen before you pushed the unlock button.
Sorry to say is the only way for them to honor a hardware issue after you locked it is to take them to court and have their rules changed, even if the rules as they stand are right or not.
It is unfair but they have more money for lawyers than we do.
masvino said:
Let's make it clear, that an unlock has nothing to do with the HARDWARE of the device being defective. I thought the law already applied to this on cell phones, and they overturned the cell phones rules, regarding that the company can not make you use the software on the phone, and you can apply your own software, while still retaining the warranty of the hardware. Doesn't this precedent apply ?
Click to expand...
Click to collapse
I'm not aware of a cell phone OEM that will let you unlock the device and keep the warranty. Are you referring to U.S. law or another country? It may be rooting the device no longer voids warranty. I've done that to my phone and TF700 without fear of warranty loss.
fsured said:
I'm not aware of a cell phone OEM that will let you unlock the device and keep the warranty. Are you referring to U.S. law or another country? It may be rooting the device no longer voids warranty. I've done that to my phone and TF700 without fear of warranty loss.
Click to expand...
Click to collapse
It's specific to the European Union, as I've already said above.
I also agree that they probably will not comply with these rules unless forced to in a court of law.
And @ShadowLea:
I'm sorry, but voided warranty is voided warranty. It doesn't merely apply to half of the device. They didn't specify "You will void your software warranty only", the agreement concerned your entire warranty. You signed it, you agreed to it.
It has been a legal practise for many, many years. Heck my old Sony Walkman had a plastic sticker on the rim saying "if seal is broken, warranty is void." The EU has simply decided to modify the laws to fit this century. Sadly, every major non-EU company ignores the EU. Instead of the "Your warranty is void, these are the costs", they simply give you "These are the administrative costs."
Click to expand...
Click to collapse
As you already point out here -- and I think that's the sore point -- your old Sony Walkman put forward a voided warranty label because you cannot repair it yourself (according to Sony) and have nothing to do in there. The same goes for the inside of the TF700, with which we have no business. However... the software side of things was a non-issue on your Walkman, whereas it is the main issue of the rooting/jailbreaking/unlocked bootloader 'controversy'.
You rightly state that the companies just stick to the old-law values and practices, and screw the customer over in the process.
As far as the comments above with regards to ASUS clearly stating that you void the warranty by unlocking the bootloader -- and I'll say it again and again till it sinks in: in the European Union this is probably against the law. No one can make you sign anything that is extrajudicial and hold it against you in whatever scenario.
MartyHulskemper said:
It's specific to the European Union, as I've already said above.
I also agree that they probably will not comply with these rules unless forced to in a court of law.
And @ShadowLea:
As you already point out here -- and I think that's the sore point -- your old Sony Walkman put forward a voided warranty label because you cannot repair it yourself (according to Sony) and have nothing to do in there. The same goes for the inside of the TF700, with which we have no business. However... the software side of things was a non-issue on your Walkman, whereas it is the main issue of the rooting/jailbreaking/unlocked bootloader 'controversy'.
You rightly state that the companies just stick to the old-law values and practices, and screw the customer over in the process.
As far as the comments above with regards to ASUS clearly stating that you void the warranty by unlocking the bootloader -- and I'll say it again and again till it sinks in: in the European Union this is probably against the law. No one can make you sign anything that is extrajudicial and hold it against you in whatever scenario.
Click to expand...
Click to collapse
Forgive me, but, I was given the device by a third party as a GIFT. I did not sign anything. If so, ASUS, must show I signed anything agreeing with any terms of the warranty. ASUS, show me my signature! The cable input I/O as they call it is broken, it has nothing to do with overclocking etc...
masvino said:
Forgive me, but, I was given the device by a third party as a GIFT. I did not sign anything. If so, ASUS, must show I signed anything agreeing with any terms of the warranty. ASUS, show me my signature! The cable input I/O as they call it is broken, it has nothing to do with overclocking etc...
Click to expand...
Click to collapse
Now you are just being ridiculous. Warranty is associated with the device itself, so it doesn't matter who unlocked it, as long as it is unlocked, there will be no warranty service. By using ASUS Unlocking tool (which connects to ASUS servers), the previous owner has given explicit consent to forfeiting the device's warranty. To put it simply, if you received the device unlocked from your friend as a gift, you should blame that person for giving you a device without warranty.
