So pissed at asus support!!! - Asus Transformer TF700
What should i do ? Basically the software has been modified and the device unlocked. I did not send my device in to do anything with software. basically all it needs is the power input replaced.. (Attached). now they are telling me the device is not under waranty do to the software, which has nothing to do with the hardware.
anyone know how to deal with these people ?
Thanks!
masvino
I understand you and i also think that it's abnormal that warranty is off when you unlock your tf700 if the issue is not hardware related, and it's also abnormal that we must unlock and install another rom to have good performance of our tab.
But at same time, the rules are not hidden by Asus and they are known by everybody : unlocking is a no go for warranty. You did unlock ? That was your choice, not Asus. It's a bit too easy to put responsability on other for your own decision.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
It really depends on where you live: I recently linked to an article explaining that in the European Union you cannot be excluded from hardware-related warranty claims just by modifying the software. I cannot vouch for other countries and/or continents.
masvino said:
What should i do ? Basically the software has been modified and the device unlocked. I did not send my device in to do anything with software. basically all it needs is the power input replaced.. (Attached). now they are telling me the device is not under waranty do to the software, which has nothing to do with the hardware.
anyone know how to deal with these people ?
Thanks!
masvino
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Click to collapse
But you would have agreed to these terms when you unlocked your device. It's not the fairest system to begin with, no, but you signed your warranty away when you unlocked the bootloader. It was all there in the print plain to see. Hate to be blunt, but you can't complain about it after something goes wrong. It's not taking responsibility and it seems a lot of people do that on here. A manufacturer fault turns up and they question why it is the way it is when they knew the way it was when they could have prevented it.
As I said, not saying it's fair. But it is what it is. They're immovable. They have a contract with you so they won't budge if they can get $$$ out of you.
Unless....
---------- Post added at 07:58 PM ---------- Previous post was at 07:58 PM ----------
MartyHulskemper said:
It really depends on where you live: I recently linked to an article explaining that in the European Union you cannot be excluded from hardware-related warranty claims just by modifying the software. I cannot vouch for other countries and/or continents.
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This works. Has ASUS obided by this in any cases?
CiaronDarcOne said:
But you would have agreed to these terms when you unlocked your device. It's not the fairest system to begin with, no, but you signed your warranty away when you unlocked the bootloader. It was all there in the print plain to see. Hate to be blunt, but you can't complain about it after something goes wrong. It's not taking responsibility and it seems a lot of people do that on here. A manufacturer fault turns up and they question why it is the way it is when they knew the way it was when they could have prevented it.
As I said, not saying it's fair. But it is what it is. They're immovable. They have a contract with you so they won't budge if they can get $$$ out of you.
Unless....
---------- Post added at 07:58 PM ---------- Previous post was at 07:58 PM ----------
This works. Has ASUS obided by this in any cases?
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Click to collapse
Not that I know of at this point in time, but the case has been brought to a close only a short while ago (in the Netherlands). It might take a while.
The downside to this is that manufacturers may decide to permlock the bootloader -- it will take a new round of lawyer mud fights to decide if that is legally acceptable or not. Again, this discussion only applies to the European Union, and ostentatiously NOT to the US of A! Things are quite different on that side of the large pond (possibly unfortunately).
In relation to your first point, and as I posted in the thread I started on this: you cannot sigh away your legal rights by contract with a third party when that right has been secured by law. You cannot sign a document saying someone will pay you a million dollars if only you let him lock you up for a year wothout you being able to get if you so desire: incarceration is the sole privilege of the state when endorsed by law/jurisprudence; you can't sell your daughter or son (or your mother-in-law ) by contract: human trafficking is forbidden by law; etcetera, etcetera.
I wouldn't be surprised if ASUS still takes the stand that your warranty would have been voided by you unlocking the bootloader, but in essence you bought a device, you are free to do with it as you please. Ever bought a kitchen knife? Signed a contract promising not to stab anyone with it?
I don't think that there is much to be done here. When you unlocked the bootloader, you officially forfeited your warranty (coverage from both software and hardware defects). From a legal point of view, it is reasonable for ASUS to reject your warranty claim. It is an unfair system, but since we can't change the rules, we unfortunately have to follow them.
I don't get how people can think it's that absurd. If you open up ANY device, hard-or-software based, you break the seal and void the warranty. This has been the case for decades.