And it's not because you received your tab as a gift that you may have the warranty yiu want ! You didn't sign anything, don't worry the person who bought it has signed for that warranty and the warranty conditions were given to you as part of the gift.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
huy_lonewolf said:
Now you are just being ridiculous. Warranty is associated with the device itself, so it doesn't matter who unlocked it, as long as it is unlocked, there will be no warranty service. By using ASUS Unlocking tool (which connects to ASUS servers), the previous owner has given explicit consent to forfeiting the device's warranty. To put it simply, if you received the device unlocked from your friend as a gift, you should blame that person for giving you a device without warranty.
Click to expand...
Click to collapse
Ghorin said:
And it's not because you received your tab as a gift that you may have the warranty yiu want ! You didn't sign anything, don't worry the person who bought it has signed for that warranty and the warranty conditions were given to you as part of the gift.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
Again -- you guys don't seem to read -- depending on the location of the user, you may or may not be able to void the warranty: if in the European Union, warranty is a legal right and cannot be voided at all by signing anything, because that would go against said law, and therefore be illegal per se.
I cannot recall to have seen a location for the OP.
EDIT/ADDITION: being given an unlocked device is not legally different from having bought it yourself and subsequently unlocking it yourself, provided you have a receipt. If you do not have a receipt, you're screwed anyway.
Until now, that european warranty is pure legend : nobody in Europe as yet been able to win against Asus for that reason, maybe a case is in progress but not yet finisged and we don't know what will be its conclusion.
PS : i'm european (France)
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Ghorin said:
Until now, that european warranty is pure legend : nobody in Europe as yet been able to win against Asus for that reason
Click to expand...
Click to collapse
Asus is irrelevant for the European warranty - the seller is responsible for all your warranty claims under this law, not the manufacturer. The manufacturer is free to offer you any additional warranty they want, under whatever conditions they want.
_that said:
Asus is irrelevant for the European warranty - the seller is responsible for all your warranty claims under this law, not the manufacturer. The manufacturer is free to offer you any additional warranty they want, under whatever conditions they want.
Click to expand...
Click to collapse
Yes and no : that was always true years ago but now i'm seeing that more and more sellers are using the manufacturer warranty : they tell you that in case of issue, you have to call the manufacturer (they give you the phone number). I had that case a few months ago for a baby phone that I had bought at Amazon. After a few weeks it was not working anymore and on Amazon web site it was indicated that for this product I had to call the manufacturer (which I did and my device was replaced without any problem).
So the warranty was from my seller but the repair was done by the manufacturer. And if we go back to our tf700 tabs, what I will have with my seeler (french shop FNAC) : i give them my tab, they send it to the manufacturer that answers them that it has been unlocked and then the warranty is over, and the FNAC shop would answer me the same. ps : i have not unlocked my tab and i'm waiting that my warranty if over before i unlock it
MartyHulskemper said:
Again -- you guys don't seem to read -- depending on the location of the user, you may or may not be able to void the warranty: if in the European Union, warranty is a legal right and cannot be voided at all by signing anything, because that would go against said law, and therefore be illegal per se.
I cannot recall to have seen a location for the OP.
EDIT/ADDITION: being given an unlocked device is not legally different from having bought it yourself and subsequently unlocking it yourself, provided you have a receipt. If you do not have a receipt, you're screwed anyway.
Click to expand...
Click to collapse
I know that the topic of warranty law in the EU have been brought up quite a few times before in other threads, but I am not aware of anyone being able to unlock without voiding the warranty from ASUS, ever, regardless of regions. Back to the problem of the OP, since ASUS has already rejected the warranty claim from the OP, are you suggesting that he should sue ASUS if he lives in the EU? Otherwise, I can't see how this whole discussion about warranty law can help at all.

Make AT&T listen

Maybe this will help AT&T to hear it's customers. Granted, most subscribers are not interested in rooting and or flashing their phones, but there are a number of us that are. We have paid for this device with upgrade fees and agreeing to ETF's if we break our contracts early. Either way, AT&T is not going to be out money. SO why are they and Verizon holding us hostage and not allowing us to do with our devices as we please? I can understand them not supporting unlocked bootloaders and non-AT&T ROM's. We all know the risks in rooting and flashing and understand that we could very easily create a $600 paperweight, but that is our decision, not theirs.