If you modify your Xbox software, you void the warranty. If you open up your pre-build computer or install a different version of Windows, you void the warranty. If you modify your car, you void the warranty. The difference is that Asus warns you as you do it, and everyone else puts it in the EULA which nobody reads. Have you ever read that agreement which you click 'yes I have read' on without reading? It always says the exact same thing.
I'm sorry, but voided warranty is voided warranty. It doesn't merely apply to half of the device. They didn't specify "You will void your software warranty only", the agreement concerned your entire warranty. You signed it, you agreed to it.
It has been a legal practise for many, many years. Heck my old Sony Walkman had a plastic sticker on the rim saying "if seal is broken, warranty is void." The EU has simply decided to modify the laws to fit this century. Sadly, every major non-EU company ignores the EU. Instead of the "Your warranty is void, these are the costs", they simply give you "These are the administrative costs."
Let's make it clear, that an unlock has nothing to do with the HARDWARE of the device being defective. I thought the law already applied to this on cell phones, and they overturned the cell phones rules, regarding that the company can not make you use the software on the phone, and you can apply your own software, while still retaining the warranty of the hardware. Doesn't this precedent apply ?
In fact, unlocking is doing nothing to hardware, it's only software modification, you are right about that. But the problem is that this software modification allows you to do other modifications that may break your hardware. For example you could have overclocked your tab's cpu/gpu and you cpu/gpu has heated too much and is now broken. This is an example, i am not saying you did that. Only saying that unlocking may allow the tab user to harm its hardware, and that's why unlocking voids your warranty.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
The Asus rules were right on the warning screen before you pushed the unlock button.
Sorry to say is the only way for them to honor a hardware issue after you locked it is to take them to court and have their rules changed, even if the rules as they stand are right or not.
It is unfair but they have more money for lawyers than we do.
masvino said:
Let's make it clear, that an unlock has nothing to do with the HARDWARE of the device being defective. I thought the law already applied to this on cell phones, and they overturned the cell phones rules, regarding that the company can not make you use the software on the phone, and you can apply your own software, while still retaining the warranty of the hardware. Doesn't this precedent apply ?
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I'm not aware of a cell phone OEM that will let you unlock the device and keep the warranty. Are you referring to U.S. law or another country? It may be rooting the device no longer voids warranty. I've done that to my phone and TF700 without fear of warranty loss.
fsured said:
I'm not aware of a cell phone OEM that will let you unlock the device and keep the warranty. Are you referring to U.S. law or another country? It may be rooting the device no longer voids warranty. I've done that to my phone and TF700 without fear of warranty loss.
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It's specific to the European Union, as I've already said above.
I also agree that they probably will not comply with these rules unless forced to in a court of law.
And @ShadowLea:
I'm sorry, but voided warranty is voided warranty. It doesn't merely apply to half of the device. They didn't specify "You will void your software warranty only", the agreement concerned your entire warranty. You signed it, you agreed to it.
It has been a legal practise for many, many years. Heck my old Sony Walkman had a plastic sticker on the rim saying "if seal is broken, warranty is void." The EU has simply decided to modify the laws to fit this century. Sadly, every major non-EU company ignores the EU. Instead of the "Your warranty is void, these are the costs", they simply give you "These are the administrative costs."
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As you already point out here -- and I think that's the sore point -- your old Sony Walkman put forward a voided warranty label because you cannot repair it yourself (according to Sony) and have nothing to do in there. The same goes for the inside of the TF700, with which we have no business. However... the software side of things was a non-issue on your Walkman, whereas it is the main issue of the rooting/jailbreaking/unlocked bootloader 'controversy'.
You rightly state that the companies just stick to the old-law values and practices, and screw the customer over in the process.
As far as the comments above with regards to ASUS clearly stating that you void the warranty by unlocking the bootloader -- and I'll say it again and again till it sinks in: in the European Union this is probably against the law. No one can make you sign anything that is extrajudicial and hold it against you in whatever scenario.
MartyHulskemper said:
It's specific to the European Union, as I've already said above.
I also agree that they probably will not comply with these rules unless forced to in a court of law.
And @ShadowLea:
As you already point out here -- and I think that's the sore point -- your old Sony Walkman put forward a voided warranty label because you cannot repair it yourself (according to Sony) and have nothing to do in there. The same goes for the inside of the TF700, with which we have no business. However... the software side of things was a non-issue on your Walkman, whereas it is the main issue of the rooting/jailbreaking/unlocked bootloader 'controversy'.
You rightly state that the companies just stick to the old-law values and practices, and screw the customer over in the process.
As far as the comments above with regards to ASUS clearly stating that you void the warranty by unlocking the bootloader -- and I'll say it again and again till it sinks in: in the European Union this is probably against the law. No one can make you sign anything that is extrajudicial and hold it against you in whatever scenario.
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Forgive me, but, I was given the device by a third party as a GIFT. I did not sign anything. If so, ASUS, must show I signed anything agreeing with any terms of the warranty. ASUS, show me my signature! The cable input I/O as they call it is broken, it has nothing to do with overclocking etc...
masvino said:
Forgive me, but, I was given the device by a third party as a GIFT. I did not sign anything. If so, ASUS, must show I signed anything agreeing with any terms of the warranty. ASUS, show me my signature! The cable input I/O as they call it is broken, it has nothing to do with overclocking etc...
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Now you are just being ridiculous. Warranty is associated with the device itself, so it doesn't matter who unlocked it, as long as it is unlocked, there will be no warranty service. By using ASUS Unlocking tool (which connects to ASUS servers), the previous owner has given explicit consent to forfeiting the device's warranty. To put it simply, if you received the device unlocked from your friend as a gift, you should blame that person for giving you a device without warranty.
And it's not because you received your tab as a gift that you may have the warranty yiu want ! You didn't sign anything, don't worry the person who bought it has signed for that warranty and the warranty conditions were given to you as part of the gift.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
huy_lonewolf said:
Now you are just being ridiculous. Warranty is associated with the device itself, so it doesn't matter who unlocked it, as long as it is unlocked, there will be no warranty service. By using ASUS Unlocking tool (which connects to ASUS servers), the previous owner has given explicit consent to forfeiting the device's warranty. To put it simply, if you received the device unlocked from your friend as a gift, you should blame that person for giving you a device without warranty.
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Ghorin said:
And it's not because you received your tab as a gift that you may have the warranty yiu want ! You didn't sign anything, don't worry the person who bought it has signed for that warranty and the warranty conditions were given to you as part of the gift.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
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Again -- you guys don't seem to read -- depending on the location of the user, you may or may not be able to void the warranty: if in the European Union, warranty is a legal right and cannot be voided at all by signing anything, because that would go against said law, and therefore be illegal per se.
I cannot recall to have seen a location for the OP.
EDIT/ADDITION: being given an unlocked device is not legally different from having bought it yourself and subsequently unlocking it yourself, provided you have a receipt. If you do not have a receipt, you're screwed anyway.
Until now, that european warranty is pure legend : nobody in Europe as yet been able to win against Asus for that reason, maybe a case is in progress but not yet finisged and we don't know what will be its conclusion.
PS : i'm european (France)
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Ghorin said:
Until now, that european warranty is pure legend : nobody in Europe as yet been able to win against Asus for that reason
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Asus is irrelevant for the European warranty - the seller is responsible for all your warranty claims under this law, not the manufacturer. The manufacturer is free to offer you any additional warranty they want, under whatever conditions they want.
_that said:
Asus is irrelevant for the European warranty - the seller is responsible for all your warranty claims under this law, not the manufacturer. The manufacturer is free to offer you any additional warranty they want, under whatever conditions they want.
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Yes and no : that was always true years ago but now i'm seeing that more and more sellers are using the manufacturer warranty : they tell you that in case of issue, you have to call the manufacturer (they give you the phone number). I had that case a few months ago for a baby phone that I had bought at Amazon. After a few weeks it was not working anymore and on Amazon web site it was indicated that for this product I had to call the manufacturer (which I did and my device was replaced without any problem).
So the warranty was from my seller but the repair was done by the manufacturer. And if we go back to our tf700 tabs, what I will have with my seeler (french shop FNAC) : i give them my tab, they send it to the manufacturer that answers them that it has been unlocked and then the warranty is over, and the FNAC shop would answer me the same. ps : i have not unlocked my tab and i'm waiting that my warranty if over before i unlock it
MartyHulskemper said:
Again -- you guys don't seem to read -- depending on the location of the user, you may or may not be able to void the warranty: if in the European Union, warranty is a legal right and cannot be voided at all by signing anything, because that would go against said law, and therefore be illegal per se.
I cannot recall to have seen a location for the OP.