Anyways, I am thinking the only way to get their attention is to go straight to the people who are in charge and making decisions as well as have the ability to change policy. Below are the names and email addresses of the major players in these positions. Let them hear from the entire XDA community how fed up we are with their dictating what we can and will do with our property.
If anyone does use these addresses, be responsible in your wording to get the point across. As we all are aware that writing a letter telling them that they're stupid and a bunch of asses will not get anything done. You can catch more bees with honey than you can with vinegar. Maybe, just maybe they will listen and reverse their locked bootloader stance. I'm not asking nor expecting them to cover a device that I have screwed up, but to let me make the decision to do it.
Carlton Hill VP-Consumer Devices Email: [email protected] Fax: 1-404-986-9923
Jeff Bradley SVP-Devices Email: [email protected] Fax: 1-425-580-8269
David Christopher Chief Marketing Officer-Mobility Email: [email protected] Fax: 1-404-986-1259
Ralph De La Vega President & Chief Executive Officer-Mobility Email: [email protected]
Randall Stephenson Chairman & Ceo Email: [email protected]
Speak up and be heard.
If a device is gonna have a locked bootloader, it should be like the htcs. HTC locks their bootloaders, however they have a site called htc-dev that will allow you to unlock your bootloader but by doing so they now know you have an unlocked bootloader and your devices flagged to avoid fraud. Its genious really as it gives us a choice if we want to unlock and lose warranty or stay locked and keep warranty...but I guess that kinda of thing is up to manufacturers not carriers
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
mg2195 said:
If a device is gonna have a locked bootloader, it should be like the htcs. HTC locks their bootloaders, however they have a site called htc-dev that will allow you to unlock your bootloader but by doing so they now know you have an unlocked bootloader and your devices flagged to avoid fraud. Its genious really as it gives us a choice if we want to unlock and lose warranty or stay locked and keep warranty...but I guess that kinda of thing is up to manufacturers not carriers
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
You REALLY shouldn't blanket lose your warranty for unlocking the bootloader.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
sign the petition
I can't post the link to the petition due to post restriction.... I read a lot post not so much.. but the petition for unlocking the S4 boot-loader is on changedotorg and the link is in the general section as well.... So let get this done. @ last check it was 80 + signatures needed. I know some will say this does nothing but it's a step in the right direction... in addition to pounding these Exec's will phone calls and Fax's.
eallan said:
You REALLY shouldn't blanket lose your warranty for unlocking the bootloader.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
With the amount of people that dont read before flashing and end up bricking their devices and sending into warranty due to bad flashes...I find waiving your warranty for a bootloader unlock perfectly understandable.
Anyways technically you waive you warranty the moment you root your phone...or flash anything...hence the disclaimors on almost every dev thread "YOUR WARRANTY IS NOW VOID" sooo....unlocking a biitloader should waive your warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
mg2195 said:
With the amount of people that dont read before flashing and end up bricking their devices and sending into warranty due to bad flashes...I find waiving your warranty for a bootloader unlock perfectly understandable.
Anyways technically you waive you warranty the moment you root your phone...or flash anything...hence the disclaimors on almost every dev thread "YOUR WARRANTY IS NOW VOID" sooo....unlocking a biitloader should waive your warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
Technically you can't up and void a warranty in its entirety. That's not the point though a million things unrelated to software can go wrong and getting a claim rejected for some software tweaking is wrong.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
mg2195 said:
With the amount of people that dont read before flashing and end up bricking their devices and sending into warranty due to bad flashes...I find waiving your warranty for a bootloader unlock perfectly understandable.
Anyways technically you waive you warranty the moment you root your phone...or flash anything...hence the disclaimors on almost every dev thread "YOUR WARRANTY IS NOW VOID" sooo....unlocking a biitloader should waive your warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
I have to agree. Just as if you put a supercharger on your car and the engine blows, the manufacturer is not on the hook and not going to cover it under warranty, and they shouldn't.
Hopefully the emails and faxed letters to the executives will wake them up to the fact that this could be very damaging to them in the long run. Just because AT&T and Verizon are the two biggest, doesn't mean that the mighty can't fall. I read today that T-Mobile added 277k customers in the last quarter I believe...and as they grow so does their coverage. Wake up AT&T, don't alienate your customers.
eallan said:
Technically you can't up and void a warranty in its entirety. That's not the point though a million things unrelated to software can go wrong and getting a claim rejected for some software tweaking is wrong.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
The software put out by the companies is hardcore tested and then put under warranty so if something happens you're covered. But if you tamper with the software in anyway then that's your fault and not the companies. It's not fair to AT&T when they seal the device for your safety and then you go and tamper with it, **** up, and then point your finger at them when they did nothing wrong.