EDIT/ADDITION: being given an unlocked device is not legally different from having bought it yourself and subsequently unlocking it yourself, provided you have a receipt. If you do not have a receipt, you're screwed anyway.
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I know that the topic of warranty law in the EU have been brought up quite a few times before in other threads, but I am not aware of anyone being able to unlock without voiding the warranty from ASUS, ever, regardless of regions. Back to the problem of the OP, since ASUS has already rejected the warranty claim from the OP, are you suggesting that he should sue ASUS if he lives in the EU? Otherwise, I can't see how this whole discussion about warranty law can help at all.
Related
lg warranty info
I bought this phone used from craigslist and do not have service for it currently. is my warranty still valid? who would I contact if something decides to break? I'm not to experienced with smartphone warranties Sent from my LG-P999 using XDA App
NO. There is no warranty. To obtain warranty service you must prove you bought your phone through an authorized channel. Craigslist and eBay are specifically excluded from warranty coverage.
jboxer said: NO. There is no warranty. To obtain warranty service you must prove you bought your phone through an authorized channel. Craigslist and eBay are specifically excluded from warranty coverage. Click to expand... Click to collapse can you state some sources? I doubt this doesn't have a warranty
Here is the applicable text from the warranty. (2) The limited warranty extends only to the original purchaser of the product and is not assignable or transferable to any subsequent purchaser/end user. So if you bought it second hand on Craigslist or through a gray market reseller, there is no warranty. Applicable warranty pages attached.
jboxer said: Here is the applicable text from the warranty. (2) The limited warranty extends only to the original purchaser of the product and is not assignable or transferable to any subsequent purchaser/end user. So if you bought it second hand on Craigslist or through a gray market reseller, there is no warranty. Applicable warranty pages attached. Click to expand... Click to collapse Ok, so if i was able to get the original owner to call in would that work? Would they even ask me if i was the original owner? I believe i should have the right to a warranty
????? tylerwatt12 said: Ok, so if i was able to get the original owner to call in would that work? Would they even ask me if i was the original owner? I believe i should have the right to a warranty Click to expand... Click to collapse maybe you should of made this title hey how do i scam into a warranty. boxer told you and showed you in writing that if you buy from an unauthorized dealer or second hand there is no manufacturers warranty. is it right or fair maybe not but it is what it is. Due to how you bought the phone you do not have a warranty. If you have the original buyer say he still has the phone and gets it warrantied that would probably work.
I hate to break this to everyone, but based on what I have observed and after reading about the experiences of others... I don't think any of us have a functional warranty, regardless of where we obtained our G2xs.
well Spyvie said: I hate to break this to everyone, but based on what I have observed and after reading about the experiences of others... I don't think any of us have a functional warranty, regardless of where we obtained our G2xs. Click to expand... Click to collapse dont know about functional but definaltey dysfunctional
In my experience, LG makes good washers and dryers. Maybe that should've gave me pause to think before I bought this phone.
I believe you'd still have warranty through LG, just not T-Mobile, which is a bummer.
Spyvie said: I hate to break this to everyone, but based on what I have observed and after reading about the experiences of others... I don't think any of us have a functional warranty, regardless of where we obtained our G2xs. Click to expand... Click to collapse ya no kidding. After getting several G2X's with screen-bleed problem I called LG trying to get them to fix / replace it bia the warranty. Making a LONG story short - they wouldn't honor the warranty because "all the G2X's have that problem" !!! Is that f-ed up or what! They're all defective so they wont fix...hahahaha. Last thing I ever by from LG for sure.
TechnoHippie said: ya no kidding. After getting several G2X's with screen-bleed problem I called LG trying to get them to fix / replace it bia the warranty. Making a LONG story short - they wouldn't honor the warranty because "all the G2X's have that problem" !!! Is that f-ed up or what! They're all defective so they wont fix...hahahaha. Last thing I ever by from LG for sure. Click to expand... Click to collapse It's LG poor part choice, I remember my Zune, the OLED screen would actually light up when black in certian spots, it was very annoying. Almost every phone has it's weak spot. But what i'm concerned about is the charge port breaking, it looks very vulnerable being so thin
Just another side note. There is also a big section in the user manual's and the warranty that says if you install a non official OS the warranty is also void. So by default, 99% of anyone reading this on this forum would have no warranty even if they were the original purchaser. Yea, if you can return it to stock you should be ok, but if your beyond that you'd be screwed. I bought mine second hand and had it sent to me in Bangkok. So I knew I would have no warranty coverage here regardless of what I did with the phone (which is still stock as I haven't seen any reason to root it yet).
jboxer said: Just another side note. There is also a big section in the user manual's and the warranty that says if you install a non official OS the warranty is also void. So by default, 99% of anyone reading this on this forum would have no warranty even if they were the original purchaser. Yea, if you can return it to stock you should be ok, but if your beyond that you'd be screwed. I bought mine second hand and had it sent to me in Bangkok. So I knew I would have no warranty coverage here regardless of what I did with the phone (which is still stock as I haven't seen any reason to root it yet). Click to expand... Click to collapse Which part of bangkok? I'm 1/2 thai
tylerwatt12 said: Which part of bangkok? I'm 1/2 thai Click to expand... Click to collapse reasonably close to city center
My Thai family lives near the TPI tower
tylerwatt12 said: My Thai family lives near the TPI tower Click to expand... Click to collapse In the new condo near Chan Road that just opened up about six months ago? I drive past that building quite a bit. I probably live about 1 to 2 km from that tower.
[Q] Small question about warranty and bootloader unlock
I know that unlocking the bootloader void your warranty. But watch when for example my speakers get broken - this isn't anyway connect witch unlocking bootloader. Will ASUS repair it on the warranty. I am asking because I will buy a TF300T - it is a really grate device, the ideal fusion of laptop and tablet:good:, but buying a device on witch I can not change ROM or create my own custom kernel isn't acceptable for my.
Eh. If you're in the US, you may have a case because the laws about rooting and jailbreaking favor the consumer (not sure about other countries). However, when you run the app, you effectively sign a contract to have your warranty nullified. The big question is whether the contract outweighs your rights as a consumer. Only a lawyer can answer that for sure.
In Poland why have something called "non-conformity of goods with the contract". Hmm maybe I can use it if I loose the warranty. If some one have some infos about other countries can write in this topic, I will read it.
i'm pretty sure that even if your tablet has an internal defect they won't repair it for free if you've un-locked your bootloader. Sent from my ASUS Transformer Pad TF300T
In the US manufacturers love using that as an excuse but legally if they can not prove the unlocked bootloader caused the issue then they have to honor the warranty. Sent from my SGH-T959V using xda app-developers app
Asus support
So Asus has had my tablet for the last month because it randomly crapped out and wouldn't boot. It wouldn't even turn on the screen out respond to the computer. Asus said they would fix it but a month later I still hadn't gotten it back so I called them. They told me they wouldn't fix it because it was unlocked and tried to charge me $250 to replace the motherboard. That is half the price of the tablet! They even said it was a hardware error but they won't honor the warranty even though when I sent it in they said they would. short story Asus sucks so don't unlock if you want anything from them. I will never buy an Asus product again. Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Sorry about this but Asus does not suck. Everyone knows, new when unlocking it you void the warranty. Again sorry but I do not see how this is Asus fault.
Just the fact that they said they would fix it then they make me pay to shop it to them just to try and charge me another $250. I wouldn't be so pissed if they had said we don't cover unlocked devices up front but I was told that they would cover a hardware issue when I contacted them before I sent it in. Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I'm sorry for what happend to you but asus is right, once you unlock you can replace the kernel to an over clocked one which can causecthe hardware error you describe. I think that most companies will do the same. Sent from my GT-I9100 using xda app-developers app
Yeah just about every company would do the same, some won't even touch a modified device. So ASUS is being nice saying for you to pay $250. That may be what you paid for the device but that's still half the price of the brand new retail Infinity. Buckle up and pay, tax returns are coming around anyways.
the_game_master said: Yeah just about every company would do the same, some won't even touch a modified device. So ASUS is being nice saying for you to pay $250. That may be what you paid for the device but that's still half the price of the brand new retail Infinity. Buckle up and pay, tax returns are coming around anyways. Click to expand... Click to collapse I would completely agree with you if Asus said that up front. It is the fact that they flip flop and waste a month of my time under false pretense that makes them jerks not the fact it will cost to fix the device.
tpmullan said: I would completely agree with you if Asus said that up front. It is the fact that they flip flop and waste a month of my time under false pretense that makes them jerks not the fact it will cost to fix the device. Click to expand... Click to collapse You broke the warranty 1st. I know for a fact no one ever told you "we know you voided your warranty and will fix this anyway". This has never been said to anyone. The reason took so long haha its ASUS. Just because some employee wants to be nice they in turn do not speak for Asus. The lucky ones get theres sent back but re-locked. Like someone said just pay for it and move on. Me? I am no one.. I am a leaf on the wind.