Sorry but waiving warranty is only fair once you begin going against what they advertise. I mean if they covered you for bad flashes, they would get bricks left and right and lose a lot of money over people not reading and following proper procedure.
I totally agree with how HTC does the unlocking, it's fair for both sides, you get your unlocked device, HTC doesn't have to worry about you committing fraud. Simple.
Thermalwolf said:
The software put out by the companies is hardcore tested and then put under warranty so if something happens you're covered. But if you tamper with the software in anyway then that's your fault and not the companies. It's not fair to AT&T when they seal the device for your safety and then you go and tamper with it, **** up, and then point your finger at them when they did nothing wrong.
Sorry but waiving warranty is only fair once you begin going against what they advertise. I mean if they covered you for bad flashes, they would get bricks left and right and lose a lot of money over people not reading and following proper procedure.
I totally agree with how HTC does the unlocking, it's fair for both sides, you get your unlocked device, HTC doesn't have to worry about you committing fraud. Simple.
Click to expand...
Click to collapse
Never said they should cover anyone's screw ups. They should honor the warranty 100% if you didn't cause the issue. Period. My bad flash won't cause the casing to crack or a dead pixel.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Its all about money. Locked bootloader prevents people from getting this phone for 99 or 199, then sell on ebay for $400-500.
You want unlocked phone? Get developers edition.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
They are not to listen to customers who have already bought from them and have their service, once they lock you in, you are had, period!
Here's the deal... The AT&T bootloaders are not open source. They do not have to unlock them. Samsung cannot unlock them. At&t would have to allow Samsung to unlock them. Not saying I don't want unlocked bootloaders, but it's unlikely to happen anytime soon. I am honestly tired of seeing these topics and posts. It is mucking up the forums with redundancy. We get it. You want unlocked bootloaders. But stop making a new thread about it every day. It is ridiculous. I have seen just as many of these topics as I have seen about people bricking their phones on MF3 in the last week.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
You want to make a statement, get 200K to cancel their service in a quarter. Avg plan $100 and that's $20,000,000 you better believe that will get some attention.
Not email or faxing your discontent on the product they provide.
On T-mobile, we have been upgrading their network and right now, their LTE is faster, in at least NYC and Boroughs right now. ATT is just starting to do their upgrade but they are behind in at least this market.
I don't think any number of letters or petitions is going to change AT&T execs' minds. I also don't think that locking the bootloaders has to do with warranty replacements, after all, whomever wants to flash different software are still going to try to. If they really were looking to reduce the number of replacements due to bad flashes, the software would be as open as possible so there wouldn't be a need for workarounds and custom recoveries, which is where people usually mess up. You messed up your flash? Just download the original software from AT&T, put it in your microSD, turn the phone in this way, and press reflash. No need to send for repairs.
I think it has to do more with the culture of control that AT&T has, either that or AT&T and Verizon keep daring each other to fu/&%k more with their costumers. It goes with forcing a data plan even if you buy your own smartphone from Ebay, rather than just letting you pay by the Kb. Same as forcing stupid and redundant apps (contacts, navigator, locker) and making then not removable in the stock firmware. And putting their logo everywhere on the phone, including a big animation on the boot screen that you cannot remove to let you know that you're using their stuff.
It may also have to do with advertisement and collection of personal info. A custom ROM would probably not send the personal info they rightfully deserve, you know, after also getting our money (or so I would hope).
mg2195 said:
With the amount of people that dont read before flashing and end up bricking their devices and sending into warranty due to bad flashes...I find waiving your warranty for a bootloader unlock perfectly understandable.
Anyways technically you waive you warranty the moment you root your phone...or flash anything...hence the disclaimors on almost every dev thread "YOUR WARRANTY IS NOW VOID" sooo....unlocking a biitloader should waive your warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
in a perfect world it would void software support, htc has done a *pretty* good job, then again im not sure if they stopped unlocking bootloaders for the att htc one yet.