Zeblade said: You broke the warranty 1st. I know for a fact no one ever told you "we know you voided your warranty and will fix this anyway". This has never been said to anyone. The reason took so long haha its ASUS. Just because some employee wants to be nice they in turn do not speak for Asus. The lucky ones get theres sent back but re-locked. Like someone said just pay for it and move on. Me? I am no one.. I am a leaf on the wind. Click to expand... Click to collapse If he lives in the EU, software modifications will not normally void the part of the hardware-related part of the warranty. I even think it was discussed a few weeks ago in this same forum. Unless I'm mistaken (and, again, in the EU), the manufacturer is the one who has to prove that the software change (unlocking, rooting, whathaveyou) caused the hardware fault. Of course, this doesn't apply in the Land of the Free and the Home of the Brave, where unlocking your phone is a crime...
Do you have it in writing that it was stated they would fix it? Was this done in email? If it was in email and their error for saying it, you might on like .01% chance fight it. Chances are it wouldn't work anyway. Tons of posts about unlocking and losing all warranty that it was foolish to think they would fix it. I can see how it can be misleading but did you mislead them by not stating up front the device is unlocked? If you didn't then who ever you spoke with assumed you did no modifications to it and warranty is in full effect. Either way again, you agreed to two warnings in the unlock app and the fine print probably states the policy. It was a gamble you took.
alx5000 said: If he lives in the EU, software modifications will not normally void the part of the hardware-related part of the warranty. I even think it was discussed a few weeks ago in this same forum. Unless I'm mistaken (and, again, in the EU), the manufacturer is the one who has to prove that the software change (unlocking, rooting, whathaveyou) caused the hardware fault. Of course, this doesn't apply in the Land of the Free and the Home of the Brave, where unlocking your phone is a crime... Click to expand... Click to collapse Judging from the fact that he used the $ in his post, I'm going to go ahead and guess that he's from the US. Here, if it's voided, it's voided completely. They say it in large red letters in the app and the download page. It's his fault for trying to get around it and not tell them that he unlocked it. Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Good news for EU people!
If you live in the EU, Samsung can't void your warranty because of Knox accordingly to EU warranty Law 1999/44/CE. It dictates that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent, the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer. If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have "bricked" the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software (overriding the speaker volume above the safe level could blow the speaker. Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
Yes, we know. We've been through this same thing with the TF700, where unlocking your bootloader needs to be done with the official asus tool, which then gives you a voiding prompt and registers your deviceID as unlocked. I'm the one who stepped to the EU court about it and passed it to the media... Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said: Yes, we know. We've been through this same thing with the TF700, where unlocking your bootloader needs to be done with the official asus tool, which then gives you a voiding prompt and registers your deviceID as unlocked. I'm the one who stepped to the EU court about it and passed it to the media... Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk Click to expand... Click to collapse We know, and we thank you. We've read your relevant thread about this.
TheExodus said: If you live in the EU, Samsung can't void your warranty because of Knox accordingly to EU warranty Law 1999/44/CE. It dictates that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent, the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer. If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have "bricked" the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software (overriding the speaker volume above the safe level could blow the speaker. Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate. Click to expand... Click to collapse yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid. only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG! i repeat, no-one gives warranty of it's product if you change something in it, no-one
iba21 said: yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid. only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG! i repeat, no-one gives warranty of it's product if you change something in it, no-one Click to expand... Click to collapse Stop FUDding please. If you damage or change the hardware, yes. But software or even firmware changes don't matter: if the device stops working, it should be replaced. And there's no such thing as a class action over here. .. Other laws you know. Sent from my GT-N7100 using xda app-developers app
iba21 said: yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid. only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG! i repeat, no-one gives warranty of it's product if you change something in it, no-one Click to expand... Click to collapse That's what they would lead us yo believe but not factual. Do you how many people get deterred from claiming warranty because of such statements? Software is completely different from hardware when it comes to warranty. I myself have phones replaced even though rooted. I'm sending another one for repairs.
Yrcimim said: Stop FUDding please. If you damage or change the hardware, yes. But software or even firmware changes don't matter: if the device stops working, it should be replaced. And there's no such thing as a class action over here. .. Other laws you know. Sent from my GT-N7100 using xda app-developers app Click to expand... Click to collapse riz157 said: That's what they would lead us yo believe but not factual. Do you how many people get deterred from claiming warranty because of such statements? Software is completely different from hardware when it comes to warranty. I myself have phones replaced even though rooted. I'm sending another one for repairs. Click to expand... Click to collapse Well, i'm not defending samsung, i'm pro modding, as you can see in my signature The only thing is, if you unlock the phone you can have problems with warranty.. is it legal? Well, suppouse it's unlegal, you have a damage phone, you send it to samsung, it doesen't fix the for free, what will you do? Justice and real life are not synonymous
iba21 said: Well, i'm not defending samsung, i'm pro modding, as you can see in my signature The only thing is, if you unlock the phone you can have problems with warranty.. is it legal? Well, suppouse it's unlegal, you have a damage phone, you send it to samsung, it doesen't fix the for free, what will you do? Justice and real life are not synonymous Click to expand... Click to collapse Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing. Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
Tiny Clanger said: Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing. Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…) Click to expand... Click to collapse well, this is absolutely correct :good::good:
iba21 said: i repeat, no-one gives warranty of it's product if you change something in it, no-one Click to expand... Click to collapse Well, no. have a computer and Install linux. Say your CD Drive or whatever gets damaged, NO ONE will say: "you have modified the system on your Computer, so you dont get a warranty repair"... TheExodus said: Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate. Click to expand... Click to collapse a Manufaturer May do this since the Manucaturer Warranty is optional and has nothing to do with the warranty of the seller. Tiny Clanger said: Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing. Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…) Click to expand... Click to collapse Well, even IF you buy it from Samsung, the EU seller warranty (I'm grateful Germany has 2 seperate words for those) isnt Affected by EULAs and whatnot. even if they say they wont repair it for the manufacturer warranty, you still have the option to say they're also the seller, so the seller warranty applies...
orbitech said: We know, and we thank you. We've read your relevant thread about this. Click to expand... Click to collapse I see what you did there and me like it. Talk about killing someone with his own medicine
If you read the warranty card...according to Sammy ...anything you do, even an app install, would void the warranty. check teh small print. That's why we have EU directives. Also, bad experience, we lately had a Toshiba Quismo refused to warranty repair because we downgraded to WIN7...Sammy still has 5 star CS compared to others
even an app install??? can you quote me that? OMG then the US practically has no warranty for Samsung SMartphones at all...
... accordingly to EU warranty Law 1999/44/CE. This is not a EU law but a Directive 1999/44/CE from EU and a Directive is not a Law. Like You see here at step [1]: http://forum.xda-developers.com/showthread.php?t=1998801 I quote: [1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic. To see if You have on Your Country National Laws about see here: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:71999L0044:EN:NOT Click on Your Country.
My1xT said: Well, no. have a computer and Install linux. Say your CD Drive or whatever gets damaged, NO ONE will say: "you have modified the system on your Computer, so you dont get a warranty repair"... Click to expand... Click to collapse man, pc is not an EMBEDDED hardware.. pc has singolar warranty for each pcb/cpu try to install a modded firmware of a new graphic card, try to brake it, and send the graphic card to the manufacture, try, and see if it will ben repaired even if YOU BROKE THE FIRMWARE BY A MODEDD ONE.. try :good: try to broke the bios/efi of the motherboard of pc or the firmware of the hdd/ssd try to overclock rams over its max voltage try
overclocking can damage the hardware itself, of course it's NOT keeping the warranty. but why can android be not as modular in the sme fashion every part has it's own firmware and changing from Stock android to Cyano or whatnot should be seen as a similar process as changing from Windows to Ubuntu or whatnot...
My experience from sending a rooted Note 2 back to Samsung (I forgot to unroot it lol) was that they completely refused to do anything with it despite me asking nicely and then not so nicely! When I unrooted it properly and sent it back, they fixed it without a quibble, thank god their records were crap! I don't think I'll touch my Note 3 until all traces can be hidden from Samsung.
oalex said: I see what you did there and me like it. Talk about killing someone with his own medicine Click to expand... Click to collapse Her, mate. Also, I did not make a thread because I might as well make one in every bloody device specific forum, as people here never use the search function when it is required anyway. Plus it doesn't apply if you use a Carrier-bound phone. They have their own insurance, and you still have to pay the 192 euro 'research costs'. I've stopped pointing out things. I spend almost a month pre-release telling everyone that the Region Lock was software-based and nobody believed me. Might as well not, as people don't listen anyway.