I've been with AT&T for seven years, back when Cingular was around, and today I switched to T-Mobile. I don't know why they decided to pull the locked bootloader card and frankly I don't care, but the blanket statement they issued a while back gave me all the reason I need. T-Mobile has fine coverage where I live, good speeds, unlimited data and tethering, two upgrades a year and most importantly an unlocked bootloader. It's really a no-brainer at this point. I just renewed with AT&T in late July so I had to eat the cancellation fee, but the new plan is so much cheaper I make up the cost in a couple of months anyway.
I wish everyone on MF3 the best of luck, but I'm voting with my wallet on this one. Nothing is more satisfying than seeing TWRP on my screen again.
Well I guess I will switch up when my contract ends.
Sent from my GT-I9505G using xda premium

Droid Maxx boot unlocker FREE

Ok, as of 4.4.x The device was unlock-able unless you pay some money to a Chinese website.
WARNING: You must legally own the device off contract for this to work!
Here are a few steps to try
1) https COLON SLASH SLASH motorola-global-portal DOT custhelp DOT com/app/standalone/bootloader/unlock-your-device-a
Go through the sign in process, and follow the instructions it is very straight forward. IF This does not work, which it did not for me, move onto step 2.
2) Call Verizon Wireless 1 (800) 922-0204. Provide them with your IEMI AND OEM Boot Unlock Code, found by following steps in step 1. The process of unlocking the device from VZW contract status can take up to 48 hours. Once done, go to the step 1 and go through the process of getting your unlock code.
They lock the devices because people who usually purchase these phones get them on contract and it breaks the ToS to do this.
That's it! Don't pay a Chinese website to do what you can do for free WITH YOUR LEGALLY OWNED DEVICE. I cannot stress enough how this WILL void, contract, warranties, etc... even any insurance you buy on the device. Water insurance is voided by doing this. If you are on contract they will deny you access if you still owe money on the device. It needs a clean IEMI for this to work!
Any mod wanna sticky this? Any mod want to fix the link please, this is not spam in any way.
Hi
I will have your thread moved to your device section. And threads must mature before being considered for a sticky.
Good luck!
Is this for real? This is how i unlocked my moto x back when it first came out didnt know this was an option...
Pls put the direct link pls
Sent from my xt1080m using XDA Free mobile app
aneeshmbabu said:
Pls put the direct link pls
Sent from my xt1080m using XDA Free mobile app
Click to expand...
Click to collapse
https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
Is the Verizon portion automated? This could be great news for a lot of people. Me, not so much since I upgraded to the Maxx back in Sept of this year. Lol
Proof that this worked?
Sent from my XT1080M
I think this only works on developer edition phone but I could be wrong as I have not tried yet.
Verizon does not unlock non Dev phones period. If they did everyone would be doing it. If you could buy a standard maxx and unlock what would be the point of a Dev edition.
sent from "my kungfu is stronger then yours" XT1080
bigv5150 said:
Verizon does not unlock non Dev phones period. If they did everyone would be doing it. If you could buy a standard maxx and unlock what would be the point of a Dev edition.
sent from "my kungfu is stronger then yours" XT1080
Click to expand...
Click to collapse
True, the thing that threw me off is that his procedure includes calling Verizon which is unnecessary with the DE and the fact he says it only works with a phone that is not on contract. So he is implying that Verizon is willing to let the phone be unlocked under that condition which I also seriously doubt because Verizon doesn't want unlocked phones on their network period, if they can have it their way. I screwed up and now I'm using a Moto X DE as the daily driver and the Maxx as a backup. I almost want to buy a motherboard with 4.4 on it so I can unlock it but the seller on eBay knows this is doubled the price. Bastard.
Did somebody here buy that motherboard? Damnit!! I was waiting for the guy to lower the price. Lol. Oh well, I'm using the Maxx today and it is not bad. All I'm missing is WiFi tether but my iPad is the 4G version so I can just pull the Sim out of this phone and stick it in there and use all the data I want. Also found out that Verizon doesn't block the tethering capability of the iPad so I can setup a WiFi hotspot easily for the laptop without having to jailbreak, even though my iPad is jail broken... Currently blocking ads using Adguard which doesn't require root. All is good!
So, what exactly do you ask Verizon for? They can't supply the unlock code, that's from the Motorola site.
This guy started this thread 5 days ago and hasn't been back since to answer any ? I hate that don't start a thread with a ludicrous claim then abandon it. That's bull**** why start it at all.
sent from "my kungfu is stronger then yours" XT1080
bigv5150 said:
This guy started this thread 5 days ago and hasn't been back since to answer any ? I hate that don't start a thread with a ludicrous claim then abandon it. That's bull**** why start it at all.
sent from "my kungfu is stronger then yours" XT1080
Click to expand...
Click to collapse
Thank you @bigv5150 , I totally agree with you and sure quite a few others do. There are a lot of people that depend on XDA for the newest info and break through. Yes some things don't end up being the "Holy Grail" or even usable solution, however there bits of that information end up inspiring some one to find that solution.
But this thread was like a 5 year old getting a huge beautifully wrapped box under the tree only to find out it was just a wrapped empty box, a gag gift. How cruel!
Agreed. This why I love XDA! Always looking for that next update is addicting, lol!
I agree the op is most likely a true troll & post is nonsense as well (but).
Has anyone tried out the OPs suggestion with Vzw?
My phone is still in the Edge plan.
My 4.4.4 Maxx is off contract, and I went through step one but of course being a non-dev version my "device does not qualify for bootloader unlocking".
But I'm with everyone else...what exactly do I ask Verizon tech support to do? How does one even hope to accurately dictate a 131 character code? Seems farfetched to think that Verizon has access to modify the Motorola databases...
Probably an idiot for going this far, don't want to look like a bigger idiot by calling Verizon. But damn, I'd love to unlock and root this thing.
I called to check with Verizon(Why not?), and according to level 2 tech support, they will not assist in bootloader unlocking or anything related to rooting. This is true even though my phone is entirely off contract(no edge either). So while there is a chance that asking the right way might have them help you, I highly doubt it. I got some sort of lecture about the fact that they are a reseller of phones, and that this would somehow kill their deals with phone manufacturers.
Chunkywolf said:
I called to check with Verizon(Why not?), and according to level 2 tech support, they will not assist in bootloader unlocking or anything related to rooting. This is true even though my phone is entirely off contract(no edge either). So while there is a chance that asking the right way might have them help you, I highly doubt it. I got some sort of lecture about the fact that they are a reseller of phones, and that this would somehow kill their deals with phone manufacturers.
Click to expand...
Click to collapse
That's funny because they are the ones forcing the manufacturers to lock the bootloader.
The truth is, that they make money from bloatware developers, and do not want to allow the ability to uninstall those apps. If they did, it would devalue the cost they charge for bloatware.

Bootloader Unlock Official Website

Hi there guys,
I was wondering, since when unlocking the bootloader through the official website requires to give them your IMEI, will they put your phone on the warranty blacklist? If that is the case maybe it's better to use DC-Unlocker. Can someone answer this?
Tigas001 said:
will they put your phone on the warranty blacklist?
Click to expand...
Click to collapse
Very good question, I've always wondered about this myself. I do understand them needing the IMEI to generate the correct code BUT will that come at the expense of the warranty? It would be nice to have it even if I don't plan on using it in the short term.
Sent from my MHA-L29 using XDA Labs
Governa said:
Very good question, I've always wondered about this myself. I do understand them needing the IMEI to generate the correct code BUT will that come at the expense of the warranty? It would be nice to have it even if I don't plan on using it in the short term.
Sent from my MHA-L29 using XDA Labs
Click to expand...
Click to collapse
I just want to root my phone, I think the stock rom is awesome. But I miss Lucky Patcher. So if someone could shed some light on this matter I would be grateful.
I wonder if this applies to other Huawei devices but on the Honor 8 AMA on Reddit they said that unlocking the bootloader doesn't entirely void the warranty.
https://www.reddit.com/r/Android/comments/50ivz4/we_are_the_honor_8_team_ama/d74jia7
At the end they specify that if it fails due to bad software that they'll revert it to factory.
UPDATE:
I took the liberty to read the license agreement and found this:
Unlocking the bootloader may result in unpredictable consequences for your device, including but not limited to those listed above. The user shall be held responsible in the event that the device malfunctions and cannot be recovered. Huawei will record your unlock request information; for software and hardware failures arising as a result of unlocking the bootloader, Huawei repair centers can provide repair services charged at the standard rate for repair work outside the scope of the warranty.
Click to expand...
Click to collapse
So, from what I understand, even if you relock your bootloader or even use dc-unlocker to change it from relocked to locked, they still have record of the request and can deny the repair.

Categories

Resources