ShadowLea said: Her, mate. Also, I did not make a thread because I might as well make one in every bloody device specific forum, as people here never use the search function when it is required anyway. Plus it doesn't apply if you use a Carrier-bound phone. They have their own insurance, and you still have to pay the 192 euro 'research costs'. I've stopped pointing out things. I spend almost a month pre-release telling everyone that the Region Lock was software-based and nobody believed me. Might as well not, as people don't listen anyway. Click to expand... Click to collapse And you think I care about all what you just wrote to me why? Apart from the "her, mate" part, didn't you want to write the rest to someone else?
oalex said: And you think I care about all what you just wrote to me why? Apart from the "her, mate" part, didn't you want to write the rest to someone else? Click to expand... Click to collapse I did, but for some reason the Multi-quote option didn't stick. I also can't edit, and the search function also gives a blank page. Server seems to be having a fit again.
Warranty regain
Rooting the S6 with Cf auto root voids your warranty and "tripps" knox,how to regain ypur warraty?
You cannot regain your warranty if you have tripped knox. Sent from my SM-G920F using Tapatalk
daleski75 said: You cannot regain your warranty if you have tripped knox. Sent from my SM-G920F using Tapatalk Click to expand... Click to collapse it depends where you are, there are or there could be 2 kinds of warranty, they warranty your retailer has to provide by law (statutory warranty) and voluntary warranty provided by either retailer or manufactorer. The last one can be voided by rooting BUT the most important one the statutory warranty can not, unless the retailer can prove that the damage to the device was caused by rooting (the burden of proof is on them not the you). So if you life in the EU rooting does NOT void your warranty, this is your right, however being in your right and getting it are 2 different things.....
True but from what the op is saying it sounds like he wants to know if he can get the warranty back after it has gone which I do not think is possible. Sent from my SM-G920F using Tapatalk
daleski75 said: True but from what the op is saying it sounds like he wants to know if he can get the warranty back after it has gone which I do not think is possible. Sent from my SM-G920F using Tapatalk Click to expand... Click to collapse Depending on where you are your warranty is never gone despite whatever your bootloader claims though indeed it might be impossible to turn off this message in the bootloader.
godutch said: it depends where you are, there are or there could be 2 kinds of warranty, they warranty your retailer has to provide by law (statutory warranty) and voluntary warranty provided by either retailer or manufactorer. The last one can be voided by rooting BUT the most important one the statutory warranty can not, unless the retailer can prove that the damage to the device was caused by rooting (the burden of proof is on them not the you). So if you life in the EU rooting does NOT void your warranty, this is your right, however being in your right and getting it are 2 different things..... Click to expand... Click to collapse Yea... Good luck fighting that on the phone. I'm sure they'll just say "Oh, yes sir. We'll reinstate your warranty right away."
Oliv3 said: Yea... Good luck fighting that on the phone. I'm sure they'll just say "Oh, yes sir. We'll reinstate your warranty right away." Click to expand... Click to collapse The retailer that sold the phone has a legal obligation to honor the statutory warranty, unless they can prove you have violated the terms (not Samsung's terms). Rooting a phone will not violate any statutory warranty I am familiar with, unless they can prove the rooting process damaged the phone.
theronlas said: The retailer that sold the phone has a legal obligation to honor the statutory warranty, unless they can prove you have violated the terms (not Samsung's terms). Rooting a phone will not violate any statutory warranty I am familiar with, unless they can prove the rooting process damaged the phone. Click to expand... Click to collapse One poor chap with a faulty camera has been refused warranty by the retailer because he rooted the phone even though rooting did not cause the problem as it's a hardware defect.
daleski75 said: One poor chap with a faulty camera has been refused warranty by the retailer because he rooted the phone even though rooting did not cause the problem as it's a hardware defect. Click to expand... Click to collapse I would take that to whatever consumer affairs organisation exists in their country. That would not fly here (AUS) and usually the threat suffices.
theronlas said: I would take that to whatever consumer affairs organisation exists in their country. That would not fly here (AUS) and usually the threat suffices. Click to expand... Click to collapse Get real, that never makes a blind bit of difference